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Verizon Authorized Retailer — Cellular Sales
1101 W Brandon Blvd, Brandon, FL 33511, United States
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Verizon Authorized Retailer — Cellular Sales
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Je
Review №1

Billy has continued to go above and beyond from the moment my family walked in the door. We have opposing work schedules so finding the time to get to Verizon as a unit has been tough. We made it though right before closing the other night. Billy and his coworker went above and beyond. They joked with my children to keep them entertained, they provided respectful and superior service to my entire family. Billy was extremely knowledgeable on phone plans and products. I had several questions and all were answered clearly and conveyed in a manner I could understand. The bright smile on their faces when we walked in and the goodbye wave as we pulled away (about 2 hours past closing), we felt welcomed and comfortable the entire time. We are very aesthetic with switching to Verizon and your employee has now branded us up with great quality devices and watches. Also, it doesn’t stop just because the sale is complete, he continues to answer my calls/texts if I have any questions, no matter how silly or minuscule. I feel confident with my new devices and I have had great service, both cellular and with sales at the store.. As Verizon says; “Now that’s powerful!”Thank you to Billy and his associate ! 💪 📱 🍎

Li
Review №2

Had a great experience, Marshal Dessalines gave great customer service, explained everything, new phone, or new billing since our daughter is no longer on our plan. Its nice to be greeted at the door with a welcome. As I said great customer service.

an
Review №3

I went to this store and was helped by Amir switching all my phones. He was extremely helpful in getting all my phones switched over . Highly recommend going to this location. Great customer service

Se
Review №4

My family and I were all planning to get our phones upgraded and traded in! Marshal at this location was so informative, patient and supportive in the whole trade in process and made sure we understood every part of the way! We had a great experience here and could not be happier with the service.

Me
Review №5

Amir Khaled helped me get 5he exact phone i wanted he went above and beyond by going to get the phone from another store to save me the trip. Absolutely wonderful service

Ke
Review №6

Had a great experience getting in and out with a new phone very quickly. Marshal was a pleasure to work with and helped make the transition very smooth. Thank you for all the help!

Ho
Review №7

Verizon in Brandon has an amazing Sales Rep. Stephanie Jurkowski. She is incredibly knowledgeable about all their products. Stephanie also helped my fiancé and I for over an hour with set up of apple accounts, password resets, and activation air my new Apple watch. I’m so happy and thankful for her patience and over all pleasant personality. I’m coming back tomorrow to bring donuts. 😁🍩⭐️⭐️⭐️⭐️⭐️ Thanks Stephanie!!

Pe
Review №8

Marshall was a great help today with setting us up on a new updated plan. We got two brand new IPhone 12 Pros. He made sure we got the best deal possible and we got the best bang for our buck. He is very knowledgeable and very honest. Highly recommend coming in and asking for Marshall he will take care of you and same for everyone else who works here.

Do
Review №9

We have actually dealt with Amir Khalid 3 different times and he was the best. Took time to explain everything and he answered all our questions and then some. Anytime I need to find out anything I wii come back and speak to Amir.

Es
Review №10

Stopped in to see what types of offers might be available. I was immediately greeted by Marshal who introduced himself and went to work figuring things out for me. I was (and still am) impressed by his candor around my current plans and the options that could work while saving me a little bit of $ (I went in telling him I was cheap 😂😂😂). The experience was probably one of the best ones I’ve had in all of my years of phone shopping. The time that he took to break everything down and make sure that I understood coupled with him smiling as my little people entertained the rest of the store in the background convinced me to take all of my phone needs to his store moving forward. Grateful for a great experience!

ca
Review №11

Stephanie at the Brandon store was on point, she got me the best deal available and I highly recommend if your looking for a new phone or plan, take a visit to her and this location. Thank you!

