Rafael was an incredible piece in our family purchase as he guided us to our best option! He was patient with us and very knowledgeable on the cars he was showing us and in the business in general. We are so grateful that we had Rafael helping us out!In addition, Ali was extremely helpful when processing our paperwork. Very friendly and knowledgeable. Ali was able to answer all of our questions clearly and process our purchase quickly as we had our kids with us.Our experience couldn’t have be better if it wasn’t for Rafael and Ali. Thank you, DTLA Nissan team!

Elmo was great and very helpful. Keep me informed of the process and what was and wasn’t needed for my car. Only complaint is the wait time. Took 2 1/2 hours just for an oil change and I was there at 12p on a Tuesday. Other than that, everything else was great.

Javier was the person who helped me test drive the car I was interested in. He was relaxed, courteous, and knew the product details well. His attitude was respectful, no pressure or nonsense. When we reached an agreement he facilitated getting the finance person to help me work through the contract etc. Again, the finance person was great, no pressure to buy anything I didnt want. He got me through the paperwork as quickly as possible. The only negative anywhere in the process was parking access, the people were all great.

I just received the best service from Ricky in the parts department and Victor in the service department. Ricky was was extremely helpful and willing to assist. He shared possibly discounts available to me as new or returning customer as well explained the process. Ricky then proceeded to find a service person to assist with my installation. After several attempts Victor graciously offered with no hesitation. I was in and out of the dealership within 30 min. I haven’t received service like this in a long time, both of those gentlemen deserve extreme recognition. If I had cash in me I would have tip them both. Awesome experience.

Ace was by far the best staff member to help me while taking my car in for service. He was very polite, communicated well what my car needed aside from the oil change and actually went out his way to see I got the best discount for the work being done. He’s a very friendly person and great to work with.

The best experience, Andrew was so professional and really helpful with me.

After a very rocky / rough experience with the initial service visit 2wks ago....TODAY, thanks to the attention of the Parts & Service Dept Director - Lance Sobczak and his team; service excellent. Thank you Tonya, my service advocate.... And all things considered (they are working at a temporary location, smaller than usual, but doing same (if not more) level of service. Today was definitely 4.5 quality service.

I had a good experience in the service department. Ernesto was very nice and helpful. I would come back and have my car serviced there again with Ernestos help.

The service worker that check me in has excellent customer service and professional. I think her name was Tiffany, African American lady.

As soon as I arrived, Ace Games, the service representative assisted me, immediately. He answered all my questions to my satisfaction. Also, while I was waiting for my car to be ready, Ace would follow up on the progress of my vehicle every 15 minutes. I was very happy with his service. I highly recommend Ace to anyone. Just ask for him.

I ordered 2 parts (side mirror). I understand mistakes happen but they had my phone number completely wrong, I had to call and ask if the parts arrived. I thought that somebody will install them but I was informed it will be $175. Ridiculous! I have had a broken mirror before. I left my car and It was installed when I picked it up. I will not be going back to this location.

Ray was our salesperson and he was amazing!! Kind, friendly, knowledgable, and not pushy at all. He made what is a very overwhelming experience as easy as possible!

Trash service. Went in for an oil change and had to wait behind a long line of cars, nobody comes up to tell you what to do, they just expect you to wait in your car until somebody decides to place a little number on the hood of your car. They don’t even give you an estimated wait time. If you go into the office to ask about getting your car service they just shoo you away back to your car and tell to wait. Ok great, waited, after 20 min still no one came. I left and ended up going to get an oil change 15 miles away instead at Ross Nissan a much better dealership where you don’t have to wait in your car and people can assist you at the window.

Jeanette Gonzalez made the entire process easy and stress free, She communicated at all times every step of the way. My car was done in a timely manner. I am very happy with her service she accommodated everything to be done based on my schedule.

