I recently purchased my first car at the Jim Ellis Kia of Kennesaw. Working with Larry Pedersen was an exceptional experience. Larry helped me find the right vehicle for me and made me feel like a priority throughout the process. Larry worked tirelessly to get me the best deal at the best rate, and his attention to detail as well as concern for my needs was second to none. Go see Larry and buy a beautiful Kia from the Jim Ellis group!

Overall a great experience. We had to be in and out quickly. They were attentive to our needs in that department and the entire process was very smooth. Larry knows his stuff and didnt force feed me info like a lot of sales people. He listened to our need and circumstances and provided a process that we are very happy with.

We made an appointment with Larry per a referral from a friend and had a wonderful experience at Jim Ellis Kia with him. He greeted us by name and worked patiently with us to make sure we found the best car/options for our family. He was patient and efficient and we never once felt pressured into anything. Larry also helped facilitate the trade of our existing car and made sure it was a fair and painless process. We would absolutely recommend Larry to all of our friends and family.

Great Service Dept! Every time I went in for service...Everything was so well explained...there was no questions left to be asked! This is only the second dealership service dept in 46 years that didnt seem intimidating (both were KIA)!

I’ve had my 2014 Kia for 2 years and it’s literally always something. Last year they tried to charge me $7,000 for an engine that I had a warranty for then tried to say it was a mistake and someone messed up the paperwork when my father showed up with proof. Now this year my alternator went bad and they said the warranty just expired on that as well go figure. I left my car there last week for a diagnostic and someone stole my charger and my $400 sunglasses and had the nerve to put a broke charger with the wires showing in my glove compartment. When I stressed I needed a loaner car to get back and forth to work and take my son to school Camille said they no longer provided loaner cars. My mother called and spoke to someone named Felicia and she assured us that they still gave out loaner cars and someone misinformed me. I think Camille Williams does a great job but I didn’t understand that about the loaner cars. I’m extremely upset because I paid the $150 diagnostic fee and no one mentioned that I would need a new battery as well, which was under warranty there so maybe that’s why. I asked for a supervisor and was told he was out of town until next week. This is honestly sad and ridiculous.

Purchased a 2020 Kia Rio. My sales representative was honest and upfront with my options. Went home guilt free in a brand new car

Thanks again Larry for all your help, my daughter loves her new car…. You made the process very smooth. And Larry was very informative. Larry Pedersen was extremely patient with me and understood exactly what I was looking for . He helped me to find the right car . We are both very happy

Even though there are a lack of vehicles to test drive. I was able to get a vehicle I wanted in a reasonable amount of time (2022 K5 ).Its hard to get pricing exactly where you want it due to the additional vehicle mark up, so keep that in mind when searching for vehicle during these times.Additionally, Chaz and Bryson are great salemen, make sure you ask for them if you visit Jim Ellis.

Just purchased a seltos today. Absolutely love the car and Cameron was outstanding. Best car buying experience I’ve ever had. These guys were also able to get it so I didn’t have to have a co-signer. Hands down would go back or send everyone I know to Jim Ellis is Kennesaw!!

First in foremost, Kevin was AMAZING! He made buying my very first car a wonderful experience. You hear of all the horror stories that comes with buying a car, & I was terrified before going in, luckily I didn’t experience any of those. Kevin was very helpful, informative, kept me in the loop of everything & overall was a great sales representative; he even made me laugh quite a few times. If you’re looking to purchase a vehicle, this is definitely the place to go!

Went to test drive a particular model that no one else had in stock around me, and was pleasantly surprised by the company. I am not a fan of visiting dealerships, because while I love cars I do not usually care for salesman, and dealerships always have that predatory vibe. But Jim Ellis Kia didnt really feel like that.I was greeted courteously and guided directly toward the car I wanted to see by someone who simply wanted to make sure a customer was helped in a timely fashion. The sales associate was knowledgeable and professional the whole time, and sticks with you throughout the visit as a sort of customer advocate instead of sales rep. The finance manager was honest and seemed more concerned with helping us get a good deal than with making the most money possible on the sale. They introduced us to various department members who were all kind and professional.The test drive was interesting as they have clearly mapped out a course that allows a customer to take the vehicle out on the road and get a real feel for it but in a more controlled setting.I was not pushed, persuaded, coerced, or in anyway directed into my purchase by any member of the staff at Jim Ellis, though a purchase was not my intent when I arrived that day. I made my purchase because I enjoyed the car and it was the last one available, and they offered a very fair price with nice warranty and service options included. The staff that I met and worked with are the kind of people I would be willing to buy from again, and I can only say that about one other car salesman Ive dealt with.Overall, Im quite satisfied with my visit and I believe that anyone looking for a good, unagressive car shopping experience with a group of people who doesnt just seem to want to take as much money from you as they can, would also be satisfied with a trip to Jim Ellis Kia.

