The guy, I believe his name was Tony, was very kind and helpful. He spoke as soon as we walked in and there was a little wait but he was reassuring that hed be right with us. He was very knowledgeable about products and was able to help us with all our issues. We will definitely go here for all our ATT needs!

Even though Tony was the only one in the store he was able to get to me pretty quick to help me get my phone up and working and also went over my bill to make sure I was getting all the discounts I could. Great job Tony!

I went in to get new phone and contract information. Chris waited on my within just a few minutes after I arrived. He was extremely helpful, patient and informative!

Very helpfulI will go back

Very clean store and staff polite knowledgeable and friendly

This store and AT&T has deceitful business practices, worst customer service & intentionally misleads customers under guise of prefered provider store. switched fam cell service, bill ~$100 over, sent to 3 different stores, India CS is useless (powerless), returned phones for stocking fee. - 1 month later received a bill for full value of the phones after they lost them! WE HAVE A RECEIPTS. We’ve spoken with roughly 20 people from CS, media PR / CS, several managers, most acknowledge the error but are unable to resolve the $2k bill!!! This store is FRAUDULENT and AT&T allows and supports it! We are seeking legal council and I will dedicate time weekly to spread the word & slander them on every platform available!

They maliciously block competitor signals to give the illusion of superiority.

Sales rep completely lied about cost of phone and value and cost of plan. Will probably have no choice but to change carriers if this isn’t resolved quickly. Dillon should be ashamed and disciplined for his behavior.

Josue’s patience is impeccable and amazing. The customer service is amazing and they are very knowledgable!

Chris provided excellent customer service

These people are great and they know what they are doing !!

Highly recommend this store! Great location, great people. They do a great job in making you feel comfortable. Everyone was kind and patient with my needs and requests. Tyler Sea had helped me through everything and did a fantastic job! It was a quick and easy process, I was in and out in a jiffy. All in all, great store!

Bradley was the absolute best when setting me up with a new phone plan and wifi. The whole team was so professional and went above and beyond when answering all of my questions. I highly recommend this store.

These guys in this store are amazing, I drive from st Matthews because they’re the only store I’ll go to, they set me up with my business account and internet

Bradley was great! All of the employees here have been so kind and patient with me!

The guys at this store were so helpful and patient! We chose AT&T just because of how nice they were. Should’ve taken their offer up on pizza, though 🤣

Sean was extremely helpful in guiding me towards the best decision to fit my needs. He answered all my questions and never made me feel pressured. Highly reccomend!

The manager Brad is awesome and they help get your home services as well as your cell phone needs

Jillian did an excellent job with serving me. She made my 1st experience with AT&T an excellent one. She was very kind and willing to go the extra mile. I walked away with my purchases very pleased.

These folks walk on water in my book! Always helpful, pleasant and able to assist old people. Love this store and products!! Highly recommend!!!!

Absolutely go to Josh! He will always take care of what you need!There was a difficult customer in the store last time I was there (cussing out the reps) and the staff handled it with such dignity!Five stars.

Excellent service from the Store Manager Brad. Always have a great experience when I come into this location. Highly recommend!

Sam, the manager, is top notch! His reps reflect his great example of quality customer service and integrity inside customers accounts. As long as he is there, you can trust you will walk out the store with exceeded expectations!

Josue is the best!! He helped me with all my phone and internet needs. Can’t tank him enough!!!

So happy with the service Sam has given my husband and I today!! He took the time to answer all my questions and helped make my transition easy. I recommend this location !

Amazing service. Very caring, considerate, patient, and friendly. Our representative was Josh, and he went above and beyond the call by entertaining our two rambunctious children while my wife and I searched for new phones.

I had a great experience in the AT&T store. Very satisfied with the outcome. I love you AT&T for making my life better. Thanks Jerrie and Grant and Jillian.