Always a pleasure to service my 2010 Nissan Cube at Nissan of Downtown LA . Service Rep Ace has kept my Nissan running great, I wouldnt go anywhere else . Right now I am planning to buy my next Nissan right here .Thanks again Ace !

Purchased a new vehicle on 2/6/21. It is now 8/28/21 and we still have not received the plates for the vehicle. We’ve been contacting Patty (manager), Nancy (employee who is responsible for providing customers with the plates), and now Frank (general manager) with no avail. When we called to speak with the DMV, we were informed that this dealership has MANY outstanding cases in which the title fees and paperwork have not yet been completed. Yesterday I received a parking citation for incomplete registration, and fortunately it was the first, as I’ve been forced to drive with an outdated paper tag since March. Luckily the sales department has no problem picking up the telephone. They were a bit dismayed when the call was not in fact a sale. I was informed the quickest they could provide me with a paper tag was 2 weeks from now. When I offered to come in to pick it up same day, I was told that it would still be 2 weeks. As you can imagine, I’m now stuck with a vehicle that cannot take me anywhere.***UPDATE: STILL WAITING. I now called and spoke with Ronaldo (spelling?) the Financing Manager on Saturday (8/28) PROMISED we would have answers by Monday. It is Wednesday (9/1), and still no response and no answers. Its also interesting that all of the 5 star reviews are being responded to, but this one is not.I’ve given the dealership 10 days notice before they are reported to the Better Business Bureau.

Amazing service. Tiffany was a huge help

I went to Nissan DTLA to check out a specific car and Victor was there to answer my questions. He made the process much easier. The environment at the dealership was also pleasnt, it was relaxed and you will be offered water and snacks.

Intake person really listened to my concerns and did his absolute best to make sure that the technician understood and inspected any concerning areas.

Supreme customer Service Excellent Prices Impeccable Options and knowledgeable Team.Ask for: (Sales) Andrew Chacon(Desk Manager) George Nino.

Thank you Ace Games for taking care of my service needs. He remained professional at all times. I will definitely return to Nissan of DTLA. I will be looking for Ace Games. Great job.

They always treat me good, they have great customer service, thats why I always recommended to my friends and co workers.Special thanks to one of the advisers Helen Villafran.

Experience so far has been pretty awful. I was originally quoted same day service on the issue, then was pushed continuously for nearly a week. I was also constantly having to follow up myself without my tech nearly ever being available or calling me back. This experience so far has been very subpar and still waiting for taking my car back to fix the original issue. The only nice service were the ladies in the service dept phone systems relaying messages and following up towards the end of my first week the car was there.

Make a service appointment at 2:00. Get here at 1:59. Nobody even checked me in until about 2:54. WHAT IS THE POINT OF MAKING AN APPOINTMENT IF YOU STILL HAVE TO WAIT AN HOUR TO EVEN CHECK IN? And they should take the Lyft option off the site if theyre not going to offer it.UPDATE: still here at 5:08 & theyre just now starting on my car.UPDATE 2: 6:23 and THE CLEANING CREW HAD TO TELL ME THE SERVICE DEPARTMENT IS CLOSED! SOMEBODY HAD TO FIND AN AGENT SO I COULD GET MY CAR, BECAUSE MOST OF THEM HAD ALREADY GONE HOME FOR THE DAY!NEVER COMING HERE AGAIN.

Amazing service .... Great people ... They treated me like family ...

WELCOME TO NISSAN OF DOWNTOWN LA SCAMMERSSTEALERSHIPI would give this 0 stars if I could. I purchased Nissan VERSA at this dealership. I drove all the way from San Diego. When it came time to sign the paperwork, we said we didnt want any extras. It was late in the day and we were tired. The finance writer and TONY said they made a mistake and we had to resign. Somehow they snuck in a 1820.00 warranty. When I became aware three days later we called and were told they would make it right. LIARS!!! Its been 111 days, so I called the warranty company (Portfolio) and was informed that they dont even have a record of that warranty. This stealership wont answer our calls so now I am forced to sue them. Do yourself a favor and buy elsewhere. They will rip you off, trust me.

