I can truley say I was happy with my Service.The Service Advisor Laurie is always nice and helpful...I have been going to this Dealership for Awhile now.But Today I Finally broke down and got my Charger outlet and My Door Switch Fixed to Unlock My Door from the inside.My door has been not unlocking properly for about 3 years now.The Car Charger Port has been out since I had the car over 10 years. Ago.It was so Exciting to FINALLY charge my Cell phone charge in it.I Did have to go too the Dealership 2 times to get it fixed.But I am so happy it is Finally fixed.Thanks so much for Always fixing my car.I will be back.

The people were very nice it was very clean a nice waiting area that was very clean plenty of water coffee tea but a snack machine I think would have been just a little bit better because youre waiting for hours but I dont know I give it a 10

I hate buying cars, I mean seriously who does?? But my experience with Brett and Stephen has been so great. It’s reassuring to hear how proud they are of the reputation this dealership has and how they are willing to go out of their way for me to feel good about my purchase even AFTER I drove the car off the lot- especially Stephen.

Laurie Majors always takes care of me. She did explain there was only 2 techs and it could take up to 2 hours, no problem. Spoke with Mike about a referral from 4 months back should have a check in the mail within a couple of weeks.Internet lady through your site is how I set up my appointment. I was going in for oil change & wipers (coupon sent via email) the lady never told me I couldnt use both coupons.Now I have to go back for my new wipers for $2.00.

My car broke down on a Thursday and we had it towed to the dealership. We were told that they wouldnt be able to look at it till Tuesday, which we understood because it was a holiday weekend. On Tuesday we got a call saying that they were going to start diagnostics on the car and they would give us a call later that day with what they find, we never got a call back that day. We tried calling two times to get an update and were told a message would be given to the service department to call us and we never received a call back. On Wednesday we still hadnt gotten a call back or heard anything from the service department about the car and we again tried calling with no call back. Finally, on Wednesday evening we got a call with what they found and what would need to be done to fix it and that they would be getting the parts the next day, Thursday, and it would be done Thursday afternoon. On Thursday by the afternoon we hadnt heard anything from them again and so tried calling and again were told a message would be sent to the service department to call us, which of course never happened. Finally, on Friday we got a call saying the car was ready and had been ready Thursday but they forgot to call us or the main guy wasnt in so the other people didnt know to call us or some ridiculous excuse. So we were without my car for over a week and I have a new baby so this was super inconvenient. On top of that inconvenience the lack of communication and not being able to easily contact the people working on our car was also a huge problem. I do not think we will be using Carl Black for anything in the future.

I appreciated being able to have my vehicle serviced as a walk in. However, I was not satisfied with the fact that the service advisor tried to up charge me. The initial price I signed for the work to be done was not the final price I paid.The advisor charged me for the maximum oil change price although my car fell within the second tier oil change. Once I made him aware, he adjusted the price but still not to the initial price. Additionally, my coupon discount was not applied.I don’t plan to return for service or recommend anyone as I did not like being up charged.

We met with Emanuel one night and we’re not able to secure the vehicle. On his off day he came in to work, contacted me, kept me informed, and made every attempt to work with me and the banks identified. He did all of this with a smile on his face, and had my best interest at heart. Him and the manager did everything in there power to try and make sure I could get approved and into a new vehicle. I have been praying for Tahoe for some time now and though I still have not obtained one, I am grateful Emmanuel helped out. Thanks Emmanuel!

It incredibly disappointing that a dealership will not service my vehicle. Ive been a loyal GM customer for over 50 years, I take care of my vehicles, and Im proud to drive them. But when I need service, especially when Im stranded, I cant get any help illustrates why American manufacturers loose to foreign companies. If you are considering a GM vehicle, or consider this dealership look elsewhere.

Great service. On tine appointment s. Clean and really relaxing

Refuses to honor GMC discount on new vehicles for retired employees of GMC. Other dealers honor this employee perk that they work for and is part of their befits package, but they will not. Sad....

Had a really great experience today at Carl Black. While they did not have the truck I wanted in stock, they did have the perfect truck at one of their other stores. My salesperson, Meagan, was beyond exceptional and really went out of her way to make sure I got what I wanted. She was pleasant, genuine, and very trustworthy. Sapphire, in the business office made that part of the process a piece of cake. I left having a great experience and feeling very happy with the deal. Extremely fair trade in and great price on the new truck. Cant wait to take delivery of my new truck on Thursday. Definitely a great experience.

