Got in quickly, customer service was good. It bothers me that instead of the rep saying thank you for your business or that concludes our business today they just get on their phone(we had been waiting on everything to transfer from old phone to new phone) and just ignore us...we had to ask if we were finished. I understand that the business is phones but I dont feel employees should be able to get on their phones while interacting with customers

Absolutely a joke not only did the employees act unprofessional and rude they also wouldnt help when I told them they sold me the wrong products and a broken screen protector. They told me we dont know what you want us to do about it they told me these products come with the device and after looking at my bill and they charged me 120 extra dollars for incorrect and broken merchandise. unbelievable this is allowed

William,Franklin, Misty and Jonathan are amazing and helpful! Best I have ever had the pleasure to work with. I was getting ready to cancel services before I met them at the convention! Amazing customer service and so helpful and knowledgeable! Thank you!

Very helpful. They were able to find the best deal on a phone for a child that is in before and after class activities. They did a great job explaining options, costs, and billing. This was my best experience with Verizon yet.

William took care of me he is a great person for help thanks William for getting my phone working

Unfortunately, this is not a trustworthy retailer. Their rep was very fast, explaining Verizon would pay $800 for my iPhone and my monthly bill would be $80 per month, and all I would owe was sales tax on the phone. They asked me to leave so they could set up the phone, but they did not set the phone up. The new Samsung phone doesnt work, though the sim card works in another older Samsung I happened to have. No contacts or photos were transfered. I logged into Google on the Samsung, on wifi, and since my photos automatically upload to the cloud, they said thats all the phone setup I need.Thats not a big deal, but they had hidden in the bag with my phone a document saying there was a $35 fee for setup. Verizon also charges $35 for setup. So I paid $70 to set up a phone that... isnt set up and doesnt work and no one actually worked on.They also insisted a $17 monthly fee for phone insurance is required by Verizon. Verizon told me that was not the truth. They also told me there was no credit for the iPhone they purchased on file.So instead of $80 per month, my bill is $154. This store refuses refunds for unsatisfied customers. Just be aware and use Amazon or Best Buy. Steer clear of these guys.

Worst service ever. Avoid this place.

Was good. Nice people.

Misty, Will & Jonathan was very helpful will be switching service when contract!!!

My wife and I had the pleasure of dealing with William! This guy is very pleasant and willing to go the extra mile for his customers even if hes out of town he still answers his phone and will do his best to resolve the issue fast. Thank you William for making our lives way easier and your dedication in finding that special phone for my wife!

Excellent service and great place for shopping for new electronics devices, the sales person very helpful walk me through everything I needed

Miguel took care of my problem and I was in and out. Great service!

Colin is outstanding. He took the time to find my father a phone that was user friendly and suit his needs. Very polite and knowledgeable.

Although I didnt purchase a phone today, the representative was knowledgeable and professional. I recommend the store.

Nadya was very helpful and understanding!!! She knows her stuff!! Thank you for helping!!

We like the place that helped us with our phones very good

Phone over heating and they replaced it

Sales associate Misty is the best. So helpful, especially with us seniors. Thanks Misty

When I had an issue with my phone and went to replace it, the staff at Cellular Sales, a licensed Verizon store, were very kind and helpful. A few days later when I went to return the phone (the issue with my old phone had been resolved), it was a complete 180. The associate I spoke to was abrupt gave multiple reasons as to why they would not give a refund. I understand that associates must follow certain guidelines, so I requested to speak with his supervisor. The manager, Devinne Henson, was extremely rude and, without taking the time to hear what I had to say, informed me that she would not do a refund. I told her that if she couldn’t take the time to hear me out, I would contact the regional manager. The numbers given for the regional managers went to a call center, and I have yet to receive a call back. However, Devinne called me back to inform me that SHE had spoken to the regional manager and that they would not be returning my call. I’m sorry, but as a sales representative, it is your duty to listen to your customers. In the future, I will only be dealing with corporate stores.

Really nice lady I talked to. But its another business that doesnt want to respect a persons medical necessity of not wearing a mask. I wont be back until that changes.

I went to get a phone for my daughter and the young female representative set up my daughters new phone with everything from her old one. It was a very nice experience.

Installed a $40 screen protector on both phones without consent. Didnt notice until we got home. One of the phones came with a screen saver, so it had two applied. It made the fingerprint security feature not work well. Not asking for refund bc we have the product but we wouldnt have purchased. One of the protectors cracked within a month. Thats when I realized the phone had a second one installed underneath.Sales rep didnt listen to our request for low to mid option phones and pushed top of line. Downplayed our requests. Was frustrating.Just a bad experience overall.

