Overall great experience. Joe was awesome. He helped me out. Explained everything perfectly. He didnt try to upsell me anything. In my opinion thats a deal breaker. Excellent customer servece. Thanks Joe

Dont go to elizabethton one theres always and excuse or they just dont know when you call customer service if you dont like the service you receive do a survey and at the end it will ask you if you want to talk to someone about it..id recommend the on on w. Market by tye old Apex

No thank youYou wont like what I have to say

As always very clean n friendly staff will go above n beyond give em a try u wont regret it

Great

Im not one to leave bad reviews typically, but Id like to warn others.Ive used metro for the past 3 years without a problem until I came to this location for an upgrade, the Samsung I wanted was a bit too pricey so I asked for the next best thing, the man showed me another phone saying it had the same RAM as my current phone and assured me that it was most definitely a step up from what I had. I purchased the phone and shortly after I had realized that it was very slow and the battery was draining very quickly in comparison to my last phone. I did research comparing the two and had found that this phone had 1 gig less of RAM, half the battery life, and four less processing cores. I returned the next day for a refund or a potential exchange, and I was informed that there was a no-return policy for upgrades. I had explained that I had been completely misinformed to no avail. Calling customer service did not help either. Im out of pocket with nothing to show for it. Im not saying the employees here are bad people, but they are salesmen, and commission is king.

The Johnson City, TN store is rundown and ran by thugs. I entered the store only to observe staff yelling and cursing at a customer who was simply asking questions. Halfway through my visit the manager congregates with a group of about 7 low-life people right in front of the door who are loud, obnoxious and felt entitled enough to sit on my brand new car which left a dent in my hood. 3 staff members were on the clock and only one was trying his hardest to take care of everyone in the store while the other two (manager included) socialized outside. Above all else, the salesman could not inform me of store policies and had minimal information on products. He couldnt even answer a billing cycle question. Ill never come back here! EVER!

Classic false advertising for free phones. They jack you up with some many fees amd force you to take the higher plan that you end paying for the phone anyway. Also if you do not like the phone they force on you because suddenly they are out of the ones they advertise that that they have, you are stuck with it because after your phone updates you use well over the amount of data limit that you have to be under to return the phone. If you have to go there do not leave with something you do not want. Ask them to have a supervisor call or reach out to their corporate office. They have stylo 4s, but they are trying to sell family plans and they hold back, etc. In any regard, they are a phone shop, so when they are out of inventory, they should be able to get it from another store.

The experience is always great! I came in today and they assisted me with a new purchase on 2 Moto E5+ and phone cases for them with my budget. Shout-out to the employees that helped my fiance and I today: Cheryl and Cora. Also another shout-out to Zack and George.

Fantastic and very knowledgeable staff always very attentive to your telephone and device needs.

Really happy environment the ladies were very nice we took care of business I had a very good experience with MetroPlus me and my wife Miss Sallie. Elizabeth wilder . Kenneth Wayne Wilder yes we had a very good experience glad to do business with Metro when its happy energetic very nice they took time can I answer all my questions and I will refer people 2 Metro PC store on West Market Street thank you all very much from me and my wife Wilder family we will stay with Metro and Im very happy thank you mrs. Oliver

Nice clean store. Very knowledgeable and helpful associates that helped with a new phone for my wife

This store is great! They helped me move my service over to my new phone. Very helpful employees! This store is highly recommended.

Flat out lied to me at this store. I was very concerned about coverage because of the mountains and was told they have great coverage but the iphone I paid retail for could be unlocked if i needed to switch.I was worried about coverage out of town, but it turns out I get zero coverage at work...in Johnson City...5 minutes from downtown. And I can change my phone, which I could have bought from Apple for the same price...in 6 months. Guess Ill have an emergency backup in 6 months for the new phone I have to buy.Awesome business model. May want to short T-mobile though. All my friends have heard about this and there is nothing like having very upset and motivated former customers and losing customers for life for dishonesty in a supercompetitive segment. They could start offering gold bars with new accounts in ten years and I wouldnt touch them for fear it was plated lead.

Extremely rude staff. I will try another location tomorrow. Maybe I will get someone who isnt having a bad day.

Awful! People are helpful but signal where I live is horrible. Company not helpful. Dont like metro.

Terrible experience seems like they was more worried about flirting with other guys. They talk very unprofessional I had to switch back to Verizon because they are to hard to handle best decision I made was leaving them

So far so good. They were nice, helpful, fast service

Very unaprachable staff, way out of touch with products and service. They will tell u anything to get in your pocket.

Friendly knowledgeable staff willing to help you answer all of your questions

Great friendly service and its a great deal for families!

The guys here were very nice and tried to help me. They went above and beyond to try and find a solution to my issue. Unfortunately they werent able to help me due to what another location has done. I am very disappointed and dissatisfied with metro themselves. Not the guys at this location.

I have never been happier with a cell plan, the cost of and an excellent customer service.

Switched my service to here METROPCS they acted like it was the best thing to do and now I dont get phone calls I get voicemails because my phone wont pick up I cant play on games or get online because it kicks me off what a great thing I done by switching bet I go back to straight talk tonight

Love this store! Great service, great employees

I just switch coz they have that offer i can get free phone and its really good phone not bad plus the rate is cheapest from other companies

Great place to get phones and great employees especially Joe

Great staff..... awesome phone service for a great price.

Better than boost and Sprint! Nice people clean store!

My favorite cell phone place that I love their prices, selection of phones, and locations

Extremely helpful! Love stopping in there..

Tommy was the one we dealt with. Didnt have much of a personality. Maybe just an off day. But i will take my business back to the other store!

Friendly people, great phones, the best plans, clean store. No restroom, what is that about

Excellent staff, great deals, and hardly ever a wait time!! Cant ask for much more

Best Metro staff in the tri-cities!

Service desperately needs improvement impromprovement. To many dropped calls.

Friendly and very easy to find wat you are lookin for

They are great, but they have closed this store

Great place. Good deals.

Advertise free phones with add a line but tried to charge me then when i refused the cut off one of my other phones. Had to spend unnecessary time adding the line back they cut off.

They made sure we were talking care of however, it took almost 2 1/2 to 3 hours to get get done. We got to this store 10 min before they closed @ 7 PM and ended up not leaving until almost 10 PM

Excellent Customer Service! Thanks Joe!!!

They were rude and over charging me

John is very unprofessional.

Terrible service and treat their customers worse avoid them at all costs.

They are very good to customer

Excellent customer service

They where great thanks

Horrible place

There staff is some what helpful

Freindly helpful employees

They dont hold up to their promotion

Nice workers.

Rude and aggressive sales person

Only care about their sales not their customers

They try to help

Staff was very rude.

Very nice

Love this

Good deals

Love the service

Nice people

Service is ridiculous

Great people

Sucked

Horrible!