I do not recommend the service section of this dealership. I showed up on time for my oil change appointment at 11am. I dropped off the car and had to run an errand. Around 2:30 I called Nicole to check if the oil change was done. She did not pick the phone so I left her a message. Half an hour later, I called again and she answered this time. She said that there are two cars ahead of my car and did not apologize about the delay. She did not care and was very rude. When I told her than I have an appointment at 5 pm, she said “if you don’t want the service you can come pick up the keys at the front”. I went to the dealership to pick up my car and she was there she did not bother to apologize about the extremely poor customer service she provided.Jeremy called and said he can offer me the free oil change but I thanked him and refused that because customer service is very important for me, I’m not looking for freebies.If you’re looking for good customer service avoid this place.

2 or 3 years ago I would have said 4-5 stars, but there quality changed quite a bit. Depending who you get on the phone you get different answers, and there is more promised than delivered. Unfortunately I have to do my service through them to not loose my warranty, otherwise I would go somewhere else. Sorry. This is how my steering wheel looked when I got the car returned - I almost felt Im inconveniencing them to please clean it before Im leaving... very disappointed!

Went in and got a really great lease deal. Very friendly and got everything done pretty quick. Very happy with our experience.

I mistakenly booked service here (I have a Toyota), and they immediately drove me to my corrected appointment. VERY nice people!

Great service. Extremely helpful, gave me a loaner when my issue was going to take all day and werent pushy about returning it when they finished up early. Vacuumed and washed my car afterward. Only place Ill take my Kia for service in the future.

Worst service ever, dont buy from them ever.. they were super nice before buying the car, post that they are very very bad, car has so many issue and they did not want to do anything about it, they keep saying it passed emissions and inspections and that what they care about.

Purchased my wife’s new van (pre-owned) from Ourisman Chantilly Kia. Overall it was a pleasant experience with the Sales/Finance Manager Daniel Carrico being an important part of my decision.

My visit in April 2021 was the most pleasant car buying experience I ever had. Caroline Condon the Sales Consultant was great, also Gary the Sales Manager and Tyler the Business Manager they worked hard to get me an unbelievable deal!!

Very easy to deal with, safety conscious. Courteous sales staff. Not too much haggling which I hate. Knew what I wanted and got it. They got me thru the process relative fast and even offered to be my own personal Grub Hub so my sons she had to wait outside could get dinner. Good dealership where I didnt feel pressure or like I got screwed on the price. Very happy.

Pls get your fast charger fixed

Very Helpful, patient enough to listen to the customer and friendly.

Great service! In and out at the promised times, and everything on my new Telluride is working fine! Thanks Angelyanne!

Friendly staff. Listen to your criteria. Tried to help. Unfortunately, didnt have what we were looking for in their inventory that day.

My wife had her car repaired & rented car. Everything went better than expected.

Good customer service. But long wait when getting your vehicle serviced. So either have them give you a rental or have someone come with you if you have things to do besides sit for over an hour.

The service here is the best out of three toyota dealerships Ive been to. The staff are friendly, and the manager walks every service customer to their car, to make sure they are fully informed about their car features and happy with Toyota, not only Ourisman! Excellent time waiting for car servicing, as the coffee & donuts are well stocked!;-)

The sales woman was kind of flaky, and dressed very inappropriate and even flirted with my husband in front of my face. Only after a Male employee took over did we feel comfortable.

Excellent customer service

Our Svc Mgr Ali was great. Very professional and personable!

I had the greatest experience Ive ever had buying a car at Ourisman Chantilly Kia. I worked with Darius, Tyler, and Daniel. I have very specific religious beliefs surrounding interest, and Tyler in particular worked very hard to accommodate my beliefs to help me buy the car that I wanted. I believe that, in the end, I left with a great deal at the price point I was looking for while still keeping my principles. Tyler, Darius, and Daniel were helpful and communicative and helpful all the way, and I like my particular circumstance was respected rather than looked at like an annoyance. If youre looking to buy a car, make sure to check out Ourisman Chantilly Kia.

The salesman working with us was nice enough and spent time showing us the vehicles we were interested in but the price was higher than another local dealer. They kept their offer as it was so we walked away. Ultimately we got a better deal for a the same model with better options. Just shop around before you go so you know what the price should be.

Caroline was so helpful, knowledgeable, friendly and patient! I would recommend this place solely on working with her! She is amazing.

