user
Don Joseph Toyota
1111 W Main St, Kent, OH 44240, United States
Appearance
Don Joseph Toyota
Comments
ca
Review №1

Love this dealership...always professional and considerate..never pressure. They are the best! Have bought 3 cars there and always satisfied.

R.
Review №2

Excellent customer service from each point of contact. Sales, Management and Finalization. Clean Showroom, very reasonable prices. We purchased a used Prius and look forward to many miles.

He
Review №3

You can eat off the floor in this place.Went in for a family car airbag recall install.Impressed and actually thought of buying a new car.Most cost more than my first house including taxes and insurance costs so its back to the Van by the river...

Mi
Review №4

This was by far the best car buying experience I have ever had. Over my life I have purchased 5 new vehicles and this one was the most enjoyable. Don Joseph Toyota is doing it right. Everyone I met has the best attitude, polite, friendly and professional. Everyone knew their job perfectly. I got a very fair trade in and all the paper work etc. went just perfectly. Tom Powers, Dale Burnside and Betsy Garland was the team I worked with to make the purchase, get the financing and set up the maintenance schedule. I love my new Camry and would highly recommend Don Joseph Toyota to anyone in need of a vehicle. Thanks again to everyone for all your help in making this car buying experience one to remember.

Ra
Review №5

I would NOT recommend anyone shop at this dealership!Im convinced that this dealership doesnt trust its customers. I am looking for an entry level 16 year old car for my 16 year old driver (definitely not a top end purchase). They had a car that we were ready to buy...CASH. All I wanted was to take it to my personal mechanic who works on ALL my cars (I trust him like I trust my Doctor). Anthony (who must be the Manager of Sales Prevention) would not let this happen. Said it was against the dealership policy. He said I could take it to any mechanic within 10 miles, but not the 27 miles to my mechanic. When asked how he would be able to control this, he said they would put a tracking device in the car. Anthony must be hiding something on this car. I wanted to do this because in 2020 we purchased a starter car (at this same dealership) for my daughter (same low end purchase) and didnt take it to my mechanic. Within 3 months, needed to replace the starter as well as the AC Compressor. My mechanic would have spotted this. So, thats why I wanted to do it this time. Not to mention, we have been to at least 4 dealerships looking. NOT ONE required a picture of my insurance as well as all the coverages (including my deductible). Ive no problem with this, but it sure did set the tone out of the box.Anthony, Manager of Sales Prevention at Don Joseph...Employee of the Month! General Manager of the dealership, Anthony needs a promotion! He single handedly prevented a sale by not working with a customer. He probably knows there is something wrong with this car and didnt want a real mechanic to identify it.Shameful.

Pa
Review №6

Ganley just bought Don Joseph. Too new to rate highly. Service was quick but expensive. No coupons yet for a discount but they will honor Don Joseph coupons so hurry up and go to use them!

Mo
Review №7

I now go here every time I need an oil change. I used to go to valvoline but they could never seem to figure out how my car works and they were over priced. The employees at Don Joseph Toyota are always extremely nice and helpful, plus they are definitely more reasonably price. Another great thing about coming here is that they are always quick and get the job done wonderfully. I could not recommend this place enough, make sure you ask for Dan because he is absolutely amazing.

Na
Review №8

Excellent customer service from Gary Shultz when purchasing my new 4Runner. Went the extra mile to get the features I was looking for and very forthcoming with pricing/meeting my budget.So excited for all of our upcoming adventures!

Ca
Review №9

Recently purchased a new 2021 Venza from Don Joseph. The full buying process from sales to financing went very smoothly. I would highly recommend working with Gary Shultz as he was very easy to work with and went above and beyond the whole time! Thanks Gary!

De
Review №10

My entire experience with this dealership was amazing. The customer service is truly the best I have experienced. Every person I spoke with was competent, polite, respectful and genuine.I received the price I wanted in this purchase.I will definitely be back!

Br
Review №11

On July 20 called the dealer about fixing my 2013 Toyota Sienna to them what i was looking to do and parts guy said may want to talk to service. Talked with service they told me to stop by today July 24. Was told they were only looking to order parts to fix a warranty item witch i didnt know was covered outside of our warranty that expired. As were waiting me and my youngest Dan Varnes came out with great news that the parts happened to be there to fix the issue. This will make our vacation coming up a lot more enjoyable knowing that they fixed the van when we were not expecting it. Thank you Dan and the Don Joseph family for making us smile!

ra
Review №12

Excellent service at the Parts department…Very knowledgeable …Service oriented….Helped me find the air filter needed for a vintage CamryPlus, very good prices for a hard to find item…Thank you!

