Purchased a used ss from hiley the purchase was great after not so much.Below you can see damage done to my car while in for service. The service manager Jerry said they could not help me and that his tech found wood screws in the bumper of the car they sold to me 4 months ago that they certified.Unfortunately I have to recommend you take sales and service to another dealership

John Castro, our salesman, was very informative and helpful without being pushy. He helped us get into an amazing Buick. The financial guy blew our mind with speed! We were in and out of the whole car buying process in less than 2 hours, remarkable! Everything went really well, will recommend and return.

Justin, Courtney, Ron, and David gave me the best experience on purchasing two vehicles. I give the 10 stars all the way. Very professional and easy to work with. Thank yall for all your help.

Best experience!! 10 STARS!! Misty in the service department was so sweet.I took my car in for an oil change and to service a recall. From the moment I got there to the moment I left, Misty took care of me. She would check in and give me updates.Service department said it would take around 3-4 hours to complete, so I brought my laptop to work. They finished in 2 hours.Misty walked me to my car and gave me a phenomenal promo code for OnStar service.Hands down the best dealership service experience. Thank you Hiley for the astounding costumer service.THANK YOU!!!!!

I highly recommend Hiley! Excellent dealership; totally transparent and up front with details of my planned purchase prior to my arrival. Marshall G. is go to guy for sales; he is teamed up with Justin S. and they worked seamlessly. David B. Sales Manager was always available and helpful. Kip G in finance was easy to work with and process was quick, clean and easy. All in all; I had an amazing experience working with the Hiley team and that takes into account that I flew from Atlanta Georgia same morning arriving at 9:45 AM and Hiley team had me out the door, on the road in my brand new TRUCK OF CHOICE GMC SIERRA AT4 by 11 AM. Entire process could not have been easier. Friendly, professional people. Shop Hiley and tell Marshall G. that Wayne B. sent ya.

Really enjoyed the total experience. Brandon and Justin answered all of my questions, no rush tactics. They were patient with me so I could make the best decision possible for the needs of my family. I would highly recommend. The financial piece was easy, got in my monthly payment expectations, smooth and reassuring. Thank you so much for overall great service!

Misty was great! She kept me informed on the status of my repairs. She provided a loaner vehicle when I thought it would be weeks before one would be available. The repairs and costs associated with the repairs were explained to me so I could understand the entire process. I cant say enough about the quality of service I received. I am very pleased with my experience.

I had a great experience buying a car here. I did everything online/phone with Marshall Gilbreath.seemless proces and everything was as we discussed.

Great experience. Justin was very helpful in the process, as was Kip.

Excellent service, I recommend coming here 100%. Thank you tony for making it easy and fast for us to get the truck we wanted. Thank you thank you. We are so happy.

When I compared your prices with other dealerships in the area you was the most expensive.I came there to purchase my wife a new suv while my truck was serviced and your salesperson brushed me off

I went in just to look around and Jesus helped me did an excellent job by offering several different options on used and new vehicles. He sure knows his trucks but they were a bit too high for my liking. But if you’re in market for a new or used vehicle stop by and ask for Jesus I was impressed with his friendliness and attentiveness which nowadays is hard to come by.

Traveling through on I-20, we got a low tire warning. We took the first exit and, lo and behold, there was Hiley GMC! The staff there was absolutely marvelous, got our tire changed, treated us like family, including our dog and cat, and put us back on the road in less than an hour. Hiley GMC is on my list as the absolute best dealership in the world! Adrian Hernandez deserves a special shout out for his calm, cheerful and efficient help.Thank you again, and we will forever be in your debt!Bill and Diane JohnstonGabby the dogOllie the cat

I contacted Hiley after a couple recent bad experiences with other dealerships and spoke with Marshall Gilbreath who was great. I let him know that my attempt to buy a new pickup hadn’t been going well despite having and excellent credit rating and earnings. Marshall assured me that they were different, so I went out and met with him, and ultimately left with my new truck a couple hours later.Bottom line for me was that he did exactly what he said he would and was clear about setting expectations throughout the process.I’ve already recommended Hiley and will continue to based on my experience.

