Kai Morton, Sales Rep was awesome.. Came up to us, friendly, not pushy. Did an outstanding job with his Sales presentation. Got us hooked. Took care of us... Give him a promotion.. Well done.. Was nice to see Justin again, he sold me a Mitsubishi last year. Michael was also pleasant, patient..

Was sold a lemon. Ken the service guy ended yelling at my husband. No one has called me back and my car has been in the shop since June. Never again will I buy from here.

Great first free service. Like the shuttle service and cleaning/car wash.

Ken at the service department always goes above and beyond! He gets me in with short notice, gives me a rental car and even delivered my keys that I forgot in the rental! I will continue to purchase future cars with Acura in order to utilize their service department. Super happy customer! Highly recommend

Greg at parts depart is very helpful

Very professional and great service!! It is a 5 stars for Ken and his team.

I recently had my brakes repaired at ACURA OF MAUI by KEN JOHNSON and crew. I have never given a review before, but this experience was exceptional, and I felt people should know. KEN was the most professional and efficient person Ive seen in the repair business. I was blown away with the new car Ken let me borrow until the next day knowing I didnt have any other way to get to work as my toyota tacoma truck was being repaired. The price quoted was very fair and the work was excellent. Truck was washed and looking great when I arrived the next day to pick it up. I have never seen this level if service in my 60 years. And no, Im not being paid to post this. People need to be treated fairly these days and ACURA OF MAUI was definitely a 5 star experience!

Steve was great. We got a good deal. Very friendly

Awesome Salesman Daniel P. Very pleasant to work with and great customer service 👌

Great service and friendly staff. I only buy Acura cars because of the great service. Thank you all to the Acura Maui employees in making this happen 100% friendly and clean.

Im giving this place a 5 stars. the rep that was helping my mother out on getting her dream car was DANIEL PAIVA. he is a very understanding rep that stayed with us and help us all the way not only that he went above and beyond to help my mother feel very comfortable in her ACURA. he also went step by step on helping my mother to understand her new car and all the other functions in her vehicle. if anyone in town or want to check out an acura highly go an see DANIEL he very knowledgeable

Ken, Daniel, and Rob were awesome fast and I am happy. Mahalo guys

I found the truck I was looking for at Acura. The price and deal we made was fair. Steve, the salesman, was not pushy nor dismissive but listened to my interests and made the transaction go well. Ken, the service manager, was given a couple of tasks to make the sale final and he made sure he fulfilled those promises. After repairing a mirror on the truck he even dropped the truck at my work. Easy.I have a kind regard for this dealership, somewhat unusual for me to hold a dealership in great esteem. Go Acura of Maui!

Outstanding Service Department. Friendly, helpful, professional, and don’t forget they can work on non Acuras as well. Everyone here seems really interested in helping solve your problem and doing that little bit extra to earn your trust and repeat business.

Upon finding that my 2016 ILX wouldnt start, I contacted Acura of Maui and was able to speak to Robert and Ken. Both were extremely nice and helpful and Ken Johnson drove up to my house in Makawao to diagnose my car and give me a loaner vehicle. The service department was very quick on repairs, and I was back in my vehicle in no time. Acura of Maui went above and beyond my expectations, and I would Highly recommend them.

Went in on the 4th of July to look at a 2016 Soul EV. Steve was very helpful and gave me all the information I needed and provided many options I could exhaust to get the car I wanted. I couldnt have had a better experience. Everyone who helped at the dealership was wonderful and the car is GREAT. The car is clean and performs great. They made it such an easy and fun time to get into this car. Couldnt be more thankful.

Good service and good product

These individuals are awesome, Joe is the salesman I went with and he has been professional, helpful, and friendly; the same with the general manager and financial side. They didn’t pressure me or try to sell me extras that I don’t need like other dealerships. I highly recommend stopping by and give Acura of Maui a try!

Super quick affordable and friendly service !!!!Plus ! They do safety’s !! Thanks Ken !