Se
Review №13

I recently traded in my 2020 Tundra and it took about 3 weeks of downsizing to regret my decision. I looked into switching to a different brand because I wanted to experience something new. I looked into buying a Ram, Ford and Chevy and had nothing but issues trying to buy one. Every dealer I spoke with lied and played games with pricing and did not want to make a effort on there end to try and make a deal. After about 2 weeks shopping around I simply made a phone call to Don Joseph, and was given the best price available and what I also believed was a fair price. I did not have to fight or go back and fourth with a salesmen and was able to do everything over the phone and saved a tremendous amount of time. The sales manager Anthony was awesome to work with, made everything very very easy. His entire team was great as well. I live 5 minutes from my local Toyota dealer and yet I still choose to drive 45 minutes out of the way because of the service you get from Don Joseph Toyota. Highly recommend anyone looking for a vehicle to shop with Don Joseph Toyota.

Ma
Review №14

Looking for a certain used car with certain particular features and price when we called Don Joseph and talked to Bill. He didnt have anything on the lot at the moment but he offered to keep his eyes open. I took him up on the offer. Within a couple of days he called with the perfect car. It was immaculate, had all the features that she was looking for and at the budget that she set. Couldnt be more pleased. I would not hesitate to recommend Don Joseph Toyota to anybody I knew. And in particular, ask for a Bill. Hes very honest, upfront and attentive!! Thanks Bill! And thanks Don Joseph!

kr
Review №15

Service scams, make sure you look at the service you asked for and check to make sure it was done. I brought this to the attention of Jess Joseph, and she only offered an apology/refund for that visit. For the past two years, I was told that the maintenance in my Toyota Maintenance log was being completed. They stamped and initialed my book, yet the invoices/workorders dont match the items in my log. After checking underneath my vehicle, my grease points were so dry, that old grease was non existent. My cabin air filter never changed, this is an easy one. Right in your glove box. Tires not rotated, usually you can see hand prints on the rims. 2 Years of maintenance that was suppose to be performed to uphold my power train warranty were pencil whipped. If you scam and fraud one customer, you are probably scamming more. Even windshield wiper fluid, they never fill. Buyer beware.The service advisers are nice and have great smiles.

Le
Review №16

After my 2017 Rav4 was totaled I was in the market for a replacement. I looked around at all the local dealers and ended up buying a one from Don Joseph. This was literally my best car buying experience ever. Tiffany provided me a very competitive price quote, Steven handled the sale, and Dale was great with all the paperwork. There was no pressure and everything was handled professionally and quickly. If you are in the market for a Toyota I highly recommend you check with them before making your next purchase.

Vi
Review №17

It was a service call today. I received fast, professional, and personal care. My issue was handled and I was kept informed the whole time. Thank you Don Joseph Toyota!

Ke
Review №18

I brought my 2021 Kia Forte to this dealership for just an oil change, and now I’m going to keep coming thanks to the excellent service and professional treatment by the service staff, especially Dan Varnes, my service advisor. He did an excellent job and made the process smooth and simple. Can’t recommend him enough.

Ma
Review №19

Awesome service at Don Joseph Toyota. Even though I don’t own a Toyota, their service department is always able to accommodate my Chevy truck and take care of any concerns

Jo
Review №20

I had the best experience at Don Joseph, all of the staff were so friendly, and my car salesman Steven was amazing! He had an answer for all of my questions, and I never felt pressured to get anything like other places I’ve been to. I absolutely love my new car and thank you to all of the staff for making it happen!

