We have a 2017 Subaru Outback Touring V6 and had a 2019 Subaru Ascent Touring both purchased at Five Star Subaru certified. We have had great experiences at Five Star Subaru with sales and service. It feels like a luxury car dealership with how well they treat customers. I did have issues with the 2019 Ascent smoking that were difficult and frustrating to recreate, diagnose, or resolve. Also, we had five other warranty issues with the Ascent. Five Star Subaru really took care of us on the warranty issues even though they were frustrating problems and sometimes had to come back a second time to resolve due to inability to recreate initially. The Outback quality has been superior. Ultimately Subaru and Five Star Subaru went above and beyond to satisfy us. We ended up getting a 2021 Ascent and plan to continue to drive Subaru vehicles for years to come doing all of our service at Five Star Subaru. Thank you to Nick, Tony, Marcus, Mike, John, Sean, Katie, Ron, Joey, and everyone who has worked with us over the years!

Extremely friendly and no hassle. Working with these guys was a great experience. Everything was clearly laid out, explained, and confirmed. No hidden fees or confusion. From the salesman to the finance it was a seamless process. Id recommend you buy a car here.

Jason did an awesome job in getting my vehicle the best service to get it up and going again for me. He called me regularly and kept me posted of everything that was going on. He was very considerate and thoughtful and did such a great job! Thank you so much 5 star Subaru you have a great crew!Suzanne Roberts

Brought my vehicle in because of a fuel leak and warning light. They diagnosed it and kept me apprised of the status during the repair process. Ive had my my other vehicle serviced here in the past and I really like how they treat you. Oh and these arent even Subarus that repaired for me. Great job guys!

The most amazing dealership with incredibly friendly and helpful employees! I never expected to have such a pleasant car-buying experience, but Five Star Subaru was just exceptional! Thank you, Steve, for taking the time to give us all the information we needed to purchase a great car! I am so happy with my new Outback!

I have been bringing my forester to this location for years for maintenance. I thought I could trust them, and I thought they were doing what they said they were doing. Both proved untrue. At this point, I honestly don’t know if they have ever actually done a 27 point inspection. I do know they never refill the washer fluid as I always do that after I leave. I do know my batter that I purchased from somewhere else did end up being defective and had been leaking for months I was told. There was a bluish green buildup all over the batter terminal, and based on the level of buildup and the condition of the battery, it could not have been a sudden and new issue. The battery could have died at any time. Fortunately, it did not die on the many road trips I recently took with my young son, but I think God it died on the parking lot of a store upon return from one of these trips. I hate to imagine what could have happened if it died in the middle of the freeway or something. I had just gotten my oil changed a month prior at Subaru Grapevine. Clearly, they didn’t even look at my battery.

Rio Manalo of Five Star Subaru in Grapevine Texas is outstanding!My wife and I were just checking out cars on our day off (Saturday), she approached us and greeted us right away. Gave us a tour and a test drive to showcase the 2021 Ascent Premium. She went above and beyond helping us get the car we REALLY wanted which was the 2021 Ascent Touring. Love the re-delivery program to help us understand and know better the functions of the car. We are so impressed by Subarus quality and performance. You guys just made a forever loyal customer. Already planning on buying another Subaru in the near future!

I love my Subaru. I love my dealership. I love the employees who take such good care of my car, and me. All other dealers should work to emulate this dealership and after market operation. Now I understand what all being a Happy Subaru Owner, is all about! Great dealer, reasonable priceing and finance, quality product education, the safest and most reliable product, and amazing after market service and satisfaction. No wonder people want a Subaru!

I don’t normally write reviews but we just bought a 2021 Crosstrek from five star Subaru. This was the most pleasant buying experience I’ve ever had. Shout out to Stephen Kroes. He was extremely polite and responsive. We communicated via text from the initial inquiry and kept us posted the vehicle’s transit and arrival. Thanks Steve!

