The BEST customer service you can ask for! The short bald dude, Josh, was fantastic! He took the time to explain everything about the mattress and base we were interested in. All the reading online helped, but the explanation Josh gave was priceless! I highly recommend this store!

My visit to the bed store was the second worst customer service experience that I have ever had in my entire life, hands down!My girlfriend and I walked into the store, and were both genuinely curious to learn about/understand the stores big sign that says well even tuck you in. When we went in, the store was completely empty except for a light-skinned bald man in his 30s-40s working there whom we spoke to. We asked him about the sign, and at first everything seemed to be going well. He told us about the history and origin of the phrase which was interesting. However, after I asked him a follow-up question in order to better understand what he was telling us, he suddenly became very passive-aggressive, as he was now clearly upset about the fact that we even asked the question in the first place.He told us that the slogan came from the owners grandmother who had a hotel where she would tuck her guests in. Apparently, according to the man that we talked with, we should have already known this, because he obviously viewed our simple inquiry as us being out-of-touch and disrespectful. He started to make a passive aggressive jab at both us of by suggesting that maybe one day we would have something important like that to us, as if we had no understanding or regard for things that are held dear. Upon hearing him begin to go down this rabbit trail I interjected with an attempt to correct his unfair and hostile assumptions. His response to this was to immediately double-down and tell us good-bye. We obliged, but as we walked towards the exit I verbally let the man know how unreasonable and wicked he was being, to which he became increasingly irate and kept demanding that we leave, (as we continued towards the exit.)Both the owner and the grandmother should be made aware of how this man completely disregarded and disrespected the spirit of the stores slogan of hospitality by going above and beyond to be as toxic and as hostile as possible.

Great experience at the Bed Store. They did everything they could to make our experience a great experience. Would recommend them to anyone.

Came in to check out the Memorial day sale. Josh made the experience easy and stress-free. He was extremely knowledgeable, and helped us find a matress to perfectly suit our needs. Thanks Josh, we cant wait to receive our new mattress!

Josh is the man. He worked with us today and helped us find the perfect bed for our sleeping style. You can’t go wrong with Josh at The Bed Store at Kingston Pike.

Place was a little disorganized, but the staff were quick to ask if you need any help. They do not sell bed frames/headboards/etc.

Beware of bugs!!Went here to find a nice king size mattress when i was checking out the beds i saw a bug crawling on one of them. Dont screw yourself over just shop somewhere else

I went to the store with a good idea of what I wanted. I was met by the Stores manager Josh Wallin who was professional and polite. Josh was knowledgeable in the Tempurpedic products and gave me the necessary information so I could decide on the correct mattress. After I bought the mattress Josh made a follow up call with me. He made sure I got my mattress and base as soon as possible. I had a positive experience at The Bed Store. I would recommend The Bed Store to friends and family. I had no negative experience in my purchase.

Josh Wallin the store manager was fantastic! Just moved to the area and came in for a guest room bed. I was directed and helped with the best option for my needs. I will definitely be back for my next mattress purchase for our master bedroom.

The store isnt kept clean at all definitely not where id want to buy a bed. 🤢 yuck

Personal thank you to the manager Josh! I was able to get the mattress I wanted, paid for, and will be delivered all within 24 hours! Great customer service and I will be a returning customer!

Josh was extremely knowledgeable and very helpful with all my questions. Non-pushy with a very pleasant experience. Cant wait to get our bed!

Our experience at the bed store was amazing. The store sales person, Josh, was friendly, knowledgeable, personable, and he listened to our needs. He answered all of our questions, knew the various product lines, and was able to guide me to the best decision for us.

We had a fabulous experience every step of the way. We were looking for a mattress for a guest bedroom. We wanted something that was well-made and comfortable yet not too expensive because the bed would not be used often enough to justify the expense. Josh the store manager listened to our needs and provided us with the perfect fit. We are very pleased!Thanks Josh!

Thank you Sales Associate Doug Lesher for being so kind to us and helping us find the perfect mattress! We are sleeping better already!!

My husband had looked at several other places for a new mattress, but discovered that the salesperson couldn’t answer any of our questions.We went to the Bed store and met with Josh ( Store manager ). He was very knowledgeable and answered all of our questions and let us try out several options of mattresses so we would be sure we chose the right one for us. We love our new mattress and and our adjustable base! We both are sleeping much more comfortably! We would highly recommend the bed store! Thank you so much for all your help Josh!!!

