New in town and like to support local business but start small to see what theyre about. Took my custom painted rims in to have new tires mounted. GP thought theyd be ready same day, but I said take all the time needed just dont damage them. Dave assured me they could be trusted and that he had a specific tech in mind to do it. They never called me so 2 days later I headed in to pick up the wheels and there were 4 significant chips in the back rim. Not the end of the world but if everybody made 4 chips every tire change, then Id have dozens on there by now. Anyway, they waived the fee and Dave told me hed be contacting a paint shop on my behalf to see what could be done and then hed let me know but I never heard back from them. This is all I needed to know about their level of care before recommending any larger venture with their service dept.

Bought my KTM from here. Everyone is very polite and professional. Buying here was very relaxing and not a stressful experience. I didn’t feel pressured or like I was getting swindled. Everyone I talked to up there was very knowledgeable. Anyone can sale you a bike but knowing what you’re selling is a different thing entirely. Parts and service are very good as well. All around this place is a great place to buy a bike. Have it fixed or serviced.. Honest people, knowledgeable about what they have, and customer friendly…

I drove from Austin to Grapevine to have my motorcycle repaired from a wreck. When I received my bike as you can see the front end was still heavily damaged. It literally rode in a diagonal. Also the bike had broke parts that were paid to be replaced that were not. They also damaged new fairings and tried to return the bike with then damaged. The oil was over full and staff was very rude. Its sad because my life could been easily lost if I had not seen the obvious damageTwo months later and another 2000 dollars in repairs to finish and complete my wreck repairs. This was after grapevine powersports declared my bike 100% repaired and safe to get back out on the road again . If you are in the same situation and value your life at all take your bike somewhere else.In response to your comment that is the truck I rented to pick it up, and the pictures I took at gas station half way home when I realized that parts were not replaced I paid for. I can provide you the receipts from where I had to take it to a suspension specialist because your incompetence could not figure out after multiple requests to check front end since I had a head on collison. Your dealership is the most dishonest I have ever encounter in my 22 years of riding and racingAlso adding pictures of text sent to David you employee

Trynt and Ryan do honest business and treated me with great respect. I would send any interested buyers their way without a second thought.

I came in looking to finance a bike that i have wanyed for a while, along the way we ran into a lot of issues due to me being a first time buyer, Christian was a great salesman that helped me, he taught me ablit about the bikes and was patient to the end which did result in me driving off the lot with a bike i love. I highly recommend Christian and grapevine powersports due to the awesome customer service and more.

Great organization. Sales team was patient, quickly text me on an opportunity, and the other departments were very helpful and kind. Would highly recommend giving this group a chance.

Awesome store friendly people and good prices

My fever placed because I buy my dream bike here KTM. Really good service department people are grateful

Dave from Grapevine Powersports is a gem! I was having some issues with my Ninja 650, and he took his time to solve whatever issues I was having and made the bike much more easier for me to ride. Ive been riding the bike since, and the difference is night and day. Loving the bike. Shoutout to Dave! Thank you, Dave!

They were great. I sent an inquiry about their 1000 SXs through their website. Tanner contacted me, answered all my questions, and got it set up, so that the bike I wanted was ready when I arrived. Would shop here again.

Blew up 2 clutches so far in my Ranger. Dave in service was great to work with and they got me in and out as quickly as possible. Didnt buy it from here but will keep coming back for the great service.

I bought a Can-Am commander from them I got it home and unloaded it. Then drove it about 100 yards and it died wouldn’t turn over. I loaded back on the trailer and took it back up there. They told me that they couldn’t do anything I needed to take it to a real Can-Am dealership. The sales manager was rude. Highly don’t recommend buying anything from here.

Friendly and fast service. Need something fixed or worked on? Request Trey. Hes the best mechanic there!

Went in to get service on my Yamaha wave runner. Service advisor Mike was awesome! Made me feel at home. I will now be taking the motorcycle to them as well!!!

Had a good time today 4/3/21 thank you for hosting the demo ride.

The staff is amazing, always trying to make everyone happy. Dave from service is amazing at his job, helped us out a lot. I will for sure be coming back to see Dave and the amazing Grapevine power sports again staff soon! Thank you so much!