Excellent straightforward experience. Painless purchase of vehicle. Wish everyone could learn from downtown nissan on how it should be done.

I was not used to go to dealer to have my Nissan Altima to be taken care, but at Nissan downtown LA I met great professionals (Samuel and Ace) in the service department, that made me have confidence about the service done and even the price charged. Amazing people, great service. I drive 300 miles a day, and now I don’t need to change my car every year, thanks Nissan downtown LA, special thanks to Sam and Ace, they made me save a lot of money keeping my car at the shape.

Thanks Guys. I absolutely love the car so does my family. It’s everything I imagined and more. Thanks Dave

The gentleman who helped me did a fantastic job I did not come in expecting to get a car that day. But the salesman was very patient, he was attentive and he was extremely professional. If I did return it would be 100% bc of him. I was displeased knowing that I got a fully loaded 2021 Nissan but didn’t have any type of navigation system in my car. I am not so happy with that.

Every person I encountered was so kind! I especially am grateful for Ace, as he squeezed me in and got me out just in time to pick up my daughter from the bus stop! He also thoroughly explained to me that I’m going to need some things done, but that he understood that I was on a time crunch so he summed it up quick and well and let me know that I should get a full inspection ASAP. I will be back for sure!!

Good efficient service. Nice clean facility. Service appts would be great since most must drive a long distance.

Came in to service my car Ernie Flores was the best very friendly and answer all my questions.

Let me start by saying AMAZING customer service!! I recently purchased a car and I am SO HAPPY! From our sales rep Victor to everyone else we came in contact with! They go above and BEYOND for their customers! Something you hardly ever see now a days. I cannot express how grateful I am for coming here my sister and I both left with great cars!!

I had a great experience at this dealer Miguel helped us so much he let us test drive cars and did everything to help me get my first car from a dealer thank you Miguel and thank you Nissan for your awesome customer service oh n Renato was great as well helping my payments not be so high thank you

I wish I had read reviews on the BBB site before entrusting Downtown Nissan with my vehicle. I brought my car in July 30th. It took 4 days to order and install driver side headlight lamp and replace interior cabin bulbs where the preliminary estimate was off by $250. I had to continuously call for updates on the status of the vehicle and many times put on hold for long periods of time only to be directed to voicemail. The very next day, August 5th, the car stalled out. I paid $40 for the tow to dealer. After spending about $300 in Lyft rides to and fro work, I was offered a loaner vehicle free of charge. August 16th I paid $404 and picked up the vehicle with a new IPDM installed and was assured the electrical problem was solved.I did not make it (3 miles) home from the dealership when the car stalled again. After a 30 minute wait, I rode with the tow truck driver back to the dealership to drop off vehicle and pick up the loaner again. Numerous calls were placed over the next few days to be told they they did not know the problem. After 10 days, they discovered the faulty wiring and repaired the EFI harness for an additional $850. So after replacing the headlight and interior cabin bulbs, no light bulb went off in any of the SAE certified technicians brains that there may be an electrical issue why all the bulbs inside the vehicle were out.He did explain that the impact of COVID has reduced manpower. However, this has nothing to do with the lack of professionalism, communication and mechanical expertise on their own products .However minor this might be, I observed that when I picked up the car the second time, the mileage out was 77639 but when towed back in the third time, the mileage was 77634. The service manager assured me he test drove the car 20 miles and my mileage was exactly 77654. Obviously the mileage was set to these numbers to appear that 20 miles had been driven on the car because the number in was less than the number out from the second time. Now youve insulted my intelligence, great way to treat a paying customer.This has been a Nissan nightmare and I went to sleep hoping to never return. After dishing out almost $1700 and having my car from July 30th- Aug 26th, the sales department had the audacity to call and leave a voicemail saying they had important information about my vehicle. I returned the call thinking maybe they were going to reimburse me for some of the charges only to find out they want to buy my car from me and put me in a new car. NO DEAL!!!