Ta
Review №12

Marshall was outstanding!!!! He made me and my husband feel like family. He was very knowledgeable, very attentive to our needs and we felt that he was very honest. Really enjoyed our visit at this store.

ch
Review №13

Very professional staff and were extremely helpful in getting my new phone setup. The business manager, Chris did an awesome job providing me the best deal possible on a new phone!

Br
Review №14

Billy Holloway was great and took all the time to help me update my iPhone. Awesome service here in Brandon.

JB
Review №15

We started at the Corporate Verizon store and were told we had to wait 2 hours for help, buying new phones. We decided to stop at a Verizon Authorized Retailer and we are SOOOO GLAD we did! Taylyn greeted us with a smile and was very happy to help us decide what phones would be the best for our family. The entire staff was friendly, the store was clean and we felt welcomed from the second we walked in. To Taylyns manager...this girl needs a RAISE! She was amazing!

Mo
Review №16

Terrell is awesome I drive an hour away just to deal with him great customer service🙂

Ro
Review №17

Even before the pandemic, the Verizon store on Causeway was packed with customers; sometimes during peak hours youd wait an hour just to have a representative get started on you. Now its appointment-only. In light of that, I was really dragging my feet on upgrading my old phone.Then Google reminded me that this location on 60 is open, and less busy than average at 5pm. I guess Ive been seeing the building for years, but never added it to my mental map, for whatever reason.Anyway, I walked in without an appointment to a store that was virtually empty, where I was immediately greeted by Julius, who is a model representative. He was helpful, personable, and got me exactly what I wanted without trying to convince me to stretch my budget. My associate who came in with me isnt quite as tech-minded, but Julius was able to clearly assess our needs and speak to us effectively and respectfully on each of our levels without missing a beat. He was also able to work with our business account without deferring us to another store.Im not really a people person, so when I say I actually enjoyed my visit under care of this locations staff, dont take that lightly. Corporate would do well to take good care of these employees.They should probably also try harder to promote this store, because its practically hiding in plain sight. I mean, finding out that there was a local store thats accepting walk-ins, much less crowded, and easy to get to, was what made me decide I was trading in the old clunker same-day instead of putting it off for a few more months. And its weird that it was all news to me, because I shop at the Publix in the same plaza like twice a week.Im not a marketing guy, but maybe like, put some more red on the outside of the building instead of painting it like a stealth bomber, or something, because Ive been going to the liquor store in full view of it for years and lowkey still thought this place was a bank.Long story short, I had a great experience (which is not a common thing to say about spending time on a sales floor) and will gladly come back for anything phone related.

ji
Review №18

Taylyn was a great sales representative! She was very helpful and the whole process went very smoothly.

Sh
Review №19

Kianah and Marshall provided outstanding customer service. They understood my needs and recommended the bed plan. Excellent customer service.

La
Review №20

Marshal was phenomenal! You need more like him! Take care of him and reward his excellent customer service skills!

Ev
Review №21

Mr. Marshall and Mr. Noel helped me to the best of their ability’s and made it super easy for me to get in and out. All questions were answered with the best possible answers and give them 10/10 stars.

Ja
Review №22

Two salesman helping one customer, we waited 15 min and left. The toy phones were locked in a holder. BTW, some customers like to be able to pick up the phones and see the cameras, feel the weight of the phone, etc

Mi
Review №23

Stopped in and got some help from Julius! Great customer service and very personable. In and out in 20 minutes with a new phone!

St
Review №24

They didnt do anything for me.service.no good an Verizon have techs to help ya out when your phone has a problem.All ya have is sales people, Verizon has drop in services and caring an satisfying there customer.Bad for business, yall should be ashamed of how yall operate.even though the pandemic has something to do with it.But just dont leave your loyal customer in the dark.

R.
Review №25

Both sale reps Julius and Kianah really help through the process of setting up a new account. They answered all my questions comments and concerns and gave me a really great rundown on how everything works between billing to even the phone it’s self . Hope you guys keep them and have a blessed day.

