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Coast To Coast Imports - Keystone
5350 N Keystone Ave, Indianapolis, IN 46220, United States
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Coast To Coast Imports - Keystone
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Da
Review №1

Was looking for a jeep wrangler for a month and decided on this one...what a find. Our Salesmen Sam was great to work with...easy negotiations positive and friendly environment! Im definitely going back...for the vette!

Do
Review №2

We traded a car and purchased a car. This was the smoothest car purchase I have ever experienced! Kane was our salesman and his customer service is impeccable. He even kept us in the loop on his off day. He went well beyond my expectations. We will definitely purchase from coast to coast again, everyone we encountered was friendly and you can tell they all love what they do. Thank you everyone!

Dr
Review №3

If you sit down with anyone, make sure its Lester Cano. This guy is an amazing and absolute pressure free concierge of fine automobiles. I thoroughly enjoyed my test drive of the Audi RS7 and will make sure that this sale is his when Im ready to trade out.More dealership associates should strive to be like Lester.

Br
Review №4

Great service and great people. Everyone I talked with and worked with at the dealership listened to me and helped me get the car I wanted (color, options... everything). No pressure throughout the whole process. An absolute pleasure working with them. And the car I bought was about $3k-$4k LESS than what I could find it for anywhere else!!! I highly recommend all of the Coast to Coast Imports dealerships!

Jo
Review №5

I worked with Fady remotely from Denver to purchase my new (to me) 2011 Cadillac CTS-V and it was one of the smoothest remote purchases Ive made to date. Fady was very responsive to my questions and did his best to find out the answer to all of the questions that I had. I was able to complete all of the deposits, loan applications and paperwork that I could while remote so when I flew out to Indianapolis it was just the minimal paperwork and she was mine! Fady picked me up in her at the airport so I got to drive her back to the dealership and get a good feel for her, which I needed as I hadnt driven a stick in some years. I would highly recommend Coast to Coast and Fady to any remote buyer who wants their auto purchase to go as smooth as silk!

Lu
Review №6

Excellent service. Outstanding staff. I didnt feel like I was buying a car. I felt like I was wanted there. Great peices for real true quality. I dont feel taken advantage of. I can trust the service department.

Lg
Review №7

Very good customer service and effort to get you into the ride you want! Highly recommend Ben as he was perfect for me. Overall, great place to get a car. Would rate higher if there was more than 5 stars.

La
Review №8

This dealership is great. I was struggling to find a certain car in my price range. They worked with my the whole time. Between getting ready for a wedding, dealing with insurance, and my crazy work schedule, they helped me with everything. I was very scared to buy a car that I never tested and saw in person, they explained everything and helped deliver my car to my house. This is by far the best car buying process.

Bi
Review №9

Bought my first car via the internet from coast to coast. It was an excellent experience. I worked with Tanner who was very responsive to all my questions. The car was as described and was shipped the day the paperwork was completed. Would definitely use again.

Sh
Review №10

Bought a car from coast to coast and had it serviced several times and each time was given a rental car. now my engine has to be replaced and coast to coast has no record of servicing the car and wont pay for the engine. they never gave me receipts. The guy who was servicing the car no longer works there. Why are there no records in their computer system from all the times I took my car? It’s something wrong with this picture. I trusted them.

Er
Review №11

Incredible inventory... knowlogeble staff.. Experience the difference

Mo
Review №12

I worked with Sam and he was very informative, if he couldnt answer my question he made sure to get clarity. Also, my new Ford Flex is really nice, great condition and also, they gave me some good floor mats. Great for all types of weather. Everyone at Coast to Coast are friendly and is a very pleasant environment.

Ri
Review №13

This week I went to Coast to Coast looking to upgrade our family convertible. I had been looking at Mercedes E class and BMW 3 series convertibles online. I walked onto the lot and did the usual looking around. Ty came out and asked if I knew what I was looking for and how he could help. We spent the better part of an hour with a black BMW and Mercedes doing a side by side comparison. He even got to play the roll of my teenage daughter and compare rear leg room.I went home to ponder the two cars and somehow the discussion with my wife and kids (who were out of state) led to new plans... a boat. Despite not getting either of these cars I wanted to share my experience at Coast to Coast (which was my first). Readers should know I found the staff to be low pressure, helpful, and eager to help when prompted. Additionally, the prices were very reasonable, and the quality of the cars were above average (this place is not your average used car dealership). Ty, if you read this please know I appreciate your time, and will come back to Coast to Coast for my next car.You havent lost a customer, our business is just slightly delayed...

SA
Review №14

My wife and I worked with Ty Johnson, he was very personable and professional. We’ve dealt with many salesman over the years and Ty was one of the best! The whole staff was friendly and helpful, the location was clean and customer friendly. My wife found a vehicle she really liked, it was up front under the canopy, a definite bonus on that raining day. The vehicle was clean and ready to drive off the lot. It was an enjoyable experience. We recommend calling Ty Johnson if you’re in the market for your next vehicle!