I cant say enough about Josh and Jeremy!! I have bought multiple mattress sets from this AMAZING duo. I have referred many many clients to them as well. They will go above and beyond for their customers needs. Highly highly recommend!Thanks guys!!

My family just had the most unpleasant experience in your Bearden store. We walked in, not really knowing what we were looking for, so just started looking and said to the clerk we were there to look around. He made a few comments, and I guess we were all looking at the beds and when we didnt respond he said Ah, HELLO! We were floored at the rudeness. FLOORED that potential paying customer would be addressed like that. So we started to leave and I mentioned I would not be buying from there, and he proceeded to tell us how rude we were to not have responded when he was talking. I let him know I would be contacting the owners and you might be interested in knowing you lost a sale and any future sales and I will make sure anyone I know, knows about this experience. Good luck with this kind of business model, as there are a lot of other mattress stores and options in town that would be HAPPY to have our $.

Great customer service before your purchase but poor service after your purchase. I was very disappointed.

Excellent Experience. Jimmy at the Bed Store on Kingston Pike Bearden was Outstanding and Wonderful to work with. I was on a both, guests arriving, and, moving to a two bedroom apt in two days time frame, and needed a great bed for my guests. Settled on the Revive Well Tucked. In order to meet my delivery time frame Jimmy delivered it himself. Really Above and Beyond. I am so appreciative of Jimmy and of the Bed Store. Greater than 5 Stars from me. HIGHLY RECOMMEND Doug E from Knoxville and Atlanta

Hands down best experience I have ever had at a retail store period! Girlfriend and I knew nothing about mattresses and Josh helped us find one so easily to meet our needs and comfort. Very very impressed with the knowledge and professionalism from Josh. Would recommend this place to anyone looking for a mattress. Great quality as well. Go check them out you will not regret it:) 10 stars if possible!

Very professional and great to work with...great customer service...

BUYERS BEWARE!!!!!!!!!!!!!! READ FULL REVIEWCONT. FROM PREVIOUS POST: That was on a Monday and I gave it the whole week and never heard anything. I contacted Sarah again and she explained that she had discussed certain options that they could do to support The Bed Store dealing with this issue of mine. She said she would contact him again. I waited almost another week and finally he called but due to work I was unable to talk with him. He said he would call back the next day which he didnt. Finally the following week I contacted him and we had the discussion concerning my bed. I explained where I was at and that I was requesting a refund and he said he would have to contact the owner and get back with me. He called me the next day or 2 and explained that they were not going to do anything and that it was past 90 day period. I mentioned that Sarah from Rest mentioned that they gave him some options from their company and he said it didnt matter and that they were not going to do anything. I said the bed has never worked on a consistent basis and he said just to contact Rest and that it was not The Bed stores problem. I said i will go to social media about this and he said go for it and i mentioned small claims court and his reply was, we will be there.This has to be one of the worst companies that I have ever dealt with. look at their reviews and you will see a lot of positive and why wouldnt they be from customers that didnt have any problems. However if you keep searching find the ones that did have a problem and you will see that they took care of it or should i say didnt take care of it like they did with me. The not so good reviews will tell the tale.AGAIN BEWARE. I STRONGLY ENCOURAGE NOT TO DEAL WITH THIS COMPANY. YOU DO NOT KNOW WHEN YOU MAY HAVE A PROBLEM BUT WHEN YOU DO YOU WANT TO DEAL WITH A COMPANY THAT WiLL TAKE CARE OF YOU NO MATTER WHAT THE SITUATION IS.

My salesman Josh Wallin, who is also the manager at this store, greeted my husband and I with a huge smile and made us feel welcome right away. I told him some sleeping issues we have been having, and he suggested beds that could alleviate some of those issues, and showed us a couple of options. Josh answered all of our questions in a way that made us feel incredibly comfortable making a purchas, he explained to us the Sleep night guarantee and the Warranty Coverage, which he then provided to me in print off the manufacturers website. In the 2 hours we were in the store he went above and beyond to make sure we felt comfortable. This Guarantee and Coverage makes us believe in the quality of the bed. Overall I am very very satisfied with the service I received at this location, and look forward to using our new bed for many years. Thank you Josh!

