I needed new tires so my guy friend set up an appointment for me at Mavis Tires in Concord. I arrived and gave the guy at the register my order number. He was personable & professional. I sat in the waiting area while my car was being serviced. The wait was eventful because a fire alarm went off & I jetted out of there! The firetruck arrived in less than five minutes. The clerk explained that there is trouble with the system which causes a false alarm. About two and a half hours into my wait I was told that my car would be ready soon. The mechanic test drove my car because 1 tire indicated that I had low tire pressure. I went ahead and paid the invoice while I waited. I inquired about a warranty in which the clerk told me that it was extra but he never quoted me a price - he said that Goodyear has a year warranty. When the mechanic returned with my vehicle both he and the inside clerk were inspecting the tire. The mechanic pulled my car around as if it was ready. The clerk explained that a sensor was showing the tire pressure to be low but the pressure was in fact correct. He said that I could bring the car back for service. What???? Almost $700 spent & something isnt working properly? I need this to be fixed today because I had no sensor problems when I drove the car to the shop. When my receipt was printed I noticed that my guy friends name was on it and not mine. I advised that since payment could not be taken over the phone directly from my ever so generous friend that I needed my name on my receipt. A phone call was made and then the correct receipt was reprinted. The clerk said that they would repair the sensor free of charge. I was feeling a bit uneasy but I went back to the seating area to wait for the repair. 3 hours later - and Im rolling away. Lucky for me food options were in the same parking lot!Update: As Im rideshare driving on the highway my car begins shaking and so does my steering wheel.This is not a bad review so hang in here to see how the problem was fully resolved. I was greeted by two ladies at the front when I walked in. I frantically told them about my issue. I am not excited about having to return but I want the problem fixed fully before I leave. Angie, (Manager) walked outside with me to look at my tires. She spoke car language and explained that my front tires needed to be weighted. She is extremely genuine and reassured me that they would correct the problem. I felt relieved when greeted by female employees. Angie, went on to explain that she has new employees. I definitely understand that there cam be human error in anything. I just need to feel safe on the road. Angie sold me a warranty at a discounted price and elaborated on other services that are offered through Mavis. I am completely satisfied with the customer service and follow up that I received from Angie! I havent had any other problems with my tires.

This place is awesome. From the moment I stepped in the office I was greeted with a warm smile and someone who genuinely seemed to care about the issue I was having with my tire. He came outside immediately and took some info and got my truck in the back super fast. If anyone needs tire service this is the place to be. Highly recommend

Excellent service. Guys were very helpful and knowledgeable. I had no appointment and they were able to get me in and do a complete brake job in a timely manner. I highly recommend.

I was on my way to an event when my tire popped on the highway. Mavis Tires was the only tire place in the area that answered the phone when I called and were responsive. They welcomed me kindly and patched up my tire without trying to up sell me on a new tire. The staff was amazing and all around great customer service!!

As soon as I entered the parking lot a gentleman was already checking my car out seeing what was wrong. He saw that it had a flat and had me ready to be checked in as soon as I got there. Upon waiting, he informed me about other issues that needed to be took care of immediately and some that could wait but definitely needed a fixing. Incredible service and I highly recommend to anyone in the concord area to get your car serviced here. Fantastic service and respectful employees that are there to get the job done efficiently and with a smile. Come here!

I got a hole in my tire Friday afternoon and mavis tire shop was one of the closest shops that I could find and I was so glad that I did! Lonny and Nate were both very nice and helpful. They got me in and out of there quickly and gave me the best deal they had to offer. Great place and great people, I highly recommend their services

Great place with excellent and friendly staff. Took my car in to have my tires checked (TPMS Sensor with low tire light was on) and they diagnosed and fixed it for me quickly. Will definitely be going back there when I need new tires for my car.

Visited the Concord location and the service was very quick and the staff were friendly. They were very professional and kept me informed of the status throughout my visit. Ask for Lonnie he was awesome!!

Lonnie and Nate took good care of my Acura! Quality service, lightening speed and no hard sell of unnecessary things! Highly recommend them. Give them a try!

Service gentleman was very helpful on getting all I need done tech was very kind and knew his job. Fixed what other companys could not do. Would recommend this company to all.

Went into Mavis today to get my truck tires rotated. I walked in and they where welcoming and made me feel at home. Got my truck in and out in about 30 mins. I would recommend this place to everyone I know.

David was very helpful. He went above and beyond for me. He is a great person and he puts his heart into his work. Thanks David, April

My Experience at Mavis tire 851 Concord Parkway location Was excellent. The assistant store manager Lonnie he was my go-to guy everything I needed he handled for me great customer service.

Great experience, I would highly recommend these guys. The assistant manager Lonnie was such a great help and very attentive.

Had a nail in my tire and was thinking I was going to be late for a interview but I was in and out rather quickly. Great and fast service.

