I would like to give a special shout out to Millo (sales) and Carl (finance) for making this a smooth process for me.We visited this location yesterday to look at some vehicles in person. Unfortunately due to the chip shortage the ones I liked did not have sunroofs. Mills searched around to see what they had and ended up finding a vehicle that had not been listed yet because they had just received it and it was being inspected. He took us over to see it and worked hard to make sure we left with this vehicle. He is not your typical sales man and was not overbearing during this process.Carl made the signing part simple and went over everything thoroughly with us. And allowed us to take our time in selecting the extra options we wanted without rushing us.This process was more than a sale to both of them and I really appreciate it.Not only were these two great but the entire staff overall were so polite. I loved all the congrats once I finished signing.I definitely would come back and do business with the Jim Ellis Volkswagen family again!

Thank you Deni Hodzic, for made this experience the best. Thanks for answering all my questions and concerns. Everything was so quickly and smooth. In love with my car.

Hands down the best experience I’ve ever had buying a car. I ended up meeting Jessica who is an overall incredible person through and through.Buying a car can be intimidating and nerve racking and Jess(I call her Jess now because we’re best friends) made me feel safe and seen during the entire process. Thank you for your heart Jess and for coming along side my family and I as we embark on this new journey. We LOVE you!!!

Myles was great. Very knowledgeable and provided great customer service. The most enjoyable car buying experience ever. Thanks again, Myles!

Milo was an amazing sales consultant who listened to our needs and patiently and skillfully guided us through the buying process. Not only the buying process, but also the aftercare was handled so good. We brought back the car in after a few weeks with a couple of minor issues we discovered after the sale and Milo, together with Lionel in service, went above and beyond to make sure we were 100% happy. And we are!

Thanks to Rich Kemp for being a huge help in finding my dream car and making the process as smooth as can be! Definitely would recommend Jim Ellis VW and Rich to anyone looking for a car!

I just want to give a huge s/o to everyone’s favorite car salesman “Rich.” I personally want to say thank you for your service and everything that you did to ensure that I was happy and satisfied with my vehicle purchase even after I left the dealership. Also, thanking everyone else at the dealership who assisted Rich and contacted me to get an update on how I was enjoying my new ride. New car smells make you feel brand new. I love my car and the service that I received starting at the parking lot at Jim Ellis Volkswagen of Chamblee. If you’re in need of a new car head over to Jim Ellie Volkswagen of Chamblee and ask for Rich.

Jessica was absolutely amazing! I located my vehicle on autotrader and purchased it from out of state sight unseen. She walked me through the entire process and was very knowledgeable.

Had a phenomenal experience with Alex at Jim Ellis Volkswagen. I highly recommend. We had our 3 kids with us and had already been to one dealer. He was so friendly, transparent and open. We could tell he was genuine and knew what he was talking about. Usually we have all of the guards up when going to a dealer but he actually made the process pleasant and painless as well as we are in absolute love with our certified pre-owned Tiguan. I highly recommend this family owned dealership if you are tired of the standard awful dealer buying process.

Excellent customer service. Hussein especially went above and beyond to make me feel heard and did everything to help me. Answered all my questions patiently and was a huge help finding a new car to lease. All the staff, including Rich, were very friendly and accommodating. Ill be a happy return customer.

Very poor service. I towed my 08 GTI there because it wouldn’t start. It took several days to get in contact with Scott in service. It only happened when I reached out to him over and over after those first few days. After initial contact and me telling him the things I needed them to look into he was still. Dry difficult to get in contact with and it only happened because I reached out over and over. In the end, they had the car for 6 business days, didn’t diagnose the car not staring and didn’t look into my sunroof issue. When I picked it up, I asked if it started right away. The service person who brought me the car said yes. The first time I tried to start the car after getting it back it wouldn’t start. Won’t be back ever.

We had the pleasure of working with Mr. Rich Kemp to find a vehicle. We came in with an idea of which cars we were looking for and Mr. Rich made sure I was able to leave with the one I wanted. If you’re looking to buy a car, make sure you ask for Mr. Rich!

I bought several cars from Deni before and when I found out he was at Jim Ellis I came to talk to him about the ID.4 because I want to go electric. He was able to reserve the right color combo ID.4 Pro S Gradient for me pretty fast and I came and finalized the purchase. I’m super happy with my car and highly recommend Deni and Jim Ellis.

I had a great experience with Deni when buying my first car! He was super helpful and fun to talk to during the whole process, even after I brought my car home. I now have a car suited perfectly for me. Thank you so much Deni, you’re the best!