Took vehicle in for some warranty work. My service tech is extremely personable and knew exactly why I was bringing in.Took home and inspected the next day to see that one of the trim pieces was not installed correctly or a piece got broken. Is not flush. Taking back to correct or order new leather trim piece. Frustrating since I live 30 miles from dealership

John Cantu was very helpful and provided excellent customer service!

Jesús Medina was very helpful in selecting the right car that was suited for me he was friendly, knowledgeable, and Amazing!100% highly recommended for those who are a first time car buyers

I was lied to about time frame and also lied to about calling the warranty company to get approval by Courtney. I called warranty company and they said they were never contacted by your dealership. I then called your place back and spoke to Mike. He was the only person that gave me honest answers and finally got my issue taken care of. I will not be back to your service center and I will not purchase a vehicle from you because of this experience.

If you’re in the market for a truck go in and talk to Tell! Having been a horse trainer previously he completely understood what we needed in a truck and was able to guide us towards the perfect vehicle. He understands that we make our livelihood with this vehicle and made sure to get us what we needed at a great price. We will definitely be sending our friends, family, and clients his way for their future purchases.

Just bought a 2021 GMC Yukon Denali from Hiley GMC in Fort Worth. This was the easiest car deal I’ve ever experienced. Our salesman, Tell, was great. He had the paperwork ready when we got there and we were in and out in less than an hour. Everyone we met was very professional, friendly, and helpful. I highly recommend this dealership.

Took my car in to a mom & pop shop with a cheap coupon for an alignment. They came back with a long list of $3000 worth of work needed. Took car to Hiley. Mechanic found one thing needed to be fixed and alignment done. Problem solved. Car rides great. Misty kept me updated on progress and I appreciated courtesy car service offered. Very happy with money saved but even more so knowing that work done was actually needed. Lesson learned.

Salesman Brandon Russell is fantastic. I called in the morning worked out the purchase over the phone and picked up my car up that afternoon. He even went through all this year model changes. When I drove off the lot, I felt confident using the features. Excellent service, ask for Brandon Russell.

I called this last Friday afternoon for some more detail on a used vehicle and talked with Antonio. He said he completely understood what I was looking for and said he would send me what I requested right away because I was going to fly out to purchase. Never got a response from him. I then called on Monday a.m. and talked with someone else and explained I had already requested info and had gotten no response. They said they would take care of it. I never got anything back. I really felt like I had found the vehicle I wanted but with no communication it makes it pretty impossible to move forward with purchasing.

The Service writers are friendly and very well trained. I was driven home and picked up when the work was completed. The wash job on my truck was very good. I believe this is one of the best service departments in the Metroplex. And by the way, the work done was very good.

Good service! Jesus Medina was our car salesman. Right off the bat he greeted us from the start with a smile and willingness to see our car service needs met. He communicated with us every step of the way. Only draw back was comunication with the finance department and our bank. All things said still a great experience.

I had known of this dealer for a number of years but never had the chance to buy from them before. I worked with Jeremy Clay and he was top notch. Very straight forward,fair and most of all funny (Made buying a new vehicle actually fun.). So many dealers want to play the old car sales games but none of that here. This guy is amazing. Buy with confidence! Thanks for a great buying experience! I’ll definitely be back to see him!

Ive been to alot of other dealership in my lifetime and it always feel like everyone just trying to make money out of you.Not in Hiley, i walked in and my sellman gave us all the space we needed to be able to discuss what we really needed and wanted.Starting with my salesman Jesus medina to financing it was a great experience. Smooth and friendly.Thank you Hiley. Very professional place

Experienced bad service experience at another dealer. Appreciated better experience at your dealership. Will continue to use your service

Had a good sales experience with my salesman; however, I was supposed to get an equity check for my trade-in but every time I called to check on its status, I was either told it takes 6-8 weeks, did you check your mailbox or I would get transferred to a phone number (to accounting?) that goes straight to a voicemail, that no one checks. It took me emailing a finance director to finally get a call back after 7 weeks only to be told that they screwed up and sent my equity check to the lienholder so now I have to wait ANOTHER 15 days to get my check due to corporate policies. Sorry was all I got. Be sure and get hard dates and/or a contact if you are expecting an equity check because communication is certainty not this dealerships strong suit.

