I left Verizon and went withATnT. My sales person was Sarah Green. I don’t think sheMisrepresented the product but did a poor job of selling it. My price structure is higher than quoted and i am being charged an add on which I though was part of the original plan. Not to mention an additional bill each month. If another carrier opens up, I’m gone.

Jeff is the best!!! 100% best customer service I have received in years.....What took 30 days dealing with AT&T customer service over the phone and online chat, hours and hours, transfered to different departments, hung up on several times, I finally gave up and stopped into the AT&T store. Jeff spent about 2 hours fixing what AT&T customer service could not do. He never gave up!!!! While sitting there I listened to all their reps and managers. My opinion NEVER call customer service. If you want the best service go here, if Jeff isnt there all of the reps can help!

Takes forever to get waited on and when the employees who decide to finally get out of a huddle either from the back or in the middle of the store, they arent very helpful. I know what Im looking for but no one wants to pry into what Im looking for. They just say, heres a phone or theres a phone. I wanted a phone like my Samsung Note 9 but not as big. I also dont want to change my unlimited plan which is an older plan. Nothing was ever asked by the associate, just heres a phone and theres a phone. I got my note 9 for free back in the day. I wanted to know more about the Galaxy S21 but instead I get, heres a phone, theres a phone. From now on Ill shop online.

I was greeted immediately and asked the reason for my visit. I appreciated that greatly. They were extremely busy though and I couldnt wait.

This store was very clean and the staff was very helpful when I entered the store!! Thanks for caring about the Customer (me)!!

Was unsure about getting AT&T tv. When I arrived, Sean helped answer any questions I had and I am VERY satisfied with the customer service! I recommend going to Sean if you have any questions or concerns. Very polite!

Alex and Natasha are AH-Mazing please never get rid of them! Best service in all my years with ATT

Sent a friend in to upgrade his phone on my account, I was on the phone the whole time. Receipt says Sarah G helped him. Told her just to upgrade. No insurance, no nextup, and stay on the unlimited starter. Checked my account later that day and saw that I got the phone on unlimited elite with $15 insurance and nextup. Again. I said I did not want these things. Now to top it off. I call in and customer service tells me that all of this is mandatory when I get a phone and cannot remove it (when I asked for it not to be added in the first place). I know it isn’t mandatory, i spoke to a friend of mine that works for the company. Adding things to my account that I don’t want just to hit numbers is uncalled for. Terrible experience.

Best experience ever! Natasha and Alex were excellent 10/10 if possible

The managers brodrick and cody went out of their way to make sure we were satisfied and Mason was awesome too! Definitely our go to store

I got my internet through AT&T and it’s great! Sean was very helpful and the guy to go to if needing anything!

This store was GREAT! Tried to get help with 2 different local stores in Little Rock, and they basically said they “didn’t have the time “. CODY was AMAZING and was DETERMINED to solve an issue I had been having since July. It took him some time to figure it out... and he DID! PAM, the store manager, was AWESOME, too. I will drive from LR to this store from this point forward for my AT&T needs. SUPER FRIENDLY, HELPFUL AND CARING!

Outstanding experience with Alex and Natasha would recommend them 10/10 times!!!

I have come to Kavon a few time and was lost with this new phone I just got. Kavon got me taken care of and has me eyeing a new iPad now 👀 Ask for him!!

Long wait and very busy. But once we were waited on it was a great experience and we got what we wanted and the employee was great!

The most helpful and understanding people that I have worked with as I tried to solve a contract issue with my fathers phone. Codei and Chris were so patient.

Alex and team are absolutely wonderful! 10/10 would recommend them for your services especially TV and Internet!!! AT&T is the best by a MILE in Hot Springs!

Best AT&T store by far! I just got a new top tier phone and new max unlimited plan and lower monthly bill! Shout-out to Leif for making it happen!

Ian was very Awesome and helped me with everything I went in for and went above and beyond by helping me updated my service plan and got me some much needed discount. I was Widowed earlier this year and dont have the money I use to have with my husband gone. Im so grateful for his help today. Ian you are the best!!!! Thank you, God bless and Merry Christmas and Happy New Year, Sincerely grateful, Desiree Foshee

We visited the Hot Springs store for help with fiber internet for our home. Jeff Hale was extremely helpful and patient trying to help us. He went out of his way to connect us with the right department! Great job Jeff

Absolutely the greatest store on Earth! Cannot believe how incredible the help is here and the value I get for incredible TV and Internet service, including phones for the whole family.

