The quickest service I have ever had replacing a device! This store is spacious and had plenty of inventory. It was great that they had enough employees to help all of their customers. We worked Austin and he was so helpful! He explained all the options to us and helped us get a great deal. Our transaction from walking into the store to leaving with our upgraded device only took 30 minutes. Definitely will be back for any future upgrade needs.

Great service, we went in there with 8 devices trying to switch from Sprint and we were offered an amazing service by Mrs Tamika Jones. Thanks to her great service and knowledge we left there very happy. We will recommend this facility to friends and family.

Excellent attention, very kind and he activated my phone in less than 10 minutes. Thank you John M. I would like to give you more stars

I had a great experience here. Jorge is a new worker here and he was awesome! Though new, this guy had every answer but maybe 2. He helped me with three different phones and was very helpful in recommending based on needs and pricing. Jorge also went through specific detailed specs and then brought them up afterwards just as a validation. That is customer service.

Great experience! Shanna is the BEST! I live an hour away with a Verizon store in my town but Ill travel to Fayetteville to see her...great customer service skills!!

My mom and I went to verizon on hope mills. We were helped by daryl. He was super nice, great attitude and EXTREMELY patience. My mom had a 1000 questions and he helped explain it to her and never got frustrated. This man fell short of being Jesus but he was darn close. We were the last people there and he stayed for a few hours explaining the phone to my mom. Im sure all the workers are great but I recommend daryl. Also, one critique is I felt he sometimes didnt explain things well for me to understand but he tried different ways until I understood which again goes to his character that he is patient and an overall great guy.

Shanna is a great help, And super friendly.She helped me upgrade my phone and went into the specifics of what I didn’t understand, I wouldn’t go anywhere else to see anyone else. 10/10!!!

Verizon is running a holiday deal where you add a line and get a free phone and I wanted to handle this transaction in person. I was at the store a few minutes after opening and there were zero customers when I walked in. There was a customer service representative directly to my right who looked at me, but would not bother to speak. With that being said I told her I was there for the promotion and she offered to assist. Even though I clearly stated what I was there for she basically ignored it and tried to up sale me with another offer. I told her for the third time what promotion I was interested in and she proceeded to tell me I asked for the promotion she was trying to coerce me into. She then stated the promotion I wanted must be online only. Poor customer service and would recommend going to another location.

I purchased a iPhone 13 Pro Max which I love

Brian always give great service and very friendly!

Santaigo was phenomenal! He went above and beyond in assisting me in finding a plan that works best for me. He did a great job highlighting the importance of finding a plan specific to your needs. Thank you Santiago at Verizon Hope Mills.

Tamika Jones is our go to for Everything Verizon. She’s helpful,knowledgeable,and professional. Tamika’s customer service is top notch . She is why we use Verizon in Hope Mills.She’s the Best!!

Tameka was absolutely wonderful, even though I purchased the phone from Wally world

Loved the service I received here and the fact they made sure everyone wore masks. I usually see Brian but he was already gone and told us to go see Michael. He made sure we got the best deal and even transferred all our stuff! Thanks again

Tomeka Jones is an awesome representative to work with. She will go the extra step to make sure that you have the best plan for your needs.

Shanna provided us with excellent customer service. She went above and beyond to make sure we were satisfied with our purchases at Hope Mills Branch.

My visit at this location as very enjoyable. As soon as I entered the store, I was greeted by Allen Hinson. He helped us find a better phone plan that would work for our family, along with upgrading our phones and adding a new cell phone line. This made our purchase less stressful. The store was very clean and organized. There were plenty of additional accessories in the store to suit you and your phone needs. There was very little wait time at this location. Great Service!

I went to look into getting a new phone and Daniel was great! Knowledgeable and helpful, great conversationalist. The staff in general was friendly and funny, also welcoming.

Always very helpful and will go out of there way to help.

No one like going to the cell phone store, but Tomeka makes it a joy. She is knowledgable, warm, inviting and will make sure you are getting the most for your dollar. I recently upgraded my device and Tomeka was so kind and walked the process so easily. She was is sweet and was gracious anytime had any confusion during the process. Truly the best and most personal experience Ive ever had while doing ANYTHING for my cell phone. I wont go anywhere else from now on and Tomeka is now the only rep I will EVER use!

