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Broadway -Brothers Bedding Mattress Factory -Closeout Center & Showroom
5610 N Broadway St, Knoxville, TN 37918, United States
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Broadway -Brothers Bedding Mattress Factory -Closeout Center & Showroom
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Da
Review №1

We went to Brothers Bedding Mattress Factory (Broadway) to buy a mattress. Eric greeted us and we asked abut buying a new mattress. He gave us a brief history of the business, asked us questions about sleeping preferences, etc and suggested a selection of mattresses to try out ( in our normal sleep positions). He left us to do this on our own and we could summon him if we had any questions. NO PRESSURE which made trying the mattresses out much easier to do. We selected our pick and called him over for a couple of questions about it and proceeded to purchase. The whole experience was relaxed and very pleasant!!! Delivery Day was a breeze. The delivery men (who came in with face masks) were VERY courteous, speedy, and gone after delivering the new and taking the old mattresses. The entire process took less than 20 minutes or so (and in a steady rain, having to carry it up two sets of steps before reaching the porch! ) It took me longer to make the bed than it took them to replace the mattress! Needless to say we were extremely pleased with our Brothers Bedding experience from all three employees! We highly recommend them!!!

De
Review №2

Ask Andrea. Wow. We learned so much. Mattresses have changed so we listened and have to decide. Quality and longevity of our comfort seemed to be her goal. Nice to shop where someone is there to be helpful.

Lo
Review №3

Went to the Callahan Road location, we were greeted by Derrick Pratt. We told him what we needed in a mattress and he showed us three that fit our request. He was friendly, helpful and did not pressure us, encouraged us to take our time to make sure we were happy with which one we wanted. They are a local company and make you feel welcome. I recommend this location to anyone in need of bedding.

Br
Review №4

Eric was super helpful and got me a great mattress for a really nice price. Customer service was excellent and I definitely will refer anyone looking for a mattress to Brothers Bedding!

Gw
Review №5

I have such a good experience with Eric today with my problem on my remote which was purchase 8 years ago. He went far beyond his job in getting ne the help I needed. Just wanted. You all to know thank you Eric

Al
Review №6

Andrea was very helpful, knowledgeable, and friendly! I will certainly be back just for her! Thanks for your help!

su
Review №7

Walked in, became instant friends with Andrea, selected the perfect mattress, couldn’t be happier with my purchase.

Am
Review №8

We LOVE Brothers Bedding! Just bought another mattress (our 3rd) from them. This is for our last guest room. The warrantees are so good that we will not likely need to buy any more! Andrea in the showroom helped us find just the right mattress to meet our needs. She made the visit pleasant and simple. The Delivery Team was right on time, texting to remind us of their arrival time as promised. This team is professional, courteous, and respectful of our home. They always take the old mattress away for disposal! My past experiences with this company give me confidence that they will honor their warranties as well as their commitment to ensuring that your mattress is the right level of comfort once you have a chance to sleep on it for a bit. If you are in the market for a mattress, I would encourage you to give this local gem a look.

Mi
Review №9

We made our 2nd purchase today for our children 2nd and 3rd bedroom. The reason I go here is because the prices are very good and thier mattress are double sided compared to a lot of other name brands with 1 side. Our salesman is Derrick at Callahan Rd. Very helpful and knowledgeable. Dont waste money on those expensive name brands. 2 sided flipable mattresses last longer based on my experience.

me
Review №10

Just bought a bed from the Callahan location, and the service provider was phenomenal! We received amazing explanation of what we were buying

Li
Review №11

Great customer service, knowledgeable about their mattresses and worked with me to get the delivery time I needed. Im a fan!

Li
Review №12

Andrea was great! She listened to what I wanted. She didn’t try to upscale me. The delivery men were also courteous Best thing Is I had it in 3 days

Jo
Review №13

My Fiance and I stopped into the Broadway location this afternoon on the way home from work hoping to find a mattress that fit both of our needs. Our last mattress was on its last dying legs and we had heard from a radio advertisement, as well as several reviews from word of mouth that Brothers Bedding was the best there was to be found. The thing was, that my tastes in mattresses were on the firm side while my significant others were far too plush for my liking. Neither of us could find a mattress we could agree on no mater where we looked. That is until we stepped into Brothers Bedding to take a look for ourselves. The moment we stepped through the doors we were in good hands. Derrick was extremely knowledgeable, knowing exactly which beds to show us based on our very picky specifications. We were delighted to find that every bed we tried felt wonderful and it wasnt all that long before we found the perfect fit. Derrick was very kind and patient with us and worked on our side to try to get us the best deal possible. The customer service here is amazing, and the beds even more so. If you are in need of a mattress and have not yet considered a brothers bed, please reconsider. Thank you so much for your help Derrick, we are counting down the days till you deliver our good nights sleep!

