Went to T-Mobile today to inquire about the new pixel 6 pro deal that was going on. Talk to Todd, he was very helpful, he got my plan straightened out to where it needed to be and provided super great deal on the 6 pro. Ive only been doing business with T-Mobile for 2 years but every time I go in its a great experience. Super great people that Ive dealt with so far.

John was an angel in the store yesterday trying to switch service from another carrier. Explained all phone options thoroughly including what was available in stock. It was ridiculously time consuming due to dealing with the previous service on our phones and switching over to new services, but no fault of t-mobile. We appreciate the time and effort to get us situated properly.

T-mobile has been great. Verizon will try to block your service at every turn. You can not get rid of the Verizon apps if you brought your phone from Verizon.

Zach was super helpful and made a transfer of ownership painless. I wish there were more people like him in the world.

Zach was super helpful and had a great sence of humor when i need help with a phone or anything related Im going to see him!!

Good service etc. but north roan store will never answer your phone calls. I’ve tried 4 days in a row and not an answer. Yes I can just go into the store I just had a simple question that I wanted answer so calling was easiest considering I should have go to the store everytime I need help that can be answered over the phone. You’d think a phone service company could answer their own phone.

Very good when it comes to customer service. They all seemed to go the extra mile to help get the best deals and prices for that product. They say and explained everything to me about every little charge. I recommend this to

I want to give a huge shoutout to Zach for being a true Rockstar for me yesterday. My charging port completely went out on me on my phone and I called the store and was told to come in and Zach took care of all my needs. He was knowledgeable, showed true customer service, very professional and he does not know how much he truly helped me without any hassle and saved me with one of my biggest clients. Thanks for taking my headache away and this really kept me as a customer all because of Zach.

Thank goodness for the stores. I had a very bad experience with calling Apple support to get a phone changed out. But going into the store was extremely helpful! Ive been with T-Mobile for over 16 years and I am not happy with the insurance policy of the iPhone side. Android phone support is great, however.

Switched to T-Mobile from Verizon during a promo 3 months ago. Was given one price on my bill and now theyre telling me they are only giving me 1 promo instead of what I was told, and am now basically stuck. Fortunately this company doesnt do contracts. Canceling plan and just paying off the phone. And going back to Verizon. Conveniently, there is one across the street.

It was fast service, friendly they are nice people.

My experience was very good the girl helped me a lot thank you

Horrible customer service, was outstanding when they just Sprint. Can’t answer any questions with simple yes or no. Got the run around instead. Been a customer for 8 years. Going to Verizon across the street! Disconnecting my service and switching today!

So we made an appointment for 6pm. We arrived at 5:55. They were extremely busy which wasnt a problem. The next two became available and asked my name. He said he said I have your appointment for 7pm, sorry there are a couple people ahead. I had the email stating my appointment was for 6pm. He didnt even ask to see that. Why even send an email with the appointment time . I was going to try and be patient but when he finished helping the next person, he didnt acknowledge me and took someone else. Didnt even give me a chance to speak up and show him the email. Horrible service.

Always more customers here than workers. They need another store in Johnson City.

Stopped by to check on current deals to upgrade. Very helpful people. Will return to upgrade

Service has been horrible. Simply trying to turn off my deceased fathers phone. Been to the store and told I had to call customer service, called customer service, they said go to the store, went to the store and again they cant do it, call customer service. SO I just closed the bank accounts good luck getting paid, I tried to be honest but your service precludes me from being able to do that and neither have the store visits or service call been helpful.

Love the prices and employee was rele friendly and helpful alot better than the one in pa

Great customer service experience. Zack, Caleb, and Ben were fantastic. They answered and explained every question or scenario we discussed. I would and have recommended T-Mobile to others, some have converted. I continue to believe in the mission and goals of T-Mobile. Great company.

The associates here have been great the last few times Ive been in. Very knowledgeable, professional, and helpful.

Its worth the drive to Kingsport to get good service. Dont waste your time w Johnson City. Not only are they incompetent at their jobs, they are also exceptionally rude.

Caleb Norris was more than helpful and went out of his way to explain my issue and recommend solutions. Best experience Ive ever hat at T- Mobile. Management material!

