I rarely write reviews, but have to let people know about the excellent help we received at this Kia dealership during a very trying time. While visiting the Atlanta area for our wedding anniversary, the trunk on our Kia Rio would not close. James in the Service Department helped us navigate how to get our car repaired so we could get back home. He was helpful, compassionate and professional throughout the ordeal. He and the mechanics in the Service Department managed to order the needed part and install it in as timely a manner as possible. They exceeded our expectations. Thank you for all your help!

I bought a car from here recently and now servicing it at that same place. Excellent purchase experience with fair pricing. Convenient, fast and friendly service department with proper price tag. I like it.

Worked with James McCoy to purchase a new Telluride. We negotiated a fair purchase price as well as a good trade in value for my old vehicle. He was informative and provided excellent communication throughout the process. Overall, I am very happy with my experience of purchasing a vehicle at Ed Voyles Kia of Chamblee.

KIA of Chamblee Automotive Dealership Service Department provide Excellent professional Service.If you received a fix it traffic ticket and you own a KIA vehicle, KiA of Chamblee Voyles Service Department provides the best customer care service. Yes, in deed!!!! Thank you.My left brake light and front right traffic turning signal were not working properly. Mr. Daniel Martin Service Advisor made sure my car received professional attention. Yes, the best I have ever ❤experienced from a car dealership and the cost was very reasonable too. Guess what, after car was repaired, the staff washed my car. OMG!! I m so grateful and speechless.! 🥰 Ladies and gentlemen, you will appreciate the new Service staff. The facility is very very clean!!!. Let me tell you the workshop stalls provide a see-through window to watch your vehicle 🚗 being repaired or tires replaced. Whatever, your needs are or if you are looking for a new vehicle ...KIA cars are good on gas per mile, very stylish for todays market. I love KIA!!!.Please come and see for yourself!!!Thank you for the best service Mr. Daniel Martin, Service Advisor, professional mechanic staff, and outstanding friendly Corporate customer service received at Ed Voyles KIA Chamblee. I was impressed.!!! October 26, 2021. rw.

Came to Kia Chamblee for my K5 maintenance for the first time and got the pleasure to be helped by Mr. Daniel Martin. The absolute best service I have ever received in any Kia ever. Very helpful to my husband and I, he kept everything very simple yet super helpful. I will most definitely bring my Kia here and with Mr. Martin from now on.

I came in for service on my Kia Stinger only to be completely shocked at the turn around from my previous visits. What a great experience with my wonderful service advisor Mr. DANIEL MARTIN. HE IS SO KNOWLEDGEABLE! He answered all my questions and helped me with deciding on what to do to maintain my car. I reluctantly tried this dealership again after having multiple bad experiences in the past. I gave it 1 more shot because theyre close to my home, and Im so glad I did. I will always return for service as long as I have Mr. MARTIN AS MY ADVISOR! Hes the best!!

This place was awful...I went to test drive a car and had a terrible experience with David. I responded after my awful experience to an email sent by Fred Azarin (manager) giving details about my experience and asked to be contacted to proceed with trying to make something work. I never got a response and no one ever followed up. If you go here, youre just a number and if the sale isnt just taking your money and kicking you out, you probably wont get the attention warranted for making such a large purchase. This place, in my opinion, upholds the unfortunate reputation of a bad dealership only looking for the quickest buck.

Sales process was great and am still very pleased with that portion of the process. The Service experience has been the worst customer service related process I have had the misfortune of being through. Over 3-4 service appointments it has some how managed to get worse each time. Different reps each time as well since they keep firing them or quitting. Last time was so bad we are rethinking even owning another KIA. Plan to try another dealership and hopefully this is just isolated to this one. No responses from anyone about anything. Car received? No idea. Someone is working on the issue? No idea. Parts ordered? No idea. Car ready? No idea. Plan to return a single call from the customer? No idea. Anyone care? No idea. Some of our ongoing service issues are still unresolved and seem to match up with many reported in comments throughout the reviews, so would seem after a few months, not much has changed.

Absolutely the WORST place you can go to buy a used car. THEY WILL SELL YOU A LEMON!! we have had to return 3 times just in the last month since we bought the car and have to make ANOTHER trip there this weekend because of more issues we are having and during each trip we’ve had to wait over 4 hours. We both regret purchasing from this dealership so much!! please don’t make the same mistake we did!!

More than a month later, and I havent received a call back for the service that was supposed to be done on my vehicle. If I call, all my calls go to the voicemail if it isnt full already. If I left a voicemail, I dont get call back. Im starting to doubt the phone being in service at the service department. Ironically, the odds of speaking to a person at the service department seem to be lower than the chance winning the lottery. 16 calls since Sept. 24 and NOT A SINGLE CALL BACK.

DO. NOT. bring your car here! If I could give them no stars I would. There service is terrible. I don’t right reviews but I had to for this situation. I wish I would have read the reviews before bringing my car here. I brought my car in 6/20. It’s not 7/20 and they’re basically giving me the run around about my car. I couldn’t get a loaner.. or reimbursed to have a way to do my day to day things. The manager is NO HELP I brought my car on the 6/1 to get a oil change and check up. Nothing was reported wrong with the car. 3 weeks later my engine light comes on with NO oil in my car. I bring it back and they’re acting clueless I’m told to book a appointment (which was a month out) and that he didn’t really know what to tell me until I have my husband speak to them. I cannot seem to get a real answer out of any one. Fast forward to today 7/20… they haven’t been answering my calls. WOULD NOT RECOMMEND.

