Natalie and Kayla were exceptional Verizon Sales reps. The were professional, patient and so very knowledgeable of the apple phone products. There was an issue with ordering my phone which tested all of our patiences but Natalie and Kayla were claim and apologetic. Everything worked out! Thank you! I am really enjoying my new 12 pro max!

Matt and Krystal were wonderful. I was making changes with six phones and they helped me with everything. Great experience.

Very pleased. Swapped phones during a deal (ends 7-21-21) and got my phone (Samsung 21) for free. Only there long enough for Alex to swap apps from old to new. Pleasant conversation and store well maintained and clean.

The store was clean and well stocked. The entire staff was polite and helpful. A big shout out to the manager Matt Hardee for making the entire experience a positive one - a first for me when dealing with cell phone sales. We got our new phones and a great deal!

I would give my kidney to the people that work here. I recently had to replace my iPhone X because it stopped working randomly. I initially booked an appointment with the geek squad at Best Buy to see if they could help me fix it. After two hours of trying to reset my phone, it was deemed unusable. I was then passed along to the iPhone specialist at Best Buy where they were trying to find me a new phone. I didn’t care much about getting a new phone I was due for an upgrade. I was more worried about not being able to get into my cloud which had to be verified by the phone that was now deemed unusable!!! so after circling with Best Buy for a grand total of four hours I decided to go to the Verizon. Long story short they assured me that they could set me up with a new phone and would be able to retrieve everything from my cloud and that’s what they did, in less than 40 minutes at that! I’m very grateful! that has been the best customer service experience I’ve had in a while.

Queshon Chance was excellent. Informed and friendly ( and patient!). Store atmosphere was great

Assistant manager Chris helped from start to finish. I needed TLC due to concern I had about upgrading and changing phones as I did not want to lose saved voicemails from my Mother who died 2 years ago. Chris and his colleague were very attentive to customers. I plan on keeping the Greenville Blvd/Charles Blvd store as my ONLY store. Chris saved me from making a trip to the Apple store inRaleigh today. Grateful and 5 Stars!!!

The service was AMAZINGGGG! Natalie was perfect if you come ask for NATALIEE!!! She needs a raise

Well I needed help with my 6s and I was gently led to the realization that it was my old phone. It was a kind burial of the idea that it would work forever. I also did not what to buy the more expensive phones. So I was introduced to the SE. Never had heard of it and ended up buying it. So happy I had suck clear and kind help. Phones are such a personal part of our lives so it was nice to have a less trauma transition. Thank you very much.

Very helpful in person but the website wasn’t much help beforehand

Queshon is the absolute best! He made everything easy and was so extremely helpful throughout the process of upgrading 3 phones.

Thank you Matt for helping me understand everything and being very respectful and there is always a professional atmosphere. Best of all they have patience which is a good thing when it comes to dealing with someone like me. Never have I had a bad experience in this Verizon. Thank you for everything you guys and ladies do for my wife and I.

They are always polite I have never had a bad experience with the staff at this location!

Very friendly location, Matthew H was very friendly and knowledgeable about the product that I needed. He streamlined the whole process and even took the time to set my phone up for me. I’ll definitely return to this location for my future needs!

Matt was knowledgeable, personable and courteous. Good visit!

Always have a great experience at this store. Honest employees, especially Queshon. He always makes sure I get what I want for the best price.

This store is always ready to help!

Natalie was amazing and made a transaction I normally dread (upgrading my phone) a very enjoyable one! She was fantastic to work with and very knowledgeable and she answered all of our questions, some of which we didn’t even think to ask! I highly recommend Natalie for all your phone needs! Couldn’t have had a better experience!

The person was unfriendly. Was not that pleasant. Wont be going back to that store. Bad vibes from him.

Very easy to work with. Great deals and customer service.

Excellent experience! Chris did a wonderful job for me and helping me select my upgrade. He made sure I got the best deal at the best pricing with the best service. Highly recommend this location for all your cellular needs including accessories.