Great Hassle Free experience Everytime Ive dealt with them & when selling my bike last time. Will definitely give them my business again soon.

Power sports, more like power transports! Best place to buy fun transportation! Definitely recommend this place for first time buyers on 2 and 3 wheel toys. Also ask for Mike hes definitely the man to see.

So nice to walk into a place and be properly greeted with beautiful smiling faces! Everyone was extremely polite and helpful. Speedy checkout with a thank you and have a pleasant day. I highly recommend this store.

Beautiful facility, friendly staff. The Kawasaki Demo Days was at this location has been my favorite to date.

If you have a watercraft needing service go here. Just awesome staff and great selection of half road two wheel bikes. We had a turbohonda jet ski which we are selling fix and the amount of repairs cost were really unexpected low. $170.00 to check it out and tell us it was good to sell.Love these guys, honest, fair and professional.Thanks Grapevine Powersports.

Just had my second awesome experience with Grapevine Powersports! The first was buying my KLR650 from them this summer. The second was that they were gracious enough to loan our student organization a Kawasaki Mule for the Colleyville Heritage High School Homecoming Parade. Great people!

Make sure you ask for Payton! Payton was awesome, and got an unbelievable deal for me. LOVE my brand new 2017 Z900. Ive visited several dealerships in the DFW area, and they are by far the friendliest and will go out of their way to make a deal happen. I wish I could say that about the first dealership I bought my bike from who seemed to be very unwilling to work with me. I also visited another dealer in the DFW area, and they didnt even walk up to me. Was kind of shocked, cash in hand ready to buy a bike (no finance). I did not get that feeling from Grapevine. If you are in the market, I strongly urge you to visit or at least give them a shot to get your business!

Came in for a ninja 650 and left with one, not only did they price match but they lowered the price of the one they had to make it worth buying from them.If I want a new bike again I’ll definitely go to them but I’m happy with my purchase so far.Thanks Russel!

Had a great buying experience here. Had an issue that was resolved. Jeff contacted me and helped me out with that! Thank you! Got a Ninja 400 and its great! Definitely check them out! Support local businesses! Very friendly atmosphere!

Big thank you to the parts department. I Had a hard time finding a clutch master cylinder repair kit for bike. It is not OEM so there was no way to tell what model I needed the parts for. You parts department did some checking and found a kit that was local and cheaper than anything I could find. I wanted to fix my bike before the weekend and thanks to them I got the parts I needed fixed my bike and rode all day Saturday with perfect weather. Great work I appreciate it!

Both the guys in the service department are top notch ! Took my Ranger in for 500 hr service and wasn’t given the run around on anything. The shop got my unit out the same day, and put my air filter and spark plug that were replaced in the back, which I appreciated for peace of mind that it was done correctly. The only gripe I have would be to wipe the excess grease of the grease certs ( which I can live with). Everyone I interacted with was very welcoming and eager to help. Top notch dealership, and will be a life time customer . Thank you GP!

This dealership is amazing. I just bought my first bike and after months of searching and walking around local dealers I have to say that this place made the buying process so amazing. Mason sold me the bike and Denise in finance hooked it up. I got a few aftermarket installations on the bike and they got all that ready to go on the day I wanted to pick it up. They truly made me feel like they appreciated my business and at no point did I feel like they were trying to screw me over. They went above and beyond.

They did a great job and handled my situation. Everyone from the service department to the sales team were friendly and professional. Looking forward to doing more business in the future.

Hunter was friendly. We drove 45 or so minutes to get there. I found something on their website I wanted. Guess what, their products on their website had not been updated in months.

Bought a new bike and it could have been a tad bit smoother.

