I came in on a Saturday because my phone started acting up, they were busy but incredibly efficient with the check in & made sure everyone was acknowledged! I worked with Peter and he was AWESOME! Great customer service 11/10! Thank you Peter and Ty for making my stressful situation enjoyable & fun!!

These people had no clue at all what they where doing my sister was updating her phone from IOS 14.7 to IOS 15 and it Bricked the phones OS and they said with-out a doubt it was un-salvageable and tricked my mother into buying a brand new phone for no reason. Thankfully she kept the phone. When she came home I plugged it into my PC and flashed a version of IOS 14.7 (the last working version) and it worked just fine first try. Not to mention their was 5 groups ahead of us and 3/5 employees where on their personal phones. In conclusion, the staff had no clue what they where doing theyll trick you into getting a phone when you dont need to. I would give 0 stars if I could this is ridiculous.

Ken, was so professional and helpful in getting my Cleaner phone. I really appreciate professional accurate assistance! He was just awesome!!

I love the customer service that goes on in there they do their job and don’t have attitudes with what they do it seems like they love what they do Which is so enjoyable to see humble people

The young man who waited on me was very helpful and knowledgeable and did all for me that he could.

Had a wonderful experience today with Tameka Peay! She was able to assist me with a new phone and get me all set up while on my lunch break. Would definitely recommend working with her.

My recent experience with Verizon was horrible, Im a new customer and Im already dissatisfied with this store. Then customer service was disgusting, the dudes there werent willing to help or release my phone but was really quick to cancel the order and redo the order without validation of who I was and who my sister is but THEY COULDNT RELEASE MY PHONE WITHOUT MY SISTER DEBIT CARD!!!!!! theyre money hungry and only in it for the commission. Once the dude and the manger realized I wasnt gonna cancel and replace the order they both including the manager walked away rudely and was talking about us. Which I clearly heard... This is no way to build a rapport with your customer...

The people there are just so slow nobodys in a hurry to get nothing done just standing around twinkle in their fingers like they have nothing else to do my people standing in line

Ken was INCREDIBLY rude & unhelpful. Would not recommend using this particular store. If you hate your job that much maybe consider making some life changes.

Absolutely wish I could give 0 stars!The store reps are absolutely rude and only in it for COMMISSION!DO NOT USE THE PICK UP IN STORE OPTION FOR SOMEON THEY MAKE UP RULES AS THEY GO!APPARENTLY THEY HAD SOOOOO MANY ISSUES WITH FRAUD, THEY NOW NEED THE CARD WITH ID, EVEN IF LISTED ON THE ACCOUNT AS ACCOUNT MANAGER.You wont get anywhere speaking to the store manager bc he’s gonna ask you to cancel your order and reorder with the crooks in the store solely for the commission. THEY WERENT WILLING TO RECEIVE MY INFORMATION VIAL EMAIL BUT THEY WHERE GUG-HO TO CANCEL MY ONLINE ORDER AND REPROCESS ORDER IN STORE! ( STILL ALL OVER THE PHONE AND WITHOUT GIVING INFORMATION ON WHO I AM *CROOKS* I HAD TO CANCEL A PERFECTLY GOOD ORDER AND NOW WILL MISS OUT ON THE PROMOTION OFFERED BECAUSE THEY WOULD NOT RELEASE THE DEVICE, I ORDERED FOR MY SISTER AS A GIFT!Order your phone online and have shipped to you to avoid the HEADACHES FROM THE STORE. THEYRE LIARS N CROOKS!

Friendly staff. Service is good in the city but isnt great out in the country

Not cooperating wouldnt install screen saver or help set up. Sent to Best Buy to get help.

