THE 4.7 stars for their service is VERY MISLEADING ! They can say what they want but when a auto shop charges you $1K for a BREAK JOB, TRUST ME they’re trying to get over on you ! I can honestly say my brakes were bad but not $1000 bad. Went somewhere else instantly save 300 easy my brake are GREAT NOW !

They have left me stranded on a holiday weekend because they failed to mention they would be closed for an extended holiday weekend. This visit (second total) I never went to the shop prior to trying to pick it up (it was towed). Not once in the five phone conversations with them did they mention I wouldnt be able to get my car the next day (Friday), even when explaining they might not be able to finish it Thursday. My holiday weekend in turn has been ruined, and all of my plans have to be cancelled or rescheduled. This is beyond inconvenient in the middle of moving. As a single mom, with one car its also potentially disastrous. Dont trust them to tell you important things. My first visit they also failed to mention I might smell burning or see smoke after my repair, both of which happened. Ensuring I get out of my car in the rain during my commute, and causing extreme panic. They work could be great but their communication skills are negligent at best.

Great Customer Service. Professional workmanship. Fair prices. Great turn around time. Very accommodating. They go the extra mile for their customers.

The team at Northeast is always helpful, completes work as scheduled, and is fair in pricing! Ill always recommend them!

This is a great place to bring your vehicle for service. You will receive quality honest service. They have good prices and they tell you exactly what needs to be fixed if you have issues with your vehicle. I highly recommend this place believe me you wont be disappointed.

Cliff and company have serviced everything from my 1986 Mazda pickup to my Ford 150. Also Honda and Dodge. Always expert work, great communication, fair price, friendly folks!

Very nice and friendly people. They explained the things they were going to do and the price. Fix my car I just bought. Thanks you Northeast Auto.

Great, reasonable guys. Wonderful having this resource in our neighborhood!

I will not take my car any other place. They are kind and do not make you pay for things not needed. Very honest and fair in their pricing.

Terrible service with BS excuses. I didnt have two visits. I made an appointment a week in advance and dropped it off at 8am the day of the appointment. At 2pm you called to tell me the oxygen sensor was bad and asked if I wanted it replaced. I already new it was bad. As I told you, Advance Auto parts diagnosed it. I brought it to you for replacement. At 5pm I called to check on the status and was told you needed to keep it overnight and that it would be ready first thing in the morning. At noon the following day I again called to check on it and was told that a mechanic was working on it as we spoke. How is that two visits? Sounds more like two days to complete a two hour job.

Best auto shop in Grand Rapids, hands down. The staff doesnt over charge or make you feel like you need to fix 10 things on your vehicle when you only need 1 thing fixed.

Honest and fair prices for repairs. Been a customer for a few years now and we’ve always appreciated the service from Northeast Automotive.

Awesome service and amazing people! I dropped my car off and was immediately asked if I needed a ride anywhere. Not many places offer sincere hospitality like this these days! When Cody called about the work that was needed to repair my vehicle, he was descriptive and explained what parts were needed and even what their functions are to the operation of the vehicle. I appreciate him taking the time to fully explain the work they were quoting. I will definitely be back for any and all car repairs.

Great service !!

Ive been a ten year patron of this auto shop and never left dissatisfied. The guys are awesome and honest and that is important.

I am continually impressed with the honesty, professionalism, and kindness from Northeast Automotive. I have been going for years, and they continue to exceed any expectations.

Simple, fast, good work.Dropped off my car, communicated the issues with them, they got back to me quickly about the diagnosis, offered a loaner (didnt need one), fixed it, and got it back to me with everything fixed.

Northeast Automotive is my go-to place for car repairs on the NE side. They give you an honest assessment of the job, accurate estimates and get the job done..and done right. I will be a repeat customer for my car repair needs. Update 9.18.21: Just had brakes done, fit me in same day and did a great job as usual. Still highly recommend!!