Excellent in customer service! Excellent community partners....Thank you so much Grapevine Powersports for being such a great member of our community! Your genuine devotion to helping make our community even better shows every week to help our programs. Our great group of volunteer dads, affectionally called the “Cat Daddies” are responsible for not only getting all the football equipment to the field for the coaches, but also before the games, but also for erecting the giant Panther tunnel for the team to run through before the game and at halftime. Its a ton of work…Since Grapevine Powersports has been delivering the mules to us, we see many more happy volunteers as it has cut down set up time by almost half thanks to you all. It’s nice to see them smiling and motivated to come back week over week.Most recently, Grapevine Colleyville Independent School District requested 6-8 mules for another dedicated group. GCISD had the privilege of honoring the Medal of Honor Recipients at Mustang Panther Stadium and the mules were used to parade them around the field for this special honor. It was an incredibly moving ceremony and when GCISD called on you, you were there to help immediately! So kind and so impressive. Thank you for making our community so wonderful with all you do for us and others! Dylan has impeccable customer relations and customer service skills and he absolutely loves his job and the family at Grapevine Powersports. You all are a great bunch of leaders and I look forward to working with you in the many years ahead. Grapevine Powersports has a beautiful building, an impressive showroom and excellent customer service, but it’s truly THE PEOPLE here that make all the difference! Thank you, Lisa, Dylan and Aaron and everyone at Grapevine Powersports for giving back and for your dedication to excellence in our wonderful community.We appreciate you!Tammie Fleming,Colleyville Panthers Booster Club

They did everything we asked for! Took their time to get my wifes gear. Made sure all gear fitted well. Took their time explaining everything to us. Several people helped us, and everyone was very polite. They greeted us before even walking through their doors! I STRONGLY recommend your first and only stop here

Nice building, decent selection, but definitely a sales based environment. You will be profiled walking in here, expect no one to lift a finger to provide you with information if you dont fit what their normal clientele looks like.

While maybe just a very slight bit more expensive than some local competitors, their customer service and friendly staff more than make up for it. And even if you do find the same thing somewhere cheaper, they are more than happy to match the price at least. Without being pressured, I was able to take my time to shop around for a bike and ask half a million questions with a friendly response each time. Not only did they earn a repeat customer, they earned an advocate for them.

Bought 2 jet skis from Russell at great prices. No one else came close to the pricing for 2019 models and Russell didn’t try and nickel and dime with additional charges like other dealers. Russell provide excellent service and folllow-up. I actually drove up from Houston because of the great deal and service. I highly recommend Russell and Grapevine Powersports.

DO NOT TRUST! Would give 0 stars if I could. Ryan Completely mislead my purchase for a bike, that I thought was an 883 sportster and it was actually a 1200. IT WAS NEVER EVER TOLD TO ME THE BIKE WAS A 1200. I spent a lot of time sitting on different bikes and wanted to be educated about the differences. I sat on & was schooled in everything from a ninja 300 to a 1000 and then the Harley. Of course the 1000 was too big as the salesman Ryan pointed out & said it was a lot of power!..but this beautiful Harley that was sitting there which I asked is that an 883? Which he replied yes! I fell in love and brought cash. $7450 later I discover after it was delivered (late) when I was purchasing insurance that it was a 1200. The thing that upsets me the most is the dishonest misleading salesman that was only concerned of his sale. Obviously not the fact that I specifically stated I can ride but haven’t been on the road in years and I wanted something that I can be comfortable with while I’m getting familiar with everything again. Ryan also knew as I was there with my son that I did not want anything too powerful because I am a widow and want to come home to my kids. I am beyond upset and when I called Ryan to let him know that I found out it was a 1200, he had nothing to say except he was sorry. ?? Really. I would NEVER give my business to these people. My bike is beautiful, however IF I WAS TOLD IT WAS A 1200 I WOULD HAVE NEVER BOUGHT IT. Ryan KNEW THIS AND COULD CARE LESS TO POINT IT OUT, BECAUSE THAT WAS THE ONLY HARLEY THERE I WAS INTERESTED IN & HE WOULD HAVE LOST THE SALE. Unbelievable, and pathetic to take advantage of a widowed mother of 4, or anyone for that matter. if they’ll do it to me, there will be another one. BUYER BEWARE.

I had a great experience at Grapevine Powersports. Quick and easy transaction. I would recommend them. Trynton was the salesman and Jeff the finance manager were great.

