We signed up for AT&T through a third party representative named Zach at a Sam’s Club….. Well he royally screwed up our entire account and we received an almost $500 bill for 3 simple lines…… the representative in the store, Wesley Carter, was so incredibly helpful and got everything fixed for us! I highly recommend seeing him with your business!!

Hector provided us with wonderful service. My husband and I had put off getting new phones for a long time because we dreaded the process so bad. He made it easy, helping us each find the phone that was right for us. He moved everything from our old phones and nothing was lost! It was by far the best phone buying experience we have ever had. He answered all of our questions and provided excellent service!

Absolutely horrible customer service, was skipped by customer service rep, then couldn’t be helped by the associate so I had to wait even longer just for him not to know what he was doing after an hr of waiting absolutely pathetic. Very un pleased

Customer service was wonderful, didnt get new phone but got Google nest hub max

Grant was cool and very helpful despite it taking forever to get Straight Talk to help us out

Do not recommend this store!!!! The salesfloor workers know nothing and will lie to you to get you to sign up for their promotions. I upgraded my phone from an iPhone Xs to iPhone 12 in February during the promotion they were offering which was suppose to be $700 for trade in on a new iPhone 12. I have not been getting my credits on my bill each month like I was promised. After calling customer service, it turns out after my old iPhone was reviewed at the warehouse they only felt it was worth $200 even though it was in perfect condition, and in the store I was promised $700. Apparently I was told wrong and the terms states “up to $700”. AT&T workers on the sales floor straight up lied to be about their promotion. It’s not even a miscommunication because I wanted to pay my phone off in the store when I bought it and was told I couldn’t do that since I was getting $700 in credit applied to my bill each month for 30 installments. I was already disappointed in that… then to find out a few months later that I’m not even getting $700 and that my phone was only worth $200 is extremely frustrating. What a scam & I can’t even get my old phone back. I could’ve sold it myself for more than $200.

Hector was amazing not only helping my friend get his phone replaced but upgrading me to the latest and greatest phone all while lowering my phone bill!!! AMAZING!!!!

Great overall experience. Long time AT&T customers. Glad to find a new and better deal. Great experience upgrading a new phone.

Been with AT&T for years good service and support from personal. Special thanks to Dakota for his help.

Workers are super helpful! Highly recommend shopping here!

Dakota. Was very helpful and knowledgeable. What a seamless expirence. He definitely took the hassle and stress out of the phone upgrade expirence. If you are in need of some technical phone assistance stop in to see Dakota.Ask for him or else be disappointed~Cheers

These people are fantastic, always greeting people at the door, always friendly and extremely helpful, and knowledgeable about all devices, definitely pay them a visit if you need a new service/ phone! The process is usually really quick, only takes about 30 minutes from start to finish, or for me at least it did. Ordered a phone and got everything transferred within the hour. Best AT&T store in the Tri-Cities!!!

Very helpful. Didnt have to wait very long for assistance.

Anyone needs great customer service. See Brandy. She was very helpful and for once she tried to get what we wanted not what they could push on you. One of the best store employees Ive ever dealt with.

Grant!!! I am a customerof 2 weeks and was ready to cancel service because little of what I was charged was disclosed to me. I came in extremely disgruntled and Grant listened sympathetically, explained my bill and applied for billing discount through my employer that helps lower the bill tremendously. Grant is an exemplary representative! I will work with him only from now on.

Best store around!

The new manager is doing great job there with new staff she wate on me 2 times and very helpful and great service

Was very professional and polite

I came to this store to buy a new iphone to replace an old one which was failing. Brandy was very patient, showing me various models and accessories but not trying to up sell me unnecessarily. She was knowledgeable about the comparative features of various products. She was very patient working through account issues with me, as I was changing from a business to a personal account. She stayed with me and did not become distracted even though the transaction took almost 2 hours. Then she showed me the operational basics of my new phone and encouraged me to call if I developed issues. I am very satisfied with my new phone and our transaction.

I want to thank the ladys that helped me with my new phone they were very helpful

Excellent service, alot of products, and a knowledable staff that goes above and beyond on every interaction. Especially Grant hes the best!!!!!