De
Review №15

I have been looking for the right car for some time that would suit my growing family and I settled on either the Expedition Max or the Navigator L. After an extensive search I found one at Coast to Coast Imports in Indianapolis and began the communication process to acquire the vehicle. Upon calling I was greeted by Sam whom was very knowledgeable, cordial, and welcoming, and we set out the business of making a deal. After some back and forth on my trade and the price of their vehicle we agreed on a deal. I live 2.5 hours from their lot so we set an appointment and I drove my car up to the lot which was filled with some of the most beautiful cars one might covet. I pulled on the lot to see my prospective car cleaned and waiting on me and then Sam greeted me and we took a test drive. Shortly thereafter I was on my way shortly after in my new purchase.The entire staff was kind and I would highly recommend the dealership for a vehicle purchase in the future. By the way, my vehicle had the fewest miles on it that I saw during my search...I am an extremely happy consumer and I will look to Coast to Coast for my next purchase.

Sa
Review №16

Sam did a phenomenal job at working with me and my trade in! He was thorough when communicating and showed an interest in making sure that I was confident and happy with my new purchase!! All vehicles are 5 star!! Im very pleased with my purchase! Thank you COAST TO COAST! Id recommend anyone who is serious about purchasing a used luxury car!

Ma
Review №17

I recently saw a vehicle from Coast to Coast Imports on their website. I called the dealership to inquire about its availability. I was fortunate to have Sam Asad take my call. It turned out that he owns the same type of vehicle that I was considering, and he was a wealth of information on all of the capabilities and features of the car. Sam is a fine individual, very respectful, met me late on multiple occasions at the dealership - he was great to have as my salesman! I also worked with the dealership manager, Michael Berg, who was very accommodating in finalizing the deal to purchase the car, and in arranging for a very good rate on the financing. Sam has followed up after the sale to assure my continued satisfaction, which is much appreciated. Although Coast to Coast has been in business for more than 20 years, this was my first experience with them. Because of the great treatment I received from Mike and Sam, I unhesitatingly recommend Coast to Coast!

Ti
Review №18

TY Johnson was so helpful and easy to work with, as well as his financial manager! He made sure that things were ready when we arrived which made it quick and simple! We appreciated the honesty as well as the upfront information provided to us for our trade and the new vehicle! Great place to do business, we will definitely return!

Ma
Review №19

Awesome car shopping experience!!! This place has redefined the old fashioned definition of Used Car Dealer!It is a place with people you can trust to give you rock bottom prices for amazing and beautiful cars without the negotiation hassles and games.Thank you Hannah for the memorable day of test driving a variety of BMW, Lexus, Porches, Audi, Hybrids, and Mercedes all off the same lot!!! Your inventory is beyond belief!!!Being able to compare the luxury cars one right after the other, gave us the confidence to purchase the BMW without regrets!!! It was well worth the 14 hour road-trip to meet you and the Coast to Coast staff! Your company is a company of excellence, in reference to both staff and products!!!! Thank you Coast to Coast!!!

Ja
Review №20

Loved the entire experience today at Coast to Coast. Manny made use incredibly welcome, and kept us in the loop during the purchase process. After a quick test drive and a speedy negotiation, we purchased a vehicle and I couldn’t be happier with the transaction. Great guy and would highly recommend your next vehicle purchase be through Manny.

Sh
Review №21

Great experience with Manny! Fast test drive and even faster negotiation and purchase process. I highly recommend you check out the Keystone location and ask to work with Manny. He will definitely take care of you!

sc
Review №22

Just bought a Honda CRV from Nathan and it was a wonderful experience. Nathan was friendly, respectful and helpful. No pressure from him or the manager. Very laid back atmosphere. Ive purchased over 10 cars in my lifetime and this was one of the best experiences Ive had. I would highly recommend Coast to Coast Imports.

Da
Review №23

Sam and Steve were wonderful to work with. They worked with me on financing and helped me get a great car. I will definitely return to keystone coast to coast for my next vehicle and would encourage everyone to do the same!

Cr
Review №24

I had a great experience purchasing my car here. Moe and Sam took care of me! From the time I arrived, during the process and when I decided to buy the car. It was a no pressure, very relaxed environment. Great staff, great service and very nice cars.

Be
Review №25

The best service in the auto buying. Honest and not pushy. We enjoying working with them for over 10 years now. Always an outstanding experience.

Pa
Review №26

Purchased a car at this facility from Sam. A very good experience overall. Staff was friendly, courteous and helpful. Sam was very knowledgeable and low key. I would recommend this dealership and especially Sam if you are looking for a good clean car and a low pressure experience.

St
Review №27

I had a great experience buying my 2013 Honda Civic EX-L from Coast to Coast Imports. Having a free CarFax was a nice extra when I was researching the car. Our salesman Sam Assad was great. He’s a very knowledgeable, professional and personable salesperson. I never felt any pressure to buy. We got a great deal that was a win-win. I would definitely recommend Sam and Coast to Coast Imports to a friend.

Na
Review №28

We bought a used car at this location and it is beautiful! With us not seeing it until we got home, there was a crack in the windshield that was hard to see due to the tint and location. We called back and sent pictures to the GSM at the store and he had agreed to get the windshield taken care of. We really appreciated them working with us and making sure we were taken care of after the sale. Micheal seems like a down to earth person and he is very straight forward giving us no concerns.

