The new manager has been in the business for a very long time and does great work. The staff members are amazing and have great customer service. I recommend BOT especially this one. Special S/O to Anthony!!🙌

They have no desire to help. You better know what you want and be able to insist on it. Even if it is the more expensive option. I tried to spend more money buy a higher end tire as well as brakes. They tried to talk me out of it. I had them do a repair and had someone else do all the upgrades. They do not like to do extra work which one could say they dont like to do a good job. Not sure how they are still in business.

Anthony said my vehicle would be ready by 4, and it was ready at 3. Total great experience from start to finish. Thank you Anthony!

Super friendly staff. And excellent timely service without an appointment. Thank you for fixing the flat tire! And never a charge if youve purchased your tires here.

Long time customer, 5 stars for this franchise. Under super management, talk to Pierrie! Hell get you the best deal on a new set of tires.

Found a nail in my tire and Big O was able to get me fixed and back on the road in under an hour! Thank you!

Friendly Fast Service.

Its a good place

I used to like coming here until now. Came in for an appointment to repair my tire, tire had a puncture and was unrepairable. Under their hazard warranty was hoping they could replace for me no problem. Took about an hour for them to tell me its not repairable and that they have the wheel but cant replace it because I had purchased it from bigo tire on clayton road. your within 30 miles of original purchase you have to go back to them to get it replaced nothing I can do ok whatever didnt think much about it. I get to bigo tire on clayton road and the gentlemen informs me that they could have easily replaced it for me and just called clayton road bigo tire and billed them. The helpful gentlemen on clayton rd later guess by name who helped me out at the concord ave store and describes the experience they gave me customer inconvenience. So thanks a lot SAMANTHA for wasting my time.

Even after moving to Richmond I come here with my tire and oil changes. The people are friendly, and the prices are good.

Very helpful!!! Looked at my Vehicle on the spot no problem!!! Big O is not only a tire shop their mechanics and very handy also!!

Walked in without appointment and was seen within 5 min. Got an oil change and tire rotation. Was back on the road in 1 hour.

Cleanliness: APrice: $$$Service: ATime: CIt’s always CLEAN in the waiting room when I go there. The show room stays on point.Big O is not the CHEAPEST place out there. Good thing I have a fleet vehicle.SERVICE is always good from the front desk, the back shop work is decent but it always takes so long. Seeing I use to work for a Big Otires once in my life, I can tell you they still in the back F’N around. Two hours for a nail Is not the bussiness! Specially when it’s not that busy in there🤔TIME their too slow needs better techs!

Got my change oil with discount. Not crowded.

This place carries the good quality stuff and the workers are always prompt with changes and repairs.

Service was great, in and out with 4 new tires in right about an hour

Always helpful and friendly

Earned my trust the last time I service my car.They gave an honest fair cost of service.Not a ripped off location.Will come back again & highly recommended.

Staff is very helpful

Great sevice.

Fast service and good price!

Thank you Pierre for helping me with my car! Yall did an excellent job with my Alignment and balancing my tires! It was much needed!

Excellent service and really good people work in this place my husband love this guys

The staff is great and friendly and honest. Love this location

Excellent service! Everyone I talked to that worked there was knowledge, friendly and ready to help. Very hardworking crew. I was happy and thankful to find a local place open on a Sunday when I got a nail stuck in my tire- needing repair before the work week. Great price, trustworthy professionals.

Pierre was my service expert. Its been awhile since Ive been to Big-O but he remembered me and my vehicle and went above and beyond in making sure my vehicle was handled by the tech appropriately and had them do the wheel rotation when doing the oil change. His attention to detail, and that of the other reason I keep coming back.

Consistantly fast and convenient service from this location. Also, very trustworthy, advising me my car did not need replacement filters. Very safe recommendation.

Quick and friendly service, thanks guys for the good work, AGAIN!

Pierre and Jason they are awesome! Im also pleased with the service i had done

Good job. Friendly service.

I use the coupon for free tire rotations with no hassles. One of my break calipers failed recently and the entire front brakes needed to be replaced. They did an excellent job and the service and follow up was also excellent. Their price and service are hard to beat.

Great service. Was pleased with the work done to my vehicle. Thanks

Got 4 new tires. Helpfully staff. Decent deals

Fixed my tire that had a screw in it. I was in and out quickly and it was reasonably priced. Knock on wood, over a year and its still fine.

I purchased a trailer on ebay and traveled 1200 miles to pick it up only to find the tires were weather checked. Called in and spoke to Jason and he got me fixed up the same day so I was able to travel back home. Thanks for your help and awesome service.