My 2016 Buick Cascada was serviced on Aug 5. Jason Ellis, Service Advisor, promptly took care of the repair items. One of the parts was shipped damaged. so I had to wait until Monday for service to be completed. Jason communicated all the information to me. I have been bringing my car to Carl Black since 2016 and they have always provided excellent customer service. I also got a car wash!!

Service at Carl Black Chevrolet GMC is amazing! We drive past 3 dealerships to go here because of the service we get. We went to another dealership for service for years but switched over to Carl Black because of Jason Ellis. He has gone above and beyond for us over and over to make sure we get the best deal and to check warranties before charging us for anything. He is responsive to calls and texts and even though they stay busy, they get you in and out in no time!

Sean was extremely helpful and informative with my situation. I was very worried about what was wrong with my car but Sean put me at ease. Everyone took care great of my vehicle and got it back to me quicker than expected. I am so happy and thankful!

I purchased my truck (Chuck the Truck) used from Carl Black Kennesaw 15 years ago. The purchase experience was wonderful, and 15 years of ownership has been even better. Im about to hit 300,000 relatively trouble free miles and this truck has definitely earned the title Professional Grade. Other than regular maintenance there have been very few problems. Original drive-train, original AC, a couple of brake jobs, and maybe 4 sets of tires and it still looks and runs almost as well as the day I drove it off the lot. Thanks Carl Black, if this one ever wears out, Ill be back!

Laurie is an awesome service rep. all of the work done on my car was on time and perfect. my first time having my car serviced at Carl Black. they will be my regular go to now....thank you:)

Shady Rep. Played many games. I asked straight questions about rebates and he kept changing the story. Would not provide a written quote breakdown of fees and accessories and told me to go to website. Bad customer service. This is my second car from Carl Black. My experience a year ago was much more satisfactory. Stay away as the quality of sales reps have clearly gone down.

I reserved an incoming vehicle from Carl Black Chevrolet of Kennesaw on 9/9/21. It was a 2021 Tahoe Z71 in Satin silver metallic. I was told if I put down a refundable $1000 deposit that the vehicle would be mine upon arrival and that it could take 3 to 4 weeks. My salesman called me on 9/13/21 and said that they had received a black vehicle like the one I had ordered if I wanted to go ahead and get it but mine was scheduled for delivery on 9/30/21 if I wanted to wait. I chose to wait for the color I wanted since they had a delivery date. I text my salesman on 9/17/21 to confirm delivery date because I was scheduling an appointment to get my windows tinted and he informed me my delivery date was now 10/4/21. My salesman called me on 9/21/21 while I was in vacation if Florida and asked if I needed my truck that I was going to trade in and if I could go ahead and trade it to them. Since I was in Florida in that vehicle and it is my primary transportation I declined to be without a vehicle for 2 more weeks. Fast forward to today I was called and then text by my salesman to inform me my vehicle had been sold. It had been placed under contract by another party. This was never offered to me as an option, as I wouldve had no problem placing this vehicle under contract that I intended to buy. I was told to place a $1000 deposit and it would be mine. My salesman then offered to sell me a white Z71 Tahoe or custom order one for me with an 8-10 week delivery date. I am very disappointed in the service I received from Carl Black Chevrolet of Kennesaw and would recommend that you find another dealership since they apparently can not honor their word and will sell a vehicle you have reserved to another person.

I have bought and sold vehicles from Carl Black for many a years and have worked with Caleb almost 100% of the time when it comes to servicing the vehicles. Caleb is an amazing employee and has always helped get me in and out while also making sure everything is taken care of that needs to be. Caleb was able to squeeze me in to yalls tight schedule and get my car taken care of much sooner than anticipated.

I have already recommended the service department. Oil change pricing is competitive and you include the tire rotation.

Car towed to them. Called first thing in AM with update then a little later with diagnosis. Car was ready at estimated time. Price was a little less than estimated. It runs great again!!! I could not be more pleased with Jason and the people there.