Incredible service by Josh and everyone involved with the Bed Store. The store manager Josh was very open and honest about time frames for delivery and also very knowledgeable about the products they sell.

Superb product and Josh was the best!

Josh was very helpful and knowledgeable. After having bad experiences at another mattress store we couldn’t have had a better experience with Josh and the bed store. Thank you Josh!

Had a warranty issue on product they had stopped selling and they honored the warranty and even told us about some bed frames there was clearance on and even sold them cheaper than the clearance price. It might sometimes feel expensive but thats because they only sell pretty nice products. If you check other stores for the same mattress you will see they are competitively priced. Nice salesman made a painful experience (painful because Im cheap) a great experience.

10 stars if possible! Highly highly recommend Josh Wallin!!! He was very helpful in explaining the differences, advantages and disadvantages of the different mattresses we were looking at. No pressure and very courteous. 10 stars if possible!

This was the best mattress buying experience Ive ever had. Josh our salesman answered my questions and made the process not only painless but fun. A couple days later they delivered and setup my new bed. Excellent experience!

If I could give an higher than a 5 star review I would. From the store manager Josh Wallin who exceed my expectations through out the entire process to the gentleman who delivered my bed, Mike and Jeff, they did a wonderful job. Hands down I would recommend The Bed Store over and over. Very professional, take the time to listen to you and they really care!!

I am reluctantly reviewing my attempt to purchase a Simmons bedding set at The Bed Store. I expected much more from a prestigious and reputed company of your standard. I would like to express my disappointment in the continuous issues I am having trying to get the correct, undamaged mattresses and bases I ordered almost 7 weeks ago. Due to the lack of a quality product from Simmons and their distribution, The Bed Store has unsuccessfully attempted to deliver my order (4) times but each time there was an issue with either the mattress or the bases.On the first delivery, the crew delivered the incorrect mattress and in addition, it was torn.On the second delivery, the crew returned with the correct mattresses but when they removed the previously left incorrect mattresses, damage was found on the base (several of the bolts and a rod were loose and unattached). Also, I discovered a rip on the covering of the lumbar bars.On the third delivery, they attempted to deliver (2) new bases but upon opening, both were ripped in the same manner as the second delivery.The fourth delivery arrived again with the same damage. We were told it would take (2) more weeks to re-order another set and were told we should anticipate delivery on order around October 9th. This week we received a call stating the bases had yet again arrived damaged so it was going to be a little longer.Obviously, I have spent many hours between phone calls and leaving work early for deliveries. I feel that my time has been of no concern to Simmons. I feel I have been patient and understanding for what is advertised as quality bedding which is costing me thousands of dollars. I am 7 weeks without the correct bedding / base and Do NOT feel the satisfaction of Being Tucked In.

Josh at The Bed Store and their owner are simply amazing. Josh really listens, has a great memory for details regarding your sleep and has solutions for all that pains you. Try these guys before you go online or buy seconds - you will NOT be disappointed.

We had the best experience with Josh this past week, highly recommend! We will definitely be a returning customer!

Great store! Josh Wallin is great and so informative! So nice and personal. Highly recommend

Josh was extremely helpful. Friendly customer service. Will def refer my friends here!

What a wonderful buying experience. Our salesman Jeremy (product knowledge guru) listened to what we were looking for and landed us on our perfect mattress. I would highly recommend The Bed Store.

Excellent experience from the second we entered the store. We love our new mattress, sheets and pillows. Weve never slept better and awoken as refreshed and ready to go. Thank you!

If you want A+ costumer service then this is exactly where you need to come. This is the second bed that I have bought from the bed store and both buying experiences have been great! Jeremy was incredible, patient, and kind without putting pressure on me to buy anything. They are conscious of what you want in a bed and your budget and have always seemed to put me in line with the right mattress for the money I want to spend. Plus, the free and fast delivery is also a perk. Honestly, don’t go anywhere else!

Josh and Kenny are very knowledgeable, funny, courteous and very helpful! We bought 2 beds and couple of hours later bought another one! We cannot wait for them to be delivered! I expect to really be able to sleep now! You cant go wrong shopping here! A very pleasant experience !