This store was not very helpful. The customer service was subpar compared to the store in the same town! I went in there for an upgrade to my iPhone X, I was not greeted upon arrival and I realize there were customers being assisted, there wasn’t any sort of greeting. I waited for about 30 minutes for the next associate to help me. I knew I wanted the new iPhone 12 pro because of the $800 credit on upgrades for existing customers. The man set it up for me and told me that I would have to wait till December. No problem I’m a patient person.I get a notification that’s shipped on December 10th so I was elated. I tracked it every single day. Today, December 15th, I received the email that said my iPhone 12 pro was sent back to the shipper. I was livid. The address was put incorrectly and now my phone was sent back. I use my phone for work and it is a big inconvenience. I decided to go to the store across the city (2111 N Roan street) because the last time I went there I had a better experience. Instead of rushing my out, he helped me with finding a solution even though the store was close to closing time! I will never go back to the corporate store again! I would highly recommend going across the city and going to Roan street you will get better customer service with solutions.

The manager really knows her stuff. Store has improved, which in my opinion was much needed

My wife and I just happened to be up in Johnson City yesterday and decided to swing by to look at upgrading our phones. The store was busy but we were greeted by a representative, his name was Brandon. Long story short we decided to upgrade both phones yesterday and Brandon helped us through the whole process. If you go to this store I definitely recommend that you request Brandon to assist you with any service you may need. He was very polite, helpful, punctual, and understanding. I will most certainly be going to this store instead of our own store where we live. The other representatives that were busy assisting other customers were polite and helpful as well from what I could hear.

Out of town visiting family and stopped in to upgrade two phones. Promptly waited on by Dave. He did find me a deal that worked with my plan. He helped us get both phones set up and all our contacts and apps and photos switched over and we were up and running before we left the store.

Mitchell was extremely helpful when I came in to set up my iPhone. He was super friendly, patient and very knowledgeable !! I would recommend him to anyone!

Helpful staff.

The wait was longer than I would have liked but with COVID I understand. Store mgr was very helpful and took the time to explain everything

Mitchell went above and beyond to help me and resolve my issue. He was awesome! He came right up to my window and helped me until my phone was fixed. Excellent service!!

I would love to switch back to att but last time I checked there are no prepaid hot spot plans

Amazing Store! Love the New Staff!!!! Dakota and Jenny are the best!

We went here the day after getting 1 new line at an authorized retailer in another state. Mitchel greeted us and and opened the door as we approached. From there he just exceptionally answered every question and we walked away with everything we expected to walk away with the day before and then some with a better deal than we knew was possible. He knew his business like a true pro. Also he has a baby on the way so I truly hope youll visit this store and ask for Mitchel. Managers...think bonus or raise...

AT&T is great phone service but the employees at this store are rude and will not listen and will not help. I had money to pay sales tax and all the deposits. That equaled up to almost $800.00 and he mocked me for not wanting a iPhone. The sales persons name was Andy but cause I said Id be back on the following week to buy the phones and would wait to switch service, he through a fit said that means well have to restart and was getting irritated at my 7 month old daighter for babbling. So I recommend at&t service but I would not use the johnson city store.

Heather was awesome! Everyone was exercising the Covid 19 precautions! Thank you At&T

All trips need to be this easy and convenient! Had an exceptional-informed employee assist me in swapping phones, with only one drawl back, he forgot to offer me my old sim card back. I didnt realize until returning home and realized I didnt have any of my contacts or pics. Luckily, I was able to use cloud to recover what I needed😎

Friendly faces and very helpful/knowledgeable!

Brandy was fantastic and went above and beyond in assisting me. She made sure to set up my new iPhone 11 Pro Max completely so that I could just walk out and use my new phone with no worries!

Brandy was extremely knowledgeable and patient with us while we purchased two new IPhones. She is a wonderful asset to your company, and why we remain AT&T customers.

Great staff bad prices

Our store rep Mitchell was the very best!! Very knowledgeable, friendly, professional, and most of all respectful!! I highly recommend going to this store! A fantastic visit... We left very happy and pleased!!!! Way to go ATT!!!

Mitchell took great care of us, answered all our questions, and found a better plan that was actually cheaper than our current one!

Would rate lower if I could. Joesph was incompetent and not helpful.

Justin was amazing! Thank you so much

Heather is extraordinarily helpful going way above and beyond to help us set up new phones. She’s wonderful, professional, personable, and we appreciate her very much. Love AT&T.

