Just purchased a used Audi A8 L. Great experience across the board. Never had driven an Audi before and met Rob Grave’s while out looking at cars. He immediately made time for me and organized for me to drive 3 different versions. His knowledge was awesome and ultimately helped me decide on the A8.The complete transaction went perfect. No pressure tactics to buy anything. They just presented what they had and explained the advantages. Even gave me a couple weeks to think it over.Always wanted an Audi always heard great things. Now I see why people who by from them return over and over. Tom Wood Audi of Indianapolis is top notch.

Traveling through Indie on our way to Virginia and had an emergency issue. The service technician and Dept were very impressive. We anticipated that our plans would either be cancelled or minimally modified, but this dealership was super responsive. Additionally the customer service within the waiting area were very attentive. This was the best dealership experience I have ever had.

Took 3-4 weeks to get an appointment for a recall and oil change. So plan ahead. I dropped car off at 9:30 am. Was contacted at 3 pm to tell me my car would not be ready as they had not started working on it ( I did appreciate the honesty). Was offered a rental car (not a Audi loaner) at no cost, which I declined (again I Appreciated the offer). I was contacted at 11 am the next day letting me know my car was ready. I picked up my car which was washed and the work was completed perfectly. I gave 3 stars due to the time to schedule an Appt. 3-4 weeks is too long. I am concerned if my car is not working properly it would take weeks to get repaired. I own a 2021 A8.

The Indy Audi service department does a tremendous job! Ben went above and beyond to make sure everything was working properly and worked to get my car in quickly to get a repair done, even though they are exceptionally busy! Absolutely top notch!!

Very professional and very kind establishment. I brought my Audi in for an alignment and it was so bad I was scared to drive the car though whenever I received it back it was perfect its never been so good since Ive purchased the car and now I feel safe to drive it. My car service rep was wonderful and the gentleman that did my alignment did an exceptional job. I highly recommend this establishment!

Justin was great! Quick service and was kept in the loop at all times. Found a loaner for me when inventory was tight. Great job!

Justin was very pleasant and gave me options for my vehicle service. I enjoyed the service app used bc i was able to see information, costs and pictures related to additional items that needed fixed prior to my approval.

Greg made the purchase of a vehicle from out of state extremely easy. The rest of the team was great and super easy to work with!

We worked with Justin at Audi and he was very thorough through the entire process of purchasing from the dealership. Made our experience easy, quick, and answered every question with no hesitation. Heather walked us through the financing process and was a pleasure as well. We highly recommend Justin and will continue to use Audi Indianapolis for their top customer service!

Always concerned with their own business not the customer and not the first time to experience this. Confirmed on checkin that car had a recall upgrade for software that they would take care with my appt and upon pick up they failed to make the upgrade. I live an hour away and always trying to limit my trips. Now they expect me to bring it back again. The person that checked me out had no consideration for my time nor took any accountability for Audi service mistake. Love the car but probably not going to repurchase here due to service. Regret referring my friend who just purchased a new Q7.

Stephen was extremely helpful and knowledgeable about the car I was buying. Joel was per my wife Very easy to work with and the finance person Heather was also very cordial and professional. The whole thing was an all-around great experience at Tom Wood Allison Audi And I love the car :-) :-)

This may have been one of the best car buying experiences yet. Extremely friendly staff! I was impressed by the hands on time they took to explain and walk me through the features, how to use certain things and tips and tricks with the car. Great team and would certainly recommend to anyone looking for an Audi!

Highly recommend!!! Great service. I decided to wait there for my service to be done instead of leaving and coming back. They have a really nice upstairs waiting area with wifi and coffee & water. I was able to work and the time passed by quickly. The staff is also extremely friendly & helpful. Take your car here!

Outstanding dealership! By far, the best buying experience we’ve had.

