I had a very challenging situation regarding my account... However, Erica, Blaine and the other young lady who was present but I was unable to catch her name (sorry), were super-professional and assisted to the best of their abilities. Although NOT ONE of the products I came to the store to purchase was in stock, I would still definitely recommend a visit to this store, simply due to my interactions with the employees. 5 🌟Erica(sp) was very kind, compassionate, understanding, sympathetic and knowledgeable; most certainly management material. I would consider all 3 employees with whom I interacted very valuable assets to the Verizon organization.Thanks Blaine, for the assistance with product selection. Thank you, Erica for the kind words, youre a one-of-a-kind employee and should be extremely proud of your customer service (and human interaction) skills.And...to the female customer who was in line with me...thank you for the kind words, as well!

Was in a long 2 he wait for them to tell me they couldnt help me. They could have I made a call and took care of it myself. Have never had a problem like that there before.

I have gotten awesome help there. Everyone is friendly and knowledgeable. Staff was making sure everyone was staying away from each other. There was a 45 minute wait tho.

Not very helpful and over priced, always say they have items listed or called about and when you get there they tell you that they will have to order the items online. Well I could do that myself without coming threw town and wasting my time and gas.

Awesome place to buy a phone. Great selection and good service.

I had to remove someone from my account. Im sorry I forgot the name of the woman who helped me (dark hair w/purple) she was very helpful. I always go to this store when I need something. Thank you!

This place is pathetic. I’m only here because my company uses Verizon. I would never use Verizon just based on the service I’ve gotten here. I’ve been here almost 45 minutes, with two people standing behind counter doing nothing, unless someone walks in the door, then they put them in line, then go back to just standing behind the counter. I read all of you reviews and your responses are the same, yet it appears nothing changes, which shows that you are full of S—-t. This store is pathetic.

Horrible store. We went to upgrade my phone and they would not let my husband and I both go in the store. Buying a new iPhone is not a small purchase. When spending $1,000 I wanted his help and input. And we both had questions about the newer iphone differences. My husband is also the account holder, but I’m the one that was getting a new phone.A very rude Verizon employee said no only one of us could go in the store. Crazy!!!

Can’t contact the local store. When you call the number they want codes from text messages. Went to the store, they will not answer the door. I expect a little better service with as much as I spend on a commercial account. Went to AT&T store, doors open and was doing business as usual. Verizon is making business as difficult as possible. Good thing there’s options.

Very lovely service and very helpful. 5 stars

Never feel like Im getting good service when I go to the store

After buying 2 IPhone 11’s from this store, they refused to put a new glass shield on my phone. They cited Covid which doesn’t make any sense with a little phone they could sanitize. I believe they were just lazy. Today is the last time I utilize a Verizon Store. AT&T might be a better option.

This location doesnt allow you to call them on the phone. And, the digital assistant link wont log you in. Ive reported this issue to Verizon cust. serv. multiple times. Yet, the error persists.I initially signed up for their HUM service. But, the device was defective out of the box. I took it to the store, per Verizon Cust. Serv. instructions. The device they pulled from the shelf was also defective.I asked for a refund. They were supposed to cancel the service. The employee said he did. But, I just found out that he didnt. I dont know if he lied. But, Im speaking to my attorney about a potential lawsuit.

I was greeted the way you want to be greeted. Service was excellent.

Different with Covid..but good service.

No good, they were not friendly and when they did not have a clue how to fix my phone they rudely told me they couldnt help me. Go home and call Verizon. I did and the girl that helped me was wonderful.

Brent was the best he was amazing got it fixed and taken care of

Lousy co terrible service. Theyve owned me money for 3+ months and are making it very hard to collect.Just now 31 minutes on hold then they hang up. This sh.,,y company makes it impossible to contact them.

Love Marco he has been amazing.

