Popped a tire and had to get a set quickly. They squeezed us in and did a wonderful job as always. Shadetree has been taking care of my vehicles for a long time and I cant imagine anyone else. Great work
Had a weird noise coming from Yukon. Shade tree was able to identify and fix it at a reasonable price! Turned out it just needed a transmission fluid flush. Excellent service.
I’ve been working with Brian at Shadetree for about a year now. They are always thorough and professional and DON’T cut corners. The detailed vehicle inspection reports they send are extremely helpful. I’ve recommended several people to them because I trust their work.
Daniel and team at Shadetree Automotive were amazing! The work was accurately diagnosed and they had a complete rundown on what needed to be done and how much it would cost. They finished the work in the time it was promised, that’s a big deal. Great job to Daniel and everyone at Shadetree!
I am new to this area and have been looking for an auto repair place that I can trust with people who treat me like they want my business. This is the place!From beginning to end they were most professional. They went over every detail of what my car needed and explained it all so that I could understand. Since my husband recently died, I had to talk to some friends before I made a decision on what to have done, and I was very emotional explaining that to Daniel. It must have been awkward for him, but he was so patient and kind.The repair was going to take a few days, and they had a loaner car for me at no cost. The repairs were done in the time frame they promised at the price they quoted. No surprises!I REALLY like Shadetree Auto and they will be my go-to team from now on. Its a 30 minute drive for me to get to them...but thats how much I like them.A entertaining plus is that they have free snacks and drinks in their lobby AND they left a little note thanking me for my business on the console...WITH COOKIES! Now THAT is the way to keep customers!! Oh...and the most excellent staff and service!!
They worked really well with me and my kids and took us home in our own vehicle so we wouldn’t have to switch car seats over. It was great service
Shadetree did a really thorough evaluation of what was wrong with my car and texted a link so I could review what they found and their recommendations. Then, Daniel talked me through everything and spent a lot of time answering my questions so that I could make an informed decision. This was the best customer service I’ve ever had from an auto repair shop and they are very knowledgeable. Their key drop off and pickup setup, is also very convenient.
Very detailed oriented and professional. Very good place to go for European vehicles like Volvos.
We’ve always been very satisfied with shade tree automotive! First thankful for their honest and thorough service!
They priced my service well, gave me recommendations but were not pushy about it. I got a loaner vehicle until I was ready to pick up mine. It was clean and in great shape. Getting my car serviced did not slow down my day. I wish they could have vacuumed and washed my car before I got it back. Not a deal breaker though. I will continue getting my BMW serviced with them.
Very impressive! I had a check engine light on my Audi. They ran a diagnostic test, and I received a very detailed report with photos of every thing they found and recommended. Never seen that before at other places. The problem was fixed in a day. Russ and Brian were absolutely great to work with. I felt no pressure, they seemed honest and helped me understand alot more about my car than any other place I have ever been. The whole experience was so good!
The Shadetree team is pretty great!! They got my wife’s suv in and had a thorough diagnostics done. The work they did was fair priced and efficient
We were very impressed with the professionalism and knowledge Daniel had as he spoke With us about our vehicle. It was so convenient that we could use a loaner car while ours was in the shop. Thank you, we will use you again!
Usually take my 2007 F150 to dealer, however they were booked out till late Nov. My 80yo Mother-n-law used them, they treated her fair and did a good job on her vehicle so thought give them a go. Daniel got me hooked up and quick appointment, even got some of my military humor or just laughed along.. either way he was friendly, professional, and went over thorough. Only hiccup I had was a part damaged in shipment, not their fault so delayed a bit, prices seemed reasonable except maybe one area but with inflation right now and shipping problems seemed legit. All and all great experience and will use them again! Thanks and great customer service Daniel appreciate it!
Best mechanic shop Ive been to. Very impressed with their system and pictures of what the technician will be fixing. Great customer service!
As always the service was excellent. They found the problem they phoned me and discussed the solution and provided options. They did the job in a timely manor. Always a pleasure to do business with.
Shadetree always goes above and beyond. I love how clean their lobby is. They send you a link to a digital inspection report for your vehicle which is very thorough and includes pictures. They give you the cost for services before they do anything. They are very good at explaining everything thoroughly. I love the free shuttle and snacks in the lobby as well. Definitely recommend this place!