Larry was great! He was easy to work with and was not pushy at all. We noticed a new small dent on the car when we came back to buy the vehicle and he had the shop fix the dent for us. He also called to check up on my satisfaction with my new car the following week! If you find yourself at Jim Ellis Kia… ask for Larry!!!

Larry Pedersen took the time and knowledge to help my daughter with her first time purchase if you need to get a new car and want perfection go see Larry at KIA OF KENNESAW….

Last weekend I bought my Rio at Jim Ellis in Kennesaw and my sales person was Ellie Meehan. From the moment I walked in the door it was a relaxed no pressure environment. Ellie was very professional, knowledgeable and she has a great personality. I had an opportunity to go to other dealers but it was Ellies helpfulness that brought me back to Kia in Kennesaw. I love my new Rio thanks to Ellie!!!

Everyone at the dealership was very helpful and professional despite the tenseness around purchasing a Telluride given their popularity. Ellie was excellent through the process, which started with Zee providing the information I needed to pursue this particular car. Mike infinance was great in finding the best rate on financing. Strongly recommend this dealership and the people mentioned specifically here. Cheers!

The only reason they even get a 3 star is because James in service is great. He’s the only one that seemed to care about the customer. Once you buy a car they drop and don’t care about any of your vehicle needs. The service department customer service is awful. Especially from Diana. Do not buy the protection coverage. Good luck getting service done on it unless you have weeks to wait for even an oil change.

Great Experience!!! Alfredo was super knowledgeable, helpful, and kind. He let me test drive all the options I had until I found one I fell in love with! The team is there to help you and make the process as quick as possible! If you are looking to buy a car for a great price, great quality, and from awesome staff, Kia is your place to go! They never miss!!

Larry was AWESOME! I just purchased my first car and he made it a great experience! Hes really helped make everything go smoothly and I am glad I had him as my salesman.

I walked in expecting to look at one of my dream cars, the Kia Stinger. Ive looked at the car, built my own on the website, and looked at friends stingers for several several months. I was the first customer in the door, and was approached by Ellie, who was nothing short of amazing. They originally did not have the color I thought I wanted, but she showed me one that she believe would fit me perfectly. I gave her my doable payment amount and immediately went to work. She worked some magic, got me top dollar for my trade (was everything) and stayed on every service dept member to ensure any little imperfections (due to being certified preowned) and had everything fixed even when she didnt have to. I highly recommend Ellie as she will go above and beyond to help you. I am still in shock I have a Kia Stinger and absolutely love the car. Great experience.

Beth and Bitsy are fantastic, this was our second time buying a car with them. It was pain free! Highly recommended.

Wow Bitsy and Beth are amazing. They worked so hard to help us. Best car purchase ever.

Larry is AMAZING!!! I got a car yesterday and he truly made it the easiest and best experience ever. I will forever purchase all of my vehicles through Jim Ellis all because of the experience Larry gave us!!thank you Larry!!! I’m obsessed with my car !!!🤩🤩🤍

I truly have to thank Larry Pedersen for his due diligence and helping me find the car that worked just for me...my new Soul. He was exceptional in making sure that everything was just right with my car as well as making sure that I found something that work just for me. I highly recommend Larry to help anyone find the car that works just for them. Thank you Larry and thank you Jim Ellis Kia of Kennesaw! Im rolling with Soul now!

So here I am posting a bad report because I did not get any constructive response to an issue I have with my wheel lock set. I have a beautiful Telluride and the sales department was great. I got one oil change and went home without the tire lock key without my knowledge. I had no need to ever open this package so I know for sure I did not lose the key. The second oil change Im in Florida. They wanted to rotate the tires and could not fine the wheel lock key. I had no idea it was missing. So I call Jim Ellis and they said they use their own universal key. They told me I lost it. I raised the question that perhaps the key was being used by others in the shop and they used mine. In error they did not put it back. I cannot be absolutely sure about a lot in life but for sure I did not open this package that was in my glove compartment; think about it, what would be my need?I have received crickets from the general manager and parts manager. And now I am out about $70.00 plus the time I have to take to go to a dealer (an hour away in Fl.) and get the new set put on. Im annoyed that there was no call back and after the sale Im on my own. I wish this was a more honest situation and a lot less nasty ( I didnt go into this awful conversation) on their part. I wish they could have and they should have made this right. Too bad. Beware and always leave with wheel lock. I did not know to look before I left.

