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Auto Capital Investment USA
5201 Bridge St, Fort Worth, TX 76103, United States
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Auto Capital Investment USA
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Mo
Review №1

This was the most incredible experience for us buying a new to us car. I have always wanted a BMW and that dream came true today. Henri is one of the kindest, friendliest people we have met. His sons are polite, smart and very kind young men. Adam worked his “magic” with our financing and was extremely patient with us keeping us updated on different options. I absolutely love my new car and my husband and I will not buy a vehicle from anyone else. We feel as if we met strangers and left as friends. May God Bless you and your family as well as the fur babies!! Hugs from San Angelo.Rodney and Molly BoringSan Angelo, Texas

Ve
Review №2

My expectations were meet, and the Auto Capital Investment expectations was first class. Thank you so much Brent for your expertise, Ill definitely be back in the future! Ill send others your way.

Na
Review №3

Whether diamond in the rough or needle in the haystack, you found it! This is the best used car dealership you will find without a doubt. Brent was helpful and knowledgeable and Adam went above and beyond even great service! If respect and honesty and hospitality is what you imagine in your car buying experience, come on down and be treated!

Ne
Review №4

Beware of the finance representative. Not trustworthy at all. Please research this place and be willing to make any other decision than this place.AMAZING--- THIS FINANCE COMPANY IS RESORTING TO LIES!!!! No rude behavior, no language. Nothing like that happened AT ALL. Just an honest review that I was asked to give from all of the staff. I guess they only want favorable reviews.My comment stands...if you are looking for a more person centered and fair business process in reference to financing used cars... research the many other options that exist and go elsewhere

KA
Review №5

It was my first experience buying a foreign higher end vehicle and my knowledge was scarce. Henri and Jeremiah both answered all of my questions with honesty and truthfulness. Brent communicated with me thoroughly throughout the buying process and was polite and very knowledgeable as my salesman! I love my new Audi and will definitely be taking my business to Auto Capital in the future!

An
Review №6

The experience was great they were friendly and super helpful I went in at 11:30 and left at 2:30 with keys at hand. They also explained everything that I needed to know on how to purchase my car and maintain payments.

Ca
Review №7

Good customer Service, Very Professional staff.. They Guide me thru the process of Buying My First Car. I highly Recommend everyone Come shop with Mr. Head Huncho ( Issac) and Jeremiah they are the Worlds Greatest duo in Car Dealing business...

St
Review №8

The people here are extremely helpful and professional. Henri and Adam are the ones I dealt with and they were AMAZING!The place is clean and well kept with all kinds of goodies for the guest and it was a pleasant experience for me.I would HIGHLY Recommend going here to buy your next car!

Sc
Review №9

Went to look at a Mercedes for my wife and talk to a gentleman by the name of Brent. He took the time to answer all my questions and explain everything about the car. The car selection was brilliant and Brent didnt rush or pressure me which made my experience fantastic. Would definitely recommend this dealership to everyone.Thanks, Scott R

Pa
Review №10

I went to this dealership to buy a car about 2 weeks ago. Unfortunately, we couldnt make a deal because the bank was wanting more of a down payment than I could afford. Nevertheless, these guys were doing everything that they could to help me out in buying my dream car, a red Corvette! Issac, the salesman, was very kind and very patient throughout the whole process. If you are looking to do honest business with a used car company then you owe it to yourself to check out there inventory and see what they can do for you. Again, it didnt work out for me, but it wasnt because they werent trying hard and doing everything that they could to earn my business.

Ri
Review №11

Thank you Brent McKenzie for being so knowledgeable, and courteous during my recent vehicle inquiry. Your kindness was very much appreciated.

Za
Review №12

Kam and the team provided an outstanding quality of service. I was very impressed by how helpful, kind and caring the whole team was. They operate as a very non stereotypical used car dealership. This was my first time financing a vehicle but Kam made the whole situation very stress free and enjoyable. I used to be a used car salesman myself in another state, that being said this is definitely the place to go if they have what youre looking for. I will be recommending them to all of my friends and family. Id give 6 stars if I could!

