This is a great place! The employees are friendly and nice. I went in for an oil change and received an exceptional service. I would definitely come back for all my car services in the area.

FIVE STAR SERVICE EVERY TIME. This is not my local Pep Boys so I drive over an hour to get here. If you want good QUICK service, this is the place.

I would have given negative stars if Google review would have allowed me.I came for air-filling in my car tires, but the mechanic working in garage doesn’t help me. He said, he don’t have 2 minutes for filling air in tires and I need to make an appointment.He talked to me for 5 min, but he didn’t even have 2 min for filling air. Not even took time to give me tire pressure gauge after asking 2 times.Just Ruining Reputation of Brand - Pep Boys.Man at reception, took another 5 min to book an appointment but didn’t have time for filling air.Mechanic told me to make an appointment for filling air. Just BECAUSE it’s free according to policy of pep boys - he didnt care about customer and from how long customer came for service.This shows today’s money minded management,, and attitude of people who don’t want to work PLUS trying to find excuses for not doing work.Absolutely Ruining Reputation of Brand. !!

Terrible service all around. Terrible customer service and terrible repairs. Even when you call the store what they do is answer saying please hold and you are literally on hold for 15 to 30 minutes MINIMUM! I stopped going/calling here for over a year because of this but I figure it’s been long enough let me try again. - SAME BS!

Workers help with anything you need .. they are all polite too

No stars to give. The Worse service I have ever experienced. I even allowed them 24 hours to get a part that was in a local warehouse. The Store and waiting area was filthy. The bathroom was disgusting. They have had my car for four days, and the part has still not arrived. Never again

I had a flat tire and have tire insurance. I had the appointment for the following day. Rosa checked me in and she explained the process to me. Since my tire had to be special ordered I had to leave the car there. The next day Rosa called me to update me on the time frame for pickup. Pick up later that day was seamless. Overall, I had a great experience.

GO TO A SMALL SHOP. Dropped my vehicle off at 10:45am to get a simple tire replacement, was told it would take a few hours to get done. 6+ hours later and still here waiting. Was told there was 2 cars in front of me, then 20 minutes later, there were 4 cars ahead of me.Its clear that operationally, this Pep Boys location needs some major work. Not enough mechanics on staff, and their appointment and time management/tracking system is garbage.

They now dont sell parts 🙃🤔☹️ they only do service to your vehicle. They should just go out of business. As far as service they offer its so over priced.

Went to change my oil, got convinced to do my brakes. Some time later there was a horrible noise everytime I pressed the brakes. Took it to them to check out since they are the ones who did it, they claimed everything was fine. The noise got worse, took it to my mechanic and turns out they broke something while doing the brakes. My mechanic was pretty shocked too because its not an easy piece to break. Terrible. Wont be going there again.

I’ve brought my cars for oil change service here several times and it usually takes quite long but the last time my car wasn’t seen at all. I had an appmt for 1pm and at 2:30 I called for an update after seeing that my car was still in “appointment confirmed”status on the tracking they provided. My car still hadn’t been assigned a technician at 2:30 and when I told the representative I was just going to pick it up, he said “perfect.” I was shocked at his lack of professionalism and compassion for the long wait issue. When I entered the store to pick up my keys, they saw that my car had not been moved and one representative said “that’s the only car that hasn’t been seen,” to another rep. The first rep said she’s taking it and the second one said “ok.” That’s it. No apologies from any of them for my car not having been seen for an hour and a half even with an appmt. Total lack of concern for the major inconvenience they cause customers. Not going back after that.

Had many good experiences here, the manager Jeremy has excellent customer service skills. I had an issue with one of the workers Carlos, and Jeremy resolved it quickly.

This place is awesome Nick helped me from the time I walked in till I walked out even taught me a couple thing I didn’t know about my own car

Very long wait times despite appointment. No updates while waiting. Poorly maintained waiting area. Would not come back here.

