I have been getting our car serviced here for years. They have never tried to upsell me on anything and have exceeded my expectations on all fronts. Dave Basil always keeps me updated on the progress and goes out of his way to accommodate any scheduling needs that I have.I have had a lot of cars over the years and dealt with all makes and models for service and this entire team is truly top notch.

The sales consultant provided a professional, no-pressure sales experience.He was knowledgeable and proficient in presenting all features of the Mercedes Benz Vehicles.He was receptive to my needs and assisted me in selecting the the right Mercedes Vehicle.He also assisted in finding financing for purchase of the vehicle.All told, purchasing the Mercedes Vehicle was a pleasant experience.

Great working with Scott - if you want a smooth transaction for a Mercedes Benz with a very knowledgeable professional - ask for him!! Too early to know if the car is everything imagined but we are off to a great start!!

This is my second time purchasing a car from this dealership. Both times from Scott Powell, great guy! Loving my new Mercedes! Its gorgeous and runs amazing. Thank you 😁

I don’t have much of a complaint about the sale, however, the service department is HORRIBLE. I bought a 2018 Mercedes 250 CLA 2 months ago and a week after I had it, the brakes started acting up. They started to rumble and shake. I called my salesman and he asked if it was sitting or raining recently and said that could be the issue and to just pump the brakes a few times and that should take care of it. Well it didn’t. I was coming back from camp today and was going about 60 on the turnpike and anytime I hit the brakes the ENTIRE car would shake. On top of that, my apple car play hasn’t worked since day one. There is black brake dust all over all 4 of my wheels. I call the service department to get an appointment, they tell me it will be 5 days until they can get me in because four of their service technicians were on vacation, WITHOUT a loaner vehicle, which the salesperson said they would do when we first bought it. He also said that they would be able to pick the vehicle up from our home if we weren’t able to drop it off. I am a nurse and my time is very limited so this was a nice thing to hear. Today I was told that wasn’t going to happen. The car shouldn’t even be having these problems to begin with so when you have a car you just purchased 2 months ago that’s having problems on top of dealing with a very poor service department, it leaves a very bad taste in your mouth. I then called the Mercedes dealership in Pittsburgh and they are getting me in first thing tomorrow along with a loaner vehicle. Bud Smail just lost a customer for life. My first Mercedes was bought there but will most certainly be my last.

Bud Smail is the best Mercedes Dealership in Pittsburgh. Troy ordered for me a custom order C43 and he kept me up to date on the build and when it will ship and arrive at Bud Smail. Troy is an excellent salesman as truthfully I felt like his only customer as he answered my texts within seconds. The staff at Bud Smail Mercedes is top notch as everyone is super friendly and very helpful. I will only buy my future Mercedes cars at Bud Smail.

Did work that I requested in a timely manner.

My salesman was Scott Powell. He was knowledgeable and very patient in answering all my questions. I came in to get information and ended up with a new car. He even came to my home to get my husbands signatures asmy husband currently has limited mobility.

Extremely happy with the whole experience. From finding to buying my car. Outstanding car people to deal with.

We recently purchased a C300 and it was a great experience at Bud Smails. Our salesman Scott our title person Deana and our concierge Calogero were excellent. All question were answered quickly both during and after the deal. I highly recommend.

On a visit to the Mercedes-Benz dealership to purchase an SUV with my wife, we were thrilled to receive superior customer service treatment by Sales Manager Joe Suto. He gave us the legendary MB customer treatment that makes you proud to own this amazing German automobile!We appreciate the Smail MB management and look forward to doing business with you again soon!!I definitely recommend this dealer to anyone looking to buy a vehicle in PA and WV.

This was by far the best car purchasing experience Ive ever had. The people at the dealership were all friendly and all connected on a personal level with me. I love my new Mercedes the only thing is that the engine light keeps coming on, but my sales representative, Tyler promised theyd get it taken care of for free so Im not too worried about it. I cant wait to return in the future for my next Mercedes.

I went for an airbag recall . While there I asked to get an SRS fault reset. That takes about 2 minutes even if you don’t know what you are doing. I was charged 85 dollars for that service. I am guessing that the labor rate at your shop is about $2500 per hour. Once again ridiculously over charged at Smail. Just once I would like to come away from there feeling like they care about their customers and realize that nobody actually has a money tree in their back yard. seems like all they care about is how much they can get away with charging you. The fee started at $158 before I objected. $158 for two minutes of a mechanics work. That is insanity!!