They went above and beyond to be helpful. Very personable and I DID NOT HAVE A WAIT. THAT is huge for me. I even had to return ( my fault) but they again... took care of me!! Would not hesitate to go here again!!

Such a wonderful place! Excellent customer service. I had a horrible experience with Verizon both on chat and on the phone. I finally went into this store on the verge of tears. Krystal and Matt were phenomenal! Krystal was so patient and helped me through the whole ordeal! It took hours to get everything right. She even stayed an hour after she was supposed to leave to make sure everything was taken care of. This is now the only store I will visit when I have any phone needs!!

Natalie was awesome as always thanks for the help. She got my new cover on and thankfully the cracks where just to the old cover. Fast and prompt service she took care of me.

I normally go to the Corporate Store, however they were closed. Alex, Chris, and Matt were all great! Thanks for helping me with everything!

Alex was a terrific help! I was having eight mental breakdowns when I came in and I left with a brand new phone feeling more zen than Buddha! Very appreciative of their help today and great customer service! You rock Alex!

Don’t bother with curbside pick up, it doesn’t actually alert the people inside you’re waiting. BUT after waiting 15 minutes outside, I did receive wonderful service inside. The person who was helping me was very knowledgeable and very friendly which made the experience of picking up my phones very easy. Based on my experience I would highly recommend this store, just know you’re gonna have to go inside.

Alex was great! He answered all of my questions. I love Verizon and finally got my fiancé to service with them. Over all a great experience.

Krystal in Greenville, NC is AWESOME! She heard my complicated needs (complicated to me 😆) and solved the problem so quickly that I was blown away!Her professionalism is top notch and I saw her genuine leadership step up. She made me a very happy Verizon customer!

Well when i first walked in, everyone greeted me, not just the person who serviced me. it was a very pleasant experience because it wasnt like i was just there to get help and it was strictly business. the people were very nice and made sure that i had everything i needed, we even shared a few laughs.

Alex went above and beyond to get me in prepaid phone. Probably had better things to do. That experience will get me back to get better phone on contract. Great customer service

Good people professional In-N-Out

Had an awesome experience with upgrading my phone here. The staff was incredibly friendly and helpful, I worked with Natalie. She ensured all my questions were answered before I left. I didn’t feel pressured or rushed & the entire process went smoothly!

First time at this location. Had a quick & pain free experience getting my new phone activated. Alex was great! Will be going back for all my Verizon needs. 👍

Krystal was awesome. Very helpful and very professional. Will make that location my primary place of service while I am in Greenville.

Alex is always super nice and helpful with everything! He was engaging and helped us get the best pricing for our new phones.

My experience was amazing! They were busy but were able to assist me and get me out quickly.

Alex was awesome to work with! Great folks, I highly recommend. Large company that has not lost its home town feel.

Such a weird experience at this store. I have a Verizon plan and needed a new phone, the guy literally said he couldnt sell me a phone and to go to best buy.

The staff was very friendly & professional! Only there for a few min. But felt very comfortable!Satisfied customer

Alex was awesome and helped get my Iphone SE2020 data transferred with new transfer app. Very patient and understood my situation from November when Verizon Coroporate store refused to help. Cant say enough kudos to him and this store.

Alex made getting a new phone here quick & easy! No complaints!

Natalie was super cool and was very helpful with finding the perfect phone for me. She took her time and very nice !!!

Alex at Verizon on Charles and Greenville Blvd provided prompt and courteous service. He is very knowledgeable about the products and services. Always a pleasure to work with him.

They are awesome. It is stressful to have communication problems. They were helpful, knowledgeable, and patient. They turned a negative into a positive. I would recommend this location to everyone.

Natalie and Alex were fantastic they got me in and out of the store in a time crunch. Thanks guys.

It a amazing place with very good, well mannered customer service, they love to help any and everyone that they can

Alex was extremely helpful. Very outgoing person, felt like he cared & wasn’t just trying to get a sale!! Thank you Alex!!!