Ne
Review №29

Had a pleasant experience. We went in knowing which vehicle we wanted to look at, they confirmed before getting there that it was still available. The sales people were helpful and not pushy and they worked with us in dealing with our trade-in value as well as some issues we had with the vehicle we ended up purchasing. It has a scratch on the windshield from the wiper blades and they brought down the cost in a trade up for the cost of getting the windshield replaced. Very happy! :) If you go there, ask for Rob! Hell take good care of you!

Ri
Review №30

Coast to Coast salesmen were very nice. They were professional and sold us a Toyota Sienna. We had a disagreement on Price but the sales manager met us in the middle and all was well. We drove away happy and pleased with the deal. We love the new Van and would go back again if we need a new vehicle.

Ra
Review №31

They were great to work with. Definitely care about their customers! Emily was our sales person. She was outstanding. We got a really good deal on a Yukon from them. I recommend them especially because they are a local business owned by several brothers.

Ca
Review №32

Roshan the service manager was awesome!!!I called around town to inquire about getting my A/C fixed for my 2009 Mercedes and was given the most out rages prices. He checked on what I needed and got back to me ASAP. He got my car in the same day and the pricing was very reasonable.I will definitely use them for my future service needs and I highly recommend them for services for your vehicle. 💯

Za
Review №33

I bought a used minivan from them. They were very nice but they would not budge on the price even when I found issues. The van only came with 1 valet key, and there were some other important features that they had missed checking. I ended up paying about $100 to get a duplicate key, fix the burnt out light, and fill up the tires with air. I will be living without one of the cigarette lighter adapters and owners manual. They also did a poor job of washing and sweeping it but its not like that is important. I think its nice that they even tried to wash it and sweep it. I cant complain as long as the mechanical condition is as solid as it seemed.Update: Within two weeks of taking it home I started finding a few other problems: mold under the carpet, and apparently a small hole in one of the tires (because I have had to fill it repeatedly). I tried contacting them 3 times through the website over the course of a week or two to no avail so finally I made time to call today (3-4 weeks after purchasing). Jeff, the representative who I worked with the most has always been very nice but it sounds like management will not do anything for me, and I was told that I waited quite a while to contact them.Hey I understand that I bought it as is and I understand that their main focus is on luxury cars, but when Jeff told me We wont leave you out in the cold (or something to that effect), I thought he was referring to things like this. At least the mechanical condition is sound. Im knocking on wood.

wi
Review №34

If you are looking to purchase a vehicle please check out Tanner Degenkolb omg hes the best lots of patient, very courteous..no pressure what so ever, we purchased this truck on 11/19 and we are very pleased.. If I had to rate Tanner for his sales ability it would be a perfect ten. Tanners honesty and integrity was very much appreciated..check him out for yourself. The happy Baylors.. Thank you Mr. Tanner

sh
Review №35

It was new & great experience; I did not feel any one pressuring to make my decision or close sales. I did my homework, knew what I wanted with options and got more than enough knowledge by going to many web site to find bottom price, also visited new car dealership to know more about car. Basically coast to coast beat all prices with few more options. I got great deal. I spent 69 K for high end car & very happy Highly recommend.Key word Do your homework😎😉

Ja
Review №36

I purchased a car from Coast to Coast and they were fantastic to work with. On my way to the office today, my tires were running dangerously low on air so I quickly stopped by their dealership. Without hesitation, they invited me to pull around a re-fill the air in my tires. Amazing customer service and I will definitely go back to them for my next car, and you should too!

Da
Review №37

Ty Johnson was a great salesman, made sure all needs and wants were met. Coast to coast keep hiring people with good customer service skills. We Need more companies like this around..... I love my new caddy

Be
Review №38

Working with Chad and the others at Coast to Coast was great. From initial contact until the time I drove off the lot in my new Land Cruiser, Chad was the consummate professional. The test drive was a great experience. Chad directed our route over to the flagship Carmel location where we viewed some of the high-end imports that C2C has to offer. It was a nice touch for sure. The staff members back at Keystone were extremely friendly and everything from the trade-in appraisal to the final paperwork was smooth and expedient. Nothing felt high pressure. Nothing felt sleezy. These guys have nice inventory and nice facilities. I would definitely consider them when looking for a gently used vehicle.

Da
Review №39

Michael Daniels was our salesman and he was simply awesome to deal with. He made the purchase very easy and quick.Me and my family have found out new car dealer for life.

Mi
Review №40

Have tried for 4 days now to contact a live person there imitating a salesperson. Have a vehicle am interested in but getting no responses. Have received and replied to 2 emails and then nothing. Emailed an offer on the vehicle, then nothing. Tried contacting the salesperson but she was busy. Left a message, then nothing. I give up. Will look elsewhere for the same vehicle. This place will remove any patience you might have.