Very helpful staff

My roommate & I have had accounts/contracts with Verizon for over 5 years, always up to date & paid in full on time. I have had to replace my phone on several occasions & have not had any problems or complaints in doing so.However, my roommates phone shattered this morning & he went to this location to get a new phone & was told they could not help him because he didnt know the pin. Weve never had to utilize the pin in the past so naturally, we have no idea what it is. The other option she offered was to send a verifying text to his phone but his screen was shattered so, again, not an option!How is it that you can actively have an account with a company, be in very good standing and they decline to assist you because they cannot access your account when you are standing right in front of them, ID available (which is all weve needed in the past), ready to make another significant purchase & pay whatever is !?As of right now, he does not have a phone because they refused to help him when he is the primary on the account! I would love to know what exactly he has to do to acquire customer service & to replace his phone as we are now paying for service we cannot utilize??

Came in this place two time. First time they didnt have the phones we wanted. The second time I had a problem with my brand new service and I came in here and the guy argued with me, over and over, trying to convince me that what was on paper on my bill was fine...it wasnt. 5 minutes on the phone with customer service and they agreed with me and fixed the problem. To be fair, the other two people here were nice, but the one guy needs to find new employment.

Rude sales staff and poor selling ethics by trying to sell products on lies or misleading information.

Chris handled a new phone issue for my son who lives there and I (who lives away) today and was so helpful. He went above and beyond and stayed late to help get my son what he needed. If youre going, ask for Chris!

They need better customer services up here, I got all my cell phones needs met at the Verizon Store in Savannah Ga while I was there . The store here don’t even try answer your questions or see if they could do anything. SMH

I showed up to this location and asked DONICA GARRETT, store manager (General Manager) to assist me with paying an outstanding $1000.00 bill. Furthermore I was trying to BUY a 1500.00 dollar phone and start a new plan. DONICA told me I was “wasting her time.” We began arguing, wherein I asked her repeatedly to simply “look up my name, and let’s go from there.” Donica replied with a hard NO. “You are wasting my time, sir.” I was appalled. SO...I went to a DIFFERENT Verizon location (4411 east 10th street) and not only did the rep there help me, I waited over an hour (because of COVID) and it was one of the most pleasant experiences I’ve ever had buying/setting up a phone. The reps name is ABE. He was top notch. I advise everyone to go to the 10th street location (near the new Walmart) instead of this location (305 Greenville blvd se).UPDATE: I returned the next day to get DONICA GARRETT’s info...(I didn’t have it one incident 1) and when I walked in, Iasked her if the info on her business card was correct, to which she replied “IS THAT WHAT IT SAYS!?”” After this..she informed me I had no further business with them, which was false. This store is the closest store to my home. I have done business here for years. I was INFACT trying to apologize if I was aggravated, and purchase a case for my new iPhone 12 pro max AND inquire about wireless charging options. DONICA threatened to call the cops on me, without giving me any chance to say what my further business was. I gave this location a second chance and it failed. And a gentleman with a Cane assured me DONICA would not EVER get fired. AVOID THIS STORE. Try another store first, or go with a different carrier.

Queshon, is the man!!! He explained everything thoroughly and was patient. He got me taken care of with a new phone and plan all within 30-40 mins.

Very nice staff and preffesional staff! Definently the place to go to switch over to Verizon!

Eric is the manager and runs this store with efficiency and customer service unmatched ANYWHERE else. My wife and I always have our questions answered and issues resolved promptly and professionally. Highly recommended!

Awful experience. The staff is not only visibly angry but they also have no idea what they are doing. I walked in ready to change providers and buy a phone but ended up leaving after 10 confusing minutes. The woman working the door borders on abusive. The woman attempting to help me needs extensive training. I think someone from corporate needs to pop in on these people before they lose customers.

Limited supply. No accessories worth mentioning for the latest gear. Shame

Eric always does a wonderful job of upgrading my products and very educated about the products and how they work. He recognizes and acknowledges the clients. Very efficient and organized.

