Klaben Ford performed the works (oil change, tire rotation, etc) on my 2017 GT350 Shelby. All went as expected. On line scheduling was easy and Klaben was ready for me. Nice lounge while you wait. Staff was courteous and helpful. Staff was not very familiar with unique Shelby requirements for oil change so original cost estimate was not accurate. I, however, had previous oil changes so was not surprised by final costs to complete. I would recommend Klaben.

Klaben service dept. has always given me top service. I recently had body work completed at the collision center. The body shop is top notch. I take great pride in my truck and was very impressed with the repairs. Also wanted to give a special thank you to them. As they were taking the truck to the service department to get the taillight reprogrammed, they discovered that the AC and windows would not roll down. By them realizing this, it uncovered a damaged wire from the impact of the accident. Thank you for the excellent service.

Communication is important to me. Mona called and returned my calls promptly to accomplish the repairs. Also because of their high standards they put new lug nuts on the wheels without charge because they couldnt reach me. Thank you Klaben Ford for your integrity of your dealership.

Got oil change and brake service less than a week ago. Truck will randomly turn off (at a stop light) and will take minutes to hours to turn back on. Truck had never done this or anything remotely close to this before. Customer service was great but quality product and outcome disappointing. UPDATE: Klaben addressed the issue immediately and found a solution quickly. So far so good, thank you for the quality service and product

The team at Klaben are wonderful. I brought my Lincoln in with a warning light and despite being incredibly backed up, they were able to replace the sensor, and change the oil. I have an extended service warranty so they also rotated the tires and washed the car as well! Everyone was super friendly and professional. They called when they said they would about 2pm each day to update me and the car was done by the next day. Wonderful team, wonderful service. Im from out of town and I was impressed with Klabens dedication to service. Thanks for Joe French and the whole team!

After a less-than-satisfying experience The Klaben Team stepped up to make it right. They went above and beyond to see that I left with a positive outcome. I would, and do continue to recommend them for Ford work.

Klaben is top notch in car repairs. We are happy with the repairs done. A long overdue tune up certainly improved our Escapes performance too!

I drove right up, and the gentleman who helped me came right to me and was friendly and explained everything to me that was going to be done. They quoted me an hour and it only took 45 minutes. So fast and friendly service! I purchased my car from this dealer as well so I trust the company and the people in it. I highly recommend this service department.

It was time for my front brakes to be replaced. Sean was super helpful in guiding me through the process.He then took the time to explain how my tie rods are an integral part of my steering system. This type of customer service is the reason Klaben Ford Lincoln has earned my repeat business.

Could not ask for more from the service team. They are exceptional and this visit was the best!

I’ve been coming to Klaben Ford for the past six years (2 trucks) and they have not failed to impress at every visit. Mike Brandvold, their senior service advisor, is a consummate professional. It is rare these days to deal with honest and knowledgeable men and women so it is refreshing to come to Klaben and experience great service! Great to see you as usual Mike!

Everyone was very kind, professional and helpful. They work with my schedule and never pressure me into something I dont need or want.

Awesome dealership. I have always been treated wonderfully. Mona Crooks in service handels all my appointments and Michael Cooney is my all time favorite salesman

Had a 60,000 mile check-up. My 2016 car is like a brand new car. It runs smooth, feels tight and solid. Klaben mechanics were thorough and did quality work. I highly recommend keeping maintenance up to date and doing the scheduled maintenance because it keeps the car like new!

Everyone is always friendly and helpful. I always know Ill be treated fairly. I like the Loyalty Link. Mike Brandvold is my service manager.

Had my 2014 Silverado smashed by a semi while I was parked and had to find a good repair place to fix it. So I called up Klaben and like every time before they did a high quality job! Extremely professional, very informative and there is always someone available to answer questions. Special thanks to Steve Workman for all his help.

Brandon & Tom were quickly on top of my unexpected issue. Rental & paperwork was ready to go so that I wasn’t too late getting to work. I was very happy with the efficiency & professionalism of my experience both from Brandon & Tom!

Service was efficient. Tyler was great!

Always receive great service when I bring my car in for service. Mona is always helpful, as is the rest of the staff there.

Mike was great to work with. Very knowledgeable - taught me a few things about new cars that I wasnt aware of. Would definitely return.

I purchased a new truck, Im very happy with the transaction, thanks Chris Moldas. Also thanks to Steve Workman from the body shop for directing me to the sales department

I had The Works done. They did a professional job, on time, and received a call when it was done. Very timely. Also washed my car.

We had to fix the cable that allows the shifter to put the transmission in gear, reverse, neutral. We also had to fix the rear brakes. Klaben was more then fair. The staff was courteous, and the manager was extremely kind and knowledgeable. I highly recommend them.

