I had the Dream Team!I have owned a few business, and I would definitely hire AMY the front desk young lady, a perfect person on the phone and a great person to be the first face you see and greet.thanks Amy and thanks for a great referral,what can I say about Justin,if I can deal with a professional like Justin all the time I wouldn’t have any hesitation at all.We hit it off right away and I was comfortable right away .Most of the time it’s very painful when you go to the dealership however our visit was a great experience,we would actually come back just to visit with your team and felt like we were family. My wife and I felt we received a great deal !!! Great job Justin.And last but not least the closer and finisher khem She was very kind very knowledgeable and she did it in a quick and timely manner, very friendly,and Personable.Thank you,for a wonderful experience !!!Christopher

Tldr your experience will vary depending on what youre looking for and the employee you work with. Giving an extra star just because the first guy did try to help.Went looking to buy a new vehicle, was helped out initially by a male in his 20s everything going smooth. We werent able to find anything we were interested in, but he went inside to get us his card. Instead of coming back out, what I would assume was his boss came out (white male in his 50s). This guy was your stereotypical used car salesman and put so much pressure on myself to buy a used car. Personally I do not care about this Certified Pre-Owned, a used car is a used car.

I am an old Honda customer, bought Hondas all my driving life. I bought my last car a year old from Island Honda and now the paint is splitting on the door. The car is just from 2015. I went to Honda six weeks ago and somebody took a photo promising to send it in and let me know if they take responsibility for it. That was supposed to be in two weeks.Nobody ever called me back! I left a lengthy message about the situation again nobody called me back.At the service number number I have tried for weeks to find put the status nobody ever answers. Only the sales number functions and is answered. Sales are obviously more important than customer service which is obviously not on the front line. I’m very very disappointed and upset. I might have to shift my loyalties to a more deserving company.

Lincoln our salesman, Randy and the nice lady who handled the paperwork were all excellent and gave use great customer service. 👍, will recommend everyone we know to Island Honda. Thank you all for your professional service.

Just had a great experience buying a new car from Island Honda. Justin the sales agent was very professional and made the buying process quick and smooth. When I drove home I felt I got a great car at a fair price. If you are looking for a new car I suggest talking with Justin at island Honda!

Absolutely the worst experience of getting my car serviced.Background:My first time going to this dealer was in January 2020 for a routine oil change on my honda civic. When they gave me the multi-point inspection report, it said the transmission fluid and brake fluid need to be replaced. I believed transmission fluid change was about due, but the brake fluid was only replaced 5000 miles ago. I called B.S. on it and checked it myself and sure enough, it was clear and like new! While I was doing that, I discovered that one of the screws for the engine air filter was only half fastened, almost going to fall out and one of the fasteners was missing. I called them about it, even left a review here. They got back to me to appear as if they care and said someone will call me but they never responded even when I called them. I had to buy new bolts and fix the engine air filter myself.Now:I went in on July 29, 2020 (photo #1) to change the transmission fluid and again on Aug 19, 2020 (photo #2) to have the oil changed and tires rotated. Their multi-point inspection report said that in this period the thickness of brake pads had INCREASED from 6 mm to 8 mm! WOW, my car must be a transformer to be able to do that. When I pointed out the discrepancy at the dealership before leaving, they took the car in the back and said we will measure the pad thickness with a calliper. They said the correct thickness was 7-8 mm. When I drove the car home, just out of trust issues from my previous experience I decided to check all parts they might have touched and sure enough, the mud-flap behind the front passenger wheel was just hanging by a single half-fastened bolt while the other bolt was completely missing (photo #3). They must have taken it out to measure the brake pad thickness and forgot to put it back on! So now theres another bolt I need to buy and fix this myself.More (photo #4)My engine coolant level is below the MIN mark. But this did not show up in their multi-point inspection.Take aways:1. Their multi-point inspection report is not at all trustworthy.2. If you still decide to go here, make sure you yourself re-check every part they might have touched, unless you want to end up in a serious accident.I will see if they fix the mud-flap and update this review. But to do that, they first need to pick up my calls!

Great experience!! Justin S and Khem, in the finance department were amazing!! We felt looked out for, like we were doing business with friends.It was a comfortable, friendly, professional experience. Everything was up front and easy. And it didnt take that long - which has been my experience in the past. Justin followed up with us even when we were busy and presented us with a vehicle that was just right.When its time to get another car, were here! If friends and family ask, this is an easy recommendation!!