To
Review №26

Chandler was able to address my cell phone problems with professionalism and knowledge. During the process Chandler educated me on my device thus enabling me to enjoy its use.

Ca
Review №27

Very helpful and polite good service, good listener .Chandler was a awesome agent .Always smiley and very positive.

De
Review №28

Julius was the absolute best! He was super patient and friendly and I can honestly say this was the most fantastic experience I ever had with Verizon. Thank you so much Julius!!!!

Ca
Review №29

Emily was wonderful..helped me understand some things I was not sure of.

Da
Review №30

David treated me very well and gave me information on all the promotions and prices. Really appreciated how I was treated by everyone! Very clean and happy environment!!

Ja
Review №31

I came in upset and frustrated and left with a smile and a new business account representative. Amir was super helpful and didnt let my attitude sway him from doing his job properly. He got us squared away on everything, with little hassle.

Er
Review №32

Marshal was the BEST salesperson we have ever had at a Verizon store!

As
Review №33

Amir offered awesome customer service and was very professional. He was able to get me a great deal on the new IPhone 12 Pro Max without a crazy increase on my monthly bill! Couldn’t be happier with my experience at this location and with Amir’s assistance!

Ch
Review №34

The Sales Representative, Amir, was extremely professional and very wise not only on how to do his job well, but do it with a 100% accuracy and extreme ease! I will only be going through Amir from now on! Thanks Amir for welcoming me to the Verizon Family!

je
Review №35

Very good customer service and very fast

Kw
Review №36

Marshal was great!!! He helped us so much and explained everything.

Co
Review №37

Quick, friendly service from Amir. I purchased a phone for pickup and he had me out of the store within 20 minutes. There were several other customers already being helped and it was the end of Amirs shift but he stayed late to help me.

Na
Review №38

From the moment we walked in, someone greeted us and made sure we were acknowledged. despite the fact that it was a pretty busy day, the agent assisting us, who also happened to be the store manager, was flawlessly efficient. she helped us with all of our issues and tended to each and every one of our concerns. this specific location was a bit of a detour from my usual area but i would 100% recommend it for anyone that wants to experience 10/10 service :)

Lo
Review №39

We are on vacation in Brandon, Florida. I had bought a new iPhone11 in Ohio and brought it with me on vacation but had not activated it. We came to this store on Highway 60 in Brandon for help. Connie and Stephanie, were both so helpful. They spent over an hour helping me set up the phone and figuring out all of the changes. They even found that the Verizon store in Ohio had failed to update my plan to unlimited like we had asked. They took care of this for me as well. They were both very professional and courteous. You are truly lucky to have them on your team. I have had an iPhone for years and have never encountered such helpful and friendly staff.

Ju
Review №40

Very Professional service and help. If you go to this store ask for Daniel. He was so helpful and clear about everything.

Ka
Review №41

Amir was awesome! Showed a lot of patience with me as I was frantic about having phone issues with prior carrier. Took a lot of time to get the right phone for me and setting up my account. I highly recommend Amir and his co-workers as they all were professional, kind, and helpful!

Yi
Review №42

Went in to switch phones and add a line. The manager was the one who assisted us. She was simply amazing. From the moment we walked in until we walked out she was attentive, knowledgeable, efficient, and even funny to boost. This location was out of my way, but Id gladly come back to this one if I ever encounter any issues or need an agents service.

YA
Review №43

The best customer service experience! Amir was fantastic!