Je
Review №13

Wow.Adam got me a great rate. And a second car!Thanks. Will recommend!

Za
Review №14

Had a great experience! Tammy was so nice and helped make it really easy to buy my first car!

La
Review №15

The best experience buying a car I have ever had! Shopped several dealers before finally making a decision. Finance was so easy. I have a credit union but the rate was the same. Thanks guys! Love my car!

Ch
Review №16

My experience at Auto Capital was extremely professional and the staff was very courteous. My dealings were very fair and honest and Henri went out of his way to make the experience a satisfying one by taking care of all my concerns.I highly recommend this dealership.

Ju
Review №17

Great place to buy a car! Kam helped my husband buy a car for a really good price. We spoke with him the night before, and he had it pulled up and ready for us the next day. Had us in and out quickly, no crazy last minute haggling. Definitely recommend.

St
Review №18

Great service the staff was very accommodating and helpful.

Je
Review №19

Others had a totally different experience than we did apparently. My daughter and I saw a car for sale and so we stopped in to check it out. the car was parked inside the garage. Come to find out, the Owners wife had been driving the car. she had been driving it so much that she had put an additional 2000 miles on it from the time they posted it for sale. The car was filthy, had dog hair in it, and the salesman just stood there while we looked at the car. then my daughter asked him (totally out of curiosity) what their bottom dollar would be, so we went inside to the computer and he only took off $80 buck from the total. Guess the wife wants to drive it longer. we will never go back there to look for a vehicle.

Jo
Review №20

Bought two Land Rovers from here! Both were in great condition and Henri was very knowledgeable about the vehicles! Ill be coming back for my third!

La
Review №21

Super friendly and helpful worked to give us a great deal.

SS
Review №22

OUT OF STATE BUYER!!!! Found the car I was wanting via autotrader from this dealership. Gave the number a call and got the owner Henri, he was very polite and attentive to my needs even using my banks financing and going through their unique paperwork. Very fast, overnighted anything needed and kept in touch the entire time. Held the car for nearly two weeks without issue. Then me and a buddy flew in, Henri was out of town and had his son trent pick us up, again very polite and attentive to all our needs. Super easy transaction and great people. Had the car cleaned, fully fueled and ready to go. Drove 10.5hrs home without a single problem. If your looking at any of their vehicles dont hesitate to give them a call and start working with them.

Su
Review №23

Best auto buying experience EVERI have purchased many vehicles and this was absolutely that easiest sale to complete. This was lucky 14!Auto Capital Investment is a family outfit and they all made me feel like family. (The good kind that’s fun on Thanksgiving)Kam was knowledgeable about all the functions as well as all taxes and fees. He made sure little details were coveredI’m planning on buying my next vehicle here as well

Co
Review №24

These guys are very honest and extreemly helpful. Very rare indeed... Thanks for all..

Ma
Review №25

Kam was great help. Traded in my 2015 keep wrangler for a 2013 Tesla model s

Am
Review №26

Me and my daughter stopped by here on a whim to look and fell in love with a fiat 500. Little did I know that I would end up being able to buy it! I couldn’t be more happy with this purchase and my new car!! Kam helped me every step of the way and took care of everything for me. Take my advice and don’t second guess them they will take care of you and all your needs and wants! Definitely worth buying from them.

Th
Review №27

Bought a truck at the Ft Worth location and Salesman Kam was outstanding! The owner Henry gave us a fair trade-in price on our truck that we were trading in and the entire buying process was superb. I highly recommend this place for your next vehicle.Thank you Auto Capitol for your service and giving us the best buying experience.

Ja
Review №28

Highly recommend Kam. Spoke the day before about a vehicle. Next day everything was quick and easy. Car was exactly as described. In and out in no time. 10/10 would recommend.