Al
Review №41

My vehicle purchase experience at Coast-to-Coast Imports was simply outstanding. The staff, especially Roger S., was great. The vast vehicle selection options that they have to offer and the excellent communication process were excellent compared to other dealers that I was dealing with. The purchasing process was very simple, fast, straightforward, pressure-free and respectful. Roger was AWESOME! He was professional, knowledgeable, and truly a pleasure to negotiate and work with. They held my vehicle for two weeks before I could pick it up. I too have avoided purchasing a new car for a long time because I didnt want to deal with the car salesman hustle and games. This was a very pleasant purchasing experience!! If you are in the market for a new luxury vehicle I highly recommend Roger and the Coast-to-Coast guys. Thank you Coast-to-Coast for a great customer service, purchase and financing experience.

jw
Review №42

Update 10/19/19: Upon realizing that they dropped the ball on getting back to me regarding the broken wiper arm, Micheal Siaba contacted me and quickly arranged for me to be reimbursed for the cost of the replacement wiper arm.I spent over 100k to buy my dream car from Coast to Coast, and trusted them when they said that it had just passed an inspection at a factory dealership. Got it home and discovered that the windshield wiper didnt work (the splines between the arm and the drive mechanism were wrecked). I reached out to see if they would offer to fix it, and never got a response from management. It cost me $900 to repair the problem so that the car was safe to drive.

Ph
Review №43

It was a pleasure working with Ty to purchase my car! Ty was very attentive yet laid back in while we worked through the negotiation process. I would highly recommend seeking out Ty to purchase a vehicle from coast to coast.

Sa
Review №44

Thought we were good, a week after we bought the it we were stranded with a dead car, disappointing

Al
Review №45

My experience at coast to coast was excellent. I am the type to be suspicious of sales people of any kind, but moe was very friendly, helpful, and honest! He worked with me on my trade and gave me a great deal on my S550 . We were still finishing up after closing hours and I did not feel rushed at all!! Im so happy with my purchase! Thanks!

Sl
Review №46

Nice friendly people very nice cars some with warranty some without stopping you might find something you like

La
Review №47

I would first like to say that everyone I met yesterday was so amazing and although I didnt meet Kyle the young man I spoke to briefly over the phone he passed me on to such an awesome young salesman that created the best atmosphere that I have ever encountered in the car dealership arena, Manny, not only was he very well spoken, sharply dressed, but the most impressive thing about him was his humble persona, he made my experience very delightful, with that being said this young man is on his way to greatness Im so blessed that our paths crossed thank you Manny for the BEST EVER car buying experience I have ever had hands down PEACE!

Ch
Review №48

The staff here are probably the friendliest Ive ever encountered at a car dealership.... Very professional and helpful.... Excellent selection of extremely clean inventory... I highly recommend this dealership : )

Je
Review №49

We bought an Audi from Coast to Coast in Fishers. Omar was instrumental in helping us pick out the right car for us. Their pricing is better than any other used car dealer around. They take very good care of their customers and if you dont see the car you want in their inventory...tell them what you want and they will find it for you! I highly recommend Coast to Coast...they made buying a car an enjoyable experience.

Yo
Review №50

One best of the best places to buy a car. Price and Customer Service is excellent. Please ask for Ty JR when buying your future car, he will take good care of you. Very detailed service and friendly staff at the premises, you will not regret my friends.

Br
Review №51

My fiance and I have purchased two cars from Coast to Coast on Keystone Ave within the past year and a half. I have also sent 3-5 leads their way. With my first purchase I had a good experience. I did not purchase any of the warranty products on my vehicle (luckily). At that point I had no complaints. Our second purchase has been a completely different story. We did purchase all of the warranty products for the vehicle and since purchasing the car there have been 3 major issues. The first one we took the vehicle in and got the front/driver side tire replaced because it popped on a busy highway. We went ahead and replaced the other front tire (we payed for on our own as we expected to do). The next issue we ran into was with the power steering seizing up. The warranty did not cover anything and we had a large bill to take care of all on our own. This most recent issue was with the back/driver side tire popping on an even busier highway. We tried calling the service department 1 week prior to set up an appointment, but never received a call back. This issue could have been avoided all together if the service department would have gotten back to us in a timely manner. We were able to touch base on a Monday and set up an appointment for Tuesday morning. We take the vehicle in on Tuesday morning and were told that it would be taken care of by the afternoon, but would get a call one hour later to confirm. We waste time in the area expecting a call because of the long drive home, but dont hear anything. Three hours later we call back and are told that it wont be done until Wednesday, so we go home. The next day I call at 5 pm because we still have not heard back. At this point I get a response saying that it would be done on Thursday. My fiance has to work on Thursday and Friday and I am without a vehicle because she has to use mine to get to work. I was able to find a ride, but need to pick up the vehicle before 1 because the person helping me out has plans. I still have not received a call from the service department at this point. I had to initiate the updates myself. It is now Thursday and I have yet to receive a call back although I have called multiple times to get an update. It looks like I wont have a vehicle for at least one more day. This has been an awful experience and will not be coming back.

Ha
Review №52

Awesome service. I would recommend coming here to buy a car. Ther is an extensive array of vehicles to choose from. The dealer was a very kind gentleman who was easy to relate to. He had an answer to every inquiry made. This has been an excellent experience for me. I definitely recommend acquiring you next personal vehicle from this dealership.