I spoke to someone on the phone who was quite rude and unhelpful to me when my battery (u see warranty died). When I got to the dealership, Mr. Andre was excellent and helped me so very much. He made sure I was taken care of and even made sure my services were complete that were due. He also called me when my car was assessed and when it was complete. Thank you so much Mr. Andre

Matt was great. He was jovial, relational, and took care of my Yukon. I trust his judgement as to what service I need and he was able to offer me discounts as well. The time from check-in to check-out took about 1 hour. Great job Matt!

We were traveling back from Florida and woke up in the morning at a local hotel to find the tire on our vehicle going flat. We stopped in at the dealership right at 8. They got us right in, found the nail and plugged the tire. It was a Ford (my mother-in-laws car, I am a GM guy), they also notified us of a recall on the vehicle. They did all this for no charge and in less than an hour. We had 10 more hours home, so you can obviously see how much we appreciated everything. You local folks are so lucky to have such a great dealer there! If I lived in the greater Atlanta area, that would be my place for my next purchase. Special thanks to Patrick at the service desk. Great person and great with customers. thanks again!!

I brought my Camaro in because I had a oil leak. David and Lauri took the time to pull it in and look at it and fix the problem ASAP. My oil pan was loose and they fixed it and topped my oil off. This kinda cuts service is rare in big dealers. If you come for service ask for David and Lauri. Best experience I’ve had in a long long time.

Absolutely incredible experience. My husband, 3 children and myself were on our way to Panama City Beach when we heard strange noises coming from my Yukon’s motor & my check engine light was flashing. We were terrified to drive any further, but we found the closest Chevy dealership and were there at 7:30 AM. Andre greeted us and helped us immediately! A tech came out and looked at our car within an hour and they gave us an estimate. We agreed & they started working on it right away. While we did have to sit in a waiting area with 3 kids and no way to leave for 8 hours, they still finished everything for us the same day and we were back on the road by 4:30!! Incredible customer service from Andre & our tech both, everyone kept us up to date with everything throughout the entire process. While they didn’t have any loaner vehicles available (all were already being used & it was the Friday before Memorial Day) they offered a shuttle to takes us where we needed to. They even sent us off with some engine coolant. I could not speak more praises about this place. I only wish they weren’t 3.5 hours away from home because I would bring my Yukon back each and every time I had any problems with it.

First, I must talk about the red carpet treatment of my incredible sale rep Rodney who not only has the most wonderful personality, he took his time to make sure I knew how to use all the many options of the car, he took the time to install a car seat and set up my Bluetooth!Expect to be greeted immediately upon your arrival and frequently by the staff. Enjoy the relaxed welcoming environment where the staff looks fabulous in their shorts (summer visit) and can bring their dogs to work if desired.Joe in finance is very personable. He made sure I got exactly what I wanted in my purchase and was fair as we negotiated the price. I never thought Id say this about someone at a dealership, but Joe and Rodney earned my trust. I will definitely be returning to this dealership when it is time to purchase a new vehicle for my husband.

Well minus the lack of inventory because of the globe shortage of one part it was still great. Everyone was friendly clean and willing to get me any info I requested.

Ermari was an excellent sales person, my other Silverado was in for service, I was curious what my truck was worth. Ermari called with a value that was to my liking, he asked what I was looking for. He called me back within 20 minutes with the truck I wanted, the color I wanted. Asked me for my information needed and set the whole purchasing of the truck so when I showed up all I had to do was sign the paper work. In todays sales market to have some listen to what you want, respond back in a timely manner with exactly what I wanted, is almost unheard of. I would recommend him to any of my friends, family or coworkers. Excellent job Ermari I will be back.Frank Bennett

I have bought my last 6 vehicles from Carl Black. I keep coming back because Ive been impressed with every phase of their business. David Swanson was great to work with and he kept me updated as we waited for my truck to arrive. Keep up the good work.Tim Cowan-Marietta

Wow what can I say!! Very easy process Martim helped us and he was fantastic our truck was in route and he kept us informed every step of the way HIGHLY RECOMMEND!!!! Thank you Martin

Angel was our salesman. He was terrific! Very smart and personable. He was very helpful and made the experience so easy. I would recommend him to my friends. Ill look him up to buy my next car. Carl Black had better hold on to him.

