Jacob was so knowledgeable and so helpful. Very excited to get our new mattress on Saturday.

We couldn’t have asked for better service from the time we walked in the door at Mattress Firm and was greeted by Jacob to the time our new bed was delivered and set up. Everything went exactly as described and we are so excited about our new bed. I would 100% recommend this company.

The store personnel at Mattress Firm was super helpful. He was knowledgeable and helped us get a good price at the mattress store. It was an overall pleasant experience at the Washington Pike Mattress firm location at Knoxville Tennessee

Clayton was very professional, knowledgeable and understanding of what we were looking for and needing. He explained the different types of support we should consider. I will definitely suggest to anyone who asks to go to Mattress firm and ask for Clayton.

Mattress Firm made my purchase so easy and worry free. I needed a bed for a camper in SC. Spoke to Jacob Baker and Clayton Henry about my needs and they took great care of me. My RV will finally be a comfortable escape at the end of August! ThanksGuys and Washington Pike Clearance center.

Very help sales person. He gave a lot of good information.

First time picking out a new bed, but the sales staff made the process easy and we didnt feel pressured to buy then and there. We were educated on the different types of mattresses and were able to make an informed decision. Thanks to Jacob and Clayton again!

Very nice and helpful staff, they got me a new bed and had it ordered in under 30 minutes

Clayton was such a huge help in us finding our new mattress! He made suggestions but never made us feel uncomfortable like he was pushing to make a sale. He answered our questions and let us just try them out until we decided. We are very grateful for his help!

Salesman clayton was awesome very knowledgeable had lots of patience. I think I must of tried out almost every bed. Not pushy but very helpful. Finally went with the cooling Temperpedic.

Clayton was awesome! he didnt push the highest price deals, he listened to my needs, price points and literally, literally let me lay around for an hour trying out the beds best for me! he was honest, stayed on my level and even got me to get on a mattress with the adjustable fun stuff, and of course I bought it to go with my new mattress! very excited and glad he was there to help set everything up

The salesman was polite and seem to be very knowledgeable about mattresses. He didnt follow us around the store trying to push a product we didnt want. I was dreading going but it turned out to be a very good experience.

If everyone knew how easy this process of buying a mattress from them was, everyone would go out and buy a new mattress tonight! My salesman Clayton Henry was especially knowledgeable and I even got some free stuff thrown in. Can’t wait for everything to be delivered! Thank you Mattress Firm!

The sales team was great. They were able to get me taken care of quickly at a great price. I would definitely shop here again for future needs.

We received excellent service from Jacob Baker, who was extremely helpful and knowledgeable. We got excellent pricing compared to other places we had looked at beds and ended up getting exactly what we wanted under our budget. Highly recommend as our experience was better than we expected based on looking at comparable stores.

Our family has made 3 separate purchases from your Washington PK location. At each purchase we were very happy with your knowledgeable sales staff. Hard to believe it but they all went out of there way to see to it that we were beyond satisfied.

Good service, did what they said . Like I work nights an needed matress delivery in A.M. before noon. We thought it would be much later in day. Surprised by 9.30 am delivery next day. Thankyou

We purchased three mattresses at this location and we could not be happier. Clayton was so helpful and spent so much time explaining all the features of the beds to us. It was a painless experience and we left feeling like we got a great deal. Although we were expecting to be waiting on one of our mattresses for a couple of weeks, he called soon after we left to let us know that it would be delivered in two days.

They have been crazy busy, but the guy is super nice and was willing to give us advice on how to get the best deal. My family has been here several times. 10/10 would recommend.

My wife and I were searching for a new mattress, after visiting numerous stores including the mattress firm clearance center more than once we ended up back there because Jacob was very knowledgeable and pleasant to work with. He was not at all pushy and did not pressure us to buy anything. He wanted to make sure we got exactly what we wanted we ended up purchasing the Sealy silver chill queen mattress. As for the mattress I’m not sure yet because we just brought it home today but I can tell you that Jacob was great And I would highly recommend going to the store if you need a mattress.

It was good 👍 😌 👌 👏

Store manager, Jacob, was very knowledgeable and helpful in our selection of our new mattress.

Helpful staff member..answered all my questions he was very knowledgeable not just someone to ring you up

Manager Tagen Phillips at the Kingston Pike Store and Clayton Henry at the Washington Pike Outlet were exceptional. Both were very knowledgeable about all of the product lines and took the time to answer all of our questions. Tagen or Clayton did not use any pressure tactics to make a sale. Both were accommodating, friendly, and had a great sense of humor. We received a great deal on our Tempur-Pedic Lux-breeze Pure Cool Max mattresses. We recommend both of these gentlemen to do your dealing with for new beds.