These guys are good. They talked my wife into buying a new GLC300. I dont mind though, they worked us a really nice deal on our new best car.

Very professional and honest. No nonsense. Scott Powell made our experience with our trade-in and purchase quick and easy and was very courteous and helpful. To be completely honest, this was the best experience weve ever had purchasing a vehicle. Thanks!

Scott P. and his team are amazing! We will never goto another Mercedes Benz Dealership! AMG! LIFE!

This experience was great, learning how to use Apple car play! Thanks calogero!

First, i was coming in to buy a car at noon, discussed with the sales person that morning, got a phone call at noon saying car is sold. You need to have some principle in life.I ended up buying the same model from elsewhere, when i called their service dept/concierge regarding unlocking the mercedes me app they refused to help,Asked me to go back to the other dealer, fyi this is done via software at any dealer, when pressured they took my name/number. Guess what? Never called.Its my fault for actually contacting them the second time, their customer care was reported to Mercedes corporate North America, its shameful you are allowed to carry the Mercedes star.

Recently purchased 2020 GLC and had a few questions about some of the features. Matt was so much help and answered many of our questions. It was a pleasure.

Scott Stinson was amazing throughout my car purchase. I reside in NC and he walked me through the process, responded to all my calls and texts promptly and satisfied all my request. I definitely recommend purchasing a car with him at Bud Smail Motor Cars!!

The most polite staff. Very helpful. Check over the entire car for me. No extra cost. Highly recommend

Had an awesome experience with getting my Mercedes. I contacted my friend Rick at Smail Kia and he put me through to Rob Jupena who got me into my purchase the very next day. I couldn’t be any happier and appreciative of how well I was treated by everyone at the Mercedes dealership. Thanks again guys

I recently leased my second car from Bud Smail. Always top-notch service and professionalism. The salesman, Troy Lee, is always available when I have questions and he seems to know EVERYTHING about the vehicles on the lot.Edit: I went back to review lease options with Troy. Professional as usual; also recognized me instantly despite the mask. Troy always makes me feel like a close friend. If in the market for high-end vehicles, Troy at Bud Smail is you best bet

They treat you very special. Everyone is interested in your experience.

I loved my experience purchasing my very ever first owned Mercedes-Benz and it is all thanks to the wonderful staff that represents Bud Smail Motor Cars. Highly recommend this dealership to anyone and everyone!!!

Scott Stinson helped me with getting my new CLA, very professional and kind! He made sure it was in my price range and I was In love with the car before we made any decisions. It’s been almost 2 months now and he has reached out to me a few times to make sure the car is treating me well. Highly recommend and will be getting another car with them in the future!

Exceptional service keeps me coming back! Dave Basl is the best.

Matt is a great service worker. We love this guy.

No one approached us about buying so we left after a half hour.

Bought my new CLA250 from Troy this month. He was a fantastic salesman, not pushy or cocky like elsewhere. He was very friendly, worked hard to get us the deal we wanted in a timely manner too. Got a great deal on our trade in. Definitely will be back in the future.

Satisfied customer!! They have awesome staff very nice & sweet!! I look forward to coming back for any repairs needed !♡

I recently purchased a used vehicle from Bud Smail Motor Cars. Everyone at the dealership is very friendly. Troy was very knowledgeable and personable and he was a pleasure to work with. I still contact him with questions and he always responds promptly and is extremely helpful. I highly recommend this dealership. Call Troy Lee if youre looking to purchase a vehicle. He is really awesome.

The people I dealt with in parts, cashier and service were nice and did a good job. The diagnostic fee and the price quote to fix my car was outrageous. Everyone that owns a Mercedes Benz does not have unlimited resources. I will not have my car(s) fixed there unless Im forced to.

Excellent experience with the team at Smail Mercedes. They were nothing short of exceptional. No pressure, patient, and extremely informative. Thank you to Scott for helping me find my new car, and thank you to Cologero for walking me through all of the features and functions of the car. I am beyond satisfied with my purchase, and the customer service that I received.

Great experience.. everyone offered to assist, wanted to know specifics about my needs. All were very patient & sincere. I would recommend Smail Auto Group to everyone.. Happy selling, gentlemen

Smail Mercedes is hands down the best place to purchase your Mercedes.Troy Lee helped me design and order my new CLA AMG 45 and kept me updated on the build process every step of the way.Troy and Joe, Smail Mercedes Sales Manager, are two of the BEST in the industry!

