This is our third service experience. My wife’s first experience wasn’t very positive as she felt like she was rushed through, but the previous two visits have been much better. I decided to wait in the waiting room for the oil change this time versus taking a free rental for the day. I can work remotely while waiting. Although they’re waiting area is very nice and clean, these tables make it very difficult to work on a laptop. The height is a standing bar height not a sitting height. On their next remodel, a sitting workstation would be nice for those of us that can work remotely which I noticed two or three people with laptops on their knees trying to work in the leather seats.As for the service after the fact, the service needed was not explained very well and felt rushed.

I booked an appointment for today for discussing about X3 and for a test drive. I reached there on time, but I was not attended by anyone. Finally I spoke to someone and she said one agent will come after some time. I waited for around 30 mins, but no one showed up. I got up and when I was about to reach the door, the salesman came up and said there is no card ready for test drive. He didnt even apologize for the delay, even though mine was a scheduled appointment. He wasnt even ready to discuss about his model, like its features, price etc. - such a bad salesman. I dont recommend this dealer and Im not planning to go back there.

I purchased my BMW 528i from Sarah. She was awesome to work with! She knew all of the features of the cars, she was patient, and helpful. I am very pleased with the price we paid and the service we received.I also appreciate that though we arent big spenders, they treat us with the same level of customer service as they would someone who bought a brand new 9 series.Thank you Sarah, well buy our next BMW from you too!

Bought a used Mazda car from this dealership. They didnt seem to want to get anything fixed on it when selling it as it had many major problems within the first year. The person who looked at my car said these issues seem to have been prevalent for awhile. DO NOT BUY USED Cars from this dealership. Just trying to make a quick buck.

I had a great experience ordering my new car from Dreyer & Reinbold BMW. My Advisor, David L, was fantastic to work with and helped me find the perfect car. I really appreciated how transparent and responsive he was throughout the entire process. He was also able to help me save some money by removing features I didn’t necessarily need. As for the new car, all I can say is I could not be happier with my purchase. Do yourself a favor and go test drive a new BMW with David!

Sarah was absolutely fantastic in helping us find our next car. She took the time and effort to keep us happy from start to finish. We will 100% buy our NEXT car here as well!

Sales team very helpful. Service team is polite and means well. However service is extremely slow and uncertain. Disappointing. I thought Porsche and Audi had deteriorated in the quality of service and made the switch to BMW. Disappointed. If you sell luxury products you should be prepared to provide luxury service.

I purchased a 2018 ram sport from their used car selection. Beautiful truck by the way Todd Hartley was my sales man and was great to deal with and even followed up the following week even though it was a used truck off the mini Cooper lot . Thanks guys

Blaire Duncan sold me my new X5 and the process was fantastic. The entire process was done remotely and there were no communication gaps at all. She was super easy to work with - thorough - and easy to communicate with.I first tried to buy a similar car from one of two dealers closer to home - about 2hrs roundtrip. Neither sales person - sales manager - or organization could hold a candle to Blaire. So I made the 12 hour roundtrip to buy my car from her and the team at D&R - and I would do it again. I cannot stress strongly enough the support she provided me. Talking to me on her days off - making sure that my checkout process was fast and efficient. This was all star service - from start to finish.To a person - everyone there went out of their way to be friendly and as important - helpful. I obviously dont live close - but I cannot imagine buying my next BMW from anyone else!

My experience with Tori the service rep is amazing. Prompt call backs. Friendly nature and of course BMW thorough analysis always helps

I took my car in for an unusual service request and Aaron Brandes bent over backwards to make it happen. Much appreciated. Ive had 3 different cars serviced here in the past 4 years and never had a problem - always quick, efficient, good communication and friendly.

Came to this location looking for a specific SUV and was helped out very quickly and the experience overall was amazing.I was helped through the entire process from start to finish by Blaire, she is extremely knowledgeable & very personable and professional. She made the process go very smoothly and made sure I had everything I needed consistently.She allowed me take it for a test drive and had it was ready to go when I arrived. After the drive I already liked the SUV and was on to making an offer with my trade. She made everything very transparent and worked to make the whole process go easily . I never felt I was being undermined and felt as though I was being helped by a friend.After going over numbers and getting all the paperwork finished I was on my way in my new SUV, such a great experience and I was very happy with the condition my new SUV was in and the value they place on their guests.I had one small issue arise soon after purchase which was quickly resolved by Blaire herself, and felt very good about my recent transaction and love how much they stand behind what they sell.This dealership is top notch and would recommend it to all my friends and family. Sometimes car purchases can be a hassle but not here especially with the help I got from Blaire! Would definitely return the next time I want to make a purchase based on overall experience and quality of vehicles they offer. I know I would receive excellent service and wonderful buying experience.