Jo
Review №21

Sharing a very positive customer buying experience @ DJT on our 2021 RAV4 Limited - Hybrid purchase of 8/31/2021. From the first meeting with Tyler Bonina, Product Specialist in July through yesterdays delivery date, the DJT team did a great job in the price negotiations such a no-cost additions & a matching external benchmarks on the 2010 RAV4 trade-in value.As the current chip shortage lead to questions on the vehicles production date and delivery date, Tyler kept us abreast of all relevant details. Yesterdays vehicle turnover process of over 1 hour was performed by Tyler in a complete and non-rushed atmosphere, until we felt comfortable with all the new bells and whistlesJob well done..

li
Review №22

This is the second vehicle I have purchased from Don Joseph Toyota, and I can’t imagine ever going anywhere else! Ryan Dodge was my salesperson for both cars and he his fantastic. His no pressure, reassuring, friendly attitude far surpasses any auto salesperson I have previously encountered. He’s the reason I bought a second Toyota! I just don’t want to deal with anyone else. I would recommend Ryan and Don Joseph Toyota to anyone looking for a car. Thank you for making it such a pleasant, positive experience.

Br
Review №23

Came across a decent looking used vehicle for my stepson here. I called and spoke with Tom Powers about the vehicle, letting him know what I’m looking for. I asked for some more pictures, and he sent them soon after. He was very honest and sent some pictures of rust areas, which I was not wanting. I appreciate the honesty for saving me a 2+ hour round trip drive. If you’re looking for honesty and integrity, Tom and Don Joseph Toyota should be on your list.

A
Review №24

Thanks to Tiffany Lucas, Gary Schultz, Don Grand, and Dale (Finance) for a good car buying experience on a used SUV. DJT found me competitive financing and I was out the door pretty quickly once I decided on this vehicle. I especially appreciate this dealer did the right thing when a mechanical issue soon arose -- and they repaired at no cost to me without any hesitation or argument. I love my new SUV and would recommend DJT if you are in the market for new or used vehicle.

Ch
Review №25

Went in just for a test drive. Justin Young was very helpful. No high pressure sales, he actually showed us a trim line that was less expensive than what we originally looked at because it had all our must haves without the extras.

Ka
Review №26

My boyfriend and I had a very positive experience with the dealership and with Mr. Tom Powers our sales guy. We were just out looking for a good used car for myself. While we didnt find what I was initially looking for (a Honda or a Toyota), with Mr. Powerss help we found the perfect little Ford Fusion at a very good and fair price. Good guy and good dealership. If Im ever shopping one day for a new Toyota, or if Im looking for another used car, Ill be sure to come here first to work with Mr. Powers again!

Da
Review №27

STAY AWAY.Went in to look at a used car which was listed as a mid level trim. The vehicle was not the trim level as advertised or priced and was an entry level trim. After calling them out on it, they reduced the online price to the price on the actual sticker on the vehicle. After deciding not to do business with them due to this, they decided to run my credit ten days later without my consent or permission.DO NOT do business. Very shady business practices.

Am
Review №28

I went in to hopefully purchase my first brand new car not expecting to. Tom Powers was amazing and made sure every step of the way that I was comfortable and wanted to continue the process. They were fair on my trade and explained every number to me. Finance made sure i got the lowest rate they could get me without me having to ask if they could do better. I have never bought a car without someone with me to help through the process, but after a short 10 minutes I felt confident I was in great hands. I have zero negative things to say.

Me
Review №29

I recently just went through my second Lemon Law battle with Ford. I was looking for a RELIABLE and WORKING vehicle. I travel for work and only purchase new vehicles. I cannot risk being stranded on the side of the road in unfamiliar places. A friend recommended Don Joseph Toyota, and let me say this dealership did not disappoint 👏. Ive also recently been a victim of identity fraud so my credit score had taken a hit. The sales rep Ryan Dodge, Ashley Williams in financial services, and Jess Joseph all went ABOVE AND BEYOND to work with the bank to help get me the best deal on a brand new 4RUNNER! I have had my 2021 4RUNNER SR5 for almost a week now and I am in love with it ! I cannot thank the team at Don Joseph Toyota enough for making my experience easy and smooth...putting my mind at ease...and being so kind and helpful! I wouldnt recommend another dealership! This place is TOP NOTCH!

Di
Review №30

I wrote a review yesterday after feeling so frustrated about Toyotas policys regarding lemon cars. Actually, frustrated with myself for not filing a lemon law complaint after two events. Nick was generous with the rental and the work the service techs did to try and solve the issue.