Scott is the best. Professional, personal, knowledgeable. Highly recommend

Nice 🙂. Fun cars.

I am editing and updating my review of Smail Mercedes Benz.The manager Art and service manager Mike, master mechanic Zach and so many others have gone above and beyond to make me feel comfortable leaving a $100k+, 700+ horsepower AMG in their expert hands. I know that without a doubt they will get whatever I request done quickly and the right way the first time, at a very fair rate.It’s not easy finding a car dealership you can work with, let alone enjoy working with. All too often, it seems people don’t listen and cut corners. Being a gear head means that our cars are a living extension of ourselves. Smail Mercedes displays that they understand this fact to a high level. From managers to service writers, excellent customer service is always delivered alongside meticulous attention to detail.Thanks for being one of the good dealerships!

I recently moved to the area and needed to find a new Mercedes Benz service location.Mike Griffith, in service, was outstanding. He answered all my questions and was very responsive regarding the service of my car.

I am pleased with the quality of work! The job was completed in a timely fashion and most importantly my wife is pleased with the work

It is an unpleasant surprise for me. Today is Tuesday and I didnt hear from you since Friday. I assume you building up the trust in the relationship between seller and buyer. Mr. Anthony Polvinale NEVER EVER before I did experience such an attitude from a self-respecting dealership. You dont respond to my emails, you dont answer my phone calls and you dont respond to my voice messages! It is a shame for such a big dealership who not respect determined to buy customers with the cash on the hand. Ok. There are a million cars for sale around the world. I dont have to buy from you. Good luck with your salesman career. Have a good day. Thank you.

We recently have been relentlessly shopping for a new luxury vehicle & even stopped into several dealerships...After weeks of looking with interest here & there in purchasing a vehicle but couldn’t find any REAL help or when we said we would think about it, they would change their tune, price etc. Far from ok.Then we found Scott working at Mercedes off the 30 who was different, classy & beyond professional. The staff as well is willing to share insights to just about every question we (hubby was going to kill me but it’s a big purchase) wanted answered for a long time. The entire staff & financing were patient, kind & courteous. Also the bathroom was clean which is a HUGE one for me. Sorry it is! Anyways more than willing to share direct answers. Always genuinely wanting to find out (not to impress my husband or me) but because it was the right thing to do. Thank you sooo much guys!!!Update:Chris & I love it! Thank you Scott so much again & everyone who helped us. I’m trying to think now but I’m terrible with names however we will be coming back to when our daughter turns 16.

They had the car for 2 days and said it was ready. We went to pick it up only to realize the air conditioner still didnt work. That was $1,200 later. So we had to leave it again. Shouldnt the air conditioner been checked to make sure it worked before calling us. Not too happy.

Very good service

Service at Bud Smail Mercedes has always been top notch. I would highly recommend this service.

Good company. Good people. Worked hard to get me a vehicle. Kept in touch about every other day or so. Highly recommended

This place seems to charge more than the standard on services. If the average upkeep on the vehicle is $739 a year, they charged me this for one service. I would not recommend this place; however, the unfortunate part is they’re the only Benz dealer in the area so they monopolize.

Excellent service. Easy communication. High quality of work! I would recommend this dealership for service on your Mercedes Benz to anyone I know, and those I don’t. I’m very cautious about being taken advantage of and this dealership these all my doubts!!! Highly recommend it

I recently bought a Preowned Jeep from here I was treated with the top notch service like I was buying a $100,000.00 car great team great place to buy your next car!

My wife Karen and I would like to thank everyone at Smail Mercedes-Benz for all their help in making our purchase of the first GLE550e Hybrid a reality. We especially want to thank Scott Powell and Bryan Sciarrino for their hard work, patience and dedication throughout the long process of trying to secure this model. Even though it took a long time to get it, we are both very happy with the vehicle and the options we selected. Thanks also to Brian Witt for getting us a great finance rate and giving us good advice and for Mike Griffith in service for his great attention to detail and assistance with our prior GLK350 and we look forward to working with him on the servicing of the GLE550e. Keep up the great work everyone and hope you all have a nice Holiday season!!!

Love my new 450! Salesman Anthony was fantastic. He possesses in-depth product knowledge and was more than accommodating in my purchase. First Class service!