Melissa is amazing 👏 best car dealership on Maui. 10 stars and more ✨ I will definitely recommend Island Honda to everyone I know. 🙏🤙💚

From Sebastian to Kevin, to Julius to Kim, the work they do at Island Honda to get you into a car that you can afford is awesome. No high pressure sales tactics, water and snacks, such an awesome TEAM at Island Honda. I highly recommend this dealership.

Julius is the Bomb, thank you so much for your help!

They were able to take care of my car when I took a chance and just dropped in. Service was completed hours before estimate and they even washed my care. Very pleased especially since I was on a tight schedule.

I had an amazing experience at Island Honda! I worked with Mariko and she is an absolute gem, it was a nice and more personal experience and not once did I feel anxious or annoyed with the “car salesmen” experience. If you go here, ask for Mariko because she’ll make you feel calm and comforted! As a young adult that was so important for me!

BEWARE!!!!!One of the worst experiences I have ever had. They are going to play the back and forth game while pricing their vehicles 5k over MSRP, claiming we live in Hawaii so shipping is a lot more expensive. Yes this is true but not 5k. Come one really! Called Tony Honda the next day and made deal less than 15 minutes. No waste your time with these guys. Sad for see local people trying to ripe off local residents. AUWE.

Shop at this dealership

I wanted to look up the reviews for Island Honda because of what I was just told by a family member that stopped over. She purchased a vehicle from them and it didnt even get her home. It is not mechanically sound. So far, they are not doing anything to help her. She is a very kind person, too kind! I hope they choose to make this right cause they certainly havent so far!

I had a very experienced and caring sales person that looked out for my needs. When I ran in to some difficulty she was right there for me to work things out and make sure I received the car I needed. She even followed up to make sure things were going well. It was a stressful time and she came through for me. A caring kind person in a most unsettling and chaotic time.

Excellent quality of pre-owned vehicles to choose from with pricing better than other dealers. Quantities of pre-owned vehicle inventory in Maui is really very low right now for so many reasons and I so appreciate that Island Honda didnt add on an unreasonable markup. Julius & Mariko were attentive and really responsive to my questions and in taking care of any follow up needs. I am so happy with my 2019 Honda Accord LX.

Lincoln Seto made us feel like family. He ensured that he would take care of us from the very beginning.

I bought an HR-V here. Overall I had a great experience, no complaints! I love the HR-V I got and Sebastian was excellent to work with.

They fixed recalls I didnt know I had!! Great job.

They sold me a used Honda Fit that was not even legal!!! I took it in to get a safety check after buying it and was told it couldnt pass for multiple reasons. Yes, I should have known better, but I trusted the dealer to at least sell me a legal car!

Roger T . He is good sales assistant. He help us to have good deals .

Terrible experience. They wouldn’t honor a military discount, or health care worker.

Fast, friendly and professional service! Got my car fixed in a jiffy and the price was right! I will be bringing all my cars here from now on 😎 🚙

Had a really great experience here buying a certified pre-owned Honda

Service on my 2018 Honda CR-V was quickly scheduled and completed. Service staff were excellent and cheerful. My complete experience was very positive and pleasant.

Great customer service, quick turnaround time. 10 out of 10. Would recommend

Sales review - Visited Island Honda to test drive several vehicles and find the best fit for me. Worked with Mariko for a couple of hours and she was really great! Very patient helping me look at several options, answered lots of questions, and no pushy sales pitch or mansplaining like I experienced at other dealerships on the island. Highly recommend you work with her for your car purchase needs. Unfortunately, the dealership was unable to agree on a price with me, so I didnt purchase but still would happily work with Mariko again.

Another horror story like one usually have about once a year with terrible service. Staying at a friend who let us use his car. Battery is about to die, called AAA, once, then another time, jumped start the car 4 time on my own. AAA testing shows battery is at 15% (need replacement under 40% - see picture). Battery is on its very last leg. Brought it to the dealer where the battery is still under warranty. They told me no problem, we will change it. After 4 hours (yes, you are reading right), they said they need to charge me for the battery because battery is good. The woman Destiny was also rude. She was asking how I came if the battery was dead - the fact that I did not have to tow the car meant the battery was good (I actually had to jumped start the car to bring it). Just left and went to get one at Costco. There is no words to express how frustrated I was with this dealership.