I want to thank Josh the salesman at this bed store location for his great customer service skills. He was extremely friendly and quick to have all the right answers to our questions. I would recommend anyone who wants the best customer service and knowledgeable staff to make their Mattress decisions to give Josh at the bed store Kingston pike a call. Thanks again.

My husband and I were shopping around for beds for ourselves, and our twin boys. We had been just about everywhere. The difference? We did not experience what we did at the bed store anywhere else. Nick Taylor (store manager) was so extremely knowledgeable of the products he sells, from mattresses to pillows.. He took his time allowing us to test each bed, and explained the differences between each type.Nick was friendly, and we didnt know at the time he stayed an hour late passed closing to make sure he could help us in anyway possible.He actually listened to what we were looking for and stayed with in our price range..I didnt feel rushed,or like he was trying to just make a sale. Nick is personable and thats what makes him a fantastic manager..when you are shopping anywhere I think as a customer, you are hoping for a great experience in customer service, it makes a great difference in your attitude as well. We were actually happy to be there and so greatful for the way he helped us. We purchased three beds during our visit, and we are extremely happy. Nick is amazing and I highly recommend this store if your shopping for a bed. The products are great and so is the service and these days thats hard to find. Nick has gained new faithful customers, and we will definitely be sending friends and family his way.

In search of a bed to take to college in Chicago, my family and I were given exceptional service at the 7212 Kingston Pike Knoxville, TN location. Both Kenny and Nick Taylor gave us a personal and enjoyable experience that was worth repeating in the future. I appreciated the genuine and intelligent approach that they brought to the table, and I was more than satisfied with my experience. If Kenny or Nick are ever eligible for a promotion, they are more than qualified from a customers perspective. They both bring exemplary qualities of professionalism, authenticity, relatability, and charisma that create an inviting and enjoyable environment that is vital to any successful business. Thank you for the fun and enjoyable experience! We will definitely be coming back again.

Great staff and prices.

Josh is the ultimate sales person. Friendly, answers your questions completely and is very honest in his interpretation of your needs. We purchased the newest Temperpedic split mattresses and can’t wait to get them delivered. Great job Josh!

Josh and Jeremy went above and beyond to help us find the perfect mattress. They genuinely cared about us and patiently helped us narrow down our choices. We could not be more happy with our new mattress! Not pushy... great customer service and experience all around. We will always go to the bed store!!

We love our new bed! Josh and The Bed Store were incredible to work with. The bed is amazing and we feel like family. We will never go anywhere else!

Josh Wallin is an excellent sales person.He is so knowledgeable, answers questions, and shares pertinent information easily and thoroughly.He never acted aggravated with our concerns and many questions. He never tried high pressure to make us to buy.We are returning customers, but we were just scouting mattress stores for information, trying mattresses, and finding the best deal.We were considering purchasing in a few weeks with no particular store in mind. Because of Joshs warm, but professional manner, we purchased on the spot, not visiting other stores.We are thankful for such a positive experience.

My experience at The Bed Store was phenomenal! I wasnt really sure what type of bed I was looking for when i first arrived, but the store manager, Nick Taylor, was friendly in helping me find exactly what I was looking for. His knowledge on each of the different types of beds was amazing. He was very patient and acted like I was the most important customer in the store. I am definitely going to recommend this mattress store to friends and family.

Nick was extremely helpful for my needs. He is an attentive listener and will not try and push you into decisions you are not comfortable with. I had a very specific set of wants and he helped me get the best bed I think I have ever owned. I am SO HAPPY with the customer service he provided. Absolutely WONDERFUL experience.

My wife and I have been bed shopping for a while. After tons of research, lying on a lot beds, and talking to friends and family we narrowed it down to an airbed with an adjustable base. We went to the Bed Store in West Knoxville to check out the ReST smart bed. Jeremy and Brian helped us and made us feel like we were their primary focus even while helping other customers. They both spent time explaining the bed, how it works, how we customize, etc. My wife is not a fan of memory foam which is the top layer of bed. Jeremy offered an option to switch out the memory foam layer with a different material that is firmer. He had her try several beds and when she found what she liked he worked to get the memory foam layer replaced. Since the ReST bed has 5 different adjustable zones I was able to find the settings that helped with my back and rebuilt shoulder. My wife was able to find the settings for her back and to sleep elevated versus using pillows. The service from both Jeremy and Brian sealed the deal and we bought it.We look forward to getting the bed soon. We will update about the bed in a few months.