I had my first experience with Northeast Automotive. So great! I wasn’t able to wait while they worked on my car so they gave me a lift home and picked me up when my car was ready. Quick,fairly priced, and excellent customer service. I highly recommend Northeast Automotive!

Good service. Very helpful.

Great place for car repair. Very knowledgeable and friendly people.

It’s hard finding trustworthy mechanics but I really enjoyed my experience with NE Automotive. They went above and beyond what other car shops have provided me and they did so while also providing excellent customer service. Their prices are reasonable and they seem like honest and genuine people as well! Highly recommend!

Worth the wait for an appointment. Good mechanics

Very knowledgeable. Extremely helpful staff -- thx Cody. Will do a great job for u

This shop treat all fairly. They are honest and upfront with their customers. I highly recommend.

I originally chose this shop based on the reviews and I’m glad I did. I’ve had my vehicle serviced here twice and each time the service has been exceptional. Super friendly staff, reliable, quick service and fair prices. If we ever move I’d still make the drive to see these guys!

Northeast Automotive will always have my business. I took my 2008 Impala in for a front end issue. Come to find out, it was a loose tie rod on the passenger side. They replaced both tie rods (as one should do when one tie rod goes out) and they gave me a great price including the front end alignment. While the vehicle was on the lift; a major oil leak issue was noticed. Now, this situation didnt happen out of thin air. Multiple shops had to have seen the issue and said nothing to me. The guys at Northeast Automotive took the time to bring me back and show me the issue. The repair was hefty but had to be done. I had them include some extras and they worked out a very fair price with me. If youre considering repair shops in the Grand Rapids area, look no further! Northeast Automotive will take care of you! Keep up the great work guys and thank you for the repairs!

Excellent above and beyond service! Repaired our vans power steering in March, needed additional repair in August. Team got me in right away and made the warranty repair the SAME DAY! Very impressed! Thank you!

Definitely please let me know with my experience here. My car was done early. They even took the time to find out my old parts were under warranty and saved me a good deal of money. Highly recommend.

This garage is very reasonable with pricing and only wants the best for you. They do not try to sell you things you dont need. They definitely care and want to get the job done the right way for you.

I wound recommend them to anyone! Excellent work and customer service. They are as always willing to work with you and the prices are very reasonable. Very trustworthy.

Your family auto shop. Great service and good reputation.

Excellent service. Fair prices.

Ive done most of my own auto work for a few decades and am now letting others do that work. This was my first visit to Northeast Automotive am I am very happy with the honest and competent mechanics and staff. They correctly diagnosed my failing waterpump and completed the repair in a timely fashion. I will be back.

Such amazing people ! I was referred from a friend and this is the best mechanic in Grand Rapids. Honest, amazing work. Truly caring owners.

My husband and I have been bringing our cars here for the last 4 years. They are nice, professional, reliable, and well priced. Its easy to get taken advantage of by car repair places, but Northeast Automotive is not like that. They have been wonderful. We will continue to be loyal customers here for a long time.

Fantastic

New to this side of town, so I found this place by searching for the top reviews around me and I was thrilled with my service. The owners and workers make you feel like a friend rather than a customer. Without question this is my new home for servicing my vehicles. I will recommend to anyone and everyone!

I took in a late model s-10 after purchasing to have them check it over and make any necessary repairs to get it in good working order. They made over $2,500.00 worth of repairs. I drove the s-10 off their lot and within 30 miles the engine failed. I took the engine to another mechanic to have another engine installed and he stated that the failure was likely caused by silica getting in the oil which was probably caused by one of the repairs he identified on their repair bill. My total cost for new used engine to be replaced, etc. was $1,500.00. They are refusing to reimburse me and are requiring I pay to have an oil sample done to test the oil. Cliff, the owner stated this oil test would run $400.00 and that he would split it with me. The first lab I called to run a test told me $25.00 to run a test on it for contaminants or other silica. I will be having my own test done on the oil and turning the matter over to my attorney. I would say Northeast automotive probably does a good job overall (based on the reviews here), but good luck getting them to file an insurance claim without 100 percent documented proof they caused damage to your vehicle. would recommend going down the road and will be doing exactly that in the future.