Torre assisted us in choosing our perfect car for our family needs. Torre treated us like family and took the time to explain every feature and showed us how they all worked. There was no pressure to buy. The entire time we were at the dealership, Torre gave us 100% of his attention even though we were just looking. Everyone in the showroom was above professional and welcoming. We left the dealership with the car we wanted, in the color we wanted and we felt like we purchased from a friend instead of a salesman. Thank you Torre…

I purchased new Tiguan and Jimmy Yim helped and handled entire process.He was very knowledgeable for cars and also purchasing process was very efficient and transparent. I would definitely recommend Jimmy to my friends.

For anyone looking for a vehicle I would recommend going to sales rep Deni Hodzic. Super cool guy who helped me get into a car on my own terms and was honest every step of the way. I will be recommending this dealership, and specifically Deni, to friends and family who are interested in acquiring a new car in the future. Keep up the good work over there at Volkswagen!

I purchased a 2015 VW Tiguan as an additional vehicle for my family, and worked with Deni Hodzic - Sales Consultant. Not only was the vehicle in great condition, Deni was very thorough and a pleasure to work with during the process. We are very pleased.

Outstanding customer service from Mr Deni Hodzic. Took his time to show me bunch of cars and explain me all the process involved in buying a car. Very professional and patient. 5 stars service! Highly recommended!

I had a great experience at Jim Ellis yesterday. The entire staff were absolutely great especially Deni. Whenever you decide to go by a new VW go to Jim Ellis at Peachtree Industrial and ask for Deni. He was very helpful and knowledgeable about every car. Plus if you have any questions once you leave their lot Deni will answer his phone anytime to answer any question you may have. Thanks for everything Jim Ellis staff and thank you for all your help Deni! I am very happy with my purchase.

Warning! I came to get my car serviced but they had to order a part the total price was $811 I paid $193 upfront but I had to take my car home until the part came in I was told Monday or Tuesday (4-5days)9 days later my part came in (tues)I had my car towed the next morning no Communication or updates on when my car will be ready or even started until 530 that evening long story short I end up having to call every day until Friday when finally my car was ready they sent me a invoice for the remaining balance which was over $700 my advisor Dijonay aka Dee refused to adjust My remaining balance using my previous payment and hung up the phone but did correct her error and sent a different invoice with correct remaining balance so unprofessional my experience here was not what I expected at a dealership I came here just knowing I would spend more but I thought the service and treatment would reflect why the charge so much. This was my first time here and it was HORRIBLE!!! I do think most of the problems stemmed from my advisor Dijanay aka Dee not being knowledgeable of her job or possibly not trained properly her customer service skills was lacking she left me with overall bad experience for new customers like me and even old

I don’t usually leave reviews but I wanted to for this place. Listen, we all know how sketchy it can feel trying to deal with random service departments and mechanics. Jim Ellis service department has only ever been upfront and honest with me about my Volkswagen. I’m having a hard time getting a hold of them right now, but I can’t rate them anything other than 5/5 stars. They are kind, honest, quick, and modest with their pricing. This is a good place. I can really tel that they’re always doing their best to give me the best service they can. I thought they were trying to swindle me out of a few hundred dollars by telling me my tires had “dry cracking” and needed to be replaced. I didn’t get them replaced on their recommendation because I didn’t see any cracking myself. Then I was on the highway and one of my tires popped! When I called triple A they showed me the dry cracking on the inward side of the tire! It goes to show that they took the time to inspect my car thoroughly. Next time I’ll believe them when they tell me there’s an issue! Good honest people work here.

My experience purchasing a car from Jim Ellis Volkswagen Atlanta was excellent. I worked with Jimmy Yim through the entire purchase. He was very knowledgeable about the car I was buying. I would definitely recommend Jimmy. Not only did we get a great deal, he was very easy to work with and made the process simple and fast.

This was the best experience Ive had in buying a car. Ive been looking for a volkswagon atlas for 2mnths. No longer looking due to Rich Kemp. Rich was pleasant, patient and very knowledgeable. He was able to get me the best deal possible and he got more for my trade in. If you want to buya vehicle please ask for Rich u will be very satisfied.

I bought a Volkswagen Atlas, Deni Hodzic was very professional and helpful! I highly recommend him for your car purchasing needs!

Rich and Isaac were great. They were both personable and professional. I was able to get a replacement for my totaled car. I felt welcomed and like they were willing to help. Thank you so much to both of these great men. I’ll be back again.

We bought a Tiguan from Jessica. Love the car and loved her. We actually found a similar car in Marietta but came back to Jim Ellis because we just wanted to buy from Jessica. She made buying a car fun!

