Working with Weldon Streeter at Dean Team Hyundai was a smooth experience! He was professional, courteous, knowledgeable and efficient! Weldon did something that I had never witnessed before. He said “my family and I thank you for your business”! His service surpassed any other! For any one on the market to buy a vehicle, I would recommend you stop by and pay him a visit.

I bought a Sonata about a month ago and Frank made the whole process super quick and easy! Hands down one of the most genuine salespeople I have met. Even after the buying process, he has been right there to assist me with any needs!

The entire crew here made the car buying process smooth and easy. This was my first time making a purchase like this, and Weldon especially answered all my questions. After visiting three dealerships that day, this was the only one that I truly felt comfortable in. 10/10 recommend this facility and Weldon!

I bought a new Tucson Hybrid last month at this dealership, and even amid the chip shortage that’s played havoc on the market my experience was awesome. I was able to work with Ryan primarily over the phone and text, which is what I preferred to going into the store. He was friendly, clear, up-front, and responsive. The whole process was fair and not pressured at all, which was something else I really wanted in a dealer. By the time my car came in, my purchase was as smooth as could be. No surprises, and the paperwork took maybe a half hour to an hour. The car was clean and ready as I expected. The store was newer and clean and comfortable while I was there. Super happy to be a new Hyundai owner. I’ll probably get it serviced there and buy my next car at this dealership.

Bought my brand new Santa Cruz from here long distance after some online research. I liked the price this dealership advertised and took a leap of faith coordinating everything mainly over the phone without seeing or test driving the vehicle first. Frank was very helpful and kept me informed every step of the way including when I would receive paperwork to sign and when vehicle would be delivered. I’m aware this may be a process many salesmen and buyers aren’t familiar with but all ended well with Frank’s help.

I wouldnt recommend getting a car here. We looked at a car that had a horrible smell likely from the floorboards. The second car had stains on all seats. Did purchase that car but felt like it was a take it or leave it, because the car wasnt detailed. Painful typical car buying let me go check with the boss routine.Way too long of a wait, literally hours. No financing paid cash. Nonsense. Asked to sign a legal waiver which is tacky and strange.Wish we wouldve gone somewhere else or bought a car from an individual.Definitely not recommended...

Only leaving 2 stars because weve had our car serviced here and the people from the servicing part of the dealer were great. However, today my husband and I stopped by because we were looking for a new car. There was plenty of car salesmen not busy in the showroom, however no one greeted us as we came in. We had walked around the lot as well, and even ran into two car salesmen but they also did not ask if they could help. We kept looking around and waiting for someone to approach us but they all acted as if we werent there. We left and ended up buying a car at a Honda dealer instead, we love our other Hyundai car but the service (from the salesmen) here was horrible. At other dealers we visited we were greeted and asked how we could be helped right away.

The after-sale customer service is atrocious! My wife and I have been trying to reach our salesman and the business manager for well over a month to cancel an extended warranty, but they will not answer, call, or text back. I would encourage you to look elsewhere to purchase a vehicle.

I highly recommend going to Dean Team Hyundai for your next vehicle purchase! Torrey was very helpful helping me find the car that was right for me. As a first-time car buyer, I was completely new to the process of buying a new car from a dealership. Torrey helped me navigate through this new process with ease. I was offered competitive prices with extraordinary warranties that no other dealerships could match. I love my new Hyundai Elantra, and recommended anyone looking for a new car to come here!

Had a fantastic experience today with the Dean Team staff. Steve Harper is super knowledgeable about the vehicles and helping compare different models. Mike Larkin was great to work with in finance. The whole process was no pressure and very simple.

Weldon was attentive, considerate, knowledgeable and anticipated my needs as I was selecting the car. He was available and helpful at delivery and took time to review my concerns. Thank you Weldon for making this a pleasant experience. I hate to buy cars so it was a high bar!

The people at Dean Team Hyundai have taken such great care of me over the past three years! From the sales team to the technicians to the cashiers - they are all fantastic and always watching out for my best interest!

Wonderful experience..Weldon did a great job and the Genius we purchased is our 3rd purchased with the Dean Team!

We purchased a used vehicle this weekend for our daughter. Our sales person was Andy Miller. He was wonderful during the whole process! I highly recommend asking for Andy if you are shopping at Dean Team Hyundai!

