Tee and Yul were very helpful with fixing our bill to the correct amount. They were patient with us and took the time to understand our situation and work with us to fix our problems. We will definitely be returning to this store before any others to make sure to get the best customer service.

Nice store, somewhat of a difficult location to enter/exit depending on the time of day. Very friendly, courteous and informative agent greeted me as I entered store. Lots of choices on display to examine. Definitely worth your time to stop in and talk with an agent rather than navigate a Web site.

Horrible customer service!! You call the place and it says they open at 9 am. You go to the place at 9 am. It says on the door opens at 9 am. But when you knock on the locked door an employee wants to put a paper on the that they don’t open until 11 and tell you to get away from the door. Poor people skills.

Quick, polite service - regrettably they wont detach the phones from their display bench for you to actually hold.I was looking to upgrade my old Note 8 phone to either a S21 Ultra or Galaxy Fold 2, but wanted to compare camera on the S21 to existing Note 8 pics, and wanted to test the hold-ability of the Fold - neither of which they would allow me to do. They cited security concerns, but I think unnecessary blocker given they know my info as Ive been a Verizon customer for well over 10 years, and I even offered to give them my drivers license and credit card to show I wasnt about to run off with it.I think for a large purchase, it is important to put hands on a phone and play with it before purchasing, but this store wasnt accommodating.

Our representative here was friendly and eager to help and answer all our questions. Very nice attitude. While it took longer to get the whole process completed both in store and help desk tech were friendly and patient.

Absolutely horrible. The corporate rep sent me to this store to get my new phone since they didnt have it in stock at my usual store (Norton Commons.) Not one customer in the store on a weekend!! Now I understand why! Whomever is the lead guy was horrific! Rude, not personable or friendly in any way. Worst was he didnt go the extra mile needed to find the promotion IWas promised. So I had to call corporate back and do everything over the phone. And yes, this deal would have been able to be processed in the store. They verified that when I spoke with a supervisor

The best Verizon experience Ive ever had! Rachael answered all my questions, helped me with some billing issues I had & helped me purchase a new apple watch and add a line to my plan! She went above and beyond to make sure I was happy and was super professional. If you are in the market for a new phone or any accessories I highly recommend her! Amazing knowledge of all the products and will help you find what works best for your lifestyle. Do not look any further- GET HERE AND ASK FOR RACHAEL!!!!!

I was in the Verizon store at the corporate location a couple of times. This man who said his name was “Yul” said he was the owner and did not give me good vibes/experiences when I was present. Coming from someone who has been in an executive position at Apple, I am unsure of the leadership at this location. This “Yul”, chastised me and my heart is broken…

Such great customer service all around!! I needed a new screen protector case and Brittany hooked me up with the best one. She went above and beyond and put it on for me. I’ll definitely be going back with any other questions that I can’t find online.

Had been with Verizon for 18:years got suckerd to switch to Att. Worst decision I have ever made. Finally back with Verizon!!! I can hear my calls when they are not disconnected now!!!!! Thanks VERIZON!!

Wait time wasnt too long. However they didnt have any Samsung devices in stock at all. Which is odd because Ive been doing business with them for years. I think its covid related with the microchip shortages. Also its the first time I left the store feeling unaccomplished. I was looking to upgrade and I wasted a 35 minute trip because they just took my phone and used my my Verizon app to order a new one for me. Customer service isnt what it used to be.

I gave five stars because of the wonderful customer service! Please keep this up guys 🙂

I do not recommend, staff works very slowly, not helpful, before entering the store people have to explain the reasons of visit, it’s degrading. Unprofessional, terrible service

If you want to buy a phone that is the only thing they are good for. For a CORPORATE LOCATION. They say they can’t do anything but sales. I thought I was going to a corporate location not a retailer. Customer service had told me to go to their location to solve my issue of not having service on my phone. When I show up with no service they told me they can’t help me. I could not get a hold of customer service on the phone because I didn’t have service on my device. I asked if they could call or try to allow me to use a device to reach out to customer service and they said no they did not have no devices for that. Once I got home and used someone else’s phone to contact customer service they told me the same thing to go to the store because they need to speak to them. They could care less and now I have to go back with someone else making sure they do got service to solve an issue when they couldOf just called them from any device and got them on the phone.

Logan and Miles went over and above our expectations helping us with our new phones. Very knowledgeable and professional.