Excellent service, incredibly honest and capable. I first started going here when I was too busy at work to do the repairs myself, but with reasonable prices and very capable repairs, Ive continued to come here even when my schedule calmed down. They really do spectacular work, and are always willing to find used parts when itll help keep costs down. Ive also found that they never over-diagnose which is, of course, the most important thing you can ask for from a mechanic.

Absolutely love this place! The owner and staff are friendly and trustworthy. The prices are reasonable and they will go out of their way to work with your schedule. Theyre the only place in Grand Rapids that I trust with my car.

I just had some diagnostic work done at their shop and they were GREAT! Very friendly and informative, and I would not hesitate to recommend them to anyone. This is my new place to get auto work performed. Thank you so much! :)

They have a new life long customer.

Northeast Automotive is the only mechanic shop we use for our cars. The guys are honest, knowledgeable, and thorough. They have saved us hundreds of dollars in repairs over the past few years. Highly recommended.

Overall, a great experience. The manager, Cliff, offered to come in on Sunday to give me a loaner car while mine was getting fixed. It was greatly appreciated and showed their willingness to go above and beyond. In addition, I felt like I was being treated fairly without trying to be upsold. I will definitely return!

Its a great place to get your car fixed. They are honest and wont rip you off by just changing parts to make money. They are willing to tell you that there is nothing wrong with the car and you are good to go. They also know what they are doing also. I trust my cars to them to fix.

My family has been coming here for years however I have just recently started using their services for my new car. I only had a oil change scheduled this morning however I also needed some brake work done. Not only did they fix the brakes but they completed the oil change before I had to rush off to a morning meeting. Absolutely love the service, the community, and the results!

Great ace to shop and awesome respectful reps

This is the 2nd time I have taken my car into Northeast Automotive, and I have been very impressed with them. They are always willing to explain what theyre doing (in a non-condescending way, which is unfortunately rare as a woman) and help you find the best solution. They are great to work with and their prices are fair and honest. Definitely recommend.

First time there, I could not have been happier. Very honest, great prices, excellent work. My new place for auto repairs!!

When my brakes went out, I was pretty bummed. I opted to try Northeast Automotive. The other reviews seemed overwhelmingly positive. I was treated very honestly and respectfully. I received a fair price on repairs. The job was done in a day, and after I was told it was all set, Cliff found a faulty part that he personally ran out to get and install (without charging me for it). Who does that? Apparently Northeast Automotive. Ill be taking my cars there from now on. Thanks again!

Had a head gasket go bad on my lexus. The repair was done with professional craftsmanship and the customer service was A+. They even had a loaner car for me to get to work while they repaired my car. I could not be more satisfied. With a full interior and exterior cleaning (free of charge) I was out the door with a fair price and felt secure that they took the proper time to get the job done to a high standard. Would recommend this to my friends and family as well as to a complete stranger. Hope this review helps!

Too my wifes explorer here for New plugs and wires. They did a great job and good price. Would definitely go back for my vehicle needs.

Staff is very friendly and honest, which is hard to come by these days. Prices are fair and reasonable, and the work is of high quality. I had an excellent experience here and I would recommend this business to anyone.

I take all of my work to these guys. They do a great job and I am always happy leaving there, knowing that I have gotten my moneys worth. I will continue to give them all of my business.

Fair prices and quick service, AAA certified.

They treat me like a family member, giving me honest estimates of work and a ride to and from my home. While they are friendly and thoughtful, their work is also 4 stars! I feel good about my cars condition and no longer afraid of repairing my car.

Northeast Automotive is friendly, fair and always very helpful. As a single woman, going to someone for car repairs can be intimating, frustrating and in some experiences Ive had, condescending. Not here. Ive been going here for quite awhile and my experiences with this shop have always been positive and helpful. I really appreciate them.