On our visit to the Verizon in Hope Mills, my wife and I purchased 2 iPhone 12 Pro Max, the sale representatives name was Mathew Edge, he was very knowledgeable of the product and made the purchases enjoyable. The only thing that we didnt obtain was the color of the cases that goes on the phone, other than that I would give them 5 star. Thanks Mathew!

My upgrade experience was a great one thanks to Allen. I am truly happy and satisfied with my purchase. I got the S10 and a tablet for work. I will definitely send friends and family your way. Thank you

Allen Hinson is the employee that helped me with my trade in. He was very professional and had a good sense of humor. He took his time with me and answered all my questions. Made my experience enjoyable. Ill definitely be returning to this location and asking for him again. Thank you!

Santaigo was awesome from the time i stepped in the store he was on it every question answered to the best of his ability even though he’s the new guy in the block!

Absolutely loved the service I received by Allen at Verizon in Hope Mills. Not only did he make the process of upgrading my phone smooth, he was very knowledgeable and explained everything in detail. He was very patient with me with the ton of questions I had and went above and beyond by helping me get my new phone set up just the way I wanted. Thanks Allen... You rock!!

So here’s the deal.. if you go to the hope mills Verizon store you must ask for TAMIKA. She’s amazing!! I was stressed out beyond belief after my Phone froze up. Tamika swooped in and spent over two hours with me. She tried to fix my phone but it was beyond repair. She switched me over to a new phone, found me the best deal, transferred everything and fixed a billing issue. She’s very smart and has years of experience. Tamika saved me a lot of stress and anxiety,! She’s THE BEST.

I went into the Hope Mills store after not being able to go in the Skibo store. I was upgrading and wanted to compare two phones. I was met at the door by Daryl who was amazing. He was able to help me find exactly what I needed. I could touch and hold both phones and he gave me the 411 on the deals they both had. He was amazing!!! Super sweet with a great disposition. Folks that’s what real customer service looks like. So happy I went. Give that man a raise!! I’ll definitely be back.

I have been to Hopemills Verizon Store a couple times and each time was greeted with respect...Tamika is the most amazing person ever..She helped me with all my needs..She was patient with me and made sure to show me throughly how to operate my items..I highly recommend Tamika at Hopemills Verizon..

Matthew assisted me and my mother with getting a great deal and helped transfer all items from old phone to new. Thanks for great customer service and your patience. It was quite evident how knowledgeable he was with respect to android phones!

Daniel knows my sis and bro in law, she took my son and I to get new phones and Daniel was the bomb!

Great experience. Will definitely recommend Santiago.

I couldnt have asked for a better experience with my Wireless Consultant Mathew Edge. I had complicated issues with an order and multiple account changes that needed to be done, which were solved and I felt like my issue was handled with priority. Service was fantastic and all safety precautions were taken with social distancing and masks covering were worn. If I need any further assistance or questions, I feel confident that I will be taken care of at this store.

Suddenly they charge $35 to switch from one tablets info to another. My fiance has been a loyal customer with many accounts and great credit through verizon for 20 years.....this is a rip off..what happened to customer service for customer loyalty..one star was for being open. Very disappointed..

UPDATE:After discussion with Verizon/Cellular Sales (Mr. Baker and his Team), the misunderstanding was resolved and I am satisfied with my purchase of my new Phone. I extend a sincere Thank you to everyone involved.

Please know that you have an exceptional associate in Tamika Jones. The service she has provided my family goes above and beyond what Ive ever encountered before. Ive been with verizon for over 20 years and she makes me glad Ive never switched to another company. Thank you so much Tamika!!!!

This review goes out to a Mr. Matthew Edge. He was extremely helpful when I called the store asking questions in regards to purchasing a phone for my daughter, and even more helpful in person when I went in the next day to purchase the device. My family and I will not shop at any other Verizon location other than the one here on Main St. in Hope Mills. If Matthew ever relocates to another Verizon store, we will follow him there, excellent salesman! Give this man a raise and tell him thank you so much for taking care of me and my family.Amy Lang

Verizon store on Main Street-- I cant say enough good things about the customer service at this store ! I came in after having a horrible experience at a different store and was already expecting the worst. I was immediately seen and helped by Tammy Burgart. She was an Angel! The process took several hours. There were many many setbacks that could have been frustrating but her helpfulness and friendliness made the time go by to the point where I was actually enjoying myself. Friendliness aside, she was able to transfer me back to an iPhone and made sure all of my pictures were transferred as well (something the employee at the previous store said she couldnt do). She followed up with me afterwards to make sure everything was still going good. I HIGHLY recommend this store and ask for Tammy if you go! (though all the other employees seemed helpful as well).