Fairly quick service, very knowledgeable and courteous.

Skylar, was a very nice and compassionate man who worked and showed and helped me through all the steps of setting up my new iPhone. 100% recommended!!

Rachel was very helpful in resolving my issue

Great customer service. Friendly and very helpful

The guy would not take no for answe

Reps were rude. Service could be better. I spend way too much with Verizon to be treated that way.

Spent almost $2,000 Saturday for a new IPhone and watch and was told they can’t sit up and easy to do at home. Ok, finally got everything sit up but decided putting the screen saver on was something I didn’t want to mess up since it cost $50. Went back to store two days later to have them install. Was told they can’t touch anything even with gloves, but they could have done it the day it was bought. My question why didn’t you do then. Glad all other retail doesn’t have a no touch policy. Crazy! Be aware they’re of no use right now, so might as well order online and save time.

Do not use this store! I was sent here to exchange my phone by a Verizon Corporate agent! They refused to exchange my phone because it was a store pickup at an authorized retailer the day before. I ordered a 256g and was given a 64g. I called Verizon AGAIN and they said the store should have exchanged the phone. It was ordered online through Corporate.Verizon is supposed to call the store and talk to the manager and provide me a follow up. Yes, I’m angry. Three trips to Louisville in 3 days to purchase a phone and add a line! 😡

Came into verison today everything was great no wait very helpful and answered all my questions was able to take care of a bunch of my christmas shopping Caleb was the best getting everything to gather for me will defiantly be back to see him at this verison!!!

I called the store location on Sunday, October 6. I was looking for an iPhone XR in yellow and was told there was one in stock. In addition, I was looking to trading my iPhone 6s in as well. Marianne told me that I would get $100 for the trade-in. I asked her to hold the phone for me that I would be in a little later. I drove all the way out to the store which is not close to my house. When I arrived, Marianne was on her lunch break. There were three men working at the time, and when I told him why I was there, they told me that I could only get $20 for my trade-in. Marianne was not aware of this as she told me the wrong thing. This is fine, people make mistakes. However, the customer service from the man at the counter was awful. No apologies, no explanation, he simply did not care. First of all, all employees should know when deals change so they can communicate the right information to their customers. Most importantly though, when a mistake is made, customer service 101 would say that at the very least an apology should be offered for putting the customer out. We left the store, and I ended up buying the iPhone 11 at Best Buy. Verizon stores will no longer get my business for future purchases.

We came here to upgrade our phones and review our cell phone plan. We were fortunate enough to have Sally walk us through it. I strongly recommend her for any of your wireless needs. She went above and beyond to make sure were getting the best deal on our phones(Note10+5G) and our cellphone plan. We saved a lot of money on our phones and cell phone plan because of her. The people at this location overall are great. I will continue returning to this store for my Verizon needs.

Great service! Tucker was very knowledgeable in the selection of phones available at this location. He was also very patient with us choosing the phones we wanted. We left with a great deal and happy with our decision thanks to Tucker.

Excellent service from Mr Contreras!I had an app question on my new phone & Miguel was able to not just answer it, but he stream-lined the process for me.He was determined even though I was providing incorrect info to him at first.This is why I love Verizon.

Spent two hours to achieve nothing but a run around. Brick and mortar store can’t help, have to call into corporate, and then corporate wants you to go into a store. Thank you for two hours of my time to achieve nothing.

I am actually so offended by the way I was treated here. The guy forced me into getting a new phone without fixing the problem I was having! You can definitely tell they work for commission and don’t care about customer service. I’m not below you because I can’t afford to buy a new $800 phone when my problem with my old one was strictly an issue with service with I still experience on the iphone11.

Very snotty and stuck up service people.

Scott at this Verizon is the person to go to for all of your issues. He is professional, and will make sure to go the extra mile, put in the work, and ensure that you are happy before leaving the store. The entire staff is super helpful, the store is clean. Get some phones here y’all.

Richard was so helpful in helping my boyfriend switch over phones and assist him in picking out a case & phone protector. Service was amazing, quick, & fun. Will definitely be returning in the future!