I bought a Kawasaki Ninja 400 from here back in May. I just want to say I love my bike. And it’s my first bike. Unfortunately due to financials, I am having to part ways with it. But I am writing this review for the staff and if you are in the market for a bike, visit this place. They have a great selection. Dustin the finance manager is super awesome and makes it easy to get a bike. The sales staff are so helpful and knowledgeable. In the near future, I will buy my next bike from them!

Awesome group of guys! Make sure yall get in touch with Ryan & Jeff, sure make the buying process simple and fast.

After reviewing the website pricing, then being excited about purchasing a motorcycle, I went to the dealership to look at a new model. Unfortunately, I was not able to do business. After a timely response from the owner on google, I have decided to try to do business with this dealership again. I appreciate the professional response.

Jacob was an awesome dude, I came in to see what they had in stock. I truly came to see if they had a rzr trails & rock edition and he showed me and was an completely awesome guy. Very respectful and when I told him I just came to see he’s tone kept the same way if he thought I was gonna buy. If you were to buy Jacob is a great guy to go to.

Russell was quick to respond and to help. Price was great and the new dealership is very nice. Financing however took way too long. Other than that. Great place. I would go back and recommend.

Just stopped in for an annual off road permit/sticker which they had in stock. Super friendly parts counter guy and same for the super helpful receptionist that took my call when I was making sure they had what I needed.Love the HUGE new building which is packed with new inventory of bikes, 4 wheelers and chainsaws too.

I appreciated your no nonsense way of doing business. Carl and Jacob made everything easy and convenient. Their facility is first rate and their staff is excellent and professional. I am very pleased with my side by side and when I need something else Ill be back. Well be very glad to refer you in the future. Thanks so much for all your help. Ron Rutledge, McClelland Gun Shop, Dallas, Tx.

Good service love the people working there. Got a z650 before they moved to their new location. Their new facility is pretty big. If you are looking for a Kawasaki bike for sure visit them and take the bike out for a spin.

Ive been working with the folks at Grapevine Powersports for years and they are the best dealership Ive ever frequente. Trust is hugely important and I trust them. Just bought two more motorcycles yesterday and would recommend them any day. Service is awesome too.

The staff was excellent to work with. We bought a used 2017 Polaris Northstar for a great price. I can’t say enough about how good they were to us. Highly recommend this business

Awesome costumer service!! I came in with some questions about a bike. They took the time to answer every single question. They were all super nice, I was not disappointed. I HIGHLY recommend!

It was a great experience if you are looking for the best bang for your buck I would highly recommend this place. Brad head of sales got me on in there worked out the best deal and made it happen. Everyone was very helpful from the sales department all the way to the finance department you literally cant go wrong at Grapevine Powersports.

I bought from them after visiting 10 stores.. enough said

The employees are helpful and they had what I needed when two other places I called first didnt.

There are 2 minor manufacturer recalls on my Kawasaki Mule Pro. It’s also scheduled for regular maintenance. I have placed no less than 6 calls over the last 3 months to find out if recall parts are in so I can have the recall work and scheduled maintenance at the same time. I can never get a call back! Spoke to Rachael, Eric (I believe). Very very frustrating. Morgan the receptionist who answers the phone I think is a embarrassed as I am frustrated. I want to PAY for service and give my money to the business! Not one to right a negative review, but if I managed or owned this business I would certainly want to know.

Sad that Ive only had my 2019 Slingshot SL for approx 5 weeks and now it has set in the Dealerships shop for a week (at this point) waiting on a battery & alternator replacement. Apparently, the alternator has to ship from Polaris and it takes 5 or 6 days to come in. Doesnt make a lot of sense since (1) It is a GM product, and (2) There are multiple Dealers in the area. Wouldnt be that big of deal if they hadnt waited 5 or 6 days to order it. I was really hoping for a more (Lets see what we can do to get this fixed) attitude. Getting 3 stars verses 2 only because the Sales Staff treated me good. Mr. McWhorter, dont forget, when you decide to grow your business, make sure that you are ready to maintain it.