Great experience here. Daryl helped me get my new phone and transferred everything over perfectly. He knows his stuff and is a total sweetheart! Cellular sales is very lucky to have him on staff!

Allen Hinson, our sales representative, was amazing and made sure we had everything we needed before we left. He took time to answer all of our questions. He made sure everything was connected and functional. He was patient and helpful.

This was a great experience!! So much better than the lumberton store! The service here was excellent! Shawna was wonderful to us and very helpful!

Excellent service informative and not pushy perhaps the best service I have ever received from a Verizon store hands down thanks Allen Hinson for all the help.

Very satisfied with the customer service, Allen Hinson was both professional and personable. Would highly recommend this place for anyone looking to pick up a new phone.

Stacey Sutton was great. Answer all questions. Super friendly. You have a great staff

Waited for an hour until hold. Did not get what I can in for fixed.

We have used them numerous time on trading and upgrading phones. The representative are very professional and helpful.

I came in for an Apple Watch and Allen was very happy to help. His professionalism was nothing short of fantastic and I definitely will be back

Very pleasant and professional experience. Our Verizon associate Daryl was very knowledgeable and helpful.

Had an awesome experience here! Lanette greeted us soon as I walked in the door. She answered any questions I had and was so helpful and sweet!!!!! Would come back and see her anytime for any other concerns!

Went to this location thinking all this time that it was an actual Verizon store, until it came time to buy iPhone 11s for my wife and daughter. They charged us an extra $200 (100 for each phone) over the actual online price the Verizon website was asking for. Come to find out, if we would have went with the 24 month payment plan, and not buy the phones up front, we would have paid $699 instead of $810 each phone. That’s what we were told and it didn’t make sense, and it didn’t make sense to the Verizon rep that I talked to on the phone about it.I would recommend that Verizon customers steer clear of this business. It’s disgusting that they got away with tacking on an extra $100 - as if you’re being penalized for paying for the items up front.

Brian is very responsive to my request. He went out of his way to find us the best solution to my problem. I recommend him to everyone!

I must have a bad streak with Verizon stores or something because I just went to the Skibo location and this place was terrible with customers. I’m not waiting all day just to get my phone screen fixed! 20 other people infront of us with employees taking forever with other customers, and another employee just watching everything! Come on, you all can do better than this.

Our salesman Mr Allen was fantastic, funny, conversational, fast and very helpful and he was willing to help us when he was about to clock out and his day was over but he assisted us with no hesitation. Id reefer this man to anyone with verizon, and feel he needs a raise!!!! Thank u Allen. Ur awsome.

If I could give 0 stars I would.. we waited 30 minutes for help one employee walked out and did not acknowledge us then another employee finished up and just sat at her station without saying anything. We know everyone is busy however it would have been nice to be acknowledged that we were there.

Excellence customer service

Good customer service

Shoutout to my mans BRIAN for getting me right with the 12 pro! Hands down you the best their!

David helped me and he was great! Very professional and very helpful! If you are looking into getting a new phone definitely ask for him!!!

Tomika is the most amazing salesperson ever!

I was so good serve i love that place. My favorite store to buy from Verizon ❤

Worst experience I have ever had with Verizon I will never go to this location again. Some of their workers need to be fired or trained again. Worst customer service I’ve ever had.

Went to the Hope Mills NC store yesterday. Brian was very good helping us old folks with two new Iphone purchases. He transfered everything from our old phones to the new phones.He even gave us his number and told us to call him if we had more questions.This was great service that you wont find at a company store or verizon customer service. Thanks again Brian.

My husband and I went in yesterday to upgrade our phones (finally). We were greeted promptly and it was the quickest, most efficient trip. I forget her name but the brunette woman helped us and brought out the phones for us to hold, gave us honest customer thoughts and reviews, helped with initial installation and purchase and discounts we could take advantage of. I cant remember a trip to the phone store that was that easy, quick and helpful. NO other store told us the discounts that were offered. She was patient with our questions and I felt great when we left. This was also the largest store I have ever been in. Recommend a visit!