Do
Review №31

Very rude and slow definitely not going back ever for free service 👎🏻👎🏻

Ki
Review №32

Don Joseph’s service is amazing AGAIN! This is the second vehicle I have bought from Don Joseph. (2 since 2006. I keep my vehicles a long time) The car salesmen have both been great. But the service I receive is amazing! I scheduled a routine oil change today. During my service inspection that they do routinely when I come in, I was informed that I needed new brakes. Honestly, I didn’t notice they were not working that well. But afterwards, what a difference. Honestly, I am NOT a car person. I am so thankful that I can count on Don Joseph to take care of things BEFORE they become a problem. Their service department truly is peace of mind for me!! Thank you John Blazsik!

De
Review №33

After 3 months of searching and test driving cars I found Zach at Don Joseph. He was sincere, informative and trust worthy. His customer service and response time was amazing. He took the time to understand what I needed and what would fit my budget. Just a great guy and I plan to purchase another car from him in the future. As for Don Joseph they are just as amazing. The transaction was super fast and pain free. I did NOT spend my entire day there. Thank you Zach, Ashley and Don Joseph for providing a great experience.

St
Review №34

Never come without an appointment. Under staffed. Dont bother with warranty unless you dont mine making the trip back for cancelation if you sell or trade your vehicle in. Take your vehicle for an inspection if buying used I purchased 2016 mkz and the moon roof is off track. Purchased when it was snowing, didnt check for until next day and was to late.

Di
Review №35

Service department timely and professional. Thank you.

De
Review №36

Great service. Polite and courteous.

J
Review №37

Weve purchased three vehicles in the past two years from them. Theyre a great car dealership, I would highly recommend them.

Da
Review №38

I needed a rental car and I spoke to a nice lady. Eventhough they couldnt help me she did try.

Ha
Review №39

Went in for the checkup. They did it very fast. Loved that. Had that US communist president on TV. Had to walk it off and by the time I calmed down the car was ready.

Ke
Review №40

Took vehicle in for service. Oil change and inspection. Job was done quickly and I was on my way. Friendly staff, reasonable price. What more can you ask for.

Lu
Review №41

I am a difficult to please customer but Jay Lyons did just that! He was patient and answered all of my questions. It took several weeks for me to actually show up and take delivery of the 2021 4Runner but Jay stayed true to his word and met me at the door with the keys. After a quick spin, i was in and out in less than 15 minutes, just like Jay said. Bravo Jay, keep up the great customer service! I will be back when I need another vehicle! Peace+

Tr
Review №42

Took my car in for an appraisal and the appraiser didnt want to give me any time he just walked around it did even take fir a drive. Will not go back there .

Fu
Review №43

If there is 0 star I would give it to them.

Do
Review №44

Good place to get a nice car or truck

Ca
Review №45

Excellent service always.

Co
Review №46

Five stars. Big thank you to Gary Shultz for making everything so easy. Would recommend him to anyone looking to purchase a vehicle. Also thank you to Tiffany and Ashley for the help along the way!

WA
Review №47

IT WAS PROBABLY THE BEST SERVICE FROM A DEALERSHIP THAT I HAVE EVER HAD

We
Review №48

Excellent service, great people. Well continue to take our business to Don Joseph. 👍🏻👍🏻

Aa
Review №49

Ive gotten my past two leases from DJT and have been pleased. I didnt have a single problem with my 2018 Rav4 and just picked up my 2021 version yesterday. I appreciate that Jay Lyons has a great attitude. He gets me in and out with no hassles and is upfront about everything.

Ja
Review №50

Incredible service, Frindly professional staff. No pressure sales. We worked with Jay and could not be happier. He listened to what we were looking for. We told him around how much we wanted to spend. He came back with the perfect truck with more options than we initially thought were available for below the price we wanted to pay. Outstanding service. The finance manager Dale was so friendly with us as well. Highly recommend. Completely different experience then a competitor that we went to first. I also reviewed them on Google as well. (Look it up) I told my 10 year old son that this is how it should be when making a large purchase. Excellent job DJ Toyota!

De
Review №51

Had a great experience at Don Joseph! I first was contacted by Tiffany with the internet sales group, on my inquiry. She did an excellent job communicating the details of what I was looking for on a new lease for a Tundra. I was met at the dealership by Jay who did a great job making this deal quick, easy, and best of all hassle free! He was very polite, friendly, and extremely knowledgeable about the Toyota lineup. I have leased a few different brands at a couple different dealerships and I have to say this was by far my best experience purchasing a new vehicle. Thank You Tiffany and Jay for a great experience on my sweet new ride! I highly recommend the Don Joseph team to anyone in the market for a new Toyota!