My husband and I recently purchased a new BMW from David Lazerov. We have purchased from David in the past and go back to him as he is knowledgeable, very responsive and makes sure the process goes smoothly. Whether buying a car off the lot or ordering one, David keeps you well informed.

Thank you to the awesome service department at BMW on the Southside for their help sourcing the noise I heard coming from my X6 and fixing it. From the first hello at the door to the last thank you, I appreciate your efforts and time working with me to rectify the issue. Jeremy, Joey, Landon & Jill are standouts in my experience today, and I commend Joe Petolino for running a great department.

Had an amazing experience here buying my first BMW. Sarah Heistand was amazing at getting the job done in a timely manner and answering all my questions. The billing manager was also great (Ed Knight). I am very happy with my vehicle!

We had a great experience at Dreyer and Reinbold. Jarod Clausen was our sales rep and was excellent to work with. He clearly communicated the status of our vehicle and had us well organized so the sales process went quick and smooth.

Top notch customer service. Thank you for the quick help and air filter purchase!

Outstanding service from Vu and the rest of the team! Had a roadside emergency, and the Dreyer & Reinbold BMW team quickly accommodated our service needs, starting with how fast they took the vehicle in from the tow truck, diagnosed and replaced the part the same day. OUTSTANDING!

I recently bought a preowned Mercedes GLE 400 and the process from beginning to end was an incredible buying experience. My sales person, Sarah Heistand was great to work with. Not only was she very professional but she was also knowledgeable and made the sales process easy. She took her time and made me feel comfortable with absolutely no pressure to “ buy now”. She is definitely a huge asset to her sales team and Dryer & Reinbold BMW. I am recommending Sarah to all my family and friends!

Derrick was very knowledgeable and kind. My life is busy and he made me feel valued at every step. Thats why I love Dreyer & Reinbold BMW.

Outstanding sales experience with Patrick and Steven, the sales manager. Patrick has been very patient with me as I tested different vehicles, thought about it, came multiple times to the dealership. Him and Steven, the sales manager worked hard to earn my business without being pushy, no tricks, just a pleasant buying experience.They also offer some nice perks, including a retail gift certificate and so perks for the service.I bought an X3 ex-loaner and I feel positive about it.I also used their service in the past and had very good experience.

What a horrible experience! Getting through your I’m not a robot sequence is absolutely absurd! Go somewhere else to search for a car. Too many hoops to jump through here and the internet manager never gets back to you.

Brand new I dropped it off to them, and they ran my car without asking me through a car wash that has brushes and now my car has scratches. And I noticed that on the steering wheel there is grease marks when I got in. Immediately same problem came up within 2 min and took my car back and received no proper response.

I was very nervous purchasing my FX35 from just the internet and texting with a salesman after contacting the dealership (we’re from Wisconsin, worried about being a scam) but Sajid Sheikh answered all of our questions or concerns with ease and made us feel like we were a customer in the showroom looking at purchasing a used vehicle. He was very helpful with answering questions so we could make accommodations to fly down and make the purchase. If you’re looking to purchase a new or used Infiniti I would definitely recommend going the extra mile to look into purchasing from this dealership and salesman Sajid, also his co partner (financing department) Mark was very helpful as well.

Excellent cars, very professional and friendly. Jarod work with me and he was hands down the best. He was very responsive and informative and kept me up to date on the production of my X6.

The Staff are excellent! From Willy in sales to Tori in service, I am always taken care of in a professional, family friendly way!!! Of course BMW vehicles are the ultimate!

Ordered a 2019 X5 from Blaire Duncan this is the second BMW I have bought from her. I could not be happier with the experience. If you’re looking to buy a new or used BMW I would definitely give her a call she is very professional

Great place with polite and friendly staff. Prices actually beat other non-dealer locations on some items. E.g. Oil change is actually cheaper here than Firestone. At Firestone they wont even touch other fluid levels either so the dealership turns out to be better of a deal. Same with tire replacement. Was cheaper here than tire barn. However, break work was extremely expensive here (hence docking a star). I ended up doing the breaks (pads+rotors) with a friend and saving about $2000 and got nicer pads and rotors to boot.However, overall still a great place for a lot of the maintenance work. They also provide loaner cars so thats a HUGE bonus, too.

