So far the best t-mobile I have been too! Very helpful and kind. Awesome customer service will definitely come back to this location!They are under new management so it’s all new employees! Come here for all your cell phone needs! They will take care of you.

Awesome store jeffrey and alejandro helped me transfer my my data from my old phone to new phone thank you so much

Best EXPERIENCE EVER! Teddy & Ariel made my day! Was having trouble getting my upgrade to go through. They both spent over an hour with Sprint to make sure I could get the phone I wanted. I Highly recommend this location if you want the best customer service around!

Workers were changed and all new workers are really nice and helpful. The guy’s name is Frank, thank you for taking care me. Highly recommended.

Very nice service. I joined sprint 6 months ago. The service is better than the carrier that I used before and the price is really reasonable. I got an iPad too, great product and with sprint iPad service I can do a lot of things on it without finding a WiFi. The sales rep are very nice as well. Overall great experience. Recommend it!!!!!

I rate this outfit ZERO (on a scale of 0 to 10) for customer service. I was there today at around 5 PM (BTW, I was the only customer in the store) for1) unlocking an iphone that I bought from Sprint and has long been paid for;2) activating a phone using one of the Sprint SIM cards that I never used (I had 5 lines when I first signed up the Sprint service 3 years ago but I only used 3 of the lines at that time, so there were 2 unused SIM cards in my possession)There were three of the sales/customer support type in the store; one of them greeted me. Upon hearing what I was there for, she started saying you should ask your new carrier to unlock the phone for you because they are making money off you; when I asked her to activate my phone, she said we are T-Mobile not Sprint, cant activate Sprint SIM card. Then I told her, I had talked to the T-Mobile customer support rep on the phone and was advised to go to a T-Mobile store for phone activation, she said its easy for them to offload the work on us. At this juncture, the woman sitting behind the counter chimed in, we only do sales here, nothing else. And the guy behind the counter said, you have to call Sprint to get help.I left their store and went straight to the T-Mobile shop in the Westfield Mall where the lady at the counter was very helpful, she swapped my 2 Sprint SIM cards for the new T-Mobile SIM cards, activated one of my phones, helped me call T-Mobile to get my phone unlocked -- all free of charge!Dont ever come to this store for anything cause you will get zip, zilch, nada, ZERO services from these no good, lazy, lowlifes (BTW, they hardly speak English); if you live in the area, go to the T-Mobile stores in Westfield Mall, and yes, there are two T-Mobile stores there.

The agent is pretty helpful and nice. They are really patient with my case and willing to help me thank them a lot

All new faces, but really nice and helpful people in store right now, thank you for helping me out.

Frank was the sales person helping me. I went in because my sons previous iPad had broke and i had to send it off to Apple to get it replaced but i had left the SIM card in it so my replacement arrived with no SIM card and Frank was able to assist me. Thank you!

Excellent customer service! Jerry Li was great, helpful and friendly . He is knowledgeable and clearly explained everything I needed to know about the plan and the deals. I walked out the store as a happy customer with better and cheaper plan than what I previously had. Highly recommend Jerry Li! Thanks again Jerry !

The sales there is really helpful and willing to spent effort on helping me.

Really helpful guys over there, thank you for thanking care of me.

Nice serive frank & mia was very friendly for me. thank you!

I ask a simple Question they can’t help me .4 Chinese guys all busy on their phones .

Thank you for fix my issue on my bill, really nice guys.

Received great help from KEVIN for activating my 4 SIM card that I received from other location. Kevin was very helpful and knowledgeable. He solved the issue with ease. Great customer service. Thank you for your assistance.

Harry helped me out with my bill, thanks a lot, good job guys.

When you get to this store ask for Jerry Li. Never felt like I was being played or sold to, he explained through every detail about new plan and help out with anything you need. Jerry is knowledgeable to take care any questions with your phone bill. Best iPhone X deal and great customer services. Highly recommended to everyone!!!

All sales are very professional and patient, highly recommend.

Came in to see about a phone for my grandfather and Jerry and his manager were extremely helpful and patient. They made all our options clear and made recommendations based on what we needed as a family. Definitely would recommend to anyone looking to switch over or just learn more about devices currently on the market. Thanks Jerry!

The employees are very attentive, they’re very knowledgeable on the plans and the phones. I activated 4 lines from this location and the show process was very quick. I really recommend this location. My sales rep is coco and she was very friendly!

It happens to be really unhelpful. I’ve went today and they prefer to help other people instead of me. These employees are racist.

This Sprint store has very nice service. Coco is nice girl. She gives a lot of help for me. This manager is nice guy.

Jeremy did help me fix my phone issue, thank you guys

So... tbh this place was fine the service there was fine everything was fine except for one thing. One of the workers there told us that we could buy the phone and everything, but she didn’t mention the fact that we had to spend $200 at the store, which was kind of upsetting.(this was during an event) anyways everything else is fine.