Jeremy was my internet sales contact and did THE best job Ive ever experienced in assisting me with a 2022 Outback factory order, kept me well informed of its arrival and made sure that I was satisfied with the vehicle. Jeremy took the time to listen and understand exactly what it is that I needed and that actually has never happened with past dealers. Cameron in Finance had another option that I hadnt ever considered before and since Im a retiree I believe this was the best choice possible for my needs.After buying new vehicles for the last 47 years I can easily say this dealership FINALLY knows how to treat 1st time customers the correct way. Every employee that I came in contact with at this facility during several visits displayed genuine/sincere interest in my satisfaction AND then treated me like I was Royalty.!THIS dealership should be the model for all other dealerships IF they want happy customers/much success, and 5 Star Subaru now has another extremely happy customer from here on out. Hats off and many THANKS to the Owner, Managers and all of the employees that came together to make this the best vehicle acquisition ever for me, and I can rest easy when the time comes around to trade up for another newer one. 3 thumbs up..!!

I had an incredible experience at Five Star Subaru yesterday with Derek! Shopping for used cars can be really tedious and difficult but he never put a rush or pressure on me to make a decision before I was absolutely sure and was so helpful through it all! Even before I got to the dealership he sent me detailed personal video tours of the cars I was interested in! Unfortunately, I didn’t end up purchasing the car I was looking at with him because it just wasn’t right for me, but he was by far the best salesman I worked with throughout the entire process in terms of being detail and customer oriented! I would absolutely send my friends and family to Derek at Five Star Subaru! He goes above and beyond!

Rio Manalo of Five Star Subaru in Grapevine Texas is outstanding!Love everything from start to finish! We are already enjoying doing some modifications on our brand new 2021 Ascent Touring. You guys have just made a forever loyal customer. Already planning on buying another Subaru in the near future!

We always receive excellent service from Five Star Subaru and Sean Roberts, service advisor, served us well on Friday. He constantly updated us on the status of our Outback and provided information on new tire choices and future maintenance schedules/pricing, since our extended warranty was running out.I’m always impressed by the cleanliness and professionalism of Five Star.

Amazing place to buy! Went to a different dealership before I came here, they were very aggressive with their sales tactic, added bunch of fees, and gave me a horrible deal. I came here afterwards, they had an amazing service, didnt feel any pressure to buy the vehicle, and recieved a better deal.My friend came along with me to pick up the car since I didnt know how to drive a manual yet. They gave him a free mug.My vehicle was suppose to have wind deflector, but when I picked it up, it did not. So they offered to give me a full tank of gas when I come back to get it installed.Overall it was a great experience, and I definitely would buy from them again.Thanks Latf!

Great experience today with Spencer and Cameron! They were friendly, fast, and efficient.There were no high pressure sales tactics, and no haggling. I would not hesitate to recommend Five Star Subaru to family and friends. I love my new car! Thank you!

Had a great experience at Five Star Subaru, in Grapevine. Myles was the sales associate that assisted me in my purchase of a 22 Outback. Great service, no pressure, good deal. Would definitely buy another vehicle from Myles.

I am very thankful to Sean Roberts for his service advice and understanding, empathetic to customer concerns regarding insurance claim and rental car return time. Thank You Sean for the great service you provided and I greatly appreciate your help.

Anthony was great. Quick service and back on the road.

My spouse and I had an unearthly horrible experience at Five Star Subaru and are still not sure what our next steps should be. We leased a Forester from them about 3 years ago and the lease is coming due in a few months. In preparation for lease end, Subaru and the dealership both contacted us directly and told us to reach out to explore our options. So we did just that, we came to the dealership and told the receptionist we were willing to buy a new car, extend the lease, buy out the lease, or whatever they could talk us into. Those were my exact words. After an hour or so of deciding we did not want a new Outback (and after having already indicated we were also interested in Foresters), they handed our keys back to us and said that they did not want our business and we would have to deal with Subaru directly. We were not given a reason. I am astounded and still do not know what we are supposed to do with this car sitting in our driveway. Is Subaru going to send a tow truck after the lease is up, or something?And I havent mentioned the service experience. We also came in that day with a flat tire. The service tech was professional and very friendly, and he determined there was a repairable hole and was able to patch it up in 45 minutes. Great! Except when we left the dealership, we had a flat less than two hours later in a rainstorm, in the middle of nowhere in Oklahoma. After taking the tire to a more reputable shop, they told us the tire was fixed with an off the shelf plug and the tire was, in fact, irreparable. Through Five Star Subarus negligence, the lives of my spouse and I were put at risk. Fortunately we still have the tire in question if we decide to pursue further action.I simply have no words. Our previous interactions with the dealership were all extremely positive, it was my best car buying experience ever. Now I am stuck with a car, that I dont own, sitting in my driveway that the dealership apparently does want back for unknown and unspecified reasons. I am confused and bewildered why they wouldnt want the$30,000 I was willing to spend on a vehicle during my visit.