I prepared myself/narrowed down 2 cars that I was interested in. Tino helped me(days before even arriving). He was always available to answer questions, he gave me a run down of everything I needed to make the process go smoothly. Thanks Again!!!! Im very satisfied!!!

Great customer service. In and out quickly. I highly recommend them.

So i had a really good experience . I’ve wanted this car for a while now but last year when i applied my credit wasn’t the best . I came back this year because my credit is substantially better and they worked w me and got me a great deal . James was my salesman and he was patient and sweet . Larry was my finance manager and he made sure i understood everything. Got my 2018 Kia Niro ! S/o to Ed voyles i will be back to upgrade to the Stinger next year 😜

The service Department was wonderful I dropped my car off and in 2 hours they were calling me back to pick it up and they cleaned it too I was so happy with they work And a Special Thank You to Christopher Ellison my baby was clean!!!!!!

Update one year later. March 2021....Ive had an ongoing issue since I purchased my car, with it disconnecting from my phone while Im driving. I have brought it into this dealership no less than 10 times. They cant fix it. They cant duplicate the error apparently. I dropped my car off on Tuesday of last week and told them that they either fix it, replace the broken part, give me another car or give me money back since Im paying for something that doesnt work. Ive called them two times since Tuesday and left messages. No ones called me back. So Ive been a week with no car and no conversation with the dealership about whats going on. This dealership never returns a phone call.March 2020: Super nice people here. My plan was to look ONLY today! But.... Im leaving with a new Sportage instead and super psyched about it! Thanks Maurice! ❤️🚙

I have to start by saying that it was the worst experience I’ve had with any dealerships ever. We have a Kia Soul that was acting up and took it to them back in November. They couldn’t figure out what was wrong with and kept it there for around 3 months. They then finally decided to replace the engine. It is still there and we’re almost in August now. Jeff the manager lies every time and says it’ll be ready in two weeks then makes up an excuse when time is up. They stopped answering my phone to avoid giving me answers about what the car. On top of all this, they refuse to give out rentals in the mean time. Here I am 9 months later and still waiting on the car. Worst dealership by far and worst customer service. Save yourself the trouble and go elsewhere

My 2012 Kia Optima has been at this location since may and it is now almost the end of July for a recall my service provider Gavin informed me in may of the $257 cost for diagnostics witch is no problem but they haven’t even completed that service I was also informed that Gavin is no longer there no one ever answers the phone in the service department and I just want the work done so that I can continue on with my life the manager Rj is pretty nice but he can only do so much I understand that you all have a lot of recalls but it would be nice if you all could keep your customers informed

I bought my first car at this dealership (used vehicle) and I have never regretted it. The salesperson was very informative and the service excellent. The vehicle was detailed and looked like new. The thing is I use there service now as a benchmark for other dealerships.

Praise for the service department. We were about to make a long trip in our Kia (three young children), and a warning light flashed on. We showed up with no appointment, they waved us right in with no hassle and took care of the problem (minor fix, but allowed us to continue our trip with no issues). We didn’t even have to get out of the car! Thank you, Ed Voyles Kia service department staff.

The process wasn’t long! It was fast and easy. Maurice Henderson took Great care of me! Him and his co-workers were very welcoming and friendly, attentive, answered all my questions and put me in a very reliable vehicle. I was very excited pulling off the lot! I have to add my kids were excited as well!!

Mariam was very berating. I have never bought a car and instead of treating me with respect and transparency, she berated me about not knowing how things work. She then kept trying to get me to sign paperwork and deals without showing me a price breakdown. After I refused to buy the car and asked not to be contacted I have gotten multiple emails, texts, and calls from her and managers multiple times a day. I have had to block their emails and numbers to reduce spam.

I have had the worst experience with these guys. My car has been sitting at the service center for over a month. I have called and went to the dealership, and they have lied to me and have given me the worst customer service. No loaner car. I even got an appointment set up for today because I have lost patience. And was told that employees called in sick. And i will hear from them soon. Again. I even called customer service and they were no help. Does anyone know who i can call to get this resolved. BEWARE!! DO NOT BUY OR BRING YOUR CAR FOR SERVICE HERE.

Hello, I would just like to drop a comment the people really take care of they customer they was courteous and very nice . my first time taking my car to get service and I most say I will most definitely be back.

We tried to buy a used car today. My husband had taken it to get inspected and found that it had been in a major accident that had required replacement of all front panels, and the work had been done without it having made it onto its Carfax report. It also had a $400 suspension problem.As my husband was getting it inspected, we got a call that someone was waiting to test drive the car, did we want it or not. This seemed really odd and coincidental considering it had been at their location for months and hadnt sold, but fine. I guess it is possible that someone desperate to purchase that exact car, sight unseen, came in to buy it that exact hour.When my husband returns to the dealership, he is told that *six* people are interested in the car, and that they are currently holding a check from someone willing to pay full price for the car. It felt like we were being manipulated and that we were being lied to-- at no point did we see anyone looking at the car or even test driving the car. As we were about to sign, the sales agent said that we should recommend them to others, and I explained that, while I understood they didnt move the price on the car, I didnt appreciate that we had been lied to in order to pressure us into purchasing the car. He said that OK, it probably wasnt six people that wanted it, just one, but there was one interested party. At that point we were ambivalent about the car, and the manipulation left a bad taste in our mouths. We said we needed to think on it and left.The sales agent called us 20 minutes out in the middle of rush hour traffic and said to turn around, he had gotten clearance to sell the car for $400 less to accommodate the suspension issue. I was grateful for the price reduction, though it was the approach to the sale that made us feel upset, not the price. But we were grateful for the effort and the call and my husband turned around to get the car.Ten minutes later I was called back and told the offer was off the table, the interested customer was back and they were allowing them to take the car. Turned around in rush hour traffic, yet again. So, I guess Im glad that someone was made happy today? I guess they werent lying. The car is still for sale on their website, though. Well see. Either way, they created a high pressure situation, were unwilling to make reasonable adjustments to the price given that the car had been in a major accident that was certainly not disclosed to the party who ended up purchasing the car, lied about the existence of at least 5 interested individuals, and sent us on a wild goose chase in the middle of rush hour and didnt honor their offer to us. This left a horrible, horrible taste in our mouths.If you want a skeezy used car dealer experience, I guess this place at least had snacks.James was a very nice sales agent to work with but I have no idea how straight anybody there was being with us. Horrible experience, waste of a day. Hope there actually was a customer out there today who got what they wanted.