Michael Sixel has been my salesman for two vehicle purchases and always helps me quickly and professionally. He will be my go to for as long as he chooses to work in the dealership.Kenny Black 😊

Dropping off was fine but communication while you had my car was poor. I had to reach out to ask what the tech found and then again to ask if it was fixed. Then when I showed up to pick up my car no one acknowledged I was there. I waited probably 20 min just standing there for someone to at least acknowledge the fact that I was there. I know the reps were busy but a customer should always be acknowledged. Finally I was helped and that went smoothly and quickly, except I wasn’t told where they would be bringing my car so had to figure that out on my own as no one said they will be pulling your car up to this door.

Always professional great team of knowledgeable people I trust no one else with my truck!

The service department keeps me coming back. I pass two Chevy/GMC dealerships (40 minute drive) to come to Carl Black. Andre Grammer is the number one reason I come that far; professional, knowledgeable, informative, and responsive.

Great dealership. No games, straight honest and helpful. Martin was a pleasure to work with. HIGHLY recommend this place!

I was promptly greeted, found the unit that I was interested in and headed on a test drive! Tyler Whaley made my purchase experience easy and awesome!

Alex was an amazing Sales person he’s always really attentive.

Guys at desk always. Nice 👍. Talk about everything and on top of everything. Got me signed in. Lounge is great. Tv. Work area.

Best service I have ever received and I am 85 years old

Everyone at Carl Black was friendly and helped make buying my first new vehicle very easy and enjoyable. I would recommend anyone in the market for a new or used vehicle to give them a visit.

Jason the service representative hes always have been a stand-up guy with me when we get out of vehicle back its in perfect condition and he always being thankful and grateful for our business

In coming in yesterday, every single person that I came in contact with was so incredibly nice and helpful. They wanted to make sure that I was happy and comfortable. They answered all my questions. It has been a very emotional time and they were very understanding of that. I will be back to buy ALL of our future cars with Carl Black. I could go on and on about the customer service I received yesterday from everyone including Louis, Nick, Sapphire and Joe. Thank you all. You will never know how much it means!

Tom Jones is amazing. I love him and I will be back to see him... and yes that is his real name lol.

Brought my 2013 Cruiz in after local mechanic charged me over $600. The part they put in was faulty.Left dealership after repair and problem reoccurred after less than a mile. They were very patient. Took it in and ran diagnostics. Did not charge me Gor repeat diagnostic. Kept her overnight and replaced the faulty part. Should have gone to these great guys in the beginning as it was a $300 fix!My representative Jason Ellis was wonderful, love the video of what they found, and the repair tech (doctor) even came out to explain the problem and fixes. Can’t say enough positives about the team at Carl Black. Thanks guys!!!!!

We leased a car for years and then turned it in for another. That was 2 months ago. The dealership has not turned in the paperwork to gm financial showing that we turned in the car. We have called/text messages over and over but they just give us the run around. I just got a notification that this is now on our credit reports! Horrible!!!!

I love this place. I have purchased 3 vehicles at the Kennesaw location. If you are in the market definitely ask for Alex Garcia, he sold me all 3 vehicles. Alex knows his stuff. He has great customer services skills and he is quick to get you in and out and enjoying the new sweet ride.

My Service Advisor was Jose Mendez and he was fantastic to work with. He kept me aware of my vehicle needs and was able to explain the process of the repairs. He is an asset to the Carl Black Service Department which hopefully others on the team will learn from in dealing with their customers service needs.

Made appt. for 9am arrived few minutes early. Had asked for rental car and car wash along with oil change and 15k mile service. I have 6 coupons for free rental, 3 coupons for free car wash which I purchased under the driver plus program along with the Platinum warranty. Rental car not available even though I made appointment weeks in advance I was told I was 17th on the list, truck did not get washed ( the service mgr. did text me and said he forgot to send to wash bay) I had figured that out when I got to the truck and the bird mess was still on my hood and door but figured they were too busy for that. The service mgr. did apologize for the car wash. The oil change and recall and 15k check up did not take very long.I paid $500 for driver plus program and feel like I should get a refund because you are selling a service you can’t provide when needed. I have to drive 60 miles round trip to your dealership for an oil change apparently!Definitely considering other options in the future.

Andre Grammer and Carl Black Service take care of us like family. I trust the work being done on my car. Great experience!

Took a while but I understand, otherwise very helpful and prifes

Meagan was absolutely amazing! She has gone above and beyond for us and we couldn’t be more satisfied.