Jessica is an amazing sells person, I will definitely work with Jessica on my next purchase.

I came in with a complicated out-of-state lease buyout when every other VW kept coming up with excuses not to help me, Jim Ellis VW took me in. Everyone was extremely friendly from the moment I walked in the door to the moment I walked out. A huge shoutout to Zoë, Jessica, and Nelson for helping me with a transaction that they couldve turned me away for. It really shows great character as a dealership and I will be returning for any future new car/service needs. Jim Ellis VW just earned a loyal customer!

We went into Jim Ellis VW to learn more about the Atlas and (knowing the crazy state of the car industry right now) possibly get on a waiting list for future vehicles. After searching through reviews online, we had made our appointment with Zoe and it was the best decision we could have made! She was patient and listened to our needs, she was accommodating and explained the differences in trim levels while searching inventory to give us exposure to as many types as possible. And then we hit the lottery when a new Atlas delivered that day checked all our boxes - We drove off the lot that afternoon with the perfect car. The customer service was amazing from start to finish - We never felt pressured, and the facts were always discussed up front and in full transparency. Very grateful for our experience and we look forward to being customers for years to come.

Michael and the whole team were great. I had a flashing glow plug light come on while driving first thing in the morning. After calling Jim Ellis I was advised to bring the car ASAP to get it checked. The problem is, they were for booked 10 days in advance, but Michael promised at least to take a look at the car and do some diagnostics the same day since this was an emergency and its not advised to drive the car.Later in the afternoon I get a call from Michael. They didnt only firehouse the problem, but they also had the part, installed it, tested it, and it was all ready to go!!Extremely pleased!!

I was out for a ride in Atlanta, my tire broke !! I must thank Mr. Scott Croston !! he helped me! I had the best experience you can have in the service department thanks to him !!! a very professional and friendly person !! I was able to go back to Charleston SC! please let him know that I am very grateful to him once again!

I had a stellar experiencing buying my new ID.4 recently. My salesperson, Deni Hodzic was extremely helpful, knowledgeable and pleasant to work with. He kept me up-to-date via text on the status of my order and the entire process was smooth and efficient. If youre looking for a new VW, I highly recommend giving Deni a call!

The customer service during my out of state online / over the phone experience for the purchase of my 2021 Atlas was awesome! We did pick it up from the dealership and didnt have a trade in. The staff that helped us were all very nice and explained everything plainly to us during the finance process. No pushy sales pitches or pressure, so that was refreshing! Our salesman, Alex, was absolutely the best! I have talked with him on/off for 6mos. He was always so helpful and a pleasure to negotiate with. Highly recommend him and this dealership if your looking for a low stress purchase experience! 😉👍

After discussing a recent incident that involved Deni with sales manager Mike Landin, the situation was resolved and Deni and I continued to work together. Deni is one of the best people I’ve ever worked with on any purchase. He was proactive and pressure free. He listened to what I wanted, and found me the perfect vehicle. I spent months looking elsewhere before finding Deni at Jim Ellis Volkswagen of Chamblee. I could not be happier with my vehicle or the purchase process. ~amber b.

I had an excellent experience thanks to Dilan Gonzalez with the Kelley Blue Book Atlanta team. I went online to get an offer from a dealer to buy my 2016 Chevrolet Camaro SS. I was happy with the offer but skeptical of the process, and fully expected a bait and switch. Dilan explained everything; I was in and out in less than an hour, and it all went exactly as described. Go see Dilan if you want a fast and transparent way to sell your car. I liked this process because it allowed me to skip all the nonsense of trying to sell on FB Marketplace or Craigslist.

I was very happy with the sales experience I had buying a new Taos. The salesman I dealt with was Myles Tipley. He was attentive to what I was looking for in the new car, had a pleasant and calming demeanor, and never tried to pressure me into something other than what I was looking for. I bought my last car, a VW GTI, from Jim Ellis in 2016 and had a great experience that time as well.My only criticism of the experience was that after I’d chosen the vehicle and the price was set, there was a bit of pressure applied when talking to the finance analyst regarding the auto loan about purchasing a number of the extended warranties.

I love to refer business to good, honest organizations, but I could never send even a stranger to this dealership, let alone a friend. Today, my ID.4 is on its 55th day in the service department after mistakes and lies.Im an understanding person, and I get that the parts shortage has much more to do with supply chains than with Jim Ellis. However, I was told to pick up my car after around 30 days, that it was fixed, only to make my way up there and find that one of the safety issues was not addressed, a malfunctioning seat belt. I had to discover it wasnt fixed. they were going to send it off still broken. good news though, The part is in Jacksonville and we can get it very quickly That was a lie too. 25 days later Im still waiting. I have to beg for every update. the front desk ducks my calls. Dont buy from these pirates, and certainly dont trust them to service your car.