Always excellent customer service! I arrived at my scheduled appointment and was taken right in. But the best part was I didn’t have to wait long for my car to be serviced. I appreciate that they valued my time and provided a great service.

I needed a dealership for service closer to my home. This one did not disappoint. The staff was polite and courteous, and the service was faster than expected. I will utilize their service again.

BASED ON RECENT HELP, OR LACK THEREOF.My husband has been in the process of trying to get reimbursed for a warranty that was not working out as planned. He was told it would take 6-8 weeks, over 4 months ago. He has yet to be reimbursed and has attempted to contact the finance department on multiple occasions with no response. A process that initially seemed pretty straight forward is turning out to be a headache, avoid financing through dealership and taking any warranties.Issues with the warranty include: inaccurate coverage of particular aspects of the maintenance plan and many locations did not accept it as valid, finance team not being responsive about the reimbursement.

Jesus Medina grate guy grate service. Very helpful with my buying experience very informative bout the process. Thank again

I had a great experience purchasing my Buick Enclave. Jesus Medina was very respectful and professional throughout the entire process. He was very diligent and made sure all my questions were answered before making the purchase. Thank you Jesus, I truly appreciate you being so attentive and helpful!

I absolutely loved the video! As always great customer service, atmosphere, and cleanliness no matter the wait time.

Justin did a great job. He was very clear and honestaboutevery detailneeded to know about giving us the best deal on our new vehicle

Fantastic location, staff was more the helpful and nice! They definitely make you feel as though you’re family!!

Many of the dealers we have been to in the area, would make you come in to the showroom to get a salesman. At Hiley the salesman walked out to us as we were looking at a truck. He was extremely knowledgeable and not pushy at all. He brought us keys for the vehicle we wanted to buy. The salesman, finance department, and managers made the whole truck buying process very easy. Will definitely be buying our next vehicle from Hiley.

For the most part I had no issue with most of my service. The people are wonderful. The only issue I had is with the tire care. I don’t think I will be doing that there again.

My husband and I recently had a great experience at Hiley GMC. We had the pleasure of dealing with Josue Carrillo. Josue helped us because the guy my husband originally made the appointment with was on the phone when we arrived. Josue went above and beyond to make our experience smooth and easy. He emphasized how they all work as a team and help each other. It was obvious in all his actions and he was honest and very knowledgeable. He was able to clearly explain all the many features of the Certified 2019 GMC Sierra Denali we bought. The paperwork went smoothly and efficiently. We will definitely recommend Josue and this dealership to anyone looking to buy another vehicle.

I asked for my coolant and cooling system to be inspected with my routine maintenance. They said ok and then never did. I called to ask what my coolant level was at and the tech said it usually doesn’t matter what the level is at. Next day on way to vacation, my car engine lights comes on and my car overheated. The manager Jerry was nice and tried to make it right

My wife and I purchased a 2022 Acadia this past weekend. After getting home we noticed that the contract price was $2000 more than the sticker price. Upon calling the finance person to ask about the discrepancy I was told it was an added charge for the tint and locking lug nuts, things that should be standard in my opinion or at the very least should already be part of the sticker price. If purchased retail the tint and lug nuts would cost less than $200. The finance person said the sales person should have explained this charge; I was quite certain he had not. I contacted the sales person who told me the charge is an added item called TLP, and he apologized for not explaining the charge during our initial negotiations.My wife and I had initially explained of a bad experience with Honda Burleson where they tried to add a $2000 charge for addons that equated to a warranty that we would have declined. At least Honda explained the charge up front and didnt try to surprise us with it after contracts had already been signed.To make matters worse, the locking lug nuts that we paid God knows how much for werent even installed on the vehicle. Was this intentional on the dealerships part hoping that the customer wouldnt notice? Was there intentional deception throughout the entire process? I wonder how many times a customer left the lot and never discovered that they paid over $1000 for lug nuts they didnt even have.Unfortunately, we are finding it difficult to enjoy our purchase and would not recommend HIley GMC to our family, friends, or coworkers.