I happen to come here by chance over three years ago and have been a customer here since then. They are HONEST, FAIR PRICED and great customer service! Looking for a place for your vehicle this is the place!

This is an awesome place to get your car serviced. Very honest, straight forward and does what you need. Fast, Honest Service at a Fair Cost..... What a great place to take your car. Thank-You for taking care of our cars.

Took my 97 Elantra in to have a coolant leak fixed, which ended up being a radiator leak (which I suspected). The staff at Northeast Automotive replaced the radiator within a day or two, and did so at a very fair price. Staff is very honest and helpful, they even gave me a loaner car to drive to work while they were working on my car. Would highly recommend.

Great value on excellent service, and quicker turn around time than expected. Couldnt be happier and I will recommend them to anyone in the area that needs service. Nice guys too!

The best customer service and quality of work I have been privy to. Cliff and his guys know their stuff and will go the extra mile... scratch that... the extra 100 miles to make sure that I leave 100% satisfied in the job done.

Honest & Fair. Good rates, take good care of you and get the job done quickly and for the best price possible.

Very helpful, knowledgeable and inexpensive. Trustworthy mechanics for sure.

Have been bring my cars here for a couple years now. Very friendly, knowledgeable, and honest staff. I would recommend them to anyone!

Accurate estimates, friendly service, complete repairs, and honest mechanics. This is a great place to take your car.

A great family owned company to do business with!

My first experience here, but they have a customer for life. I had an A/C problem diagnosed at the dealership, but chose NE based on reviews. When I called to make the appt they spent a significant amount of time explaining what needed to be done and gave me a best case/worst case scenario based off the dealership diagnosis. When I brought my car in they found the dealership had been wrong and saved me over $800! Very honest and helpful!

The biggest pain in my life has been finding a mechanic that you can trust and who wont fleece you. Im happy to say Ive finally found one! Weve taken two cars to them, and me being a woman, they explain things to me in a way I can understand but that doesnt make me feel stupid. A huge plus! They are affordable and really care about the work they put into the vehicles. Very kind shop all around! I wont go anywhere else! Very happy I found this shop!

I have recommended this service shop to family and friends. Location is convenient, rates are very reasonable and I am very happy with the quality of work done on my 2 vehicles. All service options are explained completely before I approve, and staff is friendly and not pushy.

Very thorough and knowledgeable employees

Ive had terrible experiences with mechanics and shops and all of that stopped the first time I came here. I wont take my car(s) anywhere else. Ive had questions and wondered about noises and they did a free inspection just to tell me everything is ok. I got an oil change while I was there to save myself a trip. Ive even had repeat problems with other service centers and their answer was to get me a lifetime warranty on a part that I had repeat problems with for no extra cost to me. I havent had the repeat problem since.As long as the team is the same and the business is still there, they have my business.

This is the only place I bring my car to in the Grand Rapids area. Honest people and fair prices. Highly recommended.

Cliff, Ryan and co are the best around. Always satisfied with my service

Fast and fair! A great, locally owned shop that I would highly recommend

Cliff is an honest guy, which is rare in the business he is in. I have lived in Grand Rapids for just over a year, and have been looking for an honest privately owned car repair facility to take care of my vehicles. When my vehicle broke down, I knew exactly what it was, but expected a mechanic to go looking for other problems. He diagnosed and repaired only what needed to be repaired. I found the facility that I will continue to take my vehicles to. He found a way to save me money during the repair with a used part.He reassured me when he said This part is $250 cheaper than from the dealer. I fix every car like it is my own, and I would fix my car this way. It will save you a lot of cash.He is patient with customers, and will take all the time that is needed to explain the vehicles circumstances to the owner. Take your vehicle here, and it will taken care of.