Had a problem with my hatchback door of my 2016 Sorento it was not staying closed - 4 years ago. I went to this dealership because its in my neighborhood as I live in Buckhead and the i was told the reason for the defective lock was my fault because I spilled a little liquid where the U shape metal piece is that the latch on the door locks on to and they wanted to charge me approx $265 to fix it. I knew this was not the case and I was given wrong information that didnt make sense. The manager of the service department was very disrespectful, aggressive and verbally abusive. I went back to Kia south were i purchased it and found out that there was a recall on the back door hatchback lock and they fixed it for free. Im now getting ready to purchase my second Kia which I will be purchasing the Kia Telluride Nightfall Edition. I will not go back to this dealership, its to bad because I live so close. I hope that manager is gone. I rather drive down to Morrow to Kia South and be treated like a valued customer. I think the service manager at this dealership had other issues but Im not going to get into that, I just want to share my experience.

So I would like to redo my review, only because for a split moment I didn’t realize how frustrating it is to deal with the whole recall system and I do understand that all the employees there at Kia motors are really trying soooo hard. Of course my recall is taking time but it’s not the employees fault, I do realize and appreciate the hard work that they are putting in to service my car… I spoke to the Manager Jeff Elliott And he was so helpful, he gave me the status of my car and he also explain why it’s taking so long and I really do understand that it’s not their fault and they are trying their hardest to service everybody. If you have a problem with your car you guys lets always understand that with everything going on with Covid, with everything going on with the corporate offices and recalls we have to learn to be a little patient. And realize that Everything is changing but I know for a fact that all of the guys at this Kia motors is trying so hard & they can only do so much. So once again I do want to thank you guys so much

Tam is amazing! So dedicated and efficient. Had a really great experience here and the dealership is beautiful! So, many people dont know how easy and cost efficient electric vehicles are because brands like Tesla have painted a false narrative around EVs and made them a luxury vehicle. It benefits the working class far more! Its not as much about green energy as you think in terms of the individual. It saves money and just makes more sense. Kia is providing cost-efficient EVs that you dont have to wait 5 weeks for. I was scared of getting one because I thought you needed a special outlet but the Level 1 charger plugs into a regular one. I literally just bypassed this gas crisis that will continue. EV is the way to go and thanks to the Ed Voyles team for making it happen for me.

Terrible service department. They don’t communicate with you about progress of your car. You have to call back many times. Understaffed so getting done to look and fix your vehicle will take week or months. Go to other dealerships- save yourself the trouble and hassle of the dealership.

Stopped in to get an appraisal on my 2019 Kia Optima S model. I was disappointed that I am upside down on the loan. For that reason was not able to make a deal. But the sales agent was very helpful and offered some options that I will think about. I did not feel any pressure to make a decision to buy the same day.

Why does the price fluctuate for an oil change? Does it depend on the one printing the receipt because I was told the price it the price? ( As posted, 2 different receipts, same location, same car.) Why does it take 2 hours to get an oil change when I was told 45 min.As all car shops do, they come to you with all the current problems your car is having. With a minor problem, changing out my brake lights, I decided to get it done. I thought since Im at KIA, working on my KIA, it shouldn’t be a problem changing them out, because they know exactly what they are doing. When I FINALLY check out, I was told my car had a wiring issue and there was water found when the light were swapping out. I came to find out not ONLY did they not fix the problem but now I have both brake lights out.With the precious time I have I went there thinking they will have speed, trust and great customer service. This is what its like when females try to get their car together. they get screwed over especially at Kia motors at Chamblee location.Rather go to a sketch looking car shop owned by a family that has better customer service, better wait times, trust and great prices.

I could not have had a worse experience in the service department. I brought my brand new car in for navigation problems. They have not fixed or even found the issue, and I never received updates about my vehicle that has been there for 3 days. I had to call them and they would not pick up the phone multiple times. The only time I ever got through to the service dept is when I called the main Kia number to file a complaint.

I have leased a 2019 Kia Cadenza at this place and have been constantly having issues with the car navigation. I have been dealing with this issue for almost 2 years, since the car purchase. The service department has attempted to fix the car for at least 3-4 times and still could not get it done. Every time when I asked to leave the car for investigation/service I have to explain a service agent that I need a loaner car while my vehicles is sitting in the shop. I just don’t get it, why am I suppose to fight for a such obvious need as a loaner car, when I have got a brand new car, making my payments, and do all I have to do from my side, but could not get a decent service experience? Every time they don’t have loaners to give, and you constantly have to call them back and followup to find out, when it would be possible to leave a car for a service. Service agents almost never follow up themselves. Very frustrated dealing with the service department, it seems like they will never be able to get the issue fixed.Update Four (4) Month after the first review:Nothing has changed! Ive got a single call from a service department after my complaint to a Regional Manager (Jeff Elliott). The person has promised to order the required part and call me back to schedule an appointment. NOBODY has ever called me back. I tried to figure out myself what is going on with the parts, but NOBODY has any idea. I am 100% sure that the part has never been ordered! Youre lucky if they ever answer the phone. They never return calls and the reps in the service department are absolutely terrible. Also Im trying to schedule my next oil change - and the first available date is 3 MONTH OUT!!! You must be kidding me!!!