Jo
Review №53

This dealership does a great job with selling reconditioned cars that feel new. Hands down the best used car dealership. Their sales team is top notch, offering reasonable pricing, fair trades, and an efficient buying process for select luxury and sports cars that also includes custom search opportunities from nationwide inventory sources to land the right car for your needs. I highly recommend that you consider Coast to Coast for your next car!

An
Review №54

Salesman N. Spendal was communicative, and heard what I had to say. The sale didn’t feel rushed, or invasive. The staff were all friendly and orderly. I paid cash down, and accidentally over paid. They tracked me down before I left and handed me the difference. That honesty alone meant a lot in my future car purchases. They obviously deal in exotics, but their commuter car pricing seemed excellent across the board.Two Thumbs Up.

Se
Review №55

I bought an Audi Q5 from Coast to Coast off of Keystone in Indianapolis. I was very pleased at the way they conducted business, I felt like the Sales Associate was trying to get me the best vehicle available for my situation. I went into the location for a different type of car and left with a better vehicle and a great monthly payment. BIG UPS TO THE FINANCE TEAMCoast to Coast made me feel important and clearly the best car buying experience EVER.Ask for JEFFREY POWELL, his calm demeanor and professionalism balanced my anxiety of buying a car. Dont buy a vehicle in Indy area without checking Coast to Coast out...

Be
Review №56

Always a good experience. I purchased a car here a few years ago and take it back for service. Friendly and always reasonable, I trust them to give me fair prices and keep my car in top condition.

Ca
Review №57

What a great service experience! My salesman Parker was delightful and made the buying experience comfortable, quick and painless! I would recommend this dealership and Parker to anyone looking for a luxury car. Cant wait to enjoy my X6!

Te
Review №58

We recently purchased a used Lexus from Coast to Coast and are very pleased with our purchase as well as with the purchasing process. Jeff Powell helped us to find just what we were looking for and made the whole process easy and enjoyable. We will definitely return to Coast to Coast when we purchase our next vehicle. The selection of used luxury vehicles is large. These cars have reputations of being well built and lasting a long time . We are glad that Coast to Coast has a wide variety of high end used cars..

ma
Review №59

The wife and I found the car we were looking for with these guys. Flew down from Houston, Texas and Chris was nice enough to pick us up from the airport in a snow storm and take us back to the dealership. They were also able to beat our financing rate and save us some money. Definitely worth the trip and may come back when ready for our next purchase.

Br
Review №60

Robert was a fantastic salesman, all the way to the owner Moe . These are not only people that sell fantastic cars, this is a fantastic company that not just wants to sell you a car & get out . They want you to be comfortable, The owner is a very personable professional businessman. I purchased a 2017 CT6 Platinum & this is a fantastic vehicle . If you have any doubts at all then go in & meet the people . Not just business men & women but down to earth people that take pride in what they sell .All I have to say is thank you, thank you, thank you & my next car will be coming from you all .Thank you again, Brent A Furrer

ne
Review №61

Excellent experience. Honest. Used car that I bought matched with Carfax report. Easy to work with the details of the loan. Car was checked with my mechanic. Confirmed accuracy of dealer sell. Recommend to all and cars are excellents.

Je
Review №62

I purchased a gently used 2007 Mercedes E350 AMG Sport Package from Coast To Coast and absolutely love it! They were able to work with me the entire day to get me financed. I ended up getting the best price possible within a few hundred miles so I couldnt resist. If youre looking for quality cars at a best price, start your search here. If they dont have your specific dream car, theyll get it for you. TIP* Dont pass up on the awesome service, tinting, buffing, detailing, reconditioning, and other services they offer in house, even if youre not looking for a new set of wheels!

Mo
Review №63

I was given a better value for my trade in and a great price for the 2016 BMW X1 than I could get anywhere else. Part of the deal was the repair of two wheels. This took longer than expected so they provided me with a comparable vehicle to drive. Thanks to Dina and Drew for making it all a pleasant experience, and to Dustin (service mgr) for taking care of the wheel repair!!

Ba
Review №64

Service department customer service was awesome. Roshan was very good and knowledgeable. Would recommend this service

P
Review №65

My buying experience at Coast to Coast Imports was perfect. Pleasant staff, great vehicle selection, and simply purchasing process. Sylvina was AWESOME! She was professional, upbeat, knowledgeable, and truly a pleasure to purchase from. I avoided purchasing a new car for a long time because I didnt want to deal with the car salesman hustle and this was not my experience at ALL!! In the market for a new car?? Go see these guys...and girls :) Thank you Coast to Coast for a great customer service experience.

Tr
Review №66

They made the car buying process as easy as could be and really helped me find what we needed. If you are looking for fair prices and very clean cars, this is the place to go! Very good customer service as well!

Ju
Review №67

Worked with Parker while buying my truck. He was fantastic to deal with not car salesman like at all. Friendly and helpful staff here all around. Will come back again for my next vehicle, and I live 6 hours away!