This is the best mattress store I have ever walked into—by far! They were busy when I walked in yesterday and, with only Nick there, he still took the time to meet my needs along with the other people there as well. I will never go to another mattress store again other than this one. Both Nick and Kenny were amazing! VERY respectful men and very helpful & knowledgeable about what they were talking about. If they haven’t gotten a raise recently, THEY BOTH deserve one!

Excellent service. Just moved into town and within my first hours here in Knoxville I got to experience that Southern hospitality people talk about. As soon as I walked into the store I was greeted by Kenny and Jeremy who truly went above and beyond to help me find a mattress that met my needs and budget. The mattress is very comfortable, great quality and was most likely the best deal in town!

What do you do on a dreary Memorial Day? Sleep it off! And when you need a super relaxing, supportive, instant-gratification-kind-of-bed, where do you go? The Bed Store on Kingston Pike! Josh and Kenny are a great team who can answer your questions, guide you in the right bed/price direction, or just let you meander around and test-sleep all their mattresses. Very low sales pressure because they know youll be back when youre ready to buy. We shopped around quite a bit but saved this store for last. We met some great sales people and had some good deals offered in other stores, but bottom line, family had bought from them before and had a good experience so we checked out the competition and ended up buying several beds here. Service/advice/deals were on-target plus the accommodations were so comfortable we could have slept thru the day!I suggest you check your options out but save this place for a final check, or if you dont want the hassle of competitive shopping, just go here first. I think youll be very happy because these 2 guys have got it right!

Earlier this week, my husband and I popped by the Bed Store to learn a little about what type of bed we wanted to purchase. This was our first venture in mattress shopping, so we had a lot to learn about cost, comfort, and product quality. We were delightfully surprised by our experience. Our salesman, Nick Taylor, was helpful without being pushy! Nick listened to our likes and interests and then showed us only the beds that met our criteria. He gave us space to slowly wander the store, try out beds, and discuss cost and comfort amongst ourselves. We were grateful that our preferences and privacy were respected. We ended up buying a bed were excited about (at a price that cant be matched anywhere). We gladly recommend The Bed Store on Kingston Pike to others.

Went to the store with my sister Janel. She was looking for a mattress and we were helped by one of the managers, Nick Taylor. Nick was awesome and really took the time to make sure we were well taken care of. He took the time to go through each mattress and explain the characteristics each had. My sister and I were completely satisfied with the customer service we received and will be recommending The Bed Store to our friends.

I dont usually write reviews, but our experience with Nick at the Bed Store was excellent. The manager, Nick Taylor took care of us as soon as we walked in the door. He educated us on the different mattresses and helped us select the best bed for us at a great price! The entire process was easy and delightful. We can actually say we had fun shopping for a mattress. We love our bed and finally sleep all night! Thank you!

I would highly recommend Jeremy and Kenny at the Bed Store. Both were extremely helpful with our new bed purchase. Jeremy was our salesperson and he was very patient, honest, knowledgeable and overall great to deal with. Kenny was the store manager and also wonderful to deal with. We are so glad we purchased our bed from these guys!

I just had a phenomenal experience at the Bed Store off of Kingston Pike. The Store Manager Nick helped me from the minute I walked in. He showed me the best beds available for my budget. He made a process I thought would be difficult painless. He made me feel comfortable from the start which was something I did not experience at the other mattress stores I visited. Nick gave me a great deal and I also received free delivery! I highly recommend the Bed Store for anyone who is looking for a quality mattress at a very good price. Nick will listen to you and give you exactly what you need!

Ive never been impressed with a salesman until I met Nick Taylor. With the knowledge and experiance and the truthfulness of caring for us. He made sure that we didnt spend our money foolishly. That we left the store with exactly what we wanted, and what was best for our budget. Nick was very helpful, and l thank the Lord for directing our path. God Bless you Nick and thank you.

Smooth and enjoyable buying experience at The Sleep Store off Kingston Pike. Josh was stand up salesman who was straight forward with everything and was attentive to my budget and ideas. Looking forward to sleeping on my new mattress!

