Shelly Guerrero was a great help. Not only did help me get the perfect storage unit for my car but she also put a big smile on my face and made me happy to give my money. Thank you again Shelly!

Very professional, Ive never had any problems and the staff is great. If you need a place to rent check them out. Manager Faraz is always happy to help.

Manager Raz was very helpful and informative. Will be needing storage for upcoming business needs and he made it alot easier to decide on cubesmart. Hopefully I will find out soon if and when I need it but will definitely be storing here. lot and office are clean too

They pretend there is list for bigger storage areas then when you finally get one they give it away to someone else… very unprofessional… would not recomend to anyone… they are extremely expensive anyway and careless… zero stars

Everything has been great so far. Just wish access was 24/7.

My dad has been renting here for a while and loves it. Always clean, accessible and friendly service. The staff also speaks Spanish which helps him a lot. Great experience overall.

Hi, I just wanted to say I had great help here from Stephanie at 1950 prospect location. She was making everything very easy step by step and I definitely would work with her again. Very kind and I wish every employee anywhere would be this helpful. I decided not to go with a unit considering things on my side became a little easy with other help with family however in the future I would most definitely come back to see her for help if I ever need it. Thank you stehanie!!...

The customer service was excellent. Fahraz, the Site Manager, was great.

This review is for the CubeSmart on Mt. Prospect Rd. Customer service was great - especially Shelley (very pleasant and helpful person). They were always available if you needed help with something. Premises were kept clean. Easy getting in and out of facility. Felt like my belongings were safe and had no issues with my unit after moving in.

Shelly rocks! You know this refreshing impression one gets when doing business thats right from the get go entirely not business-like? When from the moment you walk in you feel as if youre visiting with good friends rather than, say, stopping by to make a payment? That certainly is the case with Shelly, and other associates there, too. Always with natural, unconstrained friendliness, in-person or over the phone; always helpful and kind, and willing to go the extra mile. Always a pleasure to interact with. Every visit brightens your day.

I was very satisfied👍 great customer service from Stephanie. Very nice and helpful.

Super easy, hassle free experience. I called on my way home from work at 430 and exactly by the facilitys closing time at 6PM everything was 100% taken care of. I was introduced and shown around by Shelly who is a super nice lady and she got me signed up and autopay setup in a jiffy. The whole thing was super quick and totally painless. Thanks a bunch!

The manager at the Des plaines,Il location is raz. He is fantastic at customer service. The grounds are always clean.

I was pleased by how helpful the office management was with all my questions. The facility feels safe and is kept clean. None of my property was damaged or harmed by water, rain or snow.

The staff is generally friendly. We were told for months (years) that there was a waiting list for a large storage shed when there was no list. We finally got one reserved, they turned us away from signing the lease, then gave it to someone else. Very disappointing

Very polite customer service.I will back here for sure.I use to park my truck here. Its very safe. Thanks

Good place, moderate prices. You can rent month for month.

Havent even moved my gear in yet, but what a great and personable customer service experience. I messed up my online contract, but Shelly walked me through and corrected everything. All set for my move!

I have been with Cube Smart for over seven years. Cube Smart has been a great company to work with. Any issues are dealt with immediately. I have a front side unit adjacent to Mt. Prospect Road, after I moved in to the unit, I noticed there was no security camera protecting the front side units, so I mentioned this flaw to the staff and the staff put in a request for a camera and within a couple of months we had a nice security camera. I see the staff mainly Shelly and Raz all the time, they are both very kind and professional people to associate with.

The staff here is super friendly and very helpful in all aspects about storage. I felt welcomed and more informed on storage solutions than I expected to be.Shelly is amazing, and hopefully you get her. I am sure the rest of the staff is also awesome, but Shelly was the one whom I interacted with and I felt she had my needs as her number one priority.

Very friendly staff. Shelly was very sweet and answered all questions we had. This is a very affordable and practical storage facility.I Recommend 👍🏻

I had a great experience today! Shelly Guerrero, Manager at Des Plaines was very kind, welcoming and helpful. Price is reasonable. Environment is clean! Thanks for great shopping!