I purchased a new KTM with these guys a couple months ago and have worked with them to order a few parts for the bike since. Hands down the best experience I’ve ever had with a dealership. The sales team was super cool and not pushy at all, and extremely patient with answering all my questions. They gave me the best price I could find anywhere within a few hundred miles on a new KTM. After purchasing the bike I went straight to the parts counter to order a few bits and bobs that I wanted and was pleasantly surprised to be met with super knowledgeable staff over there as well. They let me browse their catalogs for as long as I wanted and were also very patient and helpful. Super good experience all around and I will definitely be back. Check these guys out if you’re looking for a bike or even just parts. Thanks again!

The breathtaking design and quality of the facility are second only to the way visitors are treated there! I spent a little time with 6 of the staff over the past two days and very impressed by the team.Drop by and see what I mean. You won’t be disappointed.

Awesome people easy to work with, walked out of the door extremely happy. Thank you grapevine powersports!

Excellent Service department.

Buying a bike from here was mostly painless and they gave me a pretty good deal on the bike but do not expect anything out of the service department. Called to schedule my 600 mile inspection and the service manager just told me that they dont do appointments Even when I told him that I dont have anyway to drop off my bike for their first come, first serve service department, he didnt try to help me out. He said, if my guys are wrenching, then they arent making money and complained about how they have had people cancel appointments and show up an hour late and that they cant just have his mechanics sitting there. When you are in the process of buying the bike they walk you back to the service department so you can meet them and of course they say they are going to do whatever to keep you happy blah blah blah. And definitely dont purchase the service package through them when you buy your bike unless you want to drop your bike off and go with whatever is good for them. What happened to the days of the customer being right? Not like I was asking for much. Just a process that every other service department anywhere does. They even have a schedule service page on their website. That obviously doesnt work. Place is a joke. Will be taking my bike up to Freedom Powersports where they easily set me up with an appointment and I will be riding my bike to the shop tomorrow, getting the work done and then riding my bike home.

Great selection and staff but a bit to in your face I wanted to browse around with my very experienced cousin and Uncle to see what felt right but had multiple salesmen give me their two cents, one of which tried to settle me on a 250 adventure bike after telling him the kind I enjoyed. They did allow me to sit and feel a lot of bikes which was nice. The Z400 will be my first, followed by 650 leaving the 900 if I desire later.

I took my Kawasaki Vulcan in for some repairs and the experience was great! The guys over there were courteous, professional, proficient and fast. I will definitely be bringing my business here from now on. Two thumbs up.

The best buying experience in the metroplex. I have purchased from most places and Grapevine Powersports has been honest, helpful, patient and in general very easy to work with. They are the only place I know that carries so much in the way of parts and accessories as well as the bikes. I plan to be a return customer in the future.

Great customer service and a cool store overall. This place has lots of cool gear and merchandise related to outdoor motorsports. You can look at the vehicles both inside or outside, so if you are not going to buy anything, it is an interesting place to window shop on a rainy day. If you are going to buy something, they are happy to help.

Had parts for decent price and had great list of gear to check out team is pretty nice with customer support

I had a great experience with Jacob Jamro. He listened to me, he wasnt pushy, and he made my purchase extremely easy. I’ll be back again!

Got my first bike at this dealership and I must say it was a pretty good experience. They were patient, took the time to understand what I was looking for and worked with me on pricing. I shopped many other dealerships and GP gave me the best price overall. Would definitely buy here again when it’s time for an upgrade.

Fantastic new location - even has its own test-drive track. Increased gear inventory. Great parts & service department- I know, Ive used them.

Came in for a jetski. I felt like the staff I interacted with lacked basic knowledge of the equipment and any customer relationship skills. Frankly, I couldnt get out of there fast enough, but since I had asked a question, I felt like I owed the salesperson the courtesy of waiting for the response, even though Id already made the decision Id never buy a Kawasaki jetski.

Great staff and products. Would highly recommend.

Recently bought my first motorcycle from Russell. Good guy, good price, overall good experience!