La
Review №44

We were in and out in under 30minutes. We tried a verizon down the street & they would not even let us in because they were closing in less than 30mins. We had tried to purchase our phone at Costco but the system was down. Headed over to this one and the gentleman helped up immediately. We knew which phone we wanted before we arrived, so he was able to grab it for us, get it activated and all the paperwork completed very quickly. We was very helpful and knowledgeful. After this great experience we will definitely go here again over going to an actual verizon store. 100% would recommend

Al
Review №45

I would like to say a great big THANK YOU to Ms. Nas (like the rapper). If you are having a problem with service from Verizon, she is the go to. If you hate your current provider, please go and see her. I overloaded her with questions and she answered them all and conquered my problems. But....(I think she called me old low key...) Thanks again

Ki
Review №46

I went to two other stores before this location and had friendly service but didnt feel like I was dealing with a phone expert until I came here. Amir was professional, provided exceptional customer service, and made my experience a very pleasant experience. He was very efficient and went above and beyond to meet my needs and help me set up a new phone and data plan. When other customers came in, they were all treated as if they mattered! I also received follow up on some accessories that he ordered and I will now only go to this location from here on out because I know they care about the customer!

He
Review №47

Salesman wasnt able to assist on much. Didnt seem to want to really address any questions. Will go to Causeway store next time

To
Review №48

I went in to pay my bill. It took a hour once I got to the register, I really cant believe how long it took. Im not exaggerating.

Pa
Review №49

Very knowledgeable employees and fast service.

An
Review №50

Joe helped get me set up after switching from T-Mobile. The knowledge a service from the staff is second to none. I was set up with a new phone and affordable and competitive plan in no time. Couldn’t be happier that I came in to make the switch.

Sh
Review №51

If it were possible I would rate more than 5 starsService was out standing, knowledge of products was fantastic, and friendly professional manner off the charts. Which explains why I have been a customer for almost 17 years. Thank you Jonathan

Sh
Review №52

Both gentlemen were very helpful, patient, and knowledgeable! I’m extremely impressed with the service and would recommend this store to any customers looking for a friendly and informative experience.

Al
Review №53

Amir is very helpful when I came in to get my phone. He helped me choose a great phone with a great plan.

Mi
Review №54

Today I have received the best service I have received in a long time. The customer service app rising today was excellent and surprise. Very customer friendly professional and they do their job very very well. I would recommend family and friends and others to come to this location and received excellent customer service that I received today. From Amir and Enas

Wi
Review №55

Nas was helpful, but customer service line hung up 3 times on us while trying to turn in a new phone and tablet after fathers sudden death. 2 store visits and 4 calls prior to attempting return and hung up on 3 times. Terrible except for Nas. Verizon should be ashamed of themselves.

Au
Review №56

Thanks to Amir for getting us set up with new iphones today. He was able to get everything transferred over from my contacts and photos and it was a seamless process. Great job and thanks for your patience.

Ni
Review №57

It was very comfortable, especially considering I couldnt complete my order online because of a system flaw that was causing me to appear as a current customer in the system and the employee was extremely helpful and polite and intuitive of what all was needed to be done to correct the analytical errors of a system that is in my opinion a little bit lacking in some areas especially for the number one Verizon company.... hell even the poor employee was dealing with it.... thanks for getting me going James #employee #awesome #putting in the extra hours!

Ju
Review №58

All good helped fix my issue

Pa
Review №59

Amir is Awesome 😎 Explained every step, made the process fun and exciting! Definitely recommend! Customer service is alive and well with this location! Cannot thank you enough Amir! ♥️🙌🏼🤗

Jo
Review №60

The customer service at this Verizon store is incredible. I was greeted at the door by Vito and Elroy. These gentlemen not only help me find contacts on my phone but also went above and beyond. 5 stars

Ma
Review №61

I walked in the store on Saturday 26th and was totally disappointed

Fa
Review №62

Dude with ray bans Amir go to him he coolAnd his co worker so fine but that’s not my business

St
Review №63

Went to Verizon after other carriers gave me bad service. Ngoc Son Nguyen is a nice sales person there who got me what I needed, answered my questions, and got my phone set up without any hitches. Save time trouble, and money and just come to this store.