I bought a preowned 2016 Nissan Murano at Jim Ellis Kia and had an amazing experience! Thank you Larry for making this purchase so easy and informative! It was the easiest car-buying experience ever! I love my car!

Haleigh and Katy were such a great help. They helped me find a great car with everything I wanted. Everything went so smooth and the car looked even better picking it up. With the hard times of finding a new car and a car shortage. Jim Ellis made everything amazingly easier. Thanks again!

Purchased a beautiful car two days with Larry P. He was such a great salesman. Answered all my questions and was even nice enough to give me his number if I had any questions about the car. If you need a salesman, ask for Larry.

We had a great experience at Jim Ellis Kia of Kennesaw. We weren’t exactly sure whether we were looking for a car or SUV but turned out they had the perfect Sportage for us in their showroom. We were in and out in a couple of hours! Our sales person Chaz Martin was very helpful and knowledgeable on the Kia product. Be sure to ask for him when you stop in!

I came to the showroom just for the random test drives. Who knew this would be the day Ill get a perfect car under my budget! All thanks to the generous staff especially Brett, who understood all my requirements and showed me the options patiently. It has been two weeks since I got my Kia Optima 2016, everything is going smoothly so far and up to the expectations.

The process at Jim Ellis KIA was great. Ellie, Bryson, and Brandon all made it an amazing experience! Highly Recommended.

DONT BUY A CAR HERE! THE SERVICE DEPARTMENT IS USELESS!Buying the car was easy enough. However, do not expect any kind of great experience when it comes to servicing the car. My wife and I bought a 2020 Kia Telluride brand new. The back drivers side door window did not roll down properly so we carried it in for a repair. The claimed they fixed it. A week later, the same door no longer opens. I made a new appointment and carried it back in. The door finally worked. On the way home, the door start squeaking at every single bump, or rock in the road. I called for a third appointment. The service manager made me think he was not going to even try to fix the door. I ended up going home with no repair. I called today to get another appointment. The same a$$hole service manager hung up on me. I called back and asked the manager of the entire building to call me. That was at 9:00 a.m. this morning and I have not heard back. It is now 1:00 p.m. I guess I will need a lawyer.

Excellent and helpful.If you are looking to buy now...Larry Pedersen is your guy.Incredibly friendly and worked to create a deal that we wanted. Took the time to cold call me and keep me up to date on what he could pull together and when I came in we were able to strike a deal.Very knowledgeable on Kias lines and helped to answer my questions I had on the 2021 Kia Niro we purchased.

Jim Ellis provided excellent service. I like the fact that he has young adults working in the Service Department. Everything moves faster with them.

I recently brought my Kia Soul (which I love) to get serviced at Jim Ellis Kia of Kennesaw. The staff was super friendly & hard working. I was being updated throughout the service process. They also honored an online discount I found prior to payment. Thank you Jim Ellis Kia for helping me save some Benjamins $$ & for doing a great job on my car. Everything is running great!!

I have been a customer at this location for almost 2 years and each time my experiences have been wonderful. The communication and service has been excellent and their teamwork acts as family. My recent experience, the advisor I was assigned was in the middle is assisting a customer so a fellow teammate went ahead and got me started so I didn’t have to wait longer than necessary. Always a pleasure to be there!

Would you drive 5 hours to buy a car? Thanks to Larry Pedersen, I just did. Flew from Columbia, SC to take delivery, then drove my new Kia Niro hybrid 5 hours back home. I got just the car I wanted at a great price. Admittedly, I spent some of the savings on travel, but it was so worth it. Thank You Larry!

My car was giving me trouble. I was out and it wouldnt start. I finally got it started and drove it to Jim Ellis Kia where I have been a loyal customer since 2012 when I bought the car. They told me they couldnt look at it even though this was an emergency and that the next available appt was in September!! I drove to another dealership who was able to diagnose and treat it as important. I will not likely go back to Jim Ellis. Very disappointed

Had an amazing experience here today! Our sales agent Brett Jones was so awesome! He went above and beyond customer care. All the other staff was great as well. Would be willing to recommend any time.