Victor in Service was professional, courteous, helpful and didnt talk down to me, which I appreciate. The service desk was busy, but he let me know he would be with me in a moment and went out of his way to answer my questions. Thank you!

I was back for a service appointment, that was part of Toyota Care. They were happy to see me, even though it was a free service. They also did an update for the Bluetooth system. The Service Dept even set my up with a loaner vehicle, even though they only had my vehicle for like four, or five, hours. Awesome place.

Scott handled my request today, everything was smooth sailing and kudos to the mechanics too. Everything was done and Im safely on the road

Excellent customer service. Maintenance was done for the price quoted, and in the time allotted.

Quick, convenient, and friendly service. Helped get me a rental when service was a bit longer than i expected to head back to work.

I received a rejection sticker for a broken fog light yet this dealer did not have the light in stock. They removed a perfectly good inspection sticker before it expired and I had to pay for the inspection, up front. They did offer a loaner for a daily fee! Too bad they could not have ordered the light first and asked me to return for the inspection when the part was available. Not happy.

They tried to help me get a new key fod my ca and made it happen in 30 minutes

Worked with Greg O. On an internet listed used car. He was great, followed up on everything, help me get the car I wanted. Would recommend him at Chantilly Toyota

Great salesperson, Caroline. Very knowledgeable, friendly and helpful. Patient as well.

In for service -- on my way in record time.

1. They deserve a no star rating.2. The service team will make sure you believe it is unsafe for your car to drive and that IT MUST BE FIXED BEFORE RELEASING BACK TO YOU. How idiotic that is.3. WE MUST START A MOVEMEMT TO END CUSTOMER ABUSE.4. Whatever you do, dont take it there!

Outstanding staff

Best Toyota dealership in DMV. Both sales and finance departments are great! This is the 3 Toyota I have bought from there by and when its time I will be back...loyal customer for life!

Sales manager Ali Alkadi was amazing in knowing and understanding me and my needs and coordinate with our sales man and give you the deal that you can’t refuse, please working with you

Great People

Best customer service I ever experienced from a dealership.

Not too pushy, got to test drive. No harassing calls the next day

Very nice people they do all the paperwork faster and always try to given you a good price.

Good work. Theres ALWAYS an upsell, however... 😐

Decent staff. Service advisors are technically knowledgeable at least on my Toyota highlander. Rental facility and loaner available in house. Lounge has charging ports for phones. Wifi available.

Zach did an outstanding job getting me just what I wanted. I will recommend him and ourisman to everyone who is looking for something new and dependable.

Great service from experienced professionals

Pleased with experience but asked 2 have car washed. Asked before pick up if washed, was told yes. It was not washed. Had not gone thru carwash myself because of recall problem. A small problem but disappointing.

Just because they were having a brake special going on, they wanted me to replace my brakes. I had my inspection cleare d and the technician who cleared it said that my brakes are perfect.

A decent place to shop for a car not so much for pickups.

Service department 10++++ great customer service. Friendly people. Thanks for your help!

Ive been a customer for close to eight years. Honest people.

Best car buying experience ever.

The service reps took care of me rather well

Not good for service. Bad experience.

Top notch quality group of dealers

Great, honest, helpful people. Ask for and go with Scott as your service advisor!

Amazing Place, always willing to help!

Service Dept has great customer service!

They have kept my Toyota in top running shape for the past 14 years and 230,000 miles.

Very good car maintenance service

My service advisor Scott is great.

Fast and reliable service.

Great customer service!! Thank you Gary!!!

Good Experience Leasing Here.

Great service as usual.

Awesome customer service

Expensive but really good work.

Really wouldnt get your car here if you can help it. This place is the epitome of sleazy dealership. Expect to jump through hoops getting a car.

Good friendly service

Great improvements to the waiting area!!!

People are helpful, i love the place.

Excellent customer service!!!

Good service.

Waiting area is nice

The BEST

Good customer services

They are so helpful

Its likely u get cheated so buckle up for your prices

Very good.

Great service.

Great service department

Good customers service

Good cars collection

Zip hbi g

Great service!

Went looking for a used car.

Typical cardealer

Nice services

Be careful

NICE

Great service

No good

Awesome

Good

Great

Kia Motors dealers were very friendly. Due to the lack of vehicle supply, the price rose by 10,000 dollars, so we decided to wait to purchase Kia Tellaruid

Good attention but they need to pay more attention to the guarantees

Good ^^. I picked a new car with good price and friendly service. I am so grateful to you personally that you are the one dealer who has trouble adjusting the price ....

Good Good