Love having ATT wireless service. They are always so very helpful.

🤔

Awesome service! Mitchell was the best service person I have ever met!

I had a great experience at this at&t store. I went to add a line to our family account and Leigh helped us. She was very helpful and friendly and fast.

Excellent service! Great staff!!

Im surprised by the negative reviews for this store, we had the best experience at this location. My parents chose this store in particular because it had a better rating than other stores that were closer to their home.I took my parents to see if they were getting the best price and services relavent to their needs.The representative, Patrick, treated them as if they were his own. He consulted with an Assistant Manager, who also showed great care about the service they were receiving.Together they discovered a discrepancy on my parents bill that saved them money and spent extra time to see that it was done correctly. They were extremely patient and thorough.We had the opportunity to greet several employees, including the Manager during our lengthy visit. These people were all friendly and efficient.Based on the service my parents received, my parents, my son and I highly recommend this store for first rate service. Knowledgeable, accommodating, helpful and conscientious describes this team and specifically, Patrick, who went out of his was to straighten out a mess someone else had made if their account.Thank you, Patrick!

Good Experience. In and out.

Had a really great experience at this location. Travis was extremely helpful! Will definitely go back.

The store is ran great!

Excellent service, excellent presentation. Mitchell is amazing

Leigh has been quick and an angel to my phone switch. Totally recommend her!!!

Havent got positive information. Lacking of knowledge or doesnt want to give but got good deal from customer care through phone.

Was very helpful and answered all of my questions about billing and service

FIRST AND FOREMOST, THIS IS THE BEST AT&T STORE IN TENNESSEE. ANDY CRUTCHER IS THE BEST EMPLOYEE AT&T HAS. IF YOU WANT GREAT SERVICE, GO SEE ANDY!!

I’ve had great experiences here each time I’ve visited. Helpful staff, really nice building, and prompt service. I love that it’s not always crazy busy like other cell phone stores.

This place is great. The dude Jason is holding the door open for all the customers. Excellent customer service

Ask for MITCHELL JORDAN very good salesman . Helped us with all our questions.

Grant was great

Very busy & had to wait as I didnt make an appt, but they were very friendly, helpful, & knowledgeable.

After dealing with management, it was a great experience

The manager was very helpful.

Although I was greeted promptly and left with a new phone in less than 20 minutes, when I asked for information and programs to be transferred from my current android phone to the new android phone, I was told they could only transfer the contacts - NOTHING ELSE!! My husband got a new Verizon phone last week & even the ring tones were transferred over at the Verizon store for him. I spent $50 getting a neighbor kid to add my programs on & still havent figured out how to successfully change the wallpaper so this will definitely be my last AT&T purchase. GO VERIZON!!

Not a people friendly place. At least on staff member was very unwilling to be helpful

Leigh was just so helpful and such a nice young lady!

Nothing ever is what they claim. 80 for screen protectors to fall off. Then after 3rd time putting them on now I have to go through the manufacturer and pay 10.00 each for shipping. Refused to refund.

This is the phone provider I have personally have used for a long time and I can tell you that this is a wonderful place if you really care about good customer service. And also great employee knowledge

Im a little mixed on how to rate this store. The other week I bought a new iPhone from this store and it went very well. Three days later I get an email saying thank you for your iPhone insurance purchase of $7.99. I was a little confused by this email because I was never asked about the insurance and I never asked for it. At first I thought the email was fake because the man that checked me out was a really nice guy and he never asked me about it in the first place. I called this store today and asked if they could look and see if it was applied. They told me no they couldnt because I wasnt the primary account holder but all I wanted to know Is if it was applied or if the email was a fake but they wouldnt tell me unless I came in with the account holder.So I got all the information and got online and sure enough they applied the insurance with out my permission luckily its easy to cancel but its still going to charge me the fee for the first month. I guess the bottom line is double check before you leave the store. Make them show you their iPad before your accept anything (he didnt show me his).Who knows he might have just made a honest mistake

Cell service getting better, but employees attitudes still lacking!!!

Great experience!

Mitchell was GREAT, VERY PROFESSION, superior job! Thank you !!

Leigh was extremely helpful and made the process as seamless as possible.