Sarah Heistand was fabulous and set us up with a great used BMW X5. Highly recommend!

I like the cars here. They are nice. Lots of cars.

Great service department. The womens restroom near service dept. appears to have been neglected for months. Also they need to invest in more signage so people can find the entrance.

They got me right in and took care of my problem. Vu was a great service advisor!!! Thank you.

Very accommodating and professional. That said, I, as have others, complain about the extremely high prices for simple maintenance and service.BMW service technicians have long acknowledged BMW Worldwide’s pricing problems as have Dreyer Reinbold customers and service writers.My comment reflects not upon any individual at Dreyer Reinbold. Rather, my comments reflect upon BMW’s system and pricing.

Recently called for information regarding a vehicle part. Cory in their parts department was my first contact. They were very happy to give me the info to sell me the part, but however the business is not interested in good customer service. They withheld the part number from the vehicle and informed me they are not able to give that info to their average customers. Cory actually had to stop himself then tell me. I then asked for their manager, Cory said that would be fine and left me on hold for approximately 30 secs to 1 min while he informed his manager on the situation before transferring me to him. I then spoke with Joe the Parts Department manager about the part and their policy. He then again informed me that their policy was to not give the part because they Are not in the business of giving their customers free research. This is strange given it took Cory less then a min to find this info. If they are paid by the hour I could have been more than willing to pay for his 1/60 of his hourly pay to compensate them on their research. If they were my best option I would then return to purchase the part. When I mentioned to the manager that it seems that they are withholding that info knowing that they are not the best option/price, Joe the Parts Department Manager responded with Oh, we defiantly are not the best price out there. I wouldnt waist your time calling this business. -From, Someone who is able to work with their hands.

I was very please with Sarah McCrary, when I had called her to let her know that I was looking for a vehicle, Immediately she was on it. Thank you Sarah for getting me the vehicle that I wanted. Yours truly, Mom

Sufficient Service....understanding and caring attitude. Loved every minute

They did very good and were on point with letting us know what else needed done

Wonderful, transparent service. Weve bought a few cars from them and they are always great. Never had such good customer service. Ask for Patrick G. Hes awesome!

They stand on their product from my experience. I dont think I have ever been treated better by a car dealer. Bonnie was really cool to deal with, the closing part of the deal was a thorough process also. I felt well informed about my car, warranty info, and who to call if I had questions or an issue. They got a person who actually makes sure you know how to use your car called the genius. I really feel like I have the ultimate team behind me and my ultimate driving machine.

I have owned a BMW for over 34 years. I have always owned a certified previously owned vehicles. I have always received tremendous service. I have purchase 2 from Dreyer and Reinbold. The service at Dreyer and Reinbold has deteriorated to such degree and the car itself has had all sort of issues that when I purchase a new car I will consider other brands. It breaks my heart because I loved this Car maker. I have owned 3 - 3 series and drove them for every. My latest car is a 5- series from Dreyer and Reinbold. They were dependable, beautifully designed and a dream to drive. I purchased a 5- series because I always dreamed of owning one. Unfortunately the 5-series I purchase from Dreyer and Reinbold is not the car i envisioned and what is worse the service has diminished terribly. It’s like lip stick on a pig. Very disappointed.

I just purchased my first BMW 2021 X5 and had the best experience with Jerod Clausen, the salesman. He was informative and I felt no pressure. He even found the perfect color for me as he listened to what I liked. Mineral White with Cognac interior. I am beyond happy with my purchase and the great customer service there. They also gave me a great trade in price for my previous vehicle. Thank you Jarod and BMW crew who was there on Saturday. I love my new X5!

Very nice and friendly staff. Great prices. Awesome communication. Blaire was wonderful even though I havent made my final decision on my Shelby yet.

Have always had a great experience with this dealership and my most recent purchase with Jarod Clausen was no different. Jarod was patient with me as I drove multiple vehicles and wanted specific features and exterior and interior colors. He did a great job at delivery reviewing all of the features and technology. He was very helpful and attentive throughout the entire process, would highly recommend.