As a respected business owner myself I understand the importance of customer satisfaction, and that sometimes things happen by mistake, and there is always a chance to make it right. After a prior problem, we were able to sit down with Micheal (the owner) and speak with him directly. He took the time to listen to what we had to say, and was very understanding in where we were coming from. It was nice to see the face of the company and someone who clearly cares a great deal about his customers, company, and employees.We were very thankful for Micheal taking the time to see us and see that he genuinely cared about the outcome of our experience with Acura of Maui.

My mom and I have been their customer for the past 4 years. So far, we love them and how they treat us and our cars.The service is excellent and very professional! Sales department and Service department both give excellent service!

I walked in and met John (the GM) and Ryan. They were both very friendly and knowledgeable. They both took time with me & we enjoyed some Maui small talk—they were both a class act & very approachable. I never felt like anyone was trying to make a sales quota or pressure me into anything. I highly recommend ACURA, here in Maui as a safe and honest place to by new or gently used cars.

My husband and I had by far the best experience purchasing a vehicle from Acura of Maui than anywhere else on Maui! All the staff were extremely helpful and friendly, and the no pressure sales environment and fair pricing were much appreciated. Thank you so much to Steve, Michael, Linda and Molly for helping to make this such a smooth and enjoyable experience! Will definitely be returning to Acura of Maui for our future vehicle purchases!

They are always great to deal with

We purchased a used vehicle that after two days had an oil leak, we were able to speak to the owner who was very polite and willing to work with us on the issue. I am happy to say that our issue was resolved. Our sales rep Matthew Viescas was very nice and helpful, we highly recommend him. Thanks again Acura of Maui.

Thank you John, Steve and Ken for making the buying process so easy and enjoyable. I love my new ride!

Joe Mendoza was my go to guy there at Acura of Maui. My initial contact was via Email as I introduced myself and what my intention was in purchasing a new or used car. With his guidance and great ability of NOT Pressuring my husband and to purchase a Vehicle he made it very easy for us to say yes. Well take it! After I ate lunch, inside joke I highly recommend Joe Mendoza as the Acura of Maui go to guy!Mahaloz,Joe!

Always making sure you leave happy

I just bought my first Acura MDX at Acura of Maui. Buying a car can be stressful, but Matthew Viescas And John Streckenbein were fair and courteous throughout the process. We were able to come a great deal fairly quickly, but not once did they pressure me or make me feel uncomfortable. The experience could not have been better, and this is from a guy who truly does not like buying cars. I highly recommend you consider them for your next car purchase, you will not regret it.

We have been with Acura of Maui for going on three years now and we are incredibly satisfied! The atmosphere is inviting and friendly! They are always there to make you feel at home—it even feels like I could be sitting in my own living room while I wait in their lounge for my services to finish.When our family grew by one more, they helped us turn our ILX lease in early for the bigger MDX. We are so excited and it’s perfect for our family!The team there is amazing! Especially Steve, who has helped us every time we need something new or anytime we have questions.If you are considering a new car, you absolutely must stop by Acura and ask for Steve. And if you are considering a Honda, go to Acura before making any final decisions! They will make sure you have a better deal for a better car!

Awesome and friendly service! If you ever need a vehicle go see Joe Mendoza At Acura of Maui. He will get you in your new vehicle in two shakes! Friendly very helpful. He is a must see! Mahalo Joe for your patience and kindness in getting me in my sick new ride! For working with me from the beginning until the end and making sure I went home with my car!!! Words cant express how grateful I am to have help by you!!! Mahalo Joe Mendoza for answering my prayers!

Despicable... bought a car here 1½ ago, was actually a BMW they had sitting on the lot.Went back now to have some regular repairs done, they would not even change the oil as they didnt have the tool or knew how to work on anything but Acuras. What a bunch of tossers, they are good for selling, dont expect anything after the sale. Will not be back, ever. Advise you stay away from these amateurs as they clearly has plenty of money and dont need any more customers.

Joe Mendoza 5 stars, he has helped us out from day one! They work their magic to be sure you walk away happy! Mahalo to Joe and Staff!

Great service Linda and her staff was excellent, quick response and very easy to work with I am going back for sure when I need another vehicle, if you need a car see Joe and ask for Linda to work her finance magic to get you in your new ride.