I was traveling with my daughter and dog when our air conditioner went out on a 90 degree day- we still had 10 hours left to drive and it was miserable. I called Indy Audi and Ashley was so kind to help us- when we arrived they were ready and found the problem right away (system needed charging and freon). They gave us waters and let us sit in their nice waiting area with our pup. We were out in under an hour with a nice cold air conditioner. We were so very grateful for Ashley and the great mechanics there- thank you thank you for all your Kindness Indy Audi!!

The team was very professional and got me in and out as quickly as possible!

I had scheduled front break replacement and 65,000 scheduled maintenance online several weeks prior to my appointment. I live a minimum of 45 minutes from the dealership. When I arrived at 10:30, I asked that service be completed by 2:30. After 1:00 I was informed service would not be completed until 4:00 to 4:30. At 3:10, I was informed that they did not have the parts for the brake job and that I would have to reschedule. However, I was asked to not only pay for the 65,000 mile service but also to prepay the brake parts. No offer of a discount for anything was offered as an apology. BS!

Absolutely loved the experience!! Joe (our salesman) was knowledgeable, friendly and extremely helpful. Great vehicle, great price and we felt good when we left the dealership.

Efficiency, courtesy, and knowledge! First time at Indianapolis Audi, but it won’t be the last.

I always have a great experience when getting my vehicle serviced. Everyone is friendly, courteous, and welcoming. They answer all questions, offer useful information, and I never feel pressured. They have adhered to my service contract without fail. I have confidence in the work performed and never have issues scheduling times that work for me.

Absolutely fantastic experience from start to finish, one of the fastest car buying experiences I have had.Thank you Dennis for selling us an amazing car and making our experience stress-free, and to Heather for her expertise in financing!

Great price on a used car with only 3900 miles. Couldnt be happier. Good service, great sales rep. No pressure to buy.

Went in for regular scheduled service, and even though they had been having trouble with their phones/computers all week and didnt have me on the schedule, they still managed to get my car in and serviced in a very reasonable amount of time. From day 1 these people have been nothing but professional and have always met- and exceeded- my high expectations! Thank you!

Graham the parts manager and Joe in parts are some of the best parts people ive worked with in this industry. Professional, fast, and courteous. Thank you gentlemen! You represent the brand and dealer very well!

The Audi representative was most professional, very courteous, and provided excellent service.Audi the cost for the 20k mile service check are excessive. These high charges will be a significant factor to consider when purchasing my next vehicle.

Customer Service Top Notch - I had key programming issues and surprised the technician crew during a skeleton crew situation. They listened to my situation and found a way to help me when at first it seemed impossible. Got me back on the road in 30 mins. Big Thanks to Ben in service for finding a way!

Justin was awesome. Also found we have mutual friends.He was also able to secure a loaner during these challenging supply chain issues.Thank you

Went in to check a brake fault which they could not replicate but during inspection found excess wear on front tires. Just bought Q7 in April, a CPO car. They talked to used car manager and he approved 2 new tires at no cost to me. Tom Wood Audi is the best. This is my 5th car from this truly great dealer!

Average at best. Not great attention to you as a customer. Waited for a good 5 mins before anyone helped me. Guest lounge was nice and spacious, and service was done on time. I’m comparing this to the Toyota dealership I took my wife’s minivan. As soon as I pulled up, someone came out, greeted me and got things started.

I walked in after ordering a new key and new key programming and the dealership has no layout. I was shocked to see that the salesmen are just at desks and not even walking around looking to help customers. I was told that the programming wasnt working and they would need to start tearing things down that would START at 350! That was insane as even with someone with no experience, I would tell it was almost certainly the door lock cylinder since the car locks and unlocks from the inside (I knew it wasnt electrical). They still charged me 100 dollars for the programming that didnt even work! They literally put the two keys in the car to get the 2nd key to work and charged me for that when the whole programming was for the 2nd key fob to work wirelessly. I instead called the lafayette location that gave me a wayyyy better price and didnt try to screw me. Only thing was the Ben was actually professional despite my frustration. Update: they honored programming it after I fixed the door lock cylinder myself and didn’t charge me

I worked with Heather to purchase an extended warranty on a 2014 R8. Initially, other Audis told me that they were unable to offer the warranty on the vehicle and folks on the forums told me to reach out to Heather.Lo and behold, Heather was able to offer the warranty and pulled me quotes within 15 minutes. She was very responsive via email and answered so many questions from me on the phone. She was truly a pleasure to work with, and I can now drive my new car with complete peace of mind.I highly recommend any R8 owners looking for a warranty to give Heather a call, as well as anyone else who might be exploring what their financing department offers.