Qu
Review №29

Fast, friendly service. They even gave me m9re for my trade-in to help get my payments lower

Er
Review №30

Kind and friendly staff, they worked around our necessities very well. Would gladly come again

Be
Review №31

We bought a van from auto capital that didn’t have all the bench seats in it. Henry and Kam were amazing at helping us find seats and get them installed and even paid for part of the cost! Being from Oklahoma they also agreed to meet us halfway to deliver our van! They are an amazing group of auto salesman who go above and beyond! I highly recommend auto capital!

Su
Review №32

Do not buy a vehicle here! Bought a 2007 F150 that we were told everyone wanted and they had to turn people away from buying it. They even had the gall to say they under priced the vehicle😂. Truck is absolute garbage. Should have known when it wouldn’t start when we went to pick it up it was going to be a nightmare. So far we have had to have $1500 of engine work, new spark plugs, coils, $400 on a new EGR valve. Was told the brakes were new on the vehicle too bad the rotors are warped that’s gonna be another $500. We have had the vehicle since June and the check engine light has been on more that it has been off. Pretty sure the tires are junk so that will be the next high ticket item. If we could return it we would have. Bought this vehicle as a graduation gift for our kid and we are embarrassed by the purchase.

mo
Review №33

Great experience! Very easy process they dont push you, they do everything to help you but they keep realistic ☺️ Tammy Bruce was super sweet and professional!! Call her and the owner extra professional and willing to help.

Cl
Review №34

Had a great experience with Kam! Uncommonly knowledgeable about every one of the vehicles I looked at. Helped me choose the right one and everything went smooth. I highly recommend to any one in the market!

La
Review №35

In the beginning of May I went and looked at a car from here. About a week later I came back with my parents to sign paperwork and see if I would get approved for a loan with a co-signer. After being there for about 10 minutes the sales lady Tammy said that somebody “went in her computer and accepted the wrong loan offer.” I came back the next Monday by myself and signed paper work to get the car. I traded in my old car and also gave them $1500 cash and they told me the down payment had gone up to $2,000 so my dad offered to pay the remaining $500 throughout the month. A month later 3 days before my first car payment was due Tammy texted me and said I had to return the car, after texting back and fourth about what happened she told me that the financing company decided to return the loan because in their opinion I did not make enough to be able to pay for the car. I went 2 days later with my dad to return the car and they told me they could only give me $500 of the $2,000 I paid then because of the “repairs” they had to make on my old car which shouldn’t have been my responsibility considering I traded my car in, they also claimed I had out too many miles on the car for them to offer me more money. Not to mention I had already had to buy and replace a tire on the car. They did give me my old car back, but in the way home it over heated twice because they failed to put coolant in and they took my radio out and replaced it with a cheap $20 one that did not work. 2 days after I traded in my car I happen to receive a letter in the mail from the finance company saying I never got approved for the loan In the first place. I was out well over $1500 which doesn’t seem like a lot unless you were working two jobs and going to college full time like I was. For anybody thinking about doing business here I would not recommend it and save the time and spend money on a car else where.

Ra
Review №36

The guys at Auto Capital really roll out the red carpet, they were awesome and gave me one heck of a deal!! Ask for Kam he really knows his stuff. Highly recommended for your next car buying experience!! Thanks Auto Capital!

Er
Review №37

I absolutely love the owner and the sales team here! Tammy Bruce is a lovely lady and has helped me out with a car several times. We are now all friends! Love the cars from here and love the experience! Thanks Henry and team for great service and making it so easy!

an
Review №38

The effort this team put in to help me purchase a vehicle is unrivaled by any other dealership I went to. If you are fortunate enough to buy a vehicle with Kam, then you wont want to purchase anywhere else.

Nu
Review №39

Great place 👌Kam was really helpful.

Lu
Review №40

This dealer had great variety of cars to browse around. Tammy was very helpful in any questions and concerns I had. Would recommend this place if looking for a car. Will be coming back in the future for my next car!

Vi
Review №41

Wonderful used car buying experience. The process was easy and they made us feel very comfortable while we waited. Tammy, Nicky and the other staff were so friendly. My husband and I could not recommend this place more. We drove 2.5 hours to buy a car here and we would do so again. Thanks guys!