Daniel and Lisa and the others who helped fix our transmission were great. Ive usually had bad experiences with automotive problems but they gave me a nice report of the vehicle with photos, faster than scheduled even, and Daniel answered all of my questions and explained everything to me. They helped me save 3K by finding a good used rather than new transmission, with a warranty, and when my husband and I went to pick it up we noticed how nice their waiting room is and how friendly everyone is- very different feel than most automotive places Ive been. We will definitely use them again!
I refer Shadetree every chance I get. The warranty they provide on their work is far better than their competition because they stand behind their work. The diagnostic print out is great! Honest shop!
Shadetree has always gone the extra mile to make sure I’m satisfied with the service. Brian and Lisa are particularly helpful.
Shade Tree Automotive is the OnLy place I’ll take my BMW to now. They were absolutely amazing. They kept me up to date daily and were nothing but respectful and professional. My BMW had some very extensive repairs needed and it had to be there for 5 days and during that time, they gave me a perfect loaner car so I wasn’t stranded or breaking my wallet to rent a car. Their prices were fair and much lower than the other places I had taken it for estimates, places that specialize in only European cars, but at Shade Tree they have a BMW specialist and like I said before, it’s the only place I’ll take my car to again. My BMW is a limited model and they only made it for a couple years so it was hard for others to find the right parts, but Shade Tree had no issue at all and my car drives like it did when I bought it brand new. Thanks to Russ and Daniel for keeping me posted and being so awesome!!
My family has been going to Russ at Shadetree for years and the has always been so amazing. The whole team is spectacular. They are honest and upfront and dont try to upsell us on repairs. They get repairs done fast but done right the first time. Truly the best mechanic shop around. The team is super friendly and helpful and go above and beyond for every customer. I have referred friends and family here and will continue to do so. They are the best!!!
They preformed a pre sales inspection on a used car we were thinking about purchasing. They were able to locate a small difficult to find coolant leak (that will be an easy fix) and isolated squeaking noise in the belts (alternator bearing). I was very pleased with what I thought was a through and professional job
Shadetree is where I take the cars in our family that I want to last for 300k miles. Some work can be more expensive, but the value is definitely there. They run a full diagnostic inspection with easy to understand traffic light red, yellow and green indicators that show the health of your vehicle with detailed notes on each issue. Couple that with candid conversations with a specialist who gives you the pros and cons of fixing issues now or holding off on potential repairs. Very little pressure to repair things unnecessarily now, with the understanding of what future costly repairs you could incur if you ignore the problem for too long. Add the convenience of a loaner car to drive around and the security that my family is in a safe and reliable vehicle makes me very happy to continue to give them my business and refer family and friends to them as well. Oh, almost forgot about the cookies. Delicious. Well done Shadetree! Keep up the good work.
Russ and the other service writers are great to work with. They loaned me a vehicle while they worked on my car and they were cool with me keeping it an extra day and delay picking up my car so I didn’t miss my once a year golf session with my brother and dad. Very pleased with how they do business and the price of their service. Also, if you have a smart car they are the best repair shop in the Ogden/Clinton/clearfield/Layton area.
Russ and Brian were professional and courteous. I appreciated their willingness to contact my warranty company to discuss diagnosis, coverage options and next steps. They had my back which was appreciated. Their mechanic completed the repairs on time and everything is going well. Thanks Tom and team!
Got everything done in a timely manner. Air intake was not correctly tightened down. Missing clips on brand new head liner under hood. Picked car up and having more issues that were not mentioned in diagnostic.
Brian and the team at Shadetree were awesome to work with! My 30 year old land cruiser had a number of issues that needed to be addressed. Even with some very hard to find parts, the team had all the work done on time. They did an excellent job explaining all the details and were very fair with pricing. Next time I need work done on any of my vehicles, I’m bringing them to Shadetree.
These guys are good. REALLY REALLY GOOD! It’s nice to feel cared about and listened to! Highly recommend for any type of automotive repair needs.
Shade tree is amazing they ordered and installed a new power steering rack assembly all in a matter of 3 days, I was fully expecting them to take longer but they had it done a lot quicker than expected which is awesome. Everyone there is kind and friendly, would definitely recommend.