Very bad experience today, I was waiting for one hour until they move my car inside after my check in with the front desk then when I told them they moved it inside & they keep it for another 40 min in a front of my eyes without touch it, When I talk to them that if they gonna late more than that, I cant stay for nothing, I have to leave they said its ok without any help or care about the time or even try to help me nicely, & they give my keyI booked the appointment with them 4 days ago to avoid this kind of late

You are asked to make an appointment but when you come in you are sitting in a line for about 30 minutes. This is observed, there is only one guy that knows how to do everything.. I might have his name wrong but I think it is Jason and he is great. I just do not understand the process. Hi can I help you, hello I am dropping off. Okay can I have get your keys, will you be hanging around or should I give you a call when we are done. Easy Peazy... thank you

This place is horrible, it’s been horrible for years, my back tire random got a hole, and they don’t have plugs to plug tires so I went to buy one at advanced which is like a minutes drive away, came back and now nobody wants to plug the hole in my tire. This place is horrible.

Ordered tires off tite rack, spoke with Carlos on a Monday and we scheduled a 6pm appointment for the next day. Arrived just before 6pm and there was no record of my appointment. Taking my tires and business elsewhere.

50% off right now. Cant wait to go back to purchase some other supplies.

Jeremiah is very pleasant and knowledgeable. Due to being short staffed they were able to get things done in a reasonable amount of time

Never again I would go to this shop they tried to do wheel alignment with bad tires

I stopped by without an appointment for a replacement part that I needed in my vehicle Robert was the counter person that assisted me as I came in the doors I explained to him my dilemma he went to the back and explained to me that there was a 2 hour wait he then went above his Call of Duty to the parking lot with me check out my vehicle and began to assist me replacing the part right there in the parking lot I want to thank Robert he was professional and empathetic to my situation...my vehicle was serviced quickly and immediately by him and he also explained everything he was doing Thank you Robert for making me feel safe and explaining everything to me I will definitely be coming back for all my service and parts needs for the staff and the business awesome experience would highly recommend

I will never come to this location again! They had me waiting for 3 hrs for a OIL CHANGE and to check one tire..I had to approach them after waiting so long only for them to say they FORGOT about my car... they didn’t even have the proper tires even though it said they had 4 in stock... and then after waiting hours I then had to wait even longerrrr MIND YOU I HAD AN 11 am appointment and arrived at 10:40 !

CAR OWNERS BEWARE!!! I took my car in for a basic oil change. I have a manual car and my gear selector was moving like butter before I brought it here. As soon as I got back in the car, my gear selector wasn’t moving properly. I couldn’t get in second at first. I drove the car behind BigLots to see if it was a temporary issue and it wasn’t. The gear selector was sticking at every gear and had to fight it to get it in neutral. I brought it back as soon as I realized the car wasn’t working properly. I spoke with Reynaldo who was less than helpful. I told him the issue and he was trying to convince me that everything was “perfect” when he gave me the car. I showed him the issue and continue to convince me the problem didn’t happen at the garage, even though I didn’t even leave the shopping center. Then he tried to convince me it was the reserve lockout getting stuck and causing the issue (never was an issue AT ALL). Yet he never confirmed or even touched the car to come to that conclusion. After fighting back and forth and even being suggesting that I come back on Monday to see the manager (which I was not having that, the car was not safe to drive on 440 let alone back home), he finally had the mechanic take a look at the car. He also was saying the same, that the problem was probably because the reverse lockout getting stuck (yet again, not a problem that was happening). The mechanic drove it, came back, and said it was shifting fine. I didn’t leave without making sure and the problem was still apparent. Finally they took it back to the garage, opened the hood, and not even a minute passed (literally straight away) before they “found” the problem. I was told they would have needed to lift the car to check what was wrong and apparently they didn’t even need to do that to “find” the issue. Yet again trying to convince me something totally new, how the positive terminal cover from the battery somehow broke on its own (which I just recently got this car at the beginning of the month at the Toyota dealer and I know for a fact that terminal cover was not broken) and somehow wedged itself between my gear selector fork. Also might I add, all of this happened when the car was in the garage for the oil change. The car was driven, by me, to PepBoys and was shifting perfectly fine until they gave it back to me. Now I have to take it back to the dealer because I’m sure with all of this put unnecessary wear on the gear selector fork. Very disappointed in the service, Reynaldo, and the overall foolery that happened today. The people here should be ashamed of themselves because if I didn’t put up a fight to get this issue resolve, my livelihood or worse the lives of others would have been affected if the gear selector would have broke on the highway.