Kim Wolfram and the entire service department did a wonderful job on my truck repairs, kept me up to date as repairs were done.Also would thank them for the excellent job they did cleaning my truck. Great team to work with. I will always refer Klaben Ford to everyone that needs work done.

Easy in and easy out. Mario always does a great job of taking care of my needs.

I would highly recommend Klaben for your service needs. They get your vehicle done in a timely manner and are so nice!!

Grandson got in the car accident they took care of this very quickly very professionally consistent updates on where we were at with the car ready sooner than promise and the car looks beautiful ❤️

Great place for all your needs. They keep you updated on progress. Excellent customer service.

Good people. Mario, my service advisor was honest in his time estimate and kept me informed. He was also very good getting my work done. I have to drive by three other Ford dealers to get to Klaben, but plan to keep it up.

Came in for my 30k service and I had a water leak coming in through one of my cab lights. How disappointed I was to learn that the Ford extended warranty did not cover a seal issue. Over a thousand dollars spent on an extended warranty and the first time I use it, it does not cover the repair. I will not make that mistake again. Bad job Ford Motor Co., Bad Job! I love Klaben and their staff. Top notch.

Ive been researching service departments for my 2016 F150 and decided after combing over reviews that I would see for myself Klaben Fords service. I went in for the typical oil change service but while they had it I asked if they would check into a slight vibration Ive been noticing. Mind you there are no lights indicating a problem, just my knowledge that something was amiss. After extensive diagnostics, plug check, coil check, compression check, etc, they determined that something in #8 cylinder was causing the issue. After pulling the head they found a piece of tape partially covering the fuel port limiting the amount of fuel into the cylinder causing a miss which created the vibration and or hesitation I was feeling. Thanks to them my new used truck, purchase 10 months ago, has been repaired and running better than ever.

The staff is great, and professional. The only reason why the rating is a 4 instead of 5 is because of scheduling. I scheduled online and when I showed up for my appointment, I was told there were multiple others that were scheduled at the same time. They would get to me when they could. I wasnt in a hurry so it wasnt a big deal, but still I thought thats why I scheduled online.

Very helpful and patient. Car was in four times before they were able to solve the issue.

Tyler was great! The check engine light came on in my car and he was able to get my car in the shop and repaired quickly! The Klaben service team always does a excellent job taking care of me and my vehicles. I would highly recommend!

This service center followed the same great service that I received at the other klaben centers. I always recommend klaben.

Kim Wolfram is my service writer and I recommend her to everyone. Kim has been in the automotive industry for a very long time. She knows her stuff. She is always prompt to call back, courteous and completely honest! She explains in detail what is going on with my vehicle. She listens. I will continue to take my vehicle to Klaben and will always go to Kim.

My navigation system was not working consistently. The dealership was very thorough, and after completing numerous test determined that it needed to be completely replaced. They gave me a car to use while this process was being completed. I received updates as often as needed and the manager called me to check on the success of the insulation after I received my car back.

My car was making noise when I would change lanes at high speeds. At first they couldnt find out where it was coming from. The service department kept working on my car until I was satisfied.

Service area is set up great, pull in like a valet service lane and they meet you and get you taken care of.

Klaben is the best!!!! Everyone there is so friendly and professional. The waiting area is top notch. Something as simple as having a window where you can look outside makes a world of difference. Not to mention the TV the Wi-Fi everything is outstanding!!!!!!! Everyone should buy a car here and continue getting service at Klaben. You wont be disappointed.

The service department at Klaben is amazing. They take customer service so seriously. They treat you like a person and make always make each experience personalized. I have never had customer service this good anywhere.

Overall experience was pleasant. Work was performed efficiently, properly, and cleanly.

I really appreciate the efficiency of the Service Team. Mike, who handles my scheduling, is always prompt and delivers what he has to do in a reasonable amount of time. The service is definately a value. Over the years, Im pleased with the work.

Joe was excellent. He went out of his way to satisfy us as the necessary part took about 3 weeks.

Sad we bought this car at Vermilion Lincoln dealership with 15 thousand miles. Certified pre owned. We have had it at the shop more then we had it home in the first 30 days. So happy Klaben was the nearest dealership to our home. Mario worked with us and was very understanding and accommodating with our problems. For sure we will be doing any future needed business with Klaben.

Front brake failed on a 2000 E250. They took the van in right-a-away and repaired the front brakes. They were very helpful and friendly.

Excellent service and very professional. I felt it was a fair price for the damage repair I needed done. The repair looks great and it was done timely while I waited. Thank you!

I get my car serviced here because of Monas outstanding customer service!