Came in on short notice for a and oil change. I originally had an appointment at Classic, but was informed of a 4-hour wait when I showed up. Disappointed and on my way home, I called Hiley and you got me in right away. Misty was wonderful, fast and great experience at Hiley. Thank you so much!

Bought a brand new Buick Envision from Hiley with Justin Sample as our salesman. This was one of the best car buying experiences I’ve had. He’s been in the business a long time and is very knowledgeable, helpful, personable, and straight forward. Helped us work numbers and get where we needed to be. Definitely recommend using Justin if you’re shopping this dealership.

Worst Customer Service ever. Drove Two hours to buy a car from this dealership. The sales portion went great of course but then when I needed parts/service on my car its been one head ache after another! Do not expect them to take care of you, they absolutely will not. when something goes wrong on their end they wont do anything to fix. I Just sat around for over an hour to get my car fixed, and they didnt even finish fixing it, told us we would just have to come back again later.

Stopped by the dealership to check out the new stock. I am undecided between a GMC SUV or a 4-door pickup. Tell Edgmon helped me get closer to making my decision. He was cordial and very knowledgeable. Now I am much more well informed and should soon be in my new vehicle of choice ... thanks to Tells help .. Thanks for your help.

I purchased a 2015 buick encore 1 year ago and recently took it because the check engine light came on to get it repaired. I was told there was 3 problems and everything else with the vehicle was perfectly fine so i paid the 1150$ to get it repaired. Only one month later the car completely brakes down and know im being told itll be over 3000$ in repairs so i want to trade the vehicle in and i am getting no help or response in doing so. Also no loaner vehicle so ive currently been without a vehicle for 3 days now. Please help me 🙏Edit: I just want to thank Jerry and misty in the service department. They did an outstanding job on getting me into a loaner within the next couple days until my vehicle was repaired. They also got the total cost of repairs down to 950$ instead of the original 3,000 due to vehicle warranties i was not aware of so i would like to thank Jerry and Misty and everyone at Hiley Buick GMC for helping me get everything worked out in a timely manner 🙏🙏

I purchased a used vehicle from them and everything went pretty good but I wasnt able to get the car until 3 days later was told that they were doing some safety stuff on it and that I would get it when theyre done so when I picked it up thats what they did said they detailed it and they did a front end alignment well Ive been driving it for the last two three weeks now and the front end shakes so theres no way he didnt alignment just think I was lied to me how you sell car thats not even ready so I went up today to pick up my plates tried to explain my situation to them I was told I need to go next door to talk to them its like they didnt really care or to be bothered with my problems so Im not really impressedI tried contacting the number provided by the reply no answer left a message with my number is been 3 days no response to my voice mail. . I repaired the the shaking by replacing the outer tie rods and brake rotors.Obviously customer service is not a priority

I was treated very well as usual. Justin always makes my visit a good experience. Works with a smile, and is sure my questions are answered and my Acadia is in good running order. And, I just LOVED the video. Thanks Justin!!! I really appreciate what the folks in service do for me.

I took my truck to GMC service department and had a little problem at first with the service. But after speaking to Jerry the service manager he made everything alright. and so at this time i give the service department 5 stars and a +. So I highly recommend GMC service department.very satisfied customerMelvin Miller

My husband and I are very happy with our new purchase! Thank you so much Tony Ledesma for your help!! This was one of the best car buying experiences that we have had. The process was so easy and quick. I had many, many questions and Tony answered every single one with confidence! Tony was knowledgeable, patient and most importantly, honest! I cant thank you enough Tony!

