Real good dealership in small town. They were a big help twice on my old Tahoe before buying a new one.Oil change today - in & out about 25 minutes without all the upselling the oil change places always do.
This is the most dishonest dealership, I have ever seen. They advertised this car at $64,419 and when we were going through the financing they switched the price to $66,419. Bait and Switch all of which I have screenshots for. Not to mention, I put a deposit in of $1000 two weeks ago, I waited patiently for this car to come in. I gave them all my information. They ran my credit, gave me numbers, called to congratulate me that I was approved, but when I dared question them on the difference in the advertised price, they said oh its just a mistake. I asked will you at least throw in floor mats and I will pay sticker price, which I have all of the texts to prove. They have someone call me to refund my money. I said no I have waited two weeks I want this car. Then they tell me it is sold and being picked up that night. My husband and I still came for our appointment that was scheduled at 10:15 am on Saturday to pick up our car. We drove over an hour to get there. Sure enough, the car was still on the lot, yet they said we will not sell you that car, you can buy any other car but not that one. What kind of place takes your deposit and then sells the car out from under you, and tries to dismiss you, without letting you talk to the manager, owner or anyone. I am furious and they still have my $1000. Not to mention on their website right now this car is advertised as $70,385. Run from this dealership, do not fall for their false advertising, do not give them a deposit thinking they will hold something for you, even if you plead with them they are heartless crooks, with no sense of decency or honesty.
Great experience today with mechanics at Autofarm. Traveling alone across country, I had to stop in town to take care of repairs. They dropped me at my hotel, picked me up and gave me a great price on repairs that were completed that morning. Thanks so mucj
Absolutely great customer service!Matt and his service department went out of their way to make sure we got friendly, fast, and reliable service to get back on the road as soon as possible!Highly recommend using these folks if you are in the area!Thanks Matt!
Had a simple request for service to replace mirror, no word, had to call back second day-no one knew anything.
Excellent service! Matt in service was great. Our vehicle was towed in on July 4th. When they opened on Tuesday they diagnosed a bad o-ring causing a problem with the mass air sensor. Speedy repair, fair price for only what was needed to repair the o-ring and Matt went above and beyond to give us a ride from the hotel to the dealership when the truck was ready.
Matt service rep look at my problem and had it fixed and back on the road in a timely matter. I was traveling through and had an issue he got me in and fixed the problem quickly.
Matt in the service department was great!! We came in from out of town and he got us in and out quick. Thanks for such great service.
Great service. Great people.
They worked me in to their schedule for an oil change and did a tire rotation too since my car is under warranty. Awesome customer service!
If it can be done theyll make it happenAj lamb is by far the best sales guy around goes above and beyond to make it easy for you definitely recommend
Worst phone etiquette Ive ever experienced.
These guys did not want my money either. Dam a nice friday afternoon. They tried hard to keep my money in town.
We had a flat tire at 5:00 on a Friday night and were told by all the tire shops in town that it was too late in the evening for them to help us. We went into Castle Rock Chevrolet and they went 100% above and beyond to make sure that we were taken care of. Castle Rock deserves more than 5 stars in my book. -Brent Lloyd
Great service! Got the problem identified/fixed and back on the road!
My drivers floor mat ended up missing! My ABS light is still on, my stabilization track isn’t not working, my service tire monitor light is on, service brake soon light is on, service traction control light is on, and the traction control will not turn on.When I brought my truck in I stated I wanted my truck gone through really well. Also they noted on the inspection a motor mount bolt was broken and I do not see anywhere on my receipt that they replaced it. This is very unacceptable service in my eyes from a Certified mechanic!
Good job and nice 🙂
Amazing service department!! Thankyou
Was travelling through in my Astrovan camper and had a problem I couldnt figure out. The whole service team was amazing, got me in quickly and treated me and my dog so nicely. Good people and talented techs. They solved a problem that had me totally stumped. Highly recommend and thank everyone who helped me there today. What a great organization and team.
Really enjoyed the contactless COVID experience they accomodated and it has been a very straight forward, open, business exchange. I really appreciated it.MIke
Thanks for your effort. Still broke down.