Connor in the service department is rude and ill-informed. When asked why we werent told there would be a $150 diagnostic fee he said we dont work for free. First, who do you think you talking to? I expect to be told ahead of time...period! I was thoroughly appalled. My husband kept asking him for the price of the battery he said $330. When asked how much for labor and how much is battery price he said he didnt know nor was he trying to find out. We were trying to decide if we wanted to purchase the battery and let them install or take it elsewhere because $330 seemed expensive for battery replacement on a 2018 Optima. He was rude, vague and he kept speaking over us. I asked him to not to speak over is twice I told my husband we need to buy another Nissan. We dont deal with anything of this nature on my maxima. We are on the phone with management (RJ) now. I will update with the outcome

My car was towed to this establishment 4/4/2021 and today is now 4/20/2021 and still have not received adequate information about my vehicle. I have spent close to $2,000 on having to pay for a rental. The service department does not answer the phone. I had to come to Kia Chamblee in person at least 4 times and each time they promised they will have someone look at my vehicle. My service agent is Gavin Grimsion. He is not a man of his word and I do not recommend this place at all. Unprofessional establishment.

The service center is undersized and understaffed. I just waited 5 hours for an oil change and ended up canceling it because it was going to be 2 more hours.Avoid this Kia Service Center. It is a mess!

The service department is horrible.I scheduled an oil change 6 weeks in advance. I told them I would be dropping off the car the night before which I did.The next day, they never called me and wouldnt answer the phone so by 3pm, I drove in to ask them for a status.They told me they had not checked in my car yet and that I should bring it back another day.I will never go to this dealership for any reason, ever again.

Do not make a service appointment here. Making an appointment is a waste of time. I made an appointment for 11:30 for an oil change. I arrived at 11:20, received no update, and waited until 1:00. At 1:00, I located an employee and asked when my car would be done. I was informed that my job was behind one other car. They had not even started! At 2:10, I went in search of an employee again. My car was “on the rack and should be done in 15 minutes”. At 2:55, I found an employee and my car was finally done. An oil should NEVER take 3.5 hours. And don’t schedule here if you aren’t fully vaccinated for COVID-19. Employees refuse to wear masks correctly.

Shoppers Beware! Horrible service all around. Two of my kia vehicles were experiencing engine problems, which is a know problem with specific kia models. They took 2 months just to diagnose the vehicles in which they then told me there is nothing they can do to help. They were delighted to take in both vehicles as a trade in and sell me a lease into another kia. That was the only time they showed any effort to try and help me, when if came to selling me something. To top it all off they have sales reps that dont even know basic components of a car like the odb reader. I left my gps tracker in one of my vehicles that I asked the sales rep Mariam 100 times to please retrieve it for me because I am extremely busy with work and would not make it over their way in time. She kept putting me off until now, the vehicle is no longer on the property and I am without my tracker which I need and pay a monthly fee for. They do not care about anyone who is not paying for service or purchasing a car. Ill never return back.

Great car. Worst service department ever.

Its service center called me in the morning of my appointment that I made a month ago, explaining that they made the decision not to service my Kia because Im not their priority.I made an appointment to check my Forte5 for an engine recall. It was mid-February that I saw the next availability was on March 23rd. Then about a month later, in the morning of my appointment, I get a call from E. Guthrie, saying that his manager decided to cancel my appointment because they Im not their priority, determined based on the fact that I never received any services at their location. No mention of sorry for inconvenience or let me make an appointment at another time. They just told me to go to another Kia dealership.I guess your safety is not their first priority given that they are clearly rejecting of servicing an engine recall (not to mention that the recall letter states that their engine was reported to cause fire)

Horrible prices are adjusted once you call online prices are 20k lower than actual price

Ive had my Kia Optima serviced at this location for over 5 years. Recalls, warranty issues and oil changes. I like the fact that they fix what I ask and dont try to sell me extra services. Check-Ins are quick especially with their online service. They are always busy so be prepared to wait or leave your car. They have a decent waiting area and fast wifi for working remotely.However, I have to take back a star due to my last visit. Got there at 10am and waited until 6pm to get my vehicle. This is after I made an appointment 1 month in advance.They forgot my vehicle due to miscommunication within their service advisors. If youre having mechanic work done they assign you to a specific advisor. When I asked another advisor what was going on, they said they didnt know because I wasnt assigned to them. Kia service needs to better. Everyone should know whats going on and help each other so the client isnt inconvenienced.The manager compensated me with a free oil change.

In the service department, no one with whom I dealt was wearing a mask!With one possible exception, no employee that I saw was wearing a mask!

Worst dealership experience Ive ever had. The financing specialist takes forever calculating your monthly payment/interest rate when it really only takes 2 seconds to update an excel sheet with pre-set formulas. The sales team definitely follow some type of playbook - seem relatable and on your side. Theyll try to make it look like youre getting a good deal by getting to your ideal monthly payment but make sure you know all the numbers especially the interest rate (this is how theyll make up for any upfront discounts). Also, be wary of the trade-in car appraisal. The dealership broke my door handle - it took almost an entire week to fix. Had to deal with a few aggravating hours waiting for their technician team even though I had an appointment. They tried to persuade me to buy a car as it would be more convenient - theyre not getting a cent.