Rich Kemp is the best in this dealership! As a first time buyer Rich was extremely welcoming, generous and comprehensive to what I was looking for. I am so glad he was here to help me in this big purchase and also help me find the best and most affordable deal. Definetly go to him!!

Myles was super down to earth and offered me the vehicle I needed. It was such a fun experience learning how to purchase first ever car, and I don’t think anyone could do better than Myles and issac. They don’t try to lure you in with cheap rates that may or may not be viable. Instead they cut to the point and work hard to come close to what you need. I will definitely be back for more cars in the future. Thank you Myles and Jim Ellis Volkswagen!

Our salesman, Rich Kemp is one of the best salesman Ive ever worked with. He is extremely knowledgeable and a very kind man. I would recommend working with him, if you get the chance!

Came in for a car service and ended up trading up to a pre-owned awesome deal! Trence Askew was easy to talk to and made my experience enjoyable during a big purchase. The staff I met were welcoming and communicated clearly to help me during this decision. Would definitely recommend.

I had an excellent experience at Jim Ellis Volkswagen our sales person Jessica was knowledgeable of all the vehicles and made by experience very easy. I bought a 2022 Volkswagen atlas

Rich Kemp the tall dark good looking guy from the Bahamas was so nice to work with, he was so patient with me and accommodating to my situation as well as very positive and kept my spirits up. When you need a car be sure to see Rich at Jim Ellis Volkswagen. I walked out with a 2017 Chevy Malibu for basically a steal will definitely use them and would refer to all my friends!

Came in for an oil change and ECU update on a Saturday — even with an appointment, took them 2+ hours.Left a pretty nasty dent in one of my rims, too, and when I pointed it out to them before leaving, 1) showed me a very grainy picture from the front of the car to claim the rim was dented before and 2) they told me I’d have to come back sometime during the Monday-Friday lunch hour if I wanted them to take a second look (which I haven’t gotten around to doing yet because I live 30 min away and work during the week).All in all a pretty major inconvenience for an oil change, I’ll definitely look for a different dealership for as long as my car is under warranty.

Just bought a VW Jetta at this dealership and Deni was extremely helpful. He answered all my questions with patience since this was my first car purchase. Thank you Deni!

My Wife and I have had some bad experiences in the past buying cars but Phil at Jim Ellis made the process so easy! He worked with us on our trade-in (a 2013 Tiguan) and we feel like we got the absolute best deal possible! Thanks for making this enjoyable, we will absolutely be back and recommend anyone to you guys.

I purchased a car out of state, which is intimidating by nature. Jessica was very transparent and responsive which helped ease my concerns. She was honest and professional. I am grateful for her help.

Zoe was very friendly and helpful. The ID4 is a complicated vehicle and she knew everything about it. Zoe was very responsive and she truly cares about customers. The whole process was seamless and convenient. Our family will only buy from Jim Ellis dealers from now on. Thank you for making car buying such a great experience.

Don’t fall into the trap of believing these good reviews, they plead with those leaving bad reviews to take them down…this happened with us. This is a bait and switch dealership.In my life, I have never dealt with a dealership that solely cares about getting extra dollars from you as much as this one. We purchased a Tiguan last year and have taken the car for repairs more times than we can count (near 10 times in one year). The service department has always been extremely unprofessional by way of not understanding that this is a car YOU sold to us that is currently under “warranty”. After the first few repairs, we were extremely displeased and decided to leave a bad review…they contacted us and pleaded with us to remove it and we did. Yet we feel obligated to let people know that buying a car from this place has been an absolute NIGHTMARE.The last straw was today where that same car we REPEATEDLY have taken for repairs broke down in the state of Alabama. We called this location to see what services were available to have the car towed and they did nothing. Told us to “call them tomorrow”.I would rather walk barefoot for the rest of my life than to trust this place with another vehicle. Buyer be warned.*UPDATE* 7/25:The number they included on their response does not work and we’ve been trying all week. Save yourself the time.

Milo was so helpful. He helped me find the best car! 👌 Thumbs up to Jim Ellis Volkswagen!

Deni, Hussain, Karl and the whole team were lovely and made the whole car purchasing experience super quick and painless! Thank you Jim Ellis Team!

Jessica was amazing! So friendly and direct. Helped us find a great car and took care of everything quickly and efficiently.