My vehicle was in the shop for three weeks because the part was on back order. Not once did I get a call with a status report. Every report was made because I called, that is when someone answered the phone. Second the phone would just ring and someone just pick it up and hang it back up. Third not one of the messages that I have left have not been returned.Ive read that this may be use on your website. I doubt that because it is not a happy response. I am also the mother of the vehicles owner, he was out of town and I put the car in the shop for him. It could have been ready for him when he got back it the part was not on back order.

Excellent service and I want to congratulate Julio Trelles for is amazing service and Luis Torres for support him...

Sam was able to get my mother in laws vehicle in and out without a hassle !

My main complain is that we called the dealer, talked to a lady emphasize the 2 cars that we were interested in, made an appointment her, drove all the way from Bakersfield to Los Angeles, asking for her, after 15 minutes nothing, we asked for her again,, nothing . We were lucky enough a sales person named Rey stepped in . So since nobody knew about the car we wanted to see this poor guy was running around like hell to get the cars that we were interested in because they were in different lots. That guy really did a good job and we ended to buy the that we liked very much.

Victor was amazing! He was kind and patient ! He was willing to do anything to make sure I was happy..

Avoid Parts Department very unprofessional even from management. My best advice: go to any other dealer- even if its further out.

I walked in last Saturday to get my car serviced without an appointment. They accommodated me which was great. Then on my way to leave one of the guys wanted to see if I’d get approved to be able to trade the car. I was approved and I’m happy I took the leap. I’m new to LA so this was a surprise!

Edi is my guy. He understands your needs for both automobile and finances. Hes the only guy who I would go to for a Nissan. Thank you Edi!!

Edi G is one of the best and knows how to get you into what you want without the hassle! I am a customer for life! See you soon Edi

Once again I had an amazing experience with this location in down town LA specially the gentleman name David Mares’s who works on the parts and services department, he went beyond his work and and customer service that he provided to me, outstanding work and skills he has, he guided me to every part and was very detailed on what need to be done on my car, I would definitely come back again to this location and had David Mares’s help me out again ! And highly recommended this gentleman to anyone!

Jose helped me with very fast, friendly, and professional service. I needed an oil change and a new set of tires and alignment. The whole service department is one well oiled machine.

The service was amazing Mickey the salesman was quick to help and very helpful. He made sure I took what I wanted and his partner/Boss, Monroy was also willing to help so my family could ride in the nicest most comfortable car.I’m glad I chose Nissan of Downtown LA

I just Ernie Flores he is the best

Very pleasant experience at dealership. Got a great Deal.

I waited 2 hours in my car just to give them my information and leave the car for service this was a very bad experience

The service member was awesome and kind and knowledgeable.

Great service and very helpful. If you need anything go look for Ace Games

Nick was wonderful and helped us get our new car with ease. Clean environment, no pushy salesmen.

I was very surprised that one person helped me from beginning to end of service. That definitely works for me. Tell her thank you!

Sales Consultant Andrew Chacón made the transaction smooth and easy.

Service is great! The staff are very professional and friendly. My car runs great and I appreciate all of the heads up and advice on services that my car may need for future service appointments.

Excellent care and customer service.

Fast, stress free, very entertaining service! Over all 5 stars lol thank you guys! I love my new Nissan Rouge! :)

First God is good. From my salesman Dave Escobar, to the financial representative Ali beautiful coworkers. The team workthat was displayed was awesome. Thank u again

Everything went well until I was bother by Bryant.I went today for an oil change, Ernie did an excellent job. But when I left and got home I got a text from Bryant (whom I never met) asking me If I can sell my truck to him-Nissan.What a great example of ethics and professionalism!! (Im being sarcastic)So that means you personal information at this dealership isnt kept well.Im very disappointed.If no one does something in 2 weeks. Im filing a report to the BBB.