Jo
Review №52

Employees were great.Service was fine.

St
Review №53

I worked with Jay Lyons and couldn’t have been treated better! Very accessible for questions and very detailed oriented. He did everything possible to ensure my car buying experience was awesome! I would highly recommend Jay and the entire staff at Don Joseph Toyota!

Co
Review №54

Bobby Knepper and the team ensured I had a great used car buying experience! I didnt feel rushed nor was I left waiting at anytime (thats happened to me a few times at other dealerships). The buying process was easy from start to finish. They offered competitive financing options and Dale Burnside in finance was also easy to work with. My final price was exactly what was negotiated. Bobby was friendly and professional and addressed all my concerns. I also observed strict attention to the safety of their staff and customers.I also would like to give Tiffany Lucas, Internet Sales Manager, a quick shout-out. She was quick to respond with my initial inquiry and at least 6 emails later I was on my way to Don Joseph Toyota to test drive vehicles. I hope the team there knows the value you provide to potential customers!-Corey

Gr
Review №55

Justin Young was the salesperson I worked with and he was extremely rude.

Wa
Review №56

A happy customer. Bill was great. Made the purchase very easy and smooth

Za
Review №57

I came in here with my only intention being to take a look at the Tacoma, but after sitting down with someone to talk about numbers (I was referred via the Costco auto program), the salesman, Ryan, I discovered that I could actually afford a lease on a new truck. The whole team at DJT was honest and they shot straight about a trade-in without givung me a run around. I did not end up trading in and opted for a private sale but they were honest about valuing my trade and I appreciate that much more that the old well its worth this...but needs xyz so surprise the price is cut in half! nonsense I got from the local Nissan guys. Ryan was informative and knew his stuff about the Tacoma, and was very receptive to the fact that I needed a 6 speed in my truck. He never tried to get me to settle for an auto (other dealers have) and the dealer located me a vehicle that matched what I wanted. No hassle for me. I will gladly come back and I will happily refer my friends and family (especially those who prefer three pedals over two)!

Ta
Review №58

Recently just purchased myself a new car, 2013 Toyota Camry SE, and worked with Tom Powers the entire process. He made car shopping fun and easy, always cracking a good joke when we were waiting for a response on something. I would definitely go back to Don Joseph Toyota time and time again and would always happily work with Tom Powers! Thanks Tom for making my first time purchase of a car less scary to deal with!

St
Review №59

Ive bought 8 cars from Don Joseph Toyota but I will never shop.there again. I stopped in yesterday and the sales person did not have the courtesy to even listen to me. he was TERRIBLE. he was so interested in telling me about the car he sold . all he cared about was himself. I left there and went to SUMMIT TOYOTA and was treated great. John H was friendly and fun to work with. Toyotas are great. don Joseph isnt

Ja
Review №60

Unlike the sales department, the service department is awesome! They really care about their customers and I appreciate it. If only the service at the front of the building was as excellent as the service in back! My advice- get your vehicle serviced at DJ Toyota always! But purchase your vehicle elsewhere.

Ca
Review №61

The guys in the parts department are very helpful

Ke
Review №62

I went to a lot of dealerships to find a new car and this was the one I had the best experience at! We had called in with a question in looking for a particular vehicle and connected with Gary Schultz. He was the great and worked with me on getting number on the cars I was interested in. Then I was able to make a decision based on what I wanted the most in a vehicle without feeling pressure to do so.The dealership itself was also great, everyone was nice and welcoming. Additionally, everything was quick and easy during the purchasing process. Ashley Williams did my paperwork and she was great too! I told Gary what I was quoted from other dealers for my trade, and gave me the most money for it than I was previously quoted with a deal Im happy with for my new car. Great experience! I would highly recommend working with Gary Schultz!

Jo
Review №63

First time buying a car, was alittle nerve racking, but Steven made it a quick and easy buying experience. He was thorough in the answers he gave to my many questions and made sure I had the options I wanted on the truck. I’d highly recommend buying from him and the Don Joseph team! I’m looking forward to many years of service from them and when it’s time, buying my next car from them. Highly recommend this great car dealership.

Be
Review №64

Very easy process to get out of my lease and purchase my car. Love this place!