Ive had a few issues with my car in the past, and after being introduced to Mike Brandvold, Klaben is my first choice whenever I need to get work done. Mike has always been professional, friendly, and most importantly honest with me about what I need to have done and how much everything will cost. The waiting room is fairly comfortable, and its consistently cleaned and sanitized, as well. All of my friends in the area who need car repairs done get glowing recommendations from me about where they should go and who they should trust with their vehicles.

Mike is always gracious and helpful. I was in and out in no time.

My service writer Kim is very professional explains everything in detail appreciate the work they perform thank you

Very professional service/communication from desk personnel to mechanic.

Once again they did a wonderful job. I only take my cars to Klaben Ford for all my auto repair needs. Oh, its also the only place I will buy a car from, I trust them implicitly.

Klaben Ford team are the best, they treat you like family. Recently had service to my my super duty Mike Brandvold is my service writer. He used to be a mechanic there so Mike knows what’s wrong and can explain simply what the problem is. Mike give great advice tells what needs fixed now and what can wait. He always gets everything done as fast as possible. No other place I would go.

My transmission had gone bad out of state. While the Ford down there did not help, Klaben went above and beyond to get my car home and get it fixed well within the time they estimated. I have always been a fan of Klaben

Pleasant as usual, Kim Wolfman was the greatest you will always have our business.

Brandon Brinko worked with me the whole time and made what I was expecting to be a awful nightmare into a peaceful daydream! Thanks Klaben.

Very professional and very helpful. Kept me updated on the progress of the service. They were very mindful of my time when they ran into some unforseen problems.

Tyler was great. Excellent service and Very professional. Ill definitely be back.

Did not make an appointment due to my work activity but was able to have my automotive services done !!! Was pleased that they were ready to do the work my vehicle needed to FORD specifications.

Expected wait time was almost exact. The waiting room was comfortable,

The service was good. A service rep greeted me upon arrival & performed the service I requested. Thanks for the good service.

Everything went great. Had a remote start installed and they got it done in no time.

My service advisor was professional and was willing to go the extra mile to make my overall experience a positive one. Tyler S. is the best service advisor Klaben has. I will not deal with anyone else.

I had my daughters car serviced at Klaben Ford in Kent. I worked with Tyler. I appreciated the time he took with me and his honesty.

Love the service everyone is so nice.I drive all the way from Cleveland.Love Them

I was glad to have the Takata airbag in my steering wheel finally replaced by recall eleven years after it was assembled into my car. I was also happy to have the DOT3 fluid flushed from my braking system by recall with DOT4 fluid. I did have some wheel paint removed during the operation by apparent leaking of the front calipers onto the inner rim surface.

Tyler was great! He helped me out and got me everything I needed, while staying within my budget! I will definitely be coming back and recommending Klaben to EVERYONE I know! Thank you!

I’ve been a customer for many years now and whenever I go in, Mike Brandvold always takes care of my car and explains everything in a easy way to understand. Very professional. I trust him with all my car problems and trust me it’s a lot! Very satisfied with Klabens costumer service!!

Plan to sit for atleast 2 hours. They are extremely busy as a dealership. They have a room an patio to relax in while you wait. Did exactly what I asked am even got a free car wash.. But expect them to bug the hell out of you starting days after your visit for a review on google... Seriously like 2 emails an multiple phone calls.. Ugh.

Great service. Had appointment for The Works and was taken in at the listed time. Service was fast. Greatly appreciated.

THIS WAS THE 2ND TIME IN 2 WEEKS THAT THE AUTO START/STOP QUIT WORKING. THE CAR WAS IN YOUR SHOP EACH TIME FOR 2 DAYS. NOW THEY INSTALLED A NEW BATTERY UNDER MY NEW CAR WARRANTY AND I HOPE THE PROBLEM IS SOLVED. WHILE TYLER WAS POLITE AND TRIED TO KEEP ME INFORMED, MY TIME WAS UNNECESSARILY WASTED. MY 1ST TIME IN WAS SUPPOSED TO BE TO INSTALL A BLOWER MOTOR.THEY HAVE BEEN AWARE OF BLOWER NOISE BUT IT NEVER WAS SOLVED . WHILE TYLER SAID THEY INSTALLED A NEW MOTOR, THE WORK ORDER DOES NOT SAY SO. IT SAID THE NOISE CAME BECAUSE THE CABIN AIR FILTER WAS NOT SEATED PROPERLY. WHY DID THEY NOT CORRCT THIS THE PREVIOUS TIMES I CALLED IT TO TYLERS ATTENTION? MY TIME WAS WASTED AGAIN AND TYLER COULD NOT AFFIRM IF THE BLOWER MOTOR WAS INSTALLED. I PERSONALLY DO NOT THINK IT WAS EVER CHECKED WHEN I 1ST BROUGHT THE CAR IN FOR THE BLOWER NOISE.I HOPE SERVICE WORKS HARDER TO RECTIFY PROBLEMS THE 1ST TIME CUSTOMERS BRING THEM UP.