Frank took me far test drive and was very informative Very friendly

Thank you so much to Andy Miller for making this deal happen and getting my car. Great smooth experence. Very friendly and very knowledgeable about the car. Highly recommend Andy and this dealership.

I sent an online inquiry about a 2022 Genesis GV70 on Labor Day not knowing they were closed. I received an emailed response the following day from Torrey Iannazzo. Everything seemed very normal with our communication until it completely stopped for no reason. I asked Torrey if we could work out some preliminary numbers for their GV70 and my trade-in before I made the trip from Columbia. They low-balled my trade which was disappointing but I hung in there with communications and replied with a more reasonable set of numbers. I never heard back from him again. Nothing, zip.I cannot imagine executives at Genesis, who are building an excellent image and numerous vehicles would be happy knowing their front line workers are blowing off qualified customers who want to buy their $65k vehicles. Ive purchased 4 new vehicles since 2014 and this has been my worst experience or honestly, lack of experience. Spend your money where youre valued, not where youre ignored.9/21/21: In response to the dealerships reply to my initial review. On September 7th an email to Torrey was sent & it included all my contact info including cell phone, office phone & obviously email. Torrey did respond to it the same day. So this is not true. You did have my phone number. Also, the trade-in offer from your dealership was $34k & I responded back I wanted more like $39k. A difference of $5k so no idea where on earth this $14k difference is coming from, I have the emails to prove this too. This is just getting worse honestly, I clearly got lucky not buying here. Future customers need to document everything, this here is a prime example why!

Excellent service, both customer and car. This team is awesome and makes sure you understand what services are needed before completing them. They are also great about not doing things that arent warranted. I know that when I take my car in I am going to get exactly what my car needs. The guys in the service office are super friendly! Will definitely go back. Its the only place Ill get my Tucson serviced.

10/10 recommend coming to Dean Team Hyundai in Ballwin for your next vehicle purchase. If you do go, ask for Torrey Iannazzo! He is great and will make the buying process very easy while also being very thorough. The entire time he was so helpful in getting me the exact vehicle I wanted. I warned the dealership that I am very picky and I was impressed that they were able to get me everything that I wanted. They even went out of their way to get me something not even on their lot. Their finance team was great as well. Definitely helped me get the lowest APR compared to any other dealer I went to.

Love my Hyundai Santa Fe and really enjoy working with everyone at Dean Team. Service folks are exceptional and very friendly. I never have to wait long, for my oil changes, and the car is always clean. Very happy camper all around...

Courtney is an excellent sales person! She is very knowledgeable and gives great deals. Love that she is responsive to phone, emails and text. Go see Courtney for your next vehicle! She went out of her way to help.

Jacob was really great introducing us to Hyundais for our first time.

We knew we wanted another Hyundai since I bought my Santa Fe and have liked that so far. My husband wanted a smaller SUV and the Tucson was perfect. Frank our salesman was very patient with all my husbands concerns. He really didnt have to get another car, but we thought we would go in and see what was out there. Frank and the Manager made sure we got what we wanted. My husband is loving his new SUV.

I would not recommend Dean Team HyundaiThey do not keep their word.They tell you a price and you agree on it and then the sales manager goes against it and charges you more.They do not care about their customers and go against their promise.Do not trust them and do not give them businessThere are plenty of other places that care about their customers more

Our experience with Dean Team Hyundai was awful! They lied to us before we bought a car that turned out to be a lemon! They were absolutely no help after the purchase and now we are trying to cancel a warranty they sold us and it has been 6 days of not being able to talk to someone! I hope you will do business elsewhere with a more honest company.

Ive 62 years old and have purchased a lot of vehicles over the years. Buying a Hyundai from the Dean Team and specifically Andy Miller was the single best purchase ever. Andy is very knowledgeable, very honest and has a great way about him. Hes interested in you the customer and really cares about providing what you want and making it a good experience. Absolutely not pushy like many car salesman and very easy to deal with. Absolutely recommend you ask for him. Youll be glad you did. PS - Love my Palisade so far. Great car.

We had a great experience purchasing a new car and working with Tommy. I was truly dreading the whole thing because buying a car is usually a pretty painful experience, but Tommy was great, helpful, and kept us laughing.

Weldon went above and beyond! Love our new vehicle!

Very good, friendly service. My experience is that they take good care of their customers. Find a coupon and the price is competitive too!

