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ZAGG Store & InvisibleShield Warranty Center
459 Brandon Town Center Dr, Brandon, FL 33511, United States
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ZAGG Store & InvisibleShield Warranty Center
Comments
Do
Review №1

Young lady who provided me with assistance was very good. She explained the two types of screen protection very well and allowing me to choose between them. I was ver pleased with how she handled herself!

Ma
Review №2

Friendly, helpful service. Best customer service after the sale. Best warranty! Cover my watch and my phone. I only use Zagg! For years now!

An
Review №3

I consistently get great customer service and customer care at the Brandon town Center mall kiosk. I have been waiting months for an out of stock screen protector to which Alexandra put on my Apple Watch flawlessly. She has been consistently applying and replacing the screen protectors to my devices without ever making any mistakes. She is great!

Ri
Review №4

Friendly service and provided a callback once my size screen protector arrived. Love their warranty

De
Review №5

It was an amazing experience! From the moment we walked into the store, everyone was super friendly and helpful!!! Kelly served us, and she is very knowledgeable!!! She asked what I wAs thinking of, and then took me straight to it!!!! I love this store and the people that work here!!!! I encourage EVERYONE to visit and get an amazing watch, and a fantastic experience!!!!

sh
Review №6

Purchased case for my iPhone. Reasonable price and friendly service!

Ph
Review №7

We stopped by to get the screen protector on my 12.9 iPad replaced. She checked and they did have one on hand. I turned the iPad of and told her wed be back after some shopping. When we returned it had been changed and we were ready to go. She was very polite and courteous the whole time! Thanks!

St
Review №8

Alexandra was great, she was so friendly! Zagg is the only place I trust to put screen protectors on my electronics and I love the discount they give for return customers.

Do
Review №9

Service was great. She was pleasant and efficient. Very knowledgeable about her job. Glad she was there.

Ca
Review №10

Alexandria was fast and very helpful. Got me in and out. I highly recommend getting the Zagg Shield put on here.

Be
Review №11

This is the 4th time I’ve been here and nobody is working here. I’ve waited for 20 min, no show. I just don’t get how they stay in business.

Co
Review №12

Alexander was a great help in making sure that my screen protector fit correctly as the other phone company who put it on didnt do it right the 1st time and had to waste time and gas getting it fixed as my hands dont work as good as they used to

Dr
Review №13

Your representative is well adjusted to providing excellent, efficient and friendly service.We have enjoyed multiple visit at this location and she has always been pleasant and professional.

Da
Review №14

Quick friendly service and very knowledgeable…. I drive all the way from polk county just to have them install and put the screensaver on properly….highly recommend

St
Review №15

Extremely fast installation, maybe less than 2 minutes if I’m correct. And the invisible shield which I purchased is my 3rd one for my 3rd phone, which is excellent protection for the glass.

Kr
Review №16

It was so quick & easy to get my glass protector replaced here. They do everything for you. I would definitely recommend this service/place.

To
Review №17

Amazing customer service with Great quality merchandise! It is the best place for your mobile accessories needs.

Da
Review №18

Fast warranty coverage for a cracked screen protector. There was a charge to install the replacement and send in the damaged glass. Overall worth it as no waiting for replacement that had a S&H charge anyway.

Br
Review №19

Fast, friendly service! Very happy with this store and staff.

St
Review №20

Alexandra did a great job with my screen saver warranty replacement. It was quick and easy!

Ri
Review №21

I had the most pleasant experience that one can have waiting for my Protection shield to be repaired. Truth be told. ( I had a knot off put on minutes before a another keosk just feet away and it cost me fifteen dollars 🤔.)I had zagg protection for the last 15 years on my android. I must have replace that glass every month for one reason or another. So long story short. Why pay more for less, when you can pay less for more.🤔

Jo
Review №22

Alexandra was very friendly, professional, courteous and helpful in attending my cell phone needs.Thank you Alexandra 👍

ho
Review №23

Quick and professional installment of new screen protector. I always go to this location when I need work done on my phone.

ra
Review №24

Alex was great!! I think that’s her name lol.

St
Review №25

Ms. Alex has good customer service skills. She is also very friendly.

Mi
Review №26

Was expecting to just get the replacement and install myself but they do that at the kiosk…she was quick and did a perfect job getting air bubbles out. Very convenient compared to waiting so long for Zagg to send warranty replacement via mail.

Da
Review №27

While my experience with ZAGG in the past may not have been stellar, my experience today was five stars all the way. I would highly recommend ZAGG’s products as they are of the highest quality. Customer service and the products are five stars!

Ky
Review №28

Great customer service. Clean covid safe atmosphere.

Sa
Review №29

Very professional….I was impressed the way she looked for details and fixed

Al
Review №30

Alexandra did a beautiful job apply my new screen! I always have a great experience when I visit!

Be
Review №31

Our pro was super friendly and informative. This screen protector is flawless and Ill be using Zagg for all of my future screen protectors also! Thanks guys, it was awesome!