Ro
Review №65

Great experience, the staff was extremely helpful, the selection was great- we found exactly what we were looking for. We highly recommend Gary

Me
Review №66

They were very organized and professional. Great service!!

Wa
Review №67

I am currently test driving a few top choice vehicles 2 decide what my next newer purchase will be. On the same day, I test drove a new Mazda CX 5 & a Jeep Cheerokee 4 cylinder turbo charge. Loved both.Both dealers just copied my license & off I drove.My 3rd stop was Toyota in Kent. I was not able 2 test drive a vehicle. I showed proof of insurance, no other dealer even asked. Since my current ins card did not say full coverage which I do have, I was unable 2 test drive! It is the dealerships responsibility 2 cover their vehicles, Not mine.I will go to the Akron Toyota dealer now 2 test drive. I wont bother 2 return to the Kent dealer for services either, lost my business.

Ke
Review №68

I went to Don Joseph Toyota to buy a 2019 Tacoma and my experience was so terrible that I felt I needed to share the details in hopes that I could somehow help someone else avoid making a big mistake.I negotiated a price of $34469 which is a decent price to pay per nadaguides. After signing I proceeded to inspect the vehicle closely for any damages, which I found rather quickly as you can see from the pictures (rear driver’s side and front bumper on both sides. It appeared as if the vehicle had been driven through a field. When I pointed these scratches out to the salesman, he called in the technician to try and buff them out. Which did not work because they were deep into the paint. Now here is where the situation begins to get shady. The salesman calls in his manager who tries to get me to take possession of the truck anyway. He does not offer any discount nor does he offer to repair the damage.Instead he tries to convince me the reasons that I should take the truck anyway are:* Black vehicles always show scratches under certain light even fromthe factory* Within a month I’m going to have scratches and chip marks in thepaint anywayAfter I asked for a discount, these are the reasons that he refused:* Because they are already taking a loss on the vehicle. (They tradedthis from another dealer so I guess its my fault that they didn’t inspectit as well as I did)* I was already given a discount (I don’t quite understand this one. Didhe mean that my negotiated fair price was a discount?)He finally tried to offer me:* An extra year of maintenance (What would that be? Two oil changesmaybe? Since I do my own maybe $30 each?)* He offered to give me the xzilon treatment for free (I guess this wouldprotect it from scratches… I think I heard Alanis Morissette singing“Ironic” either in the shop or my head, I’m not sure)He also acted as if I were the only one seeing the scratches. I pointed to the one in the first pic and he said “That’s part of the molding”. I said “No, the scratch above”. He said “That’s part of the molding”. I was getting perturbed at this point and my sarcasm kicked in… I said, “Do you see this molding line that you are talking about?... NOT THAT - I mean the scratches about a finger’s breadth above it. He then saw them.He finally said that I could wait until Monday for his painter to look at it, but, promised me nothing…It was time for me to walk.I wonder what they will do with that 2019 Tacoma Sport access cab (I’m not sure if it’s legal to share the vin number) I hope they don’t try to hide the damage from someone else...This story has a happy ending though. I found the same truck at another dealer (without any scratches of course - imagine that) and when I told them my experience at Don Joseph I got it for a little less $ and received a slightly lower interest rate.If you decide to shop here, make sure you inspect the vehicle closely. And remember, you are not required to take possession of a damaged product - even if you have already signed the contract and gone through the loan process.

Mo
Review №69

I don’t recommend at all, bad service !!!

Sc
Review №70

Great staff & great cars

Sh
Review №71

Recently purchased a car from Don Joseph. I received such great service from our salesmen Gary Schultz, thank you! Purchased the car during this covid 19 pandemic and would like to say that out of all the dealerships I have visited Don Joseph of Kent was the only one that followed all safety measures. Thanks again.

Ra
Review №72

Jay is fantastic! His character is so impressive, and he was so patient.We specifically drove an hour to deal with Jay instead of going local, as a result of dealing with Jay in the past, and experiencing his kindness and work ethics. ❤️

Ma
Review №73

Betsy in service is one of the most remarkable staff members Ive met anywhere.

Ca
Review №74

Always good service and very courteous. The prices may be high but that is to be expected when going to a dealership. I have a Prius and no other mechanic can safely service my car.