I have a Ford Edge 2018 and had my battery die. In the process of trying to jump start it, there were some other problems. When I called, I got prompt service and a clear expectation of time frame for repairs. It turned out to be more complicated but I was kept informed of all issues found. In the end, I am satisfied that the repairs were done as quickly as possible and the professional level was top notch. I especially like that I talked to the same person each time and didn’t have to go over the same information repeatedly. They even did some cleaning on the inside of my car because of dust accumulated because my windows were not able to be closed for a few days!
We have used Shadetree for years when my husband doesnt have time to do a repair himself. We love them. Always professional. Our old 2005 Kia Hyundai was having issues with the AC. Instead of replacing the whole thing they recharged it and did a full diagnostic on the rest of the car. Instead of needing to use the money we saved to replace the AC we were able to fix a few other things. When I picked it up the AC worked great and the car ran better than it has in years. Lisa is so great to work with. The cookies sitting in the seat to say thank you for using their service was a sweet treat. Highly recommend them.
I find it very hard to find a mechanic that I trust with our vehicles, knowing they will be driven by my family members. I shade tree I know the work will be done right and in those few occasions when an error happens (we are all human) your staff will always make it right. You have a trusted customer for life.
Very happy with there work.
Daniel was so kind and easy to work with. He communicated our needs well and I never felt pushed around. They had a loaner car ready for me, which made my day easy while they worked on my truck. Clean office and shop and great service.
Unable to fulfill my repair needs in a timely manner so I went to a different shop. However, past experience has told taught me that if you need a repair that does not need to be immediate, the quality of their work is fantastic.
Every time we use Shadetree we have a good experience. They are great at communicating and we trust them completely. We were pleasantly surprised when we picked up our vehicle because Shadetree left a thank you note with a bag of cookies in our car! That’s some good customer service!
Shadetree is the only place that I trust with my car. Russ went above and beyond and throughly explained what was going on. They spent the time to figure out what the real issue was and provided me with a loaner vehicle at no price. They didnt try to fix anything that wasnt needed. Shadetree looked out for me; worked with me; and now my car is safe & back on the road. Thank you, Shadetree Automotive!=)
I’ll give them a A for doing the smog check, a B for doing a full car inspection, because I didn’t ask them to do it, but, they did recommend some filters be changed that, as I recall, have not been changed in a long time and drew my attention to the tires that I knew we were going to probably replace at the end of the summer anyway. Then they did not push me to get those items done right there and then. I will give them a D, for the appointment system. I made a morning appointment a week in advance so that I could wait at the shop for them to do the smog check, but when I got there the person I talked to claimed they had other customers ahead of me and it would be better if I left the car with them and they didn’t know how long it would be (maybe 4-5 hours) thought they did have a shuttle that took me where I needed to go next and offered to pick me back up when the car was ready.So they did good work, they have a good shuttle, but their appointment system needs improvement. They did leave fresh baked cookies in the car when I picked it up.
Great service and one of the few shops that has loaner vehicles.
I was in a pretty tight spot when my car broke down on the interstate. Thankfully Shadetree towed my car in town for free. They got my car in a day earlier than I had anticipated, which was fantastic. They sent me a very detailed list of everything that was wrong and, in the end, it was going to cost more than I thought the car was worth. They referred me to someone who would buy it as is, and they made the process incredibly smooth. If youre in the Layton area, I highly recommend Shadetree.
The whole team at Shade Tree are great people Daniel was very professional and kept me informed through out the whole process and Tom is a great leader to his team there! Will definitely use them for all my automotive needs!
I brought my car in to get a diagnostic for a check engine light. They performed a diagnostic and figured out what they thought was wrong with it but wanted to do another one and charge me more this time. I have not heard of a auto shop double charging for a diagnostic on the same issue brought in for and also a higher charge. I have been to many auto shops and the is not how it is normally done.
Shadetree Automotive was great. They were very thorough and quick. I felt like they were very transparent with me and the price was fair. I will use them again in the future.
My Ford F-150 (5.4L) went in for a spark plug compression issue along with other repairs.It was quickly diagnosed and repaired ahead of the promised date. Brian was very professional and kept me informed all along the way. I even had some of the recommended work done for preventive maintenance purposes.I was offered a loaner car, so I wasn’t inconvenienced whatsoever.I will definitely have my vehicle serviced there again!