Gl
Review №32

Wish I had an additional receipt emailed to me, it’s really important to have that to insure your warranty for your screen . Otherwise the associate was very helpful & informative.

Be
Review №33

Great customer service and very quick highly recommend you come here for service

Al
Review №34

Alexandra was very nice and did an excellent job.

JE
Review №35

Alexandra did a great job very experienced and professional very satisfied

Ja
Review №36

The worker was very helpful and I love the warranty option for the screen protectors and cases! Saves me a lot of money

Ja
Review №37

My experience at Zagg was wonderful as always! The customer service was amazing and the replacement of my screen protector was quick and flawless! I am 100% satisfied!

Cr
Review №38

I have utilized ZAGG for so many apple devices. They have saved me so much in broken screens. They are always quick and efficient.

Ma
Review №39

Alexandra was really helpful and great customer service. I will come back

He
Review №40

Always willing to take care of us promptly, and you can’t beat the price and location.

Ma
Review №41

Very quick ! My phone looks Brand new again

Tr
Review №42

Such a wonderful young man replaced my screen protector for me. He took the time to make sure it was perfect. Thank you!

Ri
Review №43

The workers at ZAGG were knowledgeable and did a good job putting a screen protector on my new Samsung Galaxy 21 phone.

Li
Review №44

Terrific customer service! Took 5 minutes and my phone was perfect again.

do
Review №45

The representative exceeded my expectations and completed my order in a timely fashion.

Ma
Review №46

Best protection for your phone hands down.

Ja
Review №47

My experience at Zagg was exceptional. The attendant was quite knowledgeable and very patient. I will go to that location at the Brandon Mall again, if need be. Janet

Ta
Review №48

Jose is personable & funny, he is very knowledgeable and made a “chore” of getting my phone screen fixed, a great experience!

Le
Review №49

I had a zagg cover shield on my previous phone. On my new phone I decided to go with a cheaper shield and hasn’t lasted 6 months. I just went and had it replaced with zagg. I will never use anything else! I do occasionally drop my phone and this shield is by the BEST. Plus the customer service is always outstanding at the Brandon location!! Way to go Zagg!

Ra
Review №50

Useless and rude staff; specially the guy who works on Wednesday, thursday. The screens are fake and not from zagg.

An
Review №51

Alexandra was friendly, knowledgeable and excellent at her job!

Cr
Review №52

She was very friendly, quick and efficient!

Ke
Review №53

Very quick and professional. My ZAGG invisible shield protected my phone screen from cracking, and was very easy, and cheap to replace.

Ja
Review №54

Fast. And easy...

Ti
Review №55

Girls at the counter were so kind, efficient, and willing to help.worth the drive from st pete

Mi
Review №56

The young man was very attentive, instantly acknowledged me, and got right to work with me phone. He was very pleasant.

Me
Review №57

I love going to the Brandon Mall location it’s always an easy stop with amazing customer service delivered . Thank you 😊

De
Review №58

The associate was friendly and fast. She replaced my shield in less than five minutes. I always use the Westfield Mall, Brandon, location. 😊

Jo
Review №59

Came to get my screen replaced, every time I come in Im always shown the cool new products they have. I got the camera lens today. Didnt even know that was a thing. Miranda was nice to help me and show me the things that could better my protection. Wont shop anywhere else!

Pe
Review №60

The service was awesome friendly and quick

Mi
Review №61

Zagg has had absolutely stellar customer service. Ive been using their products for about 5 years now and use them to protect all of my screens from phones to handheld gaming systems.

Ma
Review №62

The only kiosk to have the s21 ultra invisible shield. Installed in less than 5min. Service was awesome.

Br
Review №63

Very friendly, Quickly Installed My Screen Protector Perfectly ! No Dust, No Bubbles . Always Highly Satisfied With Their Service and especially Their Screen Protectors

Mi
Review №64

I have been going here for years. Their products are great and they stand behind everything they sell. I have always found the entire staff to be fantastic of course I have a couple that are my favorites. Thank you for being there.

El
Review №65

Great and fast service

Cr
Review №66

Every time I come to ZAGG it’s a easy and smooth process for my replacement!!

La
Review №67

Purchased a screen protector for my Samsung Galaxy S21 Ultra 5G. Very happy with the product and quick install 😀.

Ad
Review №68

Great experience quick and painless. Very satisfied with the product

An
Review №69

Great and quick service. I like they are perfectionists with the placement of the screen.

KP
Review №70

Excellent customer service when doing a warranty replacement!

Br
Review №71

Excellent work on fixing my screen. The gentleman took special care in making sure all the air bubbles were out.

Mi
Review №72

Fast, easy, great service. The person who helped me with a replacement was friendly and professional.

Br
Review №73

Very fast and friendly service!

Jo
Review №74

This product is overrated and overprices. Tempered glass is subject to easily being damages with only a slight hit on the edge immediately causing a crack to appear.. If you like a spider web looking screen, then this is the product you want.

Ja
Review №75

One star is too much. What they promise and do are two completely different things. Lifetime guarantees is a story. I ordered a replacement and got not a product you can buy for pennies on any other site for real money. What sounds too good to be truth is not true. Dont waste your time with a company that has pretty packages, slogans and statements - and cant back it. I will return the cheap replacement.