Li
Review №42

Just bought a car from Abraham yesterday and it was a great experience. I didnt feel pressured to buy and was well informed about everything. He made the process very smooth and easy. Would highly recommend!

Ri
Review №43

Looking for a Land Rover LR2 2013 or later. Had me searching all around and out of town (Austin, Texas). I found a nice one at Auto Capital in Fort Worth. Tammy and I talked the car and deal details all via phone and email. Went on a Friday to pick it up.The owner Henry drove it home the night before to make sure it had no surprise issues as I was driving back 2.5 hours. Cars can do funny things when they sit not driving for a 1 to 3 months. Henry did find the tires needed to be rotated and aligned and he had them do a fresh oil change.After inspecting the car, I found the grill was faded that could not be seen in the online photo. Henry and I reached agreement on price change and they filled me up for the trip home.After getting home, we discovered the LR2 was not equipped with XM radio. It was important to us but I had failed to check for it when at their store. I emailed Tammy and Henry called Monday. He owned the mistake and discussed options to remedy it. Over the weekend we (my wife and I) decided that Apple Music had good radio stations that met our needs (70s, 80s, etc...) and that opening the dash of a 7 year old Land Rover that had no rattles might not be wise :).I thank Henry and Tammy for the honesty and for them being easy people to work with even when it comes to resolving problems. I do recommend them but remind you to check the car for all the things you want. A 50k new Land Rover L2 should have had XM but was oddly ordered new without it...you never know but no matter Henry and Tammy will make things right.

Ma
Review №44

I had an awesome experience with Auto Capital Investments! Kam is super professional, and did a stellar job of helping me out. The whole team was honest and kind, and I had a blast buying my new baby. Thanks, guys!

Ma
Review №45

We had a pleasant experience. Our sales guy K. Cruz is friendly & helpful. Our daughter enjoyed his little girls company!

Ry
Review №46

Excellent customer service. They really went out of their way to make sure the buying process was smooth and easy. Highly recommended when looking to buy a vehicle.

Ke
Review №47

Kam was great to deal with easy process

Ca
Review №48

I bought my Mustang GT here from Tammy Bruce. She was extremely helpful and patient with my first car buying experience. 10/10 Would Recommend.

Mi
Review №49

Hands down best car buying experience I’ve ever had!! My husband & I flew in from Colorado to purchase my dream vehicle....an older Land Rover Discovery. From the first point of contact, Henri was super friendly & prompt to respond! He sent videos & we even FaceTimed so I could get the closest experience to seeing the car in person, while being over 500 miles away. There were no surprises when we showed up & everything went seamlessly. On purchasing day, we worked with Janine & she was just as wonderful. Exceptional people & customer service you rarely find these days. **Also, our new vehicle powered through one of the most treacherous blizzards on the drive back & got us home safely. 100% satisfied customer!

La
Review №50

Excellent customer service!! Highly recommend!! Tammy is Awesome!! Jaguar I bought is phenomenal!! Highly Highly Recommend! Will be back for my sons car in a couple of years.

Om
Review №51

Very professional treatment and honest people! Will make you comfortable even you purchasing online.I would highly recommend them! Thank you henri!

St
Review №52

Exceptional experience!!My salesman Kam went beyond expectation to deliver vehicle. All the staff was phenomenal and very concerned about purchase.It was an amazing experience!

Ja
Review №53

Great service. Friendly people. Highly recommend!!!

Ke
Review №54

Great service with a great selection of vehicles at good prices

CJ
Review №55

Fantastic!!I bought my car from Kamilo at AutoCapital in Fort Worth Texas. Go and ask for him, he will treat you right and knows his cars inside and out. This is a fantastic business thats been around for a while, owned and operated by a great man named Henri. They specialize in high quality, unusual and special imports. They have a reputation for outstanding quality, honesty, and integrity. Ive enjoyed doing business here and highly recommend them. Pricing on the cars and your trade in will be fair, the buying process is easy, and I left with a great deal on my new car. I will go back here again because of the excellent customer service and high quality vehicles. Henri really knows his cars well, you wont find a better used car dealer than AutoCapital in Fort Worth Texas

Ra
Review №56

Bought a 2007 corvette from them. The best buying experience Ive had purchasing a car. Plus they were quick.