Raz was very helpful. Never used a storage locker before and made it a pleasant experience. Very quick and efficient and professional. And by offering me a lock ;it made my moving a whole lot easier.

Great costumer service at the location.

Shelley at the Des plaines location was so great and very helpful through the entire process of getting the unit and leaving the unit.Great customer service and very personable.

I picked the location because the rate was right. Another location was farther out and hard a free moving truck use which would have been great here, but that was only negative. The staff was very friendly and helpful, even letting me use a step ladder to stack my storage bins to the top. Easy directions on how to get in and out, paper work very self explanatory. I feel like my things are safe and Im avoiding the chaos and cost of downtown city storage.

Affordable, clean, easy access, i like the idea of not needing a code to go out of storage fascility...

Perfect location and professional employees! Very satisfied!

Called and got same-day storage. Manager provided outstanding service on site and was very helpful and patient in calling me a cab after I got my car in the storage space. Highly recommend!

I had to move from my house in Marengo and am needing a unit for my extra things....I worked with a lovely lady named Shelly, the most wonderful lady Ive ever met. She helped me pick out the perfect unit, gave me great insurance options and even took me to see the unit before I made a decision. I will be recommending Cubesmart and Shelly too! Thank you!

Shelly Guerrero was so nice and I say to go there and give here a review to reach her goal,100 points.

This place may be a bit tricky with the high landing to the front gate but me and my family used this storage area for when we were going through rough times. Well rates for the area and plenty secure with operating cameras, the works.Lost a family member who owned a unit here and the service has been beyond five stars to make sure everything is taken care of properly and professionally. If I ever return to Des Plaines, I know where I am taking the things I need to store.

Clean facilities. Well kept up. Manager Shelly Guerrero is very friendly and helpful about the units, the contract, and what can be expected. Thanks!

Raz the manager is excellent and was very helpful with getting my unit set up

Very Friendly and Helpful staff, Shell & Roz are Great! And the Facility is top Notch.Thanks

We stored our car here for 6 months. The facility is safe. The manager, Faraz Khan, is extremely helpful and friendly. We will be storing our car here next summer.

Shelly was fantastic! I got my stuff all moved within 2 hours of calling for availability. Could not ask for any better!!

Faraz the manager was very informative and took time to explain all benefits of the company. Helped me with everything I need. Great person to have !

Saved money and good location. I have rented from them before and have always loved the care and service I have received. The units are always clean along with all areas around the facility. The do maintenance to upgrade the facility such as paving and doors to the units. I would recommend them to anyone looking for a storage unit.

Very polite people. They always help when they can.

I wanted to write this quick review to complement the staff at Des Plaines cubesmart shelly guerrero and Faraz khan for doing a fine job in helping with my storage needs. The knowledgeable staff will make your storage needs easier to navigate.

Very friendly,better price than other storage units and bigger location to accomodate. Front desk friendly.Please 1st call the on line and get your reservation first because they provide a better rate than the front desk.The front desk can only provide what Id on their screen which will not have that special rate. It has to be in their computer 1st.

Ive been using Cubesmart storage services a little over a year now and I absolutely love the Customer Service provided at this location. The Store Manager, Patty, is truly amazing. She makes sure your up to date on any changes and is always offers the best price for any units/services/rentals required. I truly feel like a valued customer and I always appreciate the way Patty goes above & beyond for her customers old and new alike.

Customer service is 50/50... One lady is really cool, the other one sucks.. Also, had a check mailed to them recently for monthly payment, check was cashed, but they claim they didnt do it. Still owed a month, plus whomever fraudulently cashed my check without posting it towards my monthly rent. Be very vigilant when dealing with this particular location.

THE MANAGER FARAZ WAS MOST PROFESSIONAL AND PROVIDING BEST CUSTOMER SERVICE, GREAT WORK ETHICS, AND MAINTAINING THE PROPERTY AND OFFICE CLEAN, HIGHLY RECOMMEND THIS LOCATION, NICE POLITE TEAM AND GREAT MANAGEMENT.

Spoke with Shelly, shes awesome and would recommend her and cubesmart to everyone I know.

