Madison was AWESOME!!!! VERY KNOWLEDGEABLE. She helped us figure out exactly what we wanted and needed. She is so friendly, not pushy, makes you feel so Relaxed and Comfortable asking questions. We were 100% satisfied!!!! So go see Madison for your cellphone needs.

Very helpful and polite.. the entire staff is easy to deal with and eager to get the customer what they want in a timely fashion

Abby made our transfer very stress free, she’s very knowledgeable and professional. I’m thankful that we changed to Verizon.

The representative (James) that handled my phone situation was patient, thorough and professional. I had a storage issue, he gave me several options to resolve my problem. I chose one and he took care of everything. He explained everything he was doing so I would know how to maintain it If I chose or come back and visit the store. Because of his extra-patience with my situation I decided to purchase some phone accessories. When I walked out of the Russell Cellular/verizon store I was at at ease and happy! Thank you James!

I had several complicated issues including two upgrades and changing my regular service to a new business. The Verizon Corporate store wouldnt even take cash payments and the doors were locked the last three times I tried to visit so I went to see James with Russell Cellular. He was polite, professional and patient. The two ladies also were immensely helpful & professional. I abhor automated responses and lack of human interaction when I need service from a service company and highly recommend James and his Russell Cellular family for your best experience!

Brooke was very professional. She didn’t pressure you and made you feel comfortable during the entire transaction. She was easy going and very confident in her abilities. Would highly recommend to anyone who uses Verizon!!!!

Mr Weatherford was very knowledgeable and friendly! He waked my wife and I through the entire process and was able to answer any questions we had during the process and was very professional! I would definitely recommend this business to friends and family members!

Great office to do business. The staff is very knowledgeable and helpful. Tiffany was fabulous to work with. She made my transfer to a new phone so easy. Very impressed

Good people good attitude. Terribly high price for a car charger but they dont set the price

Im totally glad I switched from straight talk! Russell Cellular made the switch to Verizon quick and painless.

Very helpful and friendly. And they are quick to help in any way.

Patient and very knowledgeable associate. James was the best!

The Verizon associate Abby came back to the store after a full day to make sure we got the plan we had discussed and made sure everything switched over to our new devices. The new phones also performed in the areas of the county without dead spots as she said.

The competent and professional service was exactly on targetI’m very happy with everything

Promt, friendly service. These folks actually acted like they were concerned about my issue. Kurts was very diligent in resolving my issue. And the support from the other associates made for a great experience. You guys earned a customer for life.

Love this store. Abby was extremely helpful and really all the employees are awesome. If you have or want Verizon go here first, trust me.

Great service! Way better than the corporate owned store on central!

Kris personally did a great job! However there was not much inventory. Thus reason l gave a 9 on earlier survey.

Great customer service. Friendly staff. Kurtis helped me get my entire phone set up so I didnt have to worry about the hassle :)

They do a great job here much better than the Verizon store on Central the people know what theyre doing and they handle your problems quickly.

The ladies at Russell cellular on Albert pike are polite,knowledgeable, and very helpful.Thanks miss Tiffany.

Abby Staggs was my sales representative and she was amazing! There were a few hiccups in getting my business account going, but she made one call and got it me fixed up and ready to go!

Kris was very helpful! Took his time explaining all the features on my new phone, did not rush at all even with it being Black Friday! He shows exceptional customer service! I will only do business with Russel Cellular!

Having problems with my phone and the young lady took great care to fix it. Need masks and social distancing. Ill be back again soon. Im having a new problem with my phone.

Donald was very helpful, patient, and kind. He helped us get the phone we wanted and got it set up with all of the old phones content transferred. He was patient when my old number was in the contacts and we couldnt get the new phone to call me. But he figured it out for us. He was very kind the entire time and we would recommend him for employee of the year for all Verizon stores. Thank you Donald we appreciate your assistance.

Kurtis was very helpful in up grading my phone. He set everything up in a timely manner and was very good at explaining everything to me.

Good accessibility. “Abby” was great. Spent a lot of time with us and provided good counsel.

Very helpful and nice and u can just walk in not like the one on central Ave they wont answer the phone

My phone completely quit, and Kris took the time to get as much of my stuff transferred to my new phone. I highly recommend using this location by Walmart on Albert Pike.

All my questions were answered professionally like manner and I was satisfied..

Awesome service and very knowledgable staff. Only issue Ive had involved a computer glitch in billing which no one at local office could explain to me

Nice and helpful customer service. My experience went very well

Made my experience easy. Very friendly staff. Made my day.

Emma helped me tremendously. She was having trouble due to the store’s internet being down but she then used her personal hotspot to get my phone updated my items swapped over to my new phone. She then called another number to tell me my phone was ready for pick up. She did an amazing job. Thanks Emma.

My sales representative Emma, did a wonderful job in ever aspects. It was a great experience.

Customer service was very friendly and everything moved along smoothly & quicker than I expected.

Kurtis was very helpful and knowledgeable. We had never used this particular Verizon before, but we will from now on.

Donald did a great job of xferring my stuff over to my new iPhone. Pleasantly surprise with such good service!

James is the best! All the staff was friendly!!