I recently purchased a vehicle for my daughter at this location and I cant begin to see all of the nice things they did for us. The sales Person Larry was so helpful I wish they could model every sales person after him...lolThey really made the whole process very easy.

Great people, Ellie was professional and easy to work with, everyone from the service department to the finance department, they went out there way to make it a great experience 👍

Larry Pederson helped make the experience pain free and enjoyable for both my wife and I! He got all taken care of, took us for a test drive, introduced us to the service department, and made sure our new vehicle was looking amazing with a fresh wash! He was also very helpful in answering any of my questions or concerns when it came to vehicles, features, and best practices for owning a new Kia Niro EV!

I really enjoyed the car buying experience at Jim Ellis Kia. The staff that I consulted with were helpful from the time we got in the door to when the keys were handed over.I was interested in the Kia Forte and Kevin Moore was my salesman. He possessed a great deal of knowledge not only my eventual vehicle, but of the entire inventory. He was also quite down to earth and what I really enjoyed most was the human side of this experience. I didnt feel like just another customer that they wanted to simply make money off of. He told personal stories of situations he found himself in which made buying from here all the more satisfying. Would highly recommend Jim Ellis Kia to anyone interested in getting the most bang for their buck and who wants great customer service. Cheers!

This was one of the easiest car deals Ive ever made. No run around, just told them what I was going to pay and worked our way to it. The warranty cannot be beat, plus Jim Ellis extends the already 100,000 mile warranty. The Sorento is incredible1 Drives great, looks great lots of Bells and whistles! Cameron was a easy to deal with sales person and so was his manager Kat!

Staff friendly and welcoming. Have had no major problems with my Kia Rio since being there for over a year, glory to God! Always book 2 weeks or more before holidays if you have maintenance that you know will be due. They always wash my car 🙂

Friendly and easy service! Jim Ellis Kia helped us find a wonderful fuel efficient car that served our needs perfectly. Shout out to James Wind for incredible customer service!

(Town Center) Management should speak to Kate in customer service about her attitude and talking over customers because she cant answer a question. When asked to speak to her manager, Kate replied We have no managers. My only question is my car has been at the service dept. since Monday (6/28/21) Is there a time frame to have a technician look at it? Ms. Kate.....hung up. The service dept reps were much kinder when they were Cobb County Kia. Ugh! Such a disappointment considering Ive bought cars here several times since 2006.Update: The 2 problem people I had issues with are no longer with this facility. The manager I met T. Mann was awesome. He heard my complaints and explained the issues and they were working to rectify the problems. I would have to say, I will return now that things are looking up. It was also a confidence booster to know the technician that worked on my car, has worked on it before and hes been with the company for years.Thanks Jim Ellis Kia

Ive purchased 2 new Kias from this dealer. The most recent being a new 2021 Sorento. The sales experience was great.The Service experience is unacceptable. I have an issue within having the vehicle less than 30 days. I call to schedule an appointment and am advised that the next appointment time was over 2 and a half months out. I was told that they have a piece of paper saying that they tested everything before I bought the vehicle and after I drove it off the lot, it was my problem--it must have been me that caused the issue. Ill stay off the lot completely going forward.Another Kia dealership was able to get me in for a service appointment within a week and was very friendly on the phone. I will not be returning to Jim Ellis.

Kia Service Center took 3 months to fix my car only to have the check engine light come back on an hour after driving off the lot. Called the service department twice and left messages, left the General Manager 2 messages asking for a call back, and nobody there even has the courtesy to return a phone call.Update 8/20 - I got my car back last Friday (finally), but it is still not fixed completely. Now several of the safety features are not working (blind spot detection and rear traffic warning). It has now been nearly 4 months since I first made an appointment to get my car serviced with Jim Ellis.I have left the GM multiple voicemails requesting a call back, emailed my sales rep, requested a call back from the service manager - and none of them have responded! Once you buy a car they drop you.

They were very friendly and helpful. We had our car back in a timely manner.

Their customer relations manager Madison Magnus and general manager Michael Johnson are very professional and understand what their customer needs. I really appreciate all the effort they put forth for me, which was considerable. They really went above and beyond. I would recommend this dealership to anyone!