Had a great experience with Andy Miller when we purchased our Hyundai Palisade. Couldnt have found a more honest and kind salesperson. I appreciated the level of integrity and sincerity he displayed through the transaction. Was never pushy like most people imagine car salesmen. Highly recommend asking for him!

I came in concerning a problem with the key fob not connecting properly with the brake sensor; resulting in the car not starting at times and leaving me stranded. several online videos (including on from another Hyundai dealer) say this is a known issue with Hyundai. however, Dean acted as if they had never heard of the issue and tried to blame weak batteries in the key fobs. yet, the car started every time with the current fob batteries. they did nothing to fix the problem.

Great buying experience. Tommy took good care of us.

Torrey was very helpful and professional with us. He helped me get a nice new Santa Fe that I love. I would definitely recommend him to anyone looking to get a good deal on a nice car!

I had an excellent shopping experience at Dean Team. Prompt service and excellent customer service. Our salesman Tommy was professional and not pushy at all. We were very impressed with Dean Team as this is our first Hyundai vehicle. Both Tommy and the finance employee made our purchase smooth, quick and painless!

Andy Miller is an all star. He is super helpful. He really wants you to make the right decision for you. He is very knowledgeable about the cars that Hyundai offers and I recommend using him for your car purchases from here on out. Thanks Andy!

So nice lady trying too take care of my problem.

Such helpful and friendly staff! Low-pressure, knowledgeable, nice environment

Dean Team was courteous. I never felt pressured. And I have nothing but exceptional things to say about the Palisade! It is amazing!

How can you not love the service from this place!! From the sales man that I helped me purchase my cars to the service department, its just an all around great group of people who care about getting yo taken care of and happy with your purchase

I bought a car here the price was decent. They evaluated my car for a trade in and their offer was insultingly low. I sold it on facebook marketplace for more than 3 times what they offered with no effort.After you buy a car they will constantly spam you with emails claiming that maintenance is due trying to trick you into going in and paying for maintenance rather than getting the free maintenance provided with the car. I even called up the technicians twice and they say its the system nothing we can do. I have sent emails trying to get a response about this but have been ignored. I expected better.

Paul made this process so easy for me. As someone who has worked in this industry I know how much of a pain the car buying process is and Paul completely shattered that expectation. I’m so happy with my new car and for the diligence and effort that was put in to make sure it was right for me.

I would like to thank Dean Team Hyundai, specifically Andy Miller, for a five star buying experience. The environment was relaxed, courteous and professional without any of the high pressure often seen when purchasing a new vehicle. I would definitely recommend Andy Miller to anyone looking for a new Hyundai.

Told Weldon I wouldnt give him a 5/5, I wouldve give him a 10/5. Very patient with diverse people.

Weldon Streeter made buying my Elantra smooth. He was friendly and worked hard to make me happy with my purchase. He made sure to listen to all the features i wanted and found the perfect car!

I loved my experience at Dean Team Hyundai. I would highly recommend you go see Tommy about a car. The service was excellent, and they found exactly what I wanted. My experience was handled very professionally and I felt as though I was not just another sale, but building a relationship to serve my needs in the future.

I want to thank Andy Miller especially and other team members at Dean team Hyundai for a pleasant experience last week. I purchased a super car gv80 and Andy was awesome to work with. Never any pressure and very knowledgeable about the gv80 and all cars with his experience in the business. I have to say one of my easiest purchases of a car and very pleased. Thank you again Andy and highly recommend you for my 5 star rating.

Great service! We worked with Andy Miller, and I’m so happy with my new Hyundai Santa Fe!

If you are are looking for the best car buying experience in St. Louis County, look no further, Andy Miller at Dean Team Hyundai is your guy. Andy is so down to earth, and made my new car buying experience so easy. I was in and out of the dealership in a couple of hours, he is there to meet your every need. Andy Miller is King of Customer service!!!

Good experience with the Dean Team. Free oil and filter changes for 3 years, extra coverage on the engine and power train. Very competitive pricing, low interest in the loan, free tank of gas. Very helpful in explaining everything about the car and how it works. Great Sales People

Great buying experience. My salesperson Andy Miller was well informed, knew the answer to all my questions while not just reading the sales sheet on the side of the car. Him and his boss Gordon took great care of us. 10/10 would recommend Andy Miller!

Really great staff and an excellent selection of vehicles for every price range i was extremely pleased coming here even just to browse. Loved it!

