I had the benefit of observing the Jim Ellis product review competition held October 27th. Courtland Howard from the Audi Atlanta store delivered the smoothest most convincing presentation of the contestants. As a client you will want to seek her out to feel engaged and part of the purchasing experience. Her dialog brought me along with her on a journey and her explanation highlighted points with amazing clarity.

So i took my car to get service that is when i was met by a service representative by the name Jonathan. I would never forget the great service he provided me. To the point i still remember his name. He help with everything i needed even gave me pointers on what i might need in the future. He provided me more information than any other dealership i ever went to. I just want to say thank you Jonathan i will see you soon go tom brady.

Before now, I loved Jim Ellis. In my time of need they let me down though. My car was totaled and I needed a document to close out my gap coverage. I called a number of times for this information to be completed but to no avail. Now the reason for gap coverage is cover what the insurance does not so I can move on to my next vehicle. The accident happened in May 2021. It is now October and I still have not heard back from Jim Ellis Hyundai about my contract being closed out. I had to pay over a $1000 to pay off my totaled car account plus my normal payment on my current vehicle. Well then, what is the purpose of gap coverage if I still have to cover it!?? Jim Ellis had the nerve to tell me that it could take up to 12 weeks to close out my paperwork!! What the heck is ANYONE there doing during the other 11 weeks??? Heck, ILL come do it!! Its been 20 weeks and I have not heard from them. I certainly will not be back. They cant get a simple bit of needed information together.

My daughter Zakkiyya Goff drove off with a brand new car. She Loves it 🤩

Absolutely the worst business I have ever attempted to contact. My wifes 5 month old Volkswagen ID4 had problems over the weekend. Took it in - two weeks till they can look at it. Called management and finally Mr Ellis office for help. Phone rang 40 some rings then disconnected. Went back to the operator received no assistance - was connected to an internet sales manager. If you want pure frustration, this is the place to call. Results - nothing, brickwall and total frustration call Jim Ellis Automotive Group.

Thank you Mike for fitting me in today(the 2020 Passat.).As always the service was great. Thanks again

Ask for Lawrence Pardy he will take care of you no worries.

The worst service ever and I felt pressured to pay $1772 just to replace alternator on my 2015 Audi Q7 Ron wasn’t friendly enough to explain why I was actually charged that much money after keeping my car for a week. And Ron took advantage of my situation the fact that I was on my vacation and didn’t have a second choice but to do it. Footnote $961 just a labor. Why disrespecting our men and women who are giving their lives for our freedom? so I am not a military personal and that discount should not apply to me thank but no thanks.

Ive always dreaded going to car dealerships and sales people. I just left Jim Ellis Audi in Marietta and I have to admit that Vince Fabre is amazing!! He was upfront and honest and worked to get me the best deal. I was so pleased with my decision to purchase from Jim Ellis today. This had to be the most relaxed and calm car buying experience that I have ever had. Vince and the staff made my experience feel effortless. I felt like I was meeting up with old friends. I would definitely recommend Vince Fabre and Jim Ellis to anyone in the market for a vehicle.

All Jim Ellis staff seem to be very helpful and wonderful. Like they arent just trying to get you to spend money, but more like a friend who works for the company would treat you. I highly recommend Jim Ellis!

Matt is my service advisor. He always treats me well and tells me what I really need and doesnt try to convince me to do service that I dont really need. Great advisor!

Stellar Service, extremely personable and will work with you to get you the car you need

Been going here for 8 years! The Service Dept. Is great. Efficient + friendly. I feel like part of the family. Kudos to, Bruce, my go to Service Rep. who makes me feel like he really cares about me and my automobile!Since I am a senior, all of the above are important to me!

Service was awesome done me and my car right.

***********************ATTENTION***********************************THIS IS THE WORST GENISISE DEALERSHIP IN THE NATION!!!! The HORRIBLE finance Manager ANDY HWANG....I had the not so pleasure of meeting him yesterday and when I say he was rude, condescending, aggressive, disrespectful short, dismissive and unhelpful His tone and line of questioning toward me was totally inappropriate . I have been a government employee for 15 years and WOULD NEVER -EVER refer ANYONE to this dealership for ANTYHING!!!! My experience was the absolute worse, so in my opinion DO NOT BUY from this Dealership if you are a person of color, they do not value your business.

Easiest car buying experience Ive ever been involved in. Dwight and Blake are top-notch

Long story short I dropped my truck off to get a diagnosis and payed 150 dollars. I drove it up there and at the end of the day it was towed back home to me not even starting after I refused to pay 2500 dollars for a timing belt. I belive my truck was purposefully tampered with and Im working on seeing if I can sue these janky con artists. I btrought my vehivle in and got passive agressively extorted and it cost me 150 dollars and my truck. If you get a simple diagnosis I wouldnt get it here.