EXCELLENT Customer service.Sarah is exceptional customer service representative. She was patient, knowledgeable and very polite. Would not hesitate to refer family and friends to her.AT&T is lucky to have such an employee.Farrell D Hass MD

Helped me a whole lot. Very nice man that helped me

Leif made my experience very informative andEnjoyable. I will definitely be using him in the future for all my cellular needs!Thanks Leif!!

Best experience ever thanks to Leif! Hes the best! Thank you!!!

It was good service, fast but all I needed was my account number I had forgotten so I could tell them about a drunk car that ran over my att greenish kinda blue junction box in front of my house up by the road in the ditch by a telephone pole and they got my account number in 5 mins and because my inter net had been down I decided to use their free wi fi before leaving to get caught up on all of the posts and eMails and stuff ended up staying in their parking lot till well after they closed because I didnt know how long it would be before they sent a truck out to fix my hit and run deceased junction box, well they came the next day bout 3 Oclock and had it fixed in less then a hour just one truck and one workera wOw shout out to Atlantic Telegraph and Telephone Company who btw are the inovators of all this technology by putting the Pony Express out of businessthanX cYa LaTeR

Leif always takes care of our account. He’s efficient, knowledgeable and funny!

This store has such friendly staff and they really know what they are doing. Broderick was a huge help when my account got all messed up from someone else. He got it all fixed and I know he was irritated but he still kept a smile on his face and never let the irritation show...and it was Super Bowl Sunday and he couldnt leave to go home and watch the game since he was already working on my account!! Thank you so much Broderick!!!!

Ive been using AT&T for 6 years from Verizon. I like it better than expensive at Verizon but Verizon has the best service! AT&T is a great service and a little expensive better than nothing because I had internet and wireless together a bill. Internet is the best cost only $10 monthly basis for support from the disabled. I love iPhone 12 Mini great than iPhone XR! iPhone XR and iPhone Pro Max and Pro are more money for higher bills. AT&T is a great place and the correct cost.

If you can go to another AT&T store do so. This store is so congested and so under staff the wait is 1+hour. The only positive about this store is that it practices social distancing by sitting outside with 5 chairs which is fine on nice days and with most people but for the elderly not so good in customer service. Building itself is plenty big to housed chairs 6ft apart inside but per manager of store AT&T uses their own polices in regards to Covid.

The experience at the store was good with my salesman, however when I got home the bill I received later in the day for my 1st billing was $60 more than he quoted and so was the bill coming after that, so when I get the bill and if it’s not corrected I will return phone and go to competitor

The staff of this AT&T store are always friendly and professional. Plus, they don’t act like they want to hurry and get finished with you, but they work diligently and on purpose. Kudos to Avery and Ian for helping me solve my problem.😊

Sun 1/10/2021 1:00 p.m. Avery and two coworkers ( unfortunately I did not get their names) were extremely helpful, informative and polite in assisting me to walk out of store with a new Samsung Galaxy A11. Which Is just what needed since my phone died last night. Well done Gentlemen, well done!!

Know what you want before going and have a plan they get you fixed right on up into a contract plan if you dont know any better

Best store in the state! Jeff is awesome and I always recommend him.

The manager lied about available stock, tried to charge me a $50 fee that had already been waived, and conveyed no genuine care whatsoever regarding resolving my issue.0/5 stars. Will never use this AT&T corporate retailer again. To any readers, I recommend going to the AT&T corporate store in Bryant. 5/5 service there, but this location in Hot Springs is atrocious.

Nicest folks ever! Treat you like you matter. Love Miss Shared! Don and Pam too!

Very professional service.

Sales (man)? Has a CONFRONTATIONALATTITUDE.

The manager Broderick B was the absolute worst he treated my family horribly and something needs to be done about our experience

Leif was very friendly, knowledgeable and helpful. A great experience

Best experience getting a new phone line ever. Fast, professional service- would give 10 stars if I could

Ian was very helpful and informative. We were super difficult and confusing but he helped us out and saved us some money. Thank you Ian!

Awful service as usual!! Have been treated abysmally for the last time. Cancelling the mobile phone!! Nasty people in your phone stores!!

Great atmosphere. Positive asst. Welcomed all my questions and answered them quickly.

The employee at AT&T did not fix my phone. It will not share 30 videos and did not spend the time to even try. Did not care if I was there or not. Im going back to Verizon as soon as my contract is up. Because AT&T dont care

They could not explain why I had no reception in Broken Bow, OK, while my friend who lives there did. Only once I got home and researched it at home did I discover that AT&T has no coverage there. My friend had contract but I have prepaid. The people at the store should have known that their company allows their contract customers to access competitor networks where AT&T has no coverage. Prepaid customers do not enjoy the same benefit.