This is my second time purchasing a vehicle at Acura of Maui and I have nothing but great things to say about my overall experience here both times. I was looking to upgrade my 2014 Nissan Rogue to a luxury vehicle and called Joe Mendoza, who I bought another vehicle from, to let him know I was interested in a pre-owned Acura RDX. Within days, he texted me to let me know he had the perfect vehicle for me, a super clean, low miles 2017 Acura RDX. I super appreciated that I got the insider scoop from Joe before the car even got posted online because they go fast! I was able to come in and Joe and John Streckenbein, the GM, were so helpful and welcomed me back, provided awesome service, worked with my budget, and got me their special Why Pay More? price. I got the car I wanted at the price I wanted and the entire experience was great. The dealership is nice and clean with a great lounge, excellent customer service, and an overall fantastic experience. Mahalo to John and Joe and the Acura of Maui family for everything. Youve earned a repeat customer!

I went to Acura on a whim, wasnt expecting to buy a new car, but I did! Within two days I drove off in my Brand New RDX and I couldnt be happier, thank to the expertise of Patrick Ibarra. His knowledge of the cars and easy was of making me feel comfortable about this purchase, but of course the big moment came when we needed to convince my husband! Great service, people we will keep coming back..........

Best experience ever with buying a car. Really helpful people, not pushy, and they went over and above to help.

I was interested in a 2015 Chrysler Town and Country that this dealership had listed for sale recently. I actually live on Oahu, but they had such a great deal on this car that I contacted them to see if it would be possible to have it shipped here if I was interested in purchasing. I worked with Judina, and she went to great lengths to help me assess whether the car would meet my expectations. She returned every email and phone call promptly. She obtained a quote from a shipping company, took over two dozen additional photos of the car for me, and also made a video of the car so that I would be able to see things closer up. We ended up buying a similar vehicle here on Oahu, but I wanted to give a shout out to Judina here for the great customer service we received. Very professional.

Had a good experience with Joe. He was very helpful in getting me the car that I wanted.

Bought a car from this dealership around 3 years ago. They are still helping me as if Im part of the Ohana. I will continue to buy cars from them. They really make me feel like they care about me!! No Ka Oi!

Steve was super cool and made everything feel so stress free and even helped entertain our daughter! I always recommend Acura of Maui to anyone looking for a car and always tell them to see Steve! Thanks guys! Still love the Acura TSX wagon!

Patrick NG was fantastic.He gave me all the information I needed on the new 2015 RLX I needed.The price I paid was very fair and the General Manager Linda made me feel like part of the Acura family. Overall it was the best experience I have ever had buying a car. Thank you all at Acura of Maui!!

Recently we purchased our second new Acura RDX at Acura of Maui. Great car, great purchase experience, great service. Linda, Steve and Molly do an excellent job.

Started out a little rough but with the amazing help from 5⭐️ salesman Patrick Ibarra we were able to get what I think to be an AMAZING deal on a beautiful 2016 Acura. Patrick and Linda worked with us in getting our new Acura. Thank you Patrick Ibarra for your professionalism and honesty, you are a true 5 ⭐️ salesman.

I was provided Excellent customer service by Ken Johnson & Robert Racoma! Aloha my friends.

Fees! Fees! Fees! Extra fees everywhere! No amount that you think you are agreeing to is the actual amount you will pay.The interest we got was high(with a good credit score), the vehicle was at the top dollar if not a couple grant higher than KBB (after negotiations), and any kind of extras we got were misleading in price. I hate that we got cheated like this! I purchased a car prior to this and I saved a lot, so, that made me think I was ready to buy it from these sharks but I obviously wasnt.

First time buyer and I had a great experience with Acura of Maui!! I did not intend on buying a vehicle, just went to inquire, but I did. All from the convenience of my home. (I live on Molokai) Steve was such a great help with any information I needed about the vehicle, he was prompt about returning any text messages or calls and always gave me FULL, DETAILED ANSWERS. As did Linda, who managed my financial situation and took great care of me in that area of this sale. She was very consistent and made what seemed impossible, possible!! Steve and Linda handled my sale very professionally and I had an amazing experience! They even shipped my car directly to me!! It was so convenient to work with them from the comfort of my home and not have to worry about anything! They were with me every step of the way. Everything worked out great! I definitely recommend anyone looking to buy a car, to go and see Steve and Linda at Acura of Maui!! Im happy with the deal I got on my pre-owned Honda CRV and absolutely love my car!Mahalo Linda and Steve!!!