I visited the Bed Store on Kingston Pike for a 2nd purchase. As with the first time, and my reason for returning, Nick Taylor, Store Manager, greeted me kindly and provided assistance with my purchase. He is very knowledgeable about the Store products and took time to listen to the questions/needs I had. Nick was able to help me in my decision and provided a pleasant shopping experience. He is honest and open about the products, thus creating an atmosphere where I didnt feel pushed towards one product or another. With his insight, I was able to make a decision. Thank you, Nick, you are a truly gifted salesman!

I only have good things to say about Josh and Jeremy. Not once did we feel pressured to make a decision on a certain mattress or feel rushed into one. It took us months to decide on a mattress making many trips to the store only because we are extremely picky. They were always accommodating and patiently telling us to take our time. I will only be getting future mattresses from here. 10/10 recommend.

Nick Taylor was fantastic. Very helpful and insightful. Definitely will come back for future purchases. Would Recommend 10/10 times to friends, family and strangers.

I was having issues getting my new mattress delivered from the large chain retail store I had purchased it from (3 weeks ago), and after seeing a commercial on TV, I decided to check this place out. The manager, Nick, was so helpful, knowledgeable, and friendly. I could never have imagined that what should seemingly be a stressful purchase, could be so worry free! I would highly recommend this store to anyone. It delivered one of the best shopping experiences Ive ever had!

Awesome experience at the bed store - this was my second time purchasing from this location - I have always had great customer service, Nick Taylor gave us personal one on one attention -I highly recommend anyone in need of a new bed to visit this store on Kingston pike -Nick was very knowledgeable and really made us feel at ease each time we were there - the personal touch he gave was really niceAlso its refreshing to find an honest sales person these days as well as being knowledgeable everything he told me about the bed we found was 100% true when it was delivered to our home - if you need anything in bedding go there !!!!!!

I have been shopping for the right bed. The service at this store was friendly, kind, and patient. They will find your best fit at the budget you set. Great place. The showroom is well stocked.

Just ordered our third mattress (a queen-size beaver creek firm) from The Bed Store over the phone to complete our guest room. Bought our first two in-store around six months ago. I like this store and returned to buy again because Nick, the manager, is a really nice dude -- very friendly, easy-going, knowledgeable, and professional. And perhaps most importantly, he lets you just look around and shop without pressuring you. Sometimes I feel qualities like this are becoming increasingly rare among folks who work in customer service these days. Case in point I will NOT shop at Best Buy anymore. Why? Because the last time I visited, I was hounded by no less than three different sales people in the span of less than 10 minutes! Sometimes you just want to wander around a store and not be pressured. (Radio Shack has become really bad for this as well...) Guess some businesses will just never learn... (Thats why I get my electronics at Amazon now, lol) But you dont have that problem at The Bed Store on Kingston Pike. Nick and his staff pretty much just let you shop at your pace, yet they are there when you have a question. The delivery crew was also good: they arrived on time on a Saturday, were friendly, and offered to set everything up for us. This is pretty standard stuff that youd expect from any business I suppose. But since most businesses these days fall short, I guess its pretty easy for a business to put itself way ahead of the rest by simply meeting a few basic expectations. Thanks again Nick, will buy again. I highly recommend!

The folks at The Bed Store and truly in a league of their own. Kenny took great care of us and helped us find the perfect mattresses to fit our needs, as we move into our next home.If I could rate them with 6 stars, I would!

Go in and ask for Nick because he will tuck you in to your dream bed for a reasonable price. Not only is he well educated in everything bed related, he truly understands his costumer(s). He will do everything in his capabilities to satisfy your needs and leave you with a smile on your face!

The store manager, Nick, provided excellent and friendly service and the price of our mattress was lower than at any other store. We went to their biggest competitor and had an awful experience. This is the only mattress store in town that I would recommend.

Great store! I was able to find the mattress just right for my wife and I at the best price. Thanks Nick Taylor for helping us out you made the whole process much better than we had anticipated. Thanks again!

Josh did an incredible job with helping me get the bed I wanted! I’m so impressed with the service and my new bed! I will definitely go back when I need another bed!