They answer the phone by saying hello??? And have no customer service at all went to another Kia .

I sent my wife for a 9am service appointment. Just needed a regularly scheduled service performed and a brake flush. She waited for 4 hours! Not a word from anyone there. And to make it truly a disastrous experience they didnt even perform the service on the car. Gave it back to her saying they only changed the oil (which I cannot verify), failed to even reset the dashboard service alert! Absolutely awful.

Said that my parts was there over the phone but when i get there they dont have them.🤯

Today was so unbelievable and to he honest...one for the book that is on the way. 1pm, I go to lunch. On the way back I avoid a pothole only to get very close to curb and have a punctured flat tire. Call Triple A, 1.5 hours later pick up car & told dropped off 3:30. Covid makes you ride separately (cool). Get to dealer, no car to be found. I search, we call Triple A, we search (4ppl),4:30 car located amongst 250-300 cars. Gavin is my hero today. I leave without my car today (sad). But, Gavin kept my spirits up when I couldnt have imagined or written this day in my journey. He allowed me to vent, talk about any and everything going on in my life and kept his same calmness while dealing with a lady on the cliff. Thanks Gavin! Who the hell knows what is wrong with my car. It was a flat tire. But, Gavin. Thank you God for Gavin today!

BEWARE of slow to NO service at this location!! I am currently 3 WEEKS and STILL WAITING for a 3 HOUR engine diagnostic check of my vehicle for a class action issue and keep getting told we are in the top 10 on the wait list. However, after a call with Kia Corporate today we are waiting behind customers from MARCH 2021 to be serviced. The engine light is ON and this dealership is STALLING in MORE WAYs than one doing work on my vehicle. Bill is the current Service Manager and he is not loaning out cars for service customers. GOOD LUCK with your car problem. Do not buy Kia if you can help it. My current experience is they DO NOT stand behind their autos nor help you stay on the road when they hold your property!! Next will be a letter from me to Mr. Yoon, CEO of Kia Motors America, in California. This location should NOT be accepting more cars for repair when they cant fix the ones they already have!!

They were able to get me an S trim Telluride at MSRP in the exact color combo I wanted. The only issue was a complication in the financing which were unexpected hitches beyond their control. Unlike other dealers marking up prices due to the demand of the Telluride, Ed Voyles is staying honest and giving to MSRP (though dont bet on negotiating lower right now due to demand anywhere). Kyle and Payton (primary sales associate) both worked with the sales manager and were professional the entire time.

Maurice was amazing & made my car shopping experience less of a headache lol.

I dropped my car off to the service department on a Monday two months ago for a diagnostic. By Friday I had not heard anything, so I called and asked about the car. A part had to be ordered and they were waiting. No one called to tell me anything. I took the car to be able to use it for a few days and I took it back because the part was supposed to have been in. Five days later I still hadn’t heard a single word from anybody so I had to call. The part was still on back order so my car was sitting there, driveable while I could’ve been using it while waiting. I’m still waiting for a call back. The service department has zero communication to let customers know the status of their work. You have to hunt them down to find out anything*updated on 4/5/21: battery finally came in and I dropped Kia off for service two weeks ago and have not heard a word since. I’ve called a couple of times and no one answered. I called three times in one day (today) to get an update, with no answer and left 3 voicemails and a message with the guy who answered the phone at the front desk and still have heard nothing.* updated 4/15/21: Jeff Elliot, the manager, contacted me and got the work done in a couple of days. He was very helpful and the work was done well. The work they do is satisfactory, but their communication with customers needs improvement.

Very helpful. Thanks

Dropped my car off for an 8am appointment to get a specific recall fixed on my 2013 Kia Optima. Was notified when I dropped off of several other issues that they would look at while it was there. Went to work and was called around 4:30 when everything was complete. My vehicle is driving like new again. I could not be more pleased with the service I got from James Johnson and the team at Ed Voyles Kia of Chamblee. Thanks a million guys!

A little rude but ok I took a friends car for an oil change. Ill stick with Infiniti although that Teluride is nice!

I have experienced the worst customer service with Ed Voyles Kia of Chamblee Service Department!!I arrived at 9:59 am for my 9:45 am appointment (running late). I pulled into the center and waited a few moments expecting someone to come out and greet me. After about 4 minutes of no team member coming out, I decided to get out of the car and check with the staff. Maybe the signs posted were wrong. I eventually found someone and checked in around 10:08 am. The gentleman was very welcoming and friendly. He assigned me to James Johnson. James finished the process and pointed me to the waiting area.I waited patiently for about 2 hours, expecting to have a check-in with James, but I didnt. I expected the job to be finished within an hour or at least 2 hours; the services are routine and straightforward. I watched several tv shows but heard nothing from James.Several other customers had come in for service by this time, received their car, and left. Employees were eating lunch. So I decided to walk to Wendys for lunch at 12:15 pm and eat lunch inside Wendys. I returned to Kia and went to the service center to see what is taking so long with my car. It was not almost 1:00 pm. James informed me that he didnt know and would check with the technician and let me know as he instructed me to sit back in the lobby. HOW COULD HE NOT KNOW?? Wasnt he supposed to be the person taking care of me today? Five minutes later, James came back and informed me that my car is on the lift and should be ready in less than 45 minutes. James said, The technician was backed up with other jobs that took longer than he expected.Was I supposed to believe that all of the other customers that came after me and left before me were simply a fluke of nature?? I can tell that he was making it up as he spoke. Nonetheless, they had my car up on the jack. Therefore, I could not leave, as I wanted! I felt that I should have never come this location! There is absolutely no way I will ever understand no communication for 3 hours! There was not an apology or any concern for my wasted time.After going back to the checkout, I explained to James that other Kia service team members came out and informed their people on updates with their cars throughout the waiting until they left. I explained to him that a 45-minute job had cost me my entire day, EVEN THOUGH I scheduled my appointment a week ago and was waiting since 10 am. He didnt seem to care. If I were you, I would use another location! Your time will not be valued here!