Brought my Enclave in for a no crank, I let Jeff know when I dropped it off at the beginning of June that I thought the issue could be Fuse or Fuse box related and also asked twice if they checked the boxes. The response was the tech is checking everything over a month later the tech found out that the box was shorted out. Around 600 dollars is labor when the fuse boxes should be on of the first things checked. I was very unhappy especially due to the fact that I expressed that I felt the fuse boxes should be checked and I was right, due to this negative experience I have filled a complaint directly with GM Chevy customer care department. As an update the Dealership Owner did apologize and said his service manager would reach out to me.
This is strictly for the service department side of things as Ive no experience with sales here. Been using this service shop for several years now for routine maintenance on my vehicles. Service is always good and techs that Ive dealt with are great and bring good knowledge back to the customer. Shop prices are comparible to any dealership in my opinion. They have sales all the time for various services as well. As long as they stay great Ill continue to bring my vehicles here for service.
Amazing PLACE and staff !!! Recommend 100% more than yeti and my favorite employee is Kaylee Thomas always ask for her
Wonderful service, Exceptional customer service! They let me bring my dog in and wait when we needed service on our last road trip. Wish they were closer because Id make them my home Chevrolet. And id buy every vehicle from them from now on.
Dale and Dennis were great to work with! Great people and great place to buy a car. Highly recommend!
We worked our deal over the phone to start and got it done very quickly. I was impressed by the knowledge of the sales people actually knowing about the vehicles they were selling which is great. I don’t trust a dealership when you walk in and know more than they do! I got what I wanted at a payment I wanted and it was a quick process and highly recommend them to friends and family. I have bought a lot of cars and this is one of the best if not the best experience I have had.
Greg helped us out and was very patient and never pushed us to pick a car. Everyone was very nice and always made sure we had what we needed. They hadhthe cars oil changed and filled and cleaned it before we left. We got a very good car for a good price. Thank you again for the great service.
Friendly and great customer service...I highly recommend, special thanks toScott Little.
Jeff and Dale were awesome to work with! This experience reminded me of the old days when a handshake was as good as a written contract. What a delightful experience! They treated me very fair and went the extra mile to help me get my truck and make sure I was happy with my choice. I would highly recommend Autofarm to anyone looking for a new vehicle.
When I needed a battery replaced on my way to an operation in salt lake city ut they got me in and out and I made it thanks
The sales department both Jeff and Dale were awesome guys to do business with. They really went out of their ways to make it a pleasant buying experience. Did not hassle at all. They got me approved. They took $500 off the truck to make the financing work. They performed more than $500 worth of work on the truck before I picked it up and didn’t charge me for any of it. Thanks for the great experience. Will definitely come here for future business.
Coming back from Vegas to Minnesota our fuel pump gave out going up a mountain. Good Sam found Castle Rock Chev as the closest place to get the work done, and they said the tow truck driver could put the 29 travel trailer in the back if we wanted. After getting there, they borrowed us a wonderful Ram 2500 Mega cab to tow our trailer to a RV park since it was going to be day or so for the parts. I brought the Ram back after getting the trailer set up and they let me use a new Chevy Colorado to use until the work was done. The job wasnt cheap, but the service was superb, Matt and the people there were great.
Great service, great people! My truck broke down on 1500 mile trip, called them and even though they were booked for next 2 weeks and our vechile was not even a Chevrolet they squeezed us in and had us back on the road in 3 hours. Thank you again after rock
Jody Jeff and Greg did an amazing job getting me back into a truck. They worked hard to make it right for me and fit into my budget. The trade in and purchase prices were very fair and they also made me feel at home there and were very nice!
I absolutely love Castle Rock, I dont think Ill be buying a nother new car in a long Time, but if I did I wouldnt go any where else. They take very good care of my needs and my car, I Wont go anywhere to have my car looked at but Castle Rock.
Had a really great buying experience. Craig Pace worked really hard to find me exactly what I was looking for. Everyone worked hard to find me the best possible financing. Very happy with the whole deal
Stopped in today with a concern about my truck. The Service Center was very attentive, prompt and dedicated in helping me. Very professional. Thank you guys. We were very impressed.
I have had Castle Rock service my Acadia for the last 4 years. I have always been impressed with their prompt, accurate, and timely service,I recently had them perform a major overhaul that was not expected.The service department went out of their way to accommodate me.They ordered in the needed part and and installed it a week ahead of what i was told even accounting for being in close proximity to a holiday.Thank you for saving my older model comfortable just broken in Acadia..I would recommend you to anyone..