Gr
Review №68

I had a very good experience with the staff at Coast to Coast Imports. From the initial consultation to the test drive of 3 vehicles to the actual purchase. All were handled very professionally.My experience with the service department was equally as good. All of the managers and staff treated me well. If you are looking for a high quality good used high end or luxury vehicle I wholeheartedly recommend a visit to Coast To Coast. My wife and I are very pleased with our 2013 Audi A8L.Sincerely,Greg Powell

Da
Review №69

Sam was very helpful and did not pressure me. I bought a 2015 Honda Accord that I absolutely love!!! I’d recommend Coast to Coast to everyone.

Br
Review №70

Great experience. Talked and texted about a car they had. Bad weather coming in overnight, so I asked them to put it inside so I could look it over the next morning. They were great to work with. Love my new ride!

AM
Review №71

I was excited to get a truck, had the paperwork faxed over to me by Jeff. I reached out as Coast To Coast needed to make a correction on my address before I could return a signed copy. We had agreed on a price and Coast To Coast had been on the phone with my bank to set up all information. I did not hear back for a day, then when I finally get a hold of them the next day, they sold the vehicle to someone else saying Jeff was off for the day and they did not know. They did not even have the decency to call or try and get in contact after going through this entire process. It is difficult to find trustworthy people in this industry anymore.

Da
Review №72

I bought my Mini Cooper there, and was completely satisfied. They didnt pressure us at all, allowed us a good test drive, and were polite and helpful. Although I didnt have to have a loan I did decide to allow them to arrange financing, which they did through a local credit union at a good rate, and with no hassle. My car was in good-as-new shape with only 8,000 miles on it despite being more than a year old, and the price was lower than other Minis I had seen elsewhere with 3 times that mileage (Im not sure why), so I was very happy with the deal. (The price was the price they listed, no negotiation on that, but very fair.) Now 2 years later Im still very happy with having bought this car there.

Va
Review №73

I purchased my Acura ILX from Coast to Coast. Very nice experience. This was my first oil change, and I was charged almost $100 (even with a warranty). They did not vacuum the car, or anything else for such a steep price. After paying, I then had to ASK where my vehicle was! That was my first, and last oil change there!

De
Review №74

I had a very good experience. I bought a Beautiful Jeep and had great help getting it. Jeff and Michael were wonderful!

Ca
Review №75

Great experience with the Team at Coast To Coast on Keystone. This will be my primary dealer moving forward.. Great Cars, Great Service, Great Staff..

St
Review №76

Chad and Randy were wonderful to work with. The purchase was agreed to the day before, and they already had all the necessary paperwork ready to go for me. The car was exactly as pictured, and Chad was very patient in going through some of the features with me. With this being my first hybrid purchase, I had a lot of questions, and he addressed them all and made sure I knew I could call if I had any more.

Wi
Review №77

ProfessionalQuiet atmosphereFriendlyKnowledgeable StaffGreat quality inventory.Ask for Ty!Satisfied Customer ✔️

As
Review №78

This was my first time looking to purchase a car on my own, and Coast to Coast couldnt have made my experience any better. From the very beginning, they proved not only to be knowledgeable, but also polite and friendly. I purchased my car today after a week of working with Parker and Owen--who made sure to find me a car that I would be able to afford and love. They were patient with me all week and never made me feel pressured. I highly recommend to Coast to Coast.

Jo
Review №79

The wife and I found the car we were looking for with these guys. Flew down from Houston, Texas and Chris was nice enough to pick us up from the airport in a snow storm and take us back to the dealership. They were also able to beat our financing rate and save us some money. Definitely worth the trip and may come back when ready for our next purchase.

Sa
Review №80

I have to add to the absolutely positive reviews. My husband and I drove three hours to look at a very specific BMW 650i convertible, and I cannot express my thanks for the experience. After several days of rain, the car, was unfortunately, rather dirty. When DH and I returned from our test drive, I mentioned it to Ryan, who assured me that the car would be washed and cleaned before we took delivery. I feel I was offered a fair price for my trade, and Ryan let me know when it had sold to someone thrilled to get it. I have nothing bad to say about Coast to Coast. Well consider them for sure when we are ready for another luxury import.