Great service center! I just had my 40K mile service at Jim Ellis. The service center employees always do a good job explaining the details and get you in and out quickly. When picking up my car, its done fast and my car is returned freshly washed and vacuumed. Always a good experience with Jim Ellis Kia.

I was very picky when it came to buying a car. I wanted a newer one with low mileage and a lot to offer. I got off work and went straight to Kia and Larry Pedersen already had a car picked out to show me, it just traded in and it was the right one for me. It’s was everything I wanted and more. If you need a car go see Larry Pedersen at Kia if Kennesaw

I was just about to drive cross country when I had a small problem that I really didnt want to drive across country without fixing first. They managed to get what I needed and taken care of it in under 24 hours so I was able to leave on time. Super friendly, extremely helpful, and they really cared. I do not look forward to needing service, but know I will find it here.

I had a great experience. They got me in the car I wanted and the payment I needed. I will definitely recommend to all my friends!

Wanted to thank Chaz Martin of Jim Ellis Kia of Kennesaw for a great purchase experience for me and my daughter. Chaz made the process very easy and was patient and informative in helping us find the right vehicle that my daughter will be one day driving! We will look to work with Chaz again in the future. I highly recommend Chaz to anyone looking for a new Kia vehicle.

Friendly and very helpful. Worked to make sure we got car we wanted a price we wanted.

Once you get to the dealer ship to have the service done, it is very good and usually timely. To make the appointment to have the service done is almost impossible.

I would like to say I’ve work with Mr. Jason Dale before and he’s very reputable. He has an upbeat personality. He ask what can he do for you and gives you all the run down of: we’ll give the inspection and before any work is started, I’ll speak to you first and see what’s important and we’ll go on from there. He explained some issues with my car and explained what’s important to minor things and their prices. It was end of the day and stayed until my car was finished to put the keys back in my hand. Now that’s dedication, he was there since 6:30 am and to leave after 7:00 to make sure I was satisfied. I’ll keep working with Mr. Dale. Thank you!

I took my car in for the tire to be replaced and what I got was so unexpected!!! My service advisor was Camille and she was the most amazing person I’ve ever met at Kia in 5 years!!! She was professional, very kind to my daughter I mean she went above and beyond to help us . We had to leave our car there because my particular tire is t stocked there and she put us in a loaner .. she continued to stay in contact and update us on the car ... I’m just blown away by her customer service skills... it has been a very long time that I’ve seen anyone that showed this type of passion for her work and was HAPPY to help and get things done! Even the staff was helpful even though I wasn’t their client !!! sorry Atlanta west Kia but Jim Ellis takes the cake on this one 😁 So again thank you Jim Ellis and staff for creating such a friendly atmosphere! My best Kia experience ever!!

No communication and overcharged! Only things good that came out of my experience was Diane and my AC was actually fixed! I came in on 5/13 to get an oil change and an inspection done because my AC was not working, my advisor was originally Camille, she called me and explained that I needed a hose and that it takes 2-3 days and it would be Saturday (5/15)and if not then Tuesday (5/18)because they don’t get deliveries on Monday. That wasn’t a problem I understand they don’t keep everything in stock. Now Thursday (5/20)is here and I NEVER heard from Camille. I called and spoke with Laver (?) that morning and was told she would call me back. I waited until that evening and hadn’t heard anything STILL! I called again and Laver (?) picked up again and I explained that she NEVER called me back so had me wait on hold this time, I finally spoke with her and they had my part but she just hadn’t had time to call me. She explained she was going to be off for a few days and that I could schedule when she was there. She said 7:30 on 5/25 I get there 7:30 and NO Camille. I was greeted by Diane who was the most pleasant lady like EVER! She had me wait a little and explained that she didn’t really know what I needed since Camille wasn’t there. I finally got checked in it was about 7:50 which isn’t bad since she had to figure out what I needed. They waited to pull my car in the shop and it was ready at 10 with 2.5 hours of labor! Unless the sitting time in the entrance bay is included in the labor they were NOT working on my car that long. Definitely overcharged!