Very friendly and fast. Felt like I mattered unlike other dealerships I have gone to. I’m happy about being part of the Subaru family!

I wondered why this place had 4.8 stars and after buying a vehicle there I saw with my own eyes how customer oriented everyone was. Everyone there was very friendly, very helpful with everything, and above all else very patient with my kids. They werent pushy about trying to steer me onto a brand new Subaru, even though we werent going to buy a Subaru. Mitchell sent me a personalized video of the SUV and he also described any imperfections with the SUV, which I appreciate him not trying to hide anything, so after that video we made the hour long trip and bought the SUV thanks to everyone there.

This dealership is amazing! I called yesterday almost in tears because my 2020 Outback would not start. I spoke to John in service and he immediately realized that shouldn’t happen on such a new car and more importantly the desperation in my voice. He offered for me to bring it right over and they would take a look at it. I had another emergency situation going on but I told him I could bring it tomorrow. He said no problem and if it seemed it would be longer than I could wait, which I told him I could wait all day, he would get me a loaner. I say all of this because Hiley in Ft Worth told me they couldn’t even look at it for 7 days and didn’t have a loaner until the end of the month. They had ZERO compassion that I wouldn’t have a car for at least week. I will drive over an hour to Grapevine for all my car needs! Thank you again to John, Sean and I believe Katie (payment desk) You have no idea what is all going on in my life and you made a customer for life!

I have had my Subaru Crosstrek for over a month now and I couldn’t be happier with it! The salesman Bill Klozik helped me purchase my car and he was awesome! Very helpful and patient, also very personable!! Will definitely be buying my next car from Bill!

The service is absolutely phenomenal. Everyone here was so kind and welcoming! I was very nervous going through the process of purchasing a car but they really helped make the process fast and stress free. Mitchell was absolutely amazing helping me as soon as I arrived. He was very kind and patient with me. I would definitely recommend him and this dealership to anyone!

Junior is the man. I dread walking into dealerships more than anything, but this was the easiest and most painless car purchase Ive made yet. I felt completely comfortable as soon as I walked in the door. If you need to buy a Subaru, ask for Junior.

I bought a a new used Outback last Friday from this dealership through the internet portal on their website. No hassles during deal discussions. Admin & finance portion of process quick and easy. Friendly, professional staff! Great experience - Wouldnt ask for anything to have been done differently.

I greatly appreciate the amazing staff here for providing a great car buying experience! Shout out to Steve and Darrell for helping me buy my first Subaru!! I was having trouble finding the car I wanted earlier this summer, so I was considering building one. I contacted the dealership for a test drive, and they had two cars ready when I arrived. They helped me build and order a new Crosstrek without any pressure to upgrade or pushy sales pitches. Steve even kept me updated weekly on the delivery status. Everyone was so helpful and I am extremely pleased with my experience and my new Crosstrek. I would recommend Five Star Subaru to anyone looking for their next vehicle.

Very fast and very friendly with my oil change!

I was thoroughly impressed with the friendly service, the cleanliness of the facility and the fact that the service was provided without anyone trying to upsell me by telling me my car needed additional work. Sean was the epitome of the service model. He was knowledgeable and genuine. Ill definitely be bringing my Subaru back for any service work I need in the future.

I had a great experience buying my latest vehicle from this location. I inquired about a vehicle and was of course contacted quickly to set up an appointment. I thought Id have to fight off the greedy/pushy car salesman tactics the whole time, but I absolutely did not have to do that, at all. My sales rep Ms. Rio, was very patient in explaining what my options were,. She didnt try to persuade me to getting a higher priced vehicle and she was very understanding to the features I was looking for in an SUV. The finance manager I worked with Mr. Kareem got me the best deal I could get (way better financing than my credit union) and he was very down to earth and easy to talk to. Every staff member I encountered was polite and friendly. They earned my business and Im glad that I gave it to them.