I had to replace my current car after being sideswiped by another driver and my car was totaled. After looking online I chose to visit Carl Black Buick in Kennesaw after searching online at several dealerships. I had spoken to a sales rep and told him what I wanted and the safety features I was wanting. The salesman gave me a quote which sounded reasonable. When I arrived at the dealership I was greeted by a sales rep who gave me a whirlwind description of safety the features and left me sitting in then lobby for 45 minutes waiting on paper work to be filled out. After a very long wait in the lobby I was called into an office to fill out paperwork. After filling out the paperwork I was told again to go sit in the lobby and wait for someone else who would take my payment. Again, a long wait. After finalizing all the paperwork and paying I was handed my keys and sent on my way knowing nearly nothing about how to use the safety features I wanted on the car. Most of the features I was told I had was on the car but some were not. I was supposed to have an auto open latch on the hatchback which I dont have. Also, I found a huge wrench in my glove box that I have no clue what it is for. Maybe it is because It was late in then evening when I arrived at the dealership but they encouraged me to come on in when I called. I was given a generic manual containing things that I dont have on the car. I think when you spend thousands of dollars on a vehicle you should be able to get a manual of things that come on the car you are buying and not numerous pages of thing you dont have. I doubt this is the dealers fault but it would be nice to have and with the ease of computer access now seems it should be pretty easy to print out the features the car you are buying has.

I think the process of receiving repaired vehicles is flawed. I picked up my truck on Saturday and the GMC representative asked me who was the service representative who took my information.I did not remember. But the person helping me had all my information but I had to verify who the individual was.This was embarrassing to me because I had to walk down the row of names until I found the representative’s name.Honestly I felt they did not believe me and it was a test to see if I was trying to steal a vehicle.I have spent thousands of dollars at GMC and feel this process is very petty.

Never would I ever buy a car from Carl Black. This is the second time I have been in the market for a car and the sales reps are less than desirable. The rep is all about wanting me to take a test drive, but when it came time for negotiations my husband and I were left waiting for at least 15 minutes. He told us he was going to speak to his manager, only to find him speaking to another customer. We approached him to get our own car keys back, as they were being held hostage, and he told us Ill be right with you. You are kidding right? We asked for our keys, he then stormed off with quite the rudeness. We may not have been able to buy a car today, but I will be in the market in the near future. When I am, Carl Black is not where I am going. Nope. And I will be sure to tell all my friends.

Matt Gill and the tech that worked on my traverse kept me up to date the whole way through! I couldnt have asked for better customer service. I would highly recommend anyone to buy from this dealership. I will definitely be coming here again for service and our next vehicle.

This is the 2nd vehicle Ive purchased from Carl Black and as in the past, I really appreciate the service I received. The buying process was seamless! 100% Satisfied!

I called yesterday about purchasing a new 2021 3500 Denali dually they had on their lot, a woman by the name of Sharron answered the phone and seemed very helpful and said she would send pictures right over, and talked about pricing my trade. She never returned my call, and when I called back she said that she wouldn’t do business over the phone. I was trying to put a deposit on the truck before I drove 3 hours to find out it had already been sold. So I ask to talk to a sales manager. She then refused to let me speak with anyone besides her. After she waisted 3 hours of my time trying to purchase a truck from y’all. After dealing with “sharron” multiple times yesterday I wouldn’t purchase a user Kia from this dealership. So I proceeded to call another dealer 45 min from my house. Purchased over the phone yesterday and went and picked it up this morning. Y’all just lost out on a 85,000 dollar sale.

Contacted dealership to schedule service and was informed they were too busy to push calls to service and would need to take my name and number to give me a call back. Understandable. However, that was over a week ago and I have yet to receive a call.

I had an AWESOME experience at Carl Black Kennesaw! Nick, with the sales team, worked with me to get me the SUV of my dreams! It has everything I was looking for and more! When you walk in, you feel welcomed; its truly a great atmosphere and outstanding service. Once I found the exact vehicle I wanted, Jeff in financing made the buying process smooth and seamless. Special thank you to Joe is sales! Seriously, if youre looking for great vehicles, spectacular service and terrific deals, do yourself a favor and go to Carl Black Kennesaw! Thank you so much!!

The sales representative Tory Martinez very friendly and professional he answered all my questions and concerns. The more important to me that he spoke my primary language (Spanish) Place very clean and organize

Service writer Mat Gill, goes above and beyond to make a customer satisfied.