Great customer service.

I knew it was time for a new car and I wasnt sure what I wanted I had been looking for weeks and finally I went to Acura of Maui. It was the best decision I had ever made. The staff their was very friendly, I was helped by Patrick Ibara and hands down hes the best salesman I have ever came across. Very informative and not like those crows at other dealerships whos trying to swoop you in, the minute you say hello. I walked out that day buying a Nissan Murano. It was fast and easy. He also helped me with the insurance and getting it all set up. I will be going back to him for my next car.

Acura service department was fantastic in assisting me with the service that my vehicle needed. Christopher B. is an asset to the Acura of Maui Team!

The sales manager was very aggressive. We had come prepared with research on the actual cost of a car and made an offer. She played every game in the car sales book (acting insulted, LOOOOONG waits while holding onto drivers license, calling the owner, lowballing the trade-in) to try and get more money. It was quite unprofessional, especially for a brand that is marketed as upscale. She ended up accepting our offer, within a few hundred dollars, and then took the greater part of the day to complete the sale. Perhaps that was our punishment for being well-prepared, savvy customers?On the positive side, the salesman, Patrick, was especially polite and helpful. In the end, I would recommend against dealing here unless you are absolutely set on an Acura.

Funny how Google review has an overall rating of 4 stars (with 13 reviews) & yelp has an overall rating of 2 stars. but remember, businesses cant pay to alter or remove reviews on yelp. hmmmm.....my issue is with linda. I have no idea why she feels she has all the power over customers when its the bank, or credit union that ultimately has the last say when it comes to loan approval. she was great when I first went to buy my rdx. I even gave them a five star rating! but she had a completely different attitude when I tried to upgrade recently. I was told to keep the car a year or so to build my credit & then go back to upgrade. I was also told that they would pay off my certified poor owned (cpo) rdx. well she said that my car wasnt worth what i still owed on it which I think is hilarious cause they pride themselves on how acuras have the highest resale value. ha! what a crock of s*#!. i had also built up my credit but apparently not enough to her standards (which takes me back to my original comment on how its the bank, or credit union, has the ultimate say when it comes to loan approval)I also feel like my cpo rdx wasnt put through 182 point inspection. the car was turned in literally a few hours before we arrived (which was after the service guys went home) & they sent us home with it. I brought it back but have no idea if that 182 point inspection was done. I kept getting yeah, yeah when asked about it. there was no paper work to back it up either. with in a month or so of buying it the tire pressure indicator keep going off. took it in for them to tell me I need to patch it. excuse me? well we just bought four new tires to save us from going back multiple times & being told the same thing. I ask myself could that have been 1 out of that 182 points. ??? another thing I noticed within in a month or so of buying it was the headlining. it started to sag real bad. i admit i didnt notice it when we got it but i sure as hell know its not going to sag like that in one month.heres another story from a disgusted customer. Take your time and read the Credit Sales Contract. Linda will try to make to make you feel like youre wasting her precious time, but slowing down here could save you thousands of dollars. Find the line that says, Cash Price including Accessories. If this amount is more then the agreed upon price of the car its because Lindas padding her pocketbook with your money.Specifically ask if you are paying for a warranty, credit life insurance, and security window etching. Have her show you on the paperwork the exact amount you are paying for each of these.It is not required that you buy any of this stuff and she will lie to you to make you think otherwise. Shell try to sell you a warranty without telling you that the used vehicle you are buying may be covered under state or federal Lemon Laws. Shell tell you that the security etching is already on the car and you have to buy it; you dont have to buy it and you shouldnt. Never buy credit life insurance from a dealership. Youll pay too much!Remember that warranties, credit life insurance, and security window etching are high price commission items that you can get cheaper somewhere else. Ask how long your loan is for and make sure you were given a competitive interest rate.the rest of the staff is wonderful! i give THEM 5 stars. I have no problem with anybody other than linda.SO, my suggestion is GET PRE APPROVED, do your RESEARCH before you even step foot in this acura to save yourself from dealing with linda! and READ, READ, READ & ASK QUESTIONS about the numbers.Im so disgusted with Linda, her attitude & the power she thinks she has over customers, that if I do buy another Acura it sure as hell wont be from Acura of maui. she is a down right shame to the brand & what they stand for. so not the experience youd expect from a luxury car dealership.