I am a first time Mercedes owner. My husband bought his Mercedes at Smails 2 years ago and he has been very satisfied with their sales and service department. I was getting ready to trade in my car and we decided to look at a Mercedes for me as well. I really love my certified preowned 300 C Sports model! It handles so well and I feel great driving it! Everyone in the sales department couldnt have been nicer. We are now a Mercedes family!!

Bud Smail Motors was great regarding a 15 year extension on my fuel tank. Picked car up at my home, fixed the problem and returned car. That is why I purchased 3 vehicles at their location. Great service and special thanks to Mike Griffit and Brian Witt. Keep up the great work.Tom Roscoe

My salesmen Mark P did a remarkable job! He was very informative about the cars, he was flexible and able to work with my schedule also, found me the perfect car!

My wife was diagnosed with breast cancer, and the last thing we wanted was an unreliable vehicle to transport us back and forth for treatments. After a lot of research, and some frustration with other dealerships, we settled on Bud Smail of Greensburg. The negotiation on our 2016 Buick, was painless, and we were able to wrap the whole thing up in less than 2 hours of arriving. We did notice a slight vibration in the steering, so after the surgery and treatments, we took the car back to the dealership. With the help of Cory our salesman, and the knowledgeable service team of Smail, they were able to identify and fix, in short order. Smail went above and beyond, what they were required to do. I have never been treated so well, by any dealership, in my 54 years. Thanks guys, you are the best of the best- mark and mary lou

I have no difficulty setting up an appointment to have the front airbags replaced or recalled. Mike Griffith ordered the parts immediately and scheduled a timely appointment. Staff in general are very pleasant and accommodating. Performed the replacement within the estimated time of completion..and cleaned my car spic and span. Excellent service!

My sales associate Paul was professional and friendly and he drove the car to an area with less traffic so i could test drive the car. He went over all the features and its was a great test drive.The sales manager Jeff did a great job making sure the safety checks were done and made sure i had floor mats for the car and that the car was cleaned and detailed when i picked it up and he also worked with on the sale price to make very happy with the deal.I am very happy that i purchased my car from Bud Smail Motor cars they made it easy, fun and enjoyable for me and my family.Fred from Indiana, PA.

Bud Smail Mercedes is an excellent car dealer to buy a car. Scott Powell was my salesman and he is very professional and kept me informed through the whole process. The general Manager was very helpful and did what he promised. I highly recommend this team

My husband and I purchased our first Mercedes in May 2019 from Troy Lee. Not only was Troy exceptionally well informed about the cars we were interested in, he was kind, considerate, helpful and all around a pleasure to deal with. What is even better. Is that he has shown us the same consideration during subsequent calls. We hope to buy from him in the future! A great salesman!

I took my car in for service on a Friday. Not only did it need service but they also needed to fix the back seat as it would not fold properly. Mind you. This is the second time for this repair! They gave me a rental to use for the day. I needed the rental for errands. Service person told me I could drop the car off with receptionist when I was done with my errands. I drove back that evening only to find out my car was not finished! I had no updates on my phone. The next day the technician called and said he finished my car. I paid him over the phone and picked my car up later that evening. I received a call Monday morning. He said he’s not pointing fingers but he accused me of scuffing the paint off the bumper! Unbelievable! Would never recommend nor buy from this dealership again!

Buyer beware!!! If you are buying a used high end Mercedes from this dealership you will not be getting a certified vehicle. We have owned a 120k G63 for 2 months and it has spent 6 weeks in their shop. The problems are endless, and started week 2 after the purchase.

Just leased our 3rd vehicle from Smail Mercedes. Great friendly staff and great service. Beautiful vehicles. Scott works well with us and kept us up to date on the arrival of our SUV. Could not be happier!

Purchased a 2018 SL63 convertible. The salesperson we had knew nothing about the vehicle. We were hoping the salesperson would take the time to understand the details about the car when we scheduled our appointment. That did not happen. We purchased from out of state and requested information about whatever might be less than perfect on the car. There were a couple of things that the salesperson did not notice and were a surprise when we arrived. The carpet mats were missing and the ones we were provided do not fit the car. The dealer since has provided the correct floor mats. There were also some heavy scratches on the door sills that were not mentioned. The vehicle was Certified pre-owned, however, it seemed one of the 2 batteries were dead from not being charged in the showroom, ultimately we found that the roof when folding in the trunk does not raise properly when the trunk is opened. Also, one of the trunk flaps does not lay down flat when the top is down. These items should have been caught with the Certified pre-owned inspection. The repairs to the roof were not under warranty, however, the dealer did cover the cost of this repair. The car was displayed in the showroom and had lots of fingerprints etc. We asked that the car be wiped down well due to COVID and we were driving the vehicle 9 hours home. We were told this would happen, but it did not. Dealer since offered to reimburse us to have the car fully detailed. In the end the dealer did try and rectify the issues.