Always love coming back, these guys are thorough and very helpful. Theyve consistently taken care of multiple vehicles for me, and help to keep my mind at ease, highly recommend Shadetree Auto!
Brought my 2007 Chrysler 300 in for an fuel evap system issue that I could not locate myself. They found my problem for a very reasonable price. They replaced the parts causing my problem and addressed other issues that need attention. Im thankful for how polite and professional they are.
I had shadetree replace my tires and do a transmission flush on my SUV. They were very friendly, explained everything very well and gave me a loaner vehicle for the day while they worked on my car. I was text a report on my car, top to bottom of all major parts. They were very thorough, but did not pressure me at all. The price for my service was cheaper than the shop I’ve used previously as well. I would absolutely recommend them, and will use them again. The service all around was 10/10.
Took a car I was looking at buying to be diagnosed. I used the after-hours key drop and by 2:30 pm the next day Russ (the mechanic who looked at the car) texted me a link to his detailed report on it. He were super thorough and when I went to pick it up he went over what repairs the car would need most and roughly how much they would cost. Using the information I got I was able to get a much idea of long term costs and a better deal on the car. Overall they did an excellent job, were knowledgeable, professional, friendly, and were respectful of my budget and time. 10/10 would recommend.
I had A LOT of work done on my 2015 Ford Taurus. They were incredibly professional, finished before the expected time and were easy to get a hold of. Their diagnostic report was great and incredibly thorough. I will be using this company again, as will my family.
Great experience. Daniel was professional, and listened to my concerns. It was a great help to get a diagnostic sheet, with photos, to help prioritize critical repairs. There was no pressure to do all repairs immediately. We discussed any safety items, and came up with a fair and reasonable repair plan. It was done perfect and on-time! Highly recommend ShadeTree. I drove an hour and a half, because of great reviews and recommendations.
I’ve found it has gotten harder to find technicians that have the equipment needed to diagnose and/or repair a Saab, and I’m often referred to another technician or shop (though it feels more like bounced around than referred).Although it is stated on the website, today I called to double-check that they can work on Saabs. I spoke with Daniel who was very polite and reassuring. I have scheduled an appointment for my car and *fingers crossed* will be able to have any repairs done locally!*UPDATE*Shadetree automotive technicians are outstanding and definitely trained to work on Saabs. They found the reason my Saab was struggling when first starting up. Also, in the past, I had mentioned an oil leak to another repair shop (three different times) and they insisted there was no oil leak and it was just spillover from an oil change. Shadetree found the minor leak, without me ever saying a thing (I gave up on mentioning it), and explained it was minor, then gave me all my options (including just keeping an eye on it). They really looked at my car, thoroughly, and knew what they were doing.As a female, I really loved that Shadetree never once tried to sell me on a bunch of useless things or unnecessary items. They were very transparent in everything they did. Not one single sales pitch for an air filter (or anything else). I also felt like they explained everything to me the same way in which they explained things to my husband.They simply text (or email) everything you need to know about your cars performance (color-coded so you know the severity of any issues) and let you call them to ask any questions and tell them what you would like done. Another thing I really appreciated is I only ever spoke about my cars issues to one technician, Russ (who is absolutely awesome). This seems insignificant, but he knew about my car, didnt have to ask other technicians about things, and I never had to say when I spoke with __ they said __. He knew my car, he knew me, and he knew our previous conversations, making every call seamless.They were very upfront with all costs before I committed to any work being done, and I left without a single surprise cost on my bill.Shadetree technicians are very honest, friendly, and understanding. I havent been more confident in an auto repair shop and I will absolutely be using Shadetree from here on out.*P.S. - The cookie rumors are true, and they are delicious!Thank you Shadetree!!!
I had tires picked out with Discount Tire but a friend told me to check with Brian at Shadetree (tire expert) before purchasing. After talking to Brian, he explained why the tires I chose werent the best for my driving conditions and got me setup with a much better tire at the same price! Unhappy with your current tire setup, give Brian a call!
They took care of my ac on my vehicle got it working awesome and let me know about other repairs they recommended doing happy with the service
Routine check up on 1999 wrangler. Fixed all the leaks. They sent us a detailed report on everything needing help. Were super fast.