The men were very helpful. I came with a damaged tire, they allowed me to leave it and gave me a call when it was ready. When I returned I thought it would be put on, but they had several people ahead of me so i was going to go home and put the tire on myself as I had a lot to do and couldnt wait, but just before I was about to drive away, they took a few minutes and put it on for me. They were so kind, and friendly and I will definitely go back when its time for new tires. They were rock stars in my book.

They crew here definitely took care of my truck. Very courteous and let you know if they see something else wrong! Thank you😊

I went in with a screw in my tire and they fixed it for free just like the warrant said... Great guys there... Ill go there next when I need new tires

Good service, oil changes sometimes take a little long to complete but they are through

Great customer service and overall service. Rather busy on weekends (understandably), but even then they are very nice and ready to help. Fixed my problem very quickly today, price was good. They have a clean (!) waiting area with coffee and TV, and the employees treat you with respect even if you know nada about cars and tires. Ill definitely come back (but hopefully not soon! LOL)

I will update this review when I have the chance to speak with someone but, One of your mechanics put my breaks on backwards. I, unfortunately, didnt notice the problem until I was halfway to LA and then had to pay extra to get it fixed.

Luis was very helpful when I bought a set of tires, shocks, struts and alignment. My 13 year old Grand Cherokee Jeep now drives like it did when new. The price was fair and the service only took a couple of hours.

Friendly staff and great service

A Tire Store. Working class, nothing fancy here. The service was competent and extremely professional. Recommend.

Way faster than they even quoted on time to fix my tire and a good price.

Very bad customer service! I called them to ask about the tire rotation and the balance price and to ask if I need to do an appointment before and someone answered me just stop by. So I went and the guy there told me no I cannot do it now the day was so busy for us and I said I called and I asked for the appointment he said you called other store and I showed him the number he said that’s our store. He was very very rude I’ll never go there again.

At big o its all about service. Open Sundays. Even for the cost conscious tire buyer its a great choice because service after the sale is top notch here.

I love Big-O tires in Concord ca. If my car ever needs anything, I go to Big-O tires first. I get exceptional friendly efficient top of the line service. Jasson, Pierre, Brian and Jose are great to work with. I can trust what they tell me needs to be done. I feel like Big-O tires is my personal mechanic. U cannot go wrong at Big-O tires for service on ur vehicle, greatest competitive prices with top of the service.Sincerely,a happy client

I had a horrible experience, I was given a quote online for the service i wanted and then when my wife dropped off my car they tried to add over $400 of additional services and fees that i didnt need or want. I called in and asked about the additional charges and went through the math and the numbers didnt add up so i had them remove a bunch of things that were applicable to the service. I specifically told them to remove the alignment fee because i has just had the alignment done. I told my wife to make sure this service wasnt on the bill. When my wife went to pick up the car they put the alignment fee back on and lied to her saying they spoke with me and i wanted this service added. Extremely unprofessional! Also all 4 of my rims were scratched and marked up from the process of putting on the new tires. I couldnt believe how bad this experience was and am appalled that the service person would try to take advantage or someone who had no idea what was going on during the service, not once but twice and outright lie to my wife. To top it all off i now have huge marks on my rims and have tried trice to have them detailed to removed without any success.

It was a good service and surprisingly fast, last time took longer, but still I love the customer service and attention. Recommended!

Great customer service and great price and they did a great job on my car

Great customer service!

My oil was changed they gave me a free tire rotation then my tire fell off my truck and was rear ended now im having trouble finding someone who will make it right. Thanks guys.

Great customer service. Pierre is the best!

Took me an hour and a half to get a flat fixed with only one car ahead of me. This place needs to get their act together.

The staff was patient, listener and job well done.

Good place to get your tires very professionals

Great service prices and tires.

Had a horrible experience today at this Big O. I’ve been going here for over 5 years and up until today, they’ve provided good service. My experience from today, however, was so bad I will not EVER go back. I want to preface by saying that I have had over $5,000 worth of work done on my wife’s cars, as well as 3 of my own. I have had brakes done, suspension, purchased wheels and tires, alignments, rotations, etc. Basically everything they offer, we’ve had done on our vehicles. I usually like higher quality equipment then the OEM or lesser quality parts offered at most repair shops so I order my own parts (such as Bilstein shocks/struts or PowerStop/Brembo rotors and calipers) and bring them in to have them installed. Never in the last 5 years has this been an issue... until today. Had they just told me when I made my appointment that they would not install parts that I did not purchase through them, I’d say fine and find a new shop to do it. Instead, they took my appointment knowing that I was bringing my own parts, wait for me to take the entire day off so I could come down to the shop, then at the last minute decide arbitrarily that they now have a policy of not installing “customer parts”. It’s not like I hand crafted these shocks and struts on my own. They are the #1 manufacture of performance shocks and struts IN THE WORLD. Guess they we hoping I’d put their POS Monroe shocks and struts on my 2017 Explorer Sport. I don’t think so. DON’T WASTE YOUR TIME. I’ll never give them my business again.