It was pleasure to work with our sales consultant, Myles Tipley. We didn’t feel rushed and pressured, he was courteous and professional. We are satisfied with our experience at Jim Ellis VW.

Got my Hyundai 2012 parts here after several search at different auto shops. Excellent customer service

The Jim Ellis Automotive Group is the most professional people in the Auto industry! I went to Thornton Hyundai and got the worst service ever matter fact they messed up my automatic transmission Park sensor! All the work that I had performed on my 2013 Hyundai Sonata 2.0 T was covered under factory extended warranty! Mike in service took care of me and I walked out of the dealer with a zero balance due. My car is right and I am one happy customer for life!

I LOVE JIM ELLIS!! Ive been to 3 of there top dealerships and came out happy! They have great staff, great prices, and an amazing selection of cars. I got the chance to sit in a Porsche, 505 hp Alfa Romeo, and two Mazeratis! Ive heard there popular but I know why now! If I need a car and a Jim Ellis is near Im going there first. Jim Ellis you have a great company and I look forward to purchasing vehicles from your dealerships!

As someone in sales, I appreciate the attention to detail here! I worked with Sam and he took care of us and blew all of the dealerships that we had worked with so far OUT OF THE WATER! Dont miss out.

Usually they are very good but this time they dropped the ball. Was told that they had the parts to fix my car. The one key part they did not have is on back order and it is made in Germany. The other thing that didnt quite sit right with me was I was there from 9am till 4:30 pm but wasnt told until after noon that it would be ready around 4. The guy offered a car but I really didnt want to deal with PIB traffic going home and then coming back and going home again.

Felt no pressure and the staff was quick on their feet. The reason I didnt proceed to purchase here was that the model and combination I want is hard to find.Update: bought a car here ad had a great experience.

I bought my F-150 from Sandy Springs Jim Ellis. The internet counselor, Farrah Newar, was very helpful, patient, and followed through and stayed with me throughout the process. I really appreciate the dealership, location, service, and overall friendly experience. I got a good deal with me, and their finance department, Rod Talbert, got me in and out in under an hour. Overall, thank yall. Job well done.

Mark was my new Service Advisor, he was informative and very Professional, Great Job Mark. And of course Ms.Elise is always Amazing and Vladimir. AWESOME STAFF

Great first service on new Trailblazer LS. Reall nice and courteous staff got me in and out quickly. Also performed recalls while i was there.

Friendly service. Straight to the point

Hi Jim, Young Thug, a world famous rapper, mentioned you in a song off of his newest album Slime Language 2 the song is called Ski and your name comes up in the beginning. You should give it a listen, its a great song and Young Thug clearly loves your car dealership.

Year after year, I come to this spot to get my VW maintained. The service staff are top notch, the facilities are comfortable for a wait. Leos been tending to my cars needs for years. Hes transparent, professional, and open to explaining whats due or can wait.One of the nicer things is the media waiting room, which has a large screen and reclining seats while waiting for your car. Its a little worse for wear(controls dont work in some spots), but is still a quiet spot to work comfortably.

Experienced staff, efficient service, friendly and want to please

I live in N.C was visiting my son. My truck broke down and they fixed it quick. Very good service and friendly. I would tell everyone to go there. Thank you so very much.

AWESOME SERVICE. IRVING REYES AR JIM ELLIS BUICK IN CHAMBLEE WAS VERY AWESOME

Best place to buy a car. Ask for Paloma, an amazing sell woman.

Very professional, they sale service before they sale cars. Highly recommend them for your car needs.

Many Happy Thanks to Phil Coleman! Phil was knowledgeable & courteous as I shopped around for my next auto. The process can be annoying but he was straight forward & I drove-out with the right car, & a fair deal. I truly look forward to buying again with my car-guy and friend Phil Coleman at Jim Ellis Auto Group.

Great no pressure sales. Ask for Chuck Alderman. He is my fave!

Chani at the Audi dealership is the G.O.A.T. bought a new car in about 3 hours for a great deal.

Customer service is good can’t complain good social distance policies,

The Audi portion of this group especially service is so poorly managed, seems none of their dealers can manage/handle the volume of service needs. Called 3 and got no return call or responses.

Team was extremely nice. Went in for an oil change and just a look over. Car is definitely more responsive now they even rinsed all the road debris off of the car so she can shine when we leave the lot. Thanks guys!