This was a sad experience. Miriam the sales rep, was cordial and very hospitable, she worked really hard making sure we had waters and snacks. Unfortunately, that is not enough to purchase a car. Lets start with the appointment that was set for 5pm. I was on time, but had to wait 30 min for the agent to be available. Then, was walked to the lot where the car I requested was supposed to be at. The car requested online had been sold, and even though we repeatedly mentioned we were not looking for other models we were offered and showed other models while it was freezing oitside (waste of time). Then we sat down for negotiation, information from sales rep to manager, from manager to sales rep, from sales rep to us, from us to sales rep... (You get the idea) was an exhausting back and forward leading to nowhere. Numbers did not make sense, they kept going up and down with no reason, and did not match the KIA online price. To say the least this was a disappointing experience.

I took my Kia in for service when my check engine light came on in January. I brought my car in again when the same issue came back up on Feb.17. I didn’t hear anything back from the service department so I left messages the next two days. Finally, service called to say that their server was down and they weren’t able to run a diagnostic on my car. Flashfoward to Monday the 22nd, I received an email saying that all the Kia servers were down and they were unable to do anything and they would not help with car rentals. The Kia customer service number they provided wasn’t even the full number. Thankfully google exists, so I got the full number and called. The Kia customer service representative straight up told me that the server had been down for 11 DAYS when I called on the 23rd. I was not informed of this when I brought my car in. I called again yesterday and they said they were finally running diagnostic on my car to see if it’s the alternator and they would get back to me soon. No one called back. I called again today and the operator would not let me leave messages for service or a manager myself so who knows what she said or did. She said they would get back to me Monday. By that point, Kia Chamblee will have had my car for almost two weeks.The lack of communication from Ed Voyles Kia Chamblee is abhorrent. I get your server getting taken down wasn’t expected, but to not communicate the issue to your customers and not have a back up plan is negligence. It is ridiculous that I have to make a public statement about this to get someone to listen.

If I could I would leave a zero star review. Incompetent staff I would highly recommend taking your business elsewhere.

For the last 5 years, I’ve been coming to this location for service, although the Kia in Morrow is a lot closer. I’ve been coming because this location has a lovely waiting area and a history of great customer service.This last visit ruined my experience. On Monday 9.28.2020, I arrived promptly for my OIL CHANGE at 12 noon. I’m accustomed to being greeted at my car, but after about 4 min, I got out and walked inside to the service desks. It took about 4 minutes for the gentlemen to acknowledge that I was there for a service, and I wasn’t actually helped until 12:14.I handover my keys and proceed to the waiting area. I really appreciate how this location started offering complementary snacks (wasn’t offered when I first started bringing my car here) but the STAFF definitely took most of the snacks when they were replenished; seemed a bit tacky for staff to be taking snacks that seemed to be for guests. Perhaps there should be a bin of snacks for the staff in the staff lounge. There were a handful of staff members that also walked through the waiting area without masks on. . . we’re still in the middle of a global pandemic. Staff shouldn’t be walking around without a face covering.Although I was sitting in the waiting area, I received a call, from Gavin (not the person I originally checked in with) at 1:44. He told me my car was almost ready and had some recommended services. I declined the additional services and told Gavin that I was sitting in the waiting area.2:30 rolls around and I decided to go to the service desk to ask about why it was taking so long for my oil change. Gavin wasn’t actually there, so I had to speak to the gentleman who originally took my keys. Well he was working with someone else, so I had to wait for ANOTHER service advisor to speak to me, finally at 2:40. I ultimately didn’t get my keys and ability to leave until 2:51. . . .I was there for almost 3 hours for an oil change that I had an appointment for. . . . unacceptable.2 Stars because the staff that actually checked me out seemed sincerely apologetic, and I like the complementary car wash.

This place is a disaster. Everyone in service has quit good luck getting anything done or any follow ups. I came in January to get stuff done on a 2021 Telluride its all forgotten with parts etc. no call backs to ask whats going on. Regret going from a BMW to a Kia LOl!!

James Johnson was a pleasure to work with! This was my first experience with Ed Voyles Kias Service dept and dropped my car off for a faulty starter. James was straight to the point, maintained excellent communication, and got my car back on the road quickly. Ask for James if youre going in for service!

Stop by for questions regarding my next oil change etc and the guy was very nice and helpful and it only took a few mintues!... sorry I didnt get his name.

I purchased a new Kia Niro PHEV two weeks ago; the purchase experience was very good. However, there is a rattle in the back of the car; I called service to make an appointment to have it looked at. I was told the first available date is 6 weeks from now. This kind of delay is totally unacceptable.After I reached out to my salesperson (and maybe after my first post was read), he told me that I could come in this afternoon or in two days. I am therefore changing my score to 5 stars. Hopefully they can find the cause of and fix the rattle.