Took my phone to see what the problem might be and Danny changed out the SIM card. Prayed it would solve the problem.......BUT it didnt. Still having the same problem. Its an LG-5 Stylo.The SIM card change out didnt work. Still same problem! Ugh

Sandra saved my phones life

Long wait, friendly people

I will NEVER call Verizon on the phone again!!! The service reps in this store get to the issue and offer a corrective solution 100 times faster than I ever experienced on the phone. Plus...NO WAITING for 20-30 minutes!!! If youre like me and your time is very valuable...give them a try.Also, theyre right next door to Starbucks and same shopping center to one of the best sushi restaurants in Arkansas!!

Helped when I needed a new phone 📱 they did their best job

Been a customer since it was Allied Telephone and then Alltel - probably 35 years. Cannot get them to answer the phone in Hot Springs Arkansas. Problem has repeated itself over the years. Arrogant. Too successful. They like to sell phone but dont care about existing long-term customers.

Never much help, go to Russell cellular on Albert pike you will get better help there. Ask for kris

An Employee at this store robbed me this past week. I asked for 2 devices no contract. He told me a price and I gave him cash. He switched out 1 of the devices with a older discontinued device placed a contract on the first device in order to reduce the upfront price and never told me. (This way he could keep the $110 Cash). He told me the new 2nd device was what I needed. I did not know it was a older obsolete device. He never gave me the difference and rushed me out the door. He also told me the plans were different than what I was charged. He had me sign a signature pad. No writing, no paperwork other than a receipt which was incorrect. I was so exited for my new purchases and the great deals I thought I was getting because he was giving me a great plan (LIE!!!!!!!!) compared to what I was actually charged. I trusted Verizon and never thought they or an employee would do this. I was 5 min away and picked up the receipt to see where he charged me $110 less than what I was told to give him. I go back to the store immediately and tell the employee at the front desk. He laughs at me and ask why did I sign the agreement if I had second thoughts and told me I had to pay a $35 restock fee for each item. The rep who robbed me was on break spending my cash. I asked to talk to the manager and she also laughed at me and gave me the I signed the agreement CANNED response. Supposedly its legal for them to Rob me of my cash and switch the plan if I sign the agreement. 2 of the 3 customer service reps also laughed and had the same canned response. The general manager acknowledged I was charged 110 over but they made me use the money to repay the restocking fees for the devices after I wanted all my money back because I was CONNED. I called the police after the general manager told me I had to use the money that was stolen from me for the restock fee but the police told me it was a civil case.

Nice core Verizon store with friendly staff, but there is always a long wait if you need help with anything. We had a manager assist is on this visit and she was very helpful and very pleasant!

Keith at the Central Avenue Location in Hot Springs Arkansas, told us he wouldn’t help us. We got the kids ready, drove across town, and got to our appointment, only for Keith to close the door on us, look at his pad, come back out and say that he doesn’t have any appointments under your name. We showed him the confirmation and I asked him if there was anyway they could help us being that we did schedule, and drove there, he said “YEA ACROSS TOWN”. What a jerk!!! Our phone crashed and we spent $3000 on iPhones for them not to service us. Thanks for nothing!

Was great. Went in, got checked in and Josh answered all my questions, ordered an item they didnt stock in store for me. Its like one stop shopping.

Who knows still waiting to be seen

Great service but they need at least one more person working. They were all very good at what they do but they need some help to be faster. Overall great experience though!

Good service this trip.

People in the store were not courteous and I would not recommend going there honestly I would recommend that that store gets shut down because they are rude to customers

Called the store # & after waiting on hold for 15 min spoke to someone in Ohio. Told her what I wanted & was told that this store had it. We drove 45 miles to the store only to be told very rudely that I had to have an appointment which she couldnt make. She told us to go Russells Verizon store across town. The girl there took care of us & all the other people who had also rudely turn away from this store. Apparently this store just needs to close the door. Calling Verizon to make an appointment was even a bigger joke.

Total lack of customer service

Excellent Service. They take their customers needs seriously and try very hard to direct you in the best plan & phones for your needs. This location has definitely invested in their employees and provided them with a good education in their products and services. Of course they also have the best coverage in Arkansas for voice & data. Great company, coverage, and service.