Bought a Samsung Note 5 and Gear S2 smart watch from this store. The first month I had the watch, I went over in data a little on my plan. Then today, I got a text message from AT&T saying theyd credited my account to cover the overage charge just to say they appreciate my business. Now thats customer service!

They where closed before 7pm .

The help was great! The sales rep spent a good amount of time helping me transfer my contacts and pictures to which i am extremely grateful

Brad was a great help to me and my wife with all of our needs. This store is great!

Very pleasant experience! I had lots of questions. Grant was very helpful and patient as was other representatives. Will definitely recommend to friends!

Store staff was very helpful. Grant was knowledgeable and able to answer all of my questions about DirecTv. Great service.

I was very disappointed in speaking with the Manager today. I have been a customer at this store since it has opened. Lack of communication internally is not something that the customer should not be affected by. I never realized that good customer service should be viewed as a privilege versus a good practice. Also, never assume that your customer cant grasp basic concepts. Things happen, how you handle them dictates how you are business acumen is perceived.

Att store staff were extremely helpful and friendly. They explained my plan and took care of everything I ask. Grant was especially helpful!

Grant was very helpful with the phone plans and equipment available to us. He was able to get us the best coverage and options for our large family.

Kasen Did such a wonderful job!

The guys in the store were completely unprofessional, they were watching movies during business hours while patrons were in the store. They were extremely rude. Go to the Middletown location, way more professional and knowledgeable.

New phone locked password needed fixed ASAP... the Team at AT&T Jerri really came through. As a business owner my phone is very important. A million thanks to Jerri for going above and beyond!

Excellent service from a man who obviously knows his products . Very helpful without making me feel stupid. Would highly recommend!

:-) jerrie was super helpful and knowledgeableI will tell all my family and friends to come to this store and ask for Jerrie!Great job!

I had a wonderful experience!! The staff was super helpful and patient! Thank you to Tyler Sea and the staff for making the upgrade a smooth process!

Brad and kason were great and very patient!

Great service every time. Whether I need phone or internet or even security. Go see my girl Megan. Best decision youll make today.

Everyone was knowledgeable and patient. I enjoyed working with Grant, with his help I saved big time!

Megan was extremely helpful and guided me thru the use of the iPad. Love the promotion to get a pad for a dollar. Store much nicer than ones I have visited in fern Creek and on Dixie hwy

Great customer service. Store manager very knowledgeable and helpful in every way. Sam Reece knows his stuff.

Custom service was great! Grant was very helpful and knowledgeable related to products and plans.

Megan did an amazing job at getting my new phone and line set up in a quick and fashionable manor. Thanks girl!!! Awesome work. 10/10!!

Great store! Sales reps are knowledgeable and helpful.

I always visit this location for all my ATT needs. They are extremely helpful and kind. I would recommend store Tyler Center to anyone that is shopping for ATT or has ever considered it.

Grant was great assisting me with my new iPhone purchase and helping me understand the capabilities!

My experience at Att was outstanding. Tyler took his time trying I get my phone workingAtt is lucky to have the workers in this store they all seemed wonderful.

I was very disappointed & the staff didnt seem knowledgeable

We have never had a single issue Jerrie couldnt fix. She goes above and beyond to own any situation and fix it... When she doesnt knkw answers she works until sje has figured them out. If youre going to another location, you are missing out!

My sales rep jerrie was the most knowledgeable employee Ive ever worked with. Go buy all the things from her

Ian was great helping me out, talked me into going back to Uverse. But prior to him arriving to work, the real MVP was Jerri(?)....I have never watched someone stay so composed when a customer was almost berating her. To the blonde haired, impatient, snooty acting woman in the dress that was too short for her aging self...you are rude and obnoxious and I should have spoke up and told you myself. Jerri (hope thats how she spells it) was as calm as could be while helping two other customers simultaneously and listening to this woman harrass her with questions. It was easily understood that Jerri was doing a fabulous job multi-tasking with multiple customers (which is why I didnt mind waiting) so Im not sure why this woman felt like she was better than everyone else..but I assure you she was not. This blonde was the true meaning of money cant buy you class. Nice job Jerri!! You need a raise.