Looking for a car is the worst but Jacob is the best and made the experience pretty seamless! We shopped around at 3 other places before Honda and had the best experience here. They worked with our budget and found us the best possible solution :) mahalo for your service, Jacob!

Great service every one very friendly.

We appreciated the timely but not pushy response to our initial internet inquiry, the good follow up by phone, the friendly reception at the clean nice looking dealership showroom, the pleasant experience of working through the details of what we were wanting in a vehicle and subsequent test drive without being pressured. Sebastian the salesman, patiently listened, researched answers to the questions that we had and came up with a deal that we could accept. His post-sale follow up was helpful and appreciated. The Costco Connection was helpful in the financial part and also provided some discount on after-sale accessories and service. Even the dealerships financial person was personable making the final signing painless too. A big Mahalo to the whole team :-)

Bought a used rx350 from John Yoshikawa. Great guy, low pressure and relaxed. Tried hard to get his bosses to get me the best possible deal. When you go there ask for John. You will not be disappointed. Though their used car prices are listed pretty high, they worked with me and I was happy with my deal. Ask for John though!

Sales representative Ms. Leimaile Mariko Ikeda exhibited excellent professionalism and courtesy during our experience at Island Honda. She made the process simple and easy.

Melissa Barauidan was really respectful of what we wanted. She didnt give us that usual bad car dealer feeling. Totally recommend her!

Snack empty for the 2 hours I sat and waited for my car

Had an oil change done for the first time yesterday. Service was done within 30 minutes, which was great. Looked over the paperwork and the fixed PSI written was incorrect. My tire pressure was the same as it was before the service. My husband also said that now it seems like our car doesnt have the power it originally had while driving.

Worst place on the island! They don’t care about you. What they do care about is how much money they’re gonna squeeze out from you. For example take my car in to have it looked at because my engine has a leak somewhere and have a look at my ac. They do take care of my ac problem and when I ask them about my engine they told me it’s fine!!! Come to find out they didn’t look at squat! So I take it in again and then they tell me I have to get it cleaned! Like I know that but it wouldn’t have been a problem if you guys looked at it the first f#king time I asked for it. Never again will I ever do business with them again.

When i was there one time the guy was pretty pushy for me to buy a used tacoma

I would recommend Island Honda to people. Jacob and Chelsea were awesome. Jacob was the salesman that I helped me, and he wasn’t pushy and was very patient. He asked me what I was looking for and took me straight to what I shared. Everything he made things seem so easy. He also worked with me with prices to be sure I was in my price range. Chelsea helped with the paper work and made sure I understood what I was going to sign and went over the paper work with me.I have brought many cars in the past from other dealerships and this was the first time I went to Honda. My first-time experience was perfect, and if I ever need a vehicle in the future Island Honda will be my first choice.

Danny Park the sales person I worked with at Island Honda was great. Because of his patience and staying in touch, I ended up with the exact car I wanted. Very pleasant to work with. Not pushy but got the job done.

Setting up an appointment online is very easy.All of the staff at Island Honda are very friendly, professional and concerned about making the experience of getting your car serviced as simple and thorough as possible.The technician that got us started and wrote up the work to be done was professional and very good with customers. The person that helped at the end with paperwork and payment was super kind, engaging and professional.We love Rita, who runs the shuttle. She took us to the mall while the car was being serviced. Great to catch a ride with Rita and talk story on the way.Our car is in great condition as we regularly bring it in for service. Everything gets a thorough check and it always seems your service staff get the job done earlier than expected.I looked through the paperwork when I got home and noted the service tech made a comment about the wiper blades needing replacement. It wasn’t mentioned to us but it was good to see they checked that detail and I went into the auto parts store and picked up refills for the wipers and replaced them.Thanks Island Honda for taking good care of us and our car. You have a great staff and it’s always a pleasure to work with them!

I was impressed with the overall experience at Island Honda. Danny helped me pick the most perfect car for my needs, took the time to explain all the features and benefits, ensured a smooth and inviting transaction, and went out of his way to help me with anything I needed during and after the sale. He even called me a few days later to ask about how much I love my car, and if he can do anything else for me. Truly exceptional, highest quality of standard. 100% recommend!

