Great experience. The staff is friendly and Dr. Kahn is terrific. They take VSP which is a bonus!
Super helpful staff, very friendly and cool doctor. I loved coming in to get fitted for contact lenses. It was smooth and easy, and I am happy with my results.
Really nice and patient service
I called multiple times no one answered. So when I drove to the location the eye doctor office location has changed and the address is not where the building is first and foremost. When I got to the door I called to be let in. Mind you I called maybe 10 minutes before and no one answered and that was my third time trying to reach them during their business hours. There was no one in the store except for the employee. Once I got into the store the employee told me that the obstetrician would not be in for a few weeks so I would not know a definite price of how much my glasses would be. Nor could I order classes for a few weeks. I wasted time gas and money parking had this office answered the phone when I called initially the first three times.
The visit was quick, friendly and efficient. All the staff was courteous and helpful when I asked info. I didnt wait long before the visit. The doctor was very nice and explained everything in detail. I definitely recommend.
Doctor was extremely nice, so professional and patient. Staff are also very nice. The only negative is that you have to provide all your personal information in the waiting area which is shared with those who are already looking at frames or waiting for their appointments. The exam itself is conducted in a separate, small room.
I went there to get prescriptions for my lenses. First the doctor insisted in making me try lenses that Im not used to it. After that, I had to redo the exam multiple times because the doctor would always be in a hurry when receiving me. Next, I asked for the type of lenses I usually have. And guess what, they ordered the wrong ones. After a month half blind, I went back and asked the right ones, but for whatever reason they lost my prescription and I had to redo the exam.Now, I asked for my prescription 45 days ago and still havent received it. Im still asking by e-mail for it every other week.Never regret choosing a doctor so much.
Any Georgia Tech students who were jaded by the terrible service of the last optometrists who were in the Student Center should rejoice. The new eye center has a truly competent staff and arent pulling any shady schemes. I placed an order for contacts and they arrived for me *the next day* (although that kind of speed is not guaranteed); I got all the contacts that I ordered, and amazingly they werent trial lenses! (Anyone who went to the last Student Center optometrist will understand what I mean by that)We finally have the eye care center that Georgia Tech students deserve.
The worst service I have ever seen during my life; they do not provide you the complete prescription, so how can you order or look around to buy an appropriate glass? Although some measures should be mentioned in the prescription, they refuse to provide these measurements, and instead telling you that when you want to buy a frame and glasses from us we will do those measurements; so professional !!!! if I could, definitely I will give negative stars.
Everyone here was great! The doctor was really knowledgeable and answered all my random questions about how the eyes work. The appt was quick and painless! Very nice woman.Zeke (sp?) Was really great and educated me about utilizing my insurance. I was originally going to buy an inexpensive pair online, but Zeke taught me that the insurance will pay for most of it! I found a pair that the frame was completely covered by my insurance. I was so happy! Glad he took the time in helping me because I was very stubborn not to spend money at the beginning. But he was great.The lady who booked my appt was great. I literally walked in and was able to be seen same day. She answered all of my insurance questions as well.Such a good, happy, and quick experience!
The staff is very unprofessional. Firstly, when I purchase the contact lenses (Monday) I told them I would be traveling out of the country on Thursday morning and they told me the contact lenses should be received before that. Well, the contact lenses did arrive on Wednesday. But instead giving me a phone call, the staff chose to email me 9 minutes before the office closed. Oh she also mentioned that if I didnt pick them up in 7 days, the lenses would be returned and a restock fee would be applied. Seems like she totally forgot that I would be leaving the next morning and theres no way that I can pick up my lenses in time as she emailed me at the end of the day.Then I was told that I could send my friend to pick up my lenses. I called and asked the staff what information should I give to my friend and she was pretty sure that my friend could pick them up by just mentioning my name. When my friend went to the office, they refused to give her my lenses and required my authorization by giving them a call (I was out of country at that time) or email them (the address is undeliverable). Totally different thing with what the staff told me over the phone. If she was clear about this process (which is part of her job), I could give the authorization when I called her before I leave and my friend could avoid wasting the time going to the office twice.Last thing, the office charged me twice for the contact lenses order. This overcharge is also shown in the statement comes with the lenses. The staff didnt notice that the balance was negative when she printed this statement and I didnt receive the refund for this overcharge. The staff is unprofessional and I have wasted so much time on this contact lenses order. Feeling really sick dealing with this office and will never renew my lenses here again.
I would honestly give negative stars if possible. I mentioned my regular contacts brand and she waved it off, gave me samples for contacts from the same company and told me to pick one. I insisted the whole time I wanted a prescription for the contacts I had previously, and after all services are done and paid for she finally decides to mention that she wont prescribe them at all and wont change my prescription.The brand she stuck me with is 80-320 dollars more expensive per year, and the real kicker is that of course it is her company selling it at the lowest price difference.Go somewhere else. Unless you are already getting the high-end contacts brands, you will probably find your costs increasing with no alternative options.
Friendly, knowledgeable, and professional service and staff that I would expect from the DePoe eye center (being a patient of Dr Laura DePoe for roughly 15 years now).
Friendly workers
Had a great experience, everyone was friendly and helpful. Apparently this hasnt always been the case, but everything seems in order now.
Very friendly, efficient and careful. A small repair on my glasses was done, no charge.
Dr. Laura DePoe is so beyond sweet! We love our annual eye exam appointment!
Not budget friendly. I was quoted almost $300.00 for a pair of reading glasses. I went to Wal-Mart vision center where they are open on weekends and got something similar for less than $100.00.
AVOID THIS PLACE! WORST EVERT!I cant believe they even give me a WRONG prescription. The OD and OS are reversed.
Very helpful staff, and a really professional doctor.
It would probably be more economically viable to rent a limousine and go to lenscrafters.
Great experience with great price hahaha
This place sucks!!