Had to have my 2009 GMC Sierra 2500 diesel pickup towed here due to a fuel system issue. While they did repair the fuel system issue, its what they did on an issue with the headlights that is aggravating. When it arrived, both headlights were inoperative. I was charged $145 to determine one headlight had a burned-out bulb and they other had a blown fuse. What competent mechanic charges $145 to replace a burned out bulb and a blown fuse?!?! I made my point known to the service advisor, Russ, who stated what do you want me to do about it? and its the price of doing business. Never taking my vehicle back to you people again.
The work was done as requested and on time. Everything went as planned. Would recommend Shadetree.
TL/DR: high-quality service, but pricy.Pros: quick, quality service. Professional staff. The pick up and drop off service is extremely useful. The maintenance evaluation is extremely useful.Cons: labor prices are high, but enable a lot of the pros mentioned above.
I have used shadetree in the past, their service, knowledge and customer service is great.
I love how Shadetree provides an initial report on what they found that categorized the issues by importance and included pictures along with descriptions. They were fair with their pricing and did everything agreed upon by the estimated time they set for completion. Shadetree warranted their work and parts as well. I trust them with my vehicle and my wife’s vehicle (and that’s even more important to me).
Used this company a second time had great service previously. Not this time. Price to repair was ridicilious. ( they quoted over 5k in auto repairs and an oil change) Went to Egan Automotive and they quoted us half of what Shadetree was charging to fix my car. Egan got our business. I would make sure to get quotes from 2-3 different companies before automatically choosing Shadetree. They are by far the most expensive in the Layton area for both fixing issues and diagnosing. Most expensive oil change ever. Just know ahead of time, they charge more than other auto repair shops. So Tom, no I wouldnt recommend your services. 😁
I love this place! They are so friendly and helpful. The work was done quickly and well. My favorite thing is the loaner car they gave me so my schedule with my kids was uninterrupted. Another favorite is the cookies they leave on my front seat - thank you! 😊 If I ever move away from Layton, I’ll drive an hour just to keep them as my mechanic.
Shadetree was excellent. Honest and thorough. They were quick to diagnose the issue and then provide me with great feedback that wasn’t pushy or manipulative. They sent a link to my phone where I could look at the full diagnostic report as well as images they provided for the problems. It was clear they had my best interest in mind. They didn’t try to upsell me on anything or any services. They were honest in their feedback and gave me options to make the most critical changes to my vehicle without breaking the bank. Shadetree is my new go to for sure.
Great job and fair price! Finished when promised. Very friendly and professional. Will definitely use them again!CH
Smog check. EVEN THOUGH SAFETY CHECKS ARE NO LONGER REQUIRED,THEY DO GO OVjER THE CAR TO SEE IF ANYTHING NEEDS REPAIR ECT. PRICE OF SMOG CHECK BELOW OTHER LOCAL SHOPS.
Excellent service! Worked well with my insurance to make sure my repairs were done properly. Extremely friendly staff. And the cookies in the car were a nice touch. If I ever need my car repaired again, Ill be bringing it back here!
They were very professional. They were able to find the problem with our car in one day and had it fixed and back to us later that day. They were great to work with
I have taken my wifes BMW X3 3.0 in to Shadetree on two separate occasions. The first time being June of 2020 to repair oil leaks which I ended up paying $4,399 and when I got home the air conditioner was blowing hot. I grabbed my gauge and it was completely void of refrigerate so I bought a can at Walmart and filled it up and figured it was just a coincidence (a/c was blowing cold when I took it in). Fast forward to July 2021, serpentine belt and pulley broke off so I had the vehicle towed in. I ended up paying $1,853 for repairs this time. Once again when I retrieved the vehicle, a/c blowing hot air. Checked the refrigerate level and once again, it was completely empty. Went to Walmart and bought a can, filled it up, Checked for leaks with my detection kit and found no leaks. There is no way that this happens twice by coincidence with the same repair shop. They do quality work but it seems they drain your refrigerate so you bring it back and charge a $134.00 diagnostic and then what ever it is to service the a/c. Seems a bit shady there Shadetree Automotive.