My experience with Five Star Subaru was fantastic! I am an out of state customer (Subarus are selling out everywhere!) and purchased my Crosstrek sight unseen. From the beginning Chief made me feel informed and comfortable about the purchase even from afar, answering any questions, sending pictures, and keeping me updated throughout the process. I bought a CPO and in the description it listed that it came with crossbars - somewhere along the way they had been separated from the car and Chief made sure to get a new set and had them installed before I arrived. When I arrived to pick it up the car was beautiful and just as described and Chief and the rest of the staff were so welcoming and friendly, no one was ever pushy about making a sale etc. Thank you for a great car buying experience!

Such a smooth and fun experience! They took care of all my needs and wants and made the process simple and easy. Azrael stayed in touch the few months I was waiting for my car to be delivered and was super informative!

Have gone to other dealerships and always felt like the we never fixing the problem for me. Going to Subaru Grapevine was a good choice even if I don’t have a Subaru. Would recommend going there, has amazing customer service.

I was pleasantly surprised and impressed at how thorough and detailed they were. I was greeted immediately upon arrival by Mike Ohanesian. He was courteous and welcoming. He instantly addressed my scheduled concerns. Riding along with me to listen for any noises I had an issue with. We didnt hear it at the time, but he advised me to come back when I was hearing it and they would keep my vehicle overnight for a thorough inspection. This was after I told him I didnt feel my concern was anything that interfered with my driving and I felt it could be addressed at another date. He then gave me an estimate of the time it would take for the service (oil change and rotation) to be completed. He led me to the waiting room and showed me where beverages were, if I was interested. I sat in a comfortable and clean waiting room equipped with charging stations for devices and a nice sized TV. I waited approximately 30 mins.Mike came to get me even before I expected him to. He gave me information regarding all of the items they inspected, refilled, and/or changed. I signed my paperwork and he took me to my newly washed and vacuumed Subaru Ascent. It was parked inside the service center ready to go.I called my husband on the drive home and said this was the best oil change/service I have ever received...EVER!!!Thank you 5 Star Subaru and Mike O. for going above beyond my expectations!JN

Needed emergency repairs on our Subaru today. FiveStar Subaru in Grapevine, Texas was closest Subaru dealer at the time. Usually patronize a different dealer. Stopped in without an appointment.Bottom line, I was very impressed and pleased with all aspects of FiveStar’s customer experience.Nice comfortable waiting area with a variety of snacks and drinks. Work was done quickly and correctly. Service Advisor Sean was knowledgeable, patient and very attentive to my concerns.

So on Saturday I had a blow out on my tire and Dyson was able to get me fixed up and set me up with my appointment for my wheel to get fixed. I would like to say thank you to Danny and all the tech staff that helped out today. I am very happy with your dealership and I will definitely be bringing my car back for more service maintenance in the future. Thanks again.

The people at Five Star Subaru are amazing. This is our first Subaru and they listened to our needs and worked hard to make a deal happen on our behalf. They are not pushy in any way and are so friendly and we just loved the experience! Shannon was amazing and commutation was exceptional. We look forward to continuing dealing with them. We love our new Forester Sport so much. Our friends were so impressed that they came in and purchased a Subaru Forester Touring also!

I have never felt so taken care of at a dealership. They do incredible work. Their staff is very friendly and professional, they worked quickly, and I didn’t feel like I was being upsold on anything. We bought our car from a dealership in Utah, and the service we have received from Five Star Subaru is about 10 million times better. I would stake my reputation on their work. We worked closely with Johnnie Taylor, and he exceeded all expectations. There is no where else I will consider taking our car now.

Visiting from out of state and they treated me as a valued customer. Found time to preform my first service on my new Crosstrek sport prior to my return trip to California. Everyone, I mean everyone was very polite and thoughtful. The reviews I read prior to purchacing my Subaru about the great service you recieve where on point.If looking for a new car, give this dealership a call you wont regret it.Regards,S.

Tobias and Kareem were awesome to work with. Tobias helped me with everything via text so that we wouldnt have to spend all day at the dealership. Left with the exact vehicle I wanted and am very happy with my experience with them. Thank you!

Have always had excellent service with Five Star Subaru service department Today was the same with Jason keeping me informed on its progress from the start until my car was washed and ready to go.