No. Just no. Very rude and uninformative. I recommend driving to Arkadelphia and asking for Glen.

This stores customer service is absolutely pathetic. They denied having a phone that I KNEW was delivered there and when I pushed the issue the phone magically appeared. Then when asking about transferring information from my old phone it was like asking a horse about quantum physics ; a blank stare. I wouldnt go back to this store if it was the last one on the planet. Id just go without.

We have visited this place during our trip to Hot Springs AR along with our friends & family on 1Dec2019, Sunday. The store open from afternoon on Sunday which is very good option for customers.Today is last day for the new iPhone 11 series deal which offers 400$ gift card, 7th generation apple iPad for 100$ (which is 500$ worth), unlimited data plan for iPhone 11 Pro & 11 pro max.We have taken group plan along with my friends.Joshua is the person in the store who spent couple of hours with us to complete our purchase.He is talented and customer friendly. He patiently answered all our questions.Without his help and expertise we probably may not complete our purchase today.We have waited almost 45 mins to get our turn, which is frustrating thing for us being with small kids. We entered the store at 1:00 PM left by 5:00 PM.Overall we got latest phones and tablets with good dealFinally left the store with happiness and cheer.Big thank you to JOSHUA C.

Super friendly and knowledgeable staff.

This is a Verizon Corporate store. Unfortunately, always non-productive, agents lacking knowledge, never see the same person there twice. Apparently big employee turnover. I normally call the 800 number and receive, prompt, knowledgeable service, first and every time. About once every 2 yrs Ill revisit this store, see if anything has changed, hasnt happened yet, 16 years so far.

Ive been a customer of alltel and Verizon for 18 years only reason Ive been with them for 18 years as because they have always correctly guided me through the new devices new phone systems that they offer. Any time I have an issue it gets solved. Now comparable with most phone carriers with same #1 status.!

Great service. Very knowledgeable staff. Awesome general manager always feel good going there

I like the store. Cant really think of anything to complain about. The employees are very nice, well informed, and are always willing to help with whatever you need. Your go to store for your Samsung/iPhone products.

Went to this Verizon store and was extremely dissappointed. My wife and I went in to inquire about upgrading our phones. A salesman ( cant remember his name ) approached us and asked if he could help. We told him about the upgrade options that we were seeing on the Verizon website. He said that option we were asking about was for new customers and there was nothing to offer existing customers. Very rude and was not interested in helping at all. Once again, these companies prefer to attract new customers instead of taking care of existing customers. Thanks Verizon!!

Been to the store 5 times first time was great got help quickly and efficiently 2nd and 3rd and 4th time 45 min wait so left 4th time made an appointment 5th time showed up for appointment and still had to wait when I did get help lady kinda had a attitude told her I talked to tech support and they said the Sim card wasnt working she said this one is fine helped with the transfer to new phone now I go to text or call and the phone wont do calls or text says there is no Sims card Im beyond angry I have wasted so much of my time with this place I will return 1 more time hopefully they will do whats right 😡😠