I have had 3 units at this location for about 7 months while my house is being built.Positive: The units are decent size for the price.Negative:1. The front security gate is almost always broken. I went to one of my units by myself one day and was so nervous because there was a van of 2 men sitting there, with no open units the entire 45 min I was there. No idea why they were there, but the reality is there was nothing keeping them out.2. mice, mice, mice. We found mouse poop in one of our units when it was still warm out. I immediately called and was told they will not do anything unless I am there during normal business hours and I have them come and inspect the evidence. They would not even take a photo I took as evidence. We recently cleared out one unit and upon getting loading the boxes we found a stench. Upon getting the boxes home we found almost all of them had mouse poop in them and stunk of what I am guessing is urine. These were simply boxes of clothes and toys....I am not even sure how to get all of this cleaned. It was nothing short of an infestation.We rented another unit at another company a few years ago - we had it for almost 2 years with a few couches in it and never had a problem. I think there is a major mouse issue at this location and as a result I am going to be out money and time trying to clean my 3 large units of stuff. I just wish companies would be more concerned with their customers belongings. My kids could not wait to get some of their toys out and now they cannot even play with them. Stuffed animals I dont even know what to do with. Just bad business.

Shelly was a nice person. Excellent customer service

A+ overall. Affordable prices. Safe location. Kept some of my stuff here for a year while i was stationed overseas. Very professional and good customer service. Management really takes care of the place. It is awesome that you can setup autopay online. Ask for military discount.

Shelly was so nice! She showed me two units in freezing cold weather...what a doll!

Being in upper management in the customer service industry I appreciate outstanding customer service and Shelly, the manager at this location, was extremely friendly and helpful. Would absolutely recommend this location to others!

Shelly was wonderful, she helped me with a problem, the place is well kept, stall professional, clean. Thank you Shelly for your help

Had such an exceptional service from Shelly Guerrero, just love it🥰

One of the best storage places around.Recommended!

Great employees help me with their excellent professionalism and very friendly attitudes! Easy storage! I recommend highly this storage place!

I had arrived 15 minutes before closing, needing a r.v. parking spot. The computer system at that location had crashed. Tammy, the woman who was there, didnt say sorry the system crashed and were closing. Instead, she got tech support on the phone, and had them help her get the system back up and running, in order to accommodate my needs. Wonderful people, fantastic work ethics, and stellar service. Thank you Tammy!

Great company to store your overflow or holiday decorations. Safe clean and secure .Highly recommended .

Very polite people. Clean around. Hightly recomended!

Excellent service and excellent price!!! Good location, close to all the major highways and airport. Recommend, by all means!!!

Cant speak to any of the other CubeSmart locations, however, I must say that the service provided by the management of the CubeSmart in Des Plaines, being Miss Tammy and Miss Pascale, was 2nd to none. Besides the courteous handling with a smile of the routine tasks, additionally, a month after storing my car, I had carelessly lost a package intended for a friend that had spare car keys and my garage space number and the gate pass code, and my subsequent request, as a precaution, to relocate my vehicle to a separate space, changing my locks, and of course changing the pass code -- that request was immediately accommodated without hesitation. Thank you and hope to be doing business again in the future.

Location is very convenient and staff is excellent. Storage units are neat and clean.

Great friendly and professional service, convenient location and hours. This my second time using them and I am very pleased

Thank you Shelly for your help, you are very kind!

Got a great deal on a drive-up unit. Manager was great!

Friendly, quick and efficient service. I was in and out in a blink. This place is a must-go for storage!

The friendliest staff! Very efficient!! Cubes are clean for my storage needs!

Pleasant, quick. Facility is clean, well organized, easy to move around in.

Typical do it yourself basic storage.Outside access.

Carlos was extremely helpful and professional. Great experience.

Its has been a wonderful experience with this location, Patty is the greatest person I have encountered since I have been in doing business with companies. We need more people like cubesmart employees in the world.

Staff is great! Extremely helpful and friendly. Thank you!!!

Very painless, ... reserved online thursday night, received a call on friday morning first thing.Patti was a breeze to deal with, in and out with paperwork and a unit rented.

Great location, good price, great costumer service

Clean facilities and great customer service

ThePrices good get it

Parking is small good prices

Nice place

Clean storage units with lights and no rats,

Great service as always!!!

Service good.