Left my wife’s car here. We needed to get a big repair done and the service team gave us a few days to decide what to do. When we called back to confirm so the service could be performed, no answer. We left messages for several days. No callbacks. When we finally got in touch, we got a repeat of the same information and learned the repair was not started. We now have to wait another two days to get the car back. Normally my experience here is great. Now, I don’t think we’ll be coming back.

Nice folks. Car had bumper damage that was not disclosed.Bought the car for a reduced price. No place to get up to 70 MPH...Salemans rides in car and does not want you on the interstate. Its crazy busy there on the streets. Was able to go on some back roads.Happy with purchase and company.

Brought my car in for a few problems and not in the best condition. They took amazing care of my car and fixed everything fast and easy. It was probably the best car maintenance experience I’ve ever had. I will now be a lifetime customer to this dealership. Thank you Ed Voyles Kia and especially thank you James who took care of everything and was so pleasant to work with, you rock!

Alan Griffith is the bomb!

Worst experience ever! Mariam Davis was pushy and not understanding. she also could not give me a descent reason as to why there was a $10k markup over MSRP. even the sales manager could only say that it was a one of a kind telluride. I was told that I could order the same one online and just wait for it to come in and when I said I would they said well Im sorry to not have your business.

Not a lot of employees wearing masks. A lot of them HAD masks, but failed to wear them. Felt incredibly unsafe being inside. Our test drive car was supposed to be ready when we arrived, but wasn’t. We waited around for over an hour for a different test drive vehicle (the others were either dead or had missing keys). Eventually left.

Excellent maintenance service.

Call for emergency repair because engine is shaking and engine light on, told them I had a special need daughter but all they could say is SORRY! we have nothing for over a week... Last time around service was horrible too, all they good for is selling you the car, after that service is HORRIBLE!Found out this week after being able to be help by Kia in Duluth that it was a recall part that Chamblee Kia didnt replace 2 month ago when I was there for maintenance because the like to wait until parts break before fixing recall part... But no worries separate review will come of that.

I am very pleased with the service I received from D. Fisher. He was very professional and eager to provide excellent service.The dealership is clean and provides a safe place to wait for the completion of your services. There are snacks and cold spring water!**********************************************I am disappointed in Kia as a whole, my repair went from 1200 to 2500 due to a company change. With so much uncertainty at this time, it seems compassion towards customers would be a priority.

Everyone is pleasant. They are efficient. And they were reasonably priced.

It’s amazing how these people scam customers. They are really crooks, it’s sad how they prey on people especially this one guy there Imran. I ended up going without a Mazda CX-5 grand touring with EVERYTHING and it was less than what they were offering on a Sportage. It really should be criminal to try and take advantage of people like that. I need to ask consumer watchdogs on how it works.It’s sad that these guys are such scumbags

I made my appointment two weeks out to have a key cut and programmed. I told them it was refurbished key, and they said it was no problem. Showed up for my appointment and was told that they couldnt be liable if they broke the key since it was refurbished. Its literally the same exact key. Was told that it would take an HOUR AND A HALF to cut and program my key. 20 minutes later, I was told that the key I brought in COULD NOT be programmed because of some after market parts, and that i would have to purchase one of their keys and have it cut and programmed for $270. I declined the service and left, called the company that sold me the refurbished key and they said that they rarely ever have a key sold that turns out to be dysfunctional. They recommended a locksmith and voila! Turns out my key was just fine and could be programmed in no longer than 10 minutes! and for $85 ! You guys lied to me, and tried to sell me something I didnt need - and you WASTED MY TIME. I will NEVER bring my car back to you guys.

Bought a KIA Sorento from here and take it in for all the servicing. I Highly recommend this dealership and have never been disappointed. Ask for AB Chad, he did not pressure me at all and knew the cars like the back of his hand. Daniel Martin in the service center is my go to guy.

Poor customer service. My vehicle has been at the dealership over two weeks and it has been impossible to speak with anyone in the service department.

Always nice experience. They dont haggle with the price but they get the job done.

Charles was great! He kept me updated on the progress of the service of my vehicle and was transparent about the issues and cost. He explained everything in detailed and made sure I understood everything. Will definately be back and refer to others.

The Ed Voyles Kia of Chamblees service manager should be replaced! I brought my 2017 Kia K900 with 23,500 miles in for an interior quality defect where the drivers door armrest became discolored. The service manager stated that he didnt want to replace the armrest because they wouldnt be able to get their money back from Kia. This is a $70,000.00 car that certainly should not have interior wearing out with only 23k miles! I can understand this being a wear and tear issue at 50k miles, but certainly not 23k!!!As a courtesy, this dealer should have covered this armrest considering that a rental cars armrest would surpass 23k miles! Furthermore, if the interior is doing this at 23k miles my wonder is what it will look like at 50k miles? It speaks volumes of Kia quality and what you can expect from its dealer network.This is an example of blatant poor customer service! I will NEVER return to Ed Voyles Kia again not even to use their restroom!If you dont respect the customer you dont deserve the business! The customer is who keeps your business going. Business 101!I plead with any person who reads this to PLEASE take your car to Rick Case Kia of Duluth. They are extremely courteous and will put you in a rental while your car is being repaired. I even received a COMPLIMENTARY oil and filter change AND inspection!