Dont ever go to this pep boys, they are the worst...was told I had a 2 hour service time for my dodge durango 2018, for an oil change. 4 hours later, my vehicle was still untouched in the parking lot. I asked the young lady in the front when my vehicle was to be serviced. I quote oh your next in line, im sorry but that isnt an answer. How long?. One more hour wait plus the actually work to be done. If you wanna waste your ti.e and money on lack luster snails pace work, I recommend this place for all your needs

Financially, very very sketchy. Will try to sneak in another 10% into the agreed price right before you swipe your credit card, doesnt verbally mention fine prints that comes with any rebate (eg. have to apply online within 15 days or offer expires). Even when you do that, you dont get the rebate unless you call, and theyll say oh accounting problem or its lost in the mail, then finally mail it out. I feel bad for their employees, have to lie to the customers in the face while its the bosses who take the dishonest money.

Great Customer Service!! Top notch!

They dont answer the phone

In my experience, the customer service was excellent. Jeremy was extremely kind and helpful.

Julian and the staff are great!

Its not even 6pm yetThey stop taking cars at 7pm.They close at 8pm.All I wanted was a simple oil change.They said it might be a wait up to 3 hours, which I kept reiterating that I was okay with waiting for because I NEEDED MY OIL CHANGED.They made more excuses and ultimately rejected me and refused to service my car which needed an oil change.And the guy sitting behind the desk tells me just add more oil what a F@#*ING JOKE.

DO NOT GO THERE! Please, do yourself a favor and to the people working there. They are broke, short handed and lack of certified technicians.

Terrible service here! Oil change does not take hours to do when I’m the first person to show up! Why leave my car ? I think they should have a secret shopper appear so they can see what’s going on here! No happy at all

The customer service are so disrespectful. Their tone of voice should be a lot lower I felt so uncomfortable talking to them they were just yelling didn’t even give me a chance to explain everything i wanna say. This is my last time dealing with them. They should talk respectfully to the customer.

GOOD PEOLPE TAKE THE CLIENTS NEEDS!!

Great customer service !!

They Mounted & Balanced my tires for a great price even,though I didnt purchase the tires there 👍

I had an appointment for 5:30 pm on Sunday. I went there 5 minutes early. The receptionist told me they dont care about online appointments or any emails or confirmations and they they dont have any car after 4.They should synchronize the online appointment system with the store and let store approve the appointments.An hour in total wasted.

Great service, I walked in without an appointment and they were happy to help!

I am here now or is 6:45. I asked if they can fix my tire they stated they’re closed and online it states they close at 8pm this is so unfair i have no way to move my car

They Take Over 2 Hrs for something so simple as an oil change. The mechanics are just walking around laughing and joking instead of doing what they are being paid for.

Robert is very helpful and friendly, I went to get auto parts and he helps me out a lot and i wasnt disappointed

Pep boys Very grateful with their customers know when their car needs fixing

This places service is absolutely terrible. Should be a case study, seriously. Horrible. First they talk to you as if they are making you a favor, barely responding to any question you ask. Second, I had to wait two hours to get a tire changed. Two hours (!!). And the problem is not that it takes two hours, because I understand there are other people/services ahead. The problem is that they have no process whatsoever that provides back an estimated waiting time to their customers, so they can organize their lives. Its just bad, so terribly ran... Worst service ever.

Would have given zero stars if it was an option. DO NOT GO HERE. Scheduled an 8am appointment just to get an oil change and it took them an hour and a half. I was then informed by one of the employees that I needed other repairs to the car which amounted to a total of over $2,000. I took my car to another auto body shop for a second opinion and I was informed that NOTHING they told me that was wrong with my car even needed repairs. I only needed my breaks fixed. They totally tried to take advantage of me and I will NOT be going back there again.

Got good bargain on my tires.

Nice place and great customer service. Always visit to get things for my car.

Nothing out of the ordinary. Came to pick up some cleaning supplies. Needed to ask for cashier even though it was busy but no problem. Use them before for service but was to find of them. Maybe just me but they seem to be more intuitive to your needs now.

One of the worst services,they dont even try to help you

Not a single person present in the entire store. All the cash registers were empty. It may as well have been closed. We approached a worker and called to them THREE times and waving at them. They looked at us and turned the corner. They refused to help and refused to attend any of the other customers who also left after finding ZERO workers. Zero stars if it was possible.