My husband and I decided to purchase a new car and called the dealership. Our salesman, Rich, answered the phone and I had a great feeling about him before we even arrived! Once we arrived on-site, a bit later than expected, our prior feelings were confirmed. Rich was professional, kind, patient and knowledgeable.We ended up having to stay well after the dealership closed in order to finalize all of the paperwork with Rich and the finance manager, Isaac. They were both incredibly helpful and insightful. We could not have had a better experience and we LOVE our new Atlas. Please go here!

What can I say about Jim Ellis VW, I met with Zoe Ray and she was an absolute pleasure to deal with I was helping my Mom purchase a vehicle for her grandson and she guided us all the way through the process she is a great sales person and has a friendly personality and is very knowledgeable send all your people to her.

Had a terrific experience buying a car at Jim Ellis VW. Deni Hodzic helped make sure the process was quick, efficient with none of the typical back and forth buyers dread when visiting a dealership. Very happy with my purchase and would highly recommend.

I bought a CPO from them in 2016. This year I decided to buy a brand new car through them again. I worked with Hussein and Karl on my new purchase. They were both AMAZING! I now live in a different state but Ive had such good customer service every time Ive worked with them. Everything was very seamless and they made it very easy to purchase my cars. I would definitely recommend purchasing a VW through Jim Ellis.

I had a great experience with Jim Ellis Volkswagen of Chamblee! Every employee was terrific, patient, and gave me such amazing customer service. I felt taken care of and all my questions were answered. I would recommend them to anyone who is in the search for a new car! Specifically Rebeca, Marco, and Karl were all superb! If I could give them 10 stars I would. Thank you for making my car buying experience wonderful!

Phil was absolutely the best when my husband and I were purchasing a Volkswagen Tiguan. He helped us find the perfect car for the right price. His customer service went above and beyond. He even helped with all 3 of our kids when we were signing the papers!! He continues to check in and make sure we are happy with our purchase. We highly recommend Volkswagen at Chamblee and go see Phil!

Very friendly and welcoming staff. Was helped by Millo to purchase a new car. From finding the vehicle, test driving, trading in and purchase, it was all done very smoothly and with minimal headaches. If I had to shop for a car again I would definitely return to be helped by Millo and the Jim Ellis VW of Chamblee staff.

If you’re looking for your next vehicle go and see Rich at Jim Ellis Volkswagen! You will not be disappointed. He makes sure to get you into the right car! Very satisfied with him and everyone there!

Had a great time buying from Torre. He was great to work with, without being pushy or aggressive. It made the process a pleasure and we are delighted with our CPO Tiguan.

Terence was the best help!!! All my wishes were perfectly executed.

We came to Jim Ellis looking for a Volkswagen for our growing family and had the pleasure of working with Justin. Justin was so wonderful to work with and made the whole process of buying a car easy and fun! We are so thankful for Justin and his amazing customer service he provided. We highly recommend Jim Ellis Volkswagen and Justin Bagby as your sales consultant!!

Im frustrated as I called in to test drive an electric Golf and they dont have any for test drive. Not promising for a company trying to shift to all electric. Guess Ill see if BMW dealership has the i3 or go to Tesla where you know they will have electric cars.

Zoe is the most professional and thorough sales consultant Ive ever worked with! As a General Manager myself, I completely understand the value of great customer service and she is definitely top of the line! Go see her and her only! She will work with you, she will fight for you, and she will get it done! Shes also very fun to work with. My son and I both caught a vehicle from her! 👍

Excellent service. Marco is awesome. He answered every single question we had, managed to hunt down the exact Atlas I wanted, and he was even great with my kiddos!

Just bought a car from there and had such a great and easy experience. Jessica helped us out from the beginning and was absolutely fantastic!

Rich Kemp is awesome. I just wanted to stop in and test drive a special offer. I told Rich what I was looking for and needless to say, that night I was in a brand new Volkswagen. Rich puts the “S” in customer service. Jim Ellis is very fortunate to have him on the sales team.Sean S.

Excellent services from Rich and Issac. Highly recommend them both of you are looking for your dream car!

We recently moved to Atlanta and were looking for a VW Atlas. As soon as we arrived at Jim Ellis Volkswagen we were greeted by Trence, one of the salesmen at Jim Ellis VW. Trence immediately welcomed us and showed us what he had in stock. After viewing multiple models, being patient with us, answering all of our questions, and test driving he helped us find the right model and trim we were looking for. Trence and his team helped us get the financing we were looking for and made the car buying experience as enjoyable as possible. Would highly recommend working with Trence and his team for any of your VW needs.