We had a break down in Evanston and they took care of us, getting our parts very quickly and getting us back on the road. Excellent service working with Jeff.
Very nice people that work there and they had the right car for the right price. however, when I took the car home I spent over a hour cleaning the car. was not very well prepared for selling and I have no idea if the oil was changed, Disappointed in these 2 things. The car, we like very much. Had to take a 200 mile trip and it got 47 miles to the gallon and the car has many wonderful features. no buyers remorse here.
Definitely worth the drive up from Utah! Such nice people and no pressure sales approach. I bought an almost new Suburban and had a minor issue afterward and they took care of me. This dealership has integrity.
Great service department!! Fast service and Jeff in service is super easy to deal with and great to keep you informed on the repairs. Thank you!!!
Great experience. Everyone was pleasant let us look around without being pushy. Made the transactions smooth and offered great support. Thank you for the best vehicle buying experience I have had.
We had the pleasure of working with Dale and Jeff. Our situation was a little unique in that my husband found the vehicle he wanted at another dealership. Jeff was able to negotiate with the other dealership to bring down the vehicle to Evanston. Jeff was very helpful in getting us the best possible price and looked for every advantage. We have recently purchased two vehicles from AutoFarm Castle Rock Chevrolet and I would recommend them to anyone looking for a new vehicle.
Excellent customer service from all the staff! Dale was an excellent saleman and was very trusting and patient with us. We ended up buying a used vehicle and the owner helped us out when he didnt have to after we got the vehicle back home. This place is a place of integrity. We are thankful for their patience and understanding with us as they continued to be very helpful to us after the sale as well. May God bless this company! We traveled all the way from Colorado to buy a car here and would do it again if the opportunity arises in the future.
Gave me the best deal around on a new truck. Good, non-obnoxious sales folks.
Dale, Jeff and the rest of the team at Castle Rock went above and beyond in helping me purchase a company vehicle there. They were very easy to deal with and the price was outstanding. I’ll definitely be calling on them again when I’m ready to purchase my next vehicle.
Quick, clear, and no funny business! Made the car buying experience a lot easier! Wish i would of used them more in the past. Dale was upfront on all the costs, and we easily agreed on my trade in.
Great no hassle experience buying my 2019 Chevrolet Silverado. Friendly people working hard to help you get exactly what you want. I’ll definitely be seeing them again for my next vehicle purchase!
Dale and the whole staff made our buying experience very positive. Weve bought lots of cars over the years and this was one of the best experiences weve had. After shopping for trucks online, they were the most competitive.
Matt and the crew were so awesome. They listened to what I had to say. They were thorough and knowledgeable. And they were so friendly. I will tell everyone I know about them.
Staff was very helpful friendly and courteous! Jeff and Vivian were both very quick and helpful with any and all questions and concerns I had! They were fair on price and I bought one of my dream vehicles! Castle rock is the place to go for any and all vehicle purchases!!
The whole crew was quick had everything prepped and ready. All numbers were transparent and descisions were easily made because of the numbers. Will consider them for my next vehicle purchase as well.
Purchased a new truck here. Everything went fine. In the deal we had them take the truck to get leather installed, I fueled up the truck for them to take it to Utah for the leather. When it came back it had extra 100 miles than it should have and they didnt top the fuel back off. Later on I have taken the truck in for its last free service, get the truck back to my house, look it over a couple of days later. The truck had scratches that where not there before. Who ever changed the oil didnt wipe the guard, black oil all over my driveway. Will never take my truck there again.
I always go out of town to buy my cars but didnt have time to deal with going good to Utah this time, my mom suggested I ask Nathan to see if he could help me, I went in told him what I wanted and in less than two weeks he had found me the car I wanted and brought it to me. He was always respectful, kind, and very easy to talk too. He never made a decision without consulting me first, he was amazing! Jeff also was also patient and kind he had no problem explaining things to me I didnt understand. I felt comfortable everytime I walked into castle Rock. Thank you Nathan for taking care of me
Quick and efficient
The customer service was perfect and everyone really wanted to work with me to make a deal that was good for me.
They always take great care of us. Thanks for always dedicating your time to find us the right deal. Shopping local is the best.