Dominic and Jarod did a wonderful job. My lease was expiring and I wanted a newer version of the same car. Due to limited production, there were very few cars available. Dominic listened to my needs and worked diligently to find what I was looking for. Jarod handled the delivery of my new car. He was patient and detailed in explaining all of the features and assisting me with setting everything up. Thanks again for all your help.

I got really good experience with my agent! She is really patient and give me good choices! I am so happy I find the car is my favorite one !

Overall we were pleased with our interaction at Dreyer & Reinbold BMW. Our sales representative, Blaire, was able to create a package for us that fit what we were looking for. We were able to order what we wanted without any pressure to proceed until we were ready. Pick up and check out with the sales manager also went smoothly!

Ive used Dryer exclusively for the past 10 years and always great experiences. Advisor Aaron Brandes always goes above and beyond to keep me posted on any repairs and recalls. Highly recommend !

We purchased a used Mini from the dealership last February. Be vary wary about purchasing any used vehicle from this dealership. Improper repairs were done to the vehicle and it was purchase with fatal engine flaws that ended up costing more than the vehicle. Dreyer and & Reinbold worked harder at selling us insurance than than they did a quality vehicle. While, we hold some responsibility as a buyer, it doesnt solely rest there. The only reason they get one star is because I had to give them something to register the review.

Excellent customer care from Willie McCloud. Will do business with him again.

I just purchased a BMW X7 and I couldnt be happier. I placed a custom order for the X7 and it came in very quickly, three weeks earlier than expected! Jarod Clausen was our BMW Sales Rep and he did an outstanding job. He spent Two hours with me going over all the technical features of the car upon delivery. Jarod also did an outstanding job before and after the sale, answering all my questions promptly! My overall experience with Dreyer and Reinbold was excellent!

Had a BMW X6M brought in for a Pre-Purchase Inspection (PPI) for $250 as I was out of state. I wanted them to look it over before I purchased the vehicle. They told me the battery was bad and would be $500 to replace. I asked about the paintwork on the vehicle and any damage, which they said there was none and the vehicle was excellent. I did not have them replace the battery because I would have it replaced at my local BMW dealer once it arrived. Upon receiving the vehicle there is a ding in the rear right quarter panel, which I was not made aware of during the PPI. Two of the wheels had curb rash, and one of the tires had a hole in the sidewall. All of which should have been discovered on the PPI! I then went to my BMW dealer where I removed the battery to replace it, and the battery was brand new with a manufacture date of 12/19! BMW tested the battery and it was new! Turns out the previous owner had it replaced 2 months prior. What did I pay for a PPI for, when they missed everything and tried to rip me off for a $500 battery when it was new?! I then had to purchase a new tire for $360. This service department is terrible!

My wife and I recently purchased a new vehicle from Jarod Clausen at D&R. Outstanding car-buying experience from start to finish. Jarod and D&R staff were available, knowledgable, and trustworthy. Recommend to anyone in the market for a BMW.

Best car buying experience! This was my third car that I have purchased from Deyer and Reinbold (2 BMWs and 1 Mini Cooper) and I will definitely continue to buy my cars from them. I thought the last buying experience was great but they managed to top it.I had the pleasure of working with Robert Norton and his associate Sherry Nally on my latest purchase on 10/19/2017. Sherry reached out when she saw that I had some maintenance scheduled for my 2013 BMW to see if made sense to look at trading it in. Their timing was perfect as I was contemplating trading the car in or putting another 60K miles on it.They worked around my busy schedule to get credit lined up and model that fit my preferences and needs. They were on top of every step in the process and I was able to get in and out between meetings.Most importantly they treated me like family from the time I arrived to the time I left.Keep up the great work!

Great experience! My service rep. Paul was great to work with. I’d definitely recommend taking your bmw here for service.

I just had an amazing car buying experience with Cory Burton at Dreyer and Reinbold BMW. After talking with Scott in the Finance Dept (who was very helpful/informative as well) I was transferred to the Sales Dept. I spoke to Cory and he sent me a quick email with vehicles in my price range. When I showed up two daya later, he was ready to show me the vehicles that we discussed. This was my first BMW purchase and Cory was on point with all the information I needed about each car I test drove. Cory maybe my car buying experience much more relaxed and enjoyable than I have experienced in the past. If you want to purchase a BMW, call Dryer and Reinbold and ask for Cory Burton!