Donald was very patient with me! He explained everything very well. Very kind, knew what he was talking about and a pleasure to deal with! Great asset to the store.....A+

Wonderful staff. They were fast with my transaction and got me on my way

My visit was pleasent, helpful and professional.

Emma helped me beyond my expectations, listend to my needs and answered all my questions. Emma satisfied my needs in every way.i 💘 her service.

Very helpful and professional. I would highly recommend this store and it’s employees. Abby Betts walked me through the entire process!

Wow Great professional service Ms. Emma N. Is in my opinion management material 5*****s. I lost my debt card so my auto pay was turned off I’d forgotten about it for a day, oops. I walked in the door was greeted with a friendly staff member in and out under 15 minutes! I highly recommend this store and be sure to ask for Ms. Emma!!

Abby was fantastic and super easy to work with.

Wonderful customer service... Abby was really helpful in answering all my questions... I would definitely recommend this store to anyone.

Stellar customer service. Kris worked with both my son and I over a period of several days. He set us both up with exactly what we were wanting and needing. Very knowledgeable young man. It was a pleasure working with Kris.

There is no real customer service with Verizon anymore. Very impersonal

Service has always been top shelf.we enjoy working with Emma the most!

Kris was professional, knowledgeable and very informative. I appreciate his service and the respect he effortlessly offered.

Nice staff very helpful and curtesy

They were very nice and helpful!

Kris was super helpful and got my new phone set up for me. Couldn’t have done it with out him.

Very nice and helpful. Thank you for your help.

Emma the sales lady at the Albertpike store in Hot Springs Arkansas was amazing ... very helpful and respectful young lady

Staff is always accomadating, not always trying to sell you something you didnt come for.Highly recommend this!

Emma made the process easy. She is very personable and knowledgeable!

Abby had me in and out in minutes. Awesome customer service. Abby your the best Thank you

The staff is great! Very friendly and helpful BUT whoever is in charge doesnt keep the place well stocked. I had to go to Central to get what I needed.

Very nice..they are always are so helpful ...love to go to this Verizon store.! New phone this week..Donald was great !

Very good service with Emma. Not like Walmart where they refuse to help you to transfer information from your old phone to your new one.

Both Kristen and I learned solutions for some insane issues with the new iPhone 12 Pro. FYI you cannot do a warranty for the phone if you have not turned off Find My Phone. With that said, if you need it as I do, be sure you have another up to date device that allows you to disconnect it or turn it off. My screen locked up out of the blue and would not unlock. I tried every possible solution and nothing. After 3 HOURS of brainstorming with Kristen’s patience and my information of all I had done, talking to Verizon tech support, talking to apple tech support, having to transfer my sim to extra phones I had that ended up not usable, to finally using her personal phone just to get the 2nd form of identity with a code so we could get into the Find my Phone on the computer because we ended up needing to erase it to turn off FMP. When we inserted the SIM card back in my phone it automatically factory reset itself and it wasa new phone again. Screen unlocked like it never happened. Abby was helpful also but didn’t realize you can’t rest the iPhone 12 by holding all the buttons at the same time be the 12 has an emergency feature that calls 911 for you and YES, WE CALLED 911 TRYING TO SOLVE THIS ISSUE. We apologized but learned yes, that function does work very well in case you’ve “FALLIN AND CAN’T GET UP”. Kristen is so good she could sell you a box of Clorox wipes😉 I have had the best times with Kristens at Verizon. Abby needs to have a “happy” voice for phone calls especially. She seems burned out on the job and can come across as rude and definitely not in the best mood. Not that she is...but to others who don’t know her it could come across that way. Sometimes you just have to FAKE HAPPY and keep the vibe upbeat so everyone stays in the best mood possible. Meaning, that “happy voice” you hear people do when they’re screaming at their kids and the phone rings and in your higher pitched valley girl voice “HI, MY NAME IS SHANNON AND I’LL BE ASSISTING YOU TODAY”. Smiling does WONDERS also😁

Nice place. Customers serve was outstanding. Took time to answer my questions and get my older phone to give up its data, that wasnt as easy as it should have been. Thank you guys!

Donald is a great asset to your company, it was a great experience to interact with him very courteous and knowledgeable, it was a pleasure

Emma is so professional and extremely knowledgeable. The whole office works so well as a team. Impressive.

Abby was very helpful, and knowledgeable. I was in and out, and had all my needs met.

Very helpful thanks

Donald was very professional and knowledgeable.

Donald was a great employee!Went above and beyond to help us with what we needed!

Emma is amazing, I will definitely go back.

Was greeted by friendly asscoiate, was very helpful and directed me to technical support team, Good Job !

If you want to walk around the store and not a single employee speak to you, this is the place to go.

Busy, but congenial

Great support and stock

Helpful

I love my Verizon Android Moto 4 phone!!

Very friendly much better than the company store.

Abby is wonderful!

What can I say. We have no choice but to be happy.

Very nice people, very friendly and helpful.

Can you hear me now I cant hear you

Very helpful people.

They were a big help

Outstanding service, very helpful!

Abby, was very helpful and kind..

If you need Place Russells is the place to go.

Very professional and honest!

Very helpful employees

Awesome group to work with.

Gave me info I needed!

Great phones

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