The people.they have working there are really helpful.Chris helped me out today..he was the best! Saved me MONEY, TIME, and a HEADACHE. I appreciate customer service reps who can read their clients.. Chris knew exactly what I needed.

Leif was very quick. Had a complicated problem that he was quick to fix.

I feel I was misled after changing from a local provider to AT&T. While I am pleased with the Direct TV, the internet and land line service is NOT! I was under the impression I had signed on with a bundle...evidently everything is separate billing. I spoke to Customer service with 5 different people over 3.5 hrs and no one could find my internet or lack of it. It took a return to the local store to find out it my internet is a different acct and will billed separately...so what happened to the bundle. At the store, 1 rep was very helpful while his counterpart who was asked to assist had a very bullying attitude toward my dissatisfaction with my transaction. I will be taking this matter to management when possible for me to make another trip to my local AT&T store. Very disappointed!!! So...how many billings per month will I get from AT&T!!!

Always had great service, ordered a phone through the store with no problems at all. Went to the store to hook it up at 6:45 and we were helped by Chris. He then told us it wouldn’t take past 7 because that’s when he got off of work. After we were confused at what was going on and questioned some things he said so he walked away and said have a good night. He left his store phone with me and everything after he walked off. Worst service we have ever had in this store. We have been dealing with this store for 6 years and had a great experience every single time except this one. Chris is obnoxious and has zero customer skills. Hope they fix the Chris situation before he has another episode while close to being off of work.

Very good experience. Got good food here. $20 worth . Great store I would recommend to other people. Yes .

This location is amazing, simply amazing. The curbside service I received was great!!! I wish I could come back for something, but that fixed me up with everything THANKS AGAIN GUYS!!

AT&T is a shell company being ran by outsourcing their account and tech services to other countries. Try calling and speaking with a person who speaks English. It will take days. This was admitted by local store AT&T personnel. I was hacked and Apple shut my Apple ID down and I have explicit notes and recording to prove my suspicions....beware. #Gooffthegrid

Wow! My experience here was great. I really like the new curbside thing they are doing. I really appreciate the precautions they are taking to protect everyone, and at the same time they are offering excellent service.

Overall the IPhone buying experience was ok. The biggest draw back was the lure. They advertise $300 off the new IPhone if you trade your old one in and it’s worth more than $35. The catch is only the Type S IPhones are worth $35 according to ATT. They don’t tell you that until the deal is done. Basically a scam.

I was surprised at how quickly I received help and I had the service I was seeking in about 15 minutes.

I drove all the way here from Little Rock because their customer service is so great. I came in today with a issue with my phone I wanted fixed, but they were able to get me a brand new phone and lower bill. Thank you AT&T hot springs.

5 Stars for sure!!!! I had an online order that got canceled for some reason but luckily Bo was there to save the day. I was in and out in about 20 minutes with all my stuff transferred to my new phone! Bo definitely made the process quick and easy!

Excellent customer service! The only ATT Store to go to in Hot Springs.

Sharee was very pleasant and helpful. She helped us efficiently and we were very pleased.

My visit to the Hot Spring store on Saturday March 7th was an awesome experience. I found Dominique and Jason to be extremely professional, helpful, and patient with myself and all customers in the store late Saturday evening.My previous experience in this store some time ago was disastrous and I was hesitant to return. I’m glad I came back because the entire staff was positive and awesome.Kudos! Thank you,Sandy D

This is by far my most favorite cell phone store in Hot Springs!! The staff is incredibly nice! I go in every other few days to look at the phones on the sales floor, because I cant purchase a phone plan at this time due to certain circumstances, but every time I go in they make me feel welcome, if you are shopping for a at&t cell phone or are thinking about getting DirecTV service in Hot Springs, I strongly recommend this store, from the manager to all the sales representatives, thank you all so much for making me feel welcome and being my friend! I recommend this store to anyone!

A little crowded at times but always very pleased with the service.

Sharee was so helpful!! Got exactly what we wanted and was very friendly. She answered all of our questions and went above and beyond to fix our problem. 10/10!

Amber did great

This is the greatest bunch of people youll meet. Get down there and get that ATT TV its actually pretty sweet! Come see Hank he was awesome!

Lack of knowledge and customer service skills.

Great experience! And the tall man with the beard was very handsome. I think his name was Bo.