The men that assisted me in this store were incredibly professional and knowledgeable. Their patience was appreciated and the service was excellent and efficient. The store was very clean and arranged well. I appreciated the professionalism shown from the appearance, cleanliness and arrangement of the store to the salesmen and their polite, friendly and professional attitude. I would highly recommend this store to anyone in need of a new phone or just assistance with a device you own.Melinda

I went in to ask how much I owed on my phone because I WANT OUT. Im paying $50 more per month for the same service. the guy helping me was extremely rude and unprofessional. he made it seem like I was being unreasonable when I asked why there was a $3-5 fluctuation in my monthly bill. youre really asking me about two dollars difference?? I am extremely infuriated and embarrassed by how this got treated me. take the four hundred and shove it, Verizon.

This is a corporate store, I highly recommend only going to corporate stores. The privately owned, the sales staff work on commission and will not even try to fix your problem they just want to make a sale even if u dont need to buy something. This location is super friendly and helpful. Thanks!!

As an edit and follow up I will mention my return visit was much better and the guy was very helpful

Every time I go here Im impressed with the customer service. The waiting time is not my favorite but what can you do in a crowded phone store they do their best to make sure your wait isnt painful

Great staff. Great vibe. Very helpful and knowledgeable

Worked with Ernesto Carranza on a business account transaction. He was very professional, knowledgeable and helpful. Even after the transaction was complete, he was quick to respond and assisted with my questions and requests. A+ service! While in the store other associates at observation were very helpful and professional with other customers.

I went in to get a case for my Pixel 2. The store was easy to access, neat and clean. The service was great. I sat and an assortment of cases was brought to me. It couldnt be easier!

Helpful, knowledgeable. Better go during the day, it gets busy after 4 pm. Often has a wait.

They suggested and sold me a product based on getting a (one) years worth of FREE Map My Run with purchase of Under Armour wireless JBL head phones. Well the free offer for map my run expired 1/31/2017! I bought the wireless headphones for a birthday gift in July! Thanks a lot experts! Back to shopping online.

Polite. Professional. Didnt make fun of me when I went in with what must have been silly questions to them. Downside is theyre only corporate store in this area & wait can sometimes be kinda long.

I had a great experience here. I came on Halloween at 6:59, not realizing the store was closing at 7 for Halloween. My phone had just died the previous day and after being out of town all day this was the earliest I could get in. My wife is 9 months pregnant and due any day, so I was very anxious to get a working phone so my wife could reach me. Mike was so gracious to let me stay after the doors closed and helped me upgrade to a new phone. Im very grateful for his kindness and great service.

Quick and easy. Went in looking for a case and screen protector for my Pixel 2 XL. An employee went in the back and came out with a basket full. Picked out what I wanted and had help putting on the protector.

Cell phone carriers seem to be a dime a dozen, but Verizon is the best, by far. This store in particular is awesome led by Mike. My business works with Nathalia. If you have a business, she is the best!

Made an appointment, got confirmation, but still have to wait in queue like walk-in. Waited too long so I left, they didn’t honor appointment time. Waste of time.

This stores customer service is terrible. I walked in and no one said anything to me no one greeted me. Then I sit down and they greet new people that walk in and check them in. After several people coming in after me were checked in, I asked myself do I check myself in? Then an employee checked me in after waiting 20 minutes. Proceeded to help every person that walked in after me..... I waited over an HOUR for help. Luckily I got Salley and she made it better but no one has hours to give up like this

HORRIBLE customer service! Hold times of 40 minutes or more on their customer service lines, but call to make a purchase and they pick up immediately and they wont help with your technical issues. Ill be switching to AT&T as soon as my contract is up. GREEDY company thats quick to take your money, but doesnt want to invest in the infrastructure to properly service their customers. Good riddance.

Service is always good. Wish the prices were better...

Absolute worst customer service I have ever had with Verizon. I came in to buy the new IPhone XR, knew what I wanted and ready to pay, just needed someone to take my money.The General Manager (Knudsen or Newton) on duty checked me in, told me it would be 30 min. A full hour later I’m still there waiting to give them my money. The General Manager starts to help other customers who just walked in the door. I get up and remind him that I have been waiting an hour and just need to pay. He looks at me and tells me he can’t help me because to buy a phone I need a specialist.That’s right the GENERAL MANAGER of the store just told me he’s not “special” enough to ring up my phone! Best part, there was no apology towards me for my unacceptable wait, guy looked at me indignantly for daring to question why it takes an hour to buy a phone or why I would expect him to be able to help me.DO NOT GO TO THIS LOCATION!There’s an Apple store right down the road. I walked out, went there, had my phone in my hand, activated, and walking out the store in 30 min. This included having an apple employee assist me with activating my Verizon plan and setting payments up through my Verizon billing. How PATHETIC that a non Verizon employee was able to provide better service setting my phone up on my Verizon plan.Should anyone from Verizon corporate read this my family has been loyal customers for 20 yrs but it doesn’t look like you want our business any more.For the record, I was in this store Sunday, June 30th around 2:30-3:30 and was checked in under Rob. I sincerely suggest you rethink your management training program.