My wife and I worked with Jarod to order a new 2021 228i GC when they didnt have exactly what we were looking for in inventory. He was excellent to work with - giving us all the information we needed to design and build what we wanted and called us as soon as it was ready for us to pick up. During the process he spent at least 30mins showing us everything in the car from turning on the auto windshield wiper to demonstrating the auto park feature to telling the car youre stressed and letting it run a program to help relax you. He didnt rush at all to move on to the next customer. Probably the best experience weve had purchasing a car and I will be back next year when my other car lease is up.

Corey Burton did a great job in my purchase of a CPO 2 series. I will do business there again!

Bought a CPO car and the experience couldnt have been better. Excellent communication, fair pricing and trade in values and just a smooth, no pressure overall experience. Huge shout out to Blair D. and the rest of her team who stayed after hours to make sure everything got done and I didnt have to drive back (2hrs away). Blaire had the answer to every question I had and more. Would highly recommend!!

The service was amazing. Everyone was so kind and helpful. It was quick and easy. I appreciate everyone there for making it all stress free.

The service center is far too expensive

This dealership was top notch from the second I walked in. I was greeted promptly and helped by Jared. He was great from start to finish. I love easy car buying and that is what this is. I loved that even though I was not buying a BMW and was purchasing a used car I was treated with the same respect as someone buying a high end vehicle.Also they have fantastic snacks. My only suggestion for the dealerships would be more privacy. You can hear everyones personal information and detail in the next booth.

I had an excellent experience purchasing my new Mini with this dealership! Kerry was my salesman and Kevin was in finance - they were wonderful! They made what can be an exhausting experience stress free and even fun. Way to go! Would absolutely recommend! :-)

Tyler Lawless my service represent today did an excellent job. Service was outstanding today day and they did exactly what they said they would do and my car was ready to go when they said it would be ready to go overall an outstanding experience as usual.

This is a very nice place they are handicap friendly LOL!

The Service department provided the worst experience I have had. 4/5 times, my car was NOT washed, either the wash facility was not working or cant function below 32 degree. And loaner car is always NOT available.... It can wait for about one month to schedule maintenance oil change.... expecting better service considering what they are charging.....

We had a very pleasant experience with this dealership. They were very helpful and made it very easy. It took some of the stress out of car buying. Kerry did a great job!

Recently punched a X7 and had a very pleasant experience. I traded in my previous lease for this lease and it was a seamless experience. I worked with Jarod Clausen and he was extremely helpful and knowledgeable. I had many questions and he answered all of them. He always acted like he wasnt in a hurry to move things along and never acted as if we were being a burden, despite wanting to see many vehicles. Weve also worked with other salespeople while here, Zach and another whos name is escaping me, all of who were super helpful. Id highly recommend purchasing a car here.

Serviced my i3 here, great experience, pulled right into the three lane garage, which was nice since it was only a few degrees outside, and was greeted by a polite staff member as I opened the door. They charged the vehicle while they did the required maintenance on it, and the waiting area was comfy with ample snacks and refrigerated beverages. Vehicle was waiting for me in the heated garage lane after service was complete. This was the most organized drop off and service Ive ever had on any vehicle Ive serviced. Will be returning for all my BMW service in the future. Great work!

PJ was awesome to deal with. Love the X5 so far and would highly recommend D & R!

Nice staff.

My wife and I purchased a CPO vehicle from D & R over the weekend. Patrick Grissom made our experience from the test drive through the transaction perfect. There were no surprises and everything exceeded our expectations. Thank You Patrick!

Easy to work with - great service, Blaire was awesome.

Had them perform a pre-purchase inspection on BMW from another dealership in town. I asked them specifically to check for oil leaks. They noted one leak which I could fix relatively cheaply - so I bought the car. I drove the car to my home (I live in a different city) and took it my local mechanic to fix they the leak they identified. My local mechanic indicated bigger issues which costs 7k to fix. They gave me my money back for the inspection, but now I have the car with no recourse.

The staff was quite helpful, accommodating, and courteous throughout the process. Jarod worked with me, patiently answering questions, and gave me lots of options while I considered pros and cons but without giving me too much information. Ill certainly recommend D&R BMW to friends and family.

Great experience as always. Parts department is on their game, they had the house I needed for my 07 335i in stock. I even got a free D&B plate frame!