St
Review №14

Derrick was Wonderful! He helped us very quickly find exactly what we had been looking for in mattress sets at very reasonable prices.

Je
Review №15

Andrea was a very knowledgeable sales person on mattresses and we enjoyed dealing with her. She was very professional and was most pleasant. Thanks Andrea for your help. Cannot wait to get our new mattress! Roger and I cannot wait. My poor ole back needs relief.

Me
Review №16

We had bought a Sleep Number mattress about 7 years ago that we were not completely satisfied with. Phoned Brothers Bedding on Broadway and spoke with Andrea. From the moment she was on the phone she was energetic, funny, and honest. She listened to our wants and needs. We were unable to come until later in the afternoon and she adapted to our schedule. She educated on differences between all the mattresses. The entire process was a breeze and we could not picked a better person to help us with choosing the best mattress. I would highly recommend Brothers Bedding. Delivery is set for the same week we bought the mattress!!! Thank you Andrea for being so awesome!!!

pa
Review №17

Andrea at the fountain city location was extremely nice and helpful. Only gave four stars because I was Not informed that I would Not be getting a metal frame with the bed. Other than that she was great and I would recommend anyone to go buy a bed from her.

St
Review №18

Dear mr. Derrick the sales manager at Brothers bedding I have found me a cheaper and better box springs thank you for your time and consideration

Ta
Review №19

Great experience with no pressure buying. Our sales associate was very knowledgeable and available when we had questions without following us around the store. The mattress was delivered ON TIME and the staff was very helpful and friendly. We have been sleeping on our new mattress for 2 months now and let me just say it has been hard to get up in the morning because it is just that comfortable.

Lo
Review №20

My husband and I had a wonderful experience with Derrick at the Fountain City location. Very knowledgeable about all of the stores products and answered all of our questions! Please visit them before making a purchase somewhere else! Definitely will go back for future purchases. Lori and Terry B.

Ca
Review №21

Great place and service! Our mattress was delivered quickly and FREE and old mattress hauled away. We will be doing more business in the future.

Ad
Review №22

Andrea was great and helped us find the best matress and adjustable base that worked for the both of us!

Ve
Review №23

I have used Brothers Bedding in the past and they are top quality. Eugene Barnard was our sales associate on our last visit at the Broadway location and very helpful answered all our questions without being pushy. I would recommend Brothers Bedding to all my family and friends. Thank you Eugene for all your help.

Ja
Review №24

My experience at Brothers Bedding was 5 stars.The staff was helpful and professional while still giving me personal attention.I am more than happy with my purchase and feel I got a good value for my money.

Ja
Review №25

Have slept 3 nights on my new bed from Brothers Bedding. So fine ! Wonderful help Amie at the store and the delivery guys were great ! The bedroom was upstairs and the box springs would not go up the stairs. They made new half box springs for my queen size bed and delivered the two half box springs in two days. Great service for a great product from a great business.

cr
Review №26

The salesman was very helpful with our needs and what size bedding we were in search of. We have an old California king size water bed frame, so finding a mattress, the size and depth we needed was not a visible problem for Brothers Bedding. Cant wait to get our mattress.

So
Review №27

We are awaiting our new mattress and we are super excited!! Eugene was amazing! Hes a super nice and honest guy.. will definitely be recommending

Sa
Review №28

We purchased a queen size mattress to replace a Brothers mattress that we had owned and used for over 35 years. Sales representative Amie was helpful but not pushy. Delivery staff were prompt, friendly and professional.

Br
Review №29

Wonderful experience! I needed a custom mattress for my horse trailer and the staff at brothers bedding went above and beyond to help make it happen! Managers at the broadway and Callahan location were both very helpful!