Ke
Review №76

Good experience staff was extremely helpful would recommend

Ma
Review №77

Great place to go for cellar accessories!!! Quick and affordable!

La
Review №78

Thanks Alexandra for your help on the screen protectors!

Mi
Review №79

The people was real friendly and made the visit fast and excellent service

St
Review №80

It was very good.

Ry
Review №81

Always the best customer service when I comeTo Zagg Brandon

So
Review №82

It was quick and easy

Sh
Review №83

Super quick and good job.

M
Review №84

I bought an invisible Shield through Verizon. Verizon did not say anything about having to go through ZAGG for the warranty. The shield only lasted 6 mos. I went Verizon for a replacement only to be told I have go through ZAGG. So far I havent even been able to logon to my account I had to set up with ZAGG to get replacement phone shield that is under warranty. This is such a SCAM!!

Je
Review №85

I recently purchased a new iPhone. I went to the mall to get a case. Everywhere I was shopping around seemed as if everyone just wanted to make a quick buck. Didnt feel comfortable spending my money. I finally reached Zagg. A woman named Miranda helped me. She asked me what I was looking for protection wise. I told her I just got my phone and wanted to make sure I didnt crack it in a day. She showed me all of the cases she had for my phone. Explained what each one was along with what kind of protection it provided. I ended up getting a Gear 4 case. Absolutely love it. She then proceeded to tell me they have a glass and thats provided with a lifetime warranty, better yet they had different kinds depending on what you were looking for to use for your phone. Extremely helpful! She then showed me other products such as the liquid defense and the camera lens. She not once pressured me into anything didnt seem like she was trying to get a commission off of anything. Simply was just showing me what they had to offer. Save to say I got a little bit of everything. So happy I stopped at Zagg. Definitely will be referring everyone here. Thank you so much for taking your time with me & reminding what great customer service is all about

Ju
Review №86

Great service

Ma
Review №87

The employee was extremely helpful and knowledgeable

ea
Review №88

I have been a customer for over 10 years. The only place I go to get screen protectors. Thanks for a great job

Re
Review №89

Price increased from $7 to $10😫

Ch
Review №90

Alexandra, thank you for the hookup!

Sy
Review №91

Only place i go to get my screen protector!

Da
Review №92

Fast friendly service!

ED
Review №93

Good Service

an
Review №94

Very convenient and professional

br
Review №95

My boyfriend bought me the Zagg Invisible HD screen protector for my birthday in May, and it’s definitely protecting my screen. However, the protector has several cracks on the screen and is allowing air bubbles at the ends after typical wear and tear (no bad drops,) over 3 months. It’s not a big deal, but makes me definitely need to get a new one because it doesn’t look very good. The good thing about it is that my phone screen is still in very good condition though! For the price, it’s a pretty decent protector

Bi
Review №96

F- Dont waist your money on this product. It doesnt perform as advertised. I thought about buying warranty for my new phone but after talking to the sales guy about InvisibleShield and the great quality screen protection it offers I decided against purchasing warranty and bought this product instead to save money. Fast forward 6 months, my phone fell out of my pocket (2 to 3 foot drop) and landed face down on the ground the InvisibleShield was perfectly in tact but the phone screen underneath cracked. Lesson learned....Dont make the same mistake.

Pe
Review №97

Pleasant,efficient,helpful.

Pa
Review №98

If you are interested in seeing how to poorly run a kiosk, look no further than Zagg in Brandon.I went in to get a screen protector replacement for the one I bought there 6 months earlier. They boast a lifetime warranty. When I got there, the employee (barely glancing up from her phone) told me it wasnt one of their products. When I told her it was and was made with the machine behind her, she told me that the machine had been broken since she started and that she didnt think they would fix it.So I asked what options I had. She said to check the website in that classic indifferent tone.So I left her to her phone games.I did contact the website and told them of my experience. They sent me an auto-email explaining to me how to replace my screen protector online. But at the bottom, it stated it was no longer made. I own a Note 8 - its not THAT old. So I guess lifetime for Zagg means less than six months.Definition of bad service.

JO
Review №99

EXCELENT SERVICE .. BUTJoelhernandezjwAug 24, 4:49 PM MDTI came to change my cover under warranty in Brandon Store and was one employer take care over 20 people.. that take over 2:00 in line.. sorry but this is Ridiculous.she was really stressed.... need more employer.. the one employer never take a Break. . . please she not a slave..

ar
Review №100

As a customer of this place since last year. Second time here to replace the glass on my phone, they are out of stock. Even they promised first time. You cant contact a manager or owner of the place. Dont waste your time and money. Bad idea to start with them.

Information
18 Photos
100 Comments
2.7 Rating
  • Address:459 Brandon Town Center Dr, Brandon, FL 33511, United States
  • Site:https://zagg.com/us/en_us/
  • Phone:+1 813-445-7815
Categories
  • Cell phone store
  • Cell phone accessory store
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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