Employees were friendly and knowledgeable. Sales space was well-kept and clean. In-and-out pretty quick with new phone. Would definitely recommend.Also, as a side note for any who are hesitant because they are an authorized retailer, rather than a corporate store - dont be spooked off by that. Ive been to two corporate Verizon stores in Greenville and I honestly liked the Victra authorized retailer for Verizon better. Its basically the same thing as a normal Verizon store, its just owned by someone other than Verizon, from what I understand. Anyways...I had a great experience with them, so go check em out!

Had a unique problem with my phone which they never encountered before. They stuck with it until it was fixed. Thanks guys

Unbelievable help today. My daughter and I got new phones. He showed me all kinds of tricks and how to set it up. Probably one of my best experiences ever at varaze and.

Alex made my experience of getting a new phone so much more pleasant than anticipated. Very friendly and knowledgeable. Will let everyone I know where to go now!

Fast and knowledgeable service. Super nice as well!

Natalie was absolutely amazing!! She answered every question I had and made the whole experience great! The transferring of information from one phone to the other took awhile but she helped the time pass quickly. My whole experience was fantastic and I will definitely go back to this store for any other issues or products I need!

Very kind and patient with me, best experience I have had with a cell phone carrier store.

His professionalism was knowledge and exemplary. He was also personable and friendly plus answered all my questions and concerns about migrating to a new phone

Christopher was very helpful and courteous during my visit to the store. I would recommend anyone that needs help with anything from Verizon to stop in the store on Greenville blvd and Charles blvd and ask for him. He was so nice and knowledgeable and didn’t try to make you buy extra products that usually happens when you go to a store. He set up my new phone and showed me how it works. Thank you for your help 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Chris was very helpful and knowledgeable about the phones I was interested in. This is the location I will choose in the future.

Alex Was Very Nice And Generous And Greeted Me With Such Positive Vibes Helped Me Right Away ❤️😊

Easy and quick in and out. Great people to deal with.

Thank you Alex for helping me out today upgrading my phone. Alex was very friendly and knew what he was doing. Alex also greeted every guest that walked in the door. Im happy about my new phone and I appreciate Alex for all the help.

Alex was very knowledgeable and knew what he was doing! It was a great !

Natalie was amazing. I came in did my research looking for what was best. Had issues with customer support she stayed on the phone and made it right. the whole team in there was awesome friendly but Natalie definitely took care of me for what I was needing left with a new phone and plan and was satisfied with everything

Had a wonderful experience there. Omar was a great help and very knowledgeable on all of the products and services. Will highly recommend this store to anyone and would recommend they see Omar when they go. Chris was also a very big help in my decision. Thank you for every guys can’t wait to see you again for other products.

Casey took almost two hours with me to switch over to my plan, the whole team there was so polite and welcoming! Truly the best Verizon in Greenville and I will always go to this location when I need something! Can’t say anymore great things about this store!!

Matt and Casey were super friendly and extremely helpful! I would definitely recommend this Verizon location!!!

I received help from a wonderful employee by the name of Casey. She was very helpful the entire process. I was able to walk out with a new phone and Apple Watch. She was very nice and helpful and does a wonderful job at what she does. Thank you Casey!!!!

Alex was super chill and personable, and extremely well-practiced in his job. 11/10, would return to this store location to do business again.

Matt was really helpful and very nice! I could not be more happy with the service that he provided me. It is because of this level of customer service that we have remained loyal to this location!

Verizon on Greenville Blvd. has always been a good experience. Service was friendly and quick.

Natalie was helpful. Kind & very knowledgeable about the product. She is definitely customer oriented.

I went in the store on the corner of Greenville blvd and Charles blvd with the intent of changing providers from Sprint to Verizon. There were no other customers in the store but no one asked if I needed any help. There was one female employee sitting with her head laying on the counter. When i approached her to tell her I was thinking about switching from Sprint but I was worried about not being able to keep my phone number and worried about getting out of my Sprint contract 2 months early. She didnt address either of those questions. Instead she told me about their current specials for new customers.I asked for some information to take home so I could think over my options. She seemed annoyed by the request. Then she got a sheet of paper and wrote down two dollar amounts with no titles or headers to tell me what the two different dollar amounts meant. She handed me the paper, I took it, laughed because it was so ridiculous, and then left the store.If she had been more helpful it was very likely I would have switched that day. There was one other employee behind the big counter who heard and witnessed my interaction with the female worker but did not intervene or try to answer questions she dismissed. Its been about a week now and Im still with Sprint. This was not a good introduction to Verizon for a potential new customer.