My car shopping experience with Acura of Maui was worth it. I was specific with my needs of a car that I was looking for. Patrick Ibarra helped me along the way, from my online inquiry, to setting an appointment, greeting me and my family, as well as having a personal introduction from Linda, Financial Manager because of a mutual co-worker that put in a good recommendation for me. From test driving and of course taking care of the financial end. It took a while but when buying a car...Hello!!! You cant just go in and out, like a grocery store. I was blessed and highly favored that Patrick assisted me thru the whole process. I will definitely return to see Patrick when my lease is up for my 2014 Acura TSX. Much Mahalo Patrick Ibarra Jr!!!

I purchase my first Acura RDX with the help of Patrick Ibara...he made my experience very pleasant. He was very patient and very informative never once pushing me to buy the RDX. When I finally decided to make the purchase he was with me every step of the way. He even took the time to sit with me in my brand new RDX and go over all the features, he even gave me his cell number to call him anything time I have a question or needed help with the RDX. Looking forward to purchasing another Acura in the near future with the help of Patrick Ibara, awesome salesman!!

After over three months and three trips back and forth lured to the other side, they wouldnt sell me a car. I anxiously awaited the release of the new TLX and stayed in touch with a salesman who, albiet a nice guy, would not and could not to save his life give me any kind of numbers. Through tireless emails, I got no where but circles. After three separate visits (one of which he said to come on down to test drive the car and then when I finally got there, he told me the car had been sold the day before), I got them to talk numbers. He left me in the lobby and returned with his boss to tell me that the best they could do was $200 monthly more than their advertised price and a much larger down payment. She the boss said they rarely make this sort of exception and only have $600 in the deal, so it was a take-it-or-leave-it situation. This seemed very odd to me since I had done the research already and her sales price (sans +++feeson her notes) was over $5000 over invoice and $3000 over MSRP!Since they werent going to sell the TLX, I then asked my salesman about a nice used TL to the side. He quickly fetched the key and the owner himself spent a while out with me telling me how great the car was. I went for a test drive and loved that car too! I asked ok, since the new car seemed out of my budget, how about a two year old car, and is it Certified pre-owned? The owner said he just cut the price, yet no one could figure out what to. Then they wouldnt even tell me why it wasnt Certified Pre-owned. I asked for any details and they said the CPO guy is a stickler... thats it!So I said how is the financing to quickly she replied well, the rates are very high on used cars Im thinking it wont be worth it to you. Why dont you go home and think about it, and then let us know what sort of price you want and down payment you want.Ive never had a car dealership waste so much of my time, refuse to give me any details, and then condescendingly tell me to go home. I strongly recommend you do your research before going to this place, and if Linda Ludwig from the sales/finance comes out, expect a very large payment thats completely over the top!

What is wrong with Acura of Maui? Refusing business from local residents?thats what happens when a business isnt owned locally? My girlfriend wentto Acura of Maui just recent and tried to trade in a vehicle and the manager of the dealershiprefused to sell her a car. Told her that were not able to sell her a car because she got ripped offfrom another dealership who says that to a customer? very horrible business practices. We shouldveread the reviews before even wasting our time going there the manager is a bad asset to the companyweve never led to believe from other people about the service that the dealership provides until we had toexperience it for ourselves. If youre in the market for an Acura go to Acura of Honolulu they are willing to helpthe locals out and give them great deals. They will even offer to ship the vehicle to you for FREE!!!

Amazing service, reliable and reasonable.

After a bad first experience, I never thought Id return to the Acura family. As I was searching for my next car, no one could do it like them! What took a different dealership ONE WEEK, took Joe Mendoza and the Acura team 3 HOURS to do. Thank you for making it possible!

Great 🚗 service and staff.

Professional crew of extraordinary people👍

Yep,Nope,Yep...

Very friendly and helpful

Liars!! Poor customer service!

Wonderful