Great experience. Worked with Patrick and everything was easy. Very happy new Verizon customer.

Super nice employee helped me figure out how to buy a Pixel even after learning I was a Sprint customer. Actually 10x more pleasant than the horrendously obnoxious Sprint manager or whatever that blatantly lied to me to try to earn a buck.

If people are even trained to work in a phone store, I wish they could all go through the same training. I seem to leave frustrated or angry whether I am in to pay a bill or even get an upgrade. I feel like everyone working has a different story about each product. Yes, even when they are all talking about the same thing. I feel like I was talked into the Google Pixel, and then even tricked into getting a Hum system out in my car. I could go on and on. I wont.

Mike was really helpful to me at the Shelbyville Rd., Hubbards Lane store he fix the problem and explain things done

I love Verizon, been with them for over 15 years and I have nothing bad to say about them.

I have been a customer on and off for 20 years and they always seem to have their hands in my cash pockets making charges that are sneaky to gain profit for them. Basically the customer care is further down in their interest

Ive always gotten good, helpful service here, and they get new phones before authorized retailers do. Theres usually a long wait unless you come at an off time, though. Dont plan on getting in and out, and dont bring young kids who need to be occupied!

Great customer service Shelbyville RdDidnt make me feel like douche, I appreciated it.Mud Lane stunk on service, but I guess the dude didnt stink.

Friendly staff was very helpful. Efficient customer service ticketing system. There can be a long wait so do as much as you can online.

This store is in need for a huge upgrade! Its dull, and doesnt have a lot of phones, or accessories. Always a wait, sometime long sometime short. The staff is the only bright part of the store. They are very knowledgeable and helpful.

I would give them 0 stars if I could. I just left because they helped someone that walked in the door when I had been standing there for 15 minutes waiting to be checked in while asssociates stood around checking their phones. Maybe working at Verizon is so laid back and carefree that they dont realize people have things to do besides stand around and wait on them. Either way, I went in to upgrade my phone, but since I couldnt get help I will be upgrading with a different carrier! Verizon bills as a premium carrier, provide premium customer service!

Super patience and friendly staff with me and all the customers. Listened to what I wanted and got me the best deal!

This place doesnt even deserve a star. If you are interested in buying an iPhone there none of them know anything about Apple. And costumer service is ridiculously awful. JUST GO TO APPLE..........but what can I say Verizon is better than everyone else

Business Rep. Brian is awesome he always takes care of what we need for our small business.

Great customer service! They helped me replace my old cell phone which had died with a modern smartphone & switched my plan resulting in substantial monthly savings!

They are liars dont ever go there

What happened? This store used to always have great customer service. When we went a few weeks ago, the person that helped my son didnt offer to help set up the phone; she didnt ask if he wanted a case - she simply said which one do you want as if it wasnt optional; no screen protector offered; no receipt... it was as if she was in a hurry to get us out the door. Then we we asked the other staff members for a receipt for the phone, she stood there without responding. What the heck - ?? Eventually someone got us a receipt but this is ridiculous. Im a long-time customer and expect better than this. T-mobile tries harder and wants out service... but their coverage sux still - otherwise, Id be very temped to move on.

Staff was courteous, knowledgeable and very helpful. Much better than the Outer Loop store.

Absolutely the best Verizon store. Knowledgeable staff very helpful worth the wait. But the wait is not that long.

Staff were quick and answered my all question.

Great customer service went above and beyond to make sure I was taken care of and my issue was resolved.

Worst ever experience in dealing with service provider, cant wait until contract expires so I can switch. Over sells products, does not back up products or services, have no clue what customer service means, unprofessional or knowledgable reps, everyone seems to be in training - should tell you something.