I totally don’t recommend this place at allThe worker I dealt with was always trying to make me pay for extra unneeded services, plus when i refuse to accept the extra service he changed his attitude and started to give me faces, it was terrible . Also they are way to slow. Bottom line they were unprofessional, unreliable and not trustworthy with my car.

Its was ok. Just like any other pep boys

Pepe boys reps was goos as always great service provided by. Keep boys on rt 400 in jersey City

Went in to change 4 tires.Good-The customer service reps great people-Changed 4 tires quick and quality workBad-2 alignments there and your car still wont drive strait, took my car to the dealer and they said the front and rear camber was off so I had to buy another alignment from them to fix the problem. $100 dollars down the drain because pepboys messed up the alignment twice, mind you I went in with no alignment problems-Even though the 2nd alignment was on warranty they charge a $30 diagnostic fee to tell you its a alignment and you leave and the alignment is still messed up the 2nd time-$10 dollar hidden shop fee-service appointments are a joke showed up a half hour early to the appointment and it took 6 hours for a alignment, my car didnt even go in till I called around the 5th hour asking if it was doneThe customer service and pep boys resolved the problem.

I love it there, there prices are unbeatable .

They had the mirror I needed 👍

My experience at this location, Pep Boys rt 440 was excellent. I will always refer my friends and family here. Ray is a great man and took care of me in my time of need and desperation to fix my car. I wish there were more people in this world like Ray because he cares about the customers, showed empathy, reassurance on my car running like new again, and every employee in the building were extremely kind and helpful! I wish Pepboys rt 440 the best in all there future endeavors.-Sincerely,Emersson Huaranga

Update. This use to be my go to spot for auto nik-naks. But after having my car serviced at Speedys in J.C. for a fraction of the quoted prices of Pep Boys, and with good quality mechanics, Im done with overpriced chain brand repair shops.

Well deserved one star. The customer service up front at Pep Boys is nice. They are polite and kind but its all a front to sucker you in. It took 4 hours to get my car diagnosed. They said they would call me with updates and I am the one who had to call four times. Then, they said they would order my part the next day and work on my car first thing in the morning. Even though I had dropped my car that day at 2:30pm and they closed at 8 pm. When I called the next day at 8 in the morning, they hadnt ordered the part. I went in an hour later and they still havent ordered the part. Basically, they will give you the run around, make you invest so much time that eventually you just want to get your car fixed and pay whatever they charge. Fortunately, I didnt get scammed. When I went to this pep boys the next morning, I got my car and told them I was taking it to the dealership. They told me the dealership would charge me more. Guess what, the dealership did not charge me more, actually less, and they got all the parts and labor done in three hours. Do not come here to get anything car related done, not unless you like throwing away money and wasting your time.I did successfully buy two water bottles. This is about the only reason this Pep Boys deserves a one star.

Very bad service. I really dont want to give it to them for a week. I advise everyone not to go to this store. I changed the oil and made me wait from 11 am to 5 pm. It was terrible.

Do not take your car here unless you want to pay double your repair, + taxes and be back there by the end of the following week, this is a corporate store the mechanic joked around how it was his first tire he ever changed in his life what a joke.

First of all, it is not safe to go there. Guys working there dont wear mask. Secondly, even you had an appointment, they can turn you away. I had an appointment today at 4pm. The guy there told me they cant do it, and have to reschedule. Waste of my time.

Saturday 8:10 and you guys don’t open yet

Go to a different location! I had an oil change done at this location. They forgot to replace the oil cap on my engine after they did my oil change. Oil spilled and covered the entire right side of my car and completely soaked the engine and everything under the hood. This was a complete mess and inconvenience; not to mention extremely dangerous. When I called to notify them and ask them to fix it, they told me they were too busy and to come the next day. Completely unprofessional and absence of customer service. I understand that mistakes happen, but when they do you need to make it right, and that was not the case here. Highly recommend to go to a different location.

The service is excellent and staff is professional. Ive used this Pep Boys for tire patches, replacement tires, and a battery change. The prices are fair and scheduling appointments is never a problem. The tire replacements took about three hours or so, which is the typical wait time for this service. There is a waiting area with phone chargers that comes in handy.