Nasya was amazing. She answered every question about multiple phones, multiple times ofer again. She was friendly, attentive, really cared about my situation. Honestly, I was blown away by her effort. Really enjoyed spending way too much money bc of her 🤪

Nasya is the best. She worked with me for about 3 hours making sure I was happy with my purchase. She was always very pleasant and also confident in her work. Nasya is very knowledgeable in her work and it shows in everything she does. I will always try to work with her if ever I need anything from verizon. Highly recommend Nasya. Thank you for all your help and hope you see this. Good luck in the future.

I had the best customer service interaction on my visit into Verizon today after being referred to Nasya. She was kind, courteous, helpful, informative. Im a senior citizen and she spoke plain English that I can understand. I will be back for future visits.

I changed to verizon and The guy Jose i forgot his last name But it starts with an A He was very helpful and patient Great customer service

Probably the worst phone buying experience I have ever had. I ordered a iphone 12 pro max for my wife. UPS lost it (not the stores fault). However, the store advised me to call verizon or UPS about it. They couldnt be bothered to handle the problem themselves. They eventually found the phone almost a week after it was supposed to arrive. My wife went in to pick it up. She spent an hour trying to get everything transfered over. They offered a screen protector 20% off to her for her trouble. She declined. Next thing she knows they have the screen protector on there and they charged her for it with only a 15% discount. It was shady. Customer service was terrible. No apology, nothing to make me want to ever come back and shop there. I will avoid it like Covid.

I had an amazing experience at this Verizon location!! The staff was all very friendly and willing to help. Timothy Brown helped me with my purchase and he was amazing! I was having a tough time with choosing a droid or an iPhone. He didn’t try and persuade me one way or the other, he simply was displaying great customer service. I bought a phone and the next day brought it back for an exchange. Timothy with a smile gladly helped me with my exchange with patience and didn’t mind my craziness. Five stars for sure!

This place is the worst place you could come too! First of all they didn’t explain the most important information. Now I am having issues with the phone and they are saying that’s there is nothing they can do about it. I wouldn’t recommend anyone to this place. This is the only Verizon store that’s treated me like that and that hasn’t given me any information when getting a new phone or changing phones. Save yourself from any troubles.

Nasya is great

Not too knowledgeable about my phone issue. The phone would make calls but no service on the apps. He didnt fix the problem. Just turned off my video enhancer. Only worked temporarily. E for effort though.

Nice place. People were very friendly and understanding.

No good deals on phones here! Better to go to Best Buy!

Will was extremely helpful during this pandemic he was courteous polite helpful and thoughtful treated you with respect while still keeping you safe I watched him clean the chair and the keypad before I ever walk up

Helped me get upgrade,but not turn off the extra line I had

Fantastic support, fantastic information

Went in on black Friday. The rep was really nice, but I asked several times if they were direct or indirect. She kept assuring me they were a direct Verizon store. I asked about any hidden fees and she told me there were none. I asked why just the taxes were so high, and she said thats the cost. Later I found out that she had charged me set-up fees but didnt set anything up. When I got my bill I had extra charges as well. I called the store but the manager is out until after the holidays (2 weeks). The assistant manager assured me the charges for set up would be credited back to me once the manager is back in the office.My sister also went into the store with me that day and they did the same thing to her. Charged her for set up fees on each device (none were set up) and then neglected to mention the $40 activation fee per each device that would hit her bill.

Lucky they have one star

Fixed my phone. Jose was a God man! Very nice.

The employees were really nice and so helpful. This is the Verizon across from the mall in Longview. Highly recommend. Ask for Rick or Nick.

Nasya has always been very helpful for to me and my wife each time we have returned to the store. She is always willing to help me over the phone even when I call and she’s not in the store. She has been a great help over the last few months. I never mind waiting to see her when I come in because I know she gets me taken care of.

It was clean and social distancing and masks were observed. Jose was great

Well laid out. The salespeople were very helpful and effective. Good experience.

I purchased an apple watch from Angela and everything worked fine at the store. However when I left the watch wouldnt make calls or notify me of calls or texts. I called Angela and she spent 4 hours of her own personal time, she was at home, getting my watch fixed. She assured me that she would get it resolved and she did. She told the customer service rep that exactly what needed to be done and got the issue fixed. Even with it taking this long I am extremely thankful for her. She went above and beyond to ensure that I was happy with my new device and that everything worked correctly. She is a true asset to Verizon no other rep has ever provided me with that type of customer service. I know that I am not just a sale to her.