Jacob was a great salesman, but the car was very poorly detailed when delivered to me. Every window had horrible streaks, and there were several spots on the body that were simply not cleaned. Also having issued with the after owning it for 2 weeks and they claimed they wouldnt offer me a rental, free or paid, while the issues are being fixed. Again Jacob is great but the other departments are lackluster.

This is the first new car Ive bought in a long time. All my past experiences with dealerships and their service departments have been bad. I would still watch out for back room dealing when it comes to signing for that car but the sales person was very fair and honest with me. The service department has been friendly and helpful without trying to push unneeded services on me.

Love the car. Salesman was nice. Loan officer was rude when we told him we didnt want the extra warranty. Also did not apply our deposit to the purchase. I happened to see it on my credit card and checked paperwork. I called and it was suppose to be credited to our card, but still has not. I will have to call again.🤨

I worked with Andy Miller at Dean Team Hyundai, and he did an incredible job on helping me find the right fit for my next car! He was very professional, provided excellent service, and I would highly recommend him and am very excited about my new Hyundai Elantra!

Ive bought 4 vehicles from Dean Team and would have rated them a 5+. Went back to buy a 5th car and being disappointed would be an understatement. I was lied to, pressured and pestered, then went to the manager who was rude and inconvenced because he only had 37 minutes before he could go home

I brought my car in for service. Once the job was complete someone backed into my car totaling it in their lot. All of this could have been avoided if I had been given an estimate. DO NOT USE DEAN TEAM TO SERVICE YOUR CAR! Regardless of whether or not they are legally liable or not, my car was under their care and I am left with nothing in part due to their terrible customer service.I told them my finances multiple times when they were trying to make right by offering a car. They made no offer and they continued to go back on we didnt know what your finances were.Also, they are treating the fact that they didnt charge me like the greatest thing a business could do. When you dont have a car after getting your vehicle, would you expect to pay anyone?

This review is specifically regarding the service department (Tim). I just bought my 2020 Tucson back in April 2020 from the Hyundai in Columbia. I had an issue on the highway and my car’s engine light began blinking and the car began slowing down. My car would only get up to about 20mph. I ended up having my car towed to the nearest dealership which happened to be Dean Team. From there my experience was anything but pleasant. I had called ahead to let them know my car was being towed there and they had said they will give me a call to get the story when my car arrives. Hours later I call back to get an update to find out that they hadn’t had a chance to check out my car yet. (No big deal I know they had to of been busy). I asked about getting a loaner car because I work night shift as an emergency room nurse and I had no way to get to work that night. They refused to accommodate me “until someone is able to see the car”. Which I understood until they said they wouldn’t be able to see my car until the next day. (It was still hours from closing time which gave them plenty of time to see that my car had an issue and just simply give me a loaner car to make my difficult career easier to get to).To make a long story short I bought a brand new car thinking I wouldn’t have any problems with it because my previous car had nothing but issues. I never blamed anyone for what happened because it’s not anyone’s fault but I would’ve expected people who work in customer service to help in anyway they can to make the process smoother. Tim from service was nothing but rude throughout the process. I will never be coming back and will make sure everyone I know never has to experience the frustration I went through at Dean Team. I ended up getting a rental car from Enterprise on the first day so I could get to work on time and Dean Team also refused to refund me for that.It’s the little things that help make your custumers feel like you care. I have never felt the need to leave a bad review on anyone in my entire life and I am usually very forgiving but this really pushed me and caused a huge roadblock in my life when it had such an easy fix to begin with. A little kindness and understanding goes a long way and I hope no one else has to experience this.

We love our new Elantra 2019 ! We visited several dealerships and ultimately decided to go with Dean team because that’s where we had the best deal and the best rapport. We worked with Paul Thoman and Jamel Heard and we highly recommend them ! We will definitely contact them for our next car.

So I called asking a question about a refund for my car and the receptionist was extremely rude and condescending. She repeatedly told me she had no clue what I was talking about and didn’t make any effort to help me figure it out. I’ve never been treated so poorly. I hung up feeling belittled and insulted. However, once I was transferred to Tammy, she was the exact opposite. She was very helpful and kind. She helped me solve the problem and I enjoyed working with her.

Went there for a Recall servicing.Good mini-experience.The staff was not rude and thats a goof start. I spent an hour there at max.