Br
Review №75

My boyfriend and I both purchased our cars from DJ Toyota. I was able to get financed with no hassle for my lease and drove away with a 2019 Rav 4 and I love the car! Tom powers worked hard for both of us to get us great deals, gave his honest opinions and was really informative. He made himself available outside of work if we had any questions. I enjoyed doing business with DJ Toyota and suggest them to anyone looking for a great dealer

Ma
Review №76

Awesome, top notch service! I called in with a question in looking for a particular vehicle and was immediately connected to Gary Schultz. This gentleman actually listened to what I was looking for and within in 10 minutes called me back with the Exact car I was looking for.When I went into the dealership, not only was I greeted by several people with in the first 10 seconds of being there, everyone of them were very warm and welcoming.As for the purchasing process, I couldnt have asked for a better person to deal with. I told him what I was quoted from other dealers, not only would he matched it, beat it. Moreover, he was not overbearing in the slightest. Overall experience was a 10/10Ask for GARY SCHULTZ.....

ja
Review №77

Car shopping can be grueling, especially during these trying times. I recently purchased a 4Runner TRD Pro and couldn’t be happier and look forward to using it to its fullest potential! We had such a wonderful experience at the dealership, everyone was friendly and respectful to social distancing. Ryan Dodge is very knowledgeable and very personable; I would recommend him to anyone.... it says a lot when his last name is Dodge and he’s selling Toyotas🙃He went above and beyond ensuring my new car was perfect, and he even delivered it! Thank you Ryan and Rachel Roberts for a wonderful car buying Experience. I will defiantly be telling my friends and family to visit Don Joseph Toyota.

Ca
Review №78

I needed to get my Toyota Prius repair after someone ran into me. The insurance company took my car to a Chevy Shop and it was still not running correctly. I took it to Don Joseph and they immediately diagnosed the problem and fixed it. They were thorough. They even reached out to the insurance company to explain what the other shop had missed and were very fairly priced. I will definitely go back!

S
Review №79

Great selection and friendly workers.Gary S was so awesome!!! I sent my mother-in-law to see him and she left happy with her new vehicle! Thanks Gary and the team at Don Joseph!

Sh
Review №80

Had just the car I was looking for! The service was fantastic and thorough. Even though they hardly budged on the price for a cash deal, I know the salesman did everything he could to accommodate.

Ka
Review №81

Been using Don Joseph Toyota for about 20 years... Friendly and knowledgeable staff. Very clean.

Ro
Review №82

Excellent family owned and operated dealership. Leased a Tacoma from Zach Shea. Ashley Williams handled my paperwork. Highly recommend. Laid back and friendly.

Gr
Review №83

My car buying experience was very good and Im looking forward to what I believe will be an equally good service experience in the future. As I walked into the showroom I was greeted by Wendy. She greeted me with a genuine smile and it took only minutes before I knew that she was going to be helpful. She listened to what I wanted, the things I was looking for in a new car, and immediately worked to ensure that those needs were going to be met. Once we knew that my needs were going to be met, she then worked with me to complete the car buying experience. I highly recommend seeking her out. She was upbeat, genuine, and worked to meet my needs. I could not have asked for a better person to work with.

Br
Review №84

Growing up we never went to the dealer for service. Don Joseph Toyota is starting to slowly change that mentality for me. My father in law has always had excellent service and recommended them when I moved to the area. Overall, I have been pretty satisfied. I called all over the place and was surprised to learn they had the best deal on tires. I remember my Mazda dealership always tried to charge me 80 dollars for a simple air filter change. Don Joseph only charges you for the filter...not for labor...which takes it down into the 20 dollar range. Now...I buy mine off brand online and change them myself for 10... but it still increases my confidence in them to know I’m not being absolutely gouged in my other transactions with them.I have had 2 minor negative interactions...but Cassandra called me and fixed both situations so that they became positives. She displayed excellent professionalism even with someone like me who is unfortunately not always the nicest to deal with when I feel I have been wronged. I would now recommend Don Joseph to you.

An
Review №85

Had an amazing experience with Don Joseph Toyota, family oriented company with amazing care for their customers. Ashley in finance is amazing. The only place I will buy my trucks from

Ca
Review №86

Great dealership to purchase and have your vehicle serviced. No games or pressure to buy or up-sales in service dept. A polite, professional, staff eager to assist you. A clean dealership with a play room for the kids, coffee & fresh made cookies available too. If you had a bad experience somewhere else, give this place a try.