I visited this location to have a key programmed and I was impressed with the look and atmosphere of the dealership. The staff I interacted with were friendly and professional. When my key was ready, my car had received a courtesy wash and the A/C was on and ready for me leave. I will use this location for my service needs as well.

Great overall experience. Josh took care of us from a sales side and Heather made the financing very easy and fun (not what leasing usually is). Thank you all for the great experience.

Great persons to deal with and clean, well maintained areas.But note, the womens bathroom needs attention in that the fancy wash bowls have deteriorated and need attention or be replaced. Im an old housewife and would suggest a lime eliminating solution... 😁😊

After being given recommendations for necessary brake service, I checked with a trusted mechanic who confirmed my brakes were in good order. Makes me wonder how often Tom Wood Audi has recommended other non-necessary maintenance for previous service calls.

Justin was great from start to finish. He was very professional and kept me informed every step of the way. When I purchased the car almost two years ago my warranty information was entered into the system incorrectly, but with Justins hard work we got everything figured out and I couldnt be more happy.

I highly recommend working with Patrick Hughes! He was patient with me and my husband during our buying process. He was informative and made himself very available to answer questions day or night. He also was able to match a trade in allowance for my car after we received a higher quote at another car lot. Although we didn’t buy as we are about to purchase a home I will be returning to him. If you are a person of color, or part of the LGBTQ+ and like working with sales reps who treat you with respect, dignity and with someone who sees you, Patrick is your guy! Patrick Rocks!!

You can always expect outstanding customer service at Tom Wood Audi. Professional. Courteous. They go above and beyond to make sure the customer is satisfied.

Very knowledgeable and friendly. I didn’t feel pressured to make any decisions. Overall an excellent and easy buying experience.

Entire transaction was quickly and efficiently taken care of ….that’s why I continue to support Audi Indy .

They were friendly, efficient, and had excellent customer service! Dennis was amazing! Worth the drive from southern Indiana, and I will check with them every time I need a car!

Justin was extremely personable and helpful. My car was repaired in a timely manner. Great experience..... for a car repair! Ha!

Audi sold me a prepaid service package in 2018 to cover 4 services (15k, 25k, 35k, and 45k mile package). They did not mention that the services had to be used within 1 year of each other, or within 66 months of the original purchase date OF THE CAR by the PREVIOUS OWNER.Paid extra money to get future services. Didnt bring my car in for awhile because of COVID. Put only 6k miles on car in 2.5 years.Take my car in for 25k mile service and they refused to do it via the service package, and demanded I pay for a service Id already paid in advance for.They refused after talking to corporate, and when I contacted Audi America, they also refused.They also refused to give me a refund.Their argument is that the contract states that the repairs had to be done a year apart. However, I was not shown or told that information before purchasing. I dont even believe I signed that contract. They made no exception for a global pandemic. Theyre just taking my money and then asking for more.I CANNOT believe a multi-million dollar company would screw over a person like this, or that they would be willing to lose customer(s) over what is something like $400, but Ill NEVER buy an Audi again, and Ill never go to this dealership again except for recalls. Im seriously considering selling my Audi and getting an Acura because Acura doesnt treat its customers this way.Shame on this company

Thank you so much to Donnie in sales and Andrew in finance for my exceptional experience in buying my first Audi!! I drove from Chicago and so glad I did!! Donnie was not only professional and knowledgeable, he made the whole buying a car experience so much fun! Donnie and Andrew both were very patient with us and answered all of our questions! I’ll be sure to tell all my family and friends the trip to Audi Indianapolis and working with Donnie and Andrew is well worth it!!