My shopping experience was hassle free. The service department is excellent and their waiting area is superb, they love dogs and the Earth; they ♻️! Love my Subaru. I do!! 😍💙💫🤍

We love our Subaru Outback. Five Star Subaru in Grapevine, TX is a great dealership. We always enjoy going for service. The facility is clean, and the staff is friendly. Service is on time and excellent.

Hands down the best experience I have ever had in a car dealership. Working with Coop was a great time. Very genuine from the start. Treated my wife and I like gold. Definitely made everything happen for us. Easy process from start to finish. Cameron over in Finance was another class act. Hard to top these guys. Last, but certainly not least, Mitchell I appreciate everything you have done for this country brother. You deserve all the respect in the world. Semper Fi.

Just moved from Ohio, so first experience with 5-Star Subaru. Brought my WRX in for 90,000 mile service, state inspection, and TPMS reset/relearn because I run two sets of wheels and switched recently...nearly $1000 of routine service. Picked my vehicle up the yesterday and TPMS light comes on almost instantly on the drive home. I was late to pick-up my daughter, so I couldnt turn around to take it back to the shop. Called today to speak to my advisor about the TPMS light. He said I would have to bring it again and I would be charged an hour of labor @ $170. Please keep in mind I switch wheels often, so I know the resetting/relearn takes less than 5 minutes. My old Subaru dealer in Ohio used to charge me $10, but would do it for free if I was there for another service. So not only do I need to waste my time bringing the vehicle in again, but they want to try and rip me off too? Needless to say, I told them to take a hike and I will never be back. Ran it by Discount Tire a few minutes ago...did the relearn in 5 MINUTES for FREE!!!!!

I needed some maintenance on my Forester, I’m very pleased with my service advisor and the work completed! They kept me informed and no hidden surprises!

Was pleasantly surprised by the Service Experience with Five Star Subaru, it was really the best service experience I have ever had in all my 15+ years of Owning/Serving a Car with a Dealership either in India or in US.Some of the things that I would remember from my experience,1. The Cost of my Oil & Filter changes were just right2. There was a Service Advisor backing up Trina when I arrived as she was busy attending another customer, and he was prompt and attendive, then Trina took over from him almost seamlessly.In this process, the cost estimated never overshot the quote3. They did a Wash & Vaccuum complimentary with the Service as an option4. They fixed my Texas License plates into my Subaru without any cost

Very convenient place, with high professional people. Very satisfied with the service offered. Great snack bar, and waiting rooms.

Azrael was great. The whole process went smooth. Kareem in finance was great. I never felt pressured during the whole process. I didnt buy a Subaru from them, but if Im ever in the market for one, I would stop back in here again.

I’ve been to Five Star Subaru twice, both times to have my Subaru Crosstrek serviced. These folks have an outstanding Service department. They met me at my car and were ready to begin the work immediately. They made me feel like my vehicle was their priority! On both visits, I received my vehicle back quickly after a complete service and repair!If you need service or repair work on your vehicle, the folks at Five Star are the ones you need working on your vehicle!

Very professional atmosphere! Robert helped us find a great used vehicle in our price range and offered amazing service to us! Keep up the good work

Five Star Subaru in Grapevine is easily the best car buying experience I’ve had. Clean facility, friendly staff.Spenser Fuller is a fantastic salesperson. Friendly, knowledgeable, laid back. Great experience with him. Well be back to buy a 2022 Impreza Sport for my son from him in July/August.The Service experience was great too. Quick, friendly and easy.My son, Cameron, is 17. His dream is to work in your shop, working on cars. Hed love an opportunity to work at Five Star Subaru as a Valet or Sales Porter and work his way up. He said hed even take a job sweeping and cleaning the shop. This was a key reason were buying 2 vehicles from you this Summer. We both love Subarus and wanted to join the family.

BB and Doug at Five Star have gone above and beyond to fix a few problems we had and make this a great car buying experience! They have very open communication and were willing to work with us on price and payments! Overall a great experience with them!

I LOVE SUBARU, and this dealership truly is a 5 Star experience. The only time I have been unhappy was today when they didnt have parts for my vehicle after driving 3 hours 1 way, for my service appointment to get the seat coolers replace. You wont find a better vehicle to purchase, and this dealership is incredible! Nobody is perfect and I guess this is what I get for living so far from the dealership.