Grant took good care of me. Great experience!

All of the staff at this location are extremely helpful and very knowledgeable on todays products.

Highly recommend to anyone in the area!!! The associates here are AWESOME!

SEAN Green was very helpful and understanding and we appreciated him

The staff is wonderful. Brian was extremely helpful!

Jerri is always the most helpful. We love her.

Great Friendly Service..Keep Up The Marvelous Works ☕☕

Great service. The plans are fair and new phones dont cost much I recommend shopping here and using one of their plans.

Love my AT&T store and people! Always helpful and friendly! Feels like family!

Jerrie was a blast to work with!! Saved money and had fun.

Sam, Josh and Megan have been extremely helpful with all of my issues in the past and Ive seen them help many other customers with just as much care and interest as they showed me. I would highly recommend them to anyone in the J-town area!

Everything was awesome. Very helpful staff.

Have been purchasing here for years. You know how it goes - have a good experience, tell one person, have a bad one, tell a thousand, so here it goes;Bought a phone March 8th. Called today March 22nd because my wifes phone is not holding a charge and the reception is in and out. It was a brand new iPhone 6S. Ive never once had an issue with an iPhone out of the box. Megan @ the AT&T store said its a 14 day return policy and to contact Apple. End of story. I explained today is the 14th day, in fact I bought it right before close and if you did the math, tonight is 14 days exactly. She said its store policy blah blah blah and I can speak with a store manager, who isnt there until Thursday. So she called someone and very happily explained to me since its defective you must go through Apple. I said ok forget about it being defective, can I just return it tonight and she again happily proclaimed sir you just told me it was defective, you cannot return a defective item, you must go through Apple.Anyway, I bought a brand new phone from this AT&T store less than two weeks ago, it has problems, and now I have to get a used one from Apple due to my slipping up and being honest about what was going on. Had I lied, I would have been ok.Just downright terrible. Luckily AT&T no longer does contracts so I will be selling this POS phone and going with Verizon who at least acts like they are interested in my business.

Fantastic experience. Brian was beyond helpful

Great customer service.. fast and friendy..

The staff here is excellent, but they almost never have what I need.

Fantastic store. Everyone is always kind and helpful.

This is my far my favorite AT&T store, they are so knowledgeable and friendly. I plan to become a regular at this location!

Outstanding customer service. Thank you, Sean!

This store is always awesome and has incredibly helpful representatives. I love doing business with a local AT&T store!

Awesome store with great employees! Megan was amazing

Excellent customer service! Josh, Sam, and Megan are awesome!

Always willing to help with all your phone needs

Good experience. No issues here. The

Josh was so helpful & friendly. I will definitely recommend this location.

Great service with knowable reps.Great manager!

The lady that worked there ( she had many tattoos and black hair ) was so rude & disrespectful!! she should be fired.

Very helpful and answered all my questions!

Megan rocks! She was very helpful and friendly.

It was great .Josh was very helpful and informitive

Staff very helpful and polite, very pleasant experience.

I purchased phones at this store in July. The representative told me it was buy one get one free when you added a new line. He failed to mention that the limit to the one you get free was based on a 16GB phone. I purchased the 64GB phones and now Im having to pay the difference because the rep failed to mention the details. I wont be returning to this store.

Takes a long time to reach customer service then u get someone u dont understand.

Very helpful making my live easy

Thank you Jerrie at att store for knowing more than the average bear and fixing my phone

Professional, courteous and they LISTEN to their customers needs!

Great store! Thanks for the help!

Very easy to understand the information as it was presented to me

Awesome store with helpful customer service.

So helpful and attentive to my needs.

The was so helpful and cortesius

Brad was great, super helpful!

Great experience very helpful