Zoe is amazing to work with! We will definitely be buying our next VW with her.

This was the best car buying experience Ive had! Alex truly made this a smooth process from trading in my car to driving off the lot in my new car, which I absolutely love! If youre looking for a new car come to this dealership, they treat you like family.

I just purchased a 2021 Atlas this week and the entire process could not have been easier. Jim Ellis not only beat the other offers but made buying from out of state very easy by handling all the paperwork and registration. Im so glad they had the color combo and options I was looking for.... SEL White/Black 4motion w/bucket seats. :)

2 weeks ago I had the pleasure of working with Jessica Atkins. She is very informative, kind, and helpful. She made sure my first experience purchasing a car went smoothly. Even after purchasing my car, she scheduling detailing and helped we figure out the other car functions. It was a great experience. Thank you Jessica!

Recently had the pleasure of working with Deni H to purchase a preowned Passat. His service was great, the process was quick and easy.

Jim Ellis VW and Zoe Ray helped me out in a pinch when my 2014 Tiguan said no more. With an unexpected need to purchase a new car, Zoe spent lots of time with my husband and I to help us find a car we loved. We decided to move away from VW to a Jeep and Zoe was still 100% engaged and just exciting for our new purchase. We are clients for life of both Zoe and Jim Ellis.

I LOVE my new car - 2021 Tiguen R Line! This is my third Volkswagon and first time buying instead of leasing. Jessica A, made the process so easy! She was there to answer all of my questions and stayed in communication with me throughout it all. VDUBs for life! 10/10 experience

The process of buying a car was so easy and seamless. Marco really helped us get a good deal and great car!

Wonderful experience dealing with Jessica Atkins. My car was purchased through my company so Jessica had additional levels of communication to deal with in addition to just helping me find the right car. She was extremely responsive to all parties throughout the process. After the sale was complete, she took extra time with me to ensure I understood all the features/options on the car I had purchased before leaving the lot. Would strongly recommend her as a representative of Jim Ellis Volkswagen/Chamblee when looking for a new vehicle.

HelloNot long ago, Volkswagen purchased a new 20-year Passat R line with finance.Since August, my existing car broke down, so I was thinking about buying it, but I heard that there is a Korean dealer in Atlanta because I like Volkswagen, so we talked about it and thought about buying it.My grandfather passed away from late September to October, so I went to Korea in a hurry, but as I was re-entering Atlanta from Korea on Saturday, the 10th, I visited by Atlanta Volkswagen dealership to buy a car.I was told to write the contract first because the car I liked on the Internet was not stocked yet, so I test-drive the car with the same color option trim and bought it at the end of 5 hours and came back to Montgomery, Alabama.I had too much luggage.I came back home feeling complacent because I needed to adjust to the time difference and because I was in such a hurry to leave the company for a long time, and because I was in a test drive. When I arrived at home and I checked the exterior and interior of the car, and found that the car was not able to be restored with black marks and A-pillar scratch trunk hinges.Ive been commuting to and from work, so the tire balance and wheel alignment didnt fit at all. When I told the dealer these facts because the rear parking aid (alarm) or the front vehicle operation brake (automatic deceleration) does not work properly and the wind noise or road noise is so severe if it exceeds 50 miles per hour, he was lucky in two hours, so he finished the inspection quickly and he said the Passat car was perfect . When I will come to Atlanta, he said hed test-drive with me.Whats more disgusting is that its my first time buying a new car, so I didnt know the other options (accessories), so I thought it was the original condition that my car had no tints and leather protectors. So I asked the dealer how much tint it was and he said 399 dollars. Yeah, well, I thought that its a new car, so I had to invest.But when I got home, I looked at the contract and found out that it should have basic tanning and leather seat protection.When I called the dealer, he said he was mistaken. He said he would do it when I will come up to Atlanta because of a car problem and tinting.I am so angry now and I think that I have no eye for people, not because of the Korean sentiment but because of the fact that there are a lot of discounts when purchasing cars in the U.S. since it is the end of the year with Corona.Im glad Im working in the quality department in the car manufacturing industry and my coworkers are familiar with cars.I almost fell for it thinking that I had a bad luck with the carIve written down all these facts, but can I get a refund or a car exchange if I tell Volkswagen headquarters about my claim or complaint? I feel so bad and I feel bad and annoyed when I ride a new car every day.Help me.The trim in the rear seat’s door does not fit at all and there are too many sealers in the drivers compartment. Obviously, this car has not been inspected properly or is a defective vehicle.시차적응도 필요하고 회사를 장기적으로 비웠다는 너무나 급한 마음과 어차피 시승도 했다는 마음에 색깔만 다른차량이라고 안일한 생각하며 집에돌아오고 외관 및 내관을 검사해보니 차량시트에 검은자국 및 A필라쪽 스크래치 트렁크 힌지쏠림 및 원상복구가 안되는 차량이더라구요.추후 회사 출퇴근을 하다보니 타이어밸런스나 휠얼라인먼트가 아예 안맞더라구요. 후방주차보조(알람)나 주행 시 전방차량능동브레이크(자동감속)도 제대로 작동이 안되고 시속50마일이 넘으면 풍절음이나 노면음이 너무나 심해서 딜러한테 이러한 사실들을 말했더니 본인은 2시간안에 운이좋아서 검사도 빨리끝내고 파사트차량이 원래 소음이 심하다. 한번 애틀랜타 올때 점검시승해주겠다라고만 하고 아무렇지 않아 하더라구요.더 괘씸한건 제가 신차구입이 처음이라 차량기타옵션(액세서리)를 잘 몰라서 제차에 선팅과 가죽보호제가 안발라져 있는 상태가 원래 그런줄 알았습니다. 그래서 딜러한테 썬팅이 얼마냐 물어보니 399달러라고 하더라구요. 저는 그래 신차니까 투자해야지 했습니다하지만 집에 와서 계약서를 보니기본썬팅과 가죽시트보호제가 되어있어야 하더라구요.딜러에게 전화를 하니 자기도 착각이 있었다 착오가 있었다는 둥 차량문제랑 썬팅때문에 애틀랜타 올라오면 한번 해주겠다라고 사과 한마디 없이 능청스럽게 넘어가더라구요.지금도 너무 화가나고 미국이 코로나와 연말이라 대부분 차량구매 시 할인이 많은데 괜한 한국인 정때문에 차량뽑기가 잘못됐다가 아니라 내가 사람보는눈이 없구나라고 생각이 듭니다..제가 자동차제조업계에서 품질부서에서 일을 하고 주변직장동료들이 자동차에 빠삭해서 다행이지아무것도 모르고 뽑기운이 나빴구나 생각하며 어물쩡 넘어갈 뻔 했네요...이런 사실들은 가감없이 적었는데 클레임이나 컴플레인을 폭스바겐 본사에 말을 하면 환불이나 차량교환이라도 받을 수 있나요?? 기분이 너무 더럽고 하루하루 신차타는 기분이 안나고 짜증만 납니다..