Great service, welcoming staff. If in the market for a new Benz, head in and ask for JV. He is the man when it comes to a Mercedes, whatever you want he will get it done for you. Return customer and will continue to buy my cars from him in the future and recommend him to everyone I know. What a great car buying experience!I recently bought my last car with them in 2019, and was very anxious for the new GLB model to arrive in 2020. Guess who called to tell me they just got GLB models in the day they arrived on the lot and showroom? JV did. My salesman goes above and beyond!!! Thank you JV and everyone at Bud Smail. Will never buy a car from anywhere else.

I had to have my Mercedes towed to Bud Smail Mercedes in Greensburg. From the moment I contacted them through the whole process of getting my car back, I was kept informed of what was going on with my vehicle. I highly recommend the service dept. Mike was my service advisor and did a great job. I am highly satisfied.

Great service. Done in a timely manner.Got a loner for the first time, able to do my businesswithout wasting time sitting in the waiting area.

My car was picked up in Thursday at 10:00 and sat there for two days and the weekend without being worked on. It was going in for an inspection and to be detailed. I finally called on Monday morning wondering where my car was because no one called to update me, and found out they hadnt begun to work on it. Inexcusable. Blamed it on COVID19. Please. If you are backlogged then you take a persons car WHEN you are ready to work on it.

Cars that cost more than everything in your house in some cases maybe your house but if you own one youll love it

My wife and I bought our first Mercedes Benz a 2015 glk350. The buying experience we had with our salesman Anthony was fantastic, he treated us like we were buying a brand new car. We really appreciated that and he made us feel rite at home. We will definitely buy another car off of Anthony.

Smail Mercedes did a great job making the purchase of my new car a great experience from Start to finish. They delivered the customer service I expect from Mercedes Benz from the sales staff, finance, and management to the service department! If you’re looking for a great car buying experience they don’t disappoint! Thanks Everyone!

The sales people of Bud Smail were very helpful telling me about the features of my Mercedes sl 450. Brittany was the best! Thankyou!

This review is only about parts and service at Smail. I did not buy a car here.Polite professionalism and a comfy office doesnt always mean good automotive service. Thankfully, it does at Smail. I took my older but much-loved car for some official, full-priced Mercedes service. The team worked hard to unravel the mysterious and peculiar German ailments afflicting my E320 wagon, keeping me posted throughout. It also graciously revisited a couple of small lingering issues after I picked the vehicle up. The parts department was also very helpful. I left with a brand new tailgate at a reasonable price, now being installed at another business.I knock off a star my review only for the somehow-affiliated body shop, where I was prepared to spend a lot to revive and preserve the graceful beauty of our cherished car. Alas, that end of the business appears to be only interested in insurance work. When the body shop person told me the first time that the repairs would cost more than the blue book value of the car, I told him that did not matter in this case. He nonetheless repeated this no less than five times, as if I were cognitively impaired. When he did allow a few questions, it became clear he had only examined a photo of my car -- and seemed to know very little about MB cars of that period any way. Im thankful that he convinced me to have the repairs done elsewhere.

Kurt was very good to us. There wasnt a lot of pressure to buy. Brian the sales manager dropped in from time to time to help during the negotiations. It was a very good experience and ultimately we bought the SUV so you know it couldnt have been that bad. I feel like we got a decent deal.

My service with Bud Smail Motors over was very good, but the sub-contractors used to complete the repairs was very poor. Dave and Art did the best they could during the almost 5 month ordeal. Repairs where to the instrument gauge cluster, radiator and radio. The radio only marginally works with a repair bill of $320.00 - I feel that sub-contractor took advantage of the repair and as I said still doesnt work properly. Dave and Art kept me informed during there entire process.

Outstanding experience, they went above and beyond to make sure everything was taken care of properly and I was not inconvenienced. Thanks!