Rick Bailiff is an asset to the Verizon company. My experience as a Verizon customer has included mostly good interactions with the store representatives but when youre upgrading to a new phone and its you AND your husband....and neither of you are particularly adept at technology....it can be an intimidating visit. Not the case with Rick! He is relaxed and friendly, attentive and unhurried, expedient, helpful and knowledgeable while also kind and personable. This is what I expect from the company Ive chosen to provide all the important life supports that cellular phone service represents. Well done, Verizon! You chose well when you hired Rick Bailiff. Youll show wisdom by keeping him.

Came into the store was having a tough time understanding a lot of the stuff going on with my bill and account in general. Was greeted by Brennan he was outstanding at figuring out my issues. Man this guy didnt make a dime off of me but wanted to make sure that I fully understood my billing issue guys a keeper! Will be coming back to this store for any further questions that I have!

Our first issue was with Misty, she explained to us we would have our iPhone she ordered within 2-3 days, a week later we received it. Misty and another woman started talking very negative about a guy working, saying how he steals clients and Misty encouraged her to start confrontation with him.We go into the store to get the phone to find out she has placed another phone line on our bill without our permission. The man who happened to be working can’t physically find the phone. He comes out of the back saying “I hope the other person didn’t sell it” worst service we’ve had with Verizon in a long time. Definitely won’t return to this store. They act unprofessional when the supervisor is on her vacation!

Nasya is amazing. My extra line had been locked for months! No other rep had been able to get it unlocked.... oh but Nasya. Thank you so much.

On March 31, 209, my husband and I went in to purchase an iPhone XS Plus. We met Logan and he fixed us up. Out of all phone dealings I have had during the years, this was the smoothest phone transaction I have ever experienced! Thank you, Logan! I was so dreading going but had a pleasant experience.

Rick bailiff was awesome in helping me with my new phone. He made me feel welcomed as soon as I walked in the door. He had no problem in being patient with me and all my questions. He was very friendly and had great customer service. Because of Rick, this will be my Verizon store from now on. I will make sure all my friends know of the great service I received tonight !!!!!

Justin McCoy is the best! He took his time to explain different options to find the best phone for my needs. He is super nice, friendly and knowledgeable. Highly recommend Justin and Verizon. Thanks for taking time to fix me up right!

Make sure you do not go to the Verizon store that is on the loop across from the mall, they will lie to you and do whatever is necessary to make a sale. This place is a independent franchise that doesnt care about you or your business, they will lie about the cost of a new phone, theyll lie about everything pertaining to your contract, thats one sold youre obligated. Go to the one on the loop by Walmart. Theyre owned and operated by Verizon. Id give this a zero stars if I could ...

After an hour of calling any and every Verizon store number, I could possibly find and, calling the billing services. nobody could answer my question I was extremely frustrated and in 10 minutes a young man from this store had my question answered and everything put right,thank you for having the store open and willing to help its customers.

Nasya was amazing. She is very knowledgeable and had answers to all of my questions. She assisted with everything we needed and was very patient with us. I will always request her If I need to return to the store. Thanks Nasya.

I came to ask some questions about my phone and Angela answered them. She made me feel comfortable and not stupid. She also asked to look at my account and found a way to save me money. This is the first time anyone has gone above to make sure Im getting the best deal for me. She is more than just a salesperson. She is the true definition of customer service. Thank you Angela.

Miguel, was super knowledgeable of all the products. He was very professional. Most of all he was very patient and answered all my questions.

Ask for Hunter if he is there... the man has amazing service and he knows how to get you the best help for your budget! 🔥

Visited this store today and was assisted by Justin Mccoy and his trainee Marc and I was extremely pleased with the service and knowledge that they have. They helped me pick out what phone best fit my needs and fit my budget. I highly recommend this store and Justin to anyone that’s unsure about the phone buying process and wants a easy no hassle experience.

TLDR below. Bought a Pixel 3 XL a year ago from this location. Part of the blame rides on Google design, but the other on the lies and mishandling of my situation. Before I bought the Pixel 3 XL I called the store and asked if the $300 off that was offered online was availble in store as well, was told yes. After a few billing cycles pass I call the store and Verizon, both of whom somehow cant find this promotion and wont apply the discounted price off my phone. I ended up getting Verizon to agree to a one time reimbursement of $150, but now I gotta pay $150 more than I originally agreed. Fast forward to about a month ago, phone charger port wont hold charging cord in the phone, I go to the store and ask a rep for help, he uses a device to get some material out which helps in the meantime. I ask if I can claim warranty but was told Id have to try everything before I could. Now all of a sudden half the charger port breaks off, rendering the wired charge useless and warranty does not cover that, only their insurance plans.TLDR: bought a phone, paid $150 more than agreed, phone charger port breaks, not covered, have a year left on expensive phone I cant charge wired. With no help from Verizon or this store.