My wife and I were hearing some terrible noise coming from the power steering pump when we turned the wheel and assumed we needed a new pump because the reservoir was full. I explained the issue to Cliff and received a quote for $350.00 to replace the pump which was fair. Cliff told me his technician would checkout the problem and let me know what needed to be repaired. To my surprise, Cliff called me the next morning to let me know that I didnt need a power steering pump at all. Cliff said it wound up being a power steering pump hose that was causing the problem and for $50.00 my wifes car was back on the road running great!This was my first experience at Northeast Automotive and I was so impressed with their honesty and prompt service that less than an hour after I picked up my wifes car, I dropped my truck off for shocks and brake service. Kudos to Northeast Automotive for running an honest, affordable, and efficient repair facility. Keep up the good work!

These guys are crooks. My wife took her jeep there for a tie-rod. They charged her double what our other mechanic did for both sides and they did only one side. They charged double what the parts costs, we have the receipts from the last shop to prove it.. They said she needs an oil change when the sticker in the window clearly has 2k more miles. Said she needs new tranny lines for 700 and bobs transmission could fix it for 150. In the past they were fair, I wonder what changed.... I will never be back.

They were very helpful, suggested I make an appointment for Friday at 8am I am very satisfied with there courtesy and with the work and cost for the repairs on my car.

Hands down best mechanics in the city. Theyre honest, friendly, down to earth people who know their stuff when it comes to automotive repair. Theyre the only place I will take my car.

They charged a lot of money and always say your car has problem to fix. My husband doesn t know anything about car so he always trust time and let them fix it in every time check up. Since last year we paid them over $3000 for both cars of me and him. But our cars still need to fix. I dont feel trust them anymore. I feel they are screw customers.

Very knowledgeable staff with integrity. I highly recommend this place for any type of vehicle repair.

I have used Northeast once before, will continue to do so, and recommend in the future! Friendly people, great communication, done the same day I brought it in and for a fair price.

Very friendly customer service. Immediate speedy repair. Thank you!

They were honest, which I have not found about many auto repair shops around the area. They told me what was wrong with my car when I came in. I already knew what was wrong with my car and he fixed my car and sent me on the road in 30 minutes. I have lived and repaired my car in different areas in Chicago (my hometown) and in Grand Rapids, MI, and I must say this place gets 3 thumbs up if there is anything like that. I will be going there again. #ThatisALL

Amazing high quality service. Very trustworthy and honest mechanics.

Honest Auto repair shop with great customer service and quality work.

This was a great place to get my car fixed. Cliff, the owner, was a straight shooter, very honest and to replace my water pump $66.00 cheaper than the composition!!!

Trusthworthy mechanics, hard to find in my experience. Hyundai dealership quoted me $4k for a new rebuilt engine. I asked the dealership for 2 days for more information and was ignored.Northeast Automotive told me exactly what the issue was, didnt charge before quoting and repaired my engine for $200.

Quality work, easy to work with. AAA Discount and extended warranties are a plus!

This place is fantastic. They dropped me off at work, fixed my car during the day, picked me up at the end of the day, and didnt charge me because the issue with my car was minor.

Replaced the power steering on my pickup virtually overnight, these guys really helped me out when I was in a jam and didnt break the bank doing it. Thanks a lot!

Dishonest about what work needed to be done. Would not work on my car unless they fixed everything they had wanted to. Went to another mechanics shop and they fixed problem for 500 less than what northeast quoted me at and I had my car back in 20 minutes. Running perfectly fine now. Dont go to northeast auto if you dont want to be screwed.

In the past year I had what the dealerships told me were 2 major repairs needed to my veh, both times I took my car to Northeast Automotive to have them look at it and the repairs that needed to be done were hundreds of dollars less than what the dealerships told me, the owner Cliff advised me the repairs the dealers said needed to be done were not as severe as the dealerships said. I will only take my cars to Northeast Automotive from now on, they are very HONEST and do GREAT work.

Always great and always fair. Amazingly friendly staff.

100℅ recommend, Ive never been to a repair shop with more integrity. Fair prices, too.

Great fast service! Courteous. Definitely going back!

Fair price honest people and great service. I have received service from them on a few occasions and have no regrets.

Honest people and fair prices. These guys are like famiky i suggest using this company every time