I have been a regular customer of Penske Toyota of Downey for 7 years. The experience is always fantastic. Thomas Arthur in the service department is always professional and friendly. I always know that my Tacoma is in gear hands.

I live in Culver City and work in Downey, so when I have my service appointments to schedule, I always call Downey because they are simply the best in Customer Service compared to Culver City and MDR service centers. My service advisor Albert is the best.

I had a Great experience at Penske Toyota of Downey unlike the North Hollywood Toyota. The service was fast and friendly and they actually knew what they were doing. Thank you Johnny Jimenez for your help!

Awesome customer service. Went in for my maintenance on my car and got helped by Edgar Naranjo. He came up to me with a smile and great personality. Told me what they were going to do on my car. Talking to him was like talking to a friend. The service was fast and on point. Even got to talk to the mechanic Oscar. Told me my car was all done and everything was good with my car.

My experience was amazing the service was fast and friendly. The staff was really helpful and knowledgeable. I would recommend everyone to go find Danish for any of your carr needs. He will make sure to get it done for you.

Dan Lohsawat, sled consultant of Penske Toyota made my car buying experience as effortless it can be. I was able to pick out my dream car, free of stress. He was patient and willing to work with me. Overall loved my experience here. My family have bought over three cars here and every time our experience has been nothing but amazing. Highly recommend.

Over all great services, friendly, and professional the only issue I have is the amount of time it takes to do routine maintenance regardless if you have an appointment or not. I had an appointment at 7:30am and didnt get my car back till around 11:30. I guess they take way more appointments then they can handle at a time causing such a delay.

I bought a corolla through Danish Khan and I have the best experience ever. He didnt treat me like a customer but like a family member. I am glad that I came to Penske Toyota. I had a so good of a experience that I send my brother in law and he also bought a car through Danish.I bought a lot of cars in past and never had this great of a experience like this oneThank you Danish for your honesty and compassion

I always have a great experience at Downey Toyota service department. I go to the same service advisor every time I take my car in. My service advisor is very knowledgeable, helpful and communication is great. My car is always ready in a timely matter. I will continue to take my vehicle to get get serviced here.

I have had a good experience with Toyota until now. My car is in service has 35,500 miles still under the 3 years 36,000 miles warranty. I was left two weeks without a car and having to Uber and ask for rides to work. Wasted over $300 for those two weeks. When finally reaching an answer with the service advisor he lets me know that I will have to pay 3,000 out of pocket due to the car not being covered under warranty. Now they are saying that my warranty could be voided if I don’t fix my clutch and flywheel. This is after paying money for warranty, Toyota care, and the car as a whole. Taking the car to it’s scheduled maintenances when due and still they say that it’s because of abuse to the vehicle. I called the Toyota’a warranty line but wasn’t able to get anywhere. Even after reading the pamphlet for warranty and all the regulations I found nothing on there that says the clutch and flywheel aren’t covered under the basic warranty. When asking the representative on the phone she wasn’t able to guide me to where that is stated in the pamphlet either. I thought Toyota was a major brand that took care of their customers but I don’t think I’ll be buying one after this one anymore.

Hi Friends & Family,If any of you who owns a Toyota and are in need of service, I suggest you try Penske Toyota of Downey. They have serviced my car for the c past 11 years without a problem.The staff there have always shown me the courtesy and treatment as a Valued Customer. I know when I drive off their lot, I have nothing to worry about. Go and check them out for yourself...you wont regret it!

I thoroughly enjoyed my experience here. Making appointments is the way to go. As mentioned by one of the staff, dropping in will be difficult since they have many appointments. After experiencing their services I see why many people come here to get their cars serviced. Everyone working there was more than willing to help. Their service department works fast and efficiently provided that you can fulfill their requirements prior to your appointment. Their staff is knowledgeable about their services and can quote you their services quickly. What I enjoyed most about this dealership is that their workers did not try to sell any unnecessary services and only asked if I would like to have any other services done to my car. I will definitely be back to have my car serviced again or quite possibly purchase a new vehicle in the future.

Danish Kahn at Penske Toyota Of Downey is a really great sales representative. He gives me nothing but the best deals on me and my family’s vehicles. I have been coming to him for the past 5 years and He does his very best negotiating to get you really good deals and the best prices here.