I worked with Deni to lease a 2022 Volkswagen Taos. Throughout my life Ive worked with many salespeople to buy/ lease vehicles, but by far working with Deni was my best experience. Through the internet I researched the model and trim level I wanted, so at this point I was only interested in shopping the lease price. Let me say, I hate with a passion the whole rigamarole of going into a showroom and being cajoled by the salesperson. The obligatory 30 minute wait as the salesperson has to speak to his manager about the deal would drive me crazy. I called the dealership knowing the car, trim level I wanted - I was then transferred to Deni. We spoke for a bit, then finalized the negotiations via text. Then I visited the showroom to test driver my car. It was the most straight forward car leasing experience Ive ever had. Deni was a person of his word, he promised a certain lease price, which btw was the lowest I was quoted while shopping. Hes not pushy - he didnt try to persuade me to upgrade or up-sale me. There wasnt a 30 minute conversation with his manager. I was out of the showroom with my new car in less than 2 hours. Deni was an honest, straight -shooter salesperson which I very much appreciated.Gary W

Salesman name by Jimmy yim was absolutely amazing!!! I will definitely recommend to my family & friends.Thank you so much!!

Worked with Rich Kemp to get my new Tiguan - what a great experience! Super helpful and easy every step of the way. I’ll definitely be back with Jim Ellis for my car needs!

Rich Kemp was so helpful and easy to work with! Being a first time car buyer, I felt so comfortable with everything. He took his time explaining what I was signing and made sure I understood all of the fine print! 10/10 recommend using Rich in the future!

Met Marco at the dealership. He was friendly and helpful. Communication was easy and he got back to me in a timely manner on all my issues. Thank you for the good service.

Thanks to Deni and Nelson for making this a easy process.