They were friendly and courteous. I told them my issue and they quickly assessed what could be done and replaced my battery. The wait was short and comfortable. The facilities were very clean, they had vending machines for snacks and the people kind.

I worked with Danny to get my car he is exceptional! He did everything he could to get me my car, no pressure sales very easy to talk to and laid back. I knew I was in good hands I drove out of the lot that day with my car. I love the whole team at Honda from sales to service you know you are being respected and you know you are getting good service.

Great Service! Jay fixed my brake light problem, and while there i got To test drive A Nissan Quest Van Thanks A gain Sebasten for being You... Straight To thè point..Seeyou A gain tomorrow Wednesday.

Aloha, I have the privilege of dealing with JAY, in service .What a professional, sincere, wonderful man he was .JAY went above and beyond for me and my car .!!!!I sure hope Honda on Maui knows what an amazing employee they have !!!!!!Im very grateful to JAY and he would be the reason i would suggest this dealership to others !!!!You dont find employees like him any more !!!Thank you JAY from the MARTINI OHANA !!!!!!!

Was very easy to pick a color and style of vehicle we wanted.

Great service and friendly staff. I only buy Honda cars because of the great service. Thank you all to the Honda employees in making this happen 100% friendly and clean.

They took good care of me! They washed my car with my servicing which never happen to me before and that is an awesome perk! And I think they took care of another problem at the same time! Thank you Island Honda for taking care of me! I do appreciate it You put my mind to ease!

Julius Carlos assisted my parents and I in purchasing a Honda Civic from Island Honda on Maui. Julius displayed much welcomed professionalism through his extreme patience, friendliness, paperwork, explaining the car details and going above and beyond his salesman duties. With my parents arriving at Island Honda tired and hungry after a long morning of car shopping elsewhere, Julius brought the car to their home for a test drive after my parents were re-energized. Once may parents decided to purchase that car, Julius collected all the information required and went back to Island Honda to have all the paperwork completed, then returned to their home with the beautifully cleaned car for my parents to sign, connect phones and other personal details, then drove the trade-in car back to the store. Julius spent his entire work shift serving us, even ending after his normal working hours, with a smile the entire time. Thank you to Julius, his manager, the car cleaners and all who made this experience and happy and positive one.

This was a truly exceptional experience getting my oil changed at Island Honda. They checked all the fluids, brakes, and different issues. AND they gave my car a beautiful car wash --hand washed and dried!! I am so pleased.

Excellent service with smiles and great vibe! Best dealership experience that I’ve ever had. Stoked to have bought from them and continued with their service program. Top notch! 30/30 coconuts!

My service has always been great at Honda. Sebastian Gomez is the best salesman there! He really cares about you! Kim in finance is awesome! And Paul in the Service Dept was awesome all the times I needed service there. They all exude excellence!! I appreciate Honda Mauis Service of Excellence... Thank you everyone!! Your an absolutely great Team!!

Melissa is the BEST! She made me feel comfortable and confident in my new car purchase! :) If you need a new car, I would definitely recommend going to Island Honda!!

I think Island Honda is awesome! Their customer service is impeccable! Everyone will make sure you’re taken care of and they really care about your experience! From John selling us our car to Chris in finance, all the way to Zane in service..these guys need a raise! My husband and I appreciate you guys so much and are excited to be a part of the Island Honda Ohana! Looking for a car? GO HERE!

Fast and friendly

I needed an oil change and my schedule was really tight. I decided to take the option for a walk in service fully expecting it to take awhile, and walked next door to the gym for a workout. But before I left for the gym, they asked if I wanted the complimentary car wash. When I was through my car was done and clean! Exceptional customer service and care for me and my vehicle. Thank you so much! We love Island Honda!

Periodic maintenance was handled quickly. A battery problem was discovered and resolved.

Friendly and knowledgeable staff.

Easy, quick oil change!

