Tanner is awesome. Big help, very cordial. Greeted me as soon as I entered. Thank you for the great service and information on my towing inspection!

I own a Party planning business and I have used U-Haul several times and never had an issue. I went to this location and use the U-Haul and this location lied and said that I didn’t return the alcohol for several days. They charge my card $250 for U-Haul that was only rented and was only supposed to be $70. This U-Haul location is not to be trusted be very very careful. It’s basically a gas station that runs a U-Haul and they’re shady!!!!!!!!!!

Please please please read the last few reviews before renting here! We were told that trucks were available and that wed pick up in the surrounding area, great! Two days before were due to get our truck we get an email explaining our truck was 6 hours away, to be picked up at 10am. We tried calling someone to help and all numbers directed us to a automated line that continually dropped our call! Once we did get in touch with an actual person we were told theres nothing they could do other than cancelling the reservation or us driving to get the truck. Keep in mind, that 6 hour drive to get the truck would also count towards your milage allowance to get to where youre going in the first place. After reading the other reviews we called Penske truck rental and sure enough, they saved our trip and got us a truck and car dolly! U-Haul should be ashamed of their inexcusable poor customer service and rethink their policies on truck pickup, unless youd like to drive 6 hours to pick up a moving truck?

Two days before were due to pick up our truck in Lakewood, Colorado we recieved a text message saying our truck was ready for pickup in a town 5 hours away from our home. This is obviously not ideal with a toddler and 9 year old, so we attempt to call customer service only to have our call dropped NUMEROUS times. Once we get a hold of someone we were lectured on how a business works and we were told if we wanted the truck to go and get it from said location 5 hours away. Grossly unacceptable and there was not even the slightest care from UHAUL. Do your research and go with Penske, since theyre the only reason were now able to get to where were going. Do NOT under any circumstances trust UHAUL for your move. Penske truck rental, ask for Dawn and trust youll be taken care of! UHAUL is a sorry excuse for a company and should be avoided at all cost.

Awful customer service! We reserved a truck a month before we needed it. Two days before we were to pick up the truck, they call to tell us they dont have any trucks. I understand there are periods of high demand, however, the concept of a reservation was lost on them, as they obviously gave away the truck that should have been kept for us. Why bother making a reservation if they dont reserve a truck and tell you at the last minute, sorry, dont have one for you and couldnt be bothered to pick one up at their nearest location 5 hours away for us to accommodate the reservation. We were told they dont accommodate by picking up trucks at other locations for their customers that reserved trucks in advance. We couldnt be more stressed to try and find a truck elsewhere in time for our move. Thank goodness for Penske truck rental.

The manager was extremely helpful and polite, best uhaul experience by far!

Terrible service, I returned my rental equipment early in the morning. They never checked it in they called me at closing time telling me that they hadnt received the trailer. Would not recommend you use this location. When I went back the next day and located the piece of the equipment on the lot the general manager Ken did not credit any money for the inconvenience.

Customer service was very friendly, accommodated picking up a truck on short notice. Online drop off process is easy to complete. Thanks UHaul 😊

BBQ tank propane refill was two pounds lighter than a tank I exchanged at the grocery store for the same price. No point taking BBQ tanks here.

This place deserves ZERO stars! I had reserved a 26 moving truck 3 weeks prior to moving out of state. When I went to pick up the truck, I was told by the General Manager Chris (who was a real peach for a better choice of words) that he didnt have my truck and that it was at another location 30 minutes away (Uhaul never called or contacted me to advise me that they didnt have my reserved truck). I got in the car to start driving to the other location Chris stated it was at. I deciced to call them to make sure it was actually there and they told me the truck was down for damages and they had no other trucks. I then went back to the original pick up location to advise Chris that the truck was in fact, NOT available. He then started yelling at me (he was not wearing a mask during any of this btw) saying, I dont know what to tell ya! He refused to search his system for other available trucks or to find any other solutions. During all of this, I had movers on the way to my house. I then had to spend hours on the phone trying to find a truck in a panic. Keep in mind, this is not a local move, its out of state. After being unsuccessful in finding a truck for 2 hours, my movers and the cleaners I hired couldnt help me. Eventually, after 4 plus hours of searching for a truck, Uhaul told me they could only supply me a 20 truck and a trailer. I then had to drive an hour to go pick it up. Needless to say, this was a complete and utter VERY EXPENSIVE NIGHTMARE! I will never use Uhaul again. After this happended, I told others about my experience and they told me their similiar experiences as well. Seems as though this is the norm with Uhaul. I filed a complaint with their corprorate office a few weeks back and was told someone would contact me within 3 business days. Ya think that ever happened?! Ive now been on hold with them for nearly an hour following up with them. Obviously, they could care less about the customers-just $ in their pocket. I will say that Chris should be terminated. His behavior was completely unacceptable and unprofessional as a general manager!