Linh Lam was amazing!! He is always the best! I know i can always rely on him to get the greatest experience. Fast service and reliability! Would recommend everyone to go here!

My appt for an oil change was at 12:30. I didnt get out of there until 5:30. I was told they were behind when I was finally checked in at 1:00. I went back to Richard at 4:00 and was told car not ready yet. Went back at 5:00 and he said oh this must be your paperwork here. It was just sitting there in front of him. Then I find out I need a new rear light so they had to take car back and fix that. I had asked for it to be washed which they did which I find is a very nice feature of Penske. Last time I spent a lot more money and was out of there much quicker. I feel like because I didnt spend that much that I was placed last.

I brought my car in for an oil change. I requested Thomas Arthur, because he always takes the time to discuss any problems with my car. He even provided me with an update, showing that my car was fine.

Staff was friendly & real. No gimmicks or games. They were Honest and up front. Got a great value for my trade-in & fair deal in car I bought. There was no pressure from anyone.Danish & Chaz very great guys to work with. Thank you so much

Dealing exclusively with Rick Burgess at Penske Toyota of Downey was fantastic. He worked with me to get the car I wanted for the price I needed. And he took care of my trade-in as well. I will continue to use and refer all friends & family to Rick for any future car purchases. Thanks again, Rick! The Corolla’s been great.

The service team at Penske Toyota is clearly dedicated to honoring the client and serving above and beyond. I had to bring my vehicle in for an oil change and a regular inspection.I diligently made my appointment. I came in 15 minutes before my appointment so I could chat with the service representative and point out some concerns that I had. Everything was explained in great detail and I am happy with the work that was performed; as well as the timely manner in which the work was done.Thank you so much Penske Toyota in Downey. You’ve made a customer for life.

Excellent service department. Iven was the best service representative. He was very honest and fair about pricing. I’ve been going to the store for 15 years and never had a bad experience, service writer or salesperson. Downey Penske Toyota. Great people!

These guys are trash! Even with being an hour before my appointment they still cannot service me on a timely fashion.I would recommend going elsewhere 100%, unless you want to be there for 3-4 hours. This happens to me every time I come here! They took so long I had to ask for my car back. They didnt even touch it. I still had 2 cars ahead of me! Just silly, truly. Last time I come here.

Great service. Quick efficient

Shout out to Caesar in the service department for making my time there much better than other dealers I’ve been to. Exceptional customer service, very helpful, very knowledgeable. My go to dealer from now on. Thanks !

Truly impressed with my 5k service on my highlander. Thank you Ruben Basaldua for your this exceptional service. I look forward to coming back for my 10k service. Great work everyone!!! This dealership really knows how to take care of their customers. Made my weekend. 🙂

Great dealership..highly recommended. Very fair prices on used car and transparent on vehicle history. AAA rated as well, and got AAA pricing. Rick Burgess was great helping us pick out a bigger car for our growing family. And Sergio the finance guy made the process easy on the weekend, preparing an Option contract for us to come back with a check from our credit union during business hours. Five stars. I hate buying cars normally. Will use them again.

Been going to Penske to service for about 15yrs & always get the best customer service. I would highly recommend this dealership for all your needs👍🏻😁

I had a fast amazing experience with Rogellio. He is honest guy and will refer my friend and family to him.

Richard has always provided me with excellent customer service. He takes his time to explained everything and is extremely trustworthy. Because of this I know the services that are recommended are truly required. He makes sure that my vehicle remains in great condition. I’ve never had any problems as the Service Dept work is always great. I will continue to have my vehicle serviced here as well as recommend Penske to others.

My service rep Juan Rodriguez was very professional. He gave me straight answers to all of my questions. I felt confident that my vehicle would be serviced correctly. I would and will recommend Penske Toyota and Juan Rodriguez to my friends and family.

Alex Rodriguez was very nice and helpful he text me as soon as my car was ready, Toyota of Downey will always get my service

Penske Toyota of Downey provided an amazing car buying experience. Dan & Israel were informative, communicative and most importantly timely and efficient. I highly recommend this dealership.