The store has a very nice layout, and the service from the employees are always good and appreciative!

I got brushed under the rug and booted to the side like my business didnt matter. I do not recommend this location at all.

Not acknowledge when I arrived. Waited over 39 minutes to get waited on and that was after I asked a question as an employee was headed to the back room.

Really nice, excellent service!!!

Best phone business in Johnson City. Make sure you see Zack.He is professional and very helpful.One of the good guys in the cell phone business.Great Job Zack!

Good customer service, you have to wear a face mask to be able to go in, but if you dont have one, you will be attended to outside.

Don’t go to the store for help, call TMobile customer service 1800#

Pretty much useless. We could have handled any and all of it online.

Too busy to talk to us. Two people working

Ben always takes care of me if I have questions or an issue. Great customer service

Super helpful.

Website says you can cancel a line in store or by calling. I went to this location amd was told I have to call they can do nothing from in the store. So basically they can start up service but not help you cancel a line. Also the wait time on the phone is over 45 minutes.

Excellent customer service

Friendly, experienced in their craft

Theyre always friendly and helpful. Excellent service and efficient employees.

Madison was excellent!!!

They lie about everything. They ended up costing me so much more instead of saving me money. I wish I never wouldve went through them now!

Fast, effective and got me exactly what I needed

Deborah at T-MOBILE was outstanding in every way. She is the true meaning of customer service. She went above and beyond. Thank you for everything!

Great work done in 3 minutes1

Soon as I entered the storeThey took care of my needs 😁 the atmosphere was friendly and I was greeted immediately.

Excellent customer service. Very friendly and knowledgeable staff. They go out of their way to help you and to satisfy your needs.

Theyve been charging me for phone lines I hadnt authorized, allowing anyone to walk in and have a phone cut on and Im billed for, charged for a hot spot that was stolen from me and I called asking g to shut it off. Person who stole it was able to have the hot spot cut back on and I was paying for the service still, and THEY ALSO OPENED A PACKAGE THAT WAS ADDRESSED TO ME, WITHOUT MY CONSENT. I HAVE E-MAIL TO BACK EVERYTHING AND MORE.. LOOKING FOR AN ATTORNEY! !

The staff at T-Mobile was very helpful and knowledgeable of the devices. Always get great customer service and I would recommend t-moble to anyone. #greatpeople

T-MOBLIE IS A GOOD PLACE TO GO IF YOU WANT A NICE PHONE.VERY HELPFUL PEOPLE THERE AND FRIENDLY AS WELL.

Great service loved the store!

Good staff and fair prices. Made the switch from Verizon very smooth.

Brannon Culbertson was great. I have been into this Tmobile location several times over the years. Being that I have been with Tmobile for 13years now. With that being said, its sometimes hit or miss withcustomer service at this location. However, I recently met BrannonCulbertson who had just been transferred from the Kingsport store.He said he had been with Tmobile for around 7years I believe. I workin the field of customer service so its very refreshing to meet someonethat takes pride in their work. Great Customer service and way tostep up the game Brannon.

Not a problem getting in and posting payments for customers. Customer service was great but I get that since Im a great customer. Treat folks how you want to be treated.

Brannon and Zach are amazing. :) great customer service and super clean store.

Terrible service and they over charge. You can pay for something they tell you is one thing then you use it and they say o were sorry it changed. If it wasnt like this when I signed up years ago and hadnt been that way anytime I had used it but now its different rules so you have to pay more even though you had paid for it every month on your bill. Id give no stars if I could. They have gotten ridiculous.I know a great guy at verizion now so if anyone needs great service see Jamie at verizion across the street.

I went in to get my phone activated that I received for Christmas. The person that helped me was incredibly rude and slinging my brand new iPhone around like it was a piece of trash. They stood there trashing other employees from the store and didnt even acknowledge the other customers there. I hate dealing with T-Mobile and try to avoid going to their stores as much as possible. If youre buying a phone then theyre all about serving you so they can get their commission but any other time you might as well find a way to help yourself. T-Mobile would be out of business if it wasnt for their plans being so cheap.

All sales person in all tmobile stores are just playing or using theirs cell phones or iPads... no customer service correctly

The staff is usually very helpful and friendly. The only times that I have spent a lot of time in the store is because of other ignort customers.