Sa
Review №57

Easy to deal with. Got a good deal on a great Truck!

Li
Review №58

We came in to test drive a super nice Buick at auto capital Today .. great service by Tammy . Everyone was very nice and helpful ! My daughter now has a new car !!!

le
Review №59

Had a great experience buying a first car for our son! Great sales (KAM) and no pressure!

Br
Review №60

From the moment I stepped on the property to look at their 2014 Mustang GT until I left with it, Henri, Trent, and Tammy were kind, straightforward, and honest. I went to FIVE dealerships looking for a clean, decently priced Mustang from a decent salesperon, and left every one of them without a car and disappointed by the service, but not Auto Capital. If me or anyone I know is looking for another vehicle, I would send them to Henri without a doubt, knowing hed find what they were looking for at a fair price AND with AMAZING Service! Thank you all!

Li
Review №61

Great experience and friendly team. In great hands with Henry and his team. Will purchase from again.

Jo
Review №62

Someone totaled out my BMW convertible and I had waited for the insurance company to settle and reimburse me. While waiting on the insurance company I found a similar car here. When speaking with the salesperson through mainly text messages he stated that I could not make an appointment after 4PM. I told him I had a 7.5-8 hour drive and I would have to drive down the day before or during the night to make the deadline. I called at 4:30 to confirm if the car was available and to find out what forms of payment were acceptable. The salesperson spoke with the owner and relayed the information to me to bring cash so I set an appointment for the flowing morning saying I would be there to pick up the car and that I had gotten a rental to make the trip and all. While driving that night I received a text saying the car had sold and that it was my fault I hadnt put a deposit on the car when I had already committed to coming and was in route to Dallas. I noticed in the pictures the car had a few issues with one being a broken trim piece and the salesman tried to cover it up saying it was a shadow, but confirmed the obvious issues when I spoke with him about them therefore I was hesitant to put a deposit on a car when the dealership wouldnt disclose any issues nor put their hands on the car to confirm if there was something broken. This was the first sign of shady business. So instead they sold the car out from under me after confirming that I would be there and setting an appointment well above 4PM. I own a dealership as well and I couldve bought a car wholesale, but decided against it and decided to buy their car instead. This is the treatment I received and the thanks I get for that. I was reassured that I was getting a good deal, however I was giving well above loan value and slightly under retail for the car on the book value. I just wanted to warn those who think of doing future business. After speaking with the owner he was slightly unaware that I had a 7.5-8 hour drive, that I would be there the next morning, or that I was already in route, however our call ended or got disconnected when he tried to sell me another car after I said I didnt trust nor did I want the other car. I havent heard from him after trying to call back twice last night and this morning. My guess is the salesperson said they priced the car for a higher price to the other person. I had cash and the other person was financed or he said he was approved so Im guessing they made more off of the other client. Very shady business, but good luck to all in the future if you want to risk it.Most of that time I was waiting on the insurance company to settle and the 5 days it took for the direct deposit from the insurance company to come through. What is funny is that I did commit when I told your sales person, Kam (if spelled correctly), that I would be there the next morning for an 11am appointment when I was 7.5 hours away and you confirmed how you wanted me to pay for the vehicle so you should have known that I was traveling to Dallas - cash in hand as you requested. As a dealer you should also know if someone is coming from out of state and will be there the next morning after renting a vehicle to get there that it is a commitment along with the fact that you should know selling a vehicle out from under a committed customer who is en route to your dealership is bad business. I knew you would lean on your deposit beliefs, but someone who was a few hours into a 7.5 hour trip to buy the car is a bigger commitment. No worries though! I found a newer hardtop BMW convertible from a new car dealer with almost half the miles (70k), nearly $2,000 less, a clean history report, and more options than your car that I was supposedly getting a great deal on. I got to spend a great weekend at the beach after taking delivery from an honest dealership so maybe it was meant to be! Im definitely not unhappy I just want to warn others of your bad business practices. My car that was identical to yours is fixed now so I ended up with the best of both worlds! Good luck man!

