Awesome group here, all chip in to get the job done. Wouldn’t go anywhere else.

Great service Nuno got me into revel phone works good and transfered my data

Worst experience ever, know how to waste your time and give false information. Literally waste of time and poor customer service.

I had a shared plan with someone else. I kept having larger than expected bill fluctuations. I had to go to a TM store to get to the bottom of my problems, which included being a secondary person on the account. Mystery solved turned out that the person I shared the account with gave me the wrong phone, I was actually the primary. I walked out with a new phone and my own account. No longer confused about the price differences. Now my bill will be much less and a nice upgrade! Good job Sales rep Nuno****853!!!!

Everyone that works here are Great ! Thank You so much !

I feel like I was treated above and beyond when I ordered T-Mobile home internet. The PCS mobile solutions team, Kim Hamilton, Nuno, and Jessica made the process seemless. I highly recommend you visit their store for all your mobile needs.

Nuno was awesome help me set up my one plus n200 phones great help me set up data and teach me how to use my device

Nuno and Jacob took great care of our devices set up our androids

Great company nuno was great set up my n200 great deal fast service

Nuno was great help me setup my Bluetooth in my car for my new phone great service

Nuno Great help me set up my new phone

Great customer service, very knowledgeable, quick, got the job done!

Had a great experience at T-Mobile this morning nuno was great

My visits to this particular Sprint store are pretty nice. Avery is very hands on with all the customers very attentive to his customers needs. The store is always clean and in order...

This location refused my business and would not provide me with a mask. No problem I will spend a $1000 somewhere else

Great service, Nuno!

Ara was extremely helpful ! She was very sweet and professional. She helped me sign up for a new plan. An asset to your company! Thank you !

Carlo and Mo are amazing! They spent so much time with us, explaining the product and saving us money! We love sprint! Go visit this store ONLY. They will treat you with great customer service!

I have been in many cell phone stores but I have to say this was the best one yet. When we showed up this morning at the store we were early, about 20 minutes before they were open. The manager showed up and went right to work making sure they had the phones in stock that we wanted. The manager turned the process over to Alexis who then made sure our switch to Sprint was as smooth as possible! We got the best possible deal, all thanks to this store’s outstanding team!

Avery was so awesome! He took his time to explain to me all of the things Sprint had to offer to keep my phone protected. Go see Avery hes the man

Mo was amazing help, I walked in ready to cancel my 5 people plan and was done with sprint, Mo took care of my and my family’s plan, and made sure he got us the best plan with the best pricing. Go to him for anything you need, his the best !

I had an extremely pleasant experience at this store. The store manager, William, helped me. I was sent from the much busier Sprint store down the street where I had to wait 2 hours just to find out what was wrong with my phone. William was ready and waiting for me. He was able to repair my phone in about 10 minutes at no charge and with a smile. He was very knowledgeable, helpful and a pleasure to do business with. I wish more of my experiences with customer service were like this one. Personable and efficient customer service is as rare as diamonds these days!

Awesome customer service. The manager and staff were so helpful and patient. Wont ever go to any other store!

Had to have my phone activated. We received excellent service from Sarah Rodriquez. She was very knowledgeable and exceeded our expectations. She also served with a smile.

Absolutely the best customer service a customer could ask for. Manager Bobby and his sales team are the definition of professional. I came in with a billing issue that not only customer care and the store I bought my phone from refused to fix for me due to pure laziness. Bobby and his team quickly went to action to get results. Thank you guys! If not for you I would no longer be a Sprint customer.

Amazing store super friendly. Jazmin and Nikki were fantastic and helped me with everything I needed.

Went to this location to upgrade my phone and ended up getting a great deal on an iPad also. The store manager was super helpful as well as the rep that assisted me. Such a positive and fun enviornment and got everything done quickly. Very professional and definitely recommend!!

Not a bad store, they are small and they dont fix phones on site at this location.

Best store in town.... great customer service reps. Richard spent hours with me and was sooo helpful. Ill never go to another sprint store again... sticking with this one.

Nikki is an amazing manager. Helped put with all my needs and I walked out with everything I wanted at a reasonable price. Will definitely go back!

All the people that work there are sooo amazing and helpful! I would not go anywhere else and Im letting my friends and family know how awesome the prices are and the workers!

This is the best sprint store I have ever been in. The service is exceptional. Very courteous and professional staff. I would recommend to everyone. Keep up the good work.

I went through hell at a previous store buying an iPad Pro at another store. I went to three other places trying to get it fixed, this was my last go at it. Austin was great, they know what to do, they have great customer service.

Not helpful, bad service and too expensive. Stay away!

No employee here.. Wait and wait.. Make sure you have all day!!

Open at 10AM Monday 2/11.Only 2 employees in the building, but only one of them helping customers. Apparently the other was too busy sitting on his rear to help anyone.