Great service always willing to help in store or on phone LOVE THERE SERVICE PLUS LETTING ME GET 3 OF THE BEST PHONES BROKE DOWN IN TO PAYMENTS EACH MONTH WITH NO CONTRACT!

Its my first time to review cell phone carriers online, I never ever had experience like this! Pls make sure you will talk to right one in this store, cause some people who I deal with are totally awful expert! Upgraded my phone to iPhone 7+ with black Friday 2016 deal, they let my husband and I believe that we just need to return old phone and pay off for new phone right away with big discount, we paid immediately. After a few days, we got the bill shows got to pay extra 24-cycles monthly payments for new phone! It confused me so much then went back to ask same people about it, they even didnt help to check on computer carefully, told me yes, youve to pay it! . I was trying to explain more they just interrupted scornfully said its cause your old phone has not been paid off yet its cause you used JUMP but not Upgrade ur phone... Fine!!!! GOD knew that I paid off for old phone and quitted to use JUMP long time ago! they made you started the contract on black Friday thats all they want, then they dont care anything after that! No any explain and helps as expertise! I moved on until my husband called custom service and figured it out. we just need to pay 2 extra monthly payments then T-Mobile will take it over. About this, they never told us on black Friday even we asked it over and over again! it was ridiculous! stay away from those ridiculous experts and make sure you will ask for all details before you pay and sign anything in this store!!!

Tried calling the store, and they hung up on me several times. I continued calling and they took the phone off the hook and just left it there so I couldnt call again. Listening through the phone they did not sound busy. I was looking to make a sizeable purchase and wanted to make sure it was available before driving there, but screw that and screw them.

Horrible they say things will change and never do. One person says one thing and someone else says something else. No one knows what they are talking about its been a lie after lie every time and gets worse the longer you stay with them. Save your time and money and go somewhere else where they dont lie and keep telling you bs to stay. It is bad and never gets better i promise you from experience.

Awesome customer service; fair prices and great deals on inventory and contracts

Matt was the laziest and rudest person Ive dealt with . If your agents dont want to do the job then quit . Because of him we cancelled 3 of 5 lines of service enjoy been was very polite and apologized but to waste almost two hours of my time with three trips to the store to return a phone..

If you go in to just pay a bill ive waited as long as 45 mins inline just to pay the bill and if you call the store ive had to call back to back for 30 mins just to get someone to answer the phone. The in store customer service sucks.

Terrible, the employees there are full of bs. Coverage around this area is not what they lie and tell you it is. My bill was never 100% right, it was always changing. I had to file 4 bbb complaints to get it taken care of and I was able to cancel without a ETF. I would not go here for phones or service. Watch out customers, they will rip you off and lie to you with a smile on their face. Go elsewhere, and do not buy t-mobile! You will regret it!

Very kind and helpful. They worked hard for me to replace a faulty phone.

Helpful staff that usually has all the answers you need.

T Mobil is the WORST cell co. That I know. WORST service, WORST customer assistance.Will NEVER DEAL WITH THEM AGAIN

Always great customer service best mobile provider in the country

Customer support is super friendly but company sucks!

Super helpful knowledge able staff

Great customer service and employees who jump at the opportunity to help!

Had a terrible experience with Tmobile. Was lied to numerous times and they did nothing to rectify the situation.

They were very knowledgeable about their products, super nice

Hands down best customer service EVER.

Hubby got a new phone, great service!!

Super friendly staff

Awful experience with t mobile have a cool pad Android & it quit working after the first month bought a prepaid card & refilled my phone it lasted 3 days my phone is stuck on the first screen & that is after driving to Johnson city & having it reset what a joke

Love the service and there always friendly.

Wonderful service and knowledge of products!!

Friendly and good customer services.

T-Mobil has bad costumer service every time I go in there every employee changes their respond! They wont let me use my phone in other carriers! They kept adding to by bill every month and never told me where the extra charge was coming from! T-Mobil is not at all a good option for a phone carrier if you are looking for a phone company DONT DO T-Mobil!!!

Great customer service

Great customer service!

Jason was very helpful

Great customer service

Its very clean

Ok

Do not like T-Mobile

20yrs and counting