There cell service is great but not their customers service

Great service. While buying a case and charger for my cell phone Daniel discovered i was a Humana employee. Saved on my service plan and accessories.

Only problem took 2 people to wait on one couple, they need numbers or lines something, never know who is next, otherwise fine.

I went in and was very stressed which is unusual I thought I would face difficulty and hardship. I couldnt have been more wrong. Mary-ann (I hope I spelled that right) was extremely helpful and made everything seem easy... almost too easy. I couldnt be happier :D

Very friendly team member seems to have to many staff members makes an awkward atmosphere but he took care of my issue and made me feel comfortable

Our sales representative did a great job of making us understand what we were paying for and that we were getting the best deal possible. Jarrod had wonderful costumer service and was so polite and helpful.

HAD 2 DEVICES THAT NO ONE IN THE STORE WAS ABLE TO TROUBLESHOOT OR GIVE ME A CREDIT. HUMS HAVE NOT WORKED AT ALL SINCE OCTOBER 2018. CUSTOMER CIRCUS SAID THEY NEVER CALLED ME BACK BECAUSE THEY DID NOT NO WHAT TO TELL ME SINCE THEY COULD NOT GET DEVICES TO WORK. THEY COULD HAVE DONE SOMETHING FOR A 16 YEAR CUSTOMERCAN NOT WAIT TO CANCEL AT CONTRACT END DATE.

Wes fixed my problem! Sooo helpful! Mary Ann too.

Hope theyre remodeling or something soon. This store is junky! Looks like everything is falling apart. No one greets you. No thanks. Well go elsewhere......and we did make out purchases at another store.

Based on my personal experience I will rate this place as worst. I have kid and was waiting in queue for almost 30 mins. After a while I start noticing that people who came after me are served first. You will have to be alert in order to retain your position in queue otherwise customer resp will pick the one based on there liking and not liking. One more thing this place is over crowded and resp are not friendly at all.

There a great place to get phones they have different varieties

Friendly, knowledgeable, and informative staff. One of the best corporate stores Ive been in.

Friendly, knowledgeable staff. Strongly recommend. Great experience.

Very helpful, helped me.find what I needed .

They rather upsell you or refer you to a different store than process an online order for you... I know its their commission but why would I give that more than 2 stars?? Thats like giving treats to a bad dog.

Very detailed information and helpful staff, no pressure from the sales representatives and everyone is knowledgeable in the specific fields.

MaryAnne...the best cell phone salesperson weve ever had...we keep going back to her. She doesnt keep you there too long. Knows everything...only go to a corporate Verizon store Hurstboure or Outer Loop. Or you are cheating yourself! Dont know why they e en have a non-corporate store?..!

The workers avoided us. So we left. Wont be back there again.

The gentleman who helped me was wonderful I had a great experience

The people at this store are usually very friendly and knowledgeable. The only real downside is the wait, but being that its the main store for KY, i can understand why theyre so busy. Im currently going through a customer service nightmare with an independent verizon store (not a corporate store like this one) and though the people at this store didnt HAVE to help me or try to clarify anything, they did. If they could somehow improve the wait time (hire more staff- their staff seem to be run ragged a lot), id definitely improve the score.

Have had 2 poor customer service experiences here. Was just lied to that there was no way around the 40$ activation fee when buying a new phone. It is 20$ if you buy online. Got attitude from clerk about it and was lied to.Verizon credited me 20$ however after contacting them.

Need to have a lot of time when you go here takes forever

Good customer service.

We always have a great, no hassle, experience when we go here :)

I havent had any issues and I love my Moto Z2 Play. 😊

They sold me a glitchy phone that really sucked the life out of me dealing with it. When I went to return it, they said that even though I was within the window I would have to pay restocking fees and other fees that added up to about $100 unless I wanted to just trade for another of the same model. When I found out online that the glitch plagued samsung galaxies, I decided I certainly didnt want to have to do that again. I told them no Id like a different phone or just go back to my old one. But then they would have to charge the fees. Manager wouldnt work with me at all and kept saying my hands are tied. I quit Verizon that day and switched to an alternative carrier that runs on the same network but requires you to bring your own device. Very happy to have been so turned off and to now be saving $70+ a month.Funny thing was a Verizon rep called to ask me why I was leaving and he offered to waive the restocking fees over the phone... Sad...