If you are needing any type of service on your car, Misty Fielder is the person to contact. She is absolutely amazing and will handle everything on your behalf while minimizing any potential stress. I have worked with Misty several times and each experience has been absolutely wonderful. She ensures all of my questions/concerns are addressed and goes above and beyond to make sure all of your needs are taken care of well before you even arrive. She is fantastic about communication and will give you a call with any updates. In a world where customer service is losing its meaning, Misty goes out of her way to display that the art of taking care of each of customers is still a top priority for her.

Jesús Medina is a great salesman, come here and ask for him and he will get you taken care of with respect and get you the best deal possible.

I have had to bring my Cascada in too many times for repairs. Each time there are rarely any loaner vehicles. This last service my convertible top had to be replaced, as it was replaced I noticed that it was not properly installed so yet again I’m back to the dealership, and of course I have to wait on another part to be ordered so in the mean time I still can’t utilize my convertible top. I am beyond frustrated. I’ve been waiting on a simple lug cover to come and needless to say I’m still waiting. Too many issues have been ongoing with a car I purchased off the showroom floor, now I’m understanding why this particular model is no longer in rotation. (Too many ongoing issues) Extremely UNHAPPY….considering a new vehicle‼️‼️‼️

Chris Roberts and Jeremy Clay were phenomenal. They made this the best car buying experience I’ve never had. Answered all my questions and took the time to explain everything accordingly. I will recommend them and the dealership to anyone that I know.

My husband and I came by Hiley Dealership this weekend looking at GMC trucks. After looking at what was available on lot and no sign of anyone coming out to engage us, we walked to the door. A salesman sitting in car asked if we needed help. Really!Long story short, I had to ask the salesmans his name, he then asked our names. He did not ask us into the showroom, he did not offer water and we felt he did not want to help. This is not how a dealership should treat potential customers.We then went next door to Chevrolet Dealership and will probably purchase truck from them since they took the time to work with us and treated us like they cared.

I had a good experience purchasing my GMC 2021 Yukon this week. Jesus Medina was very helpful! He took the time to show us around and knew all the details of all the vehicles.

Thank you Mr. Jerry Jackson for taking care of me and giving such great customer service.

Great service!! Tell is absolutely amazing to work with!! He works super hard to get you what you want! You won’t be disappointed! All my friends and family will be sent Tells way!!!

I saw a Yukon on the Hiley Website, it was $85K. Cool, just what I was looking for. So, I go to the meet the team link and I pick the sales person I want to purchase from. Then, I call up there (12:52pm on 5/3) and ask for the operator for the aforementioned-particular sales person I chose. The operator was extremely rude and off-putting. Now mind you, Im trying to spend $85K with this place and this guy answering phones refuses to give me the extension of the sales person I want, so that I can try back later. I hung up. Im heading to another dealership that allowed me to pick my own sales person, connect with them, and set an appointment. Ill be spending my $85K else where. First impressions, theyre still important. All I wanted was the sales persons extension. Sorry ZL, they really should put a customer service minded PRO into such a position there answering phones.

Excellent customer service. Friendly staff that exceeds expectations.

I bought a truck at Hiley GMC last month and I had the best no haggle experience with 5 star professionalism! My salesman was Tell Edgmon and he did everything possible to keep me happy throughout my whole vehicle buying experience! I would recommend him to anybody rather it be a first time buyer or a veteran car buyer as I call myself! If you are looking for a vehicle give Tell Edgmon a call! You will have a great experience rather you buy a car or not.

Very helpful, got me in the vehicle I wanted! Gave me what I wanted on my trade in.

Tell Edgmon is a great salesman, he is quiet but effective and extremely honest. He knows his product and is especially knowledgeable about trucks and the needs of people who use them to pull. Definitely call Tell at Hiley!