The service to my vehicle has always been consistently excellent at Bud Smail. In addition, Matt is an amazing service advisor. I appreciate all he does to help ensure my service experience is excellent each time. Thank you!

Mike Griffith is a ROCK STAR! He always responds quickly with concerns and scheduling! I got new tires for my SUV in no time. He did an exceptional job and service dept. is excellent! Would highly recommend Bud Smail!

Easy, fast purchase! I did not want to be at the dealership for hours after deciding on what vehicle I wanted waiting for loan approval and processing. Signed the papers, they did the loan processing after I left and I picked the car up the next day. Easy, fast transaction. Sales people were very professional and informative.

The service is incredible. I am very satisfied with Bud Smails vehicle Service. I live 45 minutes away, and when I have issues I call Mike Griffith who takes care of everything. I want to specially thank Mike because he never tires, or doesnt show it at all, of me calling. He answers my calls and arranges for a quick pickup of the vehicle. Mike is knowledgeable, courteous and friendly. He is a great person; Im so glad my husband and I have the fortune of working with him.

Wonderful experience and service when buying a new be home from start to finish!

I just had a great car buying experience at Bud Smail Mercedes Benz. Scott took his time, showed me cars, and offered suggestions with no pressure whatsoever. My wife and I are extremely happy with our purchase and have told everybody we talked to about it. We will be back when we need another car.June 12, 2019. Just had my first experience with the service department for some minor work. They were great. Extremely courteous and competent. They listened to my description of the (minor) problems and fixed them perfectly.

Always a pleasure talking with my dealer. It’s easy to do business with your dealership when you have a good relationship with your dealer and you know you’ll get the best deal possible.

We love our new Mercedes C-Class Sports Coupe!! And working with all of the guys at Bud Smail made things so easy and smooth. Anthony secured the exact car I had wanted and Joe and Brian made the deal happen for us! We look forward to a long and good relationship with Smail for the future. Thanks guys!!

Everything a Smail Mercedes is top notch and first class.My service team is always great!

First time dealing with service department and our experience was top notch. Very professional and prompt response and they kept us updated frequently throughout the process. Treated very courteously and with respect that made us feel like valued customers from the first point to of contact. Highly recommend!

The mercedes dealership should just shut down. Ive never felt more uncomfortable. The egos and staredowns you get from the workers here will make you think twice about buying a mercedes. Highly reccomend Bobby Rahal over these guys.

I had excellent service. The staff was very courteous and offered to do anything to make my day more pleasing. Matt(my service contact) was fantastic in every way. In fact, Matt, Mike and Art were just great!It is never fun to have to get your Mercedes repaired and in this case, my E55 needed a lot of attention. This 5 Star review was well deserved.

I will never buy another car from anywhere or anyone else. This is our first Mercedes and we will buy them for life now. The experience was made even more incredible by the amazing team at Bud Smail Mercedes including ; Anthony, Troy and Sales Manager Bryan !

Scott Powell is a great asset to the Bud Smail organization.I had been to other dealerships, where they either do not listen or you are a number to them. My wife sent me a picture from the web of a certified used vehicle at Smail to look at and I called and got Scott on the other end of the call. He listened and payed attention to the details of what I wanted. My wife and I went down to the dealership during a snowstorm, where Scott had the car pulled into the service staging department (inside) and had it and another cleaned off and in the warm garage for me to look at. We reviewed the vehicle and I asked what else he had on the lot that I could look at. Since the roads were bad we came back on Saturday where Scott had both the first car and a second new car waiting for me to test drive. Scott was finishing up a test drive with another client at the time, Craig and Stan (GM) helped me to the car I was interested in, answered questions, and took me on a test run while I was waiting for Scott to finish with the client. It is nice to see that they assist each other with every client.Smail has a real great team at the Mercedes Dealership. They work together to make sure you are taken care of and they make you feel like you matter to them and are part of the family.I would recommend Scott and the Sales Team at Smail to anyone in the market for a MB.Thanks Scott !!!