Always willing to help me when I go in the store. Please keep in mind everywhere you go its going to be something and somebody thats going to have a attitude I learned a long time ago.. but every time I call or go in the store they are more than willing to help me out and my phone is 100% good even when Im driving also keep in mind you going to get one spot with phone is going to drop a call ....trust me on that

Originally I posted a 5 star review. However, I went in there this evening because my screen protector needs to be replaced. As I walk up to the door, a rather large man with a cane stopped me from coming in, so I scheduled an appointment. I told him I needed warranty information, in order to get my screen protector replaced through zagg.. so he goes behind the counter, and he asks the other employees working there.. Since when does zagg require warranty information? He was very condescending. I have spent well over $5,000 in that store, and all I needed was a screen protector, which I was told could be replaced in store if anything happened to it. I walked out because the customer service in that place has seriously gone down. I wound up having to order a new screen protector through Amazon, because for some reason nobody can give me information about my original screen protector as to when it was purchased. From now on I will find other Verizon stores to go to or I will specifically order something online.

Eric and the crew always ALWAYS help me, without fail

Let’s just be honest. The best customer services is not with this company. They really don’t even have the best cellular service. I thought so like everyone else. I’ll just be honest. My money would be best spent with AT&T. I was with them first and wanted to shake it up, make the move to Verizon. The absolute worse decision ever made. My experience for the past 1.5 years is horrible. I will pay off each phone once I reach 2 years. I will pay for a phone for another 2 years or BYOD back to AT&T as soon as I can. If I didn’t care about my credit, I’d drop them right freaking now. They had my mother, who is fighting cancer, running place to place to get her phone fixed and issue is covered under manufacturer warranty. Manufacturer (Samsung) passing get back and forth between them and Verizon. You don’t give a care about your customers for real. Like any other company it’s about the money... and you’ll make more money being a reliable and moral company. This business is going down the same road as Sprint and the other dying cellular companies. U.S Cellular isn’t even all over the country and they’re better and more caring than this place. I’m appalled and the only reason the review is here is because unfortunately, your representatives can hang up the phone when you call customer service. Which by the way, they didn’t even answer. You could hear them pressing buttons as I waited on hold, listening to elevator music trying to get help or at least answers for my mother. This is garbage that you people get to get away with it. That girl, in this store, saw my mother hooked up to her chemo pump and still had her go place to place, just to end up going back to this location. Garbage, like I said.

Not a place for a quick in and out. My visit there was made better as I got a very nice and knowledgeable employee. Ask her if I could post her picture with a caption about her excellent service, she said no so I hope you can get someone as helpful when you visit there.

Ask for Dre! Polite and thorough customer service with an honest smile. I was buying two phones and he even talked to my wife over the phone to ensure we both understood how the process was working. We need more Dre and if Im in town again and need a phone Ill buy from him.

We stopped in this location not really expecting to find what we were looking but we actually did find something even better, fantastic service. The young gentleman that helped us saved us $60 in just a few short minutes with some great customer service. We didnt even have to wait like we usually do if we go to one of our other local locations like Rocky Mount and sometimes even in Tarboro. One of the best stores weve ever visited.

Very rude staff with very long wait times to be expected... There are two other nicer staffed and better operating Verizon stores extremely close by and I recommend you go to them instead.

Bad customer service

I love Verizon,,service,friendliness ♥️♥️♥️♥️

Wait forever.No one answered my questions. They acted like they were too busy to help me buy a phone. Very unfriendly. I walked out and went to Best Buy and bought a nee phone. Price was the same as Verizon but Best Buy had outstanding customer service and threw in s 32 inch high definition tv

One of the nicer Verizon stores Ive been to. Very helpful customer service, despite the wait. Its neat how they can connect your position in line to your phone.

Lack luster, came across as lazy. Went in seeking help but instead was told to call tech support & buzz off. They just couldnt be bothered to do very much

Quick professional service. No hassle. Real Verizon store (much nicer than my local franchise ...ie: not really Verizon just uses the sign)

I was waited on by a nice young man that could not help me with my questions. He referred me to the previous person that helped me saying she would have more information and could answer my questions. At that time I was told to call and given a number. No answers at all. It seems that I am in this office every month with questions.

