The sales lady, Desiree was great. I needed to switch my line over and add three additional lines. She was very patient and helped me every step of the way. I enjoyed the experience. It was much better than anticipated and I am happy with the service.

Very helpful great staff

Dont expect to be able to watch a youtube video above 250p unless its 3 am and no one else is using their phone

The sales girl Desire lied telling me the phone cases were ALL $10 she then proceeded to charge me a bundle deal she didnt mention totally $60 for 2 phone cases and extra stuff I didnt ask for or select myself😮.Thats insane. She admitted to NOT INFORMING US AND JUST CHARGING ME. then she tells us no refunds on accessories due to covid and there system being new...lame excuse..she had On NO PPE AND HAD THE NERVE TO MENTIONED COVID ..AFTER PUTTING THE CASE ON MY PHONE WITHOUT GLOVES, NO MASK NO NOTHING..It was the absolute worst experience and can wait to go back to METRO PCS NEXT MONTH.. DEFINITELY LOST 2 CUSTOMERS

Ive had a great experience twice at this Cricket store on Grand Ave. Our previous wireless provider was Tracfone which can be quite difficult to port from. The reps here were most helpful and courteous. Kudos.

Very proud to say after telling your workers they need Masks...Need limit times (people) in- store,,,Need 24 hrs too answer Longer detailed questions...your store has changed for the better...with masks...may need drive thur....just an idea*Your waiting time in your stores is outrageous....maybe need phone #s for Faster Service Daily*RLM*

You have to watch your plan mine has been changed twice without authorization or knowledge and just like other over the phone service representatives they will argue for hours over the phone just for that extra $5 oh plus the $4 store fee before your plan is restored. I now always video all store actions when i go there!

Horrible customer service. Ghetto, unprofessional, and when asked very rude general manager whom argued with me, the customer for owner info she responded she is the owner. Will be cancelling all 4 lines ASAP. If u want professionalism go to Central Cricket location.

Very knowledgeable customer service. Cell phone and data plans pricing with no additional charges to surprise you

Best Friendly & knowledgeable People! Dont Believe the Negative feedback Unhappy people leave about this place. I have been a Happy customer of this store for 9 years :)

Nasty and rude, dishonest, cornered me and implied I was lying when I told her about the credit I was supposed to recieve, refused to help me then charged me a service fee FOR WHAT?

They are under new management > I love the the new manager she is so sweet and helpful. Went in with a issue that took others 3 days to try and resolve she took care of the issue in less that 30 min!!!.

Dont ever go here the manager is rude and doesnt treat anyone nice, and I mean anyone! Theres a cricket on central go there. If you want someone who is rude, doesnt help, and is auful to her employees come here. If I could Id shut this place down

Jalen did a great job setting up my new line and getting all my stuff transferred to my new phone.

We decided to try Cricket because our orher service was on a 30 day plan. It is great for family service.

That is just around pay my bill at Im good staff everyones always night

Solid coverage and good unlimited pricing. Voice mail system need to be brought up to date.

Awesome services everything I couldve asked for

Gone to buy a charger for grandmas phone and it work good customer service

Deals better than straight talk for multiple lines. At&t coverage.

Cassi has cricket. She is the only person I know that does.

Worst customer service. Manager is rude, not professional and does not care if you stay with your service provider or not. She will rip you off and laugh while doing it. This is the worst store ive ever delt with.

If i could i would give this store negative 5 stars. Today my son went to get a sims card was told by the manager we are not a corparate store we do not follow what they say because the sims according to customer care are .9.99 but the store charges 9.99 plus 25$ activatin fee even tho im already a cricket customer. So i called this store and ask to speak to the manager and i was explaining what customer care told me and she told me IF YOU WOULD JUST SHUT UP AND LISTEN TO ME LADY YOU MIGHT UNDERSTAND WHAT IM SAYING UNLESS YOUR STUPID. THEN SHE HUNG UP ON ME. so uless u want to be treated like crap dont go here go to the central store.

Great Service At Great Prices

They friendly doesnt mind helping

Good store good ownership very helpful and good service

THE LADY WAS RUDE AND THEN DID NOT TELL US SHE COULD NOT HELP ME TILL AFTER I GOT UP TO THE COUNTER

Good location nice n friendly staff.

It’s a convenient location.

Got an amazing phone from customer service rep

Best experience and wonderful customer service

Love the service easy convenient friendly

Excellent customer service

Great atmosphere and great people!

Because the people who work there are rude

Always buy my phones from cricket wireless

Price lower and service same as AT&T

Poor service

BEST CUSTOMER SERVICE!

They are miracle workers!!! Thank you!

Great people

Very helpful

Excellent

Good people

Cricket service sucks

I like it

Well

Helpful