This is the second Mercedes I have purchased from Bud Smail Motorcars in Greensburg. With my first one the service was wonderful during the sale and after. Any questions or concerns I had were dealt with courteously and professionally. They also communicated special events and offers regularly as well as checking to see if I was happy with the car. So when it came time to purchase a new car I did not even consider another dealership. This time the purchasing experience was even better, they treat you like an old friend rather than as a sale. They took the time to explain all my options and made sure that I was completely happy and understood everything about my new car. Dave even pulled up an instructional video when my cell phone did not immediately pair up with the car. He took the time to make sure that my phone was working with the car before I left. He also personally checked to make sure that the car was spotless before I took delivery on it. If you are looking for a new car and want to be treated exceptionally well you definitely need to go here and talk to Dave or anyone else at the dealership.

Vicki truly went above and beyond anything that we expected, or had previously experienced, when purchasing a car. After comparing Mercedes dealerships, and a few other brands, we found that the professionalism and knowledge exhibited by the staff of Bud Smail Mercedes Benz far outweighed the competition, in addition to their superior inventory, and more than competitive pricing. They were able to make buying a car an enjoyable experience - one without pressure, and one that was centered around our specific needs and desires. The entire dealership works together as a team, and when you walk in, you feel as though you are part of that family. We were so comfortable with Vicki, that four months after we purchased our E class, we put it in Vickis hands to find a car for our son, and the sale was pretty much made over the phone! Rest assured, our future Mercedes will all come from Bud Smail.

I bought my GLA250 at Bud Smail Mercedes and I’m so happy I did. Not only do I love my car but our salesman Troy Lee made the buying experience so easy for me. He was extremely knowledgeable and it felt like he wanted to pick out the best car for me and my driving needs. The manager was extremely nice and remembered us every time we went back to see the car (3 times). Thank you all so much!

This was my first visit to Smail Motors for service .Mike was extremely nice and helpful. My husband and I recently purchased a used Mercedes from a different dealer out of town while away on business. Mike and his staff treated me as though we had purchased a brand new car from them. Great attitude to have. How the service department treats us does influence where we purchase our cars.

The Smail Mercedes dealership is a beautiful brand new building, and everything is first class, starting the with people on the phone, to the service advisors, and throughout the operation. Everyone is professional and courteous; all work is done to perfection. They always have a new loaner car for me, and the only thing they ask is that I replace the gas I use.

I have made the decision to no longer take my car to Bobby Rahal. I have a Mercedes and I have had multiple issues with Rahal. The first time I went to Bud Smail Mercedes was due to a flat tire. They have been nothing but over compensating to us. I had issues they were able to resolve quickly and at a reasonable rate. I can almost guarantee the repairs Bud Smail did would have cost several hundred dollars more at Rahal. The customer service is some of the best I have had, and I worked at Disney World. A straight forward and honest service advisor, Matt Nimick, is by far the best. The extra little things he does, puts my faith and trust in Bud Smail Mercedes. THANK YOU!!!! Customer satisfaction A++++++++++++++

I brought my car in at 9 am for a 35,000 mile checkup. Inwas given a loaner car and told it would be about 4-5 hours. Mike checked in after 3 1/2 hours and said it would be about a half hour. I pulled in and my car was waiting for me! Great customer service!

Great service. No shortcuts. They listen to your concerns. Will come to my home (1.5 hrs) to pick up and deliver if I request it. Car is returned having been thoroughly cleaned inside and out.

I just love this establishment! The staff is warm and welcoming and makes you feel at home. I especially enjoy talking to Dave Basl!

Mercedes Benz: The Best or Nothing?I started out with Nothing when my E350 broke down on the Pennsylvania Turnpike around 2PM Jan 10th in what seemed to be the middle of nowhere. MB roadside assistance was very slow to respond, but finally a flat bed truck showed up around 3:15PM, and off we went to Smail Mercedes. I had called ahead to let them know about my problem and its probable cause -- a failed serpentine belt -- and that I wanted it fixed the same day so I could drive home. Once we arrived around 4:15PM, MB went from Nothing to the Best. The service team jumped into action even as we filled-out the paperwork. Based on our earlier phone call, they had pulled the needed parts. And in less than one hour, my car was sitting outside the dealership fixed and sparkling after a wash.Everyone I encountered on the Smail staff was extremely friendly and helpful. A good sign was that the other customers in the service lounge were in a good mood because they were being treated excellently, too. About a two hours after I was on the road again, I got a call -- my service advisor was checking to make sure everything was okay. A very nice and thoughtful touch.While I do not wish anyone to have their car break down on the Pennsylvania Turnpike, I can strongly recommend you take your Mercedes to Smail for service. I have never been treated so well by a Mercedes dealership.