My wife and I recently upgraded our phones and our sales associate was Rick. He went above and beyond to help us get our phones set up and make sure that all of our info was transferred to our new phones. We had a little trouble on my wife’s phone and he even went as far as to give us his personal cell number and helped us through the issue after hours. I cannot recommend this location enough!

Very helpful

I had a great experience today at this Verizon store where Rick Bailiff helped me with my phone and did an excellent job in every way to explain how to operate my new phone and Samsung tablet purchase along with other devices. I rated Rick with the highest ratings for a job well done and being very professional.

Misty and Justin gave me exceptional service with my new phone. Even with social distancing, they rocked my experience.

Rick Bailiff went above and beyond in helping me. I tried a droid and did not like it. He helped me switch to a new IPhone. He actually enjoyed helping me. He was very patient. He said he wanted me to be happy with my phone. I didn’t feel rushed or pushed. I usually dread any phone changes because I dislike the hassle. He made it all seem like a walk in the park. I even asked him for a couple of his business cards because I feel comfortable referring people to him. I saw him because my cousin had such a great experience with him. She told me he was the one to see. Thanks Rick!!! You showed me that customer service still exists.Sincerely,Jeanine Case

Dec 12th my husband as myself walked thru the doors to Verizon as came in contact with Misty Hill. She was a wonderful answer to our departure from AT& T as made us forever Verizon customers . Very thankful of her customer service that night . I like to respond to a Rep Interaction Survey so she is recognized for her friendly service that night on Dec 12 @ 8:58pm.

Great atmosphere, nice back ground music.Staff are very professional. My rep went up,and beyond for my needs. Her suggest ions saved me money.

Brandon Skinner was very helpful with the purchase of my new phone, detailing the cost, setting it up and explaining all the new features and how they work. I really appreciated how efficient the entire transaction was. It was much quicker than the last time I did this a few years ago. Nice location and friendly, professional staff.

Great experience today getting the Mother In Law connected to a new smart phone. Go see Sam! Customer service was spectacular!

I would like to give zero stars but since I have to rate it I would like to say that your store representative are rude uppity and antisocial. I do not remember the gentleman name but he was of Indian descent and Im not being rude its the only thing I remember other than the horrible experience so think you Verizon I am now and AT&T customer and also I purchased my new Samsung Galaxy Note 10+ from Best Buy. So everyone please avoid this place go to Best Buy and ask for Kori Mason or Ashlyn or anyone other than the employees at Verizon.

Timothy Brown helped me get set up at this store today with a new tablet to go with my new phone. Got everything transferred over and Im connected to a great network. Come see Tim at the Verizon across from the mall great help.

I drove 20 minutes to this location because the other Verizon locations were closed. Only to be turned away and told to go to the store on 4th street. Sales rep wouldnt take my payment due to it being a cash payment. I was told it would be a better and faster process if it was a debt payment to make it easier for her. She treated me as though I wasnt good enough to be in the store or as if I was out of place.

I visited this store because I needed help transferring pictures from my old phone to new iPhone. Devon was such a great help in answering all my questions, reviewing my plan to better meet my needs, and very patient with this not very technical user. I will continue to use and recommend this location to all my Verizon friends.

Ive never been to a store and been treated like a human instead of a customer. Bailey changed my view on how good in store service could be! Made the switch so easy and Im confident in the service I have. Could not ask for anyone better to answer my questions. If you are thinking of switching, ask for her!

I get great service when i come to this store. They always help me and are knowledgeable. Timothy Brown helped me get my phone transferred over and offered excellent customer service.

William Franklin was super professional and incredibly helpful!

I have been a customer of Verizon for 25 years and have never had an employee of Verizon to go above and beyond the call of duty. Rick was most helpful in helping me find the right phone for my needs. As luck would have it, their system went down and I ended up having to leave the store without a phone. After an hour wait I might add. He was willing to stay past his time to be there to accommodate me, the customer and I appreciated that. I came back the next day and Rick had my phone waiting and ready to transfer all of my info onto my new one. I will be back to this particular store for my cellular needs. Hats off to Rick Bailiff at the Longview location.

My boss went to the store two times to get a charger that would charge his note 9 rapidly. Both times they gave him the wrong charger. The second time he went they gave him a USB to USB type-c cable but a type c charger. Thats not even possible. I went back and the sales representative I spoke with did not know the difference between two different charging ports. I ended up just refunding everything my boss bought because they did not have the right charger. I will be buying a charger off of Amazon

The gentleman recommended a wipe on screensaver that has been awesome! My phone screen has survived a few falls and no problems.