I recently purchased a Pre-certified 2018 Kia Sorrento for my wife and kids. The SUV came with a 10 year/ 100,000 mile warranty. Three weeks after my purchase the AC started to act up. It was not cooling like it should. So I took it back to the dealership because the AC is under warranty. They would not service my vehicle even although I had a appointment and was turned away. A couple of days later my AC started to make a loud hissing noise, from my understanding that is a Freon leak. Im very disappointed in the service I received from Jim Ellis. The people I dealt with there were not kind at all and disrespectful!! I like the Kia brand, but I would avoid Jim Ellis dealership at all cost!!! Please go to another dealership.

Conner was an amazing sales professional and really helped me through out each step of the process.

Great customer service. Able to negotiate price over the phone for te car we wanted. When we got to the dealership, there was no hassle or haggling, just getting the paperwork and financing done. One of te best car shopping experiences we have had.

Worked with Bryson Smith, nice to have someone knowledgeable of the car I was test driving. only negative was the 3.5- 4 hrs it took to purchase the sorento.

I had a great experience with Jim Ellis Kia of Kennesaw. Finally got the car I’ve been wanting for months at a lower price than I was expecting. Huge thanks to Brett Jones my salesman, Matt, Katherine, and Mike!!! You guys were amazing and I really appreciate the great service!!

I wanted to give a shout-out to Tom Mann, Service Director, Jim Ellis Kia Kennesaw. Our 2012 Soul was towed into Jim Ellis Kia needing a new motor. We didnt qualify for any of the recalls but Tom Mann went out of his way, for no other reason than to show kindness to a customer. Tom was able to convince Kia to replace our motor as a gesture of goodwill. He has earned our respect and our business. If you want to be treated with respect and deal with good, honest people, this is where you should take your Kia!Thank you for everything Tom Mann and Jim Ellis Kia Kennesaw service team!!

This was my first electric car purchase and I was very skeptical even though I had done my homework pertaining to incentives, financing, interest rates, vehicle range and etc. I chose the Kia Niro EV premium trim because for me personally it stood out among the other EVs on the market and it was within my budget. I’d like to give Hailey Olson 10 stars for being patient and understanding. Hailey listened to my host of questions and made me feel calm during most of my anxieties of dealing with fast talking car dealership employees. She was absolutely amazing! I recommend anybody and everybody who’s interested in owning a Kia, go to Jim Ellis Kia of Kennesaw and see Hailey Olson.

Larry Pedersen was great. Helped me during my purchase and continues to help with anything I need.

Brett was polite, professional and made my car buying experience painless and enjoyable. I appreciate all his assistance. The dealership had a good selection of Sportages in fact the one I selected fits my needs well. Thank you to all the folks who made this happen.

Dropped my Sorento off for service recall. Diana my Service Advisor was wonderful. She took immediate care of me and got me in and out of the Dealership quickly. Diana called me twice to keep me updated and informed of the progress of my vehicle. This is a refreshing change from other Dealerships. I recommend Jim Ellis Kia if you own a Kia to have it maintain and ask for Diana,

I was in need of a vehicle when my suv was totaled i look at all the dealership in and around the area even ckecked private sales but was unsuccessful it was very hard i was in a rental so i was bind to find anything my children was helping me as much as they could so wnen my daughter saw the. Kia Sportage she called me and sent me the pic it was love at first sight just what i had been praying for it was clean no smoke or pets i went toJim Ellis Kia and the staff was so kind and very professional my salesman was Alfredo he was so helpful i told him i didnt want a car payment and he explained everthing to me i would recommend anyone to go to Jom Ellis Kia and ask for Alfredo he will take very good care of you. If im gonna get another kia i will definitely go to Jim Ellis Kia in Kennesaw they will take vety good care of you

This was by far the best car buying experience ever. I explained what I needed, They went rite to work and did everything I asked. Completed 90% of the transaction online, went to the dealership to sign paperwork, every thing was spot on. I was out the door in my new Forte in 45 minutes. Also there prices are unbeatable. Believe me I shopped every dealer within 500 miles.

This was our first trip to Jim Ellis Kia of Kennesaw, but I am sure it will NOT be our last! I have bought many new vehicles over the years and this was one of the most stress free purchases that we have ever had. Katherine and Ellie were wonderful! Everything thing we discussed on the phone was delivered as promised. The vehicle we selected even had extra dealer add-ons that we didnt even know about until we arrived on the lot and saw the vehicle. Got a great deal and it was worth the 2 hour + drive from Augusta to deal with them! We have absolutely nothing but glowing compliments for the whole experience. Well Done!