Za
Review №64

Went in to switch from T-mobile, thought I wasnt going to be able to do it all at once. To my surprise, I was able to port over my number and get two new phones and a great data plan after sitting in. The representatives name was Matin and he was very knowledgeable and quick. I didnt know how simple the process would be but they were professionals and knew what they were doing. Such a nice store, 10/10 recommend

ad
Review №65

These ppl lie and deceive you. They are a joke. Make promises for your bill to be lower and you get surprises months later. Verizon should be ashamed to allow them to be in business. Would give no stars is I could leave a review. Also when you ask to speak to a manager you are given a run around about them not being there or not availableUpdate: after speaking to Verizon was told a member of management from this store was going to call me back in a few hours. 4 DAYS AGO!!!! Verizon should be ashamed to be in business with this company. Customer service is not what they do. They are in the business to scam ppl. They are crooks. Lying and dont do what they sayStill crooks . Still liars

Wi
Review №66

Very helpful staff. Amir did an excellent job helping me upgrade my phone.

Am
Review №67

The staff was great and accommodating. I got my daughter a cellphone for her birthday. They made it easy and activation simple. There is a happy teenage girl this month with her new phone I am grateful to guys there. New location, looks great and staff ready to help.

Ga
Review №68

Went In on tuesday to have my phone worked on and I met conshario and invited to sit down. Immediately he was helpful, explained all products. He taught me have to use my phone for what I needed most. I recommend this store to anybody. Please stop In to be serviced.

Do
Review №69

Had to purchase a new phone

G
Review №70

Went in to get a new Samsung Galaxy in Dec. 2018, but the sales rep talked me into a different phone with promo sale for 50% off. The promo price didnt reflect on my next bill, so I followed up. Was told it can take longer during the holidays to reflect on the bill. Took 2 months, but got a call from Cellular Sales corporate that they arent going to honor the promo price because the sales rep didnt do necessary steps. So now Im stuck paying full price for a mistake I had not control over? Sales rep I had no longer works there. Ive been a Verizon customer for several years, but since this isnt their store, they cant make adjustments. Have never had this happen before. Disappointed that Cellular Sales wouldnt fix their own mistake. Will only buy directly from true Verizon Store in the future.

Ca
Review №71

Great place and friendly customer service

To
Review №72

Great service by Trent. He was very helpful in picking out new phones for me and my grandma. Customer service needs more people like him as he is a professional at it.

El
Review №73

Ameer was awesome and helpful. He helped me get an amazing brand new phone for a great deal! I definitely recommend going to check him out!

Ph
Review №74

I switched from ATT due to no service in an area where we frequent. Jeremy Driver made the process easy, handled all of my questions, and set my new devices up correctly. Thank you Jeremy!

Ga
Review №75

Young man did an outstanding job recommend this place to anyone

Ra
Review №76

Joe answered all our questions and explained everything clearly and in detail. We were able to get the phones we wanted. We traveled from Wesley Chapel to the Gandy store just so we could work with Joe. He was extremely helpful.

Ja
Review №77

Sales guy was very unprofessional. He takes it upon himself to ask us “you guys are not going to take these phones and then leave this unpaid are you?” Then offers us military discount takes my Military ID then months later we find out we are not receiving the discount. Also I traded in an I phone XR and because he didn’t do his job right and decided to pencil numbers in I never received my portion of the credit for a barely used iPhone XR. This is a very crooked place and they don’t even deserve to be associated with Verizon wireless.

St
Review №78

I had Kelley Peterkin help me. He did an awesome job. He took care of my phone and fixed the problem very quickly. I will definitely come to see Kelley for my next phone purchase. Thanks again Kelley.

Jo
Review №79

The staff helped getting our phones set up and ready for use.

Da
Review №80

Trey and Joe were the BOMB for us crazy women coming in their store in a frantic state at 8:30 in the evening to get a phone upgrade! They were super polite, helpful, and funny witted calming us crazy women down. Go visit them!