I visited Klaben Ford Lincoln in order to test drive a Mustang Mach-E. I was assisted in this process by Robert Simon, who was very accommodating and scheduled me to come in immediately. I ordered a Mach-E through Klaben via Fords web site, expecting delivery a few months later. Much to my surprise, the exact configuration I ordered showed up in Klabens inventory. I contacted Robert to see if I could purchase that one instead, and I did! Buying the car from Klaben was a very smooth and satisfying experience. Robert made sure all the details were taken care of and everything was ready from the moment I walked into the dealer. There was no attempt to sell me additional products and they made it clear that customer satisfaction was a top priority. Denise Alcorn in financing also provided an effortless experience in setting up the new Ford Options purchase plan, at the price that was originally agreed to with no surprise fees. When I inspected the vehicle before purchase, I noticed a manufacturing defect. Tom Alcorn from the service department came right out and inspected the car and agreed that it was a defect and, after conferring with the manager (who also was out there looking at the car with us) that they would note that they would replace or repair if I so desired as part of the purchase agreement. Robert delivered the car to my house and I signed the paperwork at home.Until now, I have always walked into a car dealer prepared to fight for my rights, endure numerous sales pitches, and work hard to avoid being scammed. Klaben Ford Lincoln provided the exact opposite - they were friendly, up front, and fair in everything they did as part of my purchase. Robert has continued to follow up to ensure my satisfaction, and I honestly dont know how the purchase could have gone any better.

My vehicle will always be serviced by Klaben as they are so thorough, respectful + honest. Always a good experience. Thank you!

Mike Brandvold did a great job of understanding what I needed fixed on my car. Hes always courteous and professional and goes out of his way to make sure Im satisfied with the repairs.

Always a great experience. Friendly, fast and efficient with attention to detail before and after a service!

Always professional and friendly. Kim is the best service writer

Mike does a fantastic job making sure things are right. If on the off chance something is wrong, they make sure to correct it ASAP. I will continue to go here and recommend Klaben to people I know.

I absolutely love the team at Klaben. They get me scheduled for service when I need it, and get me back on the road in a timely manner.

The service was due to a system recall. The part took longer than planned, I loaner car was provided I received updates to keep me updated on the progress until the work was completed.

Just had my oil changed and everything well great and everyone was very professional and Covid-19 safe!

ALWAYS FRIENDLY, BEST VALUE, WILL ALWAYS SHOP AT KLABEN

Great service and work was done as promised. Mike Brandvold gave estimates and communicated effectively during the process.

During a routing tune-up a bolt was snapped and additional costs were incurred. Tyler communicated with us throughout the entire process and the service tech worked to get the fleet vehicle completed in time for it to be dispatched. The engineering on the 2017 Transit needs some work.

Tyler was great at getting all of my repairs set up and taken care of.

After my purchase of a certified pre-owned Escape Tyler in service helped me get my remote start that is must for me. Great service!

Kim in service is always great getting me in and out and keeping me informed on my vehicles status and needs! Thanks!

They did a very good job on the work they did on my door.

Service department has great communication and is informative. My past experiences at other dealerships was always be ready to argue and fight about things . I have never had an issue here absolutely great !! . Ever been prepared to argue with someone and then not have too ? Its a nice feeling.

My truck was checked all over . Checked all my lights checked my battery filled my washer fluid. Then I was sent to the waiting room where they have refreshments and TV to watch. While my truck was being serviced.

Mario is the most awesome service writer that Ive ever came across!

Joe French saves the day, again!My wife and I both needed service on our cars. I was installing a remote start on her Fusion for Xmas and also needed eheel alignment.Mine needed tires, brakes and an alignment as well.Joe got them all done one the same day, with car washes to boot!Love all the advisors and techs at the Klaben Service Department!

Everything was great! Kim is the best!

As always Mike B. and the service Team did a great job!

I went there to check out a slow leak in one of my tires, and also oil change and new wipers. they did a awesome job!

They always give me the best service at the best price.

Service Advisor: Mario P. 10/10 qualityVery quick, professional, and easy service.

Pleasant. Explained why battery would take an hour to exchange.

They are mostly on time, do the work I need and dont try to get me to do stuff I dont need

As always I was treated above and beyond. Mike Brandvold was exceptional