IMO: Audi Indianapolis is NOT where to go for quality service. We took our new A6 to them with a low pressure reading and all they did was RESET THE INDICATOR on the dash. NO ONE physically reviewed the tire, NO ONE took interest. Later in the month my wife was STRANDED in remote northern Indiana after attending a family funeral, with the SAME TIRE FLAT and ruined. She feared assault or worse, and finally, AAA put on the spare tire which was ALSO DEFECTIVE! According to the service advisor, NOTHING IS COVERED, their personal incompetence is not covered, the originally damaged and later ruined TIRE IS NOT COVERED, and the DEFECTIVE SPARE is not covered. IMO: PLEASE DO YOURSELF A FAVOR AND AVOID THIS DEALER, as IMO, THEY DO NOT CARE!

My service guy Austin is the best. He always takes great care of my Audi. Thanks for all you do Austin.

The Worst! Patrons Beware of Dishonest, untrusting, lacking integrity, misleading, Severely overcharging for service.Audi Indianapolis lived up to the stigma that dealers will take advantage if you let them.I understand that maintenance costs are average. Replacements and repairs are even more costly, however, as an Audi owner who chose what I thought to be reputable business to get a 65K service on my 2015 Q3.I was immediately quoted an estimate of $500 when I walked in the door - hindsight I should have walked out- and the service agent mentioned brake fluid and AWD fluid. I was told all were “included”. I anticipated it would end up being less than that. How naive of me! It was $923After two hours My vehicle was ready. I was then told about recommendations -Under trim, $429 tires, $1100, alignment $200, battery check returned a fail and advised there is no way of knowing when the Battery could quit - $339 since Audi batteries cannot be purchased at a local shop and require programming.I later received a text with estimates of $165 for the 65k service which is an oil filter and oil and inspection, $17 for brake fluid and $57 for AWD fluid, battery $339 totaling $643 -$239 is above average costs for $65K oil change/inspection however I expected to be charged on the higher end.Final bill $291 for 65K oil change and inspection, brake fluid $173, AWD fluid $57, battery $339.I did not expect 923.39 - well above an initial estimate of $500 which was ludicrous fro the start.My feedback - be upfront and truthful about costs/labor for factory recommended services oil changes/inspectionsCustomers can choose to accept it or seek to have their service done elsewhere.I will travel 2 hours to have my Audi serviced at a business I trust going forward.received the poorest service on my only visit to Audi Indianapolis.

Purchased my Audi at a different location, but have used Audi Indianapolis for service a few times. I have worked with Austin T each time and he has been excellent. I had an issue where the place I purchased my car from had broken off the license plate nut when they installed my temp plates, so I dropped in without a call ahead to Audi Indianapolis on my way home from work. Austin didnt complain at all about me not having an appointment. He even got the parts himself and fixed the issue personally so that I wouldnt have to wait. Really appreciate the consideration for my time and the prompt service.

Technician went above and beyond what was asked of them, especially since I had a license plate issue where the shop wanted to charge $180+ to fix. However the technician kept at it and eventually got the license plate off the car without having to spend the money - I greatly appreciated that! One recommendation I do have is to let customers know ahead of time if their car will be due for a major maintenance the next visit. I was told my car was due for the 95k miles maintenance (my car was at 91k), however this maintenance was going to cost an additional $850. I passed on it and will get at the next service appointment, but maybe alerting customers ahead of time instead of springing on them when they come in for just an oil change might be beneficial.

Greg Pirinelli is my salesperson for my Audi purchase. Couldnt be more pleased by his professionalism in the way he handled the transaction. Even after the pricing was agreed upon he continued to provide extra services in the way of replacing all four brake rotors, following up with the hail damage repairs, and being a man of his word. Look his guy up, he is the real deal!

Highly recommend working with Patrick! I can’t speak for the rest of the sales team, however, Patrick was extremely helpful throughout the entire process. He was efficient and patient from the very beginning. He made the process quick and seamless!

Im a loyal Lexus guy who recently made the switch to Audi. I have no regrets about my decision to buy an A6! Its a really fun car! Highly recommend.