This review is specifically for Kevin M, a salesperson at Island Honda. I have been a loyal Honda customer for 5 years. I wanted to trade in my lease for another Honda. I came into the dealership, met Kevin, test drove the car that I was leaning toward, and got an initial quote on the rate. I wasnt quite ready to make a decision as there was still a month left on my lease. All good.As it got closer to the time to make a decision, I made an appointment to meet with Kevin on a Saturday morning. I fully expected to drive off with my new lease that morning. I brought my partner with me as he had some questions about the car and the quote that Kevin had given me. When we arrived, Kevin came out and it was like Dr. Jekyll and Mr. Hyde once he realized that I had brought my well-informed partner with me, and we had some remaining questions. Kevin stated (exact quote), I dont have time to talk about numbers. I have time to sell a car. He then proceeded to tell us that we should go ahead and leave if we werent ready to purchase the car. Im not kidding! Truly, this was the most unbelievable and off-putting car sales experience that Ive ever been through, and both my partner and I were quite upset about how we were treated.Our main question revolved around why the quoted price for a lease was more than what it would be to purchase the car. Generally, a lease is less expensive than a purchase price on a car.Well, long story short, Kevin did not sell a car that day. I purchased my Honda lease (obtaining the loan through my private bank at a MUCH better rate than what Honda offered). I plan to sell my car soon, and according to the Kelley Blue Book value, I should have no problem making a small profit on it as it has low mileage, is in excellent condition, and in demand here on the island (despite being told by Kevin that I have negative equity in it).When I purchase my next Honda, it definitely wont be at this dealership. My plan is to call a high volume Honda dealership on Oahu and have them ship it over. Hondas sell themselves- there is no need for rudeness and old school hard sale techniques.

All of the staff were great and gave exemplory customer service. Julius was a beyond exceptional salesman. He was friendly, knowledgeable, personable, very helpful, and attentive. From the time we walked in to the time I drove off with my new HR-V I was well taken care of. Kim did an awesome job going over and explaining the contract. She not only acted professionally but also was personable and made sure I understood everything. Both Julius and Kim worked hard to get me the best deal possible and always made themselves available for questions. I would 100% recommend buying a Honda from them to anyone I meet. Best service on island, and I dare to say in the state. No other place or service like them. They really care for their customers and not just see you as a business opportunity. Forever a Honda girl now!

Excellent customer service!! Melissa is awesome!! She helped me find the perfect car! She’s friendly, knowledgeable and made the experience easy and stress free! Thank you!!

This picture shows the view through the windshield of the car I bought last Saturday at island Honda. No filter, its really that bad. I cant believe they would sell me a car that is unsafe to drive at night without disclosing the issue or be willing to work with me to find a solution. I offered to share the cost to make this car safe, but basically was told: Tough luck! Edit: They have just contacted me and promised to help resolve the issue.

This last visit was the best oil change service I’ve ever had. Technician came out immediately when I pulled in and the shuttle was ready to take me to my office within five minutes. My car was ready within two hours and I had my car back with no hassles. Wow. You’re really getting your professionalism on Island Honda! Well done.

Lori and the service department were awesome. They were friendly and professional on the phone and in person. It was a great experience to end 2019.

Thank you Honda Service for taking care of my 2016 Honda Pilot. I enjoy taking my car in for services and seeing them. I love that they know me by my name, so I dont feel like just a customer... Having Honda take care of my car is much better then any other service company because Honda knows Hondas Best!!!! Thank you Ui for always taking care of me... you are the best!!!

Great service, every single time!

Great experience at Island Honda.

I do recommend to those who are looking to purchase a vehicle. They helped me out so much. Shout out to Casi! you guys should definitely go to her. She is going to make the process so easy and no hassle!

My salesman Kevin was outstanding!!He listened to my requirements and did everything he could to come in at the right price..It was an incredibly fast and pleasant experience. Thanks Kevin and Island Honda!!!!

Great service from beginning to end, financing, etc. Salesperson Julius took the extra time I needed. Financing was thorough. Wow all good

I got my Pilot serviced and it was hands down a great experience with a personal touch. Thanks to Omar paying great attention to all the details. A service vehicle was provided and he even offered an extra day if needed to accommodate my work schedule. I am extremely satisfied with the work, the price, and especially the service with that extra touch of aloha I always get there. Thanks!!

Efficient and friendly service. Make sure to arrange reservations ahead, walk-ins usually take a little longer. They just revamped the entire service area. There is a shuttle service that can take you anywhere in the Kahului area.