Clayton Henry was my store representative. He was knowledgeable, friendly and humorous. My every question was answered and delivery was quickly setup and expedited.

Jacob was extremely nice and professional. Took care of what I asked for and I walked out pleased that my bed would be delivered within 2 days of my purchase.

Clayton at this store was the best. He helped us pick out the best bed for us - and honestly it was one we weren’t expecting! Customer service at this location can’t be beat!

I dont think we could have gotten a better deal anywhere. Purchased on Monday, delivered on Wednesday. Thats service.

We had a great experience the salesman was very polite and showed us everything that we asked for. And gave us the best deal possible very satisfied

The guys at Mattress Firm made it very easy and quick for us to make our decision. In and out within an hour and helped us load it up! Even gave us box springs for free! Will be back for sure.

Clayton was very kind and helpful! The whole experience was easy and painless. Would definitely recommend.

Clayton took great care of me. I was in and out in no time with a great new mattress!

Lemme start off by saying I was having the worst week of my life by mistakenly buying a used bed that destroyed my back. I came into this store desperate for a new and improved mattress. The most wonderful and helpful employee by the name of Clayton immediately led me to a mattress that would fit my sleeping habits. I expressed how I wouldn’t be able to tell if the bed would be a good fit for a little while till my back feels better. He then proceeded to offer me to follow him to the back for something that may make my day a bit better. I was expecting a puppy but lone behold, I was brought to this throne of a massage chair. He set the chair to 30 min and I received the best massage ever and almost fell asleep. My entire week was made And I felt so much better. I have a brand new mattress en route to my house and a happier back. Clayton, thank you. To the manager of Mattress Firm Clearance on Washington Pike, give that man a raise. Excellent employee. Thank you

Clayton is absoloutly awesome! We bought a bed here and he made sure we were super happy. The one issue we had he got with the District Manager Coleman and it was reaolved and we got an ever better deal than the original! I highly recommend them and that you talk to Clayton!

My daughter needs a new mattress. I was up front with the salesmen that we were on a budget and probably wouldnt buy anything. They were super patient, friendly, and intelligent. We actually enjoyed our shopping experience and ended up buying a mattress from their website in store. I highly recommend this store!

Very nice man that worked there and very helpful

I had a good experience purchasing a mattress here. Staff was knowledgeable and very helpful! Glad I went here! 😁

Very friendly and informative. They explained everything from types or springs, supports, foam, heating factors. Seriously easy and honest people and not bad people prices!!!

The salesman Clayton did everything he could to get us the best deal. Lots of great suggestions! We will recommend mattress firm and will certainly use them for all our needs

Thanks to Tagen and Clayton. They helped me find a great bed and a great price! Very helpful and they know their beds! Customer friendly. Thanks guys for all the help!

Tagen was fantastic! Very courteous. He answered all my questions over the phone and gave me suggestions as to what he thought I was looking for. Being 67 I was uncomfortable coming to the story with covid-19 still here. He was very reassuring. I went online and looked at the three or four he suggested. The next day I called and ordered what I wanted. He could not have been more helpful. Very respectful and a sense of humor.. I will be referring others to your store.

Awesome customer service. No pressure. Extremely helpful. Walked in, told Clayton what we wanted and he showed us everything they had. He was very knowledgeable. Would definitely shop here again. Prices were extremely reasonable.

Thank you so very much for such a great shopping experience today !I wanted to express how pleased I am with the excellent customer service you have provided with the previous two purchases and ESPECIALLY FOR THIRD PURCHASE to my niece and nephew ( Erin and Bryce) for my great-nephew Memphis whos four years old . This is his Big Boy Bed from his great-aunt Connie ! They couldnt be happier thanks to Mattress Firm Clearance Center on Washington Pike in Knoxville.

I had Jonah as a sales associate. He approached me as soon as I walked in the door. He was courteous, professional, personable and efficient. I didn’t know Jonah before walking into Mattress Firm but I felt as though I made a purchase and a friend. He’s a valuable employee of yours, in my opinion. Thanks Mattress Firm. Sincerely, Rosalyn Batista

Love their prices and exchange policies. Great staff 👍

This was a great experience. It was the first time me and my wife had ever been to the store. Jacob the store manager was great he greeted us and then let us know he was going to check on the truck so that way we werent looking if we needed someone. Jacob did a great job of answering all of our questions without any pushy sales tactics. We ended up trying to decide between two different mattresses and with Jacob s knowledge of the products helped make our choice simple and easy. Due to the pandemic inventory is low but thats ok he let us know that ahead of time and gave us expectations which is something I value.