Wow. I have rarely had better customer service. These are important purchases, and highly personal. The staff is great, and the manager (Nick) sets a superb example. They go out of their way to treat you as an individual, listen to your needs, and help you find the best bed at a very fair price. There is a lot of competition in Knoxville, so these stores may seem interchangeable, but it is the customer service that sets this one apart. I am SO happy I chose to make them my only stop for an important purchase like this. A+!

I bought my mattress from The Bed Store and I absolutely love it! One of the salesman, Brad, was very helpful in helping me find the perfect fit for me at a great price! If you are looking for a mattress, this is definitely the place to go!

I had started out yesterday just comparing different stores and prices and I am so thankful I visited the store! I found the bed that I absolutely love and at a fair price too. Nick was very helpful and knowledgeable and I will definitely be recommending this store to everybody I know!

Josh took amazing care of us. We got put into the current bed for our needs. Definitely shop here.

I stopped into this store a couple weeks ago while home visiting my family. I planned to buy a mattress and have it shipped to my home in a different state. The salesman, Kenny, explained to me that the mattress I was looking for, he wouldnt be able to deliver across country. Instead of him just telling me good luck and sending me on my way, he took the time to help me locate a store in the town where Im from to purchase the mattress from when I returned home! While I ultimately wasnt able to purchase anything from The Bed Store, I see now why they were recommended to me. Great customer service!

After shopping around town and researching online for days, I finally went into The Bed Store and was helped by Kenny. Very professional and fun atmosphere with lots of beds to choose from. Cant go wrong with buying from and supporting a local business. Thanks to Kenny for going the extra mile and everyone else at The Bed Stores .

Kenny Taylor has gone. above and beyond for me on several occasions. A mattress I had wanted had gotten sold the day previously and he was able to locate one at another store for me and was even able to offer same day free delivery! He even threw in one of those high dollar pillows for free! His exceptional and exemplary customer service is exactly why time and time again I come back to the bed store.

Brad and Nick were so helpful! They helped us figure out exactly what we needed, ordered and had it shipped in a very timely manner. Delivery went perfectly smoothly. This was a great purchasing experience.

After going into the many mattress stores along Kingston Pike, finally ended up at this one. The salesman, Nick, was extremely helpful even when we were only looking for a boxspring and frame since we already had a mattress. He took way more time than expected to work with us on giving the best deal possible. He made the experience not only painless, but actually enjoyable. Will for sure go back here again if Im ever in need of a mattress and would recommend it to anyone who is looking to make a mattress purchase.

This is a great company! With even better employees! See kenny for your comfort needs he is such an informative guy with a nice smile! Customer service gets 5 stars!

Had a great experience when I went with my husband to find him a new pillow that he had left at the hotel on a business trip. Nick answer all our questions and I will definitely go there again for our future sleeping needs.

Nick was awesome, he gave me such a good deal I kept waiting for the catch. The delivery guys were great, very fast and polite. Definitely recommend!

I worked with Nick a month ago to get our girl her first big girl bed. He was WONDERFUL and really helped us pick out the best bed for her! When we need to get a new mattress in the future we will definitely be going back to visit Nick again. The customer service was amazing!

This is the place to get a bed. No pressure amazing service and prices. Went to get a basic bed for son and ended up getting one for us also. Very happy

Had an amazing experience here. My wife and I stopped in to the bed store the day we arrived in Knoxville from Michigan. We were greeted by Jeremy Spencer, who was kind, attentive and really went out of his way to make sure we got into the bed we wanted, as well as just feeling welcome to the area. Their price was in line with what we had expected for a temper-pedic, but Jeremy did work some magic on the transaction that left me feeling like I got a nice deal. The delivery was on time, professional, courteous, and they treated my property like it was their own. After delivery, Jeremys level of service has remained as exceptional as it was pre-purchase. I couldnt recommend this store enough if youre in the market for a new bed.

I had awesome customer service while I was there. Nick was very knowledgeable and was able to answer all of my questions. They had such a wide variety to choose from, but he went above and beyond to try to find the perfect mattress for me. I will go back there next time I need a mattress for sure!

The mattress hurt my lower back and they would not work with us at all and we spent a lot of money. I will never buy anything else from them and tell everyone I know not to do business with them.

Great guys at The Bed Store!! They were friendly and funny, they also let us shop on our own with some guidance. I would reccomend them!!