We bought our BMW with the help of Willie McCloud. He was so easy to work with and we love our convertible. Peter Brown was our adviser for our maintenance and repair needs. He is absolutely great to work with to solve problems and to explain the processes of the repair that we needed. The service manager was positive and also efficient with the care of our BMW.

Great service!

So I recently had a friend take his bmw here for service (newer 428i) after hitting a coyote and messing up his front bumper. The service advisor assured him the trim pieces would be paint matched (there were 2 trim pieces ordered). Upon arrival, we see they are in fact not paint matched and literally didn’t even install one of the pieces he paid for. It was missing the whole bottom trim piece that they said would be replaced. Not only was serviced not preformed but also mis-information being spread that the parts would paint matched from multiple people. Then he tells my friend he can pay an extra $3-400 dollars to have them painted (unacceptable) considering the full service wasn’t even preformed or up to par. We speak with the service manager and he was extremely rude. When asked if there was anything he could do to remedy the situation (by asking them to eat a $300-$400 paint cost) to make it right and he looked us dead in the eye and said no. I personally have worked at a dealer for over 2 years and never experienced this horrible of customer service. Furthermore I wrote this same review on Facebook yesterday and it is now deleted. Extremely unprofessional and shady business practices. They also told us they didn’t know the contact information for their GM. Cmon now. The GM will be hearing from my friend on Monday. Good luck deleting this review.

It was great to work with Blaire Duncan on the purchase of my new car. She and their team of people made the experience comfortable and easy to process. Absolutely well worth the 200 mile trip, I would do it again.

Really exceptional and caring service. I have a BMW and a Infinity through their dealership. I have driven other luxury brands and unlike other luxury dealership brands in city, where all the courtesy vanished once you make the purchase, D&B culture of courtesy and customer service is a stark contrast. They really value the relationship all the way. I can cite many examples where they went above and beyond than expected of a dealership. My wife’s experience is the same. I’m for sure a repeat customer. Keep it up!!!

Spent hours there on Friday. Then went back on Saturday to pick up the car was three hours. On Friday we made the deal. Then after 3 hours they decided the needed an additional 9,000 down. Wasted a-lot of my time and my wife’s. Not what i call good Business.

Great cars and Great peopleThe service department is second to none. First class all the way. BMW still leads the way when it comes to value and driver engagement. My 528 continues to impress. My honest recommendation is to just go and check it out for yourself. I dont think you will be disappointed.

Blaire and the entire sales team at Dreyer & Reinbold were a breeze to work with! After being away from BMW for a few years, I was glad to come back an order an X5 from Blaire. From sales to service, this dealership definitely takes care of their customers!

My family has purchased 5 BMWs from Dreyer & Reinbold BMW (North) over the past six years. Our Client Advisor for each transaction has been Dominic Martin.Dominic is a pleasure to work with. He is knowledgeable, courteous, hardworking, and most importantly, honest. Simply put, Dominic is the consummate professional. He is always available to answer questions via phone and is very prompt when responding to email inquiries. Steve Baker, the Sales Manager, is also extremely helpful regarding any financial questions or concerns you may have.Dominic and Steve ensure that each purchase is a smooth transaction. I recently took delivery of a new 2013 335i from Dreyer & Reinbold BMW (North) that I ordered with Dominics assistance. He helped me track my order every step of the way and constantly provided me with updates regarding the process.I would recommend to anyone considering the purchase or lease of a new or used BMW to visit Dreyer and Reinbold BMW (North). When you get there, ask for Dominic Martin. You will not be disappointed with your car buying experience if you have the pleasure of working with him.

This was my first internet buying experience and it couldnt have gone more smoothly. I had all kinds of hesitation purchasing a car living 650 miles away but through the help of Blaire, she made it one of the best buying experiences Ive ever had. She took specific photos of areas I asked for and was incredibly transparent about every little detail and incredibly meticulous about getting even the tiniest scratch perfect. When we flew in and showed up, the car was waiting in the delivery bay, the paperwork was ready and Blaire walked through everything with us. When she was done we met with Ed in the finance office who was awesome. He had everything ready, went through it, made sure we fully understood and we breezed through it in record time. With the combination of Blaire and Ed this experience was awesome and I would absolutely buy from them again, even being 650 miles away. Thanks Blaire and Ed for making this an awesome experience.

Aaron Brandes is the best Service Advsor in the business. He went out of his way to check on recalls/extended warranties for me. It saved us upwards of a $1000 for his help. He was thorough, friendly, and a great help. I would say he deserves to be in a leadership role, he leads by example. Thank you so much for your help.