GREAT customer service!! They helped me find the perfect car for me, worked with me to get me in the car and were all around awesome and nice people! First time car buyer and I couldnt be more pleased with my experience! You guys are aweomse thanks so much!
Nathan the salesman is amazing. He has helped us purchase two vehicles and was awesome. He gave us the opportunity to find what we wanted and the whole loan process was just as awesome. Love these guys.
Jack in Service took awesome care of me. Dropped off my car with no appointment and they took it in and fixed it, Jack even figured out it fell under warranty. Awesome service!
They were amazing with me. I had oreveiously gone to a dealership in Layton and they jerked me around and I ended up having to take the car back, but castle Rock gave me no buck, got me my car and had great service all along the way. I am very impressed. Jeff and rolene are amazing
Great group! TJ and Jeff went above and beyond to help us get into a car. Glad to have met these great guys and very happy with our new car.
AWESOME Salesman. Thank you Nathan and Jeff. One vehicle didnt work,but they worked all day and got another vehicle that did. It was a great experience!!!! Thanks Again
I was impressed with the quality and customer service of the staff at Castle Rock Chevrolet. Nathan & Jeff took all the hassle out of car buying and made a complex process very user friendly. I recommend this dealership whole heartedly!
Great place to buy from. Very help and caring about what they sale. Have to see it for self. This where we buy cars from.. great Chevy dillership.
Best dealer experience ever. Every person we dealt with was pleasant and on top of everything. Car was ready when we arrived, total purchase completed in less than an hour.
My truck broke down on my way to Yellowstone. The staff here has been incredible and got me up and going much quicker than I expected. Thank you so much!
They worked with me for what I was looking for.
Had a rough experience with engine on my old GMC truck blowing near Evanstan, WY while towing on a long trip. Took it to service at Castle. Service guys were great! Very nice, understanding and honest about the situation. Knowing the extent of the work needing to be completed on my truck, I showed interest in one of their used vehicles. The sales staff was great. Not pushy. Again, honest and great to work with. They knew how tired I was and did not try to take advantage. They let me make my decision without pressure. I purchased the vehicle and under the circumstances, they made it a pleasurable experience. All parts of the team were great. They even allowed me to store my other truck there until I could come get it.Excellent experience and I would highly recommend this dealership to anyone. I walked in expecting a typical negative dealership experience, it was not at all!!Thanks to all at Castle for treating me so well.
Greg & rollene where amazing. They took care of us and gave us a good deal. And so extremely excited for our new vehicle!
Jody and Jeff were phenomenal. I looked all over the internet for a week trying to find a replacement vehicle for my totaled vehicle. I was blue in the face with other dealerships along the wasatch front. I found castle rock by accident and they had the best deals. We negotiated a price on the phone and that number never changed. I never felt the pressure of a quota or like they didn’t listen. Very happy with my purchase and looking forward to doing business. Worth the extra drive!
Good car buying experience - smooth transaction. The people are wonderful And we love the new car!😊
They have great customer service. They were very solicitous, and helpful. They were able to find us the car we were looking for very quickly. They made the paperwork painless and easy. Both Rolene, TJ, and Greg were so helpful. We highly recommend this dealership to anyone.
Castle Rock was AWESOME. I called them a couple days ago and explained my situation with my husband in the hospital in UT and my transmission went out in my Tahoe. Told Rolene what I needed and she got the ball rolling. I went in this morning at about 10am and was driving home in my Chrysler Town & Country Van by 2pm. They really went the extra 10 thousand miles to help me I feel like I got the best deal I could have gotten anywhere. Weve bought there in the past and will in the future.
Thank you for everything you did in helping us with our recent car purchase! Your dealership exceeded my expectations! Let me know if you ever need a testimonial!
Everyone involved was very professional, just awesome people all around. I feel like family. No pressure
I have purchased 2 Chevy Tahoes in the past 5 years from Castle Rock Chevrolet. I enjoy working with their staff and feel I am appreciated as a guest. I would (and have) recommended Castle Rock to friends and family and they have all been pleased with their experiences.
Best dealership to deal with. I live in Utah and drive to Evanston Wyoming. Its well worth it. All employees are great, especially the owner
I wish I can give zero,because this place deserved more than that!!! General manager its a arrogant and not prepare to act with the public, my wife bring the car for a simple alignment and they bring back the car totaty ruined, they refuse to check back. Worst place I ever . I will never put my step again in this place!!! I see you in court!!!