Gr
Review №87

I had an excellent experience purchasing a vehicle from Don Joseph last year, and a great experience recently visiting only to get some information on another vehicle for someone else. The staff is not pushy like most dealerships. If you are there only to do research they wont try to push you into walking out with a new car. I cant stress how nice this is.Friendly staff, not pushy. 5 stars!

As
Review №88

I was just about ready to go to yet another Buy Here/Pay Here when I called Don Joseph.Trying to purchase my latest vehicle was the equivalent of trying to catch a leprechaun. I had tried multiple other Toyota Dealerships and found that either their products or service altogether was subpar. That being said, when I called DJ, my suspicions had been correct and my bad luck only ensued as the car I wanted had been traded and sold when I was just packing up my bags to go purchase it from a dealership in Cincinnati.Now normally, this would be the part where one admits defeat, throws in the towel, and compromises. But normally, people do not have a salesman like Bill Handschumaker. As aforementioned, the car I was chasing after had been sold. There was nothing exactly like it for hundreds of miles and so I was just about ready to consider other vehicles when Bill gave me his word that he would call around and see if he could get one traded into his dealership. My expectations were beyond low. Low and behold, he found the car I was requesting in an even better set up that included everything I was hoping for!It took about three days to get it in their possession and cleaned up (personally, I thought this turn around was rather quick but DJ apologized for the delay as it was the 4th of July weekend when I initiated my purchase). Once I was finally able to pick it up (Bill even offered to personally deliver it to me for my convenience as my work schedule made driving out to DJ a bit of a hassle), I was in awe. The vehicle was absolutely flawless thanks to Bill and all of the DJ associates.Bill made finding the car simple, filling out the paperwork a piece of cake, and he had the utmost patience with my hectic schedule that caused a few complications with the vehicles delivery. All in all, I have absolutely NO complaints with DJ. They accomplished in three days what I had been trying to do with two other Toyota Dealerships over the course of a month. All I have left to say is thanks a million DJ and please ask for Bill Handschumaker the next time you are shopping for a vehicle at Don Joseph!

Je
Review №89

Great place to work. Very family friendly. Best service department in the area. 7 ASE master certified technicians.

LT
Review №90

Don Joseph Toyota is hands down the best buying experience I have ever had when shopping for a used car. Everyone was eager to help me without being pushy. They did everything in their power to get me the deal that I needed to put me in my dream car! Would recommend!

Ro
Review №91

Service department is very hard to work with! They don’t listen to your issues. I would not recommend. Seems like they are just in a hurry to finish.

An
Review №92

I travel 40 minutes to maintain my Prius at this dealership. Its well worth it. Friendly and helpful staff. Very reliable service, and they keep me well-informed in language I can understand. Very nice waiting room with free coffee. Usually my service is done more quickly than I would have thought.

Ph
Review №93

From the minute you drive into the service area you will notice the immaculately clean and modern appearance that continues throughout the facility. Dropping off your car is easy, and if you are waiting for your car, the large waiting room is comfortable,The knowledgable staff treats everyone with respect and professionalism, and they take the time to explain all of the proposed work that they found.

Ja
Review №94

Great service

ne
Review №95

Best service

Ch
Review №96

Good service

ra
Review №97

Great sales staff. Trevor was really helpful!

Je
Review №98

Came from a different dealership feeling pushed around. DJT was definitely a breath of fresh air. Ryan did a fantastic job and went above and beyond! Purchased a used vehicle and the service and detail teams did a phenomenal job!

Ma
Review №99

Ehh a typical stealership. Cust service was ok. Techs never completed putting parts back on in my car. I ended up finishing their job for em.

ma
Review №100

Great fast service. My salesperson, Wendy, was professional and got me exactly what I wanted. The price as well as my experience at Don Joseph was wonderful. This is my second car purchased here and I highly recommend this dealership. Also the service department is great. I deal with John when I go in and he answers all my questions.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1111 W Main St, Kent, OH 44240, United States
  • Site:http://djtoyota.com/
  • Phone:+1 330-673-2200
Categories
  • Auto parts store
  • Car dealer
  • Car rental agency
  • Toyota dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • In-store pickup:Yes
Similar organizations