Purchased a new 2021 vehicle with safety sensor defects appearing less than a month after purchase. The service department claimed these issues were within normal limits, which is disappointing because what if there was a time that I needed a sensor to work and it failed. That does not seem like a sound answer. This also would be standard repair under warranty so I am unclear as to why they wouldn’t fix it.With a month lead time for an appointment to assess this problem, no preparation was made for a courtesy vehicle nor was I offered any substitute transportation. The information provided was each service advisor only gets 3 courtesy vehicles to give out and the advisor I was dealing with didn’t have any left. I overheard another advisor with the same set of circumstances arrange for a rental car for her customer and compensated the cost. Again, just some glaring discrepancies with service.I was sold on the “Jim Ellis Service” which why I went with this dealer over another in the area. I will say this experience is not supporting that notion in any capacity. I am currently exploring my arbitration options under the state lemon law.As a side note: They inflate the tag, tax and title costs, charge you, then don’t refund the difference. Mine was nearly a $660 overage that they kept in conjunction with their $699 administrative fee for 15 minutes of paperwork processing.I would recommend looking elsewhere based upon my experience in less than 2 months of owning this vehicle.

Brett Jones is the BEST! Super friendly, knowledgeable, attentive and did I say the best? Just traded in my 2 older KIAs for much better cars, better deals and found my “car guy”!

Horrible customer service, there financial department is very unpleasant and unprofessional. I have bought 3 cars here but I will never go back again after a horrible service this last time. I bought a car 2 months ago asked about my tag and they just simply said dont know figure it out we already been funded for the car anyways. And if you bring it back it will just be bad for your credit. And hung up. If I could return the car I would. And never shop there again.

My experience at KIA of Kennesaw was very good. Brett, the salesman, and the management personnel I dealt with were all very knowledgeable and helpful in getting the exact car that I wanted. Brett knew all the details about the car and answered all my questions. This was very different than what I have experienced at other dealerships.

Absolutely wonderful experience everyone was very nice and helpful. Mikey was really cool to talk to and kept me well informed throughout the work being done on my car. Awesome down to earth kind of guy. 10/10 definitely going back again.

I have on the best maintenance team ever !! Jason Dale is a great at his job, he do it with pride and excellent attention to details.Mew vehicle could not be in better hands

I had a good experience bringing my car in for service. Levar took great care of me and was very personable as well. He explained future work I have to get done and gave me an approximate timeline. I will certainly take my car back here for future service and repairs.

I’ve been rescheduled for a recall on my Kia twice. It’s been over six months. I was scheduled for Aug 5th 7:30am and this was rescheduled by Kia in June. Kia called me on Aug4th to inform me that they’ll have to reschedule my appointment yet again. This time to OCTOBER!!!! I had already made prior arrangements to be off work and for this establishment not to inform me of this in a timely manner is so unprofessional. On top of the that, the associate that contacted me was very rude and nonchalant when we spoke.

Thank you Lamar, Jason, and Jada for the great service and support with the service on my 2021 Sorento on July 28, 2021.

Bryson was very knowledgeable and helpful. Very happy with our new Kia Rio!

I arrived at 8:30 am for just an oil change and am still waiting over 2 hours later. I was one of the first people here, so I dont understand why it would take so long for a simple oil change. I waited in the lobby because I expected it to be quick, but it is taking significantly more time than it should. I know that oil changes are listed as a 15 minute job at most dealerships. I didnt get a tire rotation, or any sort of inspection. If you ever get serviced here, just wait at home. Not only that, I was told at 9:50 that they were finishing up and was going to vacuum. At 10:35 I go to my car and it is not vacuumed because the vacuum was broken!! I waited an extra 45 minutes while my service representative chatted with other customers. My car was sitting in the exit lane for 45 minutes while I waited to leave, so it took 1:15 minutes for an oil change. I will never return to this location.

Dont Change A Thing.Thank you

Very complimentary and well timed with oil changes. After I got my new Kia Optima 2020 I have two free oil changes and they even checked the car for me and washed it too. The sales associate Mikey Downes was very light and fun and didn’t appear dull, yet seemed delighted to help and was much appreciated. Definitely recommend him and this Kia to all other car owners.

Easy to deal with. No pressure. Car was as advertised. Impressed by roominess of the Kia Soul EV.