I experienced very poor service. The fix they did broke the next day and they will not guarentee the parts or service. Never again
Im a first-time customer. I read their reviews based on garages recommended by the AAA website. I wanted to find a reasonably-priced garage that performed quality work. I needed some services completed that were recommended by the dealership. I had the services completed by Shadetree and saved over $300 that would have cost around $1500 at the dealership. All work has been completed satisfactorily. I was very impressed by the people working there, especially Lisa who had helped me. The garage is very clean and welcoming. They have freshly-baked cookies! I was made to feel that I was appreciated as a customer. Ill be back.
Very honest and reliable shop! Educated mechanics and fast turn around time! Thank you Shadetree!!!
Fantastic service, very knowledgeable and I love the car inspection report you get as part of the service, they dont push you to get repairs, they just give you a professional opinion and a time frame. The cookies were a nice touch!
Took my truck in to see what the misfire code on my truck was. They diagnosed it promptly. I decided to not have them do the repairs at this time. So I paid for the diagnostic and had them pull my truck up front so i could come pick it up later. I picked it up and noticed that it was running a little rougher than it was when i dropped it off. Figured it was just due to the misfire code. Got it home and it was running really rough. I got out and theres a puddle of oil in my driveway. So i pop the hood and notice that my valve cover is not on. Intake pipe isnt on. The truck was never reassembled... so who knows what will be wrong with my vehicle now... not impressed for a $460 diagnostic
Been coming to Shadetree for years. Have always been treated with respect. They do great work and in a timely manner.
These guys are the best! Russ was awesome to work with they did a great job for a fair price! I would recommend them to everyone!
Such an amazing team and they really do care about customers. I always feel confident going into the shop, knowing they will fix whatever is an issue for my vehicle!! Shadetree is the place to go!
Shadetree Automotive is a very professional auto repair facility! I worked with Brian and Tyler and was able to get my vehicle diagnosed and fixed within a couple of days. The staff is very professional and were able to answer all of my questions and concerns. They were very thorough by providing test data to back up items for repairs. They also provided a list of critical repairs that need to be fixed immediately and a list of components which will need to be replaced in the future.After getting my vehicle fixed, the heater lines broke and I spent the day making the repairs myself. To be confident I corrected the issues I called Brian and gave him a rundown of what I did. He was able to confirm I properly corrected the issue and gave me a few things to look for.Bottom Line: I will only have Shadetree work on my vehicles, they are willing to answer any questions I have on maintenance I have done myself, and they are the most professional polite, and Clean facility I’ve ever been to!Thank you Shadetree!!
A bit pricy but they got my car running again
Shadetree was awesome. Very professional and I love the digital report they sent me. I will definitely use the for my cars. Plus with 25 years a service, I know they will be there for all of my automotive needs.
Work has been accurately estimated and performed to quote with no surprises. The additional inspection helped to identify upcoming maintenance issues, before they were failures.
They took excellent care of my vehicle and took a good amount of time to explain the required work and educate me on options available. I used Shadetree for my Subaru repairs many years back and was extremely happy with the work then and was so happy to experience great quality service and attention with my 3/4 ton truck on this visit too! Way to stay top notch Shadetree! I highly recommend this shop.
I use shade tree for all my car maintenance. Great people willing to go the extra mile to help you out!
Great group of people knowledgeable and professional free loaner car is a huge plus and the cookies just sent it over the top👍👍
Of course I would rather NOT have to send my car to this or any auto repair shop and I was frustrated that I could not figure out the issue on my own...All that said, Shadetree made everything VERY easy for me. Within an hour of calling they had a tow truck here and they started working on the car 2 days before promised. I really like the text communication with the link to their initial assessment explaining everything that was checked and what is recommended. Talking with them on the phone I always felt like they knew exactly what was going on and exactly what I expected.I have not used an auto repair shop for about 20 years and I hope its 20 years before I have to use one again, but if it comes up again I will definitely be calling Shadetree again.
I love that they are willing to do whatever to make getting my car serviced easy. They took me and my daughter home to Syracuse and picked me back up when my car was ready. They are professional and do a great job!
Great customer service!
I would HIGHLY recommend ShadeTree Auto to anyone in need of vehicle maintenance. I even go to them religiously for my registrations.