Service waiting room smells like an AA meeting.This is during COVID - with a mask on bad. I’m telling you the cigarette smell is infused into the walls, chairs and carpets in this place. This is coming from someone who doesn’t typically mind the smell.Please know that this does not speak for the service, or the quality of the cars they sell. However, many people will find the dealership unpleasant to be in for more than a few minutes.

Even though all of our regular maintenance is managed by a auto care company closer to where we live, we returned to Dean Team Hyundai due to a recall notice (an ABS issue). It was easy to get an appointment, and they completed the recall repair in half the time they quoted. The shop and waiting area were even cleaner than I remember. The service staff were professional and courteous. Big thumbs up, Dean Team service.

Always awesome service, treated with respect !! Mike T always goes the extra mile to ensure that I dont have any concerns or issues, highly recommend Dean Team Hyundai for everything sales and service 🤗

Actually had one of the best car buying experiences I think Ive ever had. Jacob Adrian was our sales person, and he really made the difference! He went out of his way to make the deal work. From the time I met him through the entire purchase process, he was laid back and generally an enjoyable person to work with and was never pushy, which was great for a change! I actually had to ask him how long he had been in sales because it was so refreshing to work with someone like him and I didnt think people like him were actually in the industry!

The entire service team is great. Ryan takes care of my car like it is his and Wade is quick to accommodate my needs . Thanks again also to Tim for today.

I had a wonder experience at Dean Team Hyundai! Tommy Daher went above and beyond to get the price down. This was the best car buying experience. If you need a car-go to Hyundai and see Tommy!!

Went there for a recall. There was no noise before going there, (drove 100 miles). After their recall service when they delivered the car, there was squeaky noise coming from my front side. After 10 days when I asked them, they told it was just coincident. Asking me 130 bucks just for diagnosis.

Was my pleasure to once again deal with Andy Miller from Dean Team Hyundai. As usual the process of purchasing, and this time 2 vehicles,was smooth and easy. Between myself and my family we have purchased in the neighborhood of 12 vehicles over the years, all from Andy Miller. We greatly appreciate all of Andys efforts.I would also like to express my appreciation to Gordon Goevert, Sales Manager, for his assistance in making these purchases quick and easy.Thanks to Both

My wife contacted the sales rep., Paul, about a vehicle. He had the car running when we got there and we were able to immediately test drive the car. Next he gave us excellent service while also working with at least two other customers. He was very professional, knowledgeable, and efficient; ask for Paul.

Service team was great.

Wonderful customer service; the car salesmen were not pushy but instead incredibly friendly and helpful! I got a wonderful car at a great price and was incredibly happy with the overall experience.

Not being cheesy, this is literally the best service experience I have ever had. I work on my own cars quite a bit, and understand the effort some of these repairs take, and issues you can have. I will ALWAYS bring my cars here.

Jack was an amazing sales pro. Ask for him, he listens and tries in every way to accommodate you.Thank you Jack!Keith

Service dept. handled my problem quickly and to my satisfaction. Job was done much faster than anticipated. I would recommend Dean Team service dept. to anyone who needs work done on their Hyundai. Their charge per hour may be a bit more than some, but they more than make up for it with the fast work. I makes sense to have people who know the cars inside and out do the work, instead of a shop not familiar with the car and taking a ton of time diagnosing the problem.

Im a little late to the table in singing Andy Millers praises. I bought my first new car in October, 2017 from Dean Team Hyundai in Ballwin. Even though it was a 2015, it has been a dream car and I have Andy to thank for it. Im very thankful and rate him a high five!!! Thanks Andy!Joan Winkelhoch

Ask for Chris when looking for your next new car if you want a non stressful car buying experience! Thanks Chris for a wonderful experience!