Natalie is awesome. She gave excellent service with a smile, even when the issues were difficult. She had good support from the rest of the team when needed. I highly recommend Victra Greenville!

Went into Verizon and was helped by Natalie. She was amazing. Very helpful and made it easy for me to understand what exactly I would be paying for after going over several different phones and plans with me before helping me pick out the one that would work best for me. Overall best experience I have ever had going into a phone store.

Casey and the whole staff always strive to be helpful, friendly and follow safety measures for their customers. It is a pleasure to visit their LOCATION.

Great experience I had w/representative Alex today. They go above and beyond to find the best deals and plans. I highly recommend this location to everyone.

The service was quick and friendly. I also got a deal on an accessory and you can’t beat saving money. Loved it😍

Great service

Best Verizon experience I have ever had!Natalie and Alex did an amazing job teaching me how to use my new Samsung phone after having an Apple for 9 years. Thanks to you both!

We have always received great customer service here!

They helped me out with a new phone. The only thing I dont like is he said that I have a sensor on the front of my phone that I can see every time I look at it. Even if I am looking at some thing else.

I love her. She makes my day every time I interact with her

Great Guy! Very informative

Omar and Matt were awesome! They have the best customer service in Greenville. This is the reason I don’t go to the corporate office location down the road!

Associates we polite and attentive to the customers.

I tried for two hours to get some thing done online and over the phone and when I had enough of trying with that I went to my local store and they took care of me in and out in 5 minutes

I’m VV not a guy who gets blown away by service very easy because, I believe that should be the norm but, Alex and your team at the store just provided some of the most comfortable and easy transactions I’ve ever had.Your store by far beats the local corporate store and any other store in town It feels just right.

I love the store energy!

I went to this store for help with my pixel 4 that just stopped working all of a sudden. The guy didnt even look up my account or ask for any information about my phone. He literally told me to go across the street to uBreakifix. I thought I paid version over $200 a month for their services, not the random place across the way.

She was the best. Very professional, knowledge, polite. Could not have asked for anybody better. Would highly recommend her.

Casey helped me ! She was fantastic, I came in with a badly working older phone and after looking at my options I was able to walk out with my ipad connected to my plan for data, and an iphone 11 pro max! I am so happy with the service I received today that its unreal. They bundled everything for me and even put on the screen protector for me ! ! !

Alex was SO helpful and nice. I expected the process to take forever when getting a new phone but that wasn’t the case. Quick and easy experience.

Terrible customer service. Went in trying to switch from at&t and when I asked about the prepaid plans they just didn’t really answer my questions. The girl there kept saying oh I don’t know. Oh I’m not sure. Then asked two employees there also and were completely lost. I wanted to know what was included in the prepaid plans example international calling and txt. She could have easily said I don’t know but let me find out for you. She was not resourceful. Didn’t even try to help me. Not helpful at all. Wish I could give 0 stars

Natalie and Matt are awesome! Outstanding customer service. Helped me with my many many questions. :) Natalie was so patient. Will definitely recommend this store to family and friends

Good customers service

Natalie and Omar were amazing help when it came to questions about switching from prepaid to a contract. They were very friendly and didnt even get aggravated with all of my questions and back tracking during the entire process! Definitely recommend this Verizon if youre in the Greenville area!

Fast and friendly service during pick up

Omar is an amazing representative. So helpful and courteous!!

Christopher was very helpful and very patient. Clean atmosphere and helped me get my bill to the best price and plan that works for my family. Thank you!

I enjoyed my visit ..we laughed about my old phone and he help me pick out a great phone and accessories for it