An orrible service

(Edited Update) Took my Mercedes here for a simple oil change and havent been able to drive it for months. They first cracked my oil pan. I picked up my car to find it shaking while running. They literally told me Not our problem. After having further inspections, it was found they had broke both motor mounts while replacing my oil pan. While replacing the motor mounts, it was found that my new oil pan they installed was leaking because the incorrect sealant was used. That had to be redone and all new oil put in. In total, a $80 oil change has amounted to a staggering $5500 worth of repairs/parts. Thankfully, Pep Boys (not sure if corporate alone or if owner as well) has paid for all repairs. So my one star is reflective of my experience with the staff/service of this location alone.

WILL TALK YOU INTO REPAIRS YOU DONT EVEN NEED

Very good

Used to love this store. Went there on Friday evening 5PM for a bulb. Young lady told me that she wouldnt be able to get to it because they were UNDER STAFF. Under staff on a Friday, manager should be FIRED. No store should be UNDER STAFF on a weekend. Went to another Pep Boys & got very good service.

Very negative experience. Went there just to check tire alignment and I was told my car needs alignment without a look. After a check which I insisted, they told me need sway bar replacement at a cost $600. The real problem is when I turned down the service they told me there is a nail in one of the tires and that tire went flat over night. What are the odds

Im very satisfied with the service they provide, highly recommended.

Bad services waiting too long .. I going other locations many years customer services very nice and quick . Only this location I have to give zero star if I can . I got my oil change and tired change over charged and rude . One time they broken down my car cause from oil change flashing oil over my engines. So disappointed not recommended to this location . If you dont wan your car broken

I originally brought my vehicle to the Pep Boys on Kennedy Blvd but they were utterly useless. I needed my cars alignment fixed (other shop said their alignment machine was broken) and I needed it fixed fast. I noticed they had an appointment available for later that day and I booked it and went. The kid at the desk was very helpful and nice, he was the only positive part of my time there. When they finished, they said a part was bent and it could never be perfectly straight until I fixed it. I agreed because I knew which part he was talking about and I knew the original shop that did my alignment (in Pine Brook) got it extremely close to center and straight, but not quite 100%, but it was livable and acceptable. Well, I didnt think when the kid said it could never be perfect that it would end up like it did.When I say that I had to hold my wheel about 25 degrees left to keep it straight, I mean it. The steering wheel was ABSURDLY off center. I have never gotten an alignment job this horrible. Ive had shops leave my wheel slightly off center, and I know the part needing replacement doesnt make things easier, but why did the Pine Brook Pep Boys get 99% to dead center and these didnt. It actually ended up WORSE than what I came in with. Whoever did my alignment clearly was cockeyed or blind. Because if straight is so far to the left, then Id hate to see what they do with other peoples cars.Another bad experience here is that any time I order a part online that shows available today it is never available today. First time around I ordered 2 parts totaling $400 and when I called near the end of the day to inquire, they said oops, it has to be ordered and will take 3-5 days.And a few days ago I ordered a cam sensor that shows as in stock and available today and I am still waiting for them to figure it all out.Go here to buy little bits and pieces they have in store, but nothing more. Dont bother getting work done on your car, and dont bother with those parts reservations you can do online.

Went in for an Alignment. They told me I needed new shocks, tires, and a rim. Went somewhere else turns out my front wheels just needed to be balanced. NEVER AGAIN. stay away from this scam artist filled place

They do not seem to honor appointment times that strictly and unless you are waiting for your car at the location, expect it to take a lot longer to get done than you expect.

I bought four tires from amazon and made an online reservation from here for replacing and balance. Reasons for each missing stars;1) they couldnt find my reservation. I had to leave the car there for one day.2) stripped one of the stud on rear tire.3) bad balance, car is shaking on high speeds4) scratching noise comes from front right tire

Paul, Hector and tiffany....very professional workers at pep boys at 440 jersey city... Good people work lt..

Jose and Junior are extremely helpful in getting the right parts for my vehicle. I give each 10 stars if I could!!! Exceptional customer service

Not a great experience. Guy at front desk for service was not at all interested in helping me. Was trying to rush me out. Also talked to me as if I didnt know what needed to be done with my car. Very belittling experience. Will never come back here again. You guys should learn how to treat new customers. Before you lose them.