Mavis was fantastic! Got a flat on the way home and called Mavis to see about an appointment the next morning. They told me to come in that night and they would be able to get me right in! They were able to quickly patch my tire with fantastic service through and through! Will be coming back again!

I just left Mavis Tire and had the best experience. David was working and greeted me right at 8am for my appointment. He was so nice and helpful the entire time. I was in and out in less than an hour. They were courteous, prompt, and professional. Will definitely bring my business back to this location. They helped make a stressful situation into an easy day for me. Thank you Mavis Tire Team!

David was awesome! I got a flat on the way home and was in a bind. They got my car in and out in a reasonable amount of time! I highly recommend these guys for anything tire related!

Service was great, got my car tires on without a problem. No scratches on my wheels.

James was very customer focused. He knew exactly what needed to be repaired and explained it to me in a way I could understand. He did an incredible job and I definitely will be going back!!

Great customer service and staff.I had a low tire light issue. 2012 Subaru Outback. He scanned all the tires to check if any were bad, and got me right in after finding the one that wasnt communicating. Very professional and I believe their pricing was reasonable too.

Very good and friendly environment. Excellent work I came in to get brakes fixed and rotars. At reasonable price.

I had literally just came back from my honeymoon and saw my car had a flat tire. Mavis was the only tire place i found that was open on a Sunday. I called to get a quote for a new tire and they were extremely helpful. Even though, Mavis was super busy and booked with multiple appointments, they were able to squeeze me in and provide me with a new tire in under 2 hours! I was extremely happy with my service and I cant thank them enough. Thank you again!!

Lonnie and Nate were such a big help in fixing my car and keeping informed throughout the whole visit there. I will definitely be returning for future repairs and highly recommend this location to friends.

Came in for a flat repair was out in 20 min 10/10 recommend

My last experience here was horrible and I will never go back, I called about an appointment and Dave the manager was very rude and I told him I did not appreciate his attitude he said whatever and hung up on me. You dont treat people like that. He was very rude I never went anywhere and was treated like that ! They lost a customer.

The crew at store awesome. Ill definitely be back!!!

Took my car in for a tire repair. Very quick service and the guys at the counter were friendly and knowledgeable. Highly recommend!

Just had an alignment done, and the techs were able to get it perfectly to the spec I wanted. Will be coming back!

The customer service manager David is a wonderful funny worker. He is very helpful and explained all trouble I was having with my car. I truly recommend Mavis to all who have car issues

This is my second time bringing my car here and have received excellent service. They guys in the front have great personalities and will work with. Definitely recommend their services to anyone.

Lonnie and David were exceptional! And hilarious which was a plus. Definitely recommend

Great location I called in to get service late in the day and they was able to fit into the schedule…. I arrived they got me in quick the job was done correctly.. I could not ask for anything more…. Great service..

Great experience! The whole team was extremely friendly and quick. David even applied a coupon for me without having to even show it. Thanks for a great experience.

Great service! They were able to fit me in for a last minute tire repair. Staff was friendly and prices were very fair. Will be returning for any future tire needs

Lonnie and David was absolutely exceptional, it was very quick, and they were helpful with all of my questions and they were friendly and kind, I appreciate them for getting me the right tires and fixing my alignment.

I made an appointment online for 10 AM at Mavis for new tires. For some reason it was in their system for an oil change. The GM took care of me. I hadnt picked out tires so she brought up options and recommended one for my driving needs. She ordered them and said theyd be at the shop by noon so asked if I could come back at noon. I only live down the road and since I didnt check my reservation for the discrepancy it was no problem. They changed my tires and gave me a 12 month warranty if I need them repaired or replaced. They were awesome and now have a customer for life.

Exceptional service. Even called to follow up about a week after to make sure my tires were doing well. You can tell they really care about you here

Great customer service. The representative who assisted me was very thorough and considerate of my time and budget. Will recommend for future service.

Great customer service! David was a pleasure to speak with, very knowledgeable and courteous. I felt it was reasonable pricing. I will return.

Excellent service. There’s a young short guy and an older tall guy. They both know their stuff. Definitely my number 1 trusted shop!!!

Great customer services highly recommend this store

David was a great to work with and was very helpful.

Great customer service and got the job done quick even though I came in last minute

Great service from David the GM and Nate. Felt like a priority and service was timely !

The staff here was very friendly and helpful. They even stayed open after hours to ensure my vehicle was operational and brakes were functioning properly. Very grateful and blessed for their service. Great management and employees

Great experience! Would highly recommend. Stop by and check them out, you wont be disappointed!!!!!

Great group of knowledgeable professionals. I didnt wait long, and they did a great job replacing my brakes and rotors. I highly recommend Mavis Tire to anyone.