Can you hear me now? Great staff

If i could comment and not give a star i would have...!!!This store is such a joke! As is the sprint network completely. They will tell you what you want to hear to get your business then they will jack up your bill and say that it is your plan when you did not sign up for that plan. I have been fighting for an entire year now to just get my bill to be what was agreed upon when i signed a new contract. If i where anyone thinking of switching to sprint i would be thinking twice as they are a bunch of crooks who lie to get your business.. So to sum it up, stay away from these crooked lying scams that call themselves sprint you will regret ever being involved with them. The likelihood of me referring ANYONE to sprint is not at all. I will tell everyone i run into or talk to about sprint to stay the hell away it is going to be the biggest headache and pain in the butt you will have to deal with and i will post a horrible review whenever and wherever i can.. This is in all seriousness people. Sprint is no good at all stay away!! Go with tmobile or ANY other provider u wount regret not choosing sprint i promise this. I hate the day i ever signed up with sprint.

Went there about a month ago. Ended up denying service because You HAVE to get insurance to buy a phone and you cant buy one with cash. When I asked them to prove where it says I need insurance, they had absolutely nothing to show me. Pathetic how they try to get people to spend more money.

After having spent several hours at the corporate owned Sprint store a couple miles away, we stopped into this store to see if our problem could be solved. Sales Rep Joe Adams overheard us explaining the situation to another rep and intervened. He fixed our phone problem in a matter of seconds (no less than 4 techs at the other store could help and told us we needed a new phone) and then spent 2 more hours with us fixing the problems on our Sprint account caused by the other store personnel. Absolutely, fabulous support and customer service by Joe Adams at this Sprint store. I will never go anywhere else again.

This store has phenomenal employees!! Xarah and Joe are the most patient, kind, upbeat, truely love their jobs kind of people. It took them 3 hours to assist in all the technical problems my boyfriend and I presented to them. NOT ONCE...did they ever make us like we were keeping from something else. They never forced us out the door or acted like they couldnt help us. If anyone ever needs help finding great customer service for their cell phone service, go to this store.

I this place has worked wonders with my phone. They have the best staff you could ask for. They have been a huge help to me and my family. I will be recommending them to everyone I know that has Sprint!

Better than t mobile very helpful but not a true sprint store just a franchise so cost for goods are much higher than expected

Great experience when i went to this location. the manager austin was very helpful with fixing my bill as well as getting family new devices. I would reccommend everyone to come to this location instead of the corporate office

Very good service a latin guy help me at lot the wait is only 10 minutes great job

Awesome staff I will definitely be back if I have any questions or concerns

Nikki was a great help with getting my new phone

Well Just fired Sprint. Tryed sending a bill for two phone and service. $477.00 1 month bill. Called and found out that could not even tell me why. Mentioned my laywer. Boy now that do not even talk to you then. So left the Sprint store in Walmart shopping center. Come to fine out not a real Sprint store. Left there and went to a REAL Sprint store we though. Well that is where it went. Brandon buy the mall. And well we will take care of it. Corrected exchanged out to bad phones from the so called Sprint store. And left and 1 month went buy $190.00 two phone and service. Next bill $477.00 1 month. Called to find out well we credit your acc and then charged your acc for the new phones which were brand new. And then credit back and Charge and discount and did not pay a bill and we did pay o a nother credit and then we discounted your acc and credit. Buy now I am lost. Told then $190.00 monthly or good buy. And never sign a contract. Now that is what that are trying to say now. Can not trust them and LOOK AT T MOBLE HEAVEY FIND BUY THE FED GOV FOR THIS PRACTICE. SO SPRINT DESTROYED THE NEW PHONE BUY PUTTING LIQUID ON THE SCREEN. AND IT BLOCKED UP THE PHONE EAR PICE SO THAY BROKE THE NEW PHONE NOW WHICH IN IN THE HANDS OF THE INVESTIGATOR. FCC & FTC. VERY INTERESTED.

The customer service I received today and every time I go to this Sprint store is unmatched. A huge Thank You to Joe and Bobbylee for your patience and willingness to thoroughly explain products and services and for making sure I have all of my questions answered. I was a former (satisfied) ATT customer who switched to Sprint solely due to the customer service I received from the gentlemen mentioned above. Thanks again for ALL you did to make my transition to Sprint a seamless and pleasant experience!

Great customer service and reasonable prices

This place is ridiculous. After losing my phone, they claimed there was going to be a $350 fee to turn off the service my lost phone of which I had already done prior to arriving to get another one, PLUS the cost of a new phone ($800), totaling $1150. I left and went to another SPRINT location. This location told me all I had to do was pay the cost of the replacement, WITHOUT having to pay a $350 cancellation fee. I then returned to get a screen cover put on the new replacement phone and the associate didnt even clean off the screen, which left bubbles under the protector. I went home and had to put another one on. Goes to show, Some things you just have to do on your own.

Told the rep I didn’t want insurance but Sprint has pursued this fraud for many years Someone should post an FCC complaint to stop this

Worst store Ive ever been to. The representatives dont know what theyre doing and every time Ive tried to go there they tell me that they dont know how to help me and i need to go to a different store.