I went into the store to return a sport utility box that I purchased earlier in the day, the box ended up being too big. The corner of the box was bent and Chris told me that it was not in returnable condition. Afterwards he asked for my receipt, when I handed it to him he ripped it out of my hand. I didn’t mind all the questions or even the potential of not being able to return the box, it was Chris’s aggressive and angry demeanor that was alarming. It would seem to me that if you want your customers to keep coming back you would try to be kind.

Stopped by for propane and received great service. Called, no answer must have been with a customer.

Great employees. After hours drop off was really easy too

Waited on hold 7 minutes before hanging up on a Wednesday morning. Second attempt at contacting them to ensure propane availability. Driving 3 times further to get service.

I dropped off a truck this morning and got questioned about the mileage being less than what it was before I picked it up. (As if I’d try to save ~$9 by somehow turning back the miles?) When defending myself, I was screamed at by the manager and threatened. This operation is pathetic. I hope Chris Ward goes back to school to learn how to properly run a business. What a joke. Chris should be placed in anger management therapy, the man is explosive.

Arrived to pick up trailer and the worker said it wasn’t returned so we couldn’t pick it up at appointed time. The worker did not try to offer any other help except to call the 800 number and could care less.

I had a trailer hitch installed at this location, and had a bad experience. There were three issues that caused problems.Issue #1: They screwed up the electrical portion of the install. The blinkers didnt work on the trailer, and I dont think the brake lights worked either. I naively assumed everything was working okay and didnt actually test the lights until someone waved me down on the highway after Id started my cross-country trip. I had to stop in Colorado Springs and get it fixed there.Issue #2: Theyre bad at inventory management. I gave them about a weeks notice on the install, which was going to take place on a Monday. I get a call Monday morning where they tell me that not only was the part not in, but the supplier hadnt even shipped it. Fine, I understand these types of things happen, but why did they wait until Monday to learn the hitch wasnt even on the way? So they had a hitch sent via overnight express. It arrived on Tuesday, but they couldnt schedule me until Thursday. On Thursday morning I get a call telling me that theyd received the wrong part. The hitch had been there for two days--why did they wait until Thursday to verify it was the correct part? So they overnighted another hitch and finally got it installed on Friday, which was the day of my trailer rental. I understand they had supplier problems, but the issue was made worse because they didnt bother checking the status of their supply chain, and because they didnt bother looking at the item until it was time to install it. Being proactive here would have made the experience much better.Issue #3: The staff was friendly enough, but getting hold of them could be a chore. If no one answers at the location, you get re-routed to a call center which can leave a message with the people at the location. Those messages were *never* returned. I didnt like the fact that I had to proactively reach out to them on Tuesday and Wednesday in order to get scheduled for the install on Thursday. They should have called me on Tuesday when the part arrived.So altogether an unsatisfactory experience. I dont recommend this location for trailer hitch installation.

I get propane here, they are great.

Really rude worker when I went into get propane. Left me waiting 10 min then said they would not be able to do it. Would have appreciated a heads up when I first came in.

Awful. The poor chap on Sunday was all by himself and it was so busy. He was good but the truck first had bald tires, and the second one had the check engine light on. And their website sucks. Im not even sure if I returned my truck rental and I only had it for 4 hours.

Inept staff. 2 stars because the truck worked just fine. Booked online but for whatever reason the clerk could not seem to complete the booking. Clerk aggressively asked for someone elses contact info (a first on well over a dozen u-haul rentals elsewhere). Clerk grabbed the wrong keys so the truck I checked out in the store had half a tank and the truck he gave me had a full tank. They forgot to include the dolly I rented, making my move a bit more strenuous than necessary. After going in to rent the truck I went to park my car. Was scolded by another clerk who said I couldnt park there and that I should park at a neighboring business instead. I told him that was a dumb idea (since Im doing business with this u-haul store, not the neighboring business) and I was told this location is planning on not allowing any customer parking in the future. I told him if they did that they are one dumb@$$ business. When I returned the truck the same day, the clerk I rented from was mopping the floor and couldnt be bothered to check the truck in or hear about the forgotten dolly. A careless business that lacks common sense.

Prices for the pickup truck and 9 van are deceiving. Starts at $19.95 according to the side of the vehicle, but the $10 insurance is required for those 2 even though my insurance already covers it. So they really start at $29.95 plus milage. The van was in great shape, but they trick you into paying $10 extra dollars.

Great service!! Only took an hour, my husband paid online and when we picked up the car Kyle said there was less work then expected and reimbursed us $43. We would definitely recommend this place!

The guys at the store are super nice and saved me a bunch of money off my hitch installation! And finished an hour ahead of schedule! 10/10 would recommend going here for all your uhaul needs! :)

The jury is still out on this group... Havent had my hitch installed... Went to the truck returned there... But the staff seems fine, at least friendly

Have used this place multiple times without issue until I got service from Veronica. I asked if she had a truck and auto transport available, she refused to tell me until I gave her all my information including my CREDIT CARD information, then transferred me to a caller center so that THEY could tell me that she didn’t have the equipment I needed! Will be watching my transactions to see if she kept this information for her own use since she obviously wasn’t using it to reserve the equipment I asked for.