The customer service was excellent and they did everything possible to make my experience a positive one. I would recommend stopping by if youre thinking about buying a vehicle to see what they can do for you!
Friendly service. Great prices easy to work with. Inwould definitely go back!
Castle Rock is AMAZING!!! We love the people and services. They always go above and beyond. Great thanks to all of them!
I dont typically leave such high marks but when it has been earned, I had to. Our purchase was not easy to accomplish as we were being particular . Somehow they made it work. Kudos to Resend Kennedy and the whole staff.
The best!!!
Excellent, friendly service. These guys were straightforward and incredibly helpful with my purchase!
Great dealership, with good people and staff! Rolene was excellent to work with and found us exactly what we wanted! I will be a return toner!
Did a nice repair job
Away from home and the dreaded death wobble struck. We limped our F350 into Auto Farm service and this team jumped on the issue, fixed and back on the road with in 2 hrs. Alot more in the details of this adventure yet if you have a choice on where to get your vehicle serviced this is the place. They even called the next day to be sure we got home safe and sound!! Who does that? Auto Farm in Evanston does!!!
Very friendly. Clean and honest dealership. The salesman, Nathan, was very informative and helpful. We are repeat customers and will continue to be. Thanks!
Most of the people that work here are incredible, very nice, very compassionate. The new GM Dennis however does not fit in with the characteristics of the rest of his team. All management left when he took over and he does not have good communication with his current management team. I didnt feel like my position was going to evolve into something more like the original management team said it would when the opportunity presented itself. I informed my direct supervisor the service manager that I intended to find a new job that did fit what I was looking for, but that I would really like to stay if they could work something out. I heard nothing from them for almost 2 weeks, so when I did accept a new job and told Dennis about it he told me to just leave now and not finish out the week like I planned because he knew nothing about what I had told the service manager. Even after explaining that I did indeed give notice he threw his fit and said to leave anyway.Update: Yes, Dennis did ask me to give him time. In the mean time I was passed over for a total of 4 positions that I could have done with little to no training, all in the mean time the main reason I am being fed is that no one is applying for my spot. Well no one applies because its the worst position but I took it to show I could work hard and am reliable. No, Dennis did not throw a fit verbally. He got up and left his office quickly, saying nothing else and leaving me there alone. So I got up and said my goodbyes to everyone and left.Update: The GM Dennis does not allow his employees to use their tools that are required to be in the castlerock shop on the weekends or during the shops techs free time. It appears he expects his employees to take home thousands of pounds of tools if they need them for anything on their own personal time. I wasnt disgruntled, I was present in the shop wile a friend that still works their came in on their own time and used only their own tools to help on a Sunday. Dennis came in and seen us and didnt verbally throw a fit but called in his service manager to come in on a Sunday just to kick us out. Im not being sarcastic when I say the shop is full of people on the weekends doing their own work or helping friends because the shop is where they are required to keep their 10s of thousands of dollars in tool, but apparently im not allowed. Again I am not disgruntled in the least bit. But I have no problem calling people out when they are not being fair or mature. Ask around. I know very few people have anything positive to say about castlerock ithe last 6 months or so. Coincidence? I also like how 2 weeks ago Dennis Lynch rated castlerock 5 stars then replied to his own review saying Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Great character right there.
Great place to buy your next vehicle. Nathan and Jeff were awesome to work with! Highly recommended!!!
I cannot speak highly enough of Castle Rock Chevy and the superb service they provide. I bought a car from Nathan, and I couldnt be happier with my experience. These guys will bend over backwards to provide 5 star service when shopping for a new car.
Great dealer to work with! I do like taking my business into Wyoming.
Vivian was amazing!! She met all our needs!!! Her friendly attitude sold us from the beginning! Jeff also went above and beyond for us!!
They were very courteous and I got the experience that I was looking for Im buying a new vehicle for my wife I would recommend them do anybody thing is looking for or needs a new vehicle
Excellent customer service like always..when started to loose hope on getting into a car...they did it and got me into one and I say thank you to all the staff that helped me great job!!!
This is by far the best car shopping experience Ive had buying in the town I live in. Usually I shop in Utah. They were very patient and even waited after close for me to pick up my new vehicle.
Love working with this group! All are very professional, and work with us to meet our needs. We will be customers for life!