I’m always looking out for great deals, and it was time for my tires to be replaced and balanced. I took advantage of the buy 3 tires and the 4th for a $1. I was surprised by the options to finance the expenses to replace all 4 tires for my Prius. My service representative made it easy to inquire and pick the best option for me. I keep recommending this Penske Dealership and their superior business keeps me coming back since 2017! Recommend to make an appointment if you want the ease to get great timely services!

Maria Rivas was very helpful the entire time that I was there. Helped me and provided me with the information I needed to finance my car. Very informative and communication skills were on point. Was very attentive and explained everything I needed to know thoroughly. Would really recommend anyone to her and the dealership. Great experience and service overall !

Thomas Arthur is the greatest guy ever. He’s an honest car guy and he also has a Toyota himself. He is a straight shooter guy and will let you know what you need. You are greatly appreciated Thomas. Thank you for the work you do and always helping.

Im giving you one star on your ethics. Today my girlfriend was given the work around over a simple tire change that was cause by a manufacturer defect. This lead me to look at your reviews and see if anyone else was having similar problems. Forgive me, I love numbers, just not yours. You have ~1300 reviews of 4 stars and above. Of those ~800 are people buying new cars. They had a good experience, because the employees have a great incentive to create that experience(commission). The problem I have is with the ~800 reviews that are 3 stars and below. They all have very relevant complaints and it seems like nothing has changed over time. The reviews in the one star and two star remain consistent. Take away the people who are buying cars youre left with a horrible review of the dealership. 1 of 2 customers coming in for any service other than buying a car is likely to have a bad experience according to your reviews. I believe your company is trying to hide their bad habits by pushing good reviews on customers buying a new car so that customers will not see or even think to look at the bad reviews, because of the overwhelmingly high 5 stars reviews. I think this deserves attention and should be handled by separating people buying cars and people going to the parts and/or service department. This feels extraordinarily unethical and dishonest. From what I have read, it would seem that is how your company operates, dishonestly and the reviews reflect that. Thank you if you do fix anything, but more than likely my review will be lost in your scam as well. That being said, if you made it this far, do not go here unless you are willing to fight for what you need.P.S. I looked at my review and despite being the most recent it is still shoved to the bottom under all the good reviews. Just a thought.

Awesome and fast service with great crew who do well to keep my car clean and I even got a complimentary compliment

Good service, clean, regular Im paying$ 110, today they have a great deal now I paying $38 for service on my car

They can’t seem to update my profile correctly. I’ve done it 4x already and every time I try to make a phone appointment they can’t find my profile because the number is incorrect and when I update it, Toyota employees tell me I shouldn’t have a problem anymore and yet I do.Today I went in to get my radio replaced. I later get a call letting me know that my part has been sent back and it has to be ordered again. The employee informed me that they called me but since they don’t update my profile correctly they called me to a number that doesn’t exist. I informed the guy that this isn’t the first inconvenience from then and that I received rude service from them. He sent me to his manager where was rude herself. She gave me the run around about why my part was sent back. I told her this wasn’t the first mistake they made with me and I wanted my car back already. She snapped at me saying that why am I asking her to explain then telling her to shut up. After she said that to me she walked out of her office. She left before I got the chance to tell her that I didn’t tell her to shut up. She had no courtesy in trying to help me.I just want to inform management of the continuous errors her employees were making but she was so rude and unprofessional.

Amazing sales team specially Ruben he explained everything with so much detail and was willing to make is happy with a comfortable payment. If youre looking to buy a car ask for Ruben he considers you family.

Sorry to see big car dealer lot almost empty. So sorry for the workers who have been laid off :-(

I bought a car from linh over the weekend. He is very friendly and amazing at what he does. I will recommend all my friends and family members to him.

Mr Danish Khan ia very helpful and polite and full of knowledge about his work. Once our new car had a problem and it was hard to get an appointment. So he helped us to get our car fix. We have one car only. It is this branch of toyota which is penske downey ca helps us to fix out car

Dan Lohsawat helped us with our purchase and we were very happy with the service we got. He was very helpful and made the transaction smooth and super easy.

My husband and I had our mind set on what car we wanted, the team at Toyota helped us out so much, they were so nice. Will definitely be back in a couple years for our next car. Thank you JC & Sergio

Everything was great, the only thing was the wait time. I had a 2 pm appointment got there 1:30 and didnt leave 4:30.