My experience was excellent. Greg took the time to go through all of my options. He was patient and very educated on the latest technology and safety features of every car. The sales transaction was super easy. I look forward to working with them again.

Super professional team, the minute you walk in the door! Communicate effectively too!

Patrick in sales and Andrew in finance are absolutely true professionals. Patrick took the time with us to show all of the tech features of our 2018 SQ5. He is very personal, knowledgeable, and just fun to work with. Andrew is awesome!! We did not wait long at all to get the deal done and had so much fun in the process.These two gentleman impressed my fiance VERY much. As my fiance was a nationally ranked salesperson (top 20) and was also a finance manager. We would recommend Audi of Indianapolis to all of our friends and family. Especially Patrick and Andrew. Thank you guys for making this a memorable experience.

They were very helpful, professional and kind. They work with you. I am extremely satisfied with their service and my new car😊

The guy upfront his desk is facing the entrance door to the service center was quite an incredible and amazing guy.his name is Austin Thomason .he was a great service representative. Thanks Audi

Terrible service. The 2016 Audi Q5 burns large amounts of oil with less than 72,000 miles. The Audi dealership stated that it’s normal for the well known problems of the 2.0 liter engine. I have to add a quart of oil every 2 weeks. Very disappointed.

The service team here has always proven to be very skilled and very professional. Since my last guy is no longer there I have different service advisor now. I’m very happy to say my new person Austin did an exceptional job not only getting me in quickly but communication with me along the way. I am very satisfied with my visit and my service outcomes! Thanks Austin!

Needed service while traveling from Florida through Indy and was well card for. Dealership is clean and inviting and populated with pleasant and hard-working people.

Very polite and answered all my questions. Work was done quickly :).

I have worked with this dealer before with okay results. This interaction did not go well. It took 3 business days to complete routine maintenance with no warning and no explanation until I inquired. During the process, there was a hail storm which resulted in damage. Clearly this was out of their control; however, I would have hoped a dealer network as large as this would have put some effort into helping manage the repair process and no efforts were made. I was also surprised to be told I would have been responsible to repair any hail damage on the loaner car in addition to my own car, which thankfully was safely parked in my garage. Not going back if I can avoid it.

Josh Sides was fantastic to work with! The best sales rep we’ve ever dealt with! They treat you like royalty. Heather Moyer, Finance Mgr was amazingly helpful and a blast to work with! Thank you

Mike did an excellent job of explaining what I needed done to my Audi. He even provided a rental since the car was in overnight.

Mike has been my rep on several occasions and he is always polite, professional and thorough. He leaves the customer with a great experience each and every time. Thank you, Mike!!

Everyone I dealt with was very professional and helpful

Heather and Donnie provided a friendly, informative service! Great staff all around.

Austin greeted me promptly, and communicated clearly and set expectations for my experience that he exceeded.

Justin, I greatly appreciate your efforts to provide me with a new engine cover for my Audi. I am extremely upset and disappointed with the Technician that was assigned to do the simple routine oil and filter change. I cant help but worry about other things he may have neglected to do to my car while it was in his possession. How could someone fail to reassemble this large engine cover had they really had their mind on their job? To think that this mistake was not immediately shared with you after I left your facility sounds like an attempt to hide neglect. I am only thankful that I looked under my hood the next day following the service work and found this error and contacted you about it. If I were to return to Audi Indianapolis for future services it will only be because of your attempt to rectify this huge error. Thank you, Barry Underwood

They have done a good job recently! Of course sometimes the prices could be better but that’s the case with any dealership. Lately of course since I’m under warranty though they have been trying to keep the costs as low as possible.

Excellent attention to my needs and quality service. Accurate, detailed and very timely

Wonderful smooth purchasing experience. I would not hesitate to recommend to anyone!

Recall service. Excellent service, friendly staff.

My salesman Josh Sides was excellent. Excellent personality and exemplary customer service. Went out of his in order to make me feel welcome and that he would help me in anyway possible. Will certainly return for future car sales to Josh and will refer as many people as I can to him.