I stopped by this dealership after leaving another nearby. We hadnt planned on stopping here because we didnt look at any of their vehicles online and didnt even know it was there (not from the area). As we were looking around, a salesman named Tommy stopped us and we started chatting about what we were looking for. He said that they had some in stock so we went in to get details. As we sat there and discussed cars and their listed price, the one car we were truly interested in was overpriced as it sat. I asked how they were on coming down on prices and he said theyre pretty set since theyre already at their lowest prices, which I knew he was full of it. He then proceeded to pull up other cars that we werent even interested in. We gave him two color options - none of which were in either of those colors. The guy was pushy as hell. We finally got to a point where there really wasnt a car in stock that we wanted to look at, but he got my daughter to go ahead and LOOK at one. At this point I wasnt even going to take a test drive unless my daughter really liked it. Tommy went looking for the vehicle and after several minutes came back and said the service manager took it home for the night but he could have it there and ready to go the next day. I said no thanks and we really werent looking for that model. I thanked him for looking as we were already outside waiting and trying to walk away and he was determined to try to get us to look at another car we had no interest in - something Im sure he was just trying to get off the lot. I said no thanks and he responded well youre not gonna find a better car for a better deal. Hey Tommy... This is St Louis and theres tons of good vehicles for good prices. And thats what we did... Went and got a better vehicle in the color that we wanted for a price better than the car that we THOUGHT about. When you see the pushy used car salesmen in the movies or think of that type when you think used cars, Tommy fit the bill. As a Hyundai owner and probably a future Hyundai owner, Ill make sure I dont bother looking at Dean Team.

I needed a good used car fast and when I found the perfect car for me Andy Miller went above and beyond to make sure I had the best experience. This is my familys fifth car purchased through Andy at Dean Team. Outstanding service from Andy.

This is the 3rd car weve purchased from the Dean Team, and again wewere not disappointed.Andy Miller and Ben French were very helpful in finding the perfect carwith all the features we wanted.A pleasure to work with, no pressure no hassles...

Jamel was so helpful throughout my car buying process. I told him what I needed in my price range and he overdelivered. He’s got a customer for life!

Excellent service and great service personnel.

I was able to get an appointment quickly and they were able to do the recall on my car pretty quick as well. I wished they would have washed my car like all the emails I get say they do on service visits but maybe I needed to request that. It just would have been an exceptional experience if that would have happened.

The Sales rep Jacob Adrian was decent and amicable. Not pushy and answered all of my questions. I would definitely consult with him for buying a new vehicle in the future. So why the 3 star? The finance manager was aggressive and didnt want to take no for an answer. Im sure he was just doing his job and makes commission off the extended warranties. But I can get that elsewhere cheaper and without it making interest off the loan. Lastly, they lost the second key/fob and claimed theyll mail me a new one. Ill change the star rating if that happens. This was a brand new 2020 Kona. -Edit got the key replaced today 121719.

Very Nice place and easy to buy a car.

Purchased a car tonight and worked with Torrey and Frank. Torrey had the paperwork ready when I walked in the door, which I really appreciated. Both are non pressure, straight shooters. Far from the Eddie Haskel salespeople I’ve dealt with in the past. I will recommend my family/friends to see Torrey and/or Frank. Thnx for making the process painless, guys!!!

I recently purchased a new vehicle and had a wonderful experience. I worked primarily with Torrey Iannazzo, who was upfront and honest about what he was able to do or not (the car I was looking for was initially not available). After a TERRIBLE experience at another local Hyundai dealership, I was fortunate enough to connect with Torrey again when a similar car became available, and the entire process was straightforward. I also want to give kudos to Jake (sorry I never got your last name!), who stepped in and helped me when Torrey was not available. Both Torrey and Jake were quick to respond to my messages and everyone at the dealership was professional and polite.

I visited this dealership on 11/18/2020 to make a deal on a new vehicle with the intention to trade-in. I currently own a 2019 Hyundai Elantra GT N-Line w/ DCT and Tech package that was purchased new in April 2020. The car is still in perfect condition and has just under 10K miles. This is a current model vehicle that Hyundai sells with an MSRP over $29K. I went in to the deal with what I thought were realistic expectations, knowing that there is always a decent depreciation right away on new vehicles but I used every reputable web site to research what to expect for trade-in value. The sales manager offered $16,000 trade-in which was well below expectation and almost half of MSRP. Needless to say, I was taken aback. Perhaps Im being naïve but it doesnt seem like they have much faith in the value of the cars they are selling. Im not sure if this is specific to this dealership or if this is how Hyundai expects their vehicles to hold value. The salesperson was nice and they didnt waste a ton of my time so I give them credit for that but I dont see myself doing business with them in the future.UPDATE:Shortly after leaving this review I was contacted by a sales manager and after a short phone call he asked that I consider updating my review so heres the update: I want to clarify that I was not mistreated in any way and Im sure that plenty of people have had positive experiences at this dealership. I originally left a 3-star review because I viewed my experience at the dealership as slightly below average. Had the sales manager come out to see me while I was there and introduce himself and explain why his numbers were so drastically lower than what I expected rather than treat the salesperson as a messenger, I would have had a better experience. Had the sales manager been more forthcoming and just told me that they werent interested in buying and selling my car on the lot, I would have understood and accepted that. Instead, I get a follow up phone call from him trying to convince me that his offer was so low because my car is worth less than $20K, contrary to every piece of evidence. For one, hes telling me that the $30K Hyundai they sell loses 1/3 of its value in 6 months, an insult to the brand, and two, he cites competition in the marketplace to which there is almost none. I did my due-diligence, and at the time of writing there are 2 used Hyundais that match mine listed within a 500-mile radius, one of which is listed at $22K and the other (an exact match with slightly higher miles) as a CPO at Hyundai dealership for $23K. I have updated my original rating to reflect the follow-up phone call.