I am a returning customer I like this dealership the agents are very nice and helpful.

I love coming to downtown. Nissan as a long time customer Jeanette has always been there to help my needs, plus it helps with her sign language !

The wait was 4 hours to get my car fixed thats ridiculous.

Great customer service from Ace and everything was handled with care. I am extremely satisfied.

Friendly customer service. The people that work there are awesome.

In two words, Ace Games!!! The BEST Service Man Ive ever dealt with from day one of my challenges with my Nissan Murano Cross Cab. His Service is exemplary!!!

Great customer service treated me like family

Trash place and employees. They keep you waiting and waste your time.

Went in for an oil change, waited 3 hours. The next day I checked my tire pressure and realized they never rotated my tires nor topped off my air pressure. So now I have to go back (over 15 miles away) possibly wait the same length of time for something that should have already been done and taken care of. Furthermore, it makes me question all the worked I’ve “had done” the past years I’ve come to this location.

I came here when I first moved out to Los Angeles, and Andrew hooked me up with a brand new vehicle back in 2018. Fast forward to the present, the end of my lease was coming up and it was about time to make decision whether to upgrade or finance the lease. I decided to come back to the same guy, Andrew, to see what my options were. I was looking into going for something small and simple, but this man literally hooked me up with the BEST deal possible and rolled out of there with a brand new 2021 Rogue Platinum. I left the dealership with an entirely complete upgrade, ALL the features you could ever ask for and only paying $50 more than before. Ill continue coming back for Andrew Chacon everytime Im looking to upgrade.

Good Day Everyone,Why I keep returning to Downtown LA Nissan,Simple Amazing Customer Service if you wake up early you get in early & You leave early.Before Mariela who sold my Pathfinder: She Help me above and beyond too sad She no longer there sad 😩.Now I have Mr Ace, He is so nice helpful and takes care of things. Again if you wanna get out of there early be early 6:45 am already waiting to embrace the day 😂 they open at 7 am. Also now they are located at the very corner of Venice and Figueroa.New Location 📍 ok across staples center.1540 S Figueroa StLos Angeles, CA 90015United States

Service provider, Ace is attentive, and responsive to my needs/requests/questions

The second I walked in, I was greeted nicely, checked in and right away was chatting to Dave about my tricky situation with my car. Lets just say, leasing is not good for me. Anyways, Dave was great, helped me out a lot and answered all my questions. If youre looking for someone efficient, kind, attentive and patient, Dave Escobar is your man. Thank you again, Dave, for everything!

Jose Escobar is a good man helped me and my wife get a new car and was on top of everything very informative ..

Working with Juan Chacon for the lease early trade in, Ali in finance was so easy! This is my 4th lease with Nissan DTLA. Thank you for taking care of me

I had a warranty and for some reason they never seemed to talk to the warranty people and then I ended up paying out of pocket so to me that wasn’t good service at all especially when I called the warranty people and got threw to them pretty easily. I just felt very used and ripped off.

Salesman was very helpful and help me choose the right car

Ace is the man there! Reliable and friendly and got my car in and out same day!

Took my car for service and the customer service was unbelievable. I will be coming back.😀

Thank you Isamar for your help was really good everything on time.

They are amazing very helpful especially Sam in the service department

Very convenient. Nothing wrong with the experience.There was one minor mixup: I asked for a license plate frame to be mounted on the front bumper, but they just exchanged the one on the back bumper, which wasnt very useful. I really should just screw it on myself, I guess.

They always take good care of our Altima. This time they help us get financing so we could get caught up on our auto servicing and keep our car up and running safely.

Our Saleperson was on top of his job. Helped us get exactly what we needed.