Took our Avalon in for recall. Esteban was informative with the info I needed. We were back in less than expected to pick up our car. Car is still running... so far so good. Great job guys.

My experience here with Danish N Khan was amazing like always, I had bought more than one car already with him, I could say he is my family sales person.

Always a pleasure taking my Avalon there for service,there customer service is top notch,they make it affordable,now we are 2 Toyota owners both of our vehicles will be serviced there💜

They are really knowledgeable with cars. They provided plenty of information and details about my car! Thank you for servicing my car!

I’ve been bringing my car here for years.It’s very easy to set up appointments!! 😊Customer service is amazing! They definitely take good care of you!! I recommend 💯

Had an appointment for 1430, didnt get checked in until 1445. I asked this service lady whats the use in making an appointment and she said I had to wait in line. Then the waiting room had Spanish channel on TV and the music they were playing. I do not speak Spanish and I dont want to learn. So I stayed outside for some peace and quiet.

Went in because I thought my Prius battery was a goner. They did a full diagnostic aside from checking the battery and even threw in a much needed car wash. In the end, it turned out all it needed was a proper charge. No other pressure to fix anything else or surprises so I really appreciated their honesty and commitment to provide excellent customer service. I would definitely come back and even consider purchasing from Penske Toyota of Downey in the future.

Had a coupon for an oil change and tire rotation. Supposed to check fluids and brakes and give a report of items checked. No report was received so I dont know the condition of my brakes or if fluids or filters were checked. Only tire pressure. Only half the job done. But it was inexpensive.

The guy who helped me was extremely helpful and got my truck checked for some concerns i had and got them fixed

Berenice Martinez has always been great with customer service. Although the wait was lengthy, she did not hesitate to help with any questions or concerns.

Jesse Silva provided superb customer service. He is courteous, knowledgeable, friendly and efficient. He made this a fantastic experience and because of people like Jesse and Penske Toyota we will be repeat customers for purchase and service.

Came to this dealer looking for a rav 4 in a specific color but was open to a few others if not available. Carlos Diaz was the salesman that helped me and he made sure to find me the car I wanted in the color I reaaaallly wanted. He was so helpful and very friendly & kind. Francisco in finance was also very helpful and kind ! Recommend this dealer 10/10

Arias was very helpful with their service he offered & very communicative.Would definitely recommend this service department

The agent was very attentive to my needs. He understood my issue and resolved it. He was also very polite and respectful.

Thomas Arthur always takes care of my vehicles and does a great job. Excellent customer service.

Downey Toyota always going the Extra Mile for their Customers Satisfaction and Thanks to Thomas Arthur for always putting the Customers Needs First

Quality, good customer service and good price

Service department sucks. we had an appt at 2:30 pm and waited for 30 min and no advisor came to help. They were inside doing nothing and the line outside was long. I asked one of the employees and he said they were finishing lunch. DO NOT SERVICE YOUR CAR AT THIS LOCATION UNLESS YOU HAVE TIME TO WAIT.

Overall great service! I was helped in a timely and efficient manner! The team overall had excellent customer service! I would definitely urge you all to go visit them! Thanks Toyota if Downey!!

Very friendly service, quick and easy, the service rep was very detailed and treated me professionally. I will definitely come here again.

Thomas is always so helpful in anything our car need and we trust him .his one of the good guys

A great experience, Armando was great! Knows the product and best of all treated us like family. Josue was the manager behind the scenes but assured us that we will have the best deal possible. Customer service and process was simple and hassle free! Ask for Armando and Josue, dynamic duo!

We were faced with the not uncommon situation of whether to fix the old car or buy a new one. They really made the experience comfortable and stress free. They helped us crying the numbers to determine what would best fit our budget. In the end we bought a car, got for a decent amount for our trade in, and have piece of mind that we dont have to wait for the other show to fall.

Came with the need to get 12V battery checked. They saw that the car needed a factory recall. They kept me notified about the battery needing yo be replaced and had me out in a few hours. Great service.