Please check before leaving that the services have been done, and correctly. I dropped my car off here at around 7:30 am for an oil change, and to have recalls that were on my 2010 Kia Forte assessed. I was greeted my an individual who was not my “service writer”, but that gentleman informed me that Justin Farrar was in charge of my services and pointed me in his direction so I was able to put a face to a name. I was called and informed of the services I was in need of, I approved of having the tail light fixed in addition to the oil change. After arriving home with my vehicle, I walked around the front, and saw there was oil leaking from under the hood. Upon calling them back, I was told to call a towing company to have it towed back to Kia. The following day when I went to pick my car up, I was ignored upon arrival. I saw Justin, being the head of my service, and he went out of his way to not be confronted by me. He took a woman to her car to insure all of the plastic was removed (I service I hadn’t received the day prior), then a man who just walked in and in front of me was also escorted to his vehicle. I stood there embarrassed, and frustrated by the lack of acknowledgement. I confronted him and the service manager about it, and I was told that they didn’t have an idea what I was talking about, then they asked me if I “saw my car”, of course I walked to it ALONE, prior to these other two individuals being escorted to their cars. Today, I was pulled over and warned about a tail light that I PAID, to be repaired. I am beyond frustrated with the services received, and the lack of empathy from the employees.

Most unreliable and less serious service department in this part of town..nothing good to say ...the customer is never right!

They don’t care about customer satisfaction after we bought the car. I had worst first complementary service experience

My experience with this dealers service department is top notch compared to the 2 other KIA dealers I have used to my regret!!!

I made an appointment online for service Aug 25 9am.  I dropped my car off using the kiosk.  Kind of expected someone to greet me, say hi, and thank you for using Kia Services and ask me some follow up questions about what was going on, you know since I had made an appointment and everything.  No. Then get a text later when Im back busy at work.  Have to call back to have this explanation conversation.  Get a text for the price of the parts asking if I want to move forward. I say yes.  Few days go by.Aug 28 I have to reach out to text back, Can I get an ETA on when the parts will arrive and a break down on the parts and labor costs.  Im told parts will be in Sept 3rd.  2 weeks go by I hear nothing, so I start to call into the dealership.  The first time I call Im told the parts never came in and someone would call me back to give me an update.  No one calls back.  I call more, leave voice mails.   No one calls back.  Sept 17th I finally text the guy that has been texting me. Sept 18 he returns my text saying he was out of the office and the parts will be on Sept 22.  Almost a MONTH has past since I had dropped off my car, and NO ONE FROM THE DEALERSHIP has the courtesy to call me and say what is happening.  Even though I had been calling saying I need my car back and Ill bring it back in the dealership when the parts arrive.

Love this place. I have purchased 3 cars from here and Im always happy with the service and sales department. Go see JB if you need a car. I only buy with him. The lobby is sparkling clean with complimentary wifi and snacks. I brought a friend in last week to look at cars and he drove away in something brand new.

Professional service delivered on time and on budget. Well continue to use Ed Voyles for service on our 2016 Sedona.

My engine light was on so I decided to take it in and have it checked out. Needless to say that can be very unsettling not knowing if your car will die and not to mention the cost of repairs.I’m glad that I had Justin in the service department to help me out! He was very calm attentive and kept me from freaking out. He’s a great person to deal with when you don’t know what to expect. He kept me calm because he’s calm and he explained everything to me and found the solution to my problem, which in the end was very affordable. He’s a great role model for other employees to follow. He knows not to take other peoples issues personally and maintained a calm professional demeanor the entire time!!!If you need a calm honest person who’s not trying to up-sell you but rather make sure you get what you need. See Justin he’s great!!! 👍🏽👍🏽Personable, on time, and just a welcoming environment! Always a pleasant experience!!

Terrible experience with the service department here. Was having issues with AC, more specifically the Auto/Thermostat. After making an appointment and arriving on time had to track someone down for assistance after waiting for 15 minutes. After explaining my problem was told that a tech would check things out and get back by 2:00, this was at noon, and a number to text or call if I had questions. Having heard nothing by 2:45 texted and called but got no response. At 5:45 received a call indicating they could find nothing wrong and suggested that I read the owners manual. They suggested that we come in the next day to speak with the tech to more specifically describe the problem, drove the 45 minute drive only to find out that the tech was off that day. No resolution and another suggestion to read my owners manual. Wont be going back.

James service guy was very friendly he kept me up-to-date on my car when I came in the today today thank you James

Great service from Ab Chad! 100% recommended!!! Great guy and help us a lot!

Took a couple weeks to get the price I wanted but it was a Ford Mustang sitting at a Kia dealer, right. All in all a smooth transaction. Let me take the car to have it checked by another mechanic, in which they found a bad battery. The manager at Kia agreed to replace the battery and the finance department didnt pressure me on the extended warranty, though again, it was a Ford. Id definitely check this dealer out. Ralph, our sales associate was a good straight forward guy. Ask for him.

I Had to take care of a recall on my kiaThe trick is to make an appointment early morningCustomer service was excellentI was in and out in 2 hours

Ed Voyles dealership was a blessed business experience!! I was blessed to meet and sat with Mr. Winston whom once I shared my need he presented me with the vehicle I needed!! That saved time!!! I was blessed to meet Mr. Chad! This was truly a fantastic/blessed experience!

The best place for your car service

If you are new to big purchases; they will take advantage of you. Be on guard, and seek to refinance ASAP.

I had a dead battery and called service and spoke to Justin. He took great care of me, had the battery replaced under warranty and also washed my car including under the hood which was very dirty. Great service and if you live in the area and you have a Kia that you need service done reach out to Justin!

I had the best experience with Ed Voyles Kia of Chamblee and it was because of the amazing customer service that Dalton provided. He kept me updated on happenings with the repair of my Sorento.Kia in general was fantastic. To much of my surprise my engine was completely covered under their amazing warranty. All I had to do was drop off and pick up. The least hassle environment that I have ever experienced at a car dealership.Great job by all.