Andre is always very helpful and despite unforeseen repair expense, made the experience much more positive by helping to keep costs as reasonable as possible.

Excellent service experience. Communication was good and the work was as to be expected. Process was pretty easy and they took good care of my car.

Scheduled an appointment 3 weeks in advance, dropped my Yukon off at 8am on the scheduled date and was told it would be done by 3pm and that I would receive a call when it was complete. I never got a call, so I called and the lady on the phone said someone would call me back shortly. That did not happen. I showed up around 5:30 to pick it up, only to be told they forgot about it and nothing was done to it, and if I could leave it there for a couple more days they should be able to get to it. I have used Carl Black for the last 3 years with all 3 of my GM vehicles. I will not be returning.

The sales process was efficient and accurate. Found exactly the vehicle I was looking for. Nick did a nice job.

I have owned GM vehicles for several years and Carl Black’s GMC dealer service has all the other service departments beat HANDS DOWN, including local Cadillac and Chevrolet service departments.My experience was a DELIGHT in these times of “Customer NO-Service”. I had no appointment but Jason Ellis fit me in to have a recently purchased SUV diagnosed for some issues. Although the parts to repair needed to be ordered Jason took care of that and worked with the seller’s warranty outfit with no assistance required by me. A diagnosis was delivered that day and a promise to contact me when the necessary parts arrived was fulfilled within a couple of days.I was late for an early morning appointment to perform necessary repairs but work began within minutes of my arrival. The amazing thing that happened was that while waiting at my service advisor’s station, ANOTHER advisor asked me if they could help me with something. This was a pleasant change from being summarily ignored by service advisors at Cadillac and other Chevrolet dealers while waiting to request service.

The salesmen were laid back. The cars are ready for a test drive. My Dad loves his Enclave, but it was too pricey for me...but a fantastic car. Very safe in all weather.

From purchase to maintenance, this dealership is on another level compared to others. I love being apart of the family…

Caleb Morgan was about as rude, short to the point and cold as it came when I had questions regarding my warranty and overall service. It was as if bringing my truck in was an inconvenience for him. The truck was fixed in an overall timely manner but after my interaction with Caleb, I wont be coming back.

We know Alex Garcia from years ago, we have purchase all our vehicles from Carl Black dealership, Alex is really professional and he is always on customer side, always willing to help and to give the best advice.We are so happy to be customers from Carl Black, thanks again !

When I arrived to pick up my truck, my battery was dead. It won’t stay charged even after running, so now I’m having to pay to have it replaced. There was no problem with my battery prior to my appointment and the service rep said someone likely left it on in the parking lot, which is what drained it. I am not happy.

I found my vehicle online and my salesperson, Jo Smith, held it for me until the next day. Last week I let one slip away but this one is sweeter!

Sales associate William was very polite and helpful. Sapphire in finance was not. Two days after purchase I called to cancel extended warranty. She did not process request. I called two weeks later and spoke to the manager and got another run around. When I called an additional 2 weeks later, I was left on hold approximately 15 minutes. After inquiries about the status of canceled warranty, I found it hadnt been processed. She finally asked specific questions so it would be canceled. I will be checking back to make sure its processed correctly. I dont trust Sapphire.

Laura was very informative and polite. Really appreciate her!

Excellent experience. My salesman Mr. Head walked me through the process being kind and honest through the entire deal. I got the vehicle I wanted at the price I wanted.and my monthly payments as well. First time purchasing a brand new vehicle and I’m glad I chose this dealership!

Everything went great. Jose was excellent as usual.

Sale ppl could have been better. They seem stand offish and not really into their jobs makes me miss my own dealerships back home in AZ and UT. Get treated like family. Overall better to shop else where

Polite and professional service performed in a timely manner.

I want to give a huge shout out to my salesman Quintin Walker for the excellent customer service and great experience with a straight to the point deal

2014 camaro SS trunk lid repaint, my concern was not to get overspray on my car they said the lid was removed to do this so no worries, yes they got overspray on the car and glass also they flooded my wheels, rotors and calipers,etc... with tire shine. Smiley, the GM at the Roswell dealership suggested to let the ones that created the problem clean it up, I suggested that there is now no trust in the dealerships skill level (paint shop).I declined and hope that theres nothing Im not seeing yet.Upon futher inspection it appears that the truck lid wasnt removed as they said it would be .