Went in with my mother on April 15th to buy her a new phone. We decided on buying the iPhone X. Our phone carrier isn’t Verizon, it’s AT&T. Since my mother often travels out of the country and tends to buy a chip to insert into her phone while she’s traveling, she needed to have an unlocked phone. Although, we realize there are plans for phone usage while out of the country, she finds it easier just to buy a chip when she is traveling to a foreign country. Hearing that AT&T doesn’t sell unlocked phones anymore, we decided to purchase an unlocked phone from Verizon. On April 15th we went to the nearest Verizon store which was just in front of my mom’s work. We entered knowing exactly what we were looking for and were greeted by one of their sales people. After telling him that we were wanting to purchase an unlocked iPhone X, he went to the back to get it. After paying he told us that it is unlocked and the next day we would be able to go to AT&T to get it set up. The next day, my mother and I went to AT&T and they had told us that they were unable to get into the phone since it was locked; therefore, we returned to Verizon to return the phone, since it was a locked phone. The manager who helped us in returning the phone told us we would receive a refund check in the mail in 3-4 weeks. After about 5 weeks from the day we went to return the iPhone and still having not received a check in the mail.. we returned to Verizon for a 3rd time to make sure they got the address right and to see whether the check had been sent. The address was correct. We gave them the address of the building behind them, since that’s the business that my mother owned and she receives mail there all the time. So after wondering where the check was, my mother explained to the manager there at the time (who was someone different than last time) our circumstance. The manager said that refund checks often take about 10-12 weeks to receive. Now that’s a ridiculous amount of time to receive a $1,292 check. She also told us that we had no reason to return the phone and that they could have unlocked it for us. No one had told us that. We were hearing that for the first time. My mother was pretty mad at that point, good thing I have a better temper than her. We left that day a little upset but we decided to wait and see if we ever got anything in the mail from Verizon, nope not one thing. It’ll have been 14 weeks tomorrow since we returned the phone. The service is okay, but if you ever want to return the phone, don’t be expecting to receive your refund check anytime soon. My mother has made three appearances to the Verizon and they have not given us any relevant information as to where our money is, whether it’s on the way or what has happened to it. Although, I’m at the point to where I’m upset about this whole situation. First we were told that it would take 3-4 weeks to receive, then told 10-12 weeks, and almost 14 weeks later and there’s still no sign of a check. Now that’s ridiculous.

Awesome customer service. Danny was very helpful and helped with several problems. I ended up buying a new phone because of him. He is awesome

Went into Verizon today on Central. Had issue with phone, that promptly was adjusted. The guy who fixed it was a black man, name Brent. Several workers walked past me, and he was helping someone else while another lady and myself were waiting. He excused himself from the couple, took care of lady ahead of me, then me, checking back with the 1st customer all the while, and even answered a phone in the middle of all this!!!! He was amazing. Took care of 4 people, while others only handled one, or walked back and forth to storeroom. Thanks Brent!!!!

Love my new note

Brent is the most helpful I try to see him Everytime

Trying to speak with someone about a glass for my LG v 20 phone! The automated system sucks!

Nice products. Easy going. No issues at all. Wonderful new phone and service. Quick and easy 😎

Same people were being helped for an hour. How does it take this long!? When did buying a cellular device become like buying a vehicle? I think I bought my truck 8n less time.

Thank you to the whole Verizon team for their help today. And a special thank you to Ralph who went above and beyond. It was greatly appreciated!

I hate having to go into this store. There are still a few good reps here that know what is going on, but it is usually better to call customer service or shop online. The manager lady is condescending and talks as if she has all the answers. Ive been given info by her that has come up untrue.

You seriously need to hire more employees in your store every time I or my family goes in there it is a huge long line to wait for you only have about four or five people working at any given time you need to at least double your staff. For what we pay a month for our cell phone bills we shouldnt have to go and wait more than a couple of minutes

The lights were bright as I walked in my current cellular service provider being judged by three salesmen as I walked closer he asked in a friendly salesman voice, how may I help you?, he has no clue I thought. I hand him two packages both containing screen protectors to put on my phone the third since ownership due to the curve glass on the phone. Last time a disasterious attempt messed it up so the lesson was learned I took it to Verizon. He completed his sells pitch for the latest model though unsuccessful this time maybe my next screen protector.

Wow how they’ve changed for he better huh!!

Went to get a new phone, the tech was good he showed several phones and knew what he selling. THANKS.

Shout out to Josh for assisting my parents, both over 80 years old, with moving from 3G phones into 4G. He patiently explained their options and made the transition seamless.