An
Review №81

Me and my family recently bought iPhone XRs from Zia and Trent. The moment we walked in we were getting 5 star customer service. They made us feel like family from the start. They answered all of our questions open and honestly and broke down our upcoming bills with our new phones.

be
Review №82

My Phone Rep,Kelley at theVerizon Wireless Store, Brandon Blvd today was superb. I appreciated theprofessionalism.quality timespent and the courteousmanner show to me as aVerizon customer.Kelley, made my day.Betty Devore

J
Review №83

Very pleased and very happy. I think this is the most easiest upgrade, I have ever done. Alexis was a great help!

Fr
Review №84

AWESOME CUSTOMER SERVICE!!! Ive had bad experiences with other Verizon authorized dealers in the past. Trent and Tazia made me feel more like an old friend than a customer. They worked perfectly together to make sure I left out of the Brandon Hwy 60 location with everything I needed, and a new respect for Verizon authorized dealers!! Thanks you two!!!!

Da
Review №85

I went to the international mall today and the customer service lady named Tazia Walker and she is the most pleasant person I have worked with on my account. I met her once before and waited for her to change my phone with me because I’ve had other problems with other agents that work for the company. Satisfactory is working with Tazia at Verizon

Na
Review №86

Tazia and trent were beyond helpful, I came in to get my old phone transferred to a new one I got they were helpful and worked together extremely well I think this is my first review ever on Google because the experience was worth it. I appreciate the help while staying professional thank you for the service

Ja
Review №87

This place went above and beyond to make sure I got the phone Ive been looking for. Louie in particular did a phenomenal job of finding one in the area so that I wouldnt have to order and wait.

Ma
Review №88

This location is excellent. The workers are always pleasant and helpful. I will go nowhere else.

Sh
Review №89

My husband and I were at the verizon in store.We were taken care of by Trent And Zia. We are soooo happy with the service. We found them on Google reviews. The service here was the best that we ever experienced. We live in Sarasota. The service here was 10 stars. These 2 were so helpful, we were so happy. We will be back! Sincerely, Sherry, Pierre Delmenico

Ma
Review №90

Connie and dedrick were great!!!Very pleasant and easy to talk to and knowledgeable as well! ThanksMarc and Donna

Pa
Review №91

It works thanks

Be
Review №92

Awesome!!!

Zi
Review №93

Dishonest lady. She told me I have to pay 40% down due to bad credit. My credit score is above 800. Not helpful at all and more interested to sell accessories then actual plan. I end up walking out without a purchase.

Bi
Review №94

Sabri was a great representative! Very kind and always had a smile on his face. He was kind enough to put my daughter and I seen protector on

DJ
Review №95

I Came In To Exchange A Pair Of Defective Headphones. Christene Was Very Kind, Professional, And A Pleasure To Work With. WELL DONE Verizon.

La
Review №96

The sales manager was friendly with a twist of humor that made this customer service experience out of this world. Will definitely be back for the Note 9!!!!!!!!UPDATED REVIEW I went back for the Note 9 just as I stated in my earlier review and Zaya and Trenton were FANTASTIC! I Pray Im not medding up on there names. The customer service was hands down the best! They werent pushy and didnt try to come across too sales driven which made the experiencea relaxing no pressure purchasing. 1-19-19.

Mi
Review №97

Needed a phone they had it in stock it was an easy process had me in-and-out in 30 minutes

Bu
Review №98

Explain the details quite well and make sure that we understand.

Ur
Review №99

Great service by all 4 of the employees working there. Very knowledgeable and friendly.

Bo
Review №100

They know what they did.

Information
5 Photos
100 Comments
4.6 Rating
  • Address:1101 W Brandon Blvd, Brandon, FL 33511, United States
  • Site:https://cellularsales.com/stores/verizon-1101-w-brandon-blvd-brandon-fl-33511/
  • Phone:+1 813-643-6600
Categories
  • Cell phone store
  • Telecommunications equipment supplier
  • Telephone company
Working hours
  • Monday:10AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:Closed
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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