They have terrible customer service here. Don’t waste your time or money and you’ll have a lot less stress in your day.

As you can see I’m kinda in the middle of the road here. This is my go to store; Stacey Sutton is absolutely second to none, so I continue to return as well as recommend this location to family and friends—so service is great. Now, I’ve been to this location a few times, and even I, an avid heat lover will tell you that the A/C in this unit or whatever it is must be on its last leg, which really sucks for the people that work there—though they are amazing; it’s just too got damn hot 🥵 in there. I only say this because this was the case last year as well when I went in to upgrade—good thing Stacey Sutton is so nice, but enough is enough—Seriously; fix the A/C!!! I just don’t get it. It’s going to be a scorcher this summer and I wouldn’t even leave my dog there with the A/C giving out like that. Increase your bottom-line—the customer service is there, now let’s try a little climate control for the icing on the cake—seriously, who does that? Not AT&T 😉

Total Scam. Contacted Verizon Wireless and confirmed SIM cards are free of charge. This store charges $20 for a sim card when any other store I have ever been to will give you one for your new phone. The store clerk stated that they had been selling SIM cards since he started working there 6 years ago. Reported to Verizon HQ.

After a frustrating day with no phone I walked in and Allen Hinson saved the day! He even stayed past his clock out time to help get me squared away!

Family friendly, understanding, and providing solutions to meet your needs. Stacy Sutton knocks it out the park each time we come in to purchase or modify the family plan. Hope Mills has a awesome store.

I am a family dollar associate at the hope mills location. we sell Verizon prepaid phones and cards. But once we sell these items there is nothing we can do with them it is suppose to be up to Verizon to help the customers! But yet i have spent the last three days trying to help people get their phones working when Verizon says sorry nothing we can do about it!!!! This is pathetic!!! save yourself some money and just go to cricket wireless they are at least helpful!

The location is a little hard to get into and is well worth the navigation. quick, fast, friendly, and reliable service all under one roof. Love the location. wish they would take a lesson from their book and teach the others how to handle customers.

If you need the new Galaxy Note 9 or any help with Verizon service. Go see Brian Currie @ the Hope Mills location. Ive been a Verizon customer for more than fifteen years and Ive had every smart device made. Brian is very knowledgeable and has always accessible to take care of all my cellphone needs. Trust me when I tell you that he will help you find the right phone and plan for you and your family.

Very helpful and patient

Daryl waited on my mother and myself. My mom knows very little about a smart phone. U..S. Cellular made her feel stupid and did not help her at all. Daryl took up a lot of time helping my mom feel comfortable when she left and even after we got home we had to keep bothering Daryl with questions and he continued to help us. If you want good customer service ask for Daryl. We need more people like Daryl in customer service.Thanks Daryl,From the two “crazy and confused women”,Renee and Marjorie

Lallette Johnson was great. Go see her for your phone needs

Amazing service. John M went above and beyond the call of duty to help correct a Black Friday conundrum between Samsung and Verizon. After 4 days and several conversations between the two companies, John was able to resolve our issue (after an hour and twenty-seven minute phone call with Samsung.) Five stars is not adequate... we give 10 stars! Thanks John!

Came in looking for a new phone, walked out with one same day. Very satisfied with the staff

Asides from the stereotypical sales people they treat you right here. Decent plan, decent phone, decent service. No real complaints.

I had Lauren Couture help me out and she was quick and knew all the products. She wasnt pushy either but was very informative which made me much more confident in what I was buying. She told me to contact her anytime if I had any questions or concerns and also broke down my bill so I know what each charge is and why so I wouldnt be surprised by anything. If your looking at getting on the best network I strongly suggest talking to Lauren as she has all the answers and will negate any concerns you have. Very good experience and Im glad I decided to work with her.

I just switched from sprint to Verizon. Steven was wonderful to work with. He set me up with a new phone and when I had issues with it and came back an hour later (I’m an idiot and couldn’t figure the thing out) he walked me thorough it and fixed my issue. That dude deserves a raise *wink wink*

Brian Currie was my salesman when I bought my daughter’s phone. He was very personable and knowledgeable of all the services. I’ve recommended him to my family and friends. He certainly has a loyal customer in me. Thank you for all your help!

Great service! Best we have ever experienced! Gave valuable information that is saving us money and EXPANDED our phone capabilities! Thank you for your patience Brian!