So bought two 500 dollar phones had serivce less then 2 months 1 phone paid off the other has only 20 bucks left on it went into the store to see about upgrading was told I had a device loan limit of 380 bucks how did it go from 2 500 dollar phones paid off quickly to 380 and not being able to finance the phone I want oh and went to a different location and was told that it was at 300 so yeah Ill be porting out as soon as I have another free day what a joke

HORRIBLE HORRIBLE HORRIBLE THE MOST UNHELPFUL STAFC WAITED OVER 30 MINUTES SEVERAL CAME IN BEFORE ME TOOK THEM !!! THE GIRL WHO CHECKED ME IN WAS RUDE AND UNHELPFUL THE GUY WHO CHECKED ME WAS SO BUSY TEXTING IN HIS PHINE AND DANCING AROUND WAS AWFUL!!!! HOW DO U TREAT PEOPLE THIS WHEN YOU ALL MAKE SOOOOO MUCH MONEY OFF US!!!!!!! I WA T TO CHANGE SETVICE AFTER 27 YEARS!!!!! BUT NO ONE CARES!

Another great place to buy cell phones under contract. They have a sales force that is very eager and very prepared to assist you with your purchase of a new cell phone or electronic Gadget.

Great deals and coverage for the Mount Ida, Arkansas area. Local technical support was also excellent and very patient.

Personally I do not like dealing with anyone at any of these stores but this one is probally the least painful place to have to do business the ppl here are okay

Super cool staff. Had fun with them.

Severely understaffed, worse than going to the DMV. Plan on being here for a couple hours on a good day. Good luck!

People are helpful and usually know what they are talking about.

Courteous and very nice. Remembers you when you walk on the door.

I went to the store to upgrade my device, it was late so I was supposed to come back at a set appt time. I was there early and found the gentleman I was to meet took a walk in over my appt I set know its hard for me to get out to do these things due to health reasons that we had discussed. He promised to see me 1st thing so it wouldnt take too long. I waited over an hour and was told nobody could help me but him cause he messed up my whole order and plan change and all of my order the SAT before so he had to fix it. Its still not fixed.

The worst customer service and service I have ever in counter. They missed informed customer with detail information and never return called. when they got caught they refused to fix the problem and they do not return phone called. They would literally stop talking to you and walk away and left you standing there.

Been with Verizon 10 years always happy with staff and services till February 16 phone was just doing hello in ever language and thats all it would do so took it in guy looks at it and says its not fixable needs replacing but forgot drivers license so couldnt but thats a good thing messed with my phone and got working on my on not sure if looking for a sale or no knowledge of iPhones

Don was awesome. Despite my bad credit, he got me on a payment plan for my new Pixel 3XL!

Justin LeMasters helped me today and his customer service was excellent! He helped me with some data issues and installed a glass protector. Couldnt have ask for better service!

Worse experience in a long time. New phone and key pad not responding and girl helping activate had me call tech...and guess what after holding Wes came on line but call immediately dropped. I immediately called back and a recording said tech was not available and call later

The lady was nice, but the store was short handed.

Always helpful if you get the right person...

Helpful and Quick, Verizon went in 5 minutes later I was done.

Answered questions, reviewed current plan made some adjustments and reduced my monthly bill. Greatly appreciated

Frustrated with customer service. Big but dont care. Unreasonable to deal with.

I have been verizion since 2013 love it

Very helpful staff. Will definitely be back.

Fast and courteous help with a question about phone features.

Worked with Sully and had a very good experience. Would recommend to anyone looking for a new phone or service.

Always helpful on finding us the best phone and the best plan.

Double billed me on a auto draft 500 plus.. then said sorry ull just have a credit .. which bounced my checkbook out of whack using STEVIE AT ATT NOW and never have any problems

Great management; no wait!

I always get great service.

The customer care people do not take care of the people right They give false information To the customers

Very poor service. Waited an hour to be assisted and then they did not accomplish what I needed

My problems were solved satisfactorily.

Literally there for four hours and they lost my contacts and photos when I bought a new phone. Very rude

Great service

Always great service. Learn something new everything I visit.

Great Place!! Friendly staff abs fast service!!!

Friendly people. In and out of the store quick.

Have a sales person that is pretty knowledgeable in all the different types of phones and software for them.

Great customer service with knowledgeable employees