***Update***After posting the below review, youll see that the customer relations manager replied. The original salesperson also sent me an email as well finally - I assume because of the review. I replied directly to the email provided in the reply to my review below as well as to the salesperson that finally replied back. Neither person replied. I would have loved to update the review but like I said in the initial review, seems like they just add you to a mailing list and run through their standard sales tactics and auto-generated plan. Definitely wouldnt recommend unless you do all the work yourself and they happen to have the exact vehicle you want already on the lot.***Original***I stopped into this location a little over a month ago. Met a nice salesman and looked at a couple of new vehicles. They didnt have the trim on the lot that we were looking for so they indicated they could look for some or order directly from Kia for me and follow up with me. I sent a follow up email that night reminding them of what we were looking for. No response. Several weeks later, I got an autogenerated email from the sales person with some miscellaneous selections that werent what we were looking for. I responded to that, reattaching my previous email and again asking for help ordering. No response. Several weeks went by with no communication, I went onto their website and emailed the manager, again resending my previous messages and asking how I can get someone to help me spend money with Kia and follow up on my previous visit. Again, no response. Seems like theyre just like most other dealerships that just put you on their mailing list and wont actually return an email or call. I find it bizarre when you know what you want, its a new vehicle, and its a guaranteed sale for them. Other people might have positive experiences but cant see myself begging for a forth time to get someone to respond. If youre looking to establish a good long term relationship with a dealership, doesnt seem like this would be the place.

I had a great car buying experience today. I knew exactly what I wanted and met with a terrific salesman, Cameron. He listened to me and did not try to sell me something else. We went out and test drove the car, and was surprised that it drove much better than imagined. He was also very helpful explaining the details of the interior. We worked out an agreeable price and the process was not at all stressful.Finance was quick and easy too. A really great experience that I wasn’t expecting! 👏👏👏👏Can’t wait to pick it up tomorrow!Good job Jim Ellis Kennesaw!!I will recommend to friends 😂Sincerely,Lonnie Rakusin

Cant even make an appointment to take care of a recall. Called, they took my phone number, said okay one moment as if they are looking something up then cold transferred me to god knows who. They then transferred me again, the phone system auto picked up about 4 times and seconds later transfer again and never did get a person again.

Brett our sales rep. was very professional and cordial. He wanted to know specifically what we were looking for and tried to find any vehicle to meet our needs. This is the second new Sorento we have purchased from this deal and have been very satisfied with both their service and support. We have already recommended our family to visit for a new or used vehicle.

I enjoyed purchasing my first car with Jim Ellis Kia. Very great customer service. Hailey was very friendly, helped me pick my car. Micheal very nice, helped me stay informed my whole paperwork. truly a great experience.

Excellent service. Jason Dale was on point in estimate and time need it. Reasonable price. Did 5k check and synthetic oil change!

I love bringing my car to Jim Ellis Kia. Each time I come I am greeted with such warmth and friendliness. Diana is such a jewel. She makes the whole experience wonderful. I will always go to them for my car service needs.

Ive had my car serviced at this location since I moved here in 2016 and just upgraded to a new Kia at the end of 2020. From the moment I pull into the parking lot, every employee that I deal with is friendly and helpful. It seems like great service is a thing of the past everywhere else, but this Kia dealership continues to create an excellent customer experience that keeps us coming back.

Sale man James was awesome and very knowledgeable about the vehicle I purchased! He went above and beyond to help and make a sell. Great manager! I really love this dealership and I can’t say that about other dealerships.

Service dept, very kind, fast, and helpful! Great team they have!

I bought my 3rd Kia Soul from them and it was a wonderful experience. I just took it in for an oil change, inspection and tire rotation. They were super friendly and kept me posted on the progress. I must confess that I have been leery of using dealerships in the past for regular service. However, the Jim Ellis Kia staff did an exceptional job and I am thrilled to be part of the Jim Ellis family.

Outstanding organization, and outstanding team members. My service adviser Camille Williams was very helpful, professional and a testament to the art of providing excellent customer service. She handled the issues with my car, and she kept me informed during the whole process. I will continue to patronize Jim Ellis Kia in the future.

My experience at Jim Ellis Kia of Kennesaw was absolutely GREAT. From the moment I made the call and spoke with Jason Dale (Service Rep) to my picking up my vehicle upon service completion, I felt most comfortable and was treated with the utmost professionalism and courtesy.... My 18- year-old son, who is the primary driver of the Kia, accompanied me for both visits was absolutely impressed with everything as well.