Service is great, and the salesman are very professional

The person that helped me and is my go to guy for any questions about my car is Albert. he has amazing customer service and is friendly and cares about what you need and always goes above and beyond his work. he really cares about the guests Penske Toyota of Downey would not be what it is with out the amazing and hard working staff. thank you Albert and thank you everyone for always giving me the best service possible!

Staff is friendly. Waiting area & restrooms are clean. Wifi is always a plus, while waiting long hours for your car to be serviced. Id give this place 5*, but they failed to call/text to notify me, that my vehicle was ready @ 330pm. I sat there in the waiting room, til 445pm without any notifications; had I not gone to ask about my car...Id still be sitting there.

I had excellent car buying experience with Danish

WORST DEALER FOR SERVICE IN LA PERIOD ! IVE BEEN TO DIFFERENT DEALERS FOR MY CAR SERVICE AND BY FAR THIS ONE IS THE WORST ONE! I MADE SERVICE APPOITMENT AT 10:30 AM AND THEY GAVE ME MY CAR AT 4:00 PM AND ALL I DID WAS CHANGE MY TIRES ! THEY DONT CARE ABOUT THIER CUSTOMERS . THIS WASNT MY FIRST TIME VISTING IVE BEEN THERE A FEW TIMES AND EVERY TIME ITS THE SAME,THEY MAKE YOU WAIT LIKE THIS EVERYTIME.TIP : IF YOU DO HAVE TO COME TO THIS DEALER FOR SERVICE AND WANT TO WAIT FOR A LONG TIME TO GET YOUR CAR BACK THE LEAST YOU CAN DO IS STAY AWAY FROM ISIDRO AND CESAR AT SERVICE . HORRIBLE CUSTOMER SERVICE ! STAY AWAY GO TO A DIFFERENT DEALER

Went Great Thank You to Sergio And Jc For helping Get Our second Car Here This time we got a Truck and it went Great Thank You!

Definitely bringing my vehicle back here again! Hopefully not anytime soon, but if I have any problem I know I can count on them to get the job done. Great service and an awesome job on restoration. Totally recommended, thanks you guys!

I brought my RAV4 in for service yesterday and had a great experience. I was there for my RAV4’s first service maintenance since I purchased it earlier this year. Rigo and Danish both made my experience smooth and seamless.Looking forward to next visit knowing Toyota of Downey is on top of their game!Thank you Rigo, in service!Thank you Danish, in sales!!

It was good service and would 100% recommend

I really like my service advisor Alex Ramirez. He is very nice and easy to talk to about my car. He is the best. I will always make my car appointments with Him.

This place is absolutely amazing! The service members are friendly, caring, and are very patient. They answer questions the best they can and if they are unsure, they will find someone who does.

Great visit here! Came back to see my guy Danish Khan, BEST salesman and person treats you like true family. Helped me get my first Camry and yet again got me into a 2021 XSE of all things, Danish is a true blessing! If you are shopping for a car come and see Danish Khan!

Great experience! As soon as I pulled into the dealership, Armando was right there to assist any questions I had he definitely was there to answer it. Staff was very friendly and helpful! Armando assist me with my 2021 Camry xse and would definitely recommend! Thank you again Armando, Ask for Armando you won’t regret it!!!!

Great experience here buying a used 2015 Toyota Prius. Walter Duran went above and beyond to make sure I left with the vehicle I wanted with the best finance terms possible.Every employee here that helped me was very patient and informative. I definitely recommend my friends and family to go here for a great car buying experience. As a first time car buyer, Im hoping all future vehicle purchases go as smoothly as this one!Price for the 50k miles 2015 Prius was much better than Carvana or Drivetime.Muchas gracias Walter Duran por su ayuda comprando mi primer carro. Yo recommiendo este lugar para compar un automobile a buen precio. El sevicio es excellente y tienen precios mas barratos que la internet.

My experience with Penske Toyota of Downey began with an email to their sales department asking if they had a 2021 Prius Prime in stock and what the best out-the-door price they could offer me on it. Danish Khan helped me out and immediately made an offer of $28,813 OTD. I was talking to 40 other dealerships in the Los Angeles area, and this was the best one. Other dealerships were asking up to $4000 more. I shopped the offer around and nobody would beat the offer. Some told me it was a good deal and that I should take it immediately. So I did. Danish gave me exactly what I asked for (a Prius Prime at a great price), closed the deal and got me on the road in an efficient manner and he was extremely personable and friendly all along the way. I would highly recommend working with him on your next car purchase.