Mark Torres at Grapevine Powersports is the worst person for customers service to deal with. He is very unprofessional, rude and nasty. I took my Slingshot in for two recalls and ask them to remove my steering wheel to replace with the new Quick Release Steering wheel Zi had purchased. They damaged the sleeve and now want me to pay $939.50 for the repairs. They claimed it was already damaged that’s a darn lie. If so, why are there red markings on the columns and the rubber cover is missing. If it was which I know it wasn’t why would they touch it. I wish I could post the picture for others to view. Don’t take your Slingshot to this place. They are not skilled to work on Slingshots and will damaged your Slingshot, and lie and say it was like that when you brought it there,. I must say Eric and the other young lady that handled the recalls were very apologetic. I will be making a complaint with Better Business Bureau.

These guys are great! They will seriously work with you to get you the best deal they can and leave you 💯 satisfied by the end of the day!

Nice people

Not happy with The Full Service of my 2019 Sportsmen Highlifter 1000.. Because I’m in the business and expect better and know that you have the right people to do it I’ll be in next week for a second opportunity.

My experience with this place has been great. Saying that I have only been here twice. But the staff is very friendly and knowledgeable on the bikes and service is very quick and effective. Will gladly use them again.

Jacob was our salesman, very knowledgeable and friendly, he made the process painless!

The bikes are not maintained well, and the sales staff is inexperienced to put it mildly. We took a 2016 victory hammer out, but the motor died continuously and they claimed it was a bad vaccum line. The sales rep then tried to take us to the cleaners for 10,500. The bikes hold back price or market value is 6,500 roughly (assuming the bike actually worked). The dealership is asking for 5k profit up front and then they screw you on the financing and increase the rate to make their money on the back end as well. Do not go to this dealership expecting to speak knowledgeably to a staff member.... They will not comprehend anything you say. They will quote you sticker price and add tax title and license onto that. This is bad practice for dealerships as well for used bikes. The price you post should be out the door and most importantly the bikes should work. Do not ask me to trust you that its the vaccum line and proceed to as 5k over market value. Anyone reading this, I would highly advise dfw honda, or American motorcycle trading Co. in Bedford. The staff is much more knowledgeable and they will speak to legitimate points regarding hold back price compared to their current asking price. Avoid this dealership at all cost, they are trying to pay for that new building they moved to by ripping people off.- Cheers all

I have purchased 3 units from Grapevine. a 2017 Polaris Sportsman 450, a 2018 KLX110L, and later a 2019 Kawasaki Brute. ths only reason i purchased even these here is because in 2017 when I was shopping for my rzr they opened a $16,000 line of credit in my name even though i had never stepped into their store. Every time I have to look at my paper work i find more charges they snuck in. $1000 service contract on a $1500 mini bike for instance. When i traded in the Sportsman for the Brute we were told and shown paper work that we were trading in for $2000 credit towards the Brute and then $2000 off of the price on the brute. that definitely didnt happen. and of course walking in I said that we already had the finances in order, they ran my credit TWICE that day to try to raise my limit to include a BS service contract on that as well. And to top things off, my title for my over priced Brute is completely MIA. I will never spend another dime here and will 100% be taking all of my future business to Antlers Motorsports.

Took my slingshot in for service on 9/30 for recall about the seat frame and for the steering wheel being off center after they had performed a recall about a steering bearing previously . It sat for 2 month out side in the weather, they told me it would be in a warehouse during the repair, but was left out side in the sun and rain . When I pick up on 11/12/19 the seats were all worn out due to being outside during the one month wait. Their fix was to only replace the seat bottoms, not seat backs, which were also worn out . Owner told me they cant do anything about it . Left the dealer unhappy with their service, they told me they are not like a car dealer ship . After pick up, found the steering wheel to still be off center. Went back and was told that there is nothing they could do about it even though it was centered before they performed the steering bearing recall .The steering shaft recall was supposed to come with an alignment after repairs . Never received any paper work of repairs that they did .