The service department needs someone JUST to field calls and answer simple questions. The answering service should not be off sight and so far away from the service department. Stop using the excuse of theyre too busy at the service department to answer the phone for simple questions, PLEASE? AND, return calls in a timely manner!!

Found a car we liked and Marco & his sales manager made it fit our budget.

Dropped my car at our scheduled appointment and was not touched in 15 days and was lied to by the service personnel who stated that it was assigned to a technician a week prior its to bad that theres only five stars instead of negative stars to review a business. All I can say is good luck getting repairs done.

Satisfied with the car servicing. Also, they have a great waiting area with recliners. The staff were good too.

Couldnt be more pleased with the professionals at this dealership. That we brought home this little beauty. Go see Rochelle!!!!

Excellent service working with Charles Prayor been great which makes it less frustrating being without transportation and handling all my needs with speedy responses.

Great service! Im a service person, good service makes the difference in every business.

Keny was awesome...

Been getting my car serviced here for a while. I always have a fast and pleasant experience!

Got my recall part replace on my car. Took a big longer than planned. Had my temp checked upon entering and everyone wore masks and maintained social distance. Everyone was very nice.

Very nice friendly environment! I just want to say thanks to all the mechanics and my service advisor Lionel they made Sure the problem with my car was fixed! I recommend this place and the waiting is clean and somebody walk around like every 30 mins to sanitize. I definitely will be coming here for all my repairs!

I wish I could give 6 stars!!Best experience ever!!! Hilda was our salesperson and she was amazing! She worked with us every step of the way to make sure that we got the BEST deal possible! The process was convienient, all the staff were friendly, and they treated us like family!!!!! I will refer everyone I know to this dealership!!!!

Good experience. Ended up buying a Jeep. Ask for Jeff.

Great salesman named Michael Cook. All done painlessly and easily. No BS.

Very tough to work with. Drive south (away from the rich part of town) for better deals and service.

I dunno if I could ever give a dealership 5 stars, but Jim Ellis gives fair prices and friendly service.The typical dealer tactics, such as negotiating payments over price still apply, but it never felt like they were swindling me.I leased a Mazda 3 5-door from them in 2009 and was satisfied.I returned just this past Saturday to buy a 2015 Mazda 3s GT 5-door with 41K miles. It was $16,700 before tax and extended warranties and the paint and body protection, all of which raised the price to $18,280. They offered 4.9% 72-month financing (~$23K if I take that long to pay it off), which wasn’t fantastic, but I intend to play it off in a few months, anyway. They kept insisting that it was better for them to do financing over all cash, even if I paid it all off the first payment. I think they get some kind of kick-back from their bank (Bank of America).Again, I don’t think I got a steal, but a fair deal on a great car with a warranty that covers almost everything for 5 years—the scheduled maintenance alone should make it worth it in that time. I could have shopped around and found a better deal or a car with less mileage, but this was exactly the car I wanted within my budget.

I went for the $69.99 synthetic oil change.Three stars because it was a good deal and my oil was indeed changed.Downside was the wait. Took a couple hours. Went to make a cellular call 25 minutes after arrival and my phone connected to Bluetooth because my car was still running in the drop off area. Wi-Fi is spotty in the waiting area and not conducive to doing work from a laptop while waiting.Staff is friendly and did move my car when I pointed out it had been sitting running for 25 minutes. Free car wash was decent.

Overall I am a big fan of this dealer, in short they carry themselves well and are a pleasure to deal with.The Positive:Salesmen are not pushy at all, a stark contrast to the Toyota dealer across the street. Here at the Mazda dealer they will show you around and answer any questions you can come up with to the best of their ability.The parts/service department is by far one of the best I have experienced. Ive managed on multiple occasions to go in and buy a part for my 1986 RX7, also had it serviced here a few times. The staff is knowledgeable on the old cars, and is able to provide excellent service because of that. Their excellence here must only elude to what they can do with a car made this millennium.The Negative:Parking is limited at best. There are only about 5(?) spaces out front for customers to park in. This is made worse by the fact that they are pretty tight spots that are hard to get in and out of.Staff: 5/5Building and lot: 3/5Average: 4/5

Buying a vehicle can be stressful. Jim Ellis takes that away. Amazing service during and after the sell.

Very solid groupCustomer service is tops

Customer service in the service department is awesome. The waiting area is clean, cool, and nice. The area is open enough to social distance. They are taking precautions for safety of their health and yours. They also offered us a drink today as well. Thanks Jim Ellis!!!!🙂

The Service Advisor Mike Ennis was amazing. He was very professional and helpful. He kept me in the loop while my wifes car was getting some work done. I was able to keep working from the dealership during these crazy times..Great Job Mike!!