Staff member pulled a bait and switch. Tried to sell me on one deal then when I was about to sign, informed me that the deal was not valid on what we chose together for my new phone and plan then tried to sell me on a phone that was on a deal, that I did not want. We followed up with cooperate. They did offer us a waived activation fee to try and correct the situation. Decided not to go with Verizon in the end.

Usually a little busy but great people working there. Verizon has the best service around as a nationwide carrier. Dont even try Sprint... garbage

Excellent service today. Eric was helpful knowledgeable and willing to follow up with us.

Super, super helpful. The store leader Lamar and another employee helped me out and they were amazing. I was in there for at least two hours, going over everything, getting my new phone, and just talking to them. They cut me an amazing deal and Im forever thankful!

The staff is friendly and exceedingly professional. They quickly sorted out a problem we had with a new phone pickup at another store. Highly recommend.

I was having a great experience with Mr. Dre learning about Verizon as I am an AT&T customer that came in with a friend. Mr. Dre did a wonderful job up selling product to me and my friend from a new $800ish iPhone 11 252g to a $100 starter bundle. As he went along I decided to look at an IPhone XR because he was impressing me and I wanted him to have more 1on1 with my buddy who was about to drop $1000 in product. The manager came over and ignored me with her lack of help and storage knowledge of the XR. Saying Mr. Dre had to help me even when he was busy with my friend(which I pointed out to her). She said it didn’t matter because I was with Dre and she walked off without helping me. The worst part is how rude she was when we came up to buy about $1000 in product. To the point where she called me a solicitor for telling our salesman how good he was and that a place down the road would be lucky to have him as they’re hiring right now. She went on to immaturely argue with us in front of all of the other customers. My friend couldn’t handle how she was treating us and we ended up leaving with nothing but the knowledge to take our $1000in business elsewhere. Which we did(we went to AT&T down the road).

Went to try a buy a phone for a gift for someone that has a Verizon account. They said they would not sell us phone unless we have an account with them too.

To all SAMSUNG GALAXY NOTE 10+ USERS. Even though you pay insurance for 17$ extra a month TOTAL protection. Verizon advertises cracked screens fixed for 29$, under that package. WHICH IT FALSE ADVERTISING. what they dont tell you is that the insurance does not pay for cracked sceens for the note 10 plus if you crack your screen on that phone model you will have to pay 250$ for a refurbished phone.

Laurie was able to restore my faith in Verizon we have 7 LG V 10 phones on our family account and 6 of the 7 have been stuck in boot loop. This has been a battle for over on and a half years and Laurie was the only one who actually got the job done. We now have 7 working phones.

It took three trips and 1/2 hour call to the main center to get an easy transition made. They need to get more training in this store. If it wasnt for the friendly lady that helped fix there mistakes from the main number of Verizon I would have changed providers.

Long wait but very helpful and great customer service!

I have to say, most of the issues with this location have to do completely with the runaround Verizon as a whole gives you. I was frustrated because the employee wasnt understanding what I needed and couldnt answer me why the Corporate office couldnt provide me with the documentation I needed but 24 hrs before I could print it from my account. I tried explaining I wasnt frustrated with that employee himself but the whole situation. Mind you my voice didnt get elevated and I wasnt angry. My voice did crack because I was upset. Another employee came over and explained the same thing and printed out the same thing the first had already given me. Neither of them listened to what I was saying. They directed me to customer support but wouldnt take into account that customer service told me to go to them.Some employees there do need some training with customer assistance. The day I went in to pay my last bill at the kiosk there was an elderly gentleman with his face nearly laying on the screen. He had glazed over eyes like he had cateracts. Two employees who were just talking didnt come over and ask if he needed help at all. I stood there and the older gentleman turned to me and asked for my help because he couldnt see the screen. Was really disappointed in the young men behind the counter who didnt bother to pay him any mind. That was my breaking point and made me leave Verizon for good.