All staff have always been very helpful. Stacey assisted me at my most recent visit to purchase an iwatch. She had me up and running in record time.

I came into the Verizon Store in Spout Springs, NC.. what excellent service I received from Tasey...Indeed awesome and so helpful; Michele friendly and helpful and Ana excellent spirit and so attentive to my needs. Thanks for employing such priceless remarkable employees to service the needs of the community!

Kyhanna was so wonderful. The second I walked in, she welcomed me with a smile! She was patient in explaining to me how to work my new phone and even helped set it up and told me what to do when I got home. She explained everything to me until I understood. She’s an asset to the company!

John M was outstanding. He took his time and explained, like really detailed his explanation to help me understand and walk away comfortable with my plan and bill.

Wonderful customer service, great atmosphere, and very honest and helpful employees. Every time I visit I get the help Ive needed and so much more. Just want to say Thanks again to Brian, for being my go-to tech guy. I will be recommending this location to family and friends! Way to go!

I had great service from Stacy she was wonderful fast and efficient if you need your phone or cap figure out something Stacy is place to go she is on top of it

Ive purchased two phones from Verizon in the past year and I have to say that both times it was a pleasure! I was lucky enough to get the same salesperson both times! Daryl Walker is absolutely the best! He made the process so easy, answered all my questions and helped me get the best phone for me. Thanks Daryl!

The store has a fresh clean feel to it and the atmosphere is very welcoming. Mrs. Gina was more than helpful, answering every question and making sure my concerns/requests were taken care of. She pointed me in the direction of a phone that matched what I wanted and would suit my needs!

David is the best at the Hope Mills store!!!

I have ALWAYS had a bad experience at any cell phone store that I have ever been to. I was referred to sales rep Shanna Parrish at the Hope Mills Location and I must say that I have never received such good customer service as I have with her. I made an appointment on my first visit and didnt have to wait. She was very nice and went above and beyond to help my husband and I every way that she possibly could. Anytime we have a concern now--she is always so very helpful!

The sales associate was very knowledgeable and patient. One of the best experiences Ive had with a Verizon associate.

Tamika Jones is an awesome sales representative she has helped me numerous times with getting a phone also she is there there to answer all my questions anytime. I’m very impressed and satisfied with with her customer service she doesn’t rush she makes sure that you understand everything before ending the appointment.

Went in to get two new phones and was out quicker than weve ever been. Darrell was such a big help and super funny! Best visit weve ever had at this location.

Joe, in the Hope Mills, NC store is the best Verizon rep ever!! Courteous, professional, extremely product knowledgeable! I went in there to get one phone & came out with 3! This guy was awesome. It was a pleasure to work with him!!

Was thinking about switching from At&t to Verizon and decided to swing by this location to see what they can offer. Walking in with my daughter we were immediately greeted by Tamika. It was an absolute pleasure working with her as she easily broke down all the entitlements, discounts, prices, payments etc I would be expecting. Not once did I feel pressured or steered into a direction I did not want to go. She was very kind to me and my daughters and just made the whole experience fun and smooth. As stressful as it was with a sick daughter, the cost of switching over and prices of the phones, myself and my daughter walked out with brand new IPhones XR with no regrets. Thanks Tamika you definitely deserve a raise!

I had a great experience at Verizon recently. Stacy was a great salesperson who answered all of questions. I purchased the new iPhone XS and I’m loving it!

Not helpful today.

Mike Liles at the Hope Mills Verizon Store is our family’s go to person for cell phones. Recently, while vacationing at the beach, I called to make an appointment to upgrade to an iPhone 8plus the next time I was in Hope Mills. Mike mentioned he was on a family vacation at a neighboring beach and offered to meet us at the Shallotte Verizon Store to discuss a new phone. Who does that? Mike explained the “tech stuff” and made the sign-up process uncomplicated. Love my new phone and highly recommend you give Mike a call!

Gina Piers is the best!!! My husband and i needed help merging our accounts after we got married. We had extenuating circumstances which made us really dread the idea of going in to get it done, but Gina made us very comfortable during the whole process. She answered all of our questions and made sure we had everything we needed when we left. I will always look for her when I need help with our phones or accounts again.

Bad customer service from staff and management. Unprofessional. I tried getting my issues addressed for weeks and still no resolve. The are very careless and dishonest.