Shadetree told my father (the man who paid to try to help my family out of this rut) that my head gasket was blown and that my motor needed to be replaced. They replaced the motor (informed my father there was no warranty) and sent my dad home to me with a motor that was still overheating, has no oil pressure sensor. Im very unimpressed! And upset. ALOT of money spent and nothing to show for it. Now there is a broken sensor INSIDE my motor, and my family of 6 is without a vehicle.
Everyone at Shade Tree was very nice and helpful. Our repair manager communicated with us every step of the way and kept us informed about what was going on. The detail estimate with videos were easy to understand and made the explanations more vivid. The only other place I’ve ever had offer a free loaner vehicle were high end luxury car dealers. The estimates for the repairs were spot on with everyone else we called so I’m glad I went to Shade Tree, their attention to detail in client service makes all the difference.
Russ was AMAZING!! He was the service gentleman that was handling my car. He constantly kept in contact with me for everything that was wrong. I’m so blessed to find a car repair shop so upfront and honest. Thank you!!
I’ve been to many mechanics over the years locally and have yet to find one more honest and upfront. I worked with Brian and loved the experience. We will be back so long as we live here. They sent pictures of what went wrong after it was towed, provided a rental car for the time being for free and called to give me updates frequently. Couldn’t have been more grateful. Very impressed.
Professional, trustworthy and quality work. Shadetree was recommended by the dealership I purchased my vehicle from. They were fast and did a great job and gave me updates every step of the way
After reading reviews on Shadetree’s website, I decided to give them a try. I took my Dodge Ram 2500, Cummins in for a transmission leak. The staff at Shadetree was professional throughout the entire process. I was provided a detailed assessment of what repairs were needed, and what the cost of the repairs would be. After agreeing to make the repairs, I was given updates on the progress and a timeline of when the repairs would be completed. Shadetree delivers on time, and the work is completed by experienced and qualified mechanics. The cost of repairs is a little higher than other mechanic shops, but I feel confident in their work! I will use them in the future - and recommend them to anyone who his looking for a honest mechanic shop!
Having your car break down always is stressful and an nasty surprise expense. Shadetree minimized the unpleasantness with their friendliness, professionalism, honesty and services such as partnering with a towing service and free tow with $250 of repairs, loaner vehicles, optional pick-up service, detailed information and online inspection report complete with pictures of my vehicle and components in question. Will definitely use this company again.
Great people to work with! I was in and out in under an hour for emissions. Great prices good location
Great people (including and especially Brian) and shop. If you want your vehicle repaired correctly look no further.They give your vehicle a top to bottom evaluation informing you of the good and the bad. Prioritize the work needed and complete the work in a timely manner.Free loaner vehicle and tow (if you have them do the work) are much appreciated benefits.Unlike the image the name suggests, they are a 21st century buisness with a modern shop, communications, quality work and service. It doesnt come cheap but we consider the quality and peace of mind knowing the work was done right a great value!We went to them a few times with our bargain jeep and with their help transformed it to the reliable vehicle we had hoped for.We wouldnt go anywhere else in Layton...
These guys are awesome! They were able to diagnose and repair my vehicle when other shops couldn’t figure it out. They are extremely professional and kept me updated every step of the way. Highly recommended!
Love Shadetree! Always very helpful in diagnosing and fixing the problem with our vehicles. They offer great complimentary services like towing and loaner cars when we are in a pinch. I am glad we found them after moving across country from our long time mechanic!
This is a great shop with great service. It is a little more costly, but the customer service, quality, timely response, and repairs makes it worth it. We have two cars being repaired at this location with minor and major repairs that took an average of 1 week each to fix. They send you a web page with pictures and details on your car so you can see and understand what is wrong with your car. You wont waste your time or money here as me and my husband have with many other mechanics. They will also tow and loan you a vehicle if needed, free with your repairs, this saved our butts getting to work with our kids while both cars are out of service.
Definitely wouldnt trust these people. I had P3497 error code so I brought it in to get it checked out. I paid them about $300 to look into it, and they came back saying I needed to replace both rocker arm assemblies which was going to run about $2,000.That seemed like a lot, so I looked at some youtube videos, and found an easy fix. I bought a $15 part and after literally less than 5 minutes I switched out a sensor and it took care of the error code.I dont know if they are incompetent, or crooks, or both, but I wont be going back there again.They are super nice and will give you a cookie when you get your car back, so I guess they have at least one thing going for them.