My first time buying a car. Very professional and supportive, felt no pressure to buy anything. Thank you especially to salesman Ben French for helping me through the process even after purchase. Love my Hyundai Kona.

We purchased a brand new 2020 Hyundai Palisade last month from Dean Team West County Hyundai after my vehicle was totaled from an accident. Sales rep Jamel was awesome. We called and made an appt to test drive one, and upon arrival he had one ready and running for us to hop right in. He gave us his undivided attention. He was professional and personable. Highly recommend seeing Jamel. We purchased it that day. We hit a snag in the title dept because we are military temporarily stationed in Missouri with Florida residency. There was some confusion with the registering, titling, and some tax exemptions. We totally understood that its not a typical scenario for them, but after a handful of phone calls back and forth explaining our situation they contacted the Florida dmv and got everything straightened out in the end. We now have our tags thanks to Terri in the title dept and the Dean Team.

Went to Dean Team Hyundai to purchase a Tucson Ultimate. Jamal did a great job “selling” the car. Ready to purchase, Jamal did the paperwork for financing. After nearly 2 hours sitting at a little wooden table in the middle of the showroom, I still had not even met or seen the finance guy. Rather than coming out to meet me or bring me to an office to discuss financing options, Richard, would send Jamal back and forth with his messages never including the interest rate and instead bringing papers that had what seemed like very random numbers and monthly payments. Richard, who may not be a living person, reminded me of the banker on Deal or No Deal.. never saw him. There were never apples to apples to compare and when questioned they were adding additional years of the warranty but not disclosing that. I strongly believe they were trying to trick me so that they could make the most money. My dad passed 20 years ago, but I remember as a 20something going with him to Dean Team to purchase a car. A vivid memory is of us walking out and my dad saying that we would never buy a car there...ever. He’d be proud of me walking out of there today. I ended up next door purchasing a car the same day for about $8000 less!

Terrible communication.They were difficult to communicate with every step of the way. I had to call multiple times/days just to get someone to call me back.You would think they would want you to purchase a vehicle from them.Ended up having to request a manager after they sent my title to the wrong address and then didnt remail it to me.

Paulwas very helpful. The finance team Mr. Mike awesome. #RockStars

Love this place! Andy (sales) and Scott (finance) were so helpful. They explained everything and answered questions helping me choose the best vehicle, finance and warranty options. I am SO excited to be the owner of a Hyundai Tuscon Limited! Amazing features!

Andy was so helpful - got us exactly what we want! What a great team! They have our loyalty.

Don’t buy here. The moment you sign there will be a drastic reduction in the customer service. I got my car dirty. It had scratches from an accident which did not appear on the carfax. They were supposed to buff it for me. I dropped it off on a Thursday and was supposed to pick it up by Tuesday. A week later they still hasn’t done it. They called me to say it was done. They never did it and just said they did. Shady is the word that comes to mind. And they won’t return your calls.

Andy Miller is simply the best. He bent over backwards to care of me and made the entire process incredibly easy and painless to say the least! It’s the 2nd car I’ve bought from him and I will never buy from anyone else. I HIGHLY, HIGHLY recommend him. You can tell he actually cares. Best experience I’ve ever had from ANY salesperson, not just buying a car.Everyone at Dean Team Hyundai have always been fantastic to me. Great location!

Awesome! Ben Franks is a superior sales professional. I was treated with the utmost respect. I would recommend this dealership to anyone.

They gave me effective service an availability.

Great service department