I set a appointment to bring my car in for a oil change and a diagnosis on a headlight bulb that was blown. The appointment was set the week before for 9am today. As I dropped my car off, I was told it would not get looked at until late in the day and they close at 7pm. If I wanted to wait all day before my car gets looked at, what is the reason for the 9am appointment I scheduled? And this was just for a oil change and headlight bulb diagnosis.

Very nice staff

Justin is a Top Notch Salesman

While the quality of the vehicle we purchase is exactly what we were looking for, the headaches we experienced to get it have not been worth the troubles! We purchased a vehicle here back in April and this deal is still not complete!!!!! We purchased from out of state and have had the most negative experience possible. Had we been able to find the vehicle closer, we would have ended this deal and moved on to a different dealership. From lack of communication during getting financing in place, issues with shipping of the vehicle, needing to get a brand new hood repainted, missing parts, issues with the title and registration - its been a never ending nightmare! Staff is piss poor about responding to concerns and communicating. The General Manager blatantly ignored phone calls and failed to respond to emails. We have yet to get the vehicles registration complete 3 months later, so the nightmare continues! Extremely frustrating situation and for staff to not care about the customer in a 80K deal is just absurd!

Very great service. They go above and beyond. Zoe was excellent. Will def be back

Awesome experience buying a car here. The staff was great and you got to work for the your deal. But at least it was pleasant negotiating here not like other dealers. Ask for Chuck what a great guy.

Clean inside and out, very polite staff.

Kia in the parts department was an ABSOLUTE delight!!!

Facility is clean and strict relevant to Hygiene for Covid 19. The service is timely

Theyre always courteous and if they have what you need and even the wait time is not long for your parts or service really enjoyed coming here have done so several times for parts and service really great Its worth it

I love this dealership. The sales are very relaxed and seek to understand what I want in a ride. I have walked in before without appointment and they are always pleased to assist.If you want an Audi or a car, come to Jim Ellis for sure

We brought a car in for service, and discovered that some of the services were more expensive (60% more) than other places. The atmosphere however upholds an upscale get what you pay for vibe.I just feel as though I should be able to get all the information from one counter. The service rep would say and point to the counter across the beautifully paved five star feel driveway and say you have to ask them. I wanted to pick up his phone and call over to show him how upscale expensive service is done.

After purchasing a fully electric (and way overly priced) Chevy Bolt from this dealership, it hasn’t been a month yet but getting awfully close, they tell us today that they NEVER processed our new license plate and, if it wasn’t because we keep calling asking for it, we would have waited who knows how long to get it...on our own! How incredibly INEPT can people be, I have to wonder? Cast of characters: First we met Don. A manager. Now this man is the only reason why we ended up buying this car and overspending the way we did. Don is a true salesman! I take my hat off for him. Extremely nice, diligent, knowledgeable and funny. He’s a tru pro! The rest... Don gave the sale to a certain Jeovanni. A Mexican with this name should already raise eyebrows. And yes, I can and will write this as I too am from South America, born and raised, and know my people very well! I am posting this publicly because I don’t care if anyone feels “insulted” if I call a Mexican a Mexican! Call me Venezuelan. I’m quite fine with that..! Moving on, perhaps he should start by knowing how to spell an Italian name (Giovanni) before destroying it like that. Regardless, this name distortion is an indication of what follows from this guy. Even when Don generously “gave” this Jeovanni character this sale, he didn’t make any efforts to make the rest of the experience perfect for us. You could tell he is the type that tries as little as possible and does what he can to get away with not much effort in life. How he has stayed working in this dealership for as long as his name plate indicates, is a mystery to me! Financing did everything they could to hold our documents at the dealership so their bank would get first hands on our financing. No matter how many times a day we called asking for the documents to give to our bank, they avoided our calls, never replied, and flat out did all they could to make it very hard for us to finance outside the dealers banks. We finally did finance outside after running all over town for days and days. Next came the new license plate! It’s almost been a whole month! Calls and calls to Jeovanni and all he ever said is that the guy is not at his desk! Really? Well stand at the desk until the “guy” shows up and get our darn license plate processed for God’s sakes! Today, due to yet another call from us, this genius of Jeovanni tells us that because of “a problem” (never explained what problem) they just didn’t do anything to get our license plate processed and they sent us a check in the mail that we will get today! So, that means you knew about this for days and you didn’t even bother calling us to let us know?!!! What kind of an incompetent moron are you?! I’m sorry. I just have zero patience for this nonsense! If I behave like this at my job just once, I’ll get fired immediately. No doubt! I am done with this place. Just done. Listen here: I just got into a $42,000 electric vehicle at your darn dealership and this is the kind of “CUSTOMER SERVICE “ I get from you? Nope. Look around you: Tons and tons of other dealerships to pick from. Sad. Very sad. Customers deserve a lot more. This is beyond unacceptable! I originally left a pretty nice review at Jim Ellis’ site, since they kept requesting one, but frankly they don’t deserve it. Except for Don. Now he is top #1 and we are very thankful for his efforts to help us in so many ways. The rest of you...