My experience at High Five Subaru was phenomenal. From the time I opened my door to was greeted with a warm voice that asked what my needs were. I was the. Instructed to speak with an outstanding customer Servive rep (Sean) who was attentive to my needs. He made sure that I understood all the issues that were going on with my car. Hey also assisted me with a battery changing for my fob.I will definitely continue to drive 35 minutes away from my home to get this great customer service.

I absolutely love the customer service and that they don’t lie about the pricing here. I would recommend to everyone to buy here. New, used you name it. Awesome customer service.

Went in on a Wednesday evening. Was able to test drive the car and signed paperwork within a one and a half hour time. In and out. Easy staff to speak to and were very helpful with all my questions. Cameron was a delight to work with!

Always professional and expecting me and ready for my appt. complete work needed and good feedback & explanation of work done or issues found/not found. Excellent service

I dread having to purchase a new car and go through the process. This time however, I had a great time. Clay was super friendly and eager to teach me all about the car I was interested. They were receptive and not rude about any negotiations, I feel I ended up with a great deal. The financing also went very smooth. Overall an amazing experience with Subaru of Grapevine. Thanks guys!

I had a great experience at 5 star from the minute I walked in. Ron was very courteous, welcoming and not pushy at all. I was able to get the car I wanted and a great deal. Highly recommend this dealership!

Had a great experience with the service dept and would definitely take my vehicle back.

My experience everytime I visit is always pleasant with courteous service. Im pleasantly provided with a detailed explanation of the service(s) being performed which helps me to know that Im getting a great value. Thank you so much for everything you do so well!

As a walk in customer to the service department for a mini but important issue I was pleased to have them service my car right away was great. I am always impressed with the the team there at 5 Star Subaru I will always be a fan and will continue to recommend you to anyone willing to listen.

I take my 2018 Crosstrek to get maintenance and repairs here and I couldnt be happier. The staff is friendly and they find whatever coupons they have available to save me some money, while the mechanics get the work done properly and in a timely manner.

Brought car in for routine service. Gas was showing I had less than 40 miles to empty. Picked up car with half tank. Happy customer

This is my first experience with both buying a Subaru and being with the Five Star family. The buying process was a breeze and when I took my car in to have the windows tinted, the service department was amazing. Sean had everything set up and it was done in no time! Everyone that I have dealt with has just been the most amazing and helpful people ever.

Appointment service was on time and completed on schedule, work was reviewed before and after completed, service personnel were all very professional and courteous, excellent service

Dyson, the service writer was outstanding. Professional, courteous, experienced!!

I brought my Outback in for a routine service and recall fix. Everyone was very kind and the customer service was much appreciated. I have had several experiences in the past at other dealerships (not Subaru) where I have felt brushed off or like they were trying to hassle me for additional services... not here! They were quick, efficient, and even gave me a complimentary car wash! I will definitely be back.

Stephen Lennon, Cameron Alexander-Munns and Kareem were absolute rockstars! Stephen and Cameron worked so hard to make sure I got the car I wanted for the price I wanted. The entire experience was great from beginning to end. They made it so easy and I could not be happier with my new car and the process of getting it! They gave me a very reasonable trade-in value as well. Thank you to everyone involved; what a great place to shop for a car.

Every time I bring my car in for service, I get the best customer service. Highly recommend the Subaru brand and especially this dealership :)

Was pleasantly surprised by the Service Experience with Five Star Subaru, it was really the best service experience I have ever had in all my 15+ years of Owning/Serving a Car with a Dealership either in India or in US

Excellent service. Brought my car in for a couple of recalls and these were promptly handled. I was also offered a nice 21 Forester as a loaner while they worked on my car. An action plan for other suggested maintenance was also provided, but no pressure was applied to push these on me.

What an absolutely professional staff and amazing experience! Massive thanks to Tobias Awoniyi, Jordan Reddish, and Jeff Davis. These gentlemen were top notch and put our needs far and above their own. We felt extremely comfortable throughout the entire experience and they worked hard on our behalf. I can’t thank you enough - tremendous staff, facility, and we are thrilled with our new Forester.