Ive personally purchased 2 bikes here, and have referred a few others. However, I can no longer do so.So many errors. Gave the wrong bike to my friend. Misrepresented advertisements. Lost my title. Got my title application rejected by the state of Arkansas due to clerical errors.The owner trying to save face below just comes across completely tone deaf to me. Focusing on one issue out of many is short sighted. Especially when ensuring I receive my title is part of the $150 I pay you in document service fees. As a dealership thats your job. To deal vehicles. A big part of that is title work. Something the State authorizes you to manage. And in my opinion, something they shouldnt let you do.The State of Arkansas caught another error and rejected my title application.The bill of sale indicates an amount to pay/finance...Thankfully there didnt seem to be ill intent behind the error, but it was an error that resulted in frustration and lost time on my part.Additionally, because of the lengthy amount of time it took to get the title, my application for registering the vehicle at the DMV required I pay a late fee. Luckily the clerk was feeling generous that day and allowed me to explain the problems I was facing.I’ve edited this review due to recent developments with a friend of mine. A clerical error had him walk out the door paying for a motorcycle with ABS, when it did not in fact have ABS. ABS is a life saving feature. Im incredibly glad the mistake was discovered before he actually needed it.While they have made things right on both accounts, I won’t shop here anymore. A clerical error is forgivable, once. Things happen. But twice? And both times in the sum of $1,000 or more? In my case the paperwork claimed I still owed $5,500 on a bike I paid them in cash!The $200-400 I have saved on their prices just isn’t worth the hassle of dealing with them.My advice? Avoid this place. Ask yourself if $200 is worth months of hassle when you could be out enjoying your ride.

Jacob was very professional and honest this is the kind of people that I like and the price was right he helps me to match other dealers price very satisfied thank Jacob I will came back for sure 💯💯

Staff are always ready to Ans Qs and be helpful. Its pretty normal to have sales people descend when entering any auto showroom, the important consideration is how good the after sales service is; I cannot comment yet 😎

First of all I want everyone to take note that the NEGATIVE reviews about this store that are still on Google reviews are all during the previous ownership and in no way reflects on the new and MUCH IMPROVED Grapevine Kawasaki and its new staff.Since this place has turned over to new ownership it has become one if not the BEST motorcycle dealership/service center I have ever visited and done business with. The owner will personally want to thank you for stopping by and will always shake your hand with a smile. The main reason I would have to rate this dealer a 5 star, and wish I could rate it higher, is because of Mark and all the guys in service. I mean the sales staff are all extremely nice and have an good spirited personality with a lot of knowledge but Mark and his service staff are phenomenal. I took my bike in with major damages and having insurance pay to replace everything including the frame. Mark told me his top guy will be gone on vacation by the time the parts get in and would be a month for me to get it back. It was my fault for making him wait too long before I knew what color and parts I wanted on it but the point is that I was willing to wait a longer time to get my bike back because of the quality and customer service he provides. I could of taken it to a couple other places and had it back already but Id rather wait for it to be done with 100% satisfaction and quality that Grapevine Kawasaki and Mark provide. Ill never take my bike to anyone else for now on. Thank you Mark and the whole crew at Grapevine Kawasaki for taking this dealership over and turning a -5 star dealership/service shop into a +5 star place to get all my parts, service, gear, and eventually more fast toys!!!!

Nice new facility, and a bit easier to get to, at least for me. Lots of helpful staff. Full lines of ATVs, sport bikes, dirt bikes, adventure, and Enduro. Also have Stihl yard equipment. I liked the new digs.

The people at this place are great. Great service, great attitudes and all around great people. We love driving down and seeing whats new and we are always greeted by almost everyone in the store at one point or the other.Great deals and great organized group rides. Hope they keep doing what they are doing!

I just moved to Dallas from Virginia because I was discharged from the navy. I was out on a ride on my Suzuki boulevard and had a tire blow. I called probably 5-6 places and someone recommended this store. Everywhere I called wanted at least 85$ to bring it into the shop. I was stranded an hour from home. And it would be more than an hour wait. When I called them I got Shawn on the phone and he told me he could come get me free of charge and within 15-20 minutes the owner Aaron showed up with a trailer and got me to the shop very quickly. Immediately mark had my bike in the shop and started working on it. They were extremely friendly and Aaron (the owner) told me that they do pickups not because of the business but because they want to help people who are stranded. Everyone was super friendly and I will never go anywhere else to get work done on my bike. I am so thankful for them and recomend that anyone who needs work done come to them. Wish I could rate more than 5 stars. And the prices are very low. Bravo Zulu

Professional grade service. I picked up a replacement battery for my bike from here and the guys were knowledgeable and supportive. I also received quick service on having my bike inspected. Give them a shout for your two wheel (and four) needs.