Audi provided and programmed by new key very quickly. Excellent service, though the cost was rather high.

Absolutely fantastic service center. Extremely knowledgeable staff and efficient service. The most recent Audi Service Advisor who work with me, Justin was great. Provided updates on the status, give clear advice and recommendations. A true asset to Audi Indianapolis. Take excellent care of car and make honest recommends.

Josh Kern was professional and authentic. Few people enjoy purchasing a new car, but I would do it again with him. Finance program and leadership was top notch. Proud to be a new member in the Audi family!

Had a recall and my appointment was at 9:00. I was on the road by 10:30. Very efficient.

I was overly satisfied with the service at Audi of Indianapolis! I live out of state and fell in love with a white s5 cabriolet, Justin Locke was the best salesman. He got everything ready, answered all of my questions, and had the car ready to go once I arrived. Everyone at this dealership is so friendly, it was very clean, and I am very happy with my experience!

Awesome experience working with Audi Indianapolis. I cannot recommend Patrick Hughes enough as a sales consultant — super accommodating, positive, and makes the entire process easy. He’s a rockstar

The servicing on my Audi went smoothly. From checking in to picking it up, everything was perfect.

Joe was a phenomenal salesperson. Could not be happier with the service and attention to detail.

Great Easy team to work with… Love my Audi !!!

Their service department was great when I blew a tire while traveling through Indianapolis. They had me back on the road quickly!

Loved every aspect of looking for a new vehicle. Josh Sides was amazing throughout the whole process. Got my dream car with no hassles or issues.

Austin in service is Awesome! He goes above and beyond for his customers! If you need service on an Audi in the Indy area, look Austin up!

Austin was amazing, he was very informative. He handle my repair with care. Austin is the only one, I want taking care of my car.

The service team is always very courteous, informative, fair and upfront. They make you feel valued.

Audi always have timely and professional service. They always get the job done right!

This was my first Audi buying experience. Josh Sides was awesome, he communicated with me every step of the way, so there was nothing that I wasnt aware of. He took the time to go over all of the cars technology, which I really appreciated. Even though I was buying used, it honestly felt like they rolled out the red carpet for me. Andrew Fier in the finance department was great as well, he was very thorough and very knowledgeable. I definitely recommend Josh and Andrew at Audi Indianapolis!!

Excellent overall service. Very accommodating and Justin Gillespie was fantastic. Friendly and efficient. Communication was excellent. Overall a terrific experience. Justin needs a promotion!

Donnie at Audi is amazing! He answered all my questions, found the vehicle for me with my heated seats, and laid out all of the options available to me. He took his time and I never got the “salesman” rush feel like I was just another number. With COVID you are unsure about being in a dealership for so long, but Audi has that all figured out; I did the majority of my paperwork at home. I would highly recommend Audi of Indianapolis!

Justin G. service rep. is TOTALLY AWESOME!!! He always make sure my car is taken care of every service visit. He goes above and beyond to help!!! I appreciate Justin. ⭐️👍

Super fast getting me in and out. Great experience. The staff knows what customers want...no hassles.

My advisor, Greg, was very knowledgeable, courteous, and professional. He made the process very simple. Entire team, Neal and Andrew, helped my in getting best value. Thanks to all. I highly recommend Audi Indianapolis.

Attentive, friendly, and painless car buying experience from start to finish. GM really stepped up on my trade to close the transaction out.

Great experience with everyone we dealt with at the dealership.

Justin stood out with his professionalism, promptness, attention to detail and communication during my recent service appointment. Well done, Justin!

Ben was excellent in helping me with my car service. He has worked with me on two different occasions and I am pleased.

We had an amazing experience at Audi Indianapolis! Patrick was a fantastic customer-oriented salesman who was quick to respond to our questions and helped us every step of the way! Andrew handled our financing and took the extra time to carefully explain the details of our warranty. We appreciate their efforts in making this car purchase the best we’ve ever experienced!