What a great experience. We were greeted by Kenny first while Nick was finishing up with another customer. Both guys were very knowledgeable and put my wife and I at ease. We’d been to three other mattress stores but thank goodness we made it to an actual “Bed Store”.We would recommend the Bed Store and more specifically Nick( The Sleep Technician) to anyone who is currently looking for a better nights sleep. He treated us like family members and we left with a new adjustable Serta iComfort bed and a new friend in the bed industry. Thanks for the great price and the great process.

Nick Taylor was a great help to myself and my husband in choosing the right bed for us. My husband has back and knee trouble and has for the last 6 yrs. Finding an adjustable base and then the right mattress was the reason my husband now has relief at night.

I had already posted under FUMC how great Nick is. He made it easy for me to find what I wanted by letting me try one after the other bed and leave me to sleep on it (literally) as well as come back another day before deciding, and I never felt pressured. I could only sayin my previous post how great a sales person Nick was because my mattress had not yet been delivered. Last evening two of the nicest people I have ever met delivered my mattress and my adjustable foundation. James and Chad were so on top of it and they set up to my liking with smiles. They took away my old bedding and all the plastic and boxes that held my new unit for delivery. They could not have been nicer. Now to the mattress and foundation. Last night I slept like a baby except that I did not want to get up and turn on the air conditioning. I got up this morning and had no backache for which this has been forever begging. You cannot believe what a difference. Thanks, Nick, for giving me lots of time to try mattresses and for all your info and suggestions. I recommend this store, Nick, and hope you get same delivery people if you order. If you need a mattress, go see Nick. This is my advise and I went many many places looking. Best prices too.

Sales clerk was friendly, efficient and helpful. The Bed Store is family owned, and carries name brand beds, instead of weird off-brands that might harbor snakes, tarantulae, or escaped convicts.I deducted one star because I was told the bed I ordered would be delivered Tuesday, and it didnt come until Thursday, but other than that, Im very happy with everything.

I dont have my bed yet. Delivery is set for Tuesday which is a quick turnaround. I just wanted to comment on the sales representative, Nick Taylor. From the moment he met me at the door he gave me his full attention. I was a lot of work because I had been shopping lots of places. He had so much knowledge of the products. I did not buy first trip but he was patient and thoughtful. Listened to my back woes, etc. I recommend the store, products, prices, and last but not least, I recommend Nick.Fae

I originally wrote a very negative review of the store over four years ago; apparently we had an incident late at night with an employee trying to rush us out of the store at closing time. Honestly, its been so long ago, I dont remember it all, but the owner, Nick Taylor, reached out to me and asked me to visit again. Any owner or business person who takes the time to reach out to someone who had a bad experience is very commendable in my book, especially years later! I greatly appreciate his effort to make things right, and if his customer service is any indication, Im sure the staff follows his lead well. As someone who used to manage a hotel, feedback and reviews are very important, and it leaves a lasting impression. Thank you to the owner for leaving a lasting impression.

It was a wonderful experience. Brad McGill welcomed me when I entered the store despite having other customers. Once he was able to speak with me, we had a candid conversation about what I was looking for and he proceeded to show me multiple options. I ended up making a decision to purchase one of the Temper-Pedi beds. Delivery was great and now Im enjoying my new bed. Took me about 4 days to adjust but now Im enjoying a good nights sleep. Would highly recommend this location and company. I can honestly say that beds are their business. Very professional from start to finish.

I was wary of trying to buy a mattress locally given the industrys reputation and was just about to purchase online, protected by the safety of thousands of reviews. I went into the Bed Store just before to check things out one last time and met Nick, who can only be described as a mattress nerd. It was a lot like going to the Tesla dealership. The people there are more like curators of a car museum—there to tell you about the features and advantages, and not too bent on actually selling you a car. Nick was more interested in discussing the merits of different blends and thicknesses of latex than shoving me into whatever mattresses he had. I e-mailed him that evening about some concerns and competing products I’d found online and we had a long discussion about selecting the best mattress. Ultimately, I ended up buying from him with an incredible warranty that would handle things in home. Even returning a tablet is torture online. I can’t imagine trying to return or warranty an online mattress. Regardless of what you want or where you’re set on buying, visit Nick first, just to talk things over.

The customer service was great. Also, Nick worked with me to get a great deal on my new bed. All together it was a great experience and I highly recommend.