Easy purchase experience. Jason was very helpful. We now have a new 2020 GMC TERRAIN SLE FWD. $ 32,288.72 is how much I think we are going to pay after 84 payments. That includes a 75,000 mile warranty plan. The only complaint we have is that our 2010 Dodge Caliber Mainstreet was not very important as a trade in. I think they offered less than 500 dollars for it.😕

Tell Edgemond is the best salesman I have ever had the privilege to meet. He’s up front, honest, kind and zero BS. If you are in the market for a new vehicle go see Tell!! I would give him more stars if I could!!

I called the service department directly to get an appointment. Starting three before, I tried the internet, contact via email and texting from the Hiley website to set up an appointment without success.The manager welcomed me to Hiley and verified my appointment. The oil was changed and the vehicle was washed. The manager went over the auto wiper setup after a new windshield installation. He also tested the front motion sensors and discussed setting up the distance settings with the cruise control engaged. I left Hiley feeling satisfied.

Can’t say enough great things about the Service Department and the experience I received from Justin Davidson and his technicians on a recent visit. I pulled in late on Thursday afternoon when my 2021 Sierra was experiencing some major issues. I was traveling through Fort Worth on my way to West Texas with over 300 miles to go. Justin was honest with me and said it was late but would try to get someone to look at my vehicle. He indeed was able to get a tech to not only look at my vehicle, but get it fixed and back on he road with reassurance that the issue was resolved. His communication was outstanding and I would not hesitate to bring my vehicle to get it serviced at Hiley. Thanks so much to Justin and crew for getting me safely home!

Great experience buying from Tell on my Sierra AT4. I am a repeat customer and will come back again.

To start off, I wish I could give 10 stars.. I cannot say enough great things about this dealership and their staff. I have a GMC canyon that was actually purchased from a different dealer, but Hiley is my home dealer, where I have bought a truck from in the past, and we take my wifes vehicle in for service there as well. I had experienced some transmission issues at 58k, and took it in for a fluid change. the service writer, Sam, was very polite, courteous, and professional. all the staff there from my experience is the same way, they care for the customer.Upon inspection, the service manager Jerry reached out to let me know that there were some more serious problems, and the transmission was needing a rebuild, a car owners worst nightmare!he assured me he would pull records, and check for remaining drive train warranty. I was issued a brand new loaner car, with a full tank of gas for the time period I was out a vehicle. they kept in touch with updates, and got the parts in and my vehicle repaired, washed, and back to me in a week!all the paper work was a breeze, the ENTIRE repair was taken care of under GMC warranty. I could not be happier with the excellent people, and service this dealership has extended to me and my family.it turned a nightmare into a dream experience for us.I will purchase from Hiley in the future, and recommend them to everyone I know.thank you all so much.R. Pruitt

Not really anything kind to say about the dealership. The finance guy (Ron H)offered us a rate of 3.89% without checking more than 2 banks, and only if we bought his service plan. When I expressed dissatisfaction about the rate, he tried to gaslight me about credit pulling procedures, and openly admitted that dealers are allowed to mark up the interest rate and adjust it to their benefit. Down the road it turned out that, when he actually took the time to check with other banks when we were gonna walk, we qualified for 2.49%. When we agreed, they sold the car out from under us (probably to someone who didnt care to check the rate and was willing to buy the service plan). Our salesperson didnt even give us the courtesy of a call to let us know they were selling the vehicle, it was the finance guy who called (most likely to get a dig in). Pretty miserable experience. Loved our sales girl, just wish she had taken the time to let us know herself the deal wasnt going through. I recommend securing your own funds, and being aware of your credit score before you get taken for a ride in financing.

Discussed getting a truck with salesman antonio, I live about 8 hrs away from Fort Worth. I arrange a time to come look at it. I get there and we discuss financing options, shortly after I see someone else test driving the same truck I came for. Then after wasting 3 hours of my time he says I’m not “approved”. Meanwhile the other guy is basically closing the deal on the truck. Highly do not recommend this place and specifically the salesman Antonio. I almost guarantee anywhere else I would’ve been approved considering I had a large down payment and a co-signer

I had been looking to replace my 2019 Toyota Avalon for several weeks and after much research, I decided on a 2021 Buick Enclave Avenir. After spending time on the internet looking for one, I found that Hiley Buick GMC of Fort Worth had several in stock. I met John Cantu, one of their salesmen at the dealership, he gave me a test drive and sold me a new Buick that day. John is a very nice person to deal with and was very knowledgeable of the product.