Very helpful staff, came in because my phone had been giving me problems. They didn’t pressure me to upgrade just did their best to fix the problem. Quick & easy I really appreciated it.

Horrible customer service. Employes ignore you, texting on their phone, working with no desire to help, yawning, make you feel you are wasting their time. Bad, bad, bad.

I have never been to a store that prejudice, they ignores us (customers) because we were a different race. They were talking to themselves well my mother and I were staying there waiting. I wouldnt recommend anyone to go there. And when they finally asked me if I need help they could help me, they didnt even try.

DONT USE SPRINT! They have the worst network SERVICE! THE SO CALLED UNLIMITED LTE IS FAKE! IT WILL LAGG YOU TO DEATH. IF YOU ARE LOOKING TO THROW YOUR PHONE AWAY THROUGH FRUSTRATION FROM THE BAD NETWORK, THIS IS THE PLACE TO GO!

Terrible service with personal attitudes. They’re not really helping you out.

Employees at the store are friendly and helpful. This rating is for Sprint. 4 things you should know before signing up with Sprint.1) you can’t talk on the phone and use the internet at the same time2) each time you move your sim card to another phone you have to let Sprint know otherwise it won’t work. When you move it back you have to let them know3) they don’t support digital sim for iPhone so the dual sim feature on the iPhone is not useable4) call quality is noticeably worse than Verizon and Tmobile

Great customer service, manager Coco was so patient and very helpful. Great deals and promotions available.

Coco is a great sales person, she gave me a wonderful and amazing experience of switch plan.

My mom wanted to buy a new phone, so Sissi, helped us! She was so kind and nice with us, I do appreciate her help.

Sissi is very patient and very a very nice person she really helps us alot and we really appreciate it

Somebody give you good credit,but,every month your need pay for 200💲or more, if you change Other phone companies,they change your more 1000💲

Good service and very helpful! Sissi, being the store representative, was especially helpful while switching carriers and receiving new phones as wel!

The service is really good and employees r all nice!

Bunch of liers. They promise you a lot when you wanna go with their company, but nothing come true eventually!!!

Horrible experience, they scammed me to get an iPhone X with cheaper price but the payment raised up without any notice and I wasn’t able to cancel it after 3 hours negotiations !

We came to the sprint store and a kind worker named jerry gave us a freee case

Sprint store cater Chinese speaking customer. Be sure to mention who refer you to Sprint and earn upto $500

We went today to pay for our phone bill and they told us they do not accept cash payments. Who doesnt take cash for a debt? It is illegal not to accept cash for a debt. A phone bill is a debt.

Must see Jerry Li. He is the bomb diggity.

Horrible service and customer service. get rid of the whole company. they charged me twice for one line and tried to hide it.

Good Representative, good discount!

Horrible customer customerHorrible horrible horrible!

Worst Internet ever!

The staff was very enthusiastic and answered all my questions. Although I failed to handle it for my own reasons, several friends have been recommended to do so. This line must be selected for the sprint line. I have also visited several places nearby, but others have a very general attitude and highly recommend this one.

The sales staff is very patient. Strongly recommend john jiang service to mind people nice key to answer. It’s not like a business that doesn’t ask for a deal!! It’s really cheaper to catch up with the promotion. And the personal use of the signal is surprisingly good, the network speed is also fast. It’s really convenient for me to watch football live broadcasts!

Thank you very much Jerry Li! Although my family has been an AT&T customer for the past ten years, after Jerry patiently explained the mobile phone plan, we successfully signed the contract. Nice to meet Jerry!

The salesperson is very patient. Highly recommend coco liu. The key to serving people is to answer questions. Unlike other merchants, just ignore a deal after a transaction is done!! When you catch up with the promotion, there are really many cheap discounts. And the signal is surprisingly good for personal use, and the network speed is fast. Its really convenient for me who likes to watch live football!

Very good shopping experience, highly recommended this store. Been to many stores This is the best, this experience is better!

Dont waste your money and your time at Sprint.Ridiculous contract policy and terrible customer services.Dont waste your money and time on Sprint.Bad customer service and experience.

The quality of service is very high and the environment is clean. The staff here will explain to you all the details that are not too troublesome highly recommend this place

They are a chain of sprints in the Chinese area, which deceived many people. There are also a large number of victims on the Los Angeles Chinese Network. Even if you want to open a sprint, you should go elsewhere.

Thank you Jerry Li, he is very nice and patient with the guests.

All aspects are in a mess, and the signal difference is poor. Never join Sprint, it is the beginning of your heart.

Chinese compatriots dont want to be deceived. All mobile phones are not free. The monthly fee doubles after one year, the signal is poor, the network is slow, and finally you know that you have to cancel the change of the station to reveal a sinister face. You need to find the person who received you at the beginning~ Will tell you that she has been fired!!!

Spam Phone Company, Spam Service, Specialized Chinese.

The service is very patient