My sales rep BO, Was the most patient, most understanding, most professional sales agent l Have run across in the over two years that I’ve run across, since I have moved to ARKANSAS.I cannot express what a good job he done for my wife and I.

Thank you for getting me away from Verizon. I went to check on my options to switch and the representative Leif explained everything very clear and concise. Will be with att for along time. I recommend yall check out the store in the spa city. They are great!

Friendly staff. They answered my questions truthfully and was quick with service. Helped my out with my decisions when I bought my nighthawk hot spot maker. The product lived up the what the salesmen told me. Rare to find someone willing to be truthful and not just pump you full off smoke just to make the sale. Forgot his name but he was a real tall bald fella. Nice guy.

Chris was extremely helpful and patient with us while we sorted through several issues with our account!!

Staff was great and we are going back today to get our new phones 😊

We added a line and bought a new phone all online. We got a confirmation email that the phone was ready to be picked up at this store. We pull up, wait 20 minutes in line, then we have to repeat the entire process of adding a line and getting a phone in person. Over an hour to pick up a phone that att said could just be brought out to the car.

The employees are always helpful and friendly.

Squids love hot sprangs Jeffs the bees knees! Bo be about that life and my man Broadrick !!! Yeah!!! Hank knows his stuff too I just love yall. If ATT wants robots to take their jobs when 5g kicks off make them after them 4 dudes! Yeah heard!?!?!

Bo was an really helped out today! It’s always nice to deal with someone that is a pleasure to talk to and doesn’t make a situation feel robotic. I will be reaching out to Bo with any of my AT&T needs from now on!!!

Sharee was awesome! Between her and Anthony they got us up and running. New plan, new cheaper price and wonderful service.

100% Satisfied! When I entered the store, I was greeted by a sales associate named Sharee with a bright smile and cheerful attitude. Sharee displayed thorough knowledge of the products and services she represented as she helped me choose the phone and plan that fit me best. I truly felt she cared about my needs as a customer. I left the store feeling confident in my purchase and absolutely intend to return with my business in the future.

Timothy Phelps here, very happy with the service the salesman Bo helped me very well and Im very pleased with the service thank you so much.

Thanks for the help, I love the southern hospitality getting the door is very nice. I will be back to this location!! Thanks again

Chris always answers our questions and is super knowledgeable about all of the products and services!

Bo Gray was extremely helpful and he answered all of my questions. Very professional employee

I went in to this store for some help with my account and I have to say that Im very pleased with my experience. I was greeted at the door and worked with a guy named David. He was very knowledgeable and took the time to get to the bottom of all of my account issues. He was very personable and down to earth. Im very impressed with the way he handled everything. Nice job, David.

Friendly and helped me win my problem.

ZACK helped my daughter and I pick phones, accessories, and plan upgrade. He made the experience so much better than any other trip to ATT!! THANK YOU ZACK!

No help really, quick to say it was unfixable

I like this location, they are absolutely the best. Takes care of me every time. They also go the door for me, you don’t see that often anymore. Thanks I will be back to move the rest of the family.

I just wanted to say thank you to the Rep that helped me out at the store Leif for going the extra mile and taking the time to explain the plan and phone options and everything ATT has to offer. He knows his stuff and I will be using him for all my ATT customer service needs. Thank you so much Leif.

My man Hank is the best can yall get him a raise? Lol anyway very knowledgeable very friendly

Bo did an amazing job helping me get my account set up and getting me an awesome deal!

I wasn’t expecting to have to go to At&T today but I dropped my phone in the lake so I had to. Even though he was only able to assist me at my car window Bo went above and beyond helping me out and turning an upsetting day into a stress free enjoyable experience!

Jason was incredibly helpful with helping us with our issues with Walmart and made sure everything was as corrected . He spent his time and energy to help us. Dominque the manager was also very helpful and went above and beyond to make sure our needs were being taking care of.

Got lucky enough to get with the legendary Broderick had great time working with him he is quick efficient and good if you want good fast service and a great rep ask for him

Jason was exceptionally easy to work with...very understanding...he plans to be a teacher in college one day will be a good one.

Had a great experience at this store. Came in for internet service. They took good care of me. Good team work

Everyone in the team is really nice, Jason and Dominique were the ones that truly helped and were always trying to do more for us.

My new Samsung is awesome.the rep Lief was extremely helpful and knew every question I asked. Thanks .5 stars

Sarah is very polite and professional to me. It was an enjoyable experience. You should give her a raise in pay.