To start with they tried to give me a trailer with only one working light on the whole trailer. When I brought this to his attention he was very upset and started slamming the trailer around, and complaining about having to redo the paperwork.Check your credit card to make sure that they did not overcharge you I have four charges on my card, and they should not be there. U-Haul on Garrison and Jewell overcharged me to the sum of $150.Then after returning from my trip of 3 days they tried to charge me for 4 days gone, and when I brought this to their attention gentleman working the counter started slamming the keyboard and got very short with meI would not recommend this place there are plenty of other quality U-Haul dealers!

Great customer service! Compared to other location its not as busy!

Im a mechanic and Ive always used uhaul when switching jobs to move my toolboxes. The customer service was impeccable but the box truck I was issued smelled like rotten fish, the steering was a little loose, and the hinges on the door were rusted and difficult to open/close. Overall not a bad experience but seems like theyre definitely due for some new equipment. Also recall paying significantly less in the past.

Awful customer service. Both people had terrible attitudes and were not helpful at all. Very rude and I’d definitely not recommend trying to ask for help because they just sent me on my way when I did.

Extremely rude when I called about a quote as if I was bothering the female representative. Ask to speak to someone else that wasn’t having such a bad day was transferred to cooperate office in Arizona. Wow guess they don’t need me to get a rental to pay her payroll. What a waste of time!!

Very helpful, friendly, knowledgeable. Would definitely use this location again. Phone people are not quite with it though.

Got me a truck larger than I requested due to scheduling issue. All for free. Great people.

The people there are easy going and they are willing to help or answer any questions you have.

Nice help staff, was not able to find what I was looking for, employee helped me locate it though, very nice staff !!

Used these guys when I moved up to Evergreen. Was very convenient.

Started out great. I had an appointment for a hitch and wire installation on a Sunday, which was super busy. The guys were clearly not happy about it, but still made sure I was comfortable while they took care of it. Work took 3 hours, which I thought was quick considering they were only working on the car for half the time and helping customers the other half.When I got home I realized why it went so quickly. They didnt harness a single wire, leaving it hanging a single inch off the ground from front to back. I had my wife call and complain while I was under the car re-routing the entire wire myself because I was short on time to go back and wait in line.I could have forgiven the neglect on my hanging wire; that was a 10 minute fix. But the day after, while putting gas in my vehicle, I look down and see large patches of scratches in my paint all around my tail lightS. Needless to say I was furious.I went back in to complain and get a refund for labor, and John Crawford who installed it, was an arrogant jerk about it(I have many more words for him but dont want to be flagged). He proceeds to tell me over and over that the scratches were because of my tail-lights, like Im supposed to blame them; and they were rushed because of the other customers so they didnt put care into the job, his words. I then even gave him advice on how to prevent this by covering the tail light in a rag, like a professional would do, and he just shook his head and said ok, like Ive never worked on a car before. Asking him on what we were going to do to resolve his half done work, he tells me nothing. You can go buy a can of touch up paint, having clearly never used the stuff in his life, thinking it will restore the texture without painting the entire panel.If going for an install, I reccommend hiring somebody with actual experience, instead of a rental goon. Stay away from John Crawford!

I tried to rent a UHAUL and have my husband pick it up. Despite the fact that Im the one paying for it, they would not let us pick up the truck because my husband had a past due balance 5+ years ago, even though he had already paid the past due balance years ago.

Great service and very quick to help me with my move!

Theres one good guy here, this place gets slammmed so bad at opening time, place just opened and theres already 8 people in line. Why doesnt he have help UHaul????

Helped us quickly to get us on our way in an emergency!

Fast and friendly service at this shop today! I couldnt have been more impressed. Thank you!

Wild goose chase. Call center said they had the trailer but when I pulled in they didnt. Sent to another uhaul in the wrong direction and there was a long line and wait. Very poor customer service.

Great, easy to work with staff and very friendly.

Nice folks but understaffed. Have spent up to 40 minutes trying to get a propane tank filled here.

Ive been here several times. The staff is great and always helpful.

Only had.1 guy working on a Saturday morning. I had to wait for 15 minutes while he tried to fix whatever he broke on another guys RV propane tank. Ended up going to a different U-Haul.

During the pick up of an auto transport the person training seemed to talk down to me as if I was to stupid to pull the trailer. After telling him i was a former truck driver then he proceeded to not want to go over the trailer as a professional would. Wont go nack to that location for any reason

Truck was not filled up all the way at pickup.

Reservations screwed up and double booked the install jon I needed done, severely under staffed!

Quick turnaround, professional, competent.

Friendly service.

Very good

They have packing supplies.

Awesome staff!

Good experience

Easy to work with

Propane