Everything was perfect Joshua was the best very helpful, can’t say the same for the financing department.

I came in to purchase & have installed four new tires. I was in & out so quickly. Felt comfortable with staff who were all masked up & following proper covid protocol.

I get asked all the time by people why I prefer to take my Toyota Cars to Penske Toyota and I always tell them two words: Richard Tee. Richard is the top guy service writer at Toyota Penske, and hes a worker. Ive been taking my cars to Richard since 2002 or so... and hes never let me down or disappointed and he actually likes his job and the company he works for... Penske Toyota. Most of the service writers at Penske are friendly and warm, but when its their time to go home, theyre gone immediately. Wheres Richard?... long after everyone has gone home, this guy is still doing paperwork long into the night as he takes a lot of pride in his job, and you just dont see that anymore in too many people. I trust Penske Toyota and I trust Richard Tee as my service writer, and dont take your Toyota car or truck anywhere else.

Very positive! Super professional and knowledgeable. Couldn’t be happier with Toyota and Linh is exceptional. Thank you so much

Went to Glendale’s Toyota dealership then came to downeys since it’s closer for my mom to help me co-sign. within 10 mins didn’t want our business and would not match our price Glendale gave us. We were ready to bring home a Camry. Never coming here again. The gentleman who “helped” us was only looking to make commission.

I was pleased, always a good experience at Penske fast service good customer service

Took my taco to get it service, its a friendly place evey one that works there always in a nice mood, and my service advisor is a great guy . Thanks penske toyota. Cant wait for the new 2024 tacoma pro remodel.

Absolutely a great experience dealing with Albert A the assist manager. He really provides honest information upfront.

Rick Burgess was knowledgeable patient and had a great sense of humor! This is my 3rd time my car buying - leasing experience with Rick. I test drove 2 cars, very different, the Hybrid Venza and the Toyota Tacoma v6 - coming from a Camry and wanting more capacity for hauling my stuff around - bike, donations, moving friends- I decided in the Toyota Tacoma-Rick helped me navigate the systems in truck, adjust mirrors etc! I would recommend Rick and Penske Toyota finance team.

Good service, friendly employees and very honest and helpful. I will continue to come here and of course recommend my family to Downey toyota.

Went on 4th of July weekend and as soon as we arrived sales man Oscar helped us out. I knew I wanted RAV4 but after Oscar explained the differences in models, I went with 2021 RAV4 XLE. He offered me to test drive and fell in love with it. We then went inside and he was very patient, respectful and understanding of how I wanted my payments to look like. We were in agreement with the price so we then Went into finance and got a great deal with warranty that I couldn’t let down. Overall very great service! Thank you once again

My 90 year old father has been taking his 2000 Avalon for service at this location for years and generally has good service. However his trust in this service department was destroyed with his last visit this past Saturday. He was left waiting for 4 hours for an appointment he setup in advance for check oil/ battery light on. Was told it would take about two hours then after 4 hours of being left and forgotten in the waiting room, he finally asked about his car. He told his service advisor that my 86 year old mother was left alone for 4 hours. When they finally got to his car and brought it up his advisor tried to sell him a 3 years service maintenance program which he did not need and he indicated as much.I am deeply disappointed in the way they treated my father and forgotten about in the waiting room!BTW this dealership does not offer courtesy rides home, they used to!My father will not be returning here for service in the future. He trusted the service advisor and was treated poorly! I dare say they tried to take advantage of him by selling him a maintenance package he did not need.

If i dont ask he wont give me any daily discount service.

Showed up Saturday at noon, was told walk ins were no longer being serviced … Iven stepped up to the plate took ownership and advised my car would be taken and serviced to be ready by 4pm that same day . Couple hours later I was reached via text advising my car was ready for pick up ! Way to take care of your loyal clients Iven !!

Very pleasant staff and they notified me promptly when they completed my service.

I love coming to Penske Toyota of Downey because of Arthur he is the best he will go above and beyond to help he gives the best customer service I’m in coming here for 15 years