The store was nice and clean. However, noone even spoke to me I was there for like 15 minutes. I guess Ill try walmart or something?

Service there is kind of slow, but employees a fairly nice if they get things correct. We had issue with some employees that do not do their job properly. We were told information that was incorrect they cost us more trouble than it was worth.

Very good customer service i upgraded my phone and courtney was very professional and helped with every question I had i am very pleased with the service i got from this store

Great service! I had Brandon every time I go. Penny the manager is not very nice. It depends on who you have!

Wonderful service and excellent staff!

Instantly greeted and helped out. Just needed to make a quick change with my data plan. I was done in less than 5 minutes.

Good customer service, a little pricey on phones

The staff in the At&T store is fantastic! You never have to wait more than a minute or two before someone is ready to help.

Service performed in excellent manner!

A great experience. John was very helpful!!!!!

I have a small company and atat talk me in to getting a business plan they said o it will be 230 to 260 dollars a month and every bill I got was over 1000 dollars and I fell behind on my bill I called them and told them Id stop by tomorrow and pay it and they cut my phones off wall I was on phone with customer as soon as my contract up Im going to version at least they didnt lie to me they have there people I dont run my company this way and iv made complaints and nothing got done I even called corp and nothing still got done Im very dis a pointed and come to find out they was charging me 105 extra just to use hotspot on my devices I said well why pay for data twice and they told .me unlimited talk text and data 20 bucks per line its over 100 dollars per line I want ever trust them again

The sales associate and the manager both were VERY unhelpful and acted like they could care less about my business even though I have 5 lines! Do yourself a favor and go to a pre paid!

Very helpful and let me take my time choosing a screen protector and Case. Even put on screen protector without me asking.

Great reps, they always know the latest specials and willing to go the extra step to take care of their customer! Best place to get your AT&T devices and Directv.

Had a great experience at this store. Had Andy Crutcher who sold us 2 of the Samsung S7 Edge Smart Phones. Ask for him if you are wanting to sign on with AT&T. Hes a great salesman and person.

Mitchell is the man!Att’s phone “customer support” is a joke. I wish I would have just went and talked to the store sooner.

I wish I didnt have to give them this one star. Horrible customer service and an even more horrible new plan/service. I arrived at the store at 6pm and there were only two experts there (one of them was helping a customer pick out a ringtone!!!) despite the steady entrance of more customers. We were not helped until 7:25. When we finally were helped, the man acted like he could care less about anything. He didnt help at all. My family and I will be making the switch to Verizon as soon as our plan runs out in December.

I have been to this store twice to purchase items for my phone, and have been waited on by the same gentleman each time. Both times I have left the store without buying anything because he is so rude and arrogant. I dont know if he treats all customers this way, but you lost 2 sales right there, and I will never come in again for anything. I went across the street to the Verizon store where they were most happy to help me with what I needed. A phone charger. A really difficult item to purchase. Needless to say, I wont be back.

Me and my husband switched to AT&T from Verizon. From the get go we were misinformed and mislead about the promotion. We now have to pay off our Verizon termination fees (which we were told AT&T would pay) plus our AT&T bill. The service in the TRI-cities SUCKS and the customer service is terrible!! The manager needs to get control of what the employees are telling the customers about the promotion and making sure its correct! I never thought customer service could get any worse tha Verizon, boy was I wrong!

These employees were willing to help. Our problem couldnt necessarily be fixed in the store, but rather than not helping and sending us to the Apple Store at the mall, as the Kingsport AT&T did, they were genuine with us. We live in Kingsport, but if we ever need anything will travel to the Johnson City AT&T because their customer service rocks!

Outstandard service

Justin is great!

I have yet to have anything resolved by going in store. I miss Verizon so badly Im angry at myself. As soon as possible Im switching. You cant even use Wi-Fi calling on pre-paid services. People dont want contracts anymore, prepaid is the future... Look at T-Mobiles growth and model.. the lack of Wi-Fi calling alone is making me switch. Thats such a basic feature.... Whats below basic? At&t.

Was SUPER busy with it being holiday and staff was patient and helpful. Ordered online and picked up phone in store.

Terrible terrible terrible - no one answers the phone. spins you out into a completely unhelpful phone universe. after 6 tries, im transferring to another carrier NO MATTER WHAT THE COST.