Sales associate was friendly and personable and professional. Test drive was easygoing. Trade in value for my car was on the low end of fair. Negotiation on the used certified car I was looking at was less flexible than I was hoping. No screaming deals to be had here. But it was a good experience. Will be back if needed.

Bought my first BMW from D&R!!! What I was told on phone from Dominic was what happened when I got there!!! No gimmicks, no no we cant do that but..., it was timely. It was one of the best car buying experiences Ive ever had. Patrick was wonderful also!! No trying to talk me in to anything. He was patient and again made feel secure in what the sale was was exactly what I received!!!Im on my sons account, but my name is Denice!!

I’ve had my X3 for about two years, I looked for months for the exact car I wanted. Blaire wouldn’t stop until she found me exactly what I wanted in the price range I wanted. I would highly recommend Blaire!I rated 4 versus 5 because as a high end dealership the service department should do a better job of forming relationships and communication.

Excellent cars, professional sales and service. If you like high pressure sales tactics where you feel small, dont come here. If you like feeling no pressure, where you have your questions answered and the salesperson is eager to help, ask for David Lazerov. You will not be disappointed

After deciding to change my daily driver from a Mercedes where both the customer and vehicle service were great to D&R BMW about a year ago, I have regretted this decision from day one dealing with Bonnie. My first oil chance took scheduling 3 weeks out and 6 days for them to complete. Right now, they’re scheduling out to the 2nd week of June for simple regular maintenance. If time matters to you, avoid D&R. I’m looking forward to going back to Mercedes at World Wide Motors.

Dominic was a rock star for us. He spent an enormous amount of time working with us from a distance getting us the info we needed to get the BMW suited for us. Rarely will you get a sales rep willing to give you the honest help and info you need. I would recommend Dominic to anyone...I will definitely be connecting with Dryer & Reinbold again and ask for him. Great customer service!

Got my first Mini_Oct 2015!Had an excellent experience at Dreyer & Reinbold during my initial visit to shop for a mini. From the friendly greeting at the receptionist desk, the attitude and personable Sales Agent ( Jim Barth), to the completion of the paperwork with the financial advisor, I felt like everyone at the dealership went out of their way to make it a special and unique car purchasing event.I never felt pressured by my Sales Agent, Jim Barth; he was very helpful in identifying and explaining how I could get to fulfill by wish to own a Mini. He was very cordial and conscientious in explaining car options. I felt he was very astute and was very familiar with the car.Without a doubt, the outstanding Customer Service I received was a major factor in my decision to get my Mini. I would highly recommend Dreyer & Reinbold to any Mini or BMW car enthusiast!

We love Dreyer and Reinbold BMW North location. We have been with this dealership for a long time because of our Sales Agent...Blaire Duncan. She has great customer relations. We will always stay with this dealership. Repair and service department is exceptional too

Attempted to rip us off of a credit from buying through BMW again, wasted multiple hours of our time, was ticketed significantly higher than KBB and refused to negotiate. Ruined the appearance of BMW in general for myself and my family.

Dreyer & Reinbold BMW was a pleasure to work with. Jarod Clauson was very professional and helpful throughout the process.

One of my favorite BMW dealers in the state of Indiana. Great sales, wonderful service.

Find an independent service shop for your cars service. Buy your next BMW from another source. This place is a joke. The prices are so ridiculous I cant stand it.Yes I know my e39 M5 will cost more to maintain, but 350 dollars starting price for an oil change is crazy. Okay, their price is 150 for the oil if I buy it myself. How is it 200 in labor to remove and add 8 quarts of oil and a filter? The same process in every other BMW - no special M ways of doing an oil change.Service adviser told me I wouldnt be able to do a correct oil change at home using parts I bought from their parts department. Also was told I could not reset the oil life monitor. A quick google search shows how to reset it and save the 65 dollars they want to turn my key and hold 2 buttons.Crooks.

By far one of the best, pleasant, car buying experiences I could imagine. Blaire went above and beyond with information about the vehicle I purchased, and Kevin put the numbers together I wanted to see in a monthly payment. I will go out of my way to purchase from them again.

I had a great experience buying my new car from them, working with Cory was a breeze(ask for him, he’s a person to work with when buying a new car), nice prices, great selection and overall very pleasant experience. Highly recommend.