Took my car in on a Friday morning (no appointment) and Mike took care of its maintenance in under an hour! Super fast and super friendly service!! Thank you, Five Star Subaru, for the great complimentary car wash, too :)

Jonnie and Jon went the distance in ensuring an ongoing and difficult to identify problem that I have been wrestling with for some time got addressed appropriately. Its evident that they didnt let the issue fall as the other dealerships have simply followed the flowchart without being tactical and communicating closely with the techs to ensure identification of the issue and executing the proper fix. These guys are sharp and Jonnie took ownership to remediate effectively. Great customer service and mechanical experience is evident in this team. Thanks GV Subaru, Jonnie, Jon, Michael and to the technicians.Class act at Grapevine Subaru. 🙌🏻🔧🤠

Stopped in for routine service for my Ascent. Top notch service and the people are so nice and does a great job!

I had a great experience getting a car from here. I already knew what I wanted and Frankie helped me reserve a car for delivery. Freddie was also super helpful from start to finish with the financial side of the purchasing process. Overall a very helpful experience.If you go there, my recommendation is Frankie. He has answered all of my questions and even answered some after the purchase was complete. There was no pressure and he is very knowledgeable about each model there.I went to every Subaru dealership in the Dallas metropolitan area. This one was the most pleasant experience by a far margin.

Great dealership will work with you and make everything right

Friendly staff, fast response to issues, and a great location. They strive it make it right for you!

Great service. Very accommodating!!

Sales and service folks are very down to earth. New car buying process was easy and straightforward. Service folks seem to under promise and over deliver.I’d buy from them again.

They were able to get me into the vehicle we wanted at the price we wanted and gave us a discount on the warranty. Best car buying experience I have had and are very thankful for them. Especially Mitchell who was extremely professional and helpful.

Fantastic experience from beginning to end. So fantastic that we purchased 2 Subarus in 2 weeks! We are first time Subaru owners and couldn’t be happier about our purchases. Special shout out to Freddie in finance! He goes above and beyond to make the entire buying process fantastic! Highly recommend 5 Star Subaru in Grapevine!

Jeremy Matthews was our sales rep, and he did an excellent job! We inquired online for a pre-owned vehicle for my daughter. When we got there, my daughter did not like the car. Jeremy immediately went to work to find something else, and worked hard to find the right car for my daughter. Jeremy was polite, knowledgeable, always responded to our questions, and when we came back, he had the car and all paperwork ready to go. If you shop at 5-Star, ask for Jeremy Matthews, you’ll be glad you did!!

They werent open when I originally purchased my vehicle, but have been using their service center for a few years now, and have never had an issue. Staff is friendly and times given for work are generally spot on.

Weve bought two certified pre-owned cars from Five Star Subaru and have them serviced there. From sales to finance to service, these people are outstanding. I love both of our Subarus and wouldnt hesitate, when the time is right, to buy from them again. These folks know their business, treat customers right and are just an easy place to work with. Shout-out to Darrell Cooper on the internet sales team and Mike Ohanesian in the Service Department for their outstanding service!

Recently purchased a forester sport from five star. Sam, Scott and Kareem were great. There was no pressure to purchase the car or any of the warranties. Sam was very patient and answered every question. Kareem explained all the warranties and provided his recommendations without being pushy. I highly recommend buying a Subaru from five star.

I had a minor repair issue that was taken care of quickly. And my vehicle was returned to me cleaner than when I brought it in.

Let me just start off by saying Spencer is the best salesman ive dealt with, made everything quick and easy. Reached out to me and communicated with me through the whole process. If Interested in a vehicle here. Go see Spencer !

Jordan is an amazing salesman! We live 3hrs away and had to communicate via text and email. He went above and beyond keeping me update on the finance department working out a deal for our trade in to getting me the car I desperately wanted! There have been small hiccups along the way but Jordan never skipped a beat in getting it taken care of. We will defiantly been back when my husband decides its time for another vehicle!

Johnny my service advisor always does a fabulous job taking care of my repairs and makes sure they are done expeditiously. I will never go to another dealership!

Super friendly. It was a scheduled service and they had all paperwork and a loaner car ready and available. Great experience. Mike was my service advisor and he was very helpful and personable.

I took my car in for an oil change and was satisfied with the professional service. The service advisor, Michael, was honest with me about the condition of my car. It is better service here than what I received at a Subaru dealer I went to previously which was located in Plano, TX.