Tr
Review №63

Great selection of reasonably priced used vehicles to fit any budget. They are excellent at arranging financing and are very friendly and helpful. I highly recommend them.

Si
Review №64

Very nice, humble customer service thought my process of purchasing a trailer for the first time

St
Review №65

We struck a deal with a handshake on Wednesday and as the process was being cleared with my new lender and my bank that financed my trade in. Henri and Tammy were very patient with me and had even already taken the truck off the website and Facebook. Yesterday, we swapped vehicles and Henri had itdetailed for me, he repaired a crack on the windshield that I didnt even mention,and as I was driving it. The engine light came on when I drove off which was weird because we had a conversation about cars having their own mind and boom. Lol; at any rate, hes sending me to get the small issue fixed, but its a used vehicle, so you expect small issues.Overall, this was a very easy experience with people who take the time to provide quality vehicles. Henri is the owner and when I say that this man, is as genuine a human being as they come. That would be an understatement! And I drive from McKinney to get this truck and he met me with it yesterday in Lewisville right by his trusted mechanic.Buy your car here, theyll take care of you!!!!

Ge
Review №66

We shopped around at multiple other car dealerships before we found the right car dealer. From the beginning Kam stayed with us which we appreciated as salesman dissapear for an hour at a time. When we had to wait on part of the process to complete, Kam kept us entertained. Great experience! Thanks Kam!

Da
Review №67

Very nice service, honest snd work hard on our dead l.

Bi
Review №68

Great car lot, nice autos and no pressure!Very enjoyable experience. Nick was great.

Sa
Review №69

Purchased both our cars from here and will be returning to get our kids cars too, great cars and prices

MA
Review №70

Great service and communication! Easy Process! Highly recommend!

Am
Review №71

Great good Work with, thank you Kam!

Al
Review №72

Staff were knowledgeable and efficient. Owner is hands on and engaged. Great selection of well priced, quality used cars, trucks and SUV’s. I highly recommend them!

br
Review №73

Waste of time twice.

La
Review №74

Awesome service, good prices!!! I would buy again!!

He
Review №75

Kam was great and helped me get in my dream car.

Jo
Review №76

Thank the people who work really great people and friendly too.

ti
Review №77

My family and I had a great experience this morning here. The whole team is very sweet laid back and makes u feel so comfortable there, even my kids. The place is clean and welcoming smells nice and clean working spaces not messy piles of paper. Kam sold us a car and he has GREAT customer service skills. He didnt just sell us a car but gave us money saving tips for the future. He had great conversation very real down to earth. I wish this company all the luck and I will always refer u guys.

Ch
Review №78

Best experience ever! Very friendly and helpful with every detail of finance process. I shopped around and glad I stopped here. I love my Truck! Thanks Henri and RJ!

Re
Review №79

Wow wow!! Absolutely amazing group of people. Great buying experience. Would highly recommend. Thank you!!

Co
Review №80

Great deals, I just want to thank you for making my purchase, stress free and being so honest. I will recommend others to you.

Ga
Review №81

Kam and Henry are extremely pleasant to conduct business with and both are knowledgeable about the vehicles they offer. Kam isn’t your typical used car salesman and doesn’t push you into something that you’re not truly happy with. I’ll refer anyone to do business with these guys. Thanks Kam, I love the Range Rover.

Pr
Review №82

I am seriously impressed with the guys at Auto Capital. Know their stuff and have some really fantastic deals on the lot. Highly Recommended!

Ka
Review №83

Great experience, great service...

er
Review №84

Dont do business here . Dont take you kids to buy here . They will screw you over. Save the head ache .