David and Nate were both very helpful with my tire that had two nails in it. They made sure I would be in an out in no time and helped me through the process of everything.

Great customer service team. And my car now rides smoother than ever with the new shocks. A big thank you to Dave, Rebecca and their team.You are the best,Pam

I pulled in here today without an appointment when one of my tires lost pressure. They looked at it right away and replaced the valve stem free of charge and sent me on my way. Ive not had any business with them in the past but theyve definitely got it going forward. Great shop

Great service, they quickly replaced my brake pads and rotors at a price that beat the other auto places around here!

Nate helped me tonight, quick work and good job.

Amazing group of people!! they do there best to get the job done!! I have a Ford Fusion 2016 and a Jaguar XF . Mavis is the only place I go to for my vehicles, there prices will out do most majority of shops, trust me I called around comparing prices. Great atmosphere, Great people, and they do a Great job every time!!!Thank you!!

The staff at Mavis are wonderful! Very knowledgeable and super nice! I highly recommend their services to anyone needing tires.

Great service with a smile. Although we ran into a couple of issues, David had all the answers and I was in and out in a timely fashion!

10 stars!!!! And if I could give more 20 stars. Never have I ever experienced customer service as great as theres! Was standard in the middle of the road, the tech drove to where I was and helped me. Specifically Mr.David and Rebecca. Great great people!! Excellent service, and hospitality. Tired of getting taken advantage of by the dealer this is the best option.

David was very nice & helpful got me in & out fast

Got my tires and brakes from them and I am very happy with the job they did, the staff is very friendly and professional from the manager to the staff. I recommend 100%.

Omg I had an amazing experience here the manager Angie help assist me and my boyfriend. We brought our car in and she got us out in no time! She made sure she answered all of our questions. She was very nice and very helpful. It’s a joy to have her, I will be returning!

My encounter with this location came after already having been to a different tire location in Durham. My front side driver tire went flat traveling from GA with my fiance to her mom. Reaching out to them for some form of a discount since the Goodyear tire ($211) they provided went flat on us before we even left the state. Fast forward to the best tire shop encounter Ive ever had. Dave and Daniel were great. If it were not for them we would have been toughing it out for the weekend (it was Memorial Day weekend), but Dave is a genuine guy that knows his business and will go the second mile to help the customer. His solution pushed us all the way home and and we have not experienced any further issues. Thank you

Awesome customer service. Great work, got our car fixed at a reasonable price and in a timely fashion.

Very helpful and professional. Prompt to say the least.

Great store great team, the lady manager was super sweet and very helpful was in and out in little over an hour

Update to this review. I gave this a one star originally due to the review below. Two days later, someone from Mavis PROACTIVELY reached out to me about my experience. The reply from my review asked me to call but I did not b/c I just had not had the time. She listened to my issues and was understanding. She did not speak poorly of her employees (which I thought said a lot) but simply apologized for the experience and that was it was not what is to be expected. She offered what she could to make it right but I explained, I had my tires and not sure I had a need to really return but thanked her for her time. Short time later, she called back saying she did not want to leave me with an unhappy experience-period and made an offer to make things right- with the effort, I am changing my review. If management is willing to do this much for one persons satisfaction, I am beginning to think that they really do stand behind their word. Rebecca has done more than needed to make me rethink my one star review.First time going. Did due diligence (I thought) in getting total cost. Day of appointment, new price and a day delay in getting done. Day 2...3rd price told.....once they have you waiting 2 plus hours...you agree to anything to get your car back and leave....last timeDo not recommend. Todd and crew do not get a good review.

They did my vw to perfection! Definitely going back!!!

All personnel were courteous, full of need to know information. They explained to me every time they had to do something and what they were doing. The business was clean and well organized. Thank you

Greatest place ever they helped me get my car fixed in a very prompt manner even though they had a few cars before me .

Great customer service. Great prices. They work well with customer if you find a cheaper price elsewhere. They could use more help, but they do well with the employees they have.

First time customer. I went there to plug a tire but required 2 new ones, Rebecca got out her tools and hand crafted me 2 new tires by hand with nothing more than a few rubber bands and within 10 mins had them on the car before I was able to sip my water. Great job!

Customer service was amazing..they made sure we were comfortable while waiting. They kept me posted on the time frame of my service. The manager was people friendly. He made sure I knew exactly what I was talking about..with my car dancing( you just had to be there🤪🤣). I will definitely be back for a tune up, oil change,etc. Give them a try🤩

Great prices plus good and fast service

Great service Very Nice people.... Made me feel right at home soon as U walk in like really great service.... Very clean place I just never would of image A very well Respectfully place...... Very clean great service 5 star rate all day long thank u guys at Mavis Tires & Brakes.......