Ho
Review №81

My overall car buying experience was about as bad as it gets from a dealership and I will never return to this dealership nor recommend it to anyone. The car selection and prices are decent but the customer service, lack of experience, and dishonesty of a few members of this staff should scare anyone away.Lets start with the only good thing, the car. The price of my vehicle was better than I could find within a 150 mile radius and the low miles coupled with the nice condition drew me in. I cant speak for the entire selection but I was able to find what I wanted at an exceptional price.Service: After deciding this was the vehicle I would purchase I made a trip home to acquire a few things the salesman said I would need for purchase, insurance info and current lien holder information for my car. Upon returning I come to find out there were a few other things necessary. The amount of time I spent in the dealership this day was beyond any other previous experience. If I were in the car sales business I would have a checklist of everything I would need from my customer in order to process the purchase. There wouldnt be, Oh, and I forgot for the third time we need this account # from you as well. Still, I could overlook this. In addition, the salesman I purchased from refused to have my headlights realigned when bringing the car back in the following week.Lack of Honesty: Before I shook on this deal I confirmed with 3 people in the dealership that I would retain the aftermarket wheels from my trade in. I even offered to bring my original wheels back in the very next day but was told by my salesman that wasnt necessary and to just come back next week when we tint the windows. Upon my return the following week my trade-in had been sold and my salesman lacked any initiative to make things right. After pleading my case to 3 other people in the dealership I asked to speak to the manager. The manager was too busy so I waited patiently in the lobby. After another hour, one of the associates helped me out and we went around to the back of the shop and found my trade in. I was given my wheels like agreed upon but the amount of effort I put it made it seem like this dealership was trying to play the odds of me giving up on what was promised to me. Coast to Coast Imports has no integrity!With all this being said, the guy that did my window tinting was the only helpful associate. Throughout my entire experience I never became upset and demanding, I was very willing to work with this staff even after I had been told my trade-in had been sold. The lack of commitment from the sales team is disturbing.If you are looking for a car I can only recommend you shop prices at this dealership and use them as a bargaining tool elsewhere. This is NOT a dealership you visit to build a car buying relationship with.

Ke
Review №82

Good experience. Good staff. They go the extra mile vs. standard dealerships making the purchase process easier especially when Im leading a very busy business life, I do not have time to fiddle with more paperwork. I drove a couple of cars, chose the one I liked, took it home and everything was ready for signing a couple of days later. 30 minutes and the car was mine. Simple. (Ryan, Muhammed and the staff were great!)

De
Review №83

I inquired about a used Fiat 500 Abarth with 22.5K miles. Friday morning and bought it that night. Robert B stayed in the office when we called on his day off and met me 5 minutes after they closed. I test drove the car and fell in love. With my financing already set up. I was out of there with my new car in less than 2 hours. The men and women there stayed 2 hours past closing on a Friday so I could buy this car. I understand selling a car is there job, but no one wants to stay at work 2 hours after close on a Friday!I had nothing but a great experience from this establishment. I will enjoy my ride even more!

Am
Review №84

Mo Ganchi was great to work with and extremely helpful. He answered all of our questions and helped us through our car buying process, without feeling pressured. I will definitely look to work with Mo the next time we are considering a car purchase. Also, Owen in financing was great. Very easy to work with this dealership!

Da
Review №85

Sam was very helpful and honest. Sales Manager Michael got me a good rate. Good experience.

Ma
Review №86

Quick and easy! Walked in to test drive and was driving it home a couple hours later. Ty was fabulous from start to finish!

Fr
Review №87

Lester at the Keystone location did a great job selling me my car from 3 states away. He photographed everything I asked about as well as helped me by taking it to the dealer for a pre-purchase inspection completed. Overall very happy with my purchase from Coast to Coast. Frank

Da
Review №88

I try getting a car from this dealer and they had me waiting for almost 3 week because they said the car was at the body shop. I had ask them to please give me a call to let me know when they had the car back..I called every week just to double check they didnt have the car back ...I called again today and they tell me the car sold YESTERDAY. I was really interested on buying the car ..I wasted my time, now I know to go to a Professional dealer instead..one star is to much for what they deserve

An
Review №89

I have consistently received top notch service from Roshan and his team ever since I started bringing my car to this location. Roshan is kind, understanding and always reachable. I truly appreciate the time and effort he took to carefully answer my questions, regarding my car’s service, in a way I could understand especially as a person with little knowledge about the workings of a car. I have also witnessed Roshan giving the same care and consideration to other customers so I know that this applies to all customers! I can’t thank you and your team enough for the sincere and quality service that you strive to provide to us customers.Best,Annabelle

TO
Review №90

First let me say, I bought a used car; I dont expect it to be perfect. I expect to have issues; thus the reason I bought an extended warranty with the car, which has a 90 day waiting period. However, I bought a BMW because they have a history of being well built and lasting for many miles.On September 16, 2017, I purchased a 2008 BMW 135i. On my way home the check engine light came on. I emailed the salesman, George, to inform him. He told me to bring it back to Coast to Coast or take it to the BMW dealership. I now have a $5100.00 repair bill before I have made my first payment on the car. The engine was covered in sludge and needed to have some parts replaced and the engine cleaned. I have difficulty in believing Coast to Coast did not know that there were issues with the engine; they claim to diagnose the car and repair anything before a sale occurs. I have contacted Owen, the finance manager, and he has not called nor emailed me back.Before I purchased the car, George, the salesman, was texting me every day to get me to take a test drive. After the sale? Radio silence. He hasnt called to see if I like the car or how its performing. During the financing process, Owen was telling me how good the customer service is at Coast to Coast and they always take care of their customers.They could not have been nicer when I was purchasing the car. Now they want nothing to do with me.I have filed a complaint with the BBB and contacted an attorney to determine if Coast to Coast was required to thoroughly diagnose the car and if they were required to disclose problems to me. I have also contacted the IN Attorney Generals office to file a complaint.Do not go to this dealership. I will not recommend this dealership to friends nor family. I believe they are dishonest.