Miguel is by far the BEST sales rep with Verizon! I almost left Verizon after speaking with 2 reps and customer service over the phone. Then I came to Verizon on the loop and talked with miguel and he saved me and got me everything I wanted! Please go see him! You will be 100% satisfied

I received the best customer service I have received in a long time at your store today. The sales representative Nasya was extremely patient and kind. She helped me fully setup my first smartphone. She even offered to put all of my phone numbers into the new phone so I dont have to. She sure is making this transition easy. I have always appreciated Verizons customer service, and today things have gotten even better. Thank you guys for such a strong team.

Nasyas service was great, taught me a lot, good help. She got me out of a bind with my email account. Very good service. Tremendous help. I drove 50 miles to this store and she was great! I couldnt ask for better help today.

Definitely better than the one on 4th Street. They were able to get me in and get me new phones.

I love their stores. Theyre very nice inside, theyre personnel are great, but their prices are thru the roof!!! And dont get me started on that UNLIMITED wifi service. UNLIMITED is a word they throw around as IF we dont know what it means. Their VERSION of UNLIMITED is 15-30Giga Bytes of info at 4G speed. Then it THROTTLES down to a FREAKIN crawl thats not worth even using for typing a letter and expecting it to get to someone!!!!!!! And DONT think your kids can use it!!! 2 days later theyll be hitting you up for more time at that speed. Bottom line... IT AINT WORTH IT!!!!!!!

The person that helped me was a FANTASTIC person I appreciated his help tremendously thank you for asking.

Its so nice to have such amazing customer service in stressful situations. This team goes above and beyond! Will recommend for life!

Lacy Ashley is the best new asset to Verizon Longview. She helped me upgrade my phone and made it a good experience She’s very knowledgeable and professional, but also very personable and friendly. I will ask for her any time I need assistance at Verizon

Walked into Verizon today to get a new phone and Nasya help me with everything I needed and set me up. I was extremely happy with her service. I will definitely be coming back to get more gadgets. It was all greatly appreciated.

Rick was fantastic!!! Very knowledgable on products and updates. He spent a lot of time making sure I got all my information transferred over. I highly recommend him if you need any help when it comes to product choice, plan selection, and all things Verizon!!!

Nasya was very pleasant to work with. She was so helpful and she knows her job good. I will tell everyone to go see her. She is truly a blessing to your company.

Justin Mccoy was fantastic to work with! He helped me set up my new phone and went over some billing questions. I will definitely be back.

Angela was such an amazing help. She helped me with my LG G6. It was draining battery fast and it felt like I always had to charge it. She showed me how to shut my apps off and save my battery. She also went over my upgrade options. She ran through multiple different options so that I got the best option for me. No other salesperson has taken the time to help me like that. She made a customer for life out of me.

Rick was very helpful and knowledgeable in resolving an app issue with my phone. He also gave me some recommendations on using in phone apps that are safe and reliable to use on my phone.Bravo Rick for great customer service!

Went in to get a replacement on my Motorola phone. The warranty process is often daunting and Landon really made the switch to my new phone easy and painless. Highly recommend the store and Landon specifically.

Naysha helped my elder parent establish service as a first time smart phone owner. She went over and beyond to help in the process and was extremely helpful, patient, and knowledgeable. I highly recommend Naysha for all of your Verizon needs.

I met Nadya outside of work, and she invited me to get new service with Verizon at her store. Bailey was very helpful in helping me pick out a new phone, and set it up. I returned to the store one week later, and Nasya taught me a few more things. She also helped me change my plan. The customer service is really good. I will return in the future if I need help with my phone. This is my first smartphone and I am pleased.

Ashley took excellent care of me when I purchased my new tablet and phone. She is very knowledgeable about the products. I plan to refer friends and family to her in the future.

Tim Brown helped me get a new motor phone and I love it. I get better signal out in South Texas now with Verizon and got a good deal on the phone .yall come see my man Tim at Verizon.

Nashua, was very freindly and courteous. I was very impressed with her knowledge of the phones and their functions. I was overwhelmed with her kindnessAnd patience as we were not familiar with phones and their functions. I will come again!!!!!

Rick was so kind and helpful. He was very knowledgeable in products and services. I will recommend Rick to anyone looking for a professional representative that is willing to go above and beyond!

Came in today to get information on upgrading. Naysa D was SO very helpful and made my transition from the iPhone to the Google Pixel an easy decision!! I got an awesome deal and look forward to enjoying my new phone! A+++ service!