Explained to Verizon employees what type of cell my mom had to have due to her type of disability. Purcahased the said cell and now Verizon will not give me a refund This makes the 2nd/ 3rd Verizon cell that I was assured by Verizon employees that would work for my mother. I am not SATISFIED..at All!

Justin was fantastic. Extremely helpful and took lots of time to help me get everything set up.

This store is the face for horrible customer service. Im sorry to say it like this but every single employee needs to be fired. The manager is horrible and her friends who she hired is a reflection on that. I avoid this store as much as possible. For this to be the corporate office this really makes the entire Verizon look horrible. I literally can have 30 verizon customers now who are willing to write about their horrible experiences there. For christ sake its an entire Facebook page abt this store and their horrible customer service. Soon as my contract is up in the summer Ill be going back to At&t along with my business

Dre the customer service gentleman was very helpful and courteous

Tameka was amazing if you need anything she is the person to see super nice, super helpful,

Went in to get a pixel XL and they were out. Staff was friendly and offered to order it for me, but I opted to just get the regular pixel. Overall I was greated with a friendly and fast service.

Phil is the best! Hes patient and provides great customer service. He helped me learn how to use my first smart phone. Thanks, Phil!

Ordered tablet on line went to pick up they had a gliche in system so they cancelled order told me to go on line and redo so I did still couldnt get my tablet didnt seem to have problems with other peoples orders sat there for 3 hours in the parking lot will not deal with them again didnt seem to want to help wanted me to pay for tablet again when it was already paid for the first time before they cancelled the order so I have ended up paying for tablet 3times getting it shipped be here Monday now 3to5 days before refund for the first two times not very happy with Greenville store will not deal with them again

Ive always had good experiences at this store. The employees working there are always patient and courteous with me, even when I read my bill wrong and come in to complain about it. The waits can long if you come in between 5 and 6 when everybodys getting off work, but otherwise Im seen almost immediately.

Verizon customer since they joined with Altell, good cell coverage- no complaints there.But!What’s the point of having this store if they can’t help you with anything? telling you to go home and call and settle your issues online or on the phone... and order your devices online too, because they don’t have them. They have no access to your billing issues either... okey-dokey...

Absolutely horrible!!! The lady rep. Never made eye contact with us, explained anything to us, took the time to work with us, and the 45 mins standing there with her she was working on something else. Then talked about another rep. Being in the top 2%of the company. It took so long with absolutely no conversation my wife and I walked out. As we did we did give her thanks in a polite way.

Better not go in thinking quick service!

Lied to about phone price and data service. Will never use your store or company again. You deserve zero stars. Cant see bill online, you refuse to print one when I come into store.

An associate offered to help me in less than 1 minute after I came into the store! I had what I needed and was leaving the parking lot in less than 5 minutes. Prompt courteous service! Wonderful!

Very knowledgeable staff. The wait for help is long. I gave it 3 stars because I had returned a charger that I had bou g ht the day before but it wasnt the one I needed so I returned it but the money was never credited back to my card. So if returning an item or buying an accessory make sure you keep your receipt and you check your account to be sure you get your money back.

Verizon used to be very helpful and informative, but over past couple years, seems like no one knows how to help you or just revert you to someone else.

Salesperson was incredibly helpful. Easy in and out purchase.

Went in to get another phone added to my account. Want there but about 20 mins. Great job with the staff there getting me in and out pretty quickly.

Excellent service, problem resolved

This store is no joke. The sales people know their product. They are not pushy. Eric was professional and multi-task to help me and other customers.

Thanks to Tameka, Jeremy and Shawn for helping replace my lost phone and recommending the tools I needed for my business to help me while I travel. Great teamwork today.

Friendly fast service. You can even make it more convenient and schedule online before going to store.