De
Review №91

I would give them 0 stars if possible. I was interested in a vehicle they had but I am over 8 hours away so I wanted to negotiate everything over the phone. They gave me a good offer for my trade ($30,500) so I made an offer for the jeep I wanted ($23,000 listed at $24,000). I was told they couldnt accept that offer so I asked what the best they could do was. They said the best they could do is to take the $295 admin fee off ($24,000). Deal. After they learned that I didnt owe anything on my trade and that they would have to write me a check for the difference between the two, they could no longer take the admin fee off (now at $24,295). Whatever, I was still interested and I was ready to come make the trade. Something came up and I wasnt able to drive there. I was still wanting to buy the jeep so I asked what it would cost to have it shipped to me. They were confused and thought I was still wanting to trade my vehicle. They told me they would take care of the shipping and just take it out of the check they would owe me. That isnt them taking care of the shipping, thats me paying for the shipping and them trying to do it without telling me what it would cost. Whatever, I wasnt trading my vehicle so it didnt matter. I asked for the best price shipped to me. They said $24,295 shipped to you. Awesome, deal! Then they tell me they forgot to include the shipping (even though the email specifically said with shipping) and it would be another $750. I walk away at this point because Ive had enough. They give in and sell it to me shipped for $24,295. Great. We get everything set up and ready to ship. I got 0 updates for the next two weeks unless I asked them and even then the responses where not helpful at all. It finally ships. After everything else, they sent it to the wrong address. I had to drive two hours to pick it up. I told them THREE different times where to send it to as it wasnt the same address as the address that I had to put on all the paperwork. THREE TIMES! And they still messed up. I finally get to it and discover that its not in the condition they said it or made it appear in the pictures. The clutch is going out, the top has a leak, and the hood decals have peeled off. I strongly advise anyone looking at a vehicle they are selling to reconsider. I have worked with at least 15 dealerships over the years and this has been by far the worst experience I have ever had.

Jo
Review №92

Highly recommend Ty Johnson at C2C. He was professional and not pushy. Described the features of the two vehicles I was interested in. If I decide to purchase, it will be from him.

De
Review №93

I was referred by my Pastor. And I was intimidated by coming because of all the nice cars and the showroom floor.I was greeted by a salesman and told him what I needed. He escorted me to the Service Department where I meet Roshan was A-1But the experience I had was the greatest one ever.The Staff was so accommodating and my ServiceI CANT WRITE ENOUGH ABOUT HIM.Roshan explained all that they would do and with time needed to do to get my car in better condition.I am thankful for the HONESTY. I am a single and recently divorced mother who knows VERY little about cars.IN A WORLD TODAY HONESTY OF ANY FORM IS RARE!!They have my trust and I HIGHLY recommend anyone especially if you have very little to no knowledge about car maintenance.Thank you Roshan you have me and my car always 💕

Ah
Review №94

Great and fast service. The staff was very helpful in explaining the process and timing.

Am
Review №95

The sales team was friendly and accommodating, without being overbearing. I love my new Honda Civic and would highly recommend Coast to Coast Imports!

Je
Review №96

Great service and experience! Were very friendly! No problems at all!!

Ad
Review №97

I purchased an Infiniti G37 sedan from Coast to Coast 2 years ago. I dont recall the name of my sales rep, but he was very friendly and professional, as was all the staff. The buying experience was excellent. The only recommendation that I would have would be to have any used car checked out by a third party before you buy it from anywhere. I was told that they put new tires and new brakes on any vehicle that showed more than 50% wear. The tires on my car were new as I could see, but I did end up having to put all new brakes and rotors on the vehicle within two weeks of purchasing it. Otherwise, the car was exactly as promised and the experience was overall very good. I have waited to post a review as I wanted to see if the car held up over time. I had stopped into the North Side Infiniti dealer to ask what color my interior was so I could order some floor mats and the woman there, who was not very friendly talked badly about Coast to Coast so I was worried I might not have gotten what I paid for. That however has not been the case. The car, with the exception of the initial brake repair, has been wonderful, and even with the cost of the brakes, I feel like I got an outstanding deal. I will definitely be back to Coast to Coast for my next used luxury vehicle.

Je
Review №98

We got a Audi Q7 TDI. It is amazing and well price. Our sales rep Ty Johnson(T.Y. no Hilton) walk us through many vehicles wasnt pushing to sell us anything. He was a grest guy. Highly recommend going here

Ma
Review №99

Very nice people who really want to sell you your dream car! They bent over backwards to make me happy, and to work out an acceptable trade-in value. Sylvina was the first person to address me, and was very polite, knowledgeable, and helpful throughout the process! Thank Coast to Coast for allowing me to purchase my Volvo C70 Convertible!

Si
Review №100

I sold my car there with no hassle. They gave me the best offer. They handled the transaction with the bank for the pay off balance and paid me the difference. All this took about an hour.

Information
59 Photos
100 Comments
4.2 Rating
  • Address:5350 N Keystone Ave, Indianapolis, IN 46220, United States
  • Site:http://coasttocoastimports.com/
  • Phone:+1 317-257-9000
Categories
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–6PM
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