Work required was what i expected. It solved the problem and it was nice that it was covered under warranty still.

Professional Service, The video performance is my favorite part.

Worst place to get your vehicle services. They had me there for over 4 hours for an oil changed Their excuse is they are shorthanded It looks like they have more managers then mechanical workers. WILL NEVER USE THIS PLACE AGAIN I suggest yall do the same -2 stars THAT BAD

Amazing service Jesus Medina is the best he help me all the way very professional

The experience was courteous and professional. However, the repair service completion time ran longer than the service center representative had communicated. This is an area I would highly recommend the Hiley service center staff and technicians improve in moving forward.

Buying a new vehicle is a stressful experience for me.I had searched a couple of other dealerships, but upon meeting Arvin, at Hiley, I was immediately put at ease. He calmly inquired if he could help with anything. He wasn’t up in my face trying to push me into a new car! He listened to my interests and concerns and basically gave me space to choose the car I wanted. Arvin was professional yet caring and genuinely interested in learning the needs of his customer enabling him to best fill those needs. I love my new Subaru Crosstrek and will not forget Arvin’sExperienced, competent and skilled approach as a salesperson! Thank you Arvin! I will definitely recommend you to my friends! Dawn

You cant find a salesman more up front than Tell Edgmon. He makes you feel right at home throughout the entire process. Two thumbs up for Tell!

J Cantu was exceptionally good at getting my truck

Tell Edgmon at Hiley GMC is one of the most straight forward salesmen I have had the pleasure of working with. Rest assured when it is time trade in my work truck, Ill be giving him a call again!

Great experience Jesus Medina was very profesional he made our buying experience very easy.

Amazing dealership everybody is friendly my salesman Jesús Medina was amazing very friendly and smart i hightly recomend him

Found vehicle online and drove over an hour to get there. When we got to the dealership they added 2500.00 to the price and called it dealership fees. (Just because they had the vehicle in stock)Then they would not let us use our own lender for financing. We had to go with one of theirs at a higher interest rate.Also had a rebate because I am a Citi employee and they would not accept it.I hate more than anything in the world to go to a dealership because and these are just the many reasons why. The salesman was nice and the manager was nice but it would have been nice if they told us all of this up front…(extra fees, financing, etc) instead of going in with the online price and coming out feeling like we got screwed in the deal. Dealerships like this are why I will drive this vehicle until it dies.

I took my 2011 Yukon XL in for service because I had a light come on my instrument panel. The service department came up with many different things totaling over $5 thousand dollars that they suggested I have done to the vehicle.I asked what needed to be done immediately and was told that nothing needed to be done right now.The oil sensor is bad and the gauge on the instrument panel shows no pressure.I told them to change the oil and I would look at all their suggestions.I was charged for the diagnosis and the oil change.When I got home I noticed that the sticker for reminding me about my next oil change had not been changed on my wind shield.I called the service department to talk to person that I had dealt with and was sent to their extension and then was told that the mail box was full and could not accept any more messages and got hung up on.I then checked my oil life on my engine and it said it was at 48% .I called the dealership again and had the same problem of mail box full and get hung up on.I now wonder if the oil was changed at all.I want someone in management for the dealership to contact me to discuss this .

I drove over an hour to get to the used GMC Sierra I bought. The purchase was easy and quick. They knew what my needs were and where I wanted to be and helped me get there. It has been a week and the truck is great. It was missing the ;plastic plugs in the bed and I wish they would have helped me with that but I will get it as a warranty item!