Never again. We were assisted by “AJ” and the experience seemed ok at the time. He was friendly enough, and made the upgrade process easy. However, being in sales and working on commissions, integrity takes a back seat unfortunately. I remember specifically declining the insurance option for our phones because I am already paying for an endorsement on my home policy. I know for a fact I told him not to add the insurance. Secondly, my bf had to switch from his moms plan to mine, and AJ told him to call customer service to get directions on how to return the old phone. They say to go back to store to give it to them and they will know what to do. My bf goes back, tells AJ. he said ok do a factory reset please. My bf does so, hands the phone to AJ. my bf is like ... okay so? That’s it? No receipt? No paperwork? AJ said oh no it’s ok my manager will come in & take care of everything, don’t worry. .... fast forward... 1) the insurance plans were added to our new phones even though I SPECIFICALLY declined. 2) my bf’s mom gets a bill for an additional $200 because the phone was never sent back appropriately. My bf calls the location, tells them what happened, and they give him the runaround, also not allowing him to speak to a manager. “We don’t know where the phone is” and “ are you sure you dropped it off here?” ... thankfully after fighting with customer service he was able to get rid of the $200 charge. But this whole experience is just disappointing. Shady sales agent and lack of accountability for actions. Maybe the store steals people’s phones all the time? Not sure. Not going back.

Their self pay machine is broke has been for about 2 months, the majority of the staff has horrific customer service skills and normally will not help you. The lines are always out the door, and they convienantly never have any replacement screen protectors. I avoid this place at all costs, i would not waste your time.

Austin was very helpful and got me everything I needed and got me a great deal

Great staff super friendly

Worst experience ever at this store. Stay away from this store. Should be zero stars. They screwed up my account so bad I have been dealing with trying to get it corrected since Sept 2015. Go to the corporate store, dont use this store. They should be shut down.

I was told that if I added a phone line to my plan to help a friend out and if she decided not to pay for that phone line that I then could just cancel that phone line and give the phone back and then it would then be transferred to her account that was already delinquent with Sprint however that was a lie told to me by a store representative to make a sell and I am now responsible for the phone and the phone bill. If I was not a two-year plan with Sprint I would cancel them because theyre always trying to add in fees every month.

Do not fall for their promo promising gift cards or credits! Edwin and store manager will add products to your account that you never purchased. Complete fraudulent activity going on here - Stay away

Fast response to my needs. No hard sell techniques.

Theo was great! Very patient with my mom.

Austin was fantastic and was very happy to help with everything I needed

Today after months of phone issues with no resolution at the other Brandon store I went into this location. I dealt with Assistant Manager Joe Adams and he looked at my account saw that it had been in service for the same issues previously. My phone a Note 4 has been shutting off once it reaches 20%, I had taken it to the other Brandon Blvd location before where they said it was everything from possible 3rd party apps (which i had none) to needing a reflash of the software. They reflashed the phone and problems continued but they were requesting that I leave it overnight again which wasnt possible due to me being disabled and not being free to move about unplanned. He was a complete 360 in service he ran diagnostics on the battery which the other store had said wasnt a possible issue (how that makes sense is unknown to me) and put through the request for the replacement through insurance that Ive been needing. I will continue to business with this location because of the costumer care given by Joe Adams he saved a 7 year customer from possibly switching carriers because of the lack of help and care given by the other location. Customer service like this is what keeps people loyal and coming back.

Went to the store to get a hotspot after pulling my credit they said I needed a $150 deposit I left called Sprint directly and they told me no deposit and have no idea why they asked for it cant figure out what they were going to do with $150

Joe-Rude service, did not place any value on recruiting a new customer, was inconsiderate and handed me a brochure in lieu of answering my questions, rather abruptly, because another customer had come in the door.The young staff there are unfamiliar with their broadband wifi products and sweet thing tried to fumble through a half of a sales pitch. Demonstrated and admittted that the employee had no technical knowledge or pricing knowledge of devices. Wow.Not a very good experience ( after talking with a very nice gentleman on the phone before I came to the store). Iwas disappointed with the in store customer service. Did not purchase service and wont choose sprint.

This is NOT a corporate store; they are more interested in selling you something than repairing your phone or resolving the problem. The man working there was EXTREMELY rude and very sarcastic.

I went into the store with problems with my phone and the staff was very helpful and fixed all of my problems

The Manager Nikki is amazing.

Horrible management Staff. Austin the manager was the worst. Def going to wanna switch to a different company .

Joe and William are awesome! Will never go to the other store in Brandon that takes friends before customers!

Desi and the staff here is amazing

Service was great. In and out of store in 30 minutes

Best sprint store in brandon

Cell phone store, nice area

The worst cell.phone service that is out there on the market

The Absolute WORST. In every way.

No real wait the only downside is less stock then a larger store.

This place is so busy that they could care less if you buy anything or not. Way to go Sprint.

This Sprint location is horrible . I paid the necessary fee to upgrade from a Lease . In which i was given the okay to purchase another lease agreement . Only to find out that I was still being charged for the phone as well as my current phone . REALLY SAD .

Awesome staff

This is the Sprint store I always ues.

RUN

Too busy