SEAN HELP ME TO UNDERSTAND WHAT I NEEDED DONE. HE TOOK THE TIME TO EXPLAIN WHAT WOULD BE BEST. HE WAS VERY PROFESSIONAL AND HELPFUL.

It was a very smooth process, all the way from driving in to the lot and leaving with a new car. Will definitely recommend them.Since I had looked at this car earlier, I didn’t have many technical questions, but the few I had he could answer on.

Very simple, I found a car at the price I was comfortable of paying online. Did everything via phone and email and came in to sign the paperwork. Then drove off in my new Bolt EV. Painless. I am not a fan of sitting in the dealership for hours on end so this was a very good experience for me.

Andre was the customer service representative I spoke with. He was extremely personable and expedient in getting my truck ready for service. He contacted me later to tell me the vehicle service was complete and the vehicle was ready for pick-up.I enjoyed the professional attitude he had in working with customers.

I always love getting serviced here. They are always professional and one of the reasons I chose my SUV was because I wanted to continue receiving services from this location. Patrick is always a pleasure to encounter as well as Tom.

Alex Garcia was the salesman that helped me. He was very nice and has a very great attitude. Both times I went it was very late in the evening and even then they always treated very kind. My husband and I appreciate their hard work and are very satisfied.

Sean was great! Repair and service was done quickly and I was back in my car in just a few hours

First the check in took me to over 10 minutes. There were various employees standing around not helping individuals check in. Second I was “Recommended” to have over $3,500 worth of service to be done. Most people of the “Recommendation” were not needed at all and were just make money for you. Third, it took over 20 minutes for me to get my car once I arrived to nick it up. You had ONLY ONE person checking folks in and out. I will NEVER bring my car to you. I don’t trust your service department nor your sales department. I still don’t have my second key fob that the previous owner gave you. You want me to pay for another fob and that is wrong.

MATT AND EVERYONE IN THE SERVICE DEPTWERE VERY NICE

Went in for an oil change. Sean was great. Nice waiting area. One suggestion: have separate areas for walk-ins and appointments with clear signing. Other than that, Ill be returning for my vehicle needs.

Our house has bought 3 vehicles from Carl Black. Every experience has been phenomenal. The employees are top notch and you don’t feel pressured. I would highly recommend buying a vehicle from Carl Black Kennesaw.

Emmanuel did an awesome job with us, I never spoke with anyone beside your secretary so I walked in and he helped us. We’re very pleased with our experience from the beginning to the end. We’ll definitely be doing business again also I’ve told my salon customers about my experience and I had to give them specific directions on how to get there and who to speak with. I’ll be sending them all there

Spoke to Louis prior to visiting the dealership. He confirmed a few of the vehicles that I was interested in was available. When I arrived I was introduced to Nick who turned out to be a great guy. Great salesman! Knew everything about the vehicle I was looking at and went out his way to show me all the available Yukon Denalis with the specific options I was looking for. He was very patient while my wife and I were bickering back and forth about which vehicle to get. Essentially Nicks opinions helped us decide and we purchased our vehicle the same day. Nick was a straight up gentleman and has a great sense of humor! Louis was also a gentleman. Very knowledgeable about his inventory of units in stock and in transit!

Love this location, every time i go there for oil change Mr. Jason takes care of me.

They helped me get the suv of my dreams. Best place to get a new car.

Edward Jones was our salesman and he was fantastic! He was easy to talk to and very knowledgeable. Overall good experience.

After finding out that my dealership no longer provides service repairs on the weekends I decided to try my luck and have my first experience with Carl Black. I called on a Tuesday to schedule an appointment to replace my headlight and get an oil change. After arriving on time to my appointment I was checked in and directed to the waiting room. After an hour of waiting I was informed they no longer have the bulbs to replace the headlights in stock and that I needed new brake pads. After being disappointed that the company knew they had an appointment coming in that they couldn’t provide service for I hesitantly agreed to the new brake pads. 5 HOURS later my car was returned to me with new oil and brake pads. This company seems to overbook their days in order to make as much money as possible providing extremely slow service. I would not recommend to anyone for any reason.

All I wanted was an out the door price. Its 2021, you dont need to shop in person. I get you need to play the antiquated salesmen game. But would you rather get no sale, versus asking someone to drive an hour for a price on a piece of paper? Seriously, get with the times.