Quick service,friendly,fast staff!

Great service. They are following CDCs recommendations to keep safer environments for employees and customers. The service was fast and efficient.

I thought my engine was gone due to the symptoms the car was experiencing like the recall stated. I was depressed but Jim Ellis got me right. A.G. is the best. He was helping me every step of the way.

After another dealership left me hanging, they were able to fit me in during a busy morning and still gave me a free thorough wash. Great job!

Not very well stocked for pre-owned vehicles

Ive bought 3 cars here now. Have an 11 year relationship with sales and service here on the Hyundai lot as well as the Audi folks (though havent purchased an Audi... yet). Certain that all of the Jim Ellis family of dealers are great. Highly recommend.

Favorite car dealership. We got our cars from here and don’t plan on stopping. It’s the place to go when you need a car. Amazing service and they do try to help you as much as they can. So you can leave going him happy. All the times we visit, we thought we weren’t going to leave with a car but every time we visit. A car was added to the family.

The shop and waiting area are pretty nice. Cars and maintenance are too expensive. Prices compared to Europe are about 40% higher. Getting a free loaner does not compensate for that extra cost. Sales department is pretty pushy when they know that you want to buy a new car. Trade in prices are way too low as well. I understand that they need to make money but if you see how much they give for an old vehicle and what sell it for... they want to make a little too much profit on you. All and all a good service but everything else need to improve for customers!

Still the best in all years I have been buying cars. I always take my cars back to dealerships fir service no matter what and their service department is the best. But nore important Jim Ellis and family are totally involved in all their dealerships and available to their customers!! A huge plus when you purchase a car!! Never buy a car if you cant have access to the owners, you will be surprise how important that is to you in more ways than one!! Encourage you to check out his dealerships before you purchase a car any where else!! I will always come back to Atlanta to Jim Ellis for my car purchases no matter where I live!! Thats how happy I am with them!!!

Really really awesome experience theyre very well staffed theyre taking temperature before you enter they have a mask if you need one the service is excellent excellent service and quick

These guys have always taken good care of me. Im in and out quick, and my car always comes out clean and freshly serviced.

I downgraded my rating because after coming in and having a good experience, test driving a car I left and called him a couple days later to confirm it was still there told him I was coming in from Woodstock to purchase it salesman said he would get it ready to go so I drive almost an hour to get there and find out they sold it to someone else and didnt bother to call me or let me know someone else was even looking at it.

Dont come here. 3rd time pulling in on less than a month

Great place for service customer service is unbelievable always sevice with a smile. Very special Thanks to Rafael Mateo for being an awesome service advisor would highly recommend him if you need an service advisor at JimEllis Mazda...

The service department here is top notch. Never had to wait to talk with someone when I first walk in. The staff is kind and courteous and the lobby/waiting area is clean. Ive yet to have a bad experience with service department and I hope they continue to keep up the great work.

Great First Experience! The entire team/staff were most helpful, knowledgeable and polite. We would definitely do business again with Jim Ellis and recommend others.

A long story.... SAM A (finance). and Cody (Saleman) are the only reason I even gave a 2 star rating!!

From the day 01,staff of Jim Ellis Mcdonough gave me priority for me and for my truck.Great service,kind and sincere on their business.Thank you and May God Bless.

This was one of the very best experiences that I have had buying anything. Called in got Nate Harvey, he did everything I asked, we talked and text. He did an exceptional job! John in Finance was equally (brilliant)As they say in England. No wonder the dealership is in the top 10 in the nation.

Quality automotive care, and prompt and attentive customer care.

Salesman Darrow was very educated on electric cars they have in stock. A lot better than GM dealers

The service team here is excellent. There work is great but the thing that sets them apart is the communication skills. I never felt like I was going to over pay for anything and they stayed in contact with me via text.

Wonderful experience! I just went in to look at a car there, and Reggie Stagmaier was super professional, and not pushy at all. Spoke to the manager there as well, and he was just as friendly. Id recommend these guys!

Busy area, but tons of vehicles.