We received tremendous service at Mattress Firm! Our sales rep Clayton as well asThe manager took great care of us and we left happy. I would recommend anyone to us Mattress Firm when looking for their bedding needs!

Hey, Knoxville!! you ALL need new mattresses, and you need to come to the MattressFirm Clearance Center 5307 Washington Pike to buy them! Theyve got great deals, excellent beds, and, what matters most of all, Clayton, Jacob and Dan, the best-trained, very learned, polite Sleep Experts Ive ever met. I highly recommend this store in particular for these wonderful qualities in the gents who run the store, in addition to their willingness to explain details about such things as mattress construction, as well as answering other questions from me, without becoming impatient, without brushing me off, with plain language I could understand! I bought a Tempurpedic Hybrid, and will be so excited when it gets delivered next week. These are top-notch sales professionals, real human beings helping customers get the best bed for their needs for the best price. This is the best place to come to buy the right mattress for your needs. Come on down!

Super efficient, friendly and professional. Will use again!

Tagen was my salesman. He was very helpful. Answered all my questions. He was very courteous and knowledgeable of everything in the store. Enjoyed talking with him he spent a lot of time with me and my Son, he did not try to rush us out after my purchase. Would recommend him to others who need to buy bedding. Great experience.

Had exactly what we needed at a good value. Very efficient and friendly service. Same experience on two purchases with one year in between. Thank you!

Clayton was great....very friendly and knowledgeable about the right mattress for me..i definitely would reccomend to a friend...thanks clayton!

Awesome shopping experience where I purchased a grest matress at a great price! If youre looking for a new bed then you will want to shop here first!

Clayton was very patient and helpful in purchasing 3 beds today. He was friendly and gave some great advice. We felt like we bought beds from a family member. The other sales people were very friendly too. Thank you!

Very helpful but unaggresive salesperson, good price on a comfortable mattress.

Great service, very fast and effective. Took the time to listen to our needs and helped us narrow it down. Thank you

Very nice, knowledgeable, and professional.

They didn’t have the mattress I wanted in stock so they offered me a similar, more expensive, mattress at the same price! Very satisfied

I found the bed if my dreams just not my budget so, I walked in and asked Clayton to find the next best thing.He showed me a few options, he didnt make me have to ask how much, he offered up the price, the sale price, as well as a description of each of the mattresses, He was very professional, he related his personal opinions on his experience with his purchases. ( Nice to know the sales person purchased from his store. Discount or no!) I felt more comfortable Testing out the merch and talking to him, more than I have in any of the seven stores that I’ve been in this past 2 weeks! He didnt talk down to me, he never spoke a cross word about any particular brand, I didnt feel I was being sized up and led to what he thought I could afford. I felLet valued and respected. I now have the bed of my dreams ;)

The gentleman was very patient and polite. He explained everything so easy to understand. Will definitely being coming back if need be. Thank you

Tagen did a great job presenting options and helping us decide on the right bed for us. He stayed over to make sure we were taken care of that day and provided exceptional service. We previously met with Patrick as well and he did an outstanding job answering or questions.

Very knowledgeable staff. Tagen made sure we had the info we needed to make an educated decision before purchasing. He didn’t try to push us to one brand or price point. Showed us everything and then let us walk around and decide.

Where do I start with the Praise for this Company. They are Fantastic. I shopped at the Washington Pike store here in Knoxville, Tennessee.There was a slight issue, and they took care of it in a Big Way. I will definitely use them in my future endeavors for my bedding needs. God Bless them !

First time buying a brand new mattress. I had no idea what I needed or what I even needed to ask. Tagen was fantastic!!! He knew the correct questions to ask and provided me with the knowledge I needed in order to make the proper selection for my needs (hopefully the right decision). He was very personable and kind hearted. Thank you!!!

Clayton was great! Super friendly and knowledgeable. Large selection and didnt feel pressured to purchase. Great deals too!

I was greeted by a amazing guy. he found the perfect firm foam king mattress for me at a great price he was awesome during this crazy pandemic

I walked into the Mattress Firm Clearance Center this afternoon and had a a wonderful experience! I appreciate it when a salesperson listens to what I want and directs me to that product regardless of price. This time I was looking for a budget mattress for a lake house. Next time I might need a mattress for our primary residence. Either way I will definitely return to this store! The sales person was knowledgeable and helpful! I am so excited to have two new very good mattresses!