Exceptional service and a wonderful experience. The team of sales, finance and management worked diligently to EARN my business. I told them I was torn between the Sienna and Odyssey. Sami and his team made the numbers work to blow Toyota outta the water. Well done.

Had a great experience at Island Honda. Sebastian Gomez was my sales person he really took the time to get me in the perfect car for me. Not the pushy salesman type which makes things a lot more comfortable. He is very genuine and I will be sure to go back to him with any purchases in the future and refer him to friends and family. Thank you Island Honda and Sebastian Gomez! I love my Honda :)

Thank you Paul for assisting me in the warranty repair for my Odyssey. You went above and beyond in your caring, knowledge and professionalism. Much appreciated. The technicians did an excellent job! On scale of 1 to 10, youre an 11! :) Mahalos!

Not good.Bought a used vehicle,with a contract to cover defects,and they have done nothing.My car was diagnosed with issues Oct.27,and nothing has been fixed.Shame.Took my money and nothing.shame,shame,shame.

Although the salesman and financial officer was great I soon realized after purchasing my 2015 Honda civic EX that in a year I will have to buy 4 brand new tires (Purchased with 24,000 miles on it) and probably a new battery. I should have factored those in when I negotiated, or better yet, I wish Honda would have in good faith said we will replace the tires in a year. Oh well, live and learn.

Julius was awesome from the beginning. I started my search looking at the online inventory and he was able to quickly reply to any and all of my questions about the vehicle even prior to me going to the dealership. Everyone was very professional and showed their top-notch customer service throughout the entire purchasing process.

Melissa is the best! Exceptional Service, worked with our budget. We love our Honda!

Omar was by far the most amazing customer service I have ever experienced at Honda. Took great care of both my car and my family needs during necessary car services. Thank you so much Omar and praying for Multiplication and Blessings over your life and the company you so greatly represent

My good friend arrived on island to find her 2005 Ford Escape Hybrid not starting. She knows nothing about cars, and is still distraught with having recently lost her husband who took car of all the automotive issues. Anyway, she called Island Honda, and they offered to pay for a cab to get down there. A few hours later they worked out a deal for a new Honda Suv. They would pay her $750 trade in for the Escape, which they volunteered to tow away at no charge. Later that day I heard about what had happened, and the low trade in amount given (only 78000 miles on the vehicle, which usually drove great). I went by and was able to start the car immediately, but the deal was already sealed. It was towed away 2 days later. Today I saw it listed for $8995! This is criminal. This is called preying on unsuspecting women. Maui is an expensive place to live, and run a business. Dealers deserve the best deals they can make within reason, but without breaching a code of ethics and decency. I have heard many great things about the service at this facility, and this should not reflect on the many reputable people there.

Theresa and Omar were awesome! Professional, friendly, down-to-earth and super helpful. They did everything we hoped they would and they went the extra mile to make sure we got what we wanted when we came in. I cannot stress how good this team is, if you are in the market for a vehicle SEE THIS TEAM

I love island Honda service department!!1. Pride. They take pride in their work.2. Professional. Always professional and pleasant from drop off to pick up. Also explain in detail the service completed.3. Thorough. Always feel theyve done a thorough job from diagnostics to service. Give me print out of the general diagnostics.4. Honest. Tell me i can wait on something if not urgent and give me an idea of when a certain service should be completed if and when i choose.5. Convenient and customer oriented. Love the service shuttle! Saves me time and hassle of coordinating rides.For 11 years Ive been a customer of Island Honda from purchase to service - wont go anywhere else.And today .. I pick up my car and they had washed it. Love them!

Took my car in for its first service on Monday. 5 Kelly Lara Took the time to answer all my questions and showed professionalism with a great personality. Went over in detail what was done to my vehicle. I will definitely recommend.....thanks to Kelly for making my first experience great!!!!!

Vee is AWESOME! He took excellent care of us. Dave worked hard and got us the best deal and Chris did great at answering all my questions and sealing the deal. Great job Island Honda Maui, you are the best!

The entire experience was very uplifting. I had a recall and safety check done. Went in with a grin and left with a joker smile because of the speed and friendliness of everyone that I talked to. Thank you Island Honda, you have exceeded my expectations far and beyond.