Awesome place! With amazing staff that helped me get the bike I wanted for a really good price!

I would not only NOT recommend this place to anyone, but I also warn anyone from considering going, NOT TO! The owner is just as clueless as the employee . And heaven forbid they know how to do anything more than try and sell you a bunch of things you dont want or need.

Great customer service from Payton and his manager. went above and beyond to help me out with information in purchasing a motorcycle from a 3rd party. people helping peoplei appreciate the time they spent on the phone answering all my questions and making sure I felt comfortable. very thorough explanation will be coming here for service and parts! ask for Payton, he will take care of you

My husband and I have been customers of Grapevine Kawasaki for nearly 4 years and have always received the best service. Bonnie and Dennis are like family to us. My husband hadnt ridden a motorcycle in 20 years - until Dennis encouraged him to give it a try. Mind you, my husband loves his toys, and Dennis gave us a great deal on a 2009 Kawasaki Vulcan 900. We maintained the bike and eventually sold it back and got a 2011 Kawaski Vulcan 900. They have always been honest and upfront about everything needed to maintain both motorcycles. My husband now has a 2011 Kawasaki Vulcan Vaquero 1700. He hasnt enjoyed life as much as being on his motorcycle. Whenever weve needed anything - from parts, to service, to advice about a sound we might have heard, or a new helmet or gloves - the entire team at Grapevine Kawasaki has always been there to help us and give us the best dealer and information they can. Their knowledge, expertise and helpfulness keeps us coming back. We dont buy or do anything at any other motorcycle shop or dealer except Grapevine Kawasaki. They are one of the few business who are there for their customers not the money. They stay late and come in early if needed to make sure their customers are taken care of. If you ever need a motorcycle, service for your motorcycle or just a pair of goggles, go to Grapevine Kawasaki - theyll treat you right - with class!Karen F

I really loved the way Payton as the salesperson handled everything for me. Also Dustin at the finance desk was also very helpful . Overall, great experience buying my new Kawasaki Vulcan 900 Classic Touring model from this dealership. Will certainly recommend them over Kawasaki city in Irving where Adrian was not up tot the mark in the way he was talking to me . Almost felt that Adrian at Kawasaki city was doing a great favor selling me the bike. But these guys at Grapevine Payton, Dustin are sweet guys!

Best experience you can ask for!!!!! Peyton helped me every step of the way. You couldnt ask for better service than this place walked in door was greeted, told them who I was and next thing know you get to meet every person for any thing youll ever need for what you walk out the door with. Was my first time there and I will definitely keep doing my business with them!!!

Excellent customer service and knowledgeable staff. My family has purchased all our motorcycles here since 2001 and continue to be satisfied customers. From a professional sales team, knowledgeable parts department, and well-trained service staff this dealership keeps their customer service excellence a priority.

Great service! Friendly Sales/Finance and Parts Staff....They made my buying experience very easy and enjoyable! FIVE STARS all the way! They will definitely get my business again! Thanks yall!

Great place, lots of stock, friendly staff all around(salesman, owner, greeter, parts, and finance. Very professional.

This team, from sales, to parts and onto finance all rocked it! They were very informative, presented options with pros and cons and stayed very late to get everything wrapped up!

Excellent customer service. I did not buy anything from them but thoroughly impressed with their professionalism.

I came to Powersports to purchase a RS1...Andrew made the whole experience smooth and I couldn’t be happier with how it all played out. Thank you to the entire staff at Grapevine Powersports!! Can’t wait to rip it this weekend in our new RS1!!!

Great service! These guys are very trustworthy and will take care of you. A great experience every time I stop by. I love their Bike Nights too! They actually have games, prizes and giveaways at the Bike Nights. Unlike other Bike Nights in the area. My favorite is the slow bike race :) This is a place I definitely recommend for riders!