A-1 customer service and great prices!

Sent my girlfriend to this shop for a oil change since I didnt have time to do it myself. She calls me saying she got the car back and its making a noise when she breaks. Apparently this shop doesnt know how to screw things in but they do know how to screw things up. How can you mess up a simple oil change.

Ive been going to this location for years andIve never had a problem with them doing the job right. However, some if their service reps are not so great.A friend of mine recommended this location to me when I first moved to the area 17 yrs. ago. She was the barber for Joe and his boys. So sure enough when I need an oil change I went to see Joe and he was great. I went in once and Joe was busy with another customer, so he told me to go inside and Pierre would take care of me. Pierre was also great. So anytime anything aside from my scheduled mileage services needed to be done Id go to Big O and see Joe or Pierre. Unfortunately Joe is no longer with us so now I just go to Pierre.*DO NOT go to Brian!Once I went in and Pierre was on vacation so I ended up dealing with Brian. Uggh, big mistake. I kept hearing a noise under the hood and the car would hesitate sometimes when I pressed on the accelerator so of course I wanted it checked out. The first time Brian sat in the car and pressed on the gas while the car was in park and said he didnt hear anything and that it felt fine to him. The second time he drove it down the street with me in the car and recommended that I add something (I forget what it wss called) to my oil. So I went to OReillys bought the stuff and added. Uhhh, NO! That didnt work. Yes I am Woman, NO I am not stupid! So I waited until Pierre returned from vacation and he typed up a slip to have the mechanic take a look at my car. Come to find out my engine needed to be replaced! Pierre recommended a place that did engine replacements, but suggested that I just replace the car which is what I ended up doing. Huge difference in the level of customer service!*DO NOT go to Jason!Another time I went and Pierre was busy with a customer, so I planned to wait inside until he was done. I get inside and Jason offers to help me and for some dumb reason I let him. It was just a blown tire and wheel that needed replacing. Ugh, it was like dealing with Sid the Sloth! He swore that the dealership would rip me off and that he could get me a better price on a wheel. WRONG!!!!! It was EXACTLY the same price for the wheel and the dealership had a better price on the tire! I dont know Why men feel like women dont know how to do research! Wake up, its the 21st century!Women if you go to this location ask for Pierre. Youll get great customer service and hell treat you the same as his male customers.

They had my car for an hour and a half and didnt even check any of the things I asked them to check and proceeded to say nothing was wrong. It was obvious that the brakes were bad as I could barely stop it needs shocks and probably a wheel bearing or cv axle

Good diagnose.

My go to place for oil changes, brakes and general car checking issues! Been going here for over 10 years and if they cant help they have excellent recommendations

No bathroom or WiFi like other big o. No drinks. Very unfriendly. Said there were some things wrong that I had checked out elsewhere that werent true. Will never go back there

Very good service

I went to this place to change my van tires and do a wheel alignment. Change the tires was ok but wheel aligment looks like was done only in the paper. First, as i understand, wheel aligment means straigten up the wheel and than go to tires. It was not done. The drive experience is exactly the same, or in other words, they didnt test what the do. Then i was back there last sunday and it was closed. They didnt care about customers. If it is a customer care store it would have a note on the store window or a message on phone call. It was a terrible experience due this. I would not recommend this place if it is not a un missing tire change deal. I will be back there next sunday. Lets see how it will ends.

Great customer service

AWESOME customer service.

No Pulic Restrooms for customers .

Nice place to wait...

Easy. Fast. Helpful. Excellent service.

Javier had us waiting for 2 hours only to say that he did not feel comfortable doing my alignment. If I could, I would take the star. What a waste of my time. I will never come back here with any of my cars.

What a wonderful place not only do they offer free tire rotation but they also offer free tire repair for flat tires

Best guys in town

Fast service, knowledgeable staff.

Honest people!

Great product and service

It took 5 hours for an alignment and oil change

Customer service is on point!

Prompt and friendly service

Fast, professional, friendly

Friendly and efficient

Exceptional service.

Quick and honest

Saw us without appointment

Pierre is very friendly!

Friendly staff.

Accurate, exact, very good.