Tagan was our salesman. After trying out a mattress for a month and being very pregnant, it was clear we originally got a “bad” mattress for the price we payed. He was helpful, fast, and we received a replacement within two days with no delivery charge. We will 100% return to this location for a mattress once our baby boy is older and outgrows the crib!

Tagen helped me every step of the way. He really knows his stuff. He found me the bed of my dreams at a price I could afford.

I called Mattress Firm to get a mattress protector what California King bed the man that helped me with more than helpful he was courteous and kind and patient he was knowledgeable about the products that I need it I want some more than willing to help me it was pleasant to talk to him informative as well after getting off the phone with him I was sure that I was going to give the right products that I need it and that I was making an informed decision because of his knowledge

It was a great experience. I called Andrew Helton to ask for prices on twin a twin mattress for my son. I needed one today because the one we had was ruined. He gave me a few options and I decided on the one I wanted and asked for a mattress protector as well. He called to the store closest to me and made sure what I needed was in stock and let me know it would be there when I got off work. I appreciate the fast and efficient service and will definitely call Andrew for my future mattress needs.

Tagen was great! Actually listened to what we were looking for and found us what would work best for us. Didn’t try to pressure us into anything. Great experience.

If you want to spend big bucks go there

Good selection of mattresses and they actually have most of them in stock and ready to buy. I would recommend them for sure.

Sales rep was very friendly and gave us exactly what we were looking for

Tagen was extremely helpful in finding me what I needed. I gave the price, size, mattress, and features I was looking for, and he helped me get what I needed in less 45 minutes. I was able to purchase a quality mattress for a very reasonable price.

The people there are very nice! Just disappointed that they didn’t have anything in stock

Salesmen was very helpful, knowledgeable and courteous. It was a pleasure shopping your store. Look forward to getting our new bed. James Taylor

Great customer service. Our salesman was very knowledgeable and took his time helping us find the right bed. Would highly recommend and will be purchasing from again in the near future.

I am so pleased with my purchase from mattress firm Washington pike Knoxville. The staff was professional. Priced way below competitors. Delivery was on time and the young men very good at explaining how everything worked. I give them 5 stars also.Thank you mattress firm

Very friendly and helpful! Helped us find just the right bed to fit our needs and our budget.

Good price and good service. Cant commit on the bed and mattress because I have not received them yet.

Excellent customer service. I would definitely recommend.

Very good experience. Extremely kind, knowledgeable, and professional staff. Would recommend anyone looking for a mattress to shop here.

Great customer service. Very helpful helping my teenage son find the right mattress.

The sales person was very knowledgeable. No pressure.

So very pleased with the store I was at. Mattresses are perfect! Pricing was great! Just all around great experience!

The gentleman that helped us lastnight was wonderful. When there was a small mishap he went above and beyond to correct things and make sure we left with a bed and happy. He was very kind and very helpful. I will definitely go back for future purchses for the rest of my family.

The Associate Clayton at the Washington pike located in Knoxville,TN was Awesome. He was very friendly and helpful. I will be returning in the future. Thank you!

Just purchased a full size memory foam mattress. Great deal with a discounted price and free adjustable base. Tagen was extremely helpful and knowledgeable, providing the information we needed but also the time and space without pressure to make our decision. Would recommend the Washington Pike location to anyone shopping for a new bed. Looking forward to delivery soon!

The Selection was very good, and my sales rep Tagen was very helpful and an absolute pleasure to meet. Five stars all the way!!!

Tagen did a great job selling us a mattress, even on a crazy day where the phone never stopped ringing. He sold us a great mattress at a great price. I highly recommend going to this place and ask for him for all your bedding needs!

Tagen was very helpful in finding the right mattress for me. He explained each option thoroughly as well!

The salesman was very knowledgeable about any mattress we asked about and answered all questions.

Very helpful and accommodating. Thank you

Went in to check out the new Purple matress. We wanted to look before we buy, but my wife had shoulder surgery and a slipped disk so wanted to make sure it was comfortable. Dylan was a great help and have us a few options and even an adjustable frame. Really satisfied with him and the service he provided. Will recommend going and asking for him to anyone.

Tegan was very helpful in answering my questions. He made me feel really comfortable

Nice friendly staff no hassles at all!

Went in there for a twin bed, I wasn’t expecting anything super nice for just over 200 but I was blown away on what they were able to come up with in less than five minutes. Great people very friendly.

I dont even know where to start!! We had Tagen during our matress shopping. He was extremely knowledgeable in everything and so very patient. Was not pushy at all. Purchased my bed and then a few months later contacted him for some pillows. Very happy with my bed, pillows, and experience. Go see Tagen for all your mattress and pillow needs. You will not be disappointed!