Nick and the rest of the team are awesome and super friendly. I was always greeted with a smile even with a mask on lol. The used car process was so smooth and easy. Never have I enjoyed buying a car from a dealer. Nick went above and beyond and provided the best customer service I’ve had in a while. Not only did I get the car I wanted but he was very efficient with getting all the paperwork together. He even checks in to make sure I was still happy and everything was going smooth with the car! Definitely will recommend buying from this dealer.

Dyson was my service technician. He did an absolutely wonderful job. The waiting area with food and drink, the facility itself, and the benefit of getting a loaner car were all great. Would definitely bring my car there again.

We were treated very well by all of the staff and our car buyer experience was excellent. We would strongly recommend this dealership.

We were so impressed by our experience today with Mike at the service department. He went up and beyond to make sure that we had a loaner car right away when we found out our appointment would take longer than expected. When we returned to pick up our Outlander, it was spotless and Mike even showed us some new features that we didn’t know we had. Thank you, Mike, and the other wonderful staff there at 5-Star!

I came in for a routine oil change Friday, May 24th at about 4:30-4:45 and was told it would be about 2 hours. They were not wrong and utilized that full estimate which I was fine with. What I am not fine with is the fact that upon 20 minutes after leaving I find that my drivers side wheel well, where the bumper attaches, is bent outward and missing the pop clips that secure it along with some chipped paint causing the bumper not to sit flush. Mind you this is very minimal damage but it’s something that was caused by the dealership and should be rectified by those responsible. I immediately called to express concern that evening, spoke to Hannah, and was told I would be given a call back from the manager on Saturday, May 25th. I called late afternoon Saturday after hearing nothing and spoke to Bryan who told me the manager was gone and he would have him contact me Monday, May 27th after “ reviewing the cameras.” Well, I waited until Tuesday, May 28th without hearing anything once again, and decided to give a call but the manager was out. I did not hear anything back until Thursday, May 30th from Marcus, the service manager, who is always polite, and told me he would review the cameras and get back to me that evening if not the following day which would have been Friday, May 31st. It is Wednesday, June 6th before I hear anything back, after my 6th attempt to call and reach out to accomplish some sort of resolution. Marcus informs me that the cameras were “reviewed” and I get 2 extremely low-resolution pictures, at poor angles sent to me via email, as proof that the dealership had no part in the damage caused to my vehicle. Absolutely ridiculous. 12 days for you to call me back and say “not our fault.” Of course, you can’t see any damage in the pictures because the cameras are not high resolution and the damage is super small! Go figure? They would have had to take whole body panels off for anything to be noticeable on those cameras. I would not recommend the service department here and if you do have to come, make sure you get before and after pictures to avoid the run-around. Also, anticipate improper expectations to be set with whomever you speak with in service. Ive attached pictures.UPDATE: Marcus, the Service Manager contacted me the day following the posting of this review and said he would take a look at it personally and see what he could do to make it right. During the time the vehicle was in the shop I was also contacted by Marcus each and every single night to give me a status update of the repair which I am super appreciative of. I just picked up my vehicle today, Friday June 14th and not only did they fix the damage, but they replaced my drivers side mirror that has been broken for the past year that Ive been too lazy to fix. Completely made my day! I will also add that any time I have had to leave my vehicle for any period of time they have always given me a practically brand new rental car. In this scenario a 2019 Impreza with about 400 miles on it. All in all I am happy with the outcome and they really did go out of theyre way to make it right. Ive posted a picture of the repair and while it doesnt look brand new or anything it is certainly not noticeable unless you fixate on it. Thank you Five Star and a big thank you to Marcus specifically for going above and beyond! With my initial experience I had given a single star and subsequently changed it to a 4 after leaving tonight. No it wasnt the quickest to get the issue resolved and the initial effort to have the situation acknowledged was extremely high but Marcus truly delivered and if the rating were solely for him it would be 5 stars. Thanks again,Mike

This was probably the best service experience I’ve ever had. Communication was excellent from start to finish. The waiting area was very comfortable and I was told in a very short time that the repair would take a few days so I was put in a nice loaner. I received my car back earlier than expected and a lot cleaner than I left it. Thank you for an outstanding job!