Great service Jesus Medina help me buy my 2021 GMC Sierra i hightly recommend Hiley Buick/GMC

After visiting with Tell about the difference in each of the truck models available, I trust my decision on the type of truck to fit my needs. He is very knowledgeable and easy to talk with. Be sure and ask for him when you are looking to purchase your next truck.

The people were very kind to me so it is nothing against them personally or their work. However, I called before bringing in my vehicle (that I just purchased less than 6 months ago) about getting the a/c fixed and asked when I could bring it in. She said I could bring it the next day, the earlier the better. So, I arrived at 7:00 when the doors opened. When I got there, I told the man (Justin??) that I needed to have the a/c looked at because it was not blowing cold air. While I was there I also asked about an oil change and a new battery on my key. I did tell him that I could not leave the car past today because I needed it for different events with my kids, but I could bring it back any time another day if there was a part he needed to order or more work to be done. He let me know that he didnt think he would be able to look at the a/c today because they were very busy, but he could take care of the oil and the key, but that I could call back and schedule an appointment for the a/c. I thought I had done that or I would not have even brought my car that day. I told him that I had called before coming in and he said he would do his best to look at it. Again, I was ok if the work wasnt completed that day, but I was definitely under the impression it would be at least looked at so we would know the next steps. When I went at the end of the day to get my car, I was informed that the a/c was not even able to be looked at. I was told again to call and schedule an appointment and they could even get me a loan car. I called, no appointments with loan cars for a month. Again, fine. I do not need a loan, I can figure something out, I just want the a/c repaired. It is Texas, and I drive all over the place, and most importantly I really dont like to sweat. Then I am told there is not an available appointment even without a loan for 2 weeks! That seems insane to me. I would happily take it somewhere else and not even mess with this, but the car is still under warranty because we purchased it from you as certified pre-owned. So now I am stuck, with no a/c and no appointment for it to be even assessed for 2 weeks. That doesnt even include the amount of time it will take to be repaired. The people were kind, but if the wait is this long for your service department appointments, that says more about management and staffing then it does anything else. I am definitely disappointed.

Its been terrible every time I come there. Theres no communication on the progress of your vehicle & I hate to have to keep calling & bothering people to get information. This time was for a recall & they knew I was being my Terrain in 3 1/2 weeks prior to our appointment & they didnt have the parts! Why not call & say you need to wait until we get parts in? They gave me a loaner but wanted it back before my vehicle was ready after they told me I shouldnt drive mine. Then they called & left a rude message on my husbands phone that they needed their loaner vehicle back immediately but they hadnt fixed mine yet! Very frustrating. Finally they apparently took what they needed off a new vehicle & fixed mine. Took almost 3 weeks

John Cantu made this buying experience very easy and professional. His smile and honesty was greatly appreciated. Marcel (finance) was also very easy to work with and got me in and out with my new truck quickly. Thanks Hiley!

My customer service advisor Mary was friendly and got me in and out in a short amount of time. I was also impressed that I was sent a video of my truck being serviced.

The sales rep who assisted us was great. Jesus was not our original sales guy but he took care of us when our sales rep was not there. Will recommend Jesus with other friends and family!

I brought in my truck because the auto stop doesn’t work. They told me it does, nothing is wrong yet it’s still not working. I waited almost four hours just to be told it’s fine when it’s not! It’s less than 6 months old!!!

I came in with low tire pressure on one tire. Justin helped me, ordered the tire and I came back in the next day to have the tire replaced. Quick and efficient!

I thought that it was fantastic to have a short video of what you guys were working on while I waited. It makes that trust factor that much greater.

Went to Hiley to look at vehicles a few days ago and Jesus Medina was very informative and helpful.

I highly recommend working with Tell Edgmon at Hiley Buick GMC. He is knowledgeable, hard working and down to earth, making you feel comfortable and confident throughout the process of buying a vehicle!

Frustrating dealing with this dealership... have pre-approval letter from one of their lenders and can’t get a straight answer from salesperson. Would love straight forward, up front communication from Sales DeptService dept has always been adequate.