NEVER EVER EVER buy a car from these people. I bought one and before I had put 5,000 miles on it it needed massive repairs. Like $3,000 worth. I told them I couldnt afford that and they said that I could get away with doing half of the repairs now and half I could do later, so thats what I did. 2 days later and the car was making the same awful noise. Their response was basically Ha ha, sucks to be you! I spoke to the General Manager thinking that the boss must have the sense to realize what bad business this is. Nope. He was rude and pretty much insulted me for not having enough money to buy a new car. He said Dont tell me how to run my business! Yep, he said this to a customer. Great job champ. Anyway, finally I took it to an honest mechanic who fixed it for $200. It only needed a $35 part. These guys are thieves and liars. Avoid at all costs.

This was my 2nd purchase/lease through this dealership and I was well taken care of. I knew what I wanted, so called ahead to schedule an appointment. When I arrived I was greeted by the sales manager I had worked with before, Randy Vida, and introduced to one of their senior sales people, Julius Carlos to assist me. I was taken to the storage lot to look at the available vehicles that that my description took one for a spin and came back to do the paper work. All was going smoothly until it was time to drive off. They had sold several cars while I was there and only had one guy to wash them and prepare them for delivery. I was getting tired and hungry and ready to go. In an effort to keep me comfortable, Julius brought me a donut to tide me over. And the next thing I knew, Randy brought me a sandwich. I appreciated that concern and attention so when my car was ready I got to enjoy the ride home instead of thinking about my growling stomach, haha. With service like that, I will continue to do business with island Honda.

Had a very awesome experience when I went to purchase my car. Julius was very friendly & had kept in close contact with me about the car I was wanting to purchase. He worked in getting me the best deal possible and helped me get the right rates and price. I highly recommend anyone looking for friendly service and a great experience to swing by.

When I first made the call on a Monday morning to Island Honda Maui for an appointment to service my call, I left a message and it didnt take very long for them to call me back to set up the appointment for the next day!! When I got there, I was greeted with a smile and friendly service. I was very impressed with the service and staff at Maui Island Honda!

I went to Island Honda with my friend looking to purchase a new car, and was interested in the Civic. My friend introduced me to his friend Dru, and Dru introduced me to our sales person Wilson. I fell in love with the Civic after I test drove it and decided to come back the next night with my husband to buy it. Throughout the entire process both Dru and Wilson were very friendly and personable. This was our first new car purchase and they both made our experience truly memorable.

I was e-mailing Sebastian questions regarding a specific deal Honda was offering and he answered all my questions, so when I walked into the dealership I knew what I wanted. Julius helped me pick out the color of the vehicle, explained how things worked in the car and let me test drive it. We then took care of the documents and although it took awhile getting everything finalize (which was to be expected) we were able to get me the car and deal that I was looking for.They both were very personable and neither tried to sell me anything I didnt want. You can tell the work environment at Island Honda is positive and the workers there are comfortable with each other, which puts the customers at ease.Thank you again, for all your help!

Excellent customer service! This is my first brand new car ever. A gift from my loving husband. It was an awesome experience. Thank you Casi and the Island Honda team. You rock!

I had a recall on my Element. The staff handled it very quickly and efficiently. The shuttle driver took me to the mall where I was expecting to spend hours but about an hour later I got a call from Paul everything was ready and they even did a check out of the car to make sure everything else was okay. Shuttle driver got me and I was on my way. I appreciate the extra service. Thanks!

I had a good experience working with Jefferson and Cassie on the purchase of my vehicle and would recommend others to see them for your next car purchase at Island Honda. Other car dealers have you walk through their show room or their car lot and may or may not give you the time of day or attention you deserve in making such a major purchase.The entire Island Honda team worked hard to gain my trust and confidence in buying my new car. They treat you like family and family takes care of you and hopefully wouldnt sell you a lemon! LOL...

I was treated with respect by the service person that was both professional and caring. It was also very nice to have a comfortable waiting area. Plus my oil change took less time than expected...always a bonus!

My battery died while i was trying to set up my hands free link (to my cell phone). So went to Island Honda to get a new one. After it was replaced Brandon went out of his way to connect my phone to the car and set up my voice contacts. Thank you, Brandon. Otherwise I would have another dead battery.