Best variety of phones!! Unlike other cell companies i can test the phones with their WiFi! Theyre very accommodating! 🤓👍

As always, it was easy and my issues were resolved

If you go to this store, go but avoid Eric Hazelton. Hell be all nice and answer all questions to get you to buy a phone. But as soon as cross the threshold going out. He dont know you anymore. Hes been actively avoiding my husband for the last week and we finally pinned him down and all he could say was call customer support!!!! Why bother giving out your card if you are not going to help with questions? I swear if we hadnt just started this service, wed switch to someone else. Never again.

Wonderful it has a a+ eating in my book because of it costumer service and the helpfulness of the employees they accept anyone as long as you are decent (wearing clothing INCLUDING SHOES PLEASE.and are great in giving deals to hard working downtrodden individuals like myself

We had an excellent experience with Justin...I recommend him to everyone!!

If it was possible to give less i would. I sat in their lobby for iver an hour and watched them help everyine else...... had a salesperson look me directly in the eye and completely ignore me. I wont be returning. Seriously considering contacting their corporate office.

Best cell phone service in america .

Busy but very helpful

They were busy so I had to wait a while. The sales person was knowledgeable & was able to get everything I wanted done.

Very friendly, helpful & professional employees. They try to get you to buy stuff you dont need & most of their goods & services are expensive.

Not good

Screen protector was nice. Now its cracked having a problem putting in a claim.

Staff did a great job helping to fulfill my needs

The staff went above and beyond to solve my problems. Cellular service is critical to me as an Uber driver. Now Im back up and running better than ever!

Staff is very helpful, kind and knowledgeable. They have a great selection of anything phone related (cases, chargers, screen protectors, etc.) as well as tablets, smart watches, wireless speakers, headphones, and more.

Horrible customer Service bought a Galaxy S9 From here They do not take the time to show you the features on the phone My Internet would not work They told me to go to a place that had Wi-Fi to log on and And the phone with download What it needed. I called corporate and they wont me through steps on my phone to turn the Internet on day just did not want to help me at the store Plus they sold me the wrong screen protector that was for a S8 Galaxy When I got home I pick my phone up in it cracked thats what I found out they sold me the wrong screen protector when I looked at the Box in the Bag I called them up they said they could not replace it So I had to call corporate again to get it straight Everything got worked out in the end But deftly no thanks to the store They are always so busy with so many customers they tried to move you along as fast as possible without giving you that personal touch To me a simple fix to this problem would be higher more staff That actually care.

Been with Verizon for more then 13 yrs... My local store is a pleasant place to shop or get assistance.

Excellent customer service that will help you find exactly what you want

Tamkia very informative helpful experience n excellent service

The worst. My husband went in because his phone did a factory reset and wouldnt charge or turn on. They told him he would have to pay $150-200 for a new phone. I called customer service and since we have insurance, which they should have seen at the store while looking at our account, my husband will have a new phone in 2 days. He should, however, have one now.

Great staff! Always helpful.

Booooooooooo!! After two hours. Was asked to turn in 3 paid for devices in excellent condition for a ripoff deal-- then wanted us to pay $30.00 per new device... ($90.00 total) Calling it an activation fee... even though I had been a faithful paying customer for almost 20 years. No matter how you spin it... That is throwing away $90.00... I cant afford to do that!) We left and went next door to US Cellular. Seemed like my only recors. Now have 3 new devices for half the price...more data... No activation fee... With US Cellular. And to think... I use to defend and brag on Verizon and Alltel b4 Verizon bought them out.

Staff is very helpful & helped us correct the problem we were having with one of our phones.

AWESOME

I took my iPhone 8 plus here to get the screen repaired. Whoever installed the replacement did a terrible job, as it cracked in two places from not being installed correctly which therefore continued to crack and rendered my phone useless again until I can get it repaired. At least provide a warranty to replace what you mess up!

Laurie provided great customer service & helped us get a new phone!