I recently bought a New 2021 Arteon from Jim Ellis VW and the experience was great. I have been in the car business and dread the games that most dealers play. But a Jim Ellis it was an excellent experience. Up front totally transparent and i was treated with respect and integrity. My Sales advisor was Millo a very knowledgeable and polished gentleman who i actually enjoyed having conversation with. It truly did not feel like i was buying a car it was like talking to a friend. Through the process Millo introduced me to Mike his Mgr and we ended up having a conversation for about a half hour about the automobile business. I look forward to going back for service and seeing them again. I can without any doubt say Jim Ellis by far is the best dealership group in the ATL they have practically every brand imaginable. I will only buy my cars from Jim Ellis going forward. Again thank You Millo and Mike for making it such a great experience. I would be remiss if i didn’t mention the new ARTEON I bought in a word “ Its AWESOME “ a hidden gem. Go get yourself one!

Myles. Thanks for the help with my car purchase. You made it nice and easy!

When the engine in our sons Jeep blew, we had to make some decisions on what to do...we came across an ad for this Tundra, but I didnt want to make a rash decision. I emailed Anna in the internet sales department with a few questions, which she promptly responded back. After deciding not to repair the Jeep, I emailed Anna asking if they could get me an out-the-door price as my husband had just undergone shoulder surgery and would not be up for the long drive and the haggling. Anna happen to be out that day, so Christopher in the internet sales dept put me in touch with Phil Coleman who was able to get me a drive-out price that we were good with. We made the hour drive to the dealership where they had the truck waiting for us to test drive. We noticed that a headlight was out, so they quickly went and replaced it and made the buying process quick and worth the trip. Highly recommend!

I had such a wonderful experience at Jim Ellis VW this past weekend. Rich helped us find the perfect vehicle for my husband and I. I am a first time car buyer and felt as ease throughout the process. I would recommend Rich to anyone looking for an easy, relaxed, and fair experience. Thank you Jim Ellis VW and Rich!

Diego helped me with a test drive on a vehicle I’m starting my research on. He was courteous and answered all my questions. Thank you

I went to Jim Ellis to address and issue with a water leak and an airbag indicator light. They cleaned the drain tubes and were unable to fix the passenger airbag as the part is on backorder.However, they also gave me a list of 4 other items that needed to be replaced, which would run me about $3000. I took the car to a different car repair shop I trust and had them look over the concerns. On every item the shop told me the parts were in good working order, or needed only a small fix that would be significantly easier and cheeper. I ended up saving almost $2500 by taking the car elsewhere and can no longer trust this dealership with my car. I cannot recommend this dealership to anyone seeking service!

Fabulous, easy, fast service last weekend! Rich Kemp sold me a beautiful Jeep Rubicon that is now my favorite car ever!! Everyone in the dealership was great.Five stars, would recommend :)

Jessica is absolutely amazing!! Fast, friendly service and helped us with everything we needed, she even drove to our house just to make the process easier!! Highly recommend seeing Jessica anytime, very sweet and always honest!!

Full disclosure: I wasnt able to buy from Jim Ellis because I was in the market for an ID.4 and the inventory is really tight right now. However, I wanted to call out the great sales rep I worked with, Hussien Ahmadu.Hussien took the time to talk me through all sorts of things about electric cars, most of which was new information. He definitely told me about the features and advantages of the ID.4, but he ALSO just educated me in general. Given the inventory situation, he didnt try to put me in a Tiguan or something or use the hard sell on me.I had a great test drive with Hussien as well. I got to put the car through its paces and he did NOT hold on for dear life when I told him I wanted to stop short to test the brakes ... and yeah, we laughed too. Hussien is just a good human -- one of the sales rep out there who defies that shady car guy reputation. If I wasnt under a little pressure to deal with my own car, I would have waited to buy from Hussien, for sure.Last thing, I know positive reviews sometimes seem fake but I promise, Im not a bot, nobody is paying me to write this stuff ... go buy yourself a car from Hussien at Jim Ellis!

Purchased my 2021 Atlas here a couple of weeks ago and the staff made the transaction (primarily over the phone) so smooth and easy. My sales person, Kathleen, was AMAZING and extremely knowledgeable on the model. She took the time to make sure I had all the information, tricks, and tips on the car before I drove off. This is absolutely the GO TO dealership for all your Volkswagen needs.

Lol. No. Don’t do it. I would suggest getting financing elsewhere. I requested to review the contract for financing and was told several things to change my mind.

I had such a great experience buying a Volkswagen Jetta for my sister with the help of Zoe Ray! She was an angel and went above and beyond to get us the best price. My sister loves the new car and Im glad to have met Zoe and now know where Ill be buying all my cars from now on

Diego and Michael were amazing and took great care of my husband and I in leasing the new Atlas! They were helpful, professional, and worked with us to get us the car we wanted for a very fair price. I have been going to Jim Ellis VW since my first car at 16 years old. They are simply the best!