Ri
Review №85

Very helpful and all very nice! Overall great and easy experience!! Highly recommend.

Ch
Review №86

They have been absolutely awesome to deal with. Next time I am in the market for a car, I will be contacting them first. If something isnt right they will do their dead level best to take care of the problem. If you need a car, CALL THEM!

Ja
Review №87

All that I can say is, had an great ride for a great price. I did not have any bad experience at all purchasing this truck I had received. Kam there was great amd very informative and knowledgeable about the vechicle. I would highly recomend this salesman to anybody. And also maybe he can give you some insites about your vechicle your looking at. He would get an A if there was a test in that truck. Thanks Again.

zo
Review №88

Really nice and helpful people

Je
Review №89

Kam was great!!! Highly recommend this company!!!

Th
Review №90

Awesome experience, very friend and helpful

Br
Review №91

Excellent Service and the staff have impeccable class and are very

De
Review №92

Great service! Enjoyed buying experience.

Je
Review №93

Great experience!

Ma
Review №94

Seller provide different price on financing without notice. bad business

eb
Review №95

The entire process was an nightmare. After the deal is made they don’t care. They entire staff is rude including the Owner!! They didn’t fix all the issues with the truck, which was stated that they would on the contract.A day after signing the paperwork, we received a text message stated that some documents had been shredded. And that we needed to come re-sign some more documents. Also give them another copy of my driver license, and if we didn’t provide them with these documents AGAIN that the deal would be canceled.So after resigning more paperwork, about two days later i get another text message from them again stated i need to sign 2 more documents. One for odometer and the other document for insurance. So at this point i am frustrated because the paperwork is missing again, making things extremely hard for my fiancé and I because we do have to work.So even after resigning paperwork TWICE!!!We get another text the following day about an problem with our insurance and they threatened us again that the deal would be canceled if we didn’t take prompt action to this. We are literally drained at this point.After making our first payment on the car I noticed the price of the vehicle went up 1300 dollars than the original amount. So i called the dealership and asked them about the price, they stated that a bank fee was added to the total amount because of credit.So i called the bank and asked them about this so called bank fee. After talking to several customer service reps, I was told that the bank fee is between the dealer and the bank. And that the bank fee doesn’t have anything to do with credit. The rep also Stated that the customer isn’t responsible for this fee, so please don’t pay it.So after i got off the phone with the bank i called the dealership back. When i told them that I talked to the bank. They were furious. They would yell and over talk me, so i couldn’t get one word out. Every time i would say the bank stated that the customer doesn’t have to pay this fee, their response was well you know what, we will be happy to unwind this deal if you are not satisfied. Which i already knew they couldn’t unwind anything because the vehicle is no longer their property.They were unprofessional and rude. This was the worse experience I have ever encountered. I will NEVER go to a hole in the wall place to purchase a vehicle again. That’s the first and last!I was just trying to get an understanding on why our total price went up on this vehicle. But instead I received smart remarks and sarcasm. Very poor customer service, they don’t even deserve one star

Ro
Review №96

Great place to deal with!

St
Review №97

Injoyed service of owners, employees, Came picked Us Up.

Al
Review №98

Do not buy a car here. Within two months of purchasing a vehicle from Auto Capital, we have had to spend what we paid for the vehicle in repairs because there are so many issues. Within a week, the service engine light came on, and this has led to multiple things. The car was “inspected” by their mechanic, but somehow all of this was missed.

Tr
Review №99

Great place!

Li
Review №100

Sorry

Information
100 Photos
100 Comments
4.5 Rating
  • Address:5201 Bridge St, Fort Worth, TX 76103, United States
  • Site:http://autocapitalusa.com/
  • Phone:+1 972-219-3300
Categories
  • Used car dealer
  • Car dealer
  • Motor vehicle dealer
Working hours
  • Monday:10AM–5PM
  • Tuesday:Closed
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–6PM
Offerings
  • Buys used goods:Yes
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