Hands down the best tire and auto service in town. So many positive things to say, I will start by saying everyone was friendly and professional. When I first walked in I was instantly greeted by Michael,one of the mechanics that very proactively took my keys and started filling out info about my car he asked what I was there for,all while I was still waiting in line. When it was my turn the service technician already had all my info. I want to recognize Angie the service tech/manager who assisted me all the way, very knowledgeable about all the products and services. She took the time to find the correct things I needed for my vehicle going above and beyond to help me fit into my budget. They are a trustworthy company because I came in requesting some brakes because another service center had said that I supposedly needed breaks. When my car was ready with the 4 tires that I purchased for my 2017 Accord she told me that they checked my brakes and that they were still fine..very impressed of her honesty because anyone else would have just changed them to steal my money. I had like 100 questions and she answered all of them without making any faces. Thank you Mavis for wanting my business and going above and beyond ...definitely recommend it .

I truly the love the family Environment of the shop Rebecca is a delight and every visit is a pleasure not to mention she helped me sign up for a Mavis card and it has been a life saver with car troubles

I was here from out of town and picked up a nail in my tire. I dropped my car off at Mavis to have the tire fixed. Fast service and they were very friendly and helpful!

David was very helpful, and the service was quick too.

The guys are very nice there. They got me in when I didnt have an appointment. Definitely recommend them.

Awesome experience at this store location. Knowledgeable staff and quick service. Strongly recommend this store location for all your automotive needs.

Thank God they’re open late Thursday nights. Saved me from calling a tow truck

Fast, helpful, and very friendly. I think his name was Lewis but he helped me when I had a nail stuck in my tire- excellent service and again very helpful!

They are all great ..and my bestie work her but off every day..

Had a problem with one of my tire pressure and the guy worked very hard and come to find out my monitor was showing the wrong tire but after awhile he got the nail out of the correct tire and was so friendly. I was very impressedNice work

Quick service. The prices were very reasonable.

I have bought tires for 3 vehicles at this location. Rebecca and her team are absolutely the best in the biz. Great customer service, great prices, and great work. I will be back time and again for tires and service.

Terrible experience-I went to get my tires changed a week ago. Upon pick up, immediately noticed my glove compartment had greasy finger prints all over it, tools that were retrieved were not returned. Upon further inspection, realized the tool box section in the trunk was opened and left open with tools strewn everywhere. The tire hub cap to one of the front wheels also came up missing. At this point, considering filing a police report for theft.

Very good customer service. They were willing to fix my car with urgency. 🙂

Best service I’ve had with a tire store ever, Rebecca was top notch, will continue my business with this tire store

The rude manager Angie needs to step away from her position. It should be given to Chris or Coby, the assistant managers. She does not have people skills. Very argumentative. Argumentative personality: are usually self-absorbed. They often find fault with everything or dont agree with anything you say. Phrases often used are: Youre wrong. No offense, but.An oil changed turned into a bigger issue that she was not agreeing to fix. As a mechanic myself, I saw a shop trying to take advantage of my younger sister. Trying to charge her 250+ for a coil pack and spark plug that costs $60 and $10. And I know where they source the parts. If I was not there to stand up for her, they would have made her pay that full inflated price. At the end, we still paid, because she needed transportation for work. It should have been fixed for free. Any well know dealership would have acknowledge the mistake and fixed it.

Vehicle brought up to the shop for a simple brake job, 6 hours later still not done. I understand high volume. But the vehicle was put on the back burner being that I got a ride and wasn’t waiting in store.

Our contact was Rebecca, shes is very understanding and good at what she does.Id suggest Mavis Tire to anyone, theyre honest as well, didnt just make up something wrong with the car, like a lot of other garages do.Give them a try, ask for Rebecca

Went to Mavis Concord and they took care of my tire issue in a snap.

Order 4 Falken tires from Mavis with the best price compare to Discount Tires and NTB. Schedule and install was quick and easy. Awesome customer service.

I am very Happy with Mavis Tires They are Very Nice and Helpful. My Tire was flat I called them and they took me in Right away and I didnt have an Appointment. I am Pleased

This place is my new go-to for tires and I’ll be coming back when I need an oil change! You can’t beat these folks on price and the folks who work here are great. I came in shortly before closing with a flat (ran over a nail) and they had it fixed in no time for just $20. I had previously gotten a full set of tires with an alignment here for under $400. I had called around several places and Mavis beat the rest by over $100. They will also price match if you (somehow) find a lower price elsewhere!

Awesome service from great people!!

I had a great experience here! The girls up front were very helpful and kind. The lobby was very clean and the all-around environment was very friendly. Would recommend to anyone!

Went here for a brake job on my car. Didnt have to wait too long.

...I was able to schedule an appointment on Friday and they took care of both of my vehicles! I was in and out oil changes and tire rotation.. everyone was wearing masks and thats a big relief.. thanks again guys.

Dave was fantastic!! Fast Service, very friendly people.