Shout out to Lacy! Took righteous care of my tires and oil change situation... I will definitely be back! On time, over delivered under budget... damn I havent experienced that in so long ... I cant remember when if they werent my friends... and from a chain store?!? Unheard of.... Someone pinch me, I must be dreamin!!!

Very helpful and good customer service. Had an appointment, however service was not super fast but likely I was not in a rush. I would recommend for oil change and tires work.

It really depends on who is working the day you go in. Sometimes you have people who genuinely want to help you and then other days their customer service sucks 🤷🏾‍♀️

I had an excellent experience at this location. I came on a Saturday late-afternoon because my driver-side headlight was out. The man behind the counter instructed me to wait in the waiting area while they checked my car, which they did immediately. Then the same man came back about 5 minute later and told me that the headlight was fine-- they had tightened it in its socket and the light came back on. I was good to go at no charge. They could easily have charged me for the headlight replacement and I never would have known the difference. They were both quick and honest-- kudos and thank you!

I have taken my car to PETBOYS for some yrs now, and their sevice and sale employees are good and very helpful in helping.

Made an appointment for two tires to be replaced and an oil change. Arrived on time and was told it was going to take 2 hours!! So Im stuck because I already paid for the tires. Three hours in I asked how much longer, they said any minute.It took 4 hours and 15 minutes before my car was ready!!!!!

The best service I have ever had. Muhammad is the best service rep... I recommend this place to everyone...

Very bad experience. Paid $320 for brand new tires for my 2015 Honda Civic, they put on tires, and now the TPMS light keeps coming on. To make matters worse, they won’t accept responsibility for it. Considering taking legal action. Will never go here again. UPDATE: went to another pep boys in union and turns out the WRONG size tire was installed by 440 pep boys and my car was driving uneven. Will never come to this location ever again.

FIRST OF ALL THEY ALL ARE NICE AND I WOULD DEFINATELY GO AGAIN. So, I took my 2013 Mustang for oil change and tire rotation is free with that. So he told me to wait 40 mints and i said ok but eventually it took them about hour for oil change but it didnt really matter because i was going around to the shop behind the Pep Boys.When i came back for car they didnt rotate my tires so i told them and then the manager apologize for me, rotate the tires in 10 mints and hook me up with Free Oil change for next car. Im so happy about that. DESERVE 5 stars for the service but 4 because the guy who forget.

Good place the atention is 100% thanks people

Online orders aren’t delivered when promised. Besides that everything is solid

Bought a battery here. Ordered it online, confirmed in store that it was the right battery for my car. Turns out my car was not compatible with AGM batteries and it shorted a fuse. They replaced the battery and fuse but to be honest, they should have caught the error in the first place.I will say customer service was very good and they stood behind their work. Id be willing to give them another try.

Positive: Theyre open late (which is the only reason I come here). In my experiences - Ive never had any issues with the repairs and the employees at the service desk were polite and professional.Negative: I am ALWAYS waiting for HOURS for my car to be seen. I hate the wait time! Doesnt matter what day of the week or time. I see the technicians/mechanics walking in and out of the garage and walking back and forth inside the garage just walking slowly without a care in the world. And they blast the music in there so loud you hear it in the store. That is unprofessional. What really pissed me off is the sign in the waiting area about express service for batteries, tire service, etc and Im still waiting for 2 hrs just for them to check my battery to see if I need a replacement. Really?! I shouldve just went to Auto Zone.Please Pep Boys do an audit of this location. Theyre always so slow and make you wait forever.

Called during lunch to make a oil change for my car I really needed done. I made a appointment for 6:30pm. I get there at 6:20pm and sit in waiting area. It’s then 7:35pm and I asks employee how’s it going and he says he still has 2 other cars before me. There was only one other guy in waiting room since I got there. What’s the point of making a appointment to sit there with so many other people going before me. Avoid this place for oil changes.

Customer service was ok

SLOWWWWWWW SLOWWW SLOWW IN STORE THEY ARE LIKE ZOOMBIES SERVICE DEP WAS HELPFULL

Good customer service and a young man by the name of Randy help me out a lot about a door actuator.

I brought my mom’s car in for an oil change. People were polite.

Very helpful staff. Good service. Will definitely recommend.

I really appreciate the excellent customer service that the manager and his employees showed me after my tire blew out unexpectedly. They went above and beyond to help me get my car back on the road before work. Thank you pepboys team!