Fr
Review №30

Just a quick note to tell what a wonderful experience my wife and I had at Brothers Bedding on North Broadway...because of Aimee Mason. We were trying to make a decision about a new mattress and Aimee was beyond kind and patient as my wife and I went back and forth examining and trying out the various mattress choices. She carefully explained the various features of each mattress and gave the important differences in the characteristics of them all. We finally made a choice and went through the payment process. We left the store and went on our way. About two hours later, after much discussion, my wife and I decided that we had made a decision too quickly and went back to the store to see if we could cancel the sale. With great apprehension, we went in to to discuss our choice. Amiee was equally kind and pleasant as we worked to undo the purchase process. We cant say enough about how wonderful she was in making us feel comfortable throughout the purchase process and the un-purchase process. Thank you Aimee

Do
Review №31

Loved this store. They make the mattresses in the USA and are of the best quality one can find. This is the 2nd one weve bought. Amie was our saleslady and never pressured us and was well informed of the right kind of mattress for our problems.

Ke
Review №32

Wonderful customer service! Amie is very knowledgeable and answered all my questions thoroughly. I highly recommend Brothers Bedding!

De
Review №33

My daughter and I went to Brothers Bedding and purchase a queen size bed . We have purchased a twin and a king size bed there before can say enough about the company .You can buy a cheaper bed somewhere else but how many will you have to purchase over the period of the warranty of a brothers bed Do the math . Great bed great price lovely people . Oh buy the way my grandson want to stay with the sales cleark .

Kr
Review №34

My fiance and I purchased new bedding this weekend. Jack was our salesman and was incredibly helpful and knowledgeable without being pushy. I wouldnt hesitate to refer a friend to do business with them.

J.
Review №35

Im very picky about the mattress Im sleeping on, not to mention they are not cheap so I wanted to make sure I made the right choice. I spent close to an hour in the store with Amie, and came out a very happy customer. She was very patient and friendly and went out of her way to make sure I got the mattress that I was comfortable with. The day before delivery received a phone with a time the next day for delivery, and the guys showed up on time and were also very friendly. Ive had the mattress for a week now, and so far Im loving it. No problems with my back, and I seem to be sleeping all through the night again. Definately would reccommend spending the extra money to go see these folks.

St
Review №36

FANTASTIC buying experience. Great price, easy to work with, and love our new bed!

Ma
Review №37

I needed a new mattress badly. Amie helped me find one that was felt amazing and was within my budget. Its been about a month and ive probably never slept so soundly!

Li
Review №38

Bought my mattress and box spring here, excellent custom made products and warranty cant be beat! Best ever!

Do
Review №39

Amie was extremely helpful today. We purchased a bed, which is to arrive on Friday. Looking forward to a Great nights sleep.

ja
Review №40

GREAT !!!, First rate and first rate products. Always used Brothers Bedding, never had one break down or get weak.

As
Review №41

Jack was every helpful and knowledgeable about my new mattress for my daybed. This is my 3rd mattress for my baybed and thanks for all your help

Ch
Review №42

Great staff very helpful, very happy so far with bed(only had 6 days).delivery on time very courteous.

Ca
Review №43

We have a good attention of rhe saler andrea wood I like so much the she make good explication about the mattress this was the reason why I take the decisión to buy she is a excellent sales

Ju
Review №44

The store is very nice. The salesperson was great.

Ri
Review №45

Great place to shop

Da
Review №46

Great people & they have a clearance room also.Plus they have financing available.

da
Review №47

Great buying experience with Jack...very helpful with our purchased

Br
Review №48

Best bed buying experience Ive ever had.

m
Review №49

Sales number 363817 likes the bed and had a good experience.

Ma
Review №50

Jack Andel was very nice and helped me very well.

J.
Review №51

Good store. Good customer service and it was easy to do business with them.

Ru
Review №52

I was looking for flip mattress and stopped at the Broadway Store. I was made very welcomed by a very very kind lady by the name of Amie who was so helpful

Be
Review №53

Great store, friendly and helpful employees.

Ma
Review №54

I highly recommend this store

A
Review №55

Nice staff!

Ke
Review №56

Very friendly and professional salesperson

Jo
Review №57

Never liked the service here.

Information
47 Photos
57 Comments
4.8 Rating
  • Address:5610 N Broadway St, Knoxville, TN 37918, United States
  • Site:http://brothersbedding.com/
  • Phone:+1 865-686-5716
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:1–5PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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