Please do not go to this dealership, it will be a waste of your time considering there are plenty if not hundreds of Nissan Dealerships to go to. It also seems that whoever returns calls, transfers calls, and makes appointments is not suitable for the job. Everyone wants their car shopping experience to be fun, quick and easy. This is not the place to buy a vehicle.

When I came to pick up my truck I could tell some one had rummaged around in my truck. My back speaker was popped as if someone was messing with stereo . I left with my truck only to come right back because it was shaking and not running correctly. The manager wanted to brush me of and tell me thats how I brought my truck in but that was not true. After a bit of commotion they took my truck upstairs to recheck it. Only to bring it back down To tell me that they forgotten To tighten a vacuum hose. I left thinking to my self damn Nissan of Downtown you are sketchy.

Went in for an oil change and to see what was wrong with my brakes because it’s been making screeching noises. David was extremely helpful! He said that they would test drive my car to see if they can hear anything. I waited for about 2 hours and he explained what they did to my car. Then he asked if I had any more questions. I did ask him about repairs to the exterior of my car and he was able to give me an estimate of how much it would be! Thank you so much for all your help! Definitely will be coming back!

Always a pleasure to service my car Thanks Ace & Fabian

Excellent customer service

Great Fast Service. A+

Victor went above and beyond to help me find the car I’ve been waiting for! Great customer service by victor.

Gtr gtr gtr

On October 9, 2020, my husband and I went to Nissan of Downtown to see and maybe purchase a vehicle (Lexus 200CT) that we had seen online with a price of $16,999. The salesman Julio was very kind and friendly. Julio showed us the vehicle and I test drive the vehicle. Were really looking to purchase the vehicle. Julio asked to fill out the application so we would know how much we would be paying for the vehicle. We knew that were going to pay for taxes and dealer fees. Minutes later the Manager came over to show us the actual price of the vehicle with all the fees and warranty for a total of over $26,000. The price we had seen online $16,999 was not the price that they were list the vehicle for in the paperwork. The manager had added 3 additional charges to the $16,999, because he mentioned that the price, he listed online was not the actual price of the vehicle it was actually $18,964 because it was what bluebook was listing for because he had to charge us for the paint, wheel look and a 3M fee . I told him so your false advertising you should have posted the price of the vehicle to be $18,964 which is what the blue book is listing not a lower price so then you can add all these hidden fees. The manager then said what if I would make these fees magically disappear. Be careful with this dealership they false advertise and add hidden fees. Anyone that goes to this dealership make sure you read everything carefully before signing. I have never dealt with an unprofessional salesperson.

Great, timely and flexible service. Ace was extremely helpful throughout my service experience and highly recommend him as a go to when receiving service on your car.

I had a pleasant experience with my Nissan Leaf leasing process with Eddi at Nissan of Downtown. He was very patient and work to his customers best interest.I did the comparison homework before I went into the dealership, and the dealer manager took his time to print out price comparison and explain step by step that made sense to me.I will be back to renew my lease in three years if Eddi is still there :-)

It was great, the service was done properly and they went above and beyond!

I really love the customer service that are sale representative Miguel help us he answer all questions explain everything to us about the car

I was told there would be an Uber provided but it was not. I am 66 years old and on a fixed income and this was an unexpected and unnecessary expense THAT ONLY BENEFITTED NISSAN. I called to complain AND WAS HUNG UP ON TWICE!

BUYER BEWARE! I bought a car from this dealership in 2015. It was a nissan sentra 2014. After this veichle passes 80k miles it turns into a lemon. The first time they had to replace a part for free because there was a manufacturing issue with the cvt. Then i had to come back for another issue that was 1.5k. “Keep in mind that i do take my car for service”No more then a month after having the issue “fixed” the check engine light came back on! They had to reset my check engine as they thought it might just need to be refreshed. A week later it came back and they want me to pay another 2k to fix it?! This cars get problems